Customer Reviews for U-Haul Moving & Storage at North Military Hwy

5,957 reviews

7448 N Military Hwy   Norfolk, VA 23518
(S Of eLittle Creek Rd, In between priority ford and enterprise car sale on n.military hwy)

(757) 583-1862

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 583-1862

7448 N Military Hwy
Norfolk, VA 23518
(S Of eLittle Creek Rd, In between priority ford and enterprise car sale on n.military hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ELNORA DENISE GATHERS 
Rating:
5.0

Customer did not leave a comment.

Pamela Wood 
Rating:
5.0

Customer did not leave a comment.

Patricia James 
Rating:
4.0

Customer did not leave a comment.

Luis Rivera 
Rating:
5.0

Continue your great customer service.

Dawana Edge 
Rating:
2.0

Customer did not leave a comment.

Jacob Kauthen 
Rating:
1.0

Staff was rude. After following signs to where we should properly drop off the truck, staff wanted us to move the 20 foot truck to the other side. After not receiving pads or a dolly from the pick up location, staff was rude and called us questioning where their items were ….. accusatory… should check the customer service notes to see we never received them.

Webster Sawyer 
Rating:
5.0

Staff was great, but didn't have any furniture dolly's available, even though I reserved in advance. Could use more equipment or let people know in advance.

Megan Grills 
Rating:
5.0

The staff was extremely polite and helpful. The return was very easy — definitely zero hassle. Not sure how you could do better!!

Justin Hodges 
Rating:
3.0

Smoke smell in the cabin

Rosalind Scott 
Rating:
5.0

Customer did not leave a comment.

Petrina Coleman 
Rating:
1.0

The app for the vehicle return was very unfriendly and disgusting. I couldn’t find where to do the self return for almost and hour. When I tried to call your agent, they couldn’t help immediately but to put on a long transfer hold. Very poor service

JOHN DUODU 
Rating:
5.0

Customer did not leave a comment.

JOHNSUMNER WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Lee Bowen 
Rating:
1.0

U over charging!!!!!!! Not making under line charges none. I felt completely betrayed

Lakay Simmons 
Rating:
3.0

Customer did not leave a comment.

NICOLELASHAWN GARRISON  |  Overall Experience 
Rating:
3.0

Improve the guest wifi to be faster so transactions aren’t taking as long when guests need to use their phones for rentals.

Amaya Oiler 
Rating:
4.0

Quicker service would have earned you 5 stars

Mandy Tribe 
Rating:
5.0

Customer did not leave a comment.

SHARON MARIE 
Rating:
5.0

Customer did not leave a comment.

rich como 
Rating:
5.0

Customer did not leave a comment.

Reed Ramlow 
Rating:
5.0

Customer did not leave a comment.

Leonard Newcomb 
Rating:
5.0

Customer did not leave a comment.

LISAJONES BLOUNT 
Rating:
5.0

Customer did not leave a comment.

Patricia Epps 
Rating:
4.0

Customer did not leave a comment.

Robert Beavers 
Rating:
5.0

Customer did not leave a comment.

Roxanne Jones 
Rating:
5.0

Customer did not leave a comment.

Roger Cramen 
Rating:
2.0

Customer did not leave a comment.

JAMALMARQUIS BRICKHOUSE 
Rating:
5.0

My experience at this location continues to be positive. The employees are helpful and ensure all safety checks are done. They also make sure I have everything I need such as additional supplies. I've considered buying a trailer, but the flexibility of different trailer staff and wanting to support businesses like this keep me from doing so! Thank you!

Jeremy Crafts 
Rating:
5.0

The staff as this location is consistently friendly and one of 2 preferred local UHaul locations I will use. The management is on point, and I'm so happy to see that one of their employees was promoted to GM. She continues the history of excellence that I experience when I regularly rent from UHaul. All safety checks are performed, the equipment is well maintained, and they're very helpful during the hookup process. 10/10 stars. A model location.

Jeremy Crafts 
Rating:
5.0

None

Natalie Thomson 
Rating:
1.0

Customer did not leave a comment.

DEVON JUDGE 
Rating:
5.0

Customer did not leave a comment.

katian aquiao 
Rating:
5.0

Customer did not leave a comment.

Cory Zeigler 
Rating:
5.0

The gentleman and young lady working at desk were very professional and welcoming clean store and good equipment

Dawn Miller 
Rating:
5.0

Nothing you'll are great!

RACHEL PARKER 
Rating:
5.0

Customer did not leave a comment.

Warren Lebeauf  |  First Impressions 
Rating:
5.0

Customer Service was excellent both pickup at counter and also outside check in. Awesome

Michael Dixon 
Rating:
5.0

I was very pleased with this location. In and out, vehicle in good shape. I only needed for a few hours and the representative made it easy and pain free. I'll go back here if the need arises

Kathy Hilton 
Rating:
5.0

Customer did not leave a comment.

David Wikoff 
Rating:
3.0

Customer did not leave a comment.

GWENDOLYN SMITH 
Rating:
5.0

The trailer was dirty on the outside, if you rubbed against it you came away dirty. One of the tires was under inflated. You didn't notice it until you loaded the trailer. When I checked the tire pressure it only had 14 lbs of air.

Jeffrey Jasmin 
Rating:
1.0

I called to extend my rental at the last minute and we were disconnected when I tried to call back they closed, we arrived right as they were closing the location and knocked on the door, the associates didn’t acknowledge us and today I received a new bill for over $200 instead of the agreed upon $30 extension fee I’m confused …. Even if they closed we have evidence that we put the keys in the drop box within the time limit, (date and time stamps on video/picture and phone conversation date/time stamps ???

Van Crudup Jr 
Rating:
5.0

Customer did not leave a comment.

Courtney Harvey 
Rating:
5.0

Customer did not leave a comment.

Cristian Rivera 
Rating:
5.0

Customer did not leave a comment.

Russell Conaway 
Rating:
5.0

Nothing. Things went well as was to be expected. Thank You.

Robert Lorensen 
Rating:
5.0

Customer did not leave a comment.

Cheytoria Goode 
Rating:
5.0

Customer did not leave a comment.

Jacquetta Griffin 
Rating:
5.0

Customer did not leave a comment.

Jamie Jones 
Rating:
5.0

Good team all around.

Michael McNeely 
Rating:
5.0

Customer did not leave a comment.

Anthony Pici 
Rating:
5.0

Customer did not leave a comment.

Tammy Norman  |  Overall Experience 
Rating:
5.0

Great company and customer service was professional

Teresa Dayton 
Rating:
5.0

Friendly and hard working.staff.

Dana Andrews 
Rating:
4.0

Make sure windshield is clean. Visibility was difficult driving into the night.

Larry Kindred 
Rating:
5.0

Great Service

Terrell Simmons 
Rating:
5.0

Customer did not leave a comment.

Eric Quinones 
Rating:
4.0

The app use for returning my equipment sounds like a good idea in theory, however the app refused to recognize I was at the correct return location, and the option to scan the store's barcode to verify my location would not work as it did not open a camera function. I am very tech savvy but this app gave me a very frustrating experience.

Stephen Cole 
Rating:
5.0

Nothing to improve - The whole staff was friendly and helpful.

Brandon Best 
Rating:
5.0

Customer did not leave a comment.

Carlos Sierra-Perez 
Rating:
5.0

Lady was very nice and sweet wish I knew her name

IBRAHIM LEWALLY 
Rating:
5.0

Everyone was nice, quick and easy pick up, and a super fast return.

Noah Mozek 
Rating:
5.0

Customer did not leave a comment.

Tarrah Turner 
Rating:
5.0

Customer did not leave a comment.

Wade Myers 
Rating:
5.0

Customer did not leave a comment.

Olympia Rebel 
Rating:
5.0

Customer did not leave a comment.

JONATHAN CLOUDEN 
Rating:
5.0

Excellent Customer service,

Roxanne Jones 
Rating:
5.0

Customer did not leave a comment.

Nichole Lopez 
Rating:
5.0

Customer did not leave a comment.

giogenis rodriguez 
Rating:
5.0

Customer did not leave a comment.

Nicolas Pederson 
Rating:
5.0

Customer did not leave a comment.

valerie hill 
Rating:
5.0

Customer did not leave a comment.

janice lynch 
Rating:
5.0

The outside if the vehicle was very dirty. If you happen to rub up against it you got filthy. Also one of the tires was really low, and had to add air.

Jeffrey Jasmin 
Rating:
4.0

The people there were friendly and helpful. Thank you!

Susan synder 
Rating:
5.0

Customer did not leave a comment.

Joan Magill 
Rating:
5.0

Twice I went over refilling the gas and didn’t get reversed but if I don’t refill it’s a penalty

robert tuten 
Rating:
5.0

The young man was very nice and helpful, I appreciate all of his help.

Peggy Williams 
Rating:
5.0

Customer did not leave a comment.

Kodjo IAGBODJI 
Rating:
5.0

Customer did not leave a comment.

Terrance Lucy 
Rating:
5.0

Customer did not leave a comment.

Sanjues Sampson 
Rating:
5.0

Exelente customer service.

RAILYOCTAVIO ARRIOLA 
Rating:
4.0

Customer did not leave a comment.

Asif Noor 
Rating:
4.0

Customer did not leave a comment.

JEANNE DEVOE 
Rating:
5.0

Customer did not leave a comment.

angelo person 
Rating:
1.0

Have better tires on equipment, had a blowout and I had to sit for an hour

thomas elswick 
Rating:
5.0

N/a

Quidi Reynolds 
Rating:
4.0

Customer did not leave a comment.

Yvette Sharp 
Rating:
5.0

Customer did not leave a comment.

Garland Barthelemy 
Rating:
5.0

Service was amazing as always this is the location I use every time I need moving service they are always quick and there to answer if I need to extend or make any changes their customer service is great and they make sure you understand everything before during and after service with them

Malikah Person 
Rating:
5.0

Just continue to have the same excellent service that you gave me!!!! Yall were great

BRIAN HAYES 
Rating:
5.0

Everything was great. Excellent customer service at both places.

Danny Stevens 
Rating:
5.0

Customer did not leave a comment.

Tammy Norman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvester Butler 
Rating:
5.0

Everything was excellent

RONALD BOLLING 
Rating:
5.0

Customer did not leave a comment.

CHAD HALL 
Rating:
5.0

Customer did not leave a comment.

Leonardo Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Ramirez 
Rating:
5.0

Customer did not leave a comment.

Levi Basham 
Rating:
5.0

Customer did not leave a comment.

Haji Cobbins 
Rating:
3.0

better management of traffic area around building. People parking in areas that impede easy access to truck and trailer.

Michael Rice 
Rating:
5.0

Customer did not leave a comment.

Roxanne Jones 
Rating:
5.0

Customer did not leave a comment.

Charles Patterson 
Rating:
4.0

Customer did not leave a comment.

Cynthia Williams 
Rating:
5.0

Continue to hire great people to help us, when we are in need & continue to make us laugh

Mrs Shakakeem 
Rating:
5.0

Customer did not leave a comment.

Ann Marie Porter  |  Overall Experience 
Rating:
5.0

Outstanding location and staff were very helpful

Daniel Catala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecilia Davenport  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly

Nathaniel Lee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE WHITAKER  |  First Impressions 
Rating:
4.0

Mr. Laboy was extremely helpful and professional.

Paulina Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Jackson  |  Overall Experience 
Rating:
5.0

Great friendly staff

PETER VANDYKEN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Princess Melville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Lilley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catlina delgado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL DELFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONI ROLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david McCormick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david postel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald Harden  |  First Impressions 
Rating:
4.0

Although above average.... the storage facility made it ver difficult to move around in the unit while organizing my rented unit. The AC was not working! I had to make two trips to finally move out. Good thing I had someone with meet!

Yolanda Matthews  |  Overall Experience 
Rating:
2.0

I reserved a 15 foot truck to pick up in Blacksburg a month ago and was called 12 hours before pick up that it was unavailable and we had to drive to Roanoke. This added 2 hours onto our long moving day. The employee who helped us at the Roanoke was very rude and short with us. When I showed up to the Chesapeake location, they at first told me I did not have a reservation (which I had reserved a month earlier) but were much more helpful afterwards. The online check out was not very descriptive and we had a hard time doing that online check out.

Lydia Urban  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anne Jehlyn Evasco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoAnne Calton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

June Millacci  |  Overall Experience 
Rating:
5.0

Thanks 🙏

Delisa Cherry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ceclila munson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Parks  |  First Impressions 
Rating:
4.0

Good

Austin mcswain  |  First Impressions 
Rating:
4.0

Get larger carts

Yolanda Matthews  |  First Impressions 
Rating:
4.0

The cleanliness of the storage facility was excellent! Front staff were very nice to work with. The only thing keeping it from a 5-Star is the business standard of raising the rates yearly: Oct. 1, 2020 paying $109.95. 2021, increased to $114.95. 2022, increased to $119.95. Another increase would have hit this month, 05/23.

Arthur Broadbent  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSAN MARCUSSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoAnne Calton  |  First Impressions 
Rating:
5.0

Great staff!

LUIS GARZA  |  Overall Experience 
Rating:
5.0

Great staff, friendly!

Luis Garza  |  Overall Experience 
Rating:
5.0

Everyone there was amazing. Kyle was especially helpful and pleasant.

George Grillo  |  Overall Experience 
Rating:
1.0

Customer service at the office is trash the System that y’all on need updates I’ll never come back

Darnell Riddick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANNA HAWKINS  |  Overall Experience 
Rating:
5.0

Personnel was very friendly very polite and very helpful. I recommend this place to anyone.

katiria perez  |  First Impressions 
Rating:
5.0

Staff was extremely helpful during my stay. Had to move in due to emergency deployment and staff did all they could to make move as smooth as possible. Rented truck, moving pads and the storage unit all in one day

john tully  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

SHAKIRA SHIPP  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rudolph Wilson  |  Overall Experience 
Rating:
5.0

Staff was excellent. Especially Kyle.

George Grillo  |  First Impressions 
Rating:
5.0

The storage facility itself was impeccable, the staff are wonderful and helpful. Only thing that I didn’t like was the non pro rating.

Heidi Weisenberger  |  Overall Experience 
Rating:
5.0

Pat was fantastic, very helpful and she was also training someone..... really sweet staff!

pamela lambert  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

antonio sisco  |  First Impressions 
Rating:
5.0

The workers were very helpful, this made my move to the facility a lot less stressful.

arnnette griffiths  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lashaunt smith  |  First Impressions 
Rating:
5.0

Everyone was helpful and the passivity was great.

Robert McBride  |  Overall Experience 
Rating:
4.0

I love the storage room hours

jary smith   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Proserpine Peralta  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUEANNA ALEXANDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Migdalia Conover  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

zach Caudell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Hickman  |  Overall Experience 
Rating:
4.0

no complaints

zach Caudell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michaela samuels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dallas Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Stallings  |  Overall Experience 
Rating:
5.0

Good customer service and friendly.

Alesia Anderson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALVIN JENNING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert McBride  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEODORE REUTER  |  Overall Experience 
Rating:
5.0

Love this location. I have used this location for several rentals and purposely do because of the service from the staff. Always professional and helpful.

Heidi Weisenberger  |  First Impressions 
Rating:
2.0

Several of the employees were kind and helpful. Dont get me wrong but one bad apple affects the bunch. Sadly on one too many occasions, including when i was moving out, the older lady working who smoked right out front of the building, often gave short remarks, and customer service with her was poor. She accused my movers of making a mess, when infact there was a leak in the storage building hallway, that I asked to be cleaned up for safety reasons. And after I showed photo proof of the leak she cleaned it up but was rude about it. All and all for the space provided and the costs it was not worth it and they often had way too many rentals on the lot limiting the access to the storage, if someone was already parked in the space.

Rebecca Lennex  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annie Little  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL STRAUB  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADRIANA HIGINIO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nakita Outlaw  |  Overall Experience 
Rating:
2.0

Staff is rude and the facility is never cleaned.

Daniel Hoffman  |  Overall Experience 
Rating:
4.0

All the workers at this location was very understanding and were all helpful.

Sandra Velarde  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Manuel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC VASQUEZSALAZAR  |  Overall Experience 
Rating:
5.0

I loved da company an employee. They was very helpful an a good team to work for. It was my time to leave an they will b well missed. Thank u

MICHAELYNN OWENS  |  Overall Experience 
Rating:
2.0

🖕

Douglas Cowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARDWILLIAM HENN  |  First Impressions 
Rating:
5.0

Wonderful business overall. Great staff (friendly, competent, knowledgeable, helpful). Clean and well lit.

Jennifer Neubert  |  Overall Experience 
Rating:
4.0

Just didn't know if it had a after hours drop off.

david postel  |  First Impressions 
Rating:
5.0

Steins Lubin made the whole experience from getting the storage room to dropping off my truck very enjoyable! He was such a friendly individual and was able to assure me while answering all my questions. Steins, as well as Johan (I hope I spelled his name correctly) were very knowledgable and helpful. I would recommend this location because of those two individuals, specially Steins.

Claudia Valenzuela  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Rush  |  Overall Experience 
Rating:
5.0

Staff at the military Hwy facility is excellent, friendly and more than helpful

Shari spors  |  First Impressions 
Rating:
5.0

Everything went as smooth as possible, no problems whatsoever.

LARRY KEELS  |  First Impressions 
Rating:
5.0

Staff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit process

john tully  |  First Impressions 
Rating:
5.0

Been using U-Haul moving trailers & trucks for years. This is my 2nd time using U-Haul storage facilities and am very pleased with the customer service and cleanliness of Norfolk, VA storage service on Military Hwy.

NORMAN GROVE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Eldridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVINA THOMPSON  |  Overall Experience 
Rating:
5.0

I moved from Florida to Virginia and with my moving truck rental, I received a free month storage at U-Haul storage facility on Military Highway in Norfolk VA. I ended keeping the storage unit for 2 months and was very pleased with the unit. The storage facility was clean and well maintained. All the U-Haul staff were very friendly. I highly recommend U-Haul on Military Highway in Norfolk VA.

NORMAN GROVE  |  Overall Experience 
Rating:
5.0

Staff was super friendly and helpfull!

Adolph Marquez  |  First Impressions 
Rating:
5.0

Pleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.

NORMAN GROVE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen Williams  |  First Impressions 
Rating:
5.0

Wonderful staff and a clean facility. Will recommend.

Amarnath Vootla  |  Overall Experience 
Rating:
5.0

The employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.

Deborah Greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay White  |  First Impressions 
Rating:
5.0

Johann Skull runs a good storage/moving facility. Great customer service!

john peery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanner Brown  |  Overall Experience 
Rating:
2.0

It’s way too expensive to pay every month.

andrea peeler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Moses Perez  |  Overall Experience 
Rating:
5.0

We have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . Thank you

Kirsty LORENZO  |  Overall Experience 
Rating:
5.0

Needs to explain the process better

Rasheeda Bishop  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CONSTANCE BETHEA  |  Overall Experience 
Rating:
3.0

I reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn’t have that size available and wouldn’t for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn’t have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn’t do it anymore (after they said they could) and that I would have to hire a locksmith. $65 and three days later I finally got the lock off. I relied on their word, and it wasn’t followed through. Other than those issues the facility was okay.

Carinna Powell  |  Overall Experience 
Rating:
5.0

The facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!

Lori Weller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona Rivera - Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Laramee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON SMALL  |  Overall Experience 
Rating:
5.0

The staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!

Carinna Powell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim Price  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanterria Parker  |  Overall Experience 
Rating:
5.0

We had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.

Jake DeJoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanterria Parker  |  First Impressions 
Rating:
2.0

Upon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.

Kevin Amick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Rhoades  |  First Impressions 
Rating:
5.0

Need to get sliding glass door fixed. Everything else was great.

amy clark  |  Overall Experience 
Rating:
5.0

I have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.

amy clark  |  First Impressions 
Rating:
4.0

Thanks!

justin pickworth  |  Overall Experience 
Rating:
5.0

This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.

Nimyah Pulley  |  First Impressions 
Rating:
5.0

Met by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.

Kirsty LORENZO  |  First Impressions 
Rating:
5.0

HAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFF👏👏👏👏😀

barbra martin  |  Overall Experience 
Rating:
5.0

Staff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...

Thelma Parham  |  First Impressions 
Rating:
5.0

The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.

Patricia Bailey  |  First Impressions 
Rating:
5.0

This is a busy location, but the people there are very friendly and helpful

Howard Royster  |  Overall Experience 
Rating:
5.0

Trying to call the facility was a challenge.

Ann Freeburn  |  Overall Experience 
Rating:
5.0

Very helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business

MICHAEL CANNON  |  First Impressions 
Rating:
5.0

I was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.

Victoria Torrey  |  Overall Experience 
Rating:
5.0

Outstanding service!!

Victoria Torrey  |  First Impressions 
Rating:
5.0

The staff was very helpful and courteous!

Melba Brown  |  Overall Experience 
Rating:
5.0

N/a

SANTOS GUILLEN MURCIA  |  Overall Experience 
Rating:
5.0

Great customer service!

Melba Brown  |  First Impressions 
Rating:
5.0

The cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.

THOMAS FOSTER  |  Overall Experience 
Rating:
5.0

The slide door didn't work most of the time for my visits. Other than that it was good.

Monita Long smith  |  Overall Experience 
Rating:
5.0

Convenient.

Valerie Whitney  |  Overall Experience 
Rating:
5.0

Very professional & mr johann is the best he deserves a promotion

george jenkins  |  Overall Experience 
Rating:
5.0

NA

Ebony Griner  |  Overall Experience 
Rating:
5.0

Good morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida

Johnny Daniels  |  Overall Experience 
Rating:
5.0

Hi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.

QUALICLEAN FACILITIES SERVICES CORP.  |  Overall Experience 
Rating:
5.0

Great!

Michele Young  |  Reservation 
Rating:
5.0

Great facility

gary hardy  |  Overall Experience 
Rating:
4.0

Satisfied with service.

TERRANCE NEWTON  |  Reservation 
Rating:
3.0

MAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges

Nicole Robinson  |  Overall Experience 
Rating:
3.0

Johann, Keith, & Dionne always pleasant.

Tracie Bias  |  Overall Experience 
Rating:
5.0

Thank you

Terri Hubner  |  Overall Experience 
Rating:
1.0

Items were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.

DESIREE HENRY  |  Overall Experience 
No reviews have been submitted for this location.

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