Customer Reviews for U-Haul Moving & Storage at NAFB

Rating:

1.0

My stuff is so dirty it's a shame They need to seal their doors

Rating:

1.0

Why did you charge me for another month 5 days after I emptied the storage area? Please return my money back, I notified you 5 days before you received the money and delivered the storage area to you. But you took another month's money from me, why? please refund my money immediately

Rating:

5.0

What can I say about a business that I entrusted with my belongings for 7 years without a single problem. Not one. Vegas has seen floods and scorching heat in that time, but my important belongings remained safe. With every single thing getting more expensive they kept their rates more than reasonable. Certainly lower than inflation. I couldn't thank them enough and certainly would do business with them again .

Rating:

5.0

Thank you UHAUL under the supervision of Mr Jamel Eddington, you and your staff did an extremely good service from the beginning to end. Your facility at Lamont are very clean, the surroundings are very clean, the ambiance when you enter the facility you don’t feel anything you feel that all your belongings that was kept in this storage are SAFE this is what we feel for the time we used your storage. All our belongings when we took them out are all in good condition and they are all fresh (meaning they are all in good shape). Again thank you very very much UHAUL (Mr Jamel) and Ms Rosette (your staff) who also rendered excellent service to us, and nice doing business with you. More POWER to all UHAL STORAGE AND STORE! You did good and beyond excellent good service to people! God Bless!

Rating:

2.0

The unit had a bad door seal and my items were covered in a lot dust. No one at facility. It was ran by 333 Nellis location. I paid and told them I was moving out the day I was supposed to move out. I went to my unit. It was locked with a Uhaul lock and I couldn’t gain access to after 12 PM because the gm got fired and the new guy he only had two people working. I had a truck waiting and help waiting at 5 AM in the morning so I had to do everything myself with my daughter in the hot hours of the day afternoon. Very frustrating with whole experience.

Rating:

5.0

Paula was AWSOME!!!

Rating:

5.0

Meant at times to sit upon your thoughts and let God work so real voids could be filled with real names cute as the girl at the desk wearing a mask always God gives the desires of my heart unto men like me

Rating:

5.0

Paula was friendly and very helpful

Rating:

4.0

Access hours would be better if open until midnight.

Rating:

4.0

It was a great convenience for me. And price was reasonable. Thank you so much

Rating:

5.0

They the best

Rating:

4.0

Very good staff

Rating:

5.0

Storage facility is very clean and safe

Rating:

5.0

Love them evey time i go there the best

Rating:

1.0

Your so called manager had a 17 unit break in...... so he decided to bpame a Army millitary personell

Rating:

5.0

Thank you long trip from Atlanta Ga. to Las Vegas everything went fine except the weather in Oklahoma and Texas thank you for extending my drop off day

Rating:

1.0

Having billing issues

Rating:

2.0

Why are you send me this I do not have one with you

Rating:

5.0

Todo estubo excellente

Rating:

5.0

I had rented a unit here before. I had a great experience liked that it offered 24 hr access and later access then most and it is very close to where I live. The staff at the time was very nice and helpful and I figured even though it had been a long time since I was there that I'm sure UHAUL would still have the same great service and easy online setup and purchase of a unit . And of course I was right. Very easy an so convenient and happy with my experience. Thank You

Rating:

4.0

Could never get anyone to answer the phone! Other that the best service.

Rating:

5.0

I have used U-Haul trucks, trailers and storage in California, Utah, Nevada and Texas since the mid 1970s.

Rating:

4.0

Thank you!

Rating:

5.0

Helpful, Resourcefull, & Nice

Rating:

4.0

Wish the key cards/entry had easier accessibility… the key card doesn’t fully work had to swipe about 6 times in order for it to work each way in and out

Rating:

5.0

Thank you for accommodating me.

Rating:

4.0

The customer service rep was the most friendliest I have experienced and made the process great! GIVE HER A 5 STAR RATING

Rating:

1.0

A mice and dust problem in storages. It had rein all my furniture and material, with dust and oder and also, the card never worked for entry. I always had to wait on another person behind my car, to have them get me in or out! Sometimes, I had to wait more than 30mins.. Get a exterminator and a duck cleaner before I consider to come back and recommend others, like family members. Nice staff but uncomfortable experience.

Rating:

5.0

Everyone who I talked to was very professional and friendly .

Rating:

5.0

After 10 years they did a good job, my stuff was never broke into! Thank you

Rating:

5.0

No recuerdo el nombre de la muchacha que me atendió, pero es una excelente empleada, me ayudo y explico muy bien, ojala le den un aumento salarial $$ porque gracias a ella yo los seguiré usando cuando nesecite y los recomendare

Rating:

5.0

I had a great experience with this location. The lady who help me went above and beyond when I had a issue with my gate card so I could get to my thing’s.

Rating:

3.0

When I went to the Lamont location my pin that was created didn't work. There was luckily someone hispanic man that let me in the gate. I called the office and the girl who answered the phone said she couldn't help me and I needed to call the nellis location. I called the nellis location and was on hold for 20 minutes before I got someone and they could not help me as well because I couldn't talk to anyone in the storage office. I didn't want to drive back there. The Lamont location was really dirty and I didn't want to stay there anyways so I cancelled my storage unit.

Rating:

5.0

I am very pleased with this facility.

Rating:

1.0

Your employee Ronda was absolutely rude and unprofessional... Hiding behind her cleaning cart in the hallway telling me I couldn't be there check my in and outs I never over stayed I may have been there without a vehical but I live close I needed to get my things in order and she told me I wasn't welcome to do so

Rating:

1.0

This place really sucks will never use U-Haul again, they rented a storage unit that was already rented , when I came to come deliver my items into the storage unit it was already filled a worker had to come out and cut off to cut off the lock then the manager Jamel and we had to call him to figure out what was going to do because our unit was already rented he tried to make accommodations which wasn't sufficient I will never use you all again

Rating:

1.0

Staff advised its ok to move out buy the end of month , after 4 trips unavailable to get in l called an was yelled at by brain . I'm confused on what the problem was. His lackadaisical management he was un able to listen without screaming . God is funny about me so I let GOD deal with brain an his disrespect, not everyone can be a manger an Handel it with integrity. After a year at this storage facility, NO need to disrespect I don't disrespect people. I Refuse to accept this toxic treatment from Brain this is why l moved out . He made it impossible to exit , or speak to him I don't argue an scream!!! Miscommunication from so called Manger an staff has nothing to do with me. Respect is a must period . The Performance for THE staff unbelievable Toxic Unprofessional No INTEGRITY I WOULD LIKE TO SEE HIM SPEAK TO A MAN THE WAY HI DISRESPECT ED A DAUGHTER A MOTHER .

Rating:

2.0

While moving out, the manager Rhonda accused me of using a bullhorn or loud speaker system. I advised that my keys were in the bed of my truck & radio wasn’t on. She said I needed to “turn down” whatever I was using. When I went into the office to turn in the swipe card - which stopped working 2 yrs prior - she said, “that, that noise was you!” She said it was my car door closing that bothered her and that she had PTSD. My car is a 2012, not some heavy metal 1960 Duster; closing the door is not a loud, deafening boom. She was rude accusing me of using a bullhorn when I closed my doors after packing my truck; not sure how she expected me to drive away without closing the doors.

Rating:

5.0

Great service from friendly people, great facility.

Rating:

4.0

I do kinda wish I could of got a combination deal since I do have 2 units now, but I am happy I was able to get one.

Rating:

2.0

It was a pain reserving it online and still having to go into the store along with having major trouble with the pass code 3 times and even the gate key card. Had to call manager just to get the gate opened to put my stuff in and running around back and forth to one uhaul center to the other back to the self storage was not easy on miles or gas plus made me 3 hours late on returning my cargo van at the boulder location in las Vegas. My key card still doesn't work. My fees were very outrageous for no reason. Cost me more then expected. After this month I will no longer use uhaul ever again. Very dissatisfied and inconvenient.

Rating:

4.0

There were no carts readily available for convenience. The service was outstanding. The units around mine were abandoned and the lighting could have been better.

Rating:

1.0

You didnt have security there and my stuff was ruined by a fire. Then no insurance offered and i lost family heirlooms. So I am not happy with you. You need to make it mandatory for insurance.

Rating:

1.0

I had all my stuff lost in your fire. I paid for over 3 years not only did I loose my valuables I lost 3 years of payments and increases. You cut staff in that location and feel you jeopardized my belongings. Well I guess I was right. Very disappointed in Uhaul and the attitude of not your responsibility my stuff is gone. Even staff on hand day I inspected had attitude only 1 person apologized for my loss and he was the guy who helped take my pictures I salvaged back to truck. Management didn’t care.

Rating:

1.0

Horrible service horible all the way around now you guys closed my storage after it burned down, I never closed or moved out I was told everything burned I went down there and was told it was a totle lost and got a email that I no longer had a storage or anyone was going to do something about my situation. I would like a copy of my contract ASAP and talk to upper management. 702-5637814

Rating:

5.0

Thank you for your service

Rating:

2.0

Price for monthly storage kept increasing. I kept my unit for nearly 4 years it started at 34.95 a mo. Final charges were 49.90 same unit. The office manager was a complete nightmare. The office staff had a clerk who didn't keep records properly and didn't document my account when we discussed arrangements. I am grateful that I was able to sign a Zero Dollar Liability wavier in the end to avoid being continuously charged for that headache of a storage unit.

Rating:

5.0

I want to thank you to Brian Slack and he’s stuff members for the great customer service that they have, keep up the good work,

Rating:

5.0

The staff are very friendly and fast service. We definitely recommend this branch 101% Mr & Mrs Reyes

Rating:

4.0

the lady at the office very friendly .

Rating:

3.0

It was great however, when I went that night after payung Uber to get there my access code wasnt active so waste of time and money had to spend more money to go home on Uber. Total spent for wasted time was $30. Customer service needs access to opemn the gate when they can clearly see that all is well with the account. I would hope for some kind of compensation for wasted money spent.

Rating:

4.0

I had no problems....Thanx Debbie for being so helpful....

Rating:

2.0

The manager Brian is very rude and highly disrespectful at the Las Vegas Blvd and Civic center.

Rating:

5.0

Love this location. They have never done me wrong. The branch on Las Vegas and civic will always be the place I do business.

Rating:

2.0

I emptied out my storage on Dec. 27, location was closed that day, everything was processed in the system by the 28th. Debby called me again Jan. 25, 2020 & left a voicemail about the unit again. Why?

Rating:

1.0

The lady out there was extremely rude. She started yelling as i cut the boxes and put it near dumpster which was filled before & could even put anything in that dumpster. Charged 50$, will put online.

Rating:

5.0

If I need a storage unit in the future, I will consider using them again.

Rating:

4.0

No comment

Rating:

5.0

Thank you for everything

Rating:

5.0

Great service

Rating:

5.0

Excellent staff committed to customer service and clean cars

Rating:

5.0

N/A

Rating:

5.0

They got everything right

Rating:

5.0

Brian Slack was very easy to deal with and made the process smooth and seamless. Everyone was nice and knew what they were doing.

Rating:

5.0

Everyone was very knowledgeable and helpful!!

Rating:

1.0

Searched website/I was specifically looking for a facility that would provide free truck for move-in. This facility stated they do. Your site said yes, Brian said no did not.

Rating:

5.0

The experience was fast and easy and a friendly staff

Rating:

5.0

Thank you for you all services and i also want to give a big thank you to Debbie she was a great help

Rating:

5.0

Thank u

Rating:

3.0

we returned our Uhaul where we picked up at.

Rating:

4.0

Debbie is wonderful & understanding

Rating:

5.0

Hey everything’s went great Love the truck will come to you guys again

Rating:

4.0

This facility is nice. It would be great if there was someone onsite instead of having to go to another location.

Rating:

1.0

Upon arrival unit was dirty, floor full of oil. We had to use covering and plastic to cover the floor in order to put our belongings in. Very disappointed. Late and couldn't make other Arrangements😭

Rating:

5.0

Everything was top-notch service from the time I pulled up in the driveway till the time I pulled out of the driveway clean facility excellent customer service phenomenal experience thank you so much

Rating:

5.0

I love the ease of getting to my unit

Rating:

5.0

I love how professional and how knowledgeable they were at this location. I was in & out made life easier. Thanks guys from Donshea Jones😘

Rating:

1.0

Was charged $350 less than 24 hours after moving out. Offered to come back and remove items that were left by garbage dumpster, but they said no, already gone. Should have at least 24 hours! to fix!

Rating:

5.0

Good people fair prices

Rating:

1.0

The unit I rented has a problem with the roll up door. The door jams. The solution I was given was unsatisfactory. I complained to the General Manager Mr. Brian Slack.

Rating:

4.0

My only complaint is the dust coming in from the outside.

Rating:

5.0

Debbie was great - super helpful

Rating:

2.0

Paid in advance until the 22of Jan and didn't get a rebate when I moved out on the 30th of December. Not happy about that.

Rating:

5.0

I was quite happy overall.

Rating:

1.0

The manager was not very professional when it came to us accidently getting locked in after closing hours...

Rating:

5.0

I appreciate the good customer service with the customers.

Rating:

5.0

this rating applies to the uhaul storage only the uhaul truck rental on n las vegas blvd next to smiths has convinced me to never use uhaul again at all but the only good thing was the storage.

Rating:

5.0

Good service thanks.

Rating:

5.0

Everything was good

Rating:

4.0

staff great, but office was mostly closed

Rating:

2.0

Unit is falsely advertised as climate controlled, when in fact only the hallway access to the unit is climate controlled. The storage unit itself was always nearly the same temperature as the outside.

Rating:

5.0

Todo muy bien y excelente instalaciones....muy limpio todo. Gracias.

Rating:

1.0

I been out the storage since Wednesday June 6th when your employee called the police on me when i was moving my things out and i gave him my gate card. Brian Slack still charged me.

Rating:

5.0

I liked the facility. The only situation for me was that I work late and could not gain access in late night hours. I did not realize that at first.

Rating:

5.0

Wonderful thank you

Rating:

5.0

The place was nice and secure , easy process renting and paying rent every month . Rates where good . I liked the 24 hr access for a little more every month very convenient for me.

Rating:

5.0

Great service

Rating:

5.0

Location was hard to find.

Rating:

5.0

Pick up was quick and easy. The same can be said about drop off. I got the type of vehicle that I had requested (a cargo van), which was easy to drive. Staff were nice and friendly.

Rating:

5.0

Can't think of anything. Perfect

Rating:

5.0

First time customer at this location. Very good customer service, very informative. Definitely will use them again!!

Rating:

5.0

We were received with a smile and helped when we needed it

Rating:

5.0

n/a

Rating:

3.0

Rented truck for a oneway move, also got furniture pads for the move, wasn't told I had to bring pads back to pick up location. I got charged for returning them to wrong location!! Nickel & dime nickel & dime

Rating:

5.0

Jake was kind. Chill dude. Made getting my cargo van and storage unit easier. Even showed me and my little guy where it was and what to do. Thanks dude.

Rating:

5.0

Good experience.

Rating:

5.0

I am thoroughly satisfied with the attentive and speedy transaction. I am also appreciative of the staff with the information provided to me on behalf of the rental changes

Rating:

5.0

Your representative was VERY patient, kind and informative. You are very lucky to have him represent your company. We enjoyed working with him. He made everything painless.

Rating:

5.0

I loved the experience. No complaints.

Rating:

5.0

Very Courteous Manager of site Knowledgeable and helpful on non U-Haul issues Loading was a breeze with low bed and ramp .. Unloading was even easier Truck drove like a car and handled easily in tight streets of subdivision.

Rating:

5.0

Excellent customer service, very pleased. Thank you for being so helpful

Rating:

3.0

due to trying to over charging me a two day rental van.t

Rating:

5.0

Customer service was great.

Rating:

5.0

Best driving vehicle ever.

Rating:

5.0

I love this location ...they are so helpful and they are willing to go the extra mile to make sure u have all that you need to make the move easy thank you AGAIN!!!!

Rating:

5.0

Customer service was great!

Rating:

5.0

The lady working the front desk was a sweetheart.

Rating:

4.0

I was not satisfied with the uhaul I was given, especially, in regards to renting a uhaul to drive 1,400 miles away. The windshield wipers were not working efficiently, and this didn't help having to drive through rain and snow. Also, the uhaul had a leak at the top of the roof causing my mattresses to get wet and my belongings. We did not realize that it had a leak until 3 days later when we were moving our items into a storage.

Rating:

5.0

The truck was great and i will be coming back if I ever nesd to move any time.also great service

Rating:

1.0

Management is very rude and not willing to solve a problem like a manager should.I never felt lower than dirt until i met the female manager here.I have mental issues and she made me feel so bad that day i tried 2 commit suicide..i hope shes happy with her customer service you never know what someone is going through.

Rating:

5.0

The level of customer service I received was excellent. Debbie is the best, Charles was great too.

Rating:

5.0

Great people

Rating:

5.0

Debbie H is awesome and so is Charles. Keep them at your facility and that facility will be rated number one because they give excellent customer service. I was a customer for almost 4 years.

Rating:

5.0

I will definitely be back the gentlemen by the name of charlie was awesome treated us well and great customer service skills i highly recommend this location

Rating:

5.0

The best customer service out of any uhaul branch i have done business with in 7yrs

Rating:

5.0

Great place to rent from, Very friendly & helpful staff, would definitely rent from again & recommend !

Rating:

5.0

Had to pay $40 to be able to get to equipment, perhaps a pick-up or drop off service similar to Enterprise rent a car would be nice. Staff was great!

Rating:

5.0

The following comments have nothing to do with either the pick up or drop off location. Those locations were both excellent. This has to do with the rude way I was treated when I contacted Customer Service. Initially my confirmation email indicated a 10 ft truck - which is what I ordered. We changed the drop off location to make it more convenient and that somehow changed it to a 15 ft truck. Given the fact that I was taking this truck 1,300 miles, that would make the gas differential $168.00 -- when I called to discuss this with the rude customer service girl, she kept trying to interrupt me while I was trying to explain that 15 ft truck is way too much room - also the gas differential would be more than the $50 credit she was offering....she screamed "Oh My God" and hung up on me. This move was not just a run of the mill move for me. I was moving my Mother's belongings from Nevada to Nebraska and my mother had just passed away the week before. I was too emotional to deal with a rude customer service girl, so I let my son handle the rest of the phone calling to straighten this out. I got my 10ft truck however had to drive an additional 15 miles out of my way to North Las Vegas. The 2nd issue I would like to consider is that I was not given a credit back for returning the vehicle early. It was not due back until Monday 8-10-15 and I returned it on Saturday 8-8-15. Thank-you for your consideration in both of these matters. Looking forward to your response. --Denise Terwilleger

Rating:

1.0

When I called to make the resavation I had to repeat myself so many times! it seemed that the employee didn't understand me. The next day I go in for pick up, she didn't even get my name correct. My whole info was wrong, Debbie seemed very careless, first of all The gas on the truck didn't match the paperwork! She didn't even walk me threw the truck she really just and hand me the keys and walked away. Thank goodness I took pictures. Still had to pay mony that I didnt suppose to. I had an awful experice. please people don't go to this location !!

Rating:

4.0

.89 a mile is just a little much. I have come across better rates, overall customer service was great.

Rating:

4.0

Need a larger office area for people waiting to rent. There were 2 groups of people at the same time and no place for everyone to sit so they were crowded up against the wall.

Rating:

5.0

My experience was excellent ! Very happy with customer service , all the employees at that location always very friendly and professional , I storage at that place for over 3 year .definitely I will recommend to friends and family ..

Rating:

3.0

Lady working totally screwed up the reservation and deposit transaction and was repeating things over and over as well as wandering off into another conversation on different subjects. Being 62 myself, I was worried she might be in early dementia. But all in all we finally figured out what I owed and got it all paid when we returned the truck.

Rating:

5.0

No problem with the rental, but i'm very upset that I got calls solicting mover helpers "for my future move". I clearly denied wanting to hire helpers when I made my online teservation and Uhaul should not have given my number out to soliciters.

Rating:

5.0

U haul should be able to return them at any uhaul location.

Rating:

5.0

Nice people, they really take care the customer and treat us good.

Rating:

5.0

Charles is the bomb he got me in and out

Rating:

4.0

I would used this location again customer service was very up to par thanks

Rating:

5.0

The general manager was friendly and very helpful. Very great price. I will come back to get a truck if i ever need it again. Thank you.

Rating:

5.0

The owner/manager went above and beyond. She stayed late to make sure all the paperwork was correct, even though the trailer numbers were written incorrectly. Great manager and store location.

Rating:

5.0

Great service a+++*

Rating:

4.0

Staff was friendly and very helpful. What an outstanding job!

Rating:

5.0

Love these ladies!

Rating:

5.0

They are very nice ..? them all

Rating:

5.0

Thank you for all your help while moving in. Outstanding customer service!

Rating:

5.0

Customer service was excellent!!

Rating:

4.0

A little short on knowledgable staff, but it all worked out. Unfortunately another customer came in and had a long wait.

Rating:

5.0

Very nice employees. Helpfull and informative.

Rating:

5.0

Always available to assist me whenever necessary. I cannot think of any way to improve their services at this time.

Rating:

5.0

Everything was just great, the uhaul representive explain everything to me and I was on my way.The vehicle was clean no dents and dependable. Thank you U haul, Clinton Wetherby.

Rating:

5.0

Don't change a thing! Perfect already!

Rating:

5.0

i had a wonderful experience nothing to complain about.