Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service at desk. I’ve used this place multiple times and no bad experiences.
David G
Rating:
5.0
Customer did not leave a comment.
John L
Rating:
1.0
Customer did not leave a comment.
Alicea C
Rating:
5.0
Customer did not leave a comment.
CURTIS R
Rating:
5.0
Customer did not leave a comment.
Justin J
Rating:
1.0
The store is understaffed and as a result the workers don't/can't pay attention to details. In my case, this meant no one checking the mileage on my rental before I left the lot and then getting charged based upon the last time time they had checked the mileage on the vehicle. I ended up being overcharged by almost 100 miles.
Jason L
Rating:
5.0
Customer did not leave a comment.
Janna W
Rating:
5.0
Customer did not leave a comment.
demiko c
Rating:
5.0
Customer did not leave a comment.
Steven S
Rating:
5.0
Customer did not leave a comment.
Preston K
Rating:
5.0
Excellent customer service!
Timothy W
Rating:
5.0
Easy to rent. In and out and staff is super friendly and helpful. Will use them again.
Barbara K
Rating:
5.0
Customer did not leave a comment.
Daniel C
Rating:
4.0
Customer did not leave a comment.
Mark C
Rating:
3.0
Customer did not leave a comment.
SumanthYadhav A
Rating:
5.0
Customer did not leave a comment.
William K
Rating:
5.0
Customer did not leave a comment.
Anna M
Rating:
5.0
Customer did not leave a comment.
Brandon L
Rating:
5.0
Nothing these guys are awesome at this location my husband and I know the whole staff .. We own a moving company and our trucks are down so they take care of us making sure we always have a truck
Michelle B
Rating:
4.0
Nothing,
Richard D
Rating:
3.0
Pre-registration was of no value as I had to start over at the facility.
Martin B
Rating:
5.0
The staff here are sooooo kind and friendly, they always make me smile and they work well together, love this location every single time I need a rental
Samuel C
Rating:
5.0
The staff was awesome and quickly hooked the trailer up when I picked it up and they were quick to get me unhooked when I returned the trailer.
Kendra E
Rating:
5.0
Customer did not leave a comment.
Ashley B
Rating:
5.0
Your are doing fine, just keep up the good work.
Manny A
Rating:
5.0
Customer did not leave a comment.
Jeffrey T
Rating:
5.0
Store manager was great and very helpful!
MATTHEW H
Rating:
4.0
Very helpful
Kimberly H
Rating:
5.0
Customer did not leave a comment.
Temkia M
Rating:
5.0
The staff members are great!!!
Leandro G
Rating:
5.0
Not sure everything was perfect the staff and everything was great no delays. I'm impressed and it took no time to be on my way and the return was as smooth no wait . Thanks!
rita s
Rating:
4.0
Customer did not leave a comment.
Paul Z
Rating:
5.0
Customer Service Representative at location were very professional
Silvia L
Rating:
4.0
the 1st guy at counter during check in has poor customer service. stood there for almost 10 mins without anyone saying anything or letting me know they would be with me momentarily. It took another associate to come from the back to get me the keys. The guy that checked vehicle when I brought it back was wonderful, wish I would have got his name. Awesome service during return
Mercedes L
Rating:
5.0
Customer service was excellent and informed me of everything I needed to know.
Crystal L
Rating:
5.0
Impossible to call to check on status of installation. Message said staff was busy helping in store customers which is fine, but I then got directed to the central U-Haul call center, and that was useless.
brian l
Rating:
5.0
The car is good bud was very dyrti
Vinicio M
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
4.0
N/A
Aaliyah L
Rating:
5.0
Customer did not leave a comment.
Raymond S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shyloh W
Rating:
1.0
What a rip off. Received receipt and was charged 100 miles over what I actually drove but when I called to question it they said I should’ve taken a picture to prove it and they couldn’t help me
David S
Rating:
1.0
Understand when a person vehicle breaks down is not at they will at times
Lorenzo H
Rating:
5.0
Very nice service, and very professional job.
erez g
Rating:
3.0
The truck was dirty and smelly. The cup holder had spilt sticky beverage. The steering wheel was clammy. Location is convenient… equipment was not clean.
Annette G
Rating:
5.0
Was very quickly and nice people treat us thank you for the great job.
Bralio Z
Rating:
2.0
I was given no indication how to return online. I was only told to leave the keys in it and they would email a receipt. No way. Then after not receiving an email two hours later, I called, only to be told that all of the trucks had been checked in. And then asked if I was sure this was where I had dropped it off. Can you imagine my concern? He then had to go search for it on the lot. He found it and checked it in TWO HOURS AFTER it had been dropped off. In addition, we picked it up with 1/4 tank of gas and returned it with 1/2 tank of gas. The same employee told me it would be credited to my card, but it wasn't, so I had to register a complaint. Poor customer service all around.
Laurie G
Rating:
5.0
Customer did not leave a comment.
Stephen W
Rating:
5.0
Buy your next customer a steak dinner!!!!! That's the only thing that would improve the rental because everything else was outstanding!!!! THANK YOU!!!
Bill M
Rating:
5.0
Always a good experience and friendly, efficient staff!
Todd M
Rating:
4.0
Customer did not leave a comment.
Steve R
Rating:
5.0
Excellent professional service! Most appreciated.
Charles C
Rating:
4.0
Turning in my trailer was quite lengthy only two people and a lot of customers
CLIFF B
Rating:
5.0
Customer did not leave a comment.
skyler n
|
Overall Experience
Rating:
2.0
Dropped car off at 9am, was told my car would be done by 3-4 pm, I showed up at 4 and my car hadn’t moved. I walked inside and they said they didn’t realize my car was there and didn’t know where my keys were. My keys were on the wall behind them infront of a trucks keys. They still got my car done same day but I had to come back after hours to get my car, thankfully they did stay late and finish it and compensate me.
Woodrow L
Rating:
5.0
Customer did not leave a comment.
Deshon W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary M
Rating:
5.0
Customer did not leave a comment.
SEAN H
Rating:
5.0
Customer did not leave a comment.
Raymond A
Rating:
3.0
One of the tires on the truck was flat when we picked it up. Someone should have checked the tires beforehand. Steering was also loose front end needs work.
Denise R
Rating:
5.0
The staff was excellent. Great experience. Will use them again in the future.
Mark L
Rating:
5.0
The gentlemen that helped me were friendly, quick, and just overall great individuals. Made the process easy.
Shelly M
Rating:
5.0
Everything went well. A bit on the expensive side, but thankfully all went well.
wanda c
Rating:
2.0
Check in was horrible and a very long wait. When we returned the truck we were basically shoed out of the door and the person was rude and on his cell phone.
Erica S
Rating:
4.0
The vehicle that I rented (a van) was very clean in appearance inside and out however running wise it was not great at all there were issues that made it run very rough.
tina t
Rating:
5.0
Truck was supposed to have 1/8 tank of gas. The trucks feed me light turned on as I was pulling out of the parking lot.
John C
Rating:
4.0
Customer did not leave a comment.
Raymond A
Rating:
5.0
Staff friendly and helpful
Mark T
Rating:
5.0
Customer did not leave a comment.
Randal W
Rating:
5.0
My only problem was the passenger side mirror would not stay put and it made it difficult to use but other than that 5stars
jareb s
Rating:
5.0
Everything Was Perfect!!!
Except for the Self Check In on the Mobile App.. It had a glitch and I could not check in through the App.. But Other than that.... Everything Was Perfect!!!!
Brian T
Rating:
4.0
Customer did not leave a comment.
jaron b
Rating:
5.0
Customer did not leave a comment.
Sandra S
Rating:
3.0
The windshield and mirrors were so dirty, I had to clean them before I could drive the truck to the destination. The check engine light was on when I picked it up and never went out.
Jan S
Rating:
5.0
Customer did not leave a comment.
KIMBERLY W
Rating:
5.0
Customer did not leave a comment.
carrie r
Rating:
5.0
Customer did not leave a comment.
Janet K
Rating:
5.0
Customer serves was great. Everyone I spoke with was very helpful and accommodating.
Keep up the great work!!
Randy W
Rating:
1.0
Customer did not leave a comment.
Jazmin M
Rating:
5.0
Customer did not leave a comment.
roderick r
Rating:
5.0
Customer did not leave a comment.
Anthony D
Rating:
1.0
Employees were like high or something, it took me about 1hr to get out of there after arrival and even reserving online, very SLOW workers
Gilberto L
Rating:
5.0
Customer did not leave a comment.
patricia b
Rating:
4.0
Customer did not leave a comment.
ROBERT K
Rating:
5.0
Customer did not leave a comment.
Sabrina W
Rating:
3.0
employees not very helpful and still have not recieved my deposit money back on my debit card
Ronald M
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
Customer did not leave a comment.
Byron P
Rating:
5.0
Very professional customer service, and did a better job on the hitch replacement, better than what was originally on my vehicle. Highly recommend
Byron P
Rating:
5.0
Customer did not leave a comment.
Charlene O
Rating:
1.0
Customer did not leave a comment.
renee A
Rating:
5.0
Customer did not leave a comment.
Orquidea V
Rating:
4.0
No worries
Billy B
Rating:
5.0
You guys are amazing. You save my life. I was getting put out of my home because it had hoes in it didn’t know where to go or what to do but when I met you and you were so nice and pleasant it made my day. Thank you so much for being there.
Betty M
Rating:
5.0
Customer did not leave a comment.
KAREN C
Rating:
2.0
The back was full of trash and random debris, and the front cup holders had ash all over them. The vehicle smelled like weed and cigarettes. The employee also put insurance on the rental without asking me, when i had chose "no insurance" on the reservation.
Samuel S
Rating:
5.0
Every thing that was done was impressive, thanks👍🏾
Landmark c
Rating:
5.0
Customer did not leave a comment.
Mohammad S
Rating:
4.0
Once I bring a trailer/truck back and park it in the designated drop off area, Customers should not be asked to back equipment into parking areas or ask to use your vehicle to do it.
Heath O
Rating:
5.0
Just keep up the good work
Rick F
Rating:
5.0
Not a thing! Excellent experience !
jackie s
Rating:
5.0
There was a bit of damage to the vehicle and food spilled over the center console and floor.
PHILLIP F
Rating:
5.0
Customer did not leave a comment.
Antionette W
Rating:
5.0
BEST UHAUL SERVICE! GIVE THADDEUS DIAMOND A RAISE PLEASE
Bryan M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paula J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark p
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tyran S
|
Overall Experience
Rating:
5.0
The staff are awesome especially Mr. RJ and his (2) biological brothers who work at the listed location were extremely friendly, courteous, respectful, supportive, helpful and very professional.
They did an awesome job with customer service which they took to a whole new level.
Several words to describe Mr. RJ is phenomenal and Man of the Universe that helped me out yesterday that words cannot describe. Mr . RJ is very intelligent, knowledgeable,, articulate and a good face for the company.
Kudos to Mr. RJ and his (2) brothers that work alongside of him at the front counter at U-Haul Rentals which is located at 4312 S. Nolan Rd Independence, Mo.
RJ and his brothers are the dynamic duo with quality and excellent service. I am extremely satisfied with the awesome customer service and I am a Happy Camper.
Michael McKenzie
MICHAEL M
|
First Impressions
Rating:
5.0
The staff there was friendly and helpful
Ronald J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tonya S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rahsaan f
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Raymond S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Regina G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CORY B
|
First Impressions
Rating:
3.0
While the uhaul office staff members were GREAT, the uhaul experience entirely has been HORRIBLE!! From the miscommunication, to being mis informed, to being giving the run around, to also swindling me out of money i did not owe. I will absolutely refrain from using the UHAUL service in the future!
Montoya W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STANLEY T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lakesha W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
anthony d
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tiara c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kristy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carol g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hope L
|
Overall Experience
Rating:
5.0
RJ is the best customer service rep! Always ready and willing to help anyway he can, with a smile!
Steve l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Samaria G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samaria G
|
Overall Experience
Rating:
5.0
Very friendly.
anthony d
|
First Impressions
Rating:
5.0
Thank you.
Jana N
|
First Impressions
Rating:
3.0
Not a lot of staff during the day or night. So anytime you go in there be prepared to wait. If you have a unit on the far back side. Good luck getting in, they park all of the big trucks back there. So if you need to get in your storage randomly like me, it was a hassle. They need to find another lot close by to park trucks.
Jazmen K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison D
|
First Impressions
Rating:
2.0
Was told that storage would be pro rated wasn't
Donald W
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Katherine H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER W
|
Overall Experience
Rating:
5.0
The bathroom and storage area are very clean and small great
Donald W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BROOKS S
|
First Impressions
Rating:
5.0
They we’re great
Breona B
|
Overall Experience
Rating:
5.0
Frank Holloway is awesome!
vernestine s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica W
|
First Impressions
Rating:
5.0
Frank Holloway was friendly, fast, AND professional!!! He gets an “A” for customer service!
Tomika H
|
First Impressions
Rating:
3.0
Gate card wouldn’t let me in guy didn’t hear horn to let me out and he didn’t take your guys lock off so I couldn’t get in it I just put my lock on it. How long before gate is fixed and I am going to need my card to open the gate but yesterday it wouldn’t so how do we fix that
SASHA W
|
First Impressions
Rating:
5.0
Frank Holloway was GREAT TO WORK WITH !!
JENNIFER W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
preston k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa C
|
First Impressions
Rating:
1.0
Upon arriving no one came out to help. Went into store where employees were gathered in a group loud and using very loud profanity that was unacceptable. No one knew what they were doing. Had to ask for assistance to get in gate and was treated like I was stupid!!!! However the staff neglected to activate my access code. This is just a piece of my story !!
Lisa B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
carl C
|
First Impressions
Rating:
5.0
All the employees wonderful and vey helpful!!
Tammy J
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Brad P
|
Overall Experience
Rating:
5.0
It was okay
Raymond S
|
Overall Experience
Rating:
5.0
I've never had better service than what I experienced at this facility please keep up the great work....I really felt how you care about your customers, you made a stressful day easier than it should have been..to frank who took care of all of my needs with a smile and left me in aw I appreciate you , you are a good man
You deserve a raise
Connie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lowell T
|
First Impressions
Rating:
3.0
Uhaul gas wasn't correct but didn't want to turn around. Plastic bumper fell off prior to leaving. Light came on for either oil or fluid and no one had maintained vehicle prior to pick up
jennifer d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jamie T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tonya S
|
First Impressions
Rating:
2.0
Sold my items for more told me less amount so I would owe money distortion
LYNDELL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharelle H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rex M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vernestine s
|
First Impressions
Rating:
5.0
The store representative was very helpful in getting set up.
Michael L
|
First Impressions
Rating:
5.0
They was nice every time I call to make a payment and ever help full of I had a question
sandy c
|
Overall Experience
Rating:
5.0
I had to get a storage unit for several months. I wanted climate control due to the nature of some of my belongings and not wanting them humid or cold or too hot. The unit was the perfect size and clean, well lit and secured, along with the climate control. The staff at this uhaul location were always friendly, helpful and reliable! I hope I do not need storage again, but if I do I would definitely pick this place again.
Randall B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sharon w
|
First Impressions
Rating:
3.0
Gate was broken for the two months that we used the storage unit and this made the facility totally not secure and also limited the hours that we could access the facility since the gate was closed during off hours.
rob j
|
Overall Experience
Rating:
3.0
Had my stuff in storage for 2 days in the month of July and had to pay for the entire month. That’s was ridiculous. I should gave been prorated for the 2 days and just pay that. I can see for 15 days having to pay for the entire month but 2 days??? An absolute rip off! I won’t use you service or recommend it to anyone.
Mary F
|
Overall Experience
Rating:
5.0
Very nice team led by an incredible manager!
Gloria M
|
Overall Experience
Rating:
5.0
Frank was great and extremely helpful.
MAXWELL G
|
First Impressions
Rating:
4.0
Rates continued to rise. Moved to half the price around the corner.
Bret C
|
Overall Experience
Rating:
5.0
All the guys that helped me was very good with Customer Service
Aaron D
|
Overall Experience
Rating:
5.0
Everyone was always so nice to me. When I had an issue with my lock. And when I needed an extra dolly and when I left. The guys there where so sweet and worked hard. Great job seeing the guys work and not joking around they took their jobs serious. Thanks U-Haul on Noland in Independence.
Jaquelin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fernanda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samaria G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COURTNEY B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bonnie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie T
|
Online Move In
Rating:
5.0
The first person we spoke with to reserve the uhaul was rude and there was yelling in the background. The gentleman I spoke with with I got to the store was very nice and helpful. When we got to where we needed to go, Frank was amazing. This move was really rough but, he made it a little easier for us.
Hanna B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RYAN C
|
First Impressions
Rating:
5.0
Only issue was on shady side and ice wasn’t melted. Just a bit difficult to empty unit.
Tammy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dorothy g
|
Overall Experience
Rating:
5.0
Great staff
Rex M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward B
|
Overall Experience
Rating:
5.0
Great experience. Frank was a tremendous help.
albert c
|
Overall Experience
Rating:
5.0
I rented for almost 9 months and had no problems. When I went to retrieve my items, the process went really smooth. I would definitely use U-Haul again.
Jenice W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amie E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ETCHESON W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward B
|
First Impressions
Rating:
5.0
Thanks to all the employees for there help
indira a
|
Overall Experience
Rating:
5.0
Everyone was always friendly and professional. They are great people.
Clarissa r
|
Overall Experience
Rating:
4.0
The person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.
Elizabeth N
|
First Impressions
Rating:
5.0
Frank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!
Krystyna F
|
First Impressions
Rating:
5.0
I couldn't have asked for better service. RJ in particular was my man. He was very professional and helpful all of the time. Earlier in my storage days, I was in a U-Haul out in the country in Lee's Summit area. The Independence storage was hands down the best experience. Thank you for taking care of my things and for (taking my money... ha. ) all of these years. My very best to RJ.
CONNIE R
|
Overall Experience
Rating:
5.0
Everyone has always been very helpful, professional, and courteous.
Clarissa R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
alice j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher E
|
Overall Experience
Rating:
5.0
Pickup and drop-off was easy and painless. Was able to do so from my phone so I didn't have to go inside for assistance. Will use them again for future moves.
Cailey K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anna S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Pennie H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KRISTINA C
|
First Impressions
Rating:
5.0
That kid at the front desk was good. Knowledgeable, polite and on the ball. Keep him around and give him a raise. Dead serious, he'll be running his own place one day if he's not the boss already.
Jeromy A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ETCHESON W
|
First Impressions
Rating:
5.0
Thank you!
Ava J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiniqueka S
|
Overall Experience
Rating:
5.0
Sad to see Mark Kocinski leave after all these years. He retired. He was always so good to work with. The store has a good crew though so I'm sure they will continue to provide great service to the community.
SAUNDRA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher E
|
First Impressions
Rating:
5.0
The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.
Lise P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarissa R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarissa R
|
Online Move In
Rating:
5.0
I have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.
LINDA P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kamilah g
|
Overall Experience
Rating:
1.0
"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"
RONALD W
|
Overall Experience
Rating:
2.0
Horrible customer service when we set up the unit. If we didn’t have a time frame, we would of went somewhere else. Kept items in storage for 4 months, over half our items were covered in mold.
Victoria L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pearl l
|
First Impressions
Rating:
1.0
High prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not good
SAMANTHA R
|
Overall Experience
Rating:
4.0
Great customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.
erica d
|
Overall Experience
Rating:
5.0
Very good people always ready to help.
VIRGINA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRANT H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bryonna S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Guenevere S
|
First Impressions
Rating:
5.0
Amazing ppl skills great personality nice area
Torkel R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDNA V
|
Overall Experience
Rating:
5.0
Frank and crew were awesome. I got a storage unit and realized it was too small. They all jumped in and got me a larger unit and was in and out in no time!
GRANT H
|
First Impressions
Rating:
5.0
Staff was always courteous and helpful. Cool Beans!
Steven S
|
Overall Experience
Rating:
5.0
Friendly and very helpful folks at this facility. Unit itself was clean and ready to occupy and the dollies located at the inside dock made the transfer so much easier. Glad I found them.
catherine f
|
First Impressions
Rating:
5.0
The staff is amazing!
Lori R
|
Overall Experience
Rating:
4.0
Good storage facility to rent from. Only downside is ease of access to doors to reach inside units (i.e. parking is not very good without blocking everyone else from thr access doors)
Mary A
|
Overall Experience
Rating:
5.0
I love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.
betty t
|
Overall Experience
Rating:
4.0
Only concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.
Christopher G
|
Overall Experience
Rating:
5.0
Awesome experience! Thank you for everything!
rebecca s
|
Overall Experience
Rating:
5.0
The staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everything
KRISTINA H
|
Overall Experience
Rating:
4.0
I did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc
Andy Great!
VICKIE A
|
First Impressions
Rating:
5.0
The staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.
Zach C
|
Overall Experience
Rating:
5.0
The manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.
Zach C
|
First Impressions
Rating:
5.0
Great service
pasche d
|
Overall Experience
Rating:
5.0
I've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!
Carol B
|
Overall Experience
Rating:
5.0
Gary and Mark provided excellent customer service.
Joe J
|
First Impressions
Rating:
5.0
Highly recommend !!!!! They are very helpful !!! Thank y’all!!!
Floyd B
|
Overall Experience
Rating:
5.0
The young man who was helping me was really nice about all the different options I had.thank you
shy j
|
Reservation
Rating:
5.0
Great services
LYNDELL M
|
Reservation
Rating:
5.0
Mark is nice to work with.
Jonathan Z
|
Overall Experience
Rating:
5.0
Excellent service
BRANDY E
|
Overall Experience
Rating:
1.0
I had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.
KYLE L
|
Overall Experience
Rating:
3.0
Location appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.
Ollie W
|
Overall Experience
Rating:
5.0
I have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.
DAN C
|
Overall Experience
Rating:
1.0
My unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!
Marcia h
|
Overall Experience
Rating:
2.0
The price increase over the 6 years was unacceptable. I'm a disabled Veteran and my mother was 90 years old when we rented your storage the price was around $119 a month and now it is $159.
