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Douglas JCustomer Reviews for U-Haul Moving & Storage at N Royalton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just really nice friendly efficient service - thanks so much for the help !
ERIC PThe service at North Royalton has always been excellent everyone there makes it very easy and they’re very pleasant That’s why we keep coming back.
Ricky SThis location also would not help me take care of changing my payment method. The payment was made without my knowledge. I told them that u was making a payment with a different card. And they made multiple charges to my account. This needs addressed immediately
Jeff HHolly and crew were fantastic! I had a wonderful experience with my cargo van rental and upon return I had to wait 40 plus minutes for my Uber ride to pick me up and they were very accommodating. This location and their manager is the right fit! Thanks again U-Haul North Royalton.
Vanessa BAwesome customer service. Extremely helpful throughout the whole process!!!!
Denice TExcellent staff and support.
James K | Overall Experiencethe truck i was given had a lot of damage to it which caused leaking in the truck and caused some of my personal item to get wet and damaged
Anita DThe attendants went above and beyond to help us measure the trailer and help us plan our rental.
Lloyd WAlways friendly and helpful crew here
Zach M | First ImpressionsDrop off was quick and easy.
DINA CGreat staff
Robert MSimple to reserve, fast pick up, fair rate, great customer service!
Gary SThings were good, great staff
todd sAwesome. Truck and trailer were much more clean and nicer than I expected
chong yExtremely professional and friendly people -- really nice to work with.
Vicki RBest location for rentals in the area! Well run store
MICHAEL PThe lady who runs the place is the best .Always friendly and Happy
David SQuickly helped me check out, confirmed equipment status and attached trailer, received and disconnected upon return, made the whole process excellent. Thank you!
David RFriendly & great service!
Larry CI have used four U-Haul locations in the Cleveland and this is my third time using the North Royalton location. The North Royalton location is the most efficient, friendly, and professional U-Haul I have visited. Keep up the good work.
Tim GThank You once again!
PAUL B | First ImpressionsEverything went very well. Thank you for a great rental experience. I will likely rent again very soon. I had no idea how easy and convenient it was. Thanks!
Robert GFast and friendly service here Place was spotless and people were great! Sheila M
Sheila MThe gentleman that serviced me was very professional and did a great job helping me out. Thanks!
FRANK CHello U Haul, I am so grateful for Holly and her team. They always provide the best service at North Royalton, U Haul and Storage! Thanks, E
Eileen WThey made the process very easy. Would highly recommend.
Barb GExcellent service they’re always very polite and have a good attitude
Ricky SI was totally pleased with my service, friendly staff. Everything was explained it went very well thank you.
Rebecca GThe girl at the counter was super sweet. Also when I returned the truck the young man was very nice as well.
Rocky PSimply awesome!
Jeff RStarted with 1/4 tank. Need to start with 1/2 minimum. U haul needs to fill tank prior to rental.
Daniel KGreat Friendly service!
Roger BReasonable, fast, efficient & friendly.
Alan LThe 15 ft long indoor is actually 14 ft 3 inches after the door is rolled down .good thing my car is 14 ft long. It just fits! Staff was exceptionally pleasant and helpful.
Daniel W | First ImpressionsThe staff was very friendly, efficient and professional.
James MExcellent customer service. In and out in minutes.
Lisa NNo improvement needed.
Edward MOur experience was less than anticipated. U-haul representative could not process our reservation without assistance and took over 25 minutes to secure our vehicle. Upon return we filled the truck at a location 5.8 miles from U-Haul but got a $9 charge for not filling tank. Would recommend other truck services in the future
David qThe only issue we encountered was the 9' trailer lights did not work. The brakes & turn signal lights worked but the parking lights didn't so if someone was behind us at night they wouldn't of seen the trailer unless we hit the brakes. Very dangerous. The kid also never said "Thank you", but he was knowledgeable about the process & paperwork which went smoothly.
KATINA PThere were quite a few customers waiting and the computer system was giving them issues. They handled it well and it was out of their control but it was a longer wait for everyone for this reason.
Tracy EThe manager Holly and her staff took very good care of me. They were courteous and helpful with all of my moving and storage needs. My storage unit was clean and the door was new as well. I would recommend to a friend 100/10 times. Thanks Holly and co!
PATRICK B | First ImpressionsMentioned to the staff multiple times that I was returning to a different location, also stated that’s what I ordered online - they submitted it to the same location 40 miles away from where I was going. Additionally, there was a very bad accident near this location that delayed the return an hour and a half, which then no one was at the location. I then had to drop it at the after hours drop even though I called to let them know I would arrive 10 minutes after they close and there was not any assistance. Then they mentioned I could call their corporate customer service with the issue… if this is a large company, should run like a large company that cares at all.
Charlotte GThe employees made it a very easy and smooth process. They were polite and knowledgeable.
Timothy AEverything is fine, except I find less parking space for customers or may be it looks due to snow. Other than that Everything good
Deepak SShout out to Connor! Thank you!
laura bI have rented multiple times from this location and this is the first bad experience I had. I rented a 6x12 trailer and the door would only open about 3/4 of the way. We had to duck down loading it in and out and at the end we had a very hard time getting a kind mattress in because the door would open all the way for clearance of the mattress. Legitimately uhaul slogan is moving made easy and this was made my love 10xs harder.
Toufik MFast, easy, and very pleasant experience both receiving truck and dropping off. Customer service was A+
Patrick BEmployees are very friendly and helpful u need more parking though up front taketh grass out add parking lol
MICHAEL V | Overall ExperienceKeep up the great customer service!
Ken SGM Holly and AM Conner work well with their staff to make storage and moving as easy to can be!
Eileen W | Overall ExperienceThe staff was extremely helpful, friendly and efficient.
Arthur BI REALLY liked that I did not have to hitch up the trailer myself and unhitch it myself. This team is professional and fast.
James JEasy process the staff took the time to thoroughly explain the process.
alan c | Overall ExperienceGreat team always reliable
alan cService was great. Pick up and return were fast and efficient. My only recommendation would be to have better parking in the front. I have a large truck and it’s difficult to navigate at times.
William FThis U-haul location was very organized and efficiently run. Reserving the van was very easy. I felt confident that the equipment I needed would be available and it was. Check in and check out were handled by two different individuals and the processes went without a hitch. I will definitely use this location for all my renting and storage needs in the future.
Tim PManager at this location did an awesome job. Even though she was busy she was above expectations and made sure was very detailed and clear on instruction's. Outstanding service should be recognized since we don’t see that as much anymore. I believe her name is Holly however I may be wrong..
Raymond CGreat customer service
DAVID K | First ImpressionsMy wife and I are very very happy that truck rental and storage are at the same location. Your staff are truly amazing, knowledgeable, professional. Especially Connor. We will definitely use and recommend this location again. Thank you.
michael l | Overall ExperienceHolly is awesome!
JORDAN J | Overall ExperienceVery positive experience
Mike M | Overall ExperienceFacility was very dirty so much look like never Ben clean ever befor I wait for almost an hour for someone to clean it no one did I had to clean it my self
david a | First ImpressionsCody was really helpful and answered all my questions
Jackie L | First ImpressionsAnything cloth which was Family Inheritance was Ruined by the mouse pee and poop . Never had a storage company out of 4 I used that didn’t have mouse control. Couldn’t get in our 2 while try to move out bcuz 2 didn’t people blocked our unit bcuz of 2 different people moving in . I warned them that is no mouse control or the box never got cleaned out in unit . We never paid as much for a unit with No Electricity. Couldn’t go in it in the evenings bcuz it was to dark . We left bcuz the price going up for matience that should’ve been done at No Cost to people and uncontrolled mouse problems and so much of our stuff being ruined how do you replace memories ? No I will not Refer Anyone , I feel we deserve money back for the horrible experience.
Cindy K | Overall ExperienceI would have rated this a 5/5, however I discovered (on the very day I was clearing out my unit after 3 1/2 years) that U-haul has an option for veterans to rent without paying tax. So I discovered that I had been paying taxes from January of 2021 until July of 2023! That is a great deal of money. Very disappointed!
James G | Overall Experiencewould have stayed longer, but too far from home.
Susan O | Overall ExperienceThe team at U-Haul on York Road in North Royalton is exceptional. I have spoken to the manager there a couple of times with questions I had. She is very knowledgeable and very helpful. I still have one unit there that I intend to keep I moved out of one unit, because I no longer needed it.
Linda R | Overall ExperienceI wish the storage unit had a light. It becomes dark early in days of fall and winter time, and practically nothing can be done afterwards. I also rented a truck from you for 6 hours at my moving out day. The truck was very insecure and hard to control the steering wheel when moving. It was very shaky and front wheels were non aligned. It could easily cause a crash if you don't have lots of experience with truck driving
danial s | Overall ExperienceIt's the best from the staff to the location everything. Never had an issue in the few years I was there, by far my favorite location. Super clean as well.
Gilda C | Overall ExperienceWill use again
Jordan G | First ImpressionsToo expensive, competition in the area is less
david f | Overall ExperienceI believe that the trucks that are for rent need Not to be parked around the storage units by the office because with a big truck it is very difficult to maneuver around to get it out.
DAVID L | Overall ExperienceNo outdoor storage anymore
curt c | Overall ExperienceI stored my boat there for a year I also payed by the year that being said my renewal date was February 22,2023 so I went and paid for the full year in March of 2023 I get a notice from u- haul that they are discontinuing storage at the north Royalton store . Im thinking that they knew this at the being of January 2023 but still let not only me pay for the full year in advance but I’m sure other people have done the same thing as I did . What a disservice u haul did to us people that pay a year in advance that in my opinion was bad business to take some money in advance then send out a notice for all of us people that stored boats, trailers , cars etc to move out by April 30 , 2023. Bad business practices for such a big company , I would not recommend using I- haul again for these purposes Shane on u- haul for not letting us know before we payed in advance . B. Blystone
Bob B | Overall ExperienceStaff was immensely helpful, polite & professional. Would recommend this Uhaul storage & rental facility to anyone. What a pleasant experience over the years. Thank you.
shonika n | Overall ExperienceThey were totally awesome and amazing and I will definitely recommend you all storage who all the friends and family a gentleman at the front desk was so good he was such a gentleman to me.
Davonna F | First ImpressionsI only moved out because I needed a larger commercial space with utilities.
tim f | Overall ExperienceVery convenient, reasonably priced, great customer service. Thank you for being there when I needed you!
Ann H | Overall ExperienceOne small issue, but was fix and they went above what they had to.
Kyle D | First ImpressionsMice we’re inside the unit and inside the boxes. Mouse poop was all over everything I had in there
donna d | Overall ExperienceVery nice people, always friendly and helpful, clean and easy access, but best of everything, better price I found around👍God bless you guys🙏🤝
RAFAEL C | Overall ExperienceStaff went above and beyond, love this place.
Cynthia P | First ImpressionsWhen I had an issue with a lot they where then willing to accommodate me and moved me to a different spot
Wayne L | Overall ExperienceThe only thing wrong was the latch on the unit. It did not slide well, was bent. I had to have my movers help me as I have too much arthritis in my hands. Also, it does not go up well. I was spoiled with my other location. It was indoors and climate controlled. The doors moved easy. My concern going forward is how well it keeps rain and snow off the contents as it is outside.
Carol S | First ImpressionsThe staff were amazing. If it wasn't for the prices I definitely would've stayed longer.
Mina E | Overall ExperienceAnnelis was so helpful . We were able to take advantage of a military discount. I would use this location again
linda p | Overall ExperienceAnnelis was phenomenal! We had a slight problem because our bus was a little too big for our spot, so she offered us a bigger one with no problem ! So sweet. The facility was really easy to get in and out of (:
Khylee K | Overall ExperienceAlways helpful and friendly.
RONALD J | First ImpressionsWe rented a truck and storage unit from your storage place. We only went 7 miles there and back and it cost us $30 in gas!!! I know gas prices are high but $30 to go 7 miles is taking advantage of us!!
Diane O | First ImpressionsStaff seems depressed and doesn’t want to work. Never saw a smile or friendly greeting. Front entrance and parking is ridiculous. Security gate often left open so anyone can enter.
Walter M | Overall ExperienceI never used the storage unit because it was damaged and locked up but was still rented to me
Jared H | Overall ExperienceVery greatful for this company in my time of need. Everyone was so friendly and helpful.
elizabeth m | Overall ExperienceVery helpful
Michael S | Online Move InThe movers we used threw the booking we're absolutely amazing!
Jennifer T | First ImpressionsVery nice staff! Curteous and friendly. Attending to my needs.
Mike S | First Impressionsit was all good - from the first call / reservation. customer service was great and the manager at the storage facility was accessible and would make sure everything was just rite. all the employees we great and helpful.
Jerry C | Overall ExperienceWe had a huge problem with stink bugs when we told the staff they were like okay whatever
Christopher R | Overall ExperienceGreat people. Very helpful. Had a sense of urgency to provide fast, efficient customer service. Clean and well maintained facility. Limited parking.
Walter M | First ImpressionsStaff are much more efficient and professional than the awful location on Brookpark Rd in Parma Ohio
CHRISTINE M | Overall ExperienceThe staff is phenomenal! Very helpful and polite. But the storage units that I had were falling apart. I used this facility some years ago and it was very clean and dry. That’s what made me come back, but this last time was definitely different. The ceilings in the units are peeling and leaking, my things were damp and pieces were all over. I rate the staff 5 stars Excellent but the units would have to be 2 stars right now.
Bridget W | Overall ExperienceUsed this facility since 2006 Never had an issue. Great staff
ROBERT A | Overall ExperienceI believe we worked with the manager. She was very very kind and friendly. Went out of her way to help is find a unit we needed, beyond average help. Thank you for being a customer-service friendly business still in this world where everyone else is seemingly crabby.
Crystal Q | First ImpressionsYour on site staff - the 2 gentleman 9/10 Friday afternoon were very accommodating and were available to assist my entire experience.
Jerry C | First ImpressionsI absolutely loved the staff! Super easy to work with and they helped out a good amount!!!
Khylee K | First Impressionsa little too expensive for the month. Also when I called they didn't told me anything about the month free if I would have rented a certain truck. Once I got to the facility they let me know I could have save x amount of money if I would have done this.... I believe is mess up to tell your customer oh by the way you could have safe if you would have done this... after the fact I already rented and did and spend money. Thanks for making me look stupid.
Mairabelle N | First ImpressionsStaff at this location are kind and very helpful.
David S | First ImpressionsStaff was friendly and super helpful. My short term storage needed turned into almost 6 years. I was very happy with the service provided.
Melissa d | Overall ExperienceI have had units on and off here over last 20 years—always clean, staff friendly and helpful.
kyle c | Overall ExperienceExcellent service when required
Wayne L | First ImpressionsThe staff at the Parma Brookpark Rd location were not trained well. Could not answer questions. I explained that I needed a truck to accommodate my Treadmill. I now have a truck without ramps. I cannot unload my treadmill. Please contact me ASAP. Christine Morlan 216-551-1930
CHRISTINE M | First ImpressionsStorage mgr very helpful and efficent.
rudolf l | First ImpressionsThe North Royalton, OH location is well managed and very helpful. The manager their runs a very good business.
Sonya R | First ImpressionsEverybody’s been so great and Nelly is excellent
Angel S | First ImpressionsThe parking lot and storage unit roads were a little tight for maneuvering a large truck. Otherwise a great experience!
dana d | First ImpressionsGetting in and out was very easy. Signing up for the unit and closing the unit were both very easy and efficient. When we first started we got a reminder that the bill was due by phone. That truly helped a lot and it was suggested that we have automatic billing which we did. Very satisfied with the complete encounter with your company.
ROBERT K | Overall ExperienceThe storage unit was cleaned out and the facility was well maintained. The people at the customer service desk unfortunately didn’t seem very educated on the process of checking in. I had a reservation to get one month free with my one way truck rental and the agent tried to charge me for it at first. Then I was told there was going to be a lock in my unit but there wasn’t so I had to walk back to the office to purchase one. Overall I had a good experience I just wish the front desk office worker was a little more educated and friendly.
Katelyn P | First ImpressionsA principio hubo una confusion con el almacen, pero los michachos fueron y nos ayudaron.
Michelle R | First ImpressionsCalled up and everything was set up for me. Great service from all the staff
JOHN H | First ImpressionsI used the North Royalton U-haul for about 8 years or so. The team there was always unfailingly helpful. I have nothing but good things to say about the NR location and people.
JILL J | Overall ExperienceThe staff is amazing and extremely friendly and accommodating.
diane t | First ImpressionsThe manager at this location is extremely helpful and friendly
ROBERT W | First ImpressionsEveryone there was always very helpful when ever I needed them.
Jacqueline K | Overall ExperienceWas here from 2005 to 2020,was safe and secure.
BRUCE W | First ImpressionsEverything was great except I have found so many stink bugs in my belongings. I know these bugs are harmless and the were all dead. I also realize the time frame in which I used the storage facility these bugs are common.. maybe treating the storage units would help. Or it just maybe the surrounding area, I’m not sure. I would not use this location again but will always be a faithful U-Haul customer.
Amanda M | Overall ExperiencePatrick and Nelly are always super helpful.
Frank D | Overall ExperienceAs listed above our move in date was not oct 16 but rather December 9. Otherwise a very pleasant and efficient experience! Thank you....
lynn t | First ImpressionsGood move-in experience
Patrick O | First ImpressionsAnnelis and Chris were God send angels in my stressful moving experience, they definitely made my life much better throughout.. thanks a million
Yousef A | Overall ExperienceMy U-Haul storage facility in North Royalton, Ohio was exceptional! The staff, especially the manager Nely were always very pleasant, helpful but most of all respectful! Jeffrey Bulsa
Jeffrey B | Overall ExperienceGreat place
kanwarjit m | Overall ExperienceI can’t highly enough recommend this location, It was my first time here in North Royalton office. Annelis was beyond great, ... very kind, professional and efficient with a wonderful smile. Chris checked me in the next day I checked in like a breeze... Thanks a million U-haul for hiring such wonderful staff to care about your clients... definitely I will be one for life.
Yousef A | First ImpressionsEvery staff member was extremely informative and courteous. I would highly recommend this facility for storage and truck rental.
kathleen M | Overall ExperienceGood people at n royalton uhaul!
Keith T | Overall ExperienceMade my move easy. Truck rental and storage in one stop. Would recommend even though slightly higher in storage unit price, the convenience was worth it.
mark b | First ImpressionsSuch a professional and courteous staff! Especially the manager Nely! She goes out of her way to make sure customers are taken care of. Definitely the nicest uhaul facility I've ever been to! I highly recommend it!
STACIE B | Overall ExperienceThe GM was very friendly and helpful. She was willing to help out in anyway possible. Would recommend to any friends or family. Thank you!
KEVIN W | First Impressionsthe man that signed us up was very knowledgeable and pleasant throughout the process!
joseph L | First ImpressionsThe management does an excellent job in customer service.
Sonya R | Overall ExperienceThe staff was excellent.
hank s | Overall ExperienceShould be pro rated if you get out of storage unit sooner!
Lisa N | Overall ExperienceI called because my poison trap was empty. I was given the run around and never heard back. When I went to move my belongings out I found my couches were chewed up and had mouse droppings so I had to buy new furniture
JESSICA K | Overall ExperienceThis temporary solution turned into 2 years. When the lock was broken and removed (it had rusted) the staff replaced it and sent me the keys to the replacement by mail. I truly appreciate the care that was taken with our items. Many were family memories that have now been distributed to the family Thank you!
Brenda G | Overall ExperienceI've been a regular customer here for six times at this same store and I'm never, ever disappointed with the expertise and attentiveness I've come to expect from your representative here. I've made two days for moving and am using U Haul in the next few days again. I also have a storage unit presently. Ms. Nellie Bokman has run the most efficient business as I've ever been associated with. Ms. Bokman and her association with the U Haul standards should be noted and recognized as one of your successful employees and people as her are very hard to find. Thanks Nellie and once again for your service especially during these trying times we are experiencing.
Dan L | First ImpressionsWe rented a storage unit I could not get the unit closed Sam came out in the rain and went out of his way to make sure that the unit was closed and locked he was very helpful
hank s | First ImpressionsAlways an amazing experience at this location nely is the best
Gilda C | First ImpressionsNellie is awesome!
zenon l | Overall ExperienceTotally was happy with everything we will recommend and use uhaul again Thanks Mike
mike w | Overall ExperienceFriendly staff, quick and priced correctly,, thank you
John R | First ImpressionsGreat place , the manager is a amazing and very knowledgeable I would recommend renting or storing from this location.
James W | Overall ExperienceEveryone at facility very helpful. Highly recommend
Shannon K | Overall ExperienceVery professional and well kept place
Carlos C | Overall ExperienceOutstanding customer service, appreciated being shown all applicable units and the detailed explanation of billing costs. I also came back to purchase packing materials and the staff was great.
RICK O | First ImpressionsCode on card not working
dave d | First ImpressionsGear experience!! Thank you and keep up the good work!
Robin L | Overall ExperienceThe rep was very helpful and showed me the unit I would be renting and explained all rules to me.
gwen b | First ImpressionsBest U-Haul facility Period
wayne C | Overall ExperienceThe big problem that I had was that I needed a larger spot to park my camper and there was no list kept for customers that wanted to upgrade their spot. Why should I have to keep checking in with you.
Ronald T | Overall ExperienceVery polite and helpful staff. Thanks
Kathy C | Overall ExperienceGreat customer service
Victoria R | Overall ExperienceVery professional. The lady went over all the details. Very easy to do business with
samuel t | First Impressionsthese guys and gals are fast and friendly. They take care of all my needs with out missing a beat.
wayne C | First ImpressionsGreat haul staff I love them
wayne C | Overall ExperienceRepresentative was incredibly nice and got me exactly what I needed. Will definitely use U Haul again and highly recommend.
Stephanie S | First Impressions...
Kimberley K | Overall ExperienceGreat service and location
Tom l | First ImpressionsI've been using U-Haul for storage and trucks for decades and have never had a bad experience with them.
Martin C | Overall ExperienceEverything was fine. My only negative comment was that there is no parking lot to park your car when you first enter the uhaul storage area.
wayne b | Overall ExperienceWas conveneient and never had a problem!
Ryan M | Overall ExperienceExactly what I need
WIlliam B | First ImpressionsNeli was excellent
danny h | First Impressionswent to access my storage area after hours and there was a U-Haul truck parked in front and I could not gain access to my garage.
Kip K | Overall ExperienceWe had a very positive experience with the facility.
Heather D | Overall ExperienceThey were all very helpful, particularly the manager, she was very nice
Mark A | Overall ExperienceExcellent service
cynthia d | First ImpressionsGreat service
Summer H | First ImpressionsN/A.
antonio n | Overall ExperienceThomas was a great help
Mike P | First ImpressionsEveryone is very nice and the manager is very helpful when issues arise
Jacqueline K | First ImpressionsWell done!
JOYCE B | Overall ExperienceFriendly and very easy to pick the truck up and go
Dawn K | ReservationVery pleased, thank you.
vincent p | Overall ExperienceIt was great experience
hisham s | Overall ExperienceAside from having a small issue with someone parked in front of our unit, everything else was great.
matthew s | Overall ExperienceThank you for a great experience
Mike M | Overall ExperienceMy experience at U-Haul was absolutely perfect. The storage unit was clean and secure and of course, the staff was extremely helpful. I would surely rent again and recommend it to family and friends.
Joseph P | Overall ExperienceVery knowledgeable.
ELISSA C | ReservationThe staff was very helpful and friendly from the telephone workers to the gentleman at Mike's for the truck pickup. Thanks again
Audrey M | ReservationMold on our furniture
sheila m | Overall ExperienceHad both trailer & storage unit... Great experience all around!
dayna a | Overall ExperienceEntire staff was helpful and friendly. Will definitely use this facility in the future, if storage is needed.
christine e | Overall ExperienceGreat Place
amato j | Overall Experiencetypical storage facility. Held my stuff for two weeks. Staff was friendly. Can't ask for much more, it served its purpose well.
andrew c | Overall ExperienceNelly is so nice and professional. I appreciate all her help through our process! -Laura
Laura B | Overall ExperienceThank you
nancy z | Overall Experiencegreat
GERALD A | Overall ExperienceThank you for your assistance these past couple of years.
DARYL W | Overall ExperienceNelly is a great manager to have on the U- Haul team. All employees were very friendly and helpful. I book all my moving and storage need’s with the North Royalton store becaus they have been great at
Gary G | Overall Experience