Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service Representative at location were very professional
Silvia Larranaga Arias
Rating:
4.0
the 1st guy at counter during check in has poor customer service. stood there for almost 10 mins without anyone saying anything or letting me know they would be with me momentarily. It took another associate to come from the back to get me the keys. The guy that checked vehicle when I brought it back was wonderful, wish I would have got his name. Awesome service during return
Mercedes Lee
Rating:
5.0
Customer service was excellent and informed me of everything I needed to know.
Crystal Lowe
Rating:
5.0
Impossible to call to check on status of installation. Message said staff was busy helping in store customers which is fine, but I then got directed to the central U-Haul call center, and that was useless.
brian lightfoot
Rating:
5.0
The car is good bud was very dyrti
Vinicio Mejia
Rating:
5.0
Customer did not leave a comment.
William Black
Rating:
4.0
N/A
Aaliyah LOPEZ
Rating:
5.0
Customer did not leave a comment.
Raymond Starnes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shyloh Wells
Rating:
1.0
What a rip off. Received receipt and was charged 100 miles over what I actually drove but when I called to question it they said I should’ve taken a picture to prove it and they couldn’t help me
David Swinford
Rating:
1.0
Understand when a person vehicle breaks down is not at they will at times
Lorenzo Hudson
Rating:
5.0
Very nice service, and very professional job.
erez guresh
Rating:
3.0
The truck was dirty and smelly. The cup holder had spilt sticky beverage. The steering wheel was clammy. Location is convenient… equipment was not clean.
Annette Green
Rating:
5.0
Was very quickly and nice people treat us thank you for the great job.
Bralio Zuniga
Rating:
2.0
I was given no indication how to return online. I was only told to leave the keys in it and they would email a receipt. No way. Then after not receiving an email two hours later, I called, only to be told that all of the trucks had been checked in. And then asked if I was sure this was where I had dropped it off. Can you imagine my concern? He then had to go search for it on the lot. He found it and checked it in TWO HOURS AFTER it had been dropped off. In addition, we picked it up with 1/4 tank of gas and returned it with 1/2 tank of gas. The same employee told me it would be credited to my card, but it wasn't, so I had to register a complaint. Poor customer service all around.
Laurie Gronskei
Rating:
5.0
Customer did not leave a comment.
Stephen Webster
Rating:
5.0
Buy your next customer a steak dinner!!!!! That's the only thing that would improve the rental because everything else was outstanding!!!! THANK YOU!!!
Bill Moore
Rating:
5.0
Always a good experience and friendly, efficient staff!
Todd Miller
Rating:
4.0
Customer did not leave a comment.
Steve Robitzsch
Rating:
5.0
Excellent professional service! Most appreciated.
Charles Coker
Rating:
4.0
Turning in my trailer was quite lengthy only two people and a lot of customers
CLIFF BOTTORFF
Rating:
5.0
Customer did not leave a comment.
skyler nichols
|
Overall Experience
Rating:
2.0
Dropped car off at 9am, was told my car would be done by 3-4 pm, I showed up at 4 and my car hadn’t moved. I walked inside and they said they didn’t realize my car was there and didn’t know where my keys were. My keys were on the wall behind them infront of a trucks keys. They still got my car done same day but I had to come back after hours to get my car, thankfully they did stay late and finish it and compensate me.
Woodrow Lehman
Rating:
5.0
Customer did not leave a comment.
Deshon Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary Meek
Rating:
5.0
Customer did not leave a comment.
SEAN HOLLAND
Rating:
5.0
Customer did not leave a comment.
Raymond Arcuri
Rating:
3.0
One of the tires on the truck was flat when we picked it up. Someone should have checked the tires beforehand. Steering was also loose front end needs work.
Denise Rotert
Rating:
5.0
The staff was excellent. Great experience. Will use them again in the future.
Mark Lyon
Rating:
5.0
The gentlemen that helped me were friendly, quick, and just overall great individuals. Made the process easy.
Shelly M Batchelder
Rating:
5.0
Everything went well. A bit on the expensive side, but thankfully all went well.
wanda cardona
Rating:
2.0
Check in was horrible and a very long wait. When we returned the truck we were basically shoed out of the door and the person was rude and on his cell phone.
Erica Stalker
Rating:
4.0
The vehicle that I rented (a van) was very clean in appearance inside and out however running wise it was not great at all there were issues that made it run very rough.
tina torrez
Rating:
5.0
Truck was supposed to have 1/8 tank of gas. The trucks feed me light turned on as I was pulling out of the parking lot.
John Cook
Rating:
4.0
Customer did not leave a comment.
Raymond Arcuri
Rating:
5.0
Staff friendly and helpful
Mark Thomason
Rating:
5.0
Customer did not leave a comment.
Randal Winship
Rating:
5.0
My only problem was the passenger side mirror would not stay put and it made it difficult to use but other than that 5stars
jareb salmons
Rating:
5.0
Everything Was Perfect!!!
Except for the Self Check In on the Mobile App.. It had a glitch and I could not check in through the App.. But Other than that.... Everything Was Perfect!!!!
Brian Thornsberry
Rating:
4.0
Customer did not leave a comment.
jaron brown
Rating:
5.0
Customer did not leave a comment.
Sandra Slaughter
Rating:
3.0
The windshield and mirrors were so dirty, I had to clean them before I could drive the truck to the destination. The check engine light was on when I picked it up and never went out.
Jan Stone
Rating:
5.0
Customer did not leave a comment.
KIMBERLY WELLS-WAIT
Rating:
5.0
Customer did not leave a comment.
carrie rogers
Rating:
5.0
Customer did not leave a comment.
Janet Kincaid
Rating:
5.0
Customer serves was great. Everyone I spoke with was very helpful and accommodating.
Keep up the great work!!
Randy Williams
Rating:
1.0
Customer did not leave a comment.
Jazmin Morales
Rating:
5.0
Customer did not leave a comment.
roderick robinson
Rating:
5.0
Customer did not leave a comment.
Anthony Davis
Rating:
1.0
Employees were like high or something, it took me about 1hr to get out of there after arrival and even reserving online, very SLOW workers
Gilberto Luciano-Penaloza
Rating:
5.0
Customer did not leave a comment.
patricia brogoto
Rating:
4.0
Customer did not leave a comment.
ROBERT KYSER
Rating:
5.0
Customer did not leave a comment.
Sabrina Wolfgeher
Rating:
3.0
employees not very helpful and still have not recieved my deposit money back on my debit card
Ronald Moline
Rating:
5.0
Customer did not leave a comment.
David Messbarger
Rating:
5.0
Customer did not leave a comment.
Byron Portillo
Rating:
5.0
Very professional customer service, and did a better job on the hitch replacement, better than what was originally on my vehicle. Highly recommend
Byron Portillo
Rating:
5.0
Customer did not leave a comment.
Charlene Owens
Rating:
1.0
Customer did not leave a comment.
renee Armstrong
Rating:
5.0
Customer did not leave a comment.
Orquidea Valeriano
Rating:
4.0
No worries
Billy Brandenburg
Rating:
5.0
You guys are amazing. You save my life. I was getting put out of my home because it had hoes in it didn’t know where to go or what to do but when I met you and you were so nice and pleasant it made my day. Thank you so much for being there.
Betty Montgomery
Rating:
5.0
Customer did not leave a comment.
KAREN Coyle
Rating:
2.0
The back was full of trash and random debris, and the front cup holders had ash all over them. The vehicle smelled like weed and cigarettes. The employee also put insurance on the rental without asking me, when i had chose "no insurance" on the reservation.
Samuel Starr
Rating:
5.0
Every thing that was done was impressive, thanks👍🏾
Landmark church Brown
Rating:
5.0
Customer did not leave a comment.
Mohammad Salehi
Rating:
4.0
Once I bring a trailer/truck back and park it in the designated drop off area, Customers should not be asked to back equipment into parking areas or ask to use your vehicle to do it.
Heath Oustad
Rating:
5.0
Just keep up the good work
Rick Fleming
Rating:
5.0
Not a thing! Excellent experience !
jackie stigliano
Rating:
5.0
There was a bit of damage to the vehicle and food spilled over the center console and floor.
PHILLIP FIORENTINO
Rating:
5.0
Customer did not leave a comment.
Antionette Wells
Rating:
5.0
Staff was really friendly and welcoming
Cody Martin
Rating:
5.0
Customer did not leave a comment.
Rahnice Clay
Rating:
5.0
Customer did not leave a comment.
David Wilson
Rating:
3.0
Customer did not leave a comment.
eric warren
Rating:
5.0
Great people and equipment
Tim Quintrell
Rating:
5.0
Customer did not leave a comment.
robert atkins
Rating:
1.0
My dollie was not ready or there than they were on there personal phone and ear pieces talking to people it was very dark in the building
Courtnie Candie
Rating:
5.0
Customer did not leave a comment.
Steven West
Rating:
5.0
Customer did not leave a comment.
Jordan Harris
Rating:
5.0
Customer did not leave a comment.
Hector Carreon
Rating:
5.0
Customer did not leave a comment.
Kristi Walker
Rating:
3.0
This was a better experience than I had last time. It is truly do it yourself. The tires were low because of the weather. They obviously don't check the equipment.
Kristina Peters
Rating:
5.0
Customer did not leave a comment.
Conner CONNER JURGEN PIPER
Rating:
4.0
The truck that I rented was heavily damaged. A lot of the skirting around the storage compartment was loose. The front left fender was damaged to the point that the headlight was not secured properly and bounced while driving. Luckily most of my driving was in day light so this didnt effect me to much.
Wesley Rogers
Rating:
5.0
Customer did not leave a comment.
Sandra Cervantes
Rating:
3.0
Customer did not leave a comment.
Frank Arredondo
Rating:
1.0
I reserved an appliance dolly. But when I picked the truck, no dolly was available I dive the truck 10 miles. I went to fuel. The tank too 5 gallon. I was told it's my fault because I'm supposed to know when the f is not fully covered I'm suppose to notify before leaving the lot. Too many add on charges. Advertise low price then a 29.95 turns into 75.00
grey dickson
Rating:
5.0
BEST UHAUL SERVICE! GIVE THADDEUS DIAMOND A RAISE PLEASE
Bryan Morales Acosta
|
First Impressions
Rating:
4.0
The truck I had needed an alignment and the tires needed balanced.
David Keith
Rating:
5.0
Customer did not leave a comment.
Eric Rodriguez
Rating:
4.0
Just keep up the great Customer service..
Stacy Buchanan
Rating:
5.0
They were very accommodating and worked with me at the Noland Rd store. There was a snow storm and they called to tell us to be safe and bring truck next day.
Mitchel Peterson
Rating:
5.0
Customer did not leave a comment.
Gayle James
Rating:
4.0
Customer did not leave a comment.
Tina Bowles
Rating:
5.0
Customer did not leave a comment.
Paula Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Heitmann
Rating:
4.0
I was disappointed in my return experience. The sign said to stay in the vehicle until an employee came out. Well one did come out and he was placing pallets in a pile, then he went inside. I waited another moment then gathered my belongs and went inside, I had to get going to pick someone up. When I went inside there were 3 employees, 2 behind the counter and the man that had been outside sitting on a stack of boxes. All three were just chatting, no one else was there. When I told them I was returning a truck, one of the guys behind the counter pointed to the man that had just been outside and said to give him the keys.
I don't like wasting my time. Who knows how long I would have waited in the truck. From now on I will just go inside and ignore the sign.
Liora Anstandig
Rating:
4.0
The truck had not been swept clean prior to my rental. Because I was moving furniture and bedding I had to clean it of the wood chips, glass, and smaller pieces of cardboard before loading.
The windshield was quite dirty on the inside with a sticky substance as if someone’s sugared coffee or soda had been splattered on it.
Other than that pickup and return seemed fine.
James Elswick
Rating:
4.0
The places was clean but long lines and seemed to be issue with drop off location. After I even called the office to clear that we made a change.
JAMES LAMB
Rating:
5.0
Customer did not leave a comment.
Noe Gomez
Rating:
5.0
Manager is the best
3rd rental from here in a week.
Consistently quality service with a smile
robert harrison
Rating:
5.0
The staff was friendly and very helpful.
Ashley Craddock
Rating:
5.0
Service was great and convenient. Thanks!
Kathleen Susan Ferguson
Rating:
5.0
Customer did not leave a comment.
Mark petentler
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tyran Sutherlin
|
Overall Experience
Rating:
5.0
The staff are awesome especially Mr. RJ and his (2) biological brothers who work at the listed location were extremely friendly, courteous, respectful, supportive, helpful and very professional.
They did an awesome job with customer service which they took to a whole new level.
Several words to describe Mr. RJ is phenomenal and Man of the Universe that helped me out yesterday that words cannot describe. Mr . RJ is very intelligent, knowledgeable,, articulate and a good face for the company.
Kudos to Mr. RJ and his (2) brothers that work alongside of him at the front counter at U-Haul Rentals which is located at 4312 S. Nolan Rd Independence, Mo.
RJ and his brothers are the dynamic duo with quality and excellent service. I am extremely satisfied with the awesome customer service and I am a Happy Camper.
Michael McKenzie
MICHAEL MCKENZIE
|
First Impressions
Rating:
5.0
The staff there was friendly and helpful
Ronald Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Craig
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tonya Spiller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rahsaan finney
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Raymond Starnes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Regina Gibson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CORY BONNER
|
First Impressions
Rating:
3.0
While the uhaul office staff members were GREAT, the uhaul experience entirely has been HORRIBLE!! From the miscommunication, to being mis informed, to being giving the run around, to also swindling me out of money i did not owe. I will absolutely refrain from using the UHAUL service in the future!
Montoya Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STANLEY THROGMORTON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lakesha Warren
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
anthony dillman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tiara cunningham
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kristy Harrison
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carol griffith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hope Lowinger
|
Overall Experience
Rating:
5.0
RJ is the best customer service rep! Always ready and willing to help anyway he can, with a smile!
Steve lampman
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Samaria Gordon-Taylor
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samaria Gordon-Taylor
|
Overall Experience
Rating:
5.0
Very friendly.
anthony dillman
|
First Impressions
Rating:
5.0
Thank you.
Jana Nevins
|
First Impressions
Rating:
3.0
Not a lot of staff during the day or night. So anytime you go in there be prepared to wait. If you have a unit on the far back side. Good luck getting in, they park all of the big trucks back there. So if you need to get in your storage randomly like me, it was a hassle. They need to find another lot close by to park trucks.
Jazmen Kemper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison Dame
|
First Impressions
Rating:
2.0
Was told that storage would be pro rated wasn't
Donald West
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Katherine Holmes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER WEAVER
|
Overall Experience
Rating:
5.0
The bathroom and storage area are very clean and small great
Donald West
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BROOKS STOTTS
|
First Impressions
Rating:
5.0
They we’re great
Breona Bruce
|
Overall Experience
Rating:
5.0
Frank Holloway is awesome!
vernestine scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Wilson
|
First Impressions
Rating:
5.0
Frank Holloway was friendly, fast, AND professional!!! He gets an “A” for customer service!
Tomika Harris
|
First Impressions
Rating:
3.0
Gate card wouldn’t let me in guy didn’t hear horn to let me out and he didn’t take your guys lock off so I couldn’t get in it I just put my lock on it. How long before gate is fixed and I am going to need my card to open the gate but yesterday it wouldn’t so how do we fix that
SASHA WHITTLE
|
First Impressions
Rating:
5.0
Frank Holloway was GREAT TO WORK WITH !!
JENNIFER WEAVER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
preston kates
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Kellner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Craig
|
First Impressions
Rating:
1.0
Upon arriving no one came out to help. Went into store where employees were gathered in a group loud and using very loud profanity that was unacceptable. No one knew what they were doing. Had to ask for assistance to get in gate and was treated like I was stupid!!!! However the staff neglected to activate my access code. This is just a piece of my story !!
Lisa Bender
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWN REDHAGE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
carl COX
|
First Impressions
Rating:
5.0
All the employees wonderful and vey helpful!!
Tammy Jones
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Brad Paul
|
Overall Experience
Rating:
5.0
It was okay
Raymond Starnes
|
Overall Experience
Rating:
5.0
I've never had better service than what I experienced at this facility please keep up the great work....I really felt how you care about your customers, you made a stressful day easier than it should have been..to frank who took care of all of my needs with a smile and left me in aw I appreciate you , you are a good man
You deserve a raise
Connie Blanton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lowell Taylor
|
First Impressions
Rating:
3.0
Uhaul gas wasn't correct but didn't want to turn around. Plastic bumper fell off prior to leaving. Light came on for either oil or fluid and no one had maintained vehicle prior to pick up
jennifer duran
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jamie Thompson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tonya Spiller
|
First Impressions
Rating:
2.0
Sold my items for more told me less amount so I would owe money distortion
LYNDELL MAYS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharelle Henderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rex Monarch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vernestine scott
|
First Impressions
Rating:
5.0
The store representative was very helpful in getting set up.
Michael Lawson
|
First Impressions
Rating:
5.0
They was nice every time I call to make a payment and ever help full of I had a question
sandy cheadle
|
Overall Experience
Rating:
5.0
I had to get a storage unit for several months. I wanted climate control due to the nature of some of my belongings and not wanting them humid or cold or too hot. The unit was the perfect size and clean, well lit and secured, along with the climate control. The staff at this uhaul location were always friendly, helpful and reliable! I hope I do not need storage again, but if I do I would definitely pick this place again.
Randall Bader
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sharon williams
|
First Impressions
Rating:
3.0
Gate was broken for the two months that we used the storage unit and this made the facility totally not secure and also limited the hours that we could access the facility since the gate was closed during off hours.
rob jordan
|
Overall Experience
Rating:
3.0
Had my stuff in storage for 2 days in the month of July and had to pay for the entire month. That’s was ridiculous. I should gave been prorated for the 2 days and just pay that. I can see for 15 days having to pay for the entire month but 2 days??? An absolute rip off! I won’t use you service or recommend it to anyone.
Mary Frances Leonard
|
Overall Experience
Rating:
5.0
Very nice team led by an incredible manager!
Gloria McCarthy
|
Overall Experience
Rating:
5.0
Frank was great and extremely helpful.
MAXWELL GEMMILL
|
First Impressions
Rating:
4.0
Rates continued to rise. Moved to half the price around the corner.
Bret Collins
|
Overall Experience
Rating:
5.0
All the guys that helped me was very good with Customer Service
Aaron Davis
|
Overall Experience
Rating:
5.0
Everyone was always so nice to me. When I had an issue with my lock. And when I needed an extra dolly and when I left. The guys there where so sweet and worked hard. Great job seeing the guys work and not joking around they took their jobs serious. Thanks U-Haul on Noland in Independence.
Jaquelin Baker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria Kauble
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fernanda Salazar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samaria Gordon-Taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COURTNEY BLUFORD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bonnie Mcquillen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie Taggart
|
Online Move In
Rating:
5.0
The first person we spoke with to reserve the uhaul was rude and there was yelling in the background. The gentleman I spoke with with I got to the store was very nice and helpful. When we got to where we needed to go, Frank was amazing. This move was really rough but, he made it a little easier for us.
Hanna Bulyar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RYAN CARLSON
|
First Impressions
Rating:
5.0
Only issue was on shady side and ice wasn’t melted. Just a bit difficult to empty unit.
Tammy Bitzer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dorothy gonzalez
|
Overall Experience
Rating:
5.0
Great staff
Rex Monarch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Stanhope
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward Berridy
|
Overall Experience
Rating:
5.0
Great experience. Frank was a tremendous help.
albert cayton
|
Overall Experience
Rating:
5.0
I rented for almost 9 months and had no problems. When I went to retrieve my items, the process went really smooth. I would definitely use U-Haul again.
Jenice Washington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amie Enders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ETCHESON WRIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward Berridy
|
First Impressions
Rating:
5.0
Thanks to all the employees for there help
indira acosta
|
Overall Experience
Rating:
5.0
Everyone was always friendly and professional. They are great people.
Clarissa rippee
|
Overall Experience
Rating:
4.0
The person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.
Elizabeth Nikolaisen
|
First Impressions
Rating:
5.0
Frank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!
Krystyna Fitzwater
|
First Impressions
Rating:
5.0
I couldn't have asked for better service. RJ in particular was my man. He was very professional and helpful all of the time. Earlier in my storage days, I was in a U-Haul out in the country in Lee's Summit area. The Independence storage was hands down the best experience. Thank you for taking care of my things and for (taking my money... ha. ) all of these years. My very best to RJ.
CONNIE REAGAN
|
Overall Experience
Rating:
5.0
Everyone has always been very helpful, professional, and courteous.
Clarissa Rippee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle Smith
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
alice jack
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Eastman
|
Overall Experience
Rating:
5.0
Pickup and drop-off was easy and painless. Was able to do so from my phone so I didn't have to go inside for assistance. Will use them again for future moves.
Cailey Kroesen
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anna Snow
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Pennie Hollenback
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KRISTINA CLINE
|
First Impressions
Rating:
5.0
That kid at the front desk was good. Knowledgeable, polite and on the ball. Keep him around and give him a raise. Dead serious, he'll be running his own place one day if he's not the boss already.
Jeromy Antle
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ETCHESON WRIGHT
|
First Impressions
Rating:
5.0
Thank you!
Ava Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiniqueka Saunders
|
Overall Experience
Rating:
5.0
Sad to see Mark Kocinski leave after all these years. He retired. He was always so good to work with. The store has a good crew though so I'm sure they will continue to provide great service to the community.
SAUNDRA ADAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Eastman
|
First Impressions
Rating:
5.0
The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.
Lise Perazzetti
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarissa Rippee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarissa Rippee
|
Online Move In
Rating:
5.0
I have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.
LINDA PEPPERDINE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kamilah grim
|
Overall Experience
Rating:
1.0
"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"
RONALD WELLS
|
Overall Experience
Rating:
2.0
Horrible customer service when we set up the unit. If we didn’t have a time frame, we would of went somewhere else. Kept items in storage for 4 months, over half our items were covered in mold.
Victoria Lescault
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pearl lentz
|
First Impressions
Rating:
1.0
High prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not good
SAMANTHA REILLY
|
Overall Experience
Rating:
4.0
Great customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.
erica davis
|
Overall Experience
Rating:
5.0
Very good people always ready to help.
VIRGINA DUHON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRANT HEAP
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bryonna Snow
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie Trussell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia Moltbia
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Guenevere Shook
|
First Impressions
Rating:
5.0
Amazing ppl skills great personality nice area
Torkel Royston
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDNA VANOY
|
Overall Experience
Rating:
5.0
Frank and crew were awesome. I got a storage unit and realized it was too small. They all jumped in and got me a larger unit and was in and out in no time!
GRANT HEAP
|
First Impressions
Rating:
5.0
Staff was always courteous and helpful. Cool Beans!
Steven Schrader
|
Overall Experience
Rating:
5.0
Friendly and very helpful folks at this facility. Unit itself was clean and ready to occupy and the dollies located at the inside dock made the transfer so much easier. Glad I found them.
catherine fish
|
First Impressions
Rating:
5.0
The staff is amazing!
Lori Ridgeway
|
Overall Experience
Rating:
4.0
Good storage facility to rent from. Only downside is ease of access to doors to reach inside units (i.e. parking is not very good without blocking everyone else from thr access doors)
Mary Ann Retherford
|
Overall Experience
Rating:
5.0
I love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.
betty taula
|
Overall Experience
Rating:
4.0
Only concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.
Christopher Grube
|
Overall Experience
Rating:
5.0
Awesome experience! Thank you for everything!
rebecca saenz
|
Overall Experience
Rating:
5.0
The staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everything
KRISTINA HESSENFLOW
|
Overall Experience
Rating:
4.0
I did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc
Andy Great!
VICKIE ANDERSON
|
First Impressions
Rating:
5.0
The staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.
Zach Cunningham
|
Overall Experience
Rating:
5.0
The manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.
Zach Cunningham
|
First Impressions
Rating:
5.0
Great service
pasche douglas
|
Overall Experience
Rating:
5.0
I've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!
Carol Bradon
|
Overall Experience
Rating:
5.0
Gary and Mark provided excellent customer service.
Joe Johnstone
|
First Impressions
Rating:
5.0
Highly recommend !!!!! They are very helpful !!! Thank y’all!!!
Floyd Bowlin
|
Overall Experience
Rating:
5.0
The young man who was helping me was really nice about all the different options I had.thank you
shy jackson
|
Reservation
Rating:
5.0
Great services
LYNDELL MAYS
|
Reservation
Rating:
5.0
Mark is nice to work with.
Charles Zerr
|
Overall Experience
Rating:
5.0
Excellent service
BRANDY ELLIOT
|
Overall Experience
Rating:
1.0
I had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.
KYLE LARM
|
Overall Experience
Rating:
3.0
Location appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.
Ollie Woodard
|
Overall Experience
Rating:
5.0
I have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.
DAN CHAMPION
|
Overall Experience
Rating:
1.0
My unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!
Marcia hamm
|
Overall Experience
Rating:
2.0
The price increase over the 6 years was unacceptable. I'm a disabled Veteran and my mother was 90 years old when we rented your storage the price was around $119 a month and now it is $159.