Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendants went above and beyond to help us measure the trailer and help us plan our rental.
Lloyd Wakefield
Rating:
5.0
Always friendly and helpful crew here
Zach Milam
|
First Impressions
Rating:
5.0
Drop off was quick and easy.
DINA CHATELAIN
Rating:
5.0
Great staff
Robert Marko
Rating:
5.0
Customer did not leave a comment.
Christopher Tieland
Rating:
5.0
Simple to reserve, fast pick up, fair rate, great customer service!
Gary Szechy
Rating:
5.0
Customer did not leave a comment.
Terry Tabler
Rating:
5.0
Customer did not leave a comment.
Matthew Shirak
Rating:
5.0
Things were good, great staff
todd senauskas
Rating:
5.0
Awesome. Truck and trailer were much more clean and nicer than I expected
chong yun
Rating:
5.0
Extremely professional and friendly people -- really nice to work with.
Vicki Ries
Rating:
5.0
Customer did not leave a comment.
Gregory DEMBOWSKI
Rating:
5.0
Best location for rentals in the area! Well run store
MICHAEL PECORARO
Rating:
5.0
The lady who runs the place is the best .Always friendly and Happy
David Simerka
Rating:
5.0
Quickly helped me check out, confirmed equipment status and attached trailer, received and disconnected upon return, made the whole process excellent. Thank you!
David Reed
Rating:
5.0
Friendly & great service!
Larry Cooper
Rating:
5.0
I have used four U-Haul locations in the Cleveland and this is my third time using the North Royalton location. The North Royalton location is the most efficient, friendly, and professional U-Haul I have visited. Keep up the good work.
Tim Gaydos
Rating:
5.0
Thank You once again!
PAUL BROSCHK
|
First Impressions
Rating:
5.0
Everything went very well. Thank you for a great rental experience. I will likely rent again very soon. I had no idea how easy and convenient it was.
Thanks!
Robert Gelske
Rating:
5.0
Fast and friendly service here Place was spotless and people were great!
Sheila M
Sheila McNamara
Rating:
5.0
The gentleman that serviced me was very professional and did a great job helping me out. Thanks!
FRANK CARABALLO
Rating:
5.0
Hello U Haul, I am so grateful for Holly and her team. They always provide the best service at North Royalton, U Haul and Storage! Thanks, E
Eileen Whitacre
Rating:
5.0
They made the process very easy. Would highly recommend.
Barb Grabovac
Rating:
5.0
Customer did not leave a comment.
Christopher Tieland
Rating:
5.0
Excellent service they’re always very polite and have a good attitude
Ricky Stano
Rating:
5.0
I was totally pleased with my service, friendly staff. Everything was explained it went very well thank you.
Rebecca Guthrie
Rating:
5.0
Customer did not leave a comment.
SISTO HAXTON
Rating:
5.0
The girl at the counter was super sweet. Also when I returned the truck the young man was very nice as well.
Rocky Posey
Rating:
5.0
Customer did not leave a comment.
JOHN WALLACE
Rating:
5.0
Customer did not leave a comment.
Alexis Vicente
Rating:
5.0
Customer did not leave a comment.
Andrew Kukla
Rating:
4.0
Customer did not leave a comment.
tony reddish
Rating:
5.0
Simply awesome!
Jeff Raimer
Rating:
5.0
Customer did not leave a comment.
Gregory Horvath
Rating:
5.0
Customer did not leave a comment.
Don Cottrell
Rating:
5.0
Customer did not leave a comment.
George Burd
Rating:
5.0
Customer did not leave a comment.
Juan De La Cruz
Rating:
5.0
Customer did not leave a comment.
JAMES CLIFT
Rating:
4.0
Started with 1/4 tank. Need to start with 1/2 minimum. U haul needs to fill tank prior to rental.
Daniel Kyle
Rating:
5.0
Great Friendly service!
Roger Bundy
Rating:
5.0
Reasonable, fast, efficient & friendly.
Alan Luketic
Rating:
5.0
The 15 ft long indoor is actually 14 ft 3 inches after the door is rolled down .good thing my car is 14 ft long. It just fits! Staff was exceptionally pleasant and helpful.
Daniel Wulff
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER JABLONSKY
Rating:
5.0
Customer did not leave a comment.
Brian Bigley
Rating:
5.0
The staff was very friendly, efficient and professional.
James Moyer
Rating:
5.0
Customer did not leave a comment.
maryam drosos
|
First Impressions
Rating:
5.0
Excellent customer service. In and out in minutes.
Lisa Neer
Rating:
5.0
Customer did not leave a comment.
Amy Sickle
Rating:
5.0
No improvement needed.
Edward M Marotta
Rating:
2.0
Our experience was less than anticipated. U-haul representative could not process our reservation without assistance and took over 25 minutes to secure our vehicle. Upon return we filled the truck at a location 5.8 miles from U-Haul but got a $9 charge for not filling tank. Would recommend other truck services in the future
David quolke
Rating:
5.0
The only issue we encountered was the 9' trailer lights did not work. The brakes & turn signal lights worked but the parking lights didn't so if someone was behind us at night they wouldn't of seen the trailer unless we hit the brakes. Very dangerous. The kid also never said "Thank you", but he was knowledgeable about the process & paperwork which went smoothly.
KATINA PATTERSON
Rating:
4.0
There were quite a few customers waiting and the computer system was giving them issues. They handled it well and it was out of their control but it was a longer wait for everyone for this reason.
Tracy Evans
Rating:
5.0
Customer did not leave a comment.
SAMUEL RYAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Calloway
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JAMES Kazee
Rating:
5.0
The manager Holly and her staff took very good care of me. They were courteous and helpful with all of my moving and storage needs. My storage unit was clean and the door was new as well. I would recommend to a friend 100/10 times. Thanks Holly and co!
PATRICK BARRETT
|
First Impressions
Rating:
2.0
Mentioned to the staff multiple times that I was returning to a different location, also stated that’s what I ordered online - they submitted it to the same location 40 miles away from where I was going.
Additionally, there was a very bad accident near this location that delayed the return an hour and a half, which then no one was at the location. I then had to drop it at the after hours drop even though I called to let them know I would arrive 10 minutes after they close and there was not any assistance. Then they mentioned I could call their corporate customer service with the issue… if this is a large company, should run like a large company that cares at all.
Charlotte Gouveia Neto
Rating:
5.0
The employees made it a very easy and smooth process. They were polite and knowledgeable.
Timothy A Sowards
Rating:
5.0
Customer did not leave a comment.
dawn daiuto
Rating:
4.0
Everything is fine, except I find less parking space for customers or may be it looks due to snow. Other than that Everything good
Deepak Singh
Rating:
5.0
Shout out to Connor! Thank you!
laura banu
Rating:
5.0
Customer did not leave a comment.
Larry Cooper
Rating:
5.0
Customer did not leave a comment.
joseph wallace
|
Overall Experience
Rating:
3.0
I have rented multiple times from this location and this is the first bad experience I had. I rented a 6x12 trailer and the door would only open about 3/4 of the way. We had to duck down loading it in and out and at the end we had a very hard time getting a kind mattress in because the door would open all the way for clearance of the mattress. Legitimately uhaul slogan is moving made easy and this was made my love 10xs harder.
Toufik Madhun
Rating:
5.0
Customer did not leave a comment.
Greg Kane
Rating:
5.0
Customer did not leave a comment.
Yasmine Sadid
Rating:
5.0
Customer did not leave a comment.
Ricky Lear
Rating:
5.0
Fast, easy, and very pleasant experience both receiving truck and dropping off. Customer service was A+
Patrick Burke
Rating:
5.0
Customer did not leave a comment.
Mike Pinizzotto
Rating:
5.0
Customer did not leave a comment.
Jeffrey Kelling
Rating:
5.0
Employees are very friendly and helpful u need more parking though up front taketh grass out add parking lol
MICHAEL VALLIERE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodger Pelagalli
Rating:
5.0
Keep up the great customer service!
Ken Schmidt
Rating:
4.0
Customer did not leave a comment.
ed smith
Rating:
5.0
Customer did not leave a comment.
HERBERT V
Rating:
5.0
Customer did not leave a comment.
Andrew Boldy
Rating:
4.0
Customer did not leave a comment.
Deborah Przybysz
Rating:
5.0
GM Holly and AM Conner work well with their staff to make storage and moving as easy to can be!
Eileen Whitacre
|
Overall Experience
Rating:
5.0
The staff was extremely helpful, friendly and efficient.
Arthur Boehm
Rating:
4.0
Customer did not leave a comment.
Michael Pokrandt
Rating:
5.0
Customer did not leave a comment.
Jose Pitty
Rating:
5.0
I REALLY liked that I did not have to hitch up the trailer myself and unhitch it myself. This team is professional and fast.
James Jaskowiak
Rating:
5.0
Customer did not leave a comment.
New York south Property Management llc of Florida
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew Tomko
Rating:
5.0
Customer did not leave a comment.
gary vene
Rating:
5.0
Customer did not leave a comment.
Ken Seichko
Rating:
5.0
Customer did not leave a comment.
Peter Ortenzi
Rating:
5.0
Customer did not leave a comment.
Sandra Samay
Rating:
5.0
Easy process the staff took the time to thoroughly explain the process.
alan cross
|
Overall Experience
Rating:
5.0
Great team always reliable
alan cross
Rating:
5.0
Service was great. Pick up and return were fast and efficient. My only recommendation would be to have better parking in the front. I have a large truck and it’s difficult to navigate at times.
William Fowler
Rating:
5.0
This U-haul location was very organized and efficiently run. Reserving the van was very easy. I felt confident that the equipment I needed would be available and it was. Check in and check out were handled by two different individuals and the processes went without a hitch. I will definitely use this location for all my renting and storage needs in the future.
Tim POULTNEY
Rating:
5.0
Manager at this location did an awesome job. Even though she was busy she was above expectations and made sure was very detailed and clear on instruction's. Outstanding service should be recognized since we don’t see that as much anymore. I believe her name is Holly however I may be wrong..
Raymond Cardilino
Rating:
5.0
Customer did not leave a comment.
Michael McKim
Rating:
5.0
Customer did not leave a comment.
Joe Kutina
Rating:
5.0
Customer did not leave a comment.
Joshua Hanes
Rating:
5.0
Always great people at location. Super friendly and helpful.
Zach Milam
Rating:
5.0
Holly and her staff are exceptionally professional and as quick as their computers can operate! This is the best U Haul in the North East Ohio area!! Thanks for the great service!
Eileen Whitacre
Rating:
5.0
I love renting trailer at North Royalton
Stacey kostenko
Rating:
5.0
Customer did not leave a comment.
Douglas Torowski
Rating:
5.0
Customer did not leave a comment.
Renee Rak
Rating:
5.0
Customer did not leave a comment.
Gary Szuter
Rating:
4.0
Customer did not leave a comment.
Erik Sherman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean McClenaghan
Rating:
4.0
Check out process was super efficient.
Sara Kull
Rating:
4.0
Everything was great except I'd like to state a word of caution. When registering on-line to rent a 5x9 trailer, under the "Moving Resources" and under the "5' x 9' Utility Trailer With Ramp manual and specs" selection, it says that a 1 7/8" or a 2" ball is acceptable to pull the trailer. When I showed up to pick up the trailer with a 1 7/8" ball, the owner would only allow a 2". So if you have a question, I'd recommend calling the owner and see what they require even if the website says otherwise. Other than that the experience was great.
William Amacher
Rating:
5.0
Customer did not leave a comment.
Rick Bollinger
Rating:
5.0
Customer did not leave a comment.
Dana Jenkins
Rating:
4.0
Cost is an issue
JANE PARKS
Rating:
5.0
Customer did not leave a comment.
doug krumrei
Rating:
5.0
Keep up the good work. Probably could use more parking. Other than that keep up the good work
Dan kasaris
Rating:
5.0
Put a new battery or alternator in the truck. It broke down on me and I had to call roadside assistance. The staff at this location were amazing. They were fast, friendly and efficient. The break down cost me a lot of time and extra money though. The guys I was paying to unload the truck upon my return had to wait a long time for me. This was all on the clock and cost me money that wasn't necessary had the truck functioned as it should. In addition they all couldn't wait, making it much harder to complete the job of unloading the truck.
Sandra potts
Rating:
5.0
Customer did not leave a comment.
Joanne DeWitt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Najah Muhammad
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mike Simon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joan Tribout
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Rebecca Luc
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon Grobelny
|
Overall Experience
Rating:
5.0
Great customer service
DAVID KENNEDY
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
christopher castro
|
Overall Experience
Rating:
5.0
My wife and I are very very happy that truck rental and storage are at the same location. Your staff are truly amazing, knowledgeable, professional. Especially Connor. We will definitely use and recommend this location again. Thank you.
michael lavelle
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHAYNE VOLLMAN
|
First Impressions
Rating:
5.0
Holly is awesome!
JORDAN JACOBS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Hannafon
|
Overall Experience
Rating:
5.0
Very positive experience
Mike Manzo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael lavelle
|
First Impressions
Rating:
1.0
Facility was very dirty so much look like never Ben clean ever befor I wait for almost an hour for someone to clean it no one did I had to clean it my self
david ali
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TERRY KOVACS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micheal Mahon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
patricia feeney
|
First Impressions
Rating:
5.0
Cody was really helpful and answered all my questions
Jackie Laponza
|
First Impressions
Rating:
2.0
Anything cloth which was Family Inheritance was Ruined by the mouse pee and poop . Never had a storage company out of 4 I used that didn’t have mouse control. Couldn’t get in our 2 while try to move out bcuz 2 didn’t people blocked our unit bcuz of 2 different people moving in . I warned them that is no mouse control or the box never got cleaned out in unit . We never paid as much for a unit with No Electricity. Couldn’t go in it in the evenings bcuz it was to dark . We left bcuz the price going up for matience that should’ve been done at No Cost to people and uncontrolled mouse problems and so much of our stuff being ruined how do you replace memories ? No I will not Refer Anyone , I feel we deserve money back for the horrible experience.
Cindy Karin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pasquale Berzito
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NARAYAN KINHAL
|
Overall Experience
Rating:
1.0
I would have rated this a 5/5, however I discovered (on the very day I was clearing out my unit after 3 1/2 years) that U-haul has an option for veterans to rent without paying tax. So I discovered that I had been paying taxes from January of 2021 until July of 2023! That is a great deal of money. Very disappointed!
James Gerrick
|
Overall Experience
Rating:
5.0
would have stayed longer, but too far from home.
Susan Ogrocki
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kailee Cruz
|
Overall Experience
Rating:
5.0
The team at U-Haul on York Road in North Royalton is exceptional. I have spoken to the manager there a couple of times with questions I had. She is very knowledgeable and very helpful. I still have one unit there that I intend to keep I moved out of one unit, because I no longer needed it.
Linda Rider
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Soltis
|
First Impressions
Rating:
4.0
I wish the storage unit had a light. It becomes dark early in days of fall and winter time, and practically nothing can be done afterwards. I also rented a truck from you for 6 hours at my moving out day. The truck was very insecure and hard to control the steering wheel when moving. It was very shaky and front wheels were non aligned. It could easily cause a crash if you don't have lots of experience with truck driving
danial salehpoor
|
Overall Experience
Rating:
5.0
It's the best from the staff to the location everything. Never had an issue in the few years I was there, by far my favorite location. Super clean as well.
Gilda Cruz
|
Overall Experience
Rating:
5.0
Will use again
Jordan Green
|
First Impressions
Rating:
5.0
Too expensive, competition in the area is less
david fundzak
|
Overall Experience
Rating:
5.0
I believe that the trucks that are for rent need Not to be parked around the storage units by the office because with a big truck it is very difficult to maneuver around to get it out.
DAVID LEWIS
|
Overall Experience
Rating:
3.0
No outdoor storage anymore
curt chikik
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheryl Tufts
|
Overall Experience
Rating:
3.0
I stored my boat there for a year I also payed by the year that being said my renewal date was February 22,2023 so I went and paid for the full year in March of 2023 I get a notice from u- haul that they are discontinuing storage at the north Royalton store .
Im thinking that they knew this at the being of January 2023 but still let not only me pay for the full year in advance but I’m sure other people have done the same thing as I did . What a disservice u haul did to us people that pay a year in advance that in my opinion was bad business to take some money in advance then send out a notice for all of us people that stored boats, trailers , cars etc to move out by April 30 , 2023. Bad business practices for such a big company , I would not recommend using I- haul again for these purposes Shane on u- haul for not letting us know before we payed in advance .
B. Blystone
Bob Blystone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD MINICK
|
First Impressions
Rating:
5.0
Staff was immensely helpful, polite & professional. Would recommend this Uhaul storage & rental facility to anyone. What a pleasant experience over the years. Thank you.
shonika norris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
walter krusinnski
|
Overall Experience
Rating:
5.0
They were totally awesome and amazing and I will definitely recommend you all storage who all the friends and family a gentleman at the front desk was so good he was such a gentleman to me.
Davonna Finch
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
April Kovach
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Brhel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jean Nealon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Audrey Haygood
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mary Symes
|
Overall Experience
Rating:
5.0
I only moved out because I needed a larger commercial space with utilities.
tim finn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Obrien
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lillian Reese
|
Overall Experience
Rating:
5.0
Very convenient, reasonably priced, great customer service. Thank you for being there when I needed you!
Ann Howard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david turner
|
Online Move In
Rating:
4.0
One small issue, but was fix and they went above what they had to.
Kyle Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott Westfall
|
Overall Experience
Rating:
4.0
Mice we’re inside the unit and inside the boxes. Mouse poop was all over everything I had in there
donna defranko
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn Edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy Struck
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Anthony Messina
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ann Howard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Betty Mahoney
|
Overall Experience
Rating:
5.0
Very nice people, always friendly and helpful, clean and easy access, but best of everything, better price I found around👍God bless you guys🙏🤝
RAFAEL CONTRERAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike kriausky
|
Overall Experience
Rating:
5.0
Staff went above and beyond, love this place.
Cynthia Pagel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda Rider
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Janine Wochna
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike Patel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
georgia cameron
|
Overall Experience
Rating:
5.0
When I had an issue with a lot they where then willing to accommodate me and moved me to a different spot
Wayne Lloyd
|
Overall Experience
Rating:
5.0
The only thing wrong was the latch on the unit. It did not slide well, was bent. I had to have my movers help me as I have too much arthritis in my hands. Also, it does not go up well. I was spoiled with my other location. It was indoors and climate controlled. The doors moved easy. My concern going forward is how well it keeps rain and snow off the contents as it is outside.
Carol Schudel
|
First Impressions
Rating:
4.0
The staff were amazing. If it wasn't for the prices I definitely would've stayed longer.
Mina Eskander
|
Overall Experience
Rating:
5.0
Annelis was so helpful . We were able to take advantage of a military discount. I would use this location again
linda parrish
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kyle Regan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele Gagne
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONALD LUDROSKY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Myles Frederick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike turella
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Anderson
|
Overall Experience
Rating:
5.0
Annelis was phenomenal! We had a slight problem because our bus was a little too big for our spot, so she offered us a bigger one with no problem ! So sweet. The facility was really easy to get in and out of (:
Khylee Kridler
|
Overall Experience
Rating:
5.0
Always helpful and friendly.
RONALD JOSEPH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Douglas Porrini
|
First Impressions
Rating:
3.0
We rented a truck and storage unit from your storage place. We only went 7 miles there and back and it cost us $30 in gas!!! I know gas prices are high but $30 to go 7 miles is taking advantage of us!!
Diane Orlosky
|
First Impressions
Rating:
3.0
Staff seems depressed and doesn’t want to work. Never saw a smile or friendly greeting. Front entrance and parking is ridiculous. Security gate often left open so anyone can enter.
Walter Most
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy Smith
|
Overall Experience
Rating:
2.0
I never used the storage unit because it was damaged and locked up but was still rented to me
Jared Hinton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Colin McCombs
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
GREG BURANT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVINSEAN SMITH
|
First Impressions
Rating:
5.0
Very greatful for this company in my time of need. Everyone was so friendly and helpful.
elizabeth morgan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Patricia Williams
|
Overall Experience
Rating:
5.0
Very helpful
Michael Steen
|
Online Move In
Rating:
5.0
The movers we used threw the booking we're absolutely amazing!
Jennifer Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sonya Rarey
|
Overall Experience
Rating:
5.0
Very nice staff! Curteous and friendly. Attending to my needs.
Mike Simon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elijah lenear
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CEDRIC GUY
|
Overall Experience
Rating:
5.0
it was all good - from the first call / reservation. customer service was great and the manager at the storage facility was accessible and would make sure everything was just rite. all the employees we great and helpful.
Jerry Colbaugh
|
Overall Experience
Rating:
2.0
We had a huge problem with stink bugs when we told the staff they were like okay whatever
Christopher Ruby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elijah lenear
|
First Impressions
Rating:
5.0
Great people. Very helpful. Had a sense of urgency to provide fast, efficient customer service. Clean and well maintained facility. Limited parking.
Walter Most
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David L Mays jr
|
First Impressions
Rating:
5.0
Staff are much more efficient and professional than the awful location on Brookpark Rd in Parma Ohio
CHRISTINE MORLAN
|
Overall Experience
Rating:
2.0
The staff is phenomenal! Very helpful and polite. But the storage units that I had were falling apart. I used this facility some years ago and it was very clean and dry. That’s what made me come back, but this last time was definitely different. The ceilings in the units are peeling and leaking, my things were damp and pieces were all over. I rate the staff 5 stars Excellent but the units would have to be 2 stars right now.
Bridget Williams
|
Overall Experience
Rating:
5.0
Used this facility since 2006
Never had an issue.
Great staff
ROBERT ARTH BLACK AND TAN RV AND TRAI
|
Overall Experience
Rating:
5.0
I believe we worked with the manager. She was very very kind and friendly. Went out of her way to help is find a unit we needed, beyond average help. Thank you for being a customer-service friendly business still in this world where everyone else is seemingly crabby.
Crystal Queen
|
First Impressions
Rating:
5.0
Your on site staff - the 2 gentleman 9/10 Friday afternoon were very accommodating and were available to assist my entire experience.
Jerry Colbaugh
|
First Impressions
Rating:
5.0
I absolutely loved the staff! Super easy to work with and they helped out a good amount!!!
Khylee Kridler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john wallace
|
Overall Experience
Rating:
3.0
a little too expensive for the month. Also when I called they didn't told me anything about the month free if I would have rented a certain truck.
Once I got to the facility they let me know I could have save x amount of money if I would have done this.... I believe is mess up to tell your customer oh by the way you could have safe if you would have done this... after the fact I already rented and did and spend money. Thanks for making me look stupid.
Mairabelle Nazario
|
First Impressions
Rating:
5.0
Staff at this location are kind and very helpful.
David Stonebrook
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kerry Robinson
|
First Impressions
Rating:
5.0
Staff was friendly and super helpful. My short term storage needed turned into almost 6 years. I was very happy with the service provided.
Melissa davis
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ronnie Jones
|
Overall Experience
Rating:
5.0
I have had units on and off here over last 20 years—always clean, staff friendly and helpful.
kyle cielec
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher bandish
|
First Impressions
Rating:
5.0
Excellent service when required
Wayne Lloyd
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ludmila hooke
|
Overall Experience
Rating:
1.0
The staff at the Parma Brookpark Rd location were not trained well.
Could not answer questions.
I explained that I needed a truck to accommodate my Treadmill.
I now have a truck without ramps.
I cannot unload my treadmill.
Please contact me ASAP.
Christine Morlan
216-551-1930
CHRISTINE MORLAN
|
First Impressions
Rating:
5.0
Storage mgr very helpful and efficent.
rudolf laszlo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES HUMBEL
|
First Impressions
Rating:
5.0
The North Royalton, OH location is well managed and very helpful. The manager their runs a very good business.
Sonya Rarey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney Laudato
|
Overall Experience
Rating:
5.0
Everybody’s been so great and Nelly is excellent
Angel Soto
|
First Impressions
Rating:
4.0
The parking lot and storage unit roads were a little tight for maneuvering a large truck. Otherwise a great experience!
dana day
|
First Impressions
Rating:
5.0
Getting in and out was very easy. Signing up for the unit and closing the unit were both very easy and efficient. When we first started we got a reminder that the bill was due by phone. That truly helped a lot and it was suggested that we have automatic billing which we did. Very satisfied with the complete encounter with your company.
ROBERT KMITT
|
Overall Experience
Rating:
4.0
The storage unit was cleaned out and the facility was well maintained. The people at the customer service desk unfortunately didn’t seem very educated on the process of checking in. I had a reservation to get one month free with my one way truck rental and the agent tried to charge me for it at first. Then I was told there was going to be a lock in my unit but there wasn’t so I had to walk back to the office to purchase one. Overall I had a good experience I just wish the front desk office worker was a little more educated and friendly.
Katelyn Peterson
|
First Impressions
Rating:
5.0
A principio hubo una confusion con el almacen, pero los michachos fueron y nos ayudaron.
Michelle Rivera
|
First Impressions
Rating:
5.0
Called up and everything was set up for me. Great service from all the staff
JOHN HALLIDAY
|
First Impressions
Rating:
5.0
I used the North Royalton U-haul for about 8 years or so. The team there was always unfailingly helpful. I have nothing but good things to say about the NR location and people.
JILL JUSKO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john wallace
|
First Impressions
Rating:
5.0
The staff is amazing and extremely friendly and accommodating.
diane tibbs
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Wayne Belock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antoinetta Payton-Robinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GARY J OSTKAR
|
Overall Experience
Rating:
5.0
The manager at this location is extremely helpful and friendly
ROBERT WHITT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian Motil
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cindy Jarden
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Karen McKinzie
|
Online Move In
Rating:
5.0
Everyone there was always very helpful when ever I needed them.
Jacqueline Kube
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES GRAF
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
monica guevara
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anna Porrini
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wayne Lloyd
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dorothy Battaglia
|
Overall Experience
Rating:
5.0
Was here from 2005 to 2020,was safe and secure.
BRUCE WENDLING TAN CAMPER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Yeaples
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Bob Blystone
|
First Impressions
Rating:
4.0
Everything was great except I have found so many stink bugs in my belongings. I know these bugs are harmless and the were all dead. I also realize the time frame in which I used the storage facility these bugs are common.. maybe treating the storage units would help. Or it just maybe the surrounding area, I’m not sure. I would not use this location again but will always be a faithful U-Haul customer.
Amanda Mann
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick ONeill
|
Overall Experience
Rating:
5.0
Patrick and Nelly are always super helpful.
Frank Destro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ryan Mikolajczyk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Honaker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul Hilts
|
First Impressions
Rating:
5.0
As listed above our move in date was not oct 16 but rather December 9. Otherwise a very pleasant and efficient experience! Thank you....
lynn taliak
|
First Impressions
Rating:
5.0
Good move-in experience
Patrick ONeill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Reilly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dino Zullo
|
Overall Experience
Rating:
5.0
Annelis and Chris were God send angels in my stressful moving experience, they definitely made my life much better throughout.. thanks a million
Yousef Al Hamwi
|
Overall Experience
Rating:
5.0
My U-Haul storage facility in North Royalton, Ohio was exceptional! The staff, especially the manager Nely were always very pleasant, helpful but most of all respectful!
Jeffrey Bulsa
Jeffrey Bulsa
|
Overall Experience
Rating:
4.0
Great place
kanwarjit mattu
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
philip centorbi
|
First Impressions
Rating:
5.0
I can’t highly enough recommend this location, It was my first time here in North Royalton office. Annelis was beyond great, ... very kind, professional and efficient with a wonderful smile. Chris checked me in the next day I checked in like a breeze... Thanks a million U-haul for hiring such wonderful staff to care about your clients... definitely I will be one for life.
Yousef Al Hamwi
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
april casto
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda Calloway
|
Overall Experience
Rating:
5.0
Every staff member was extremely informative and courteous. I would highly recommend this facility for storage and truck rental.
kathleen Morris
|
Overall Experience
Rating:
5.0
Good people at n royalton uhaul!
Keith Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Kocab
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dave domin
|
Overall Experience
Rating:
5.0
Made my move easy. Truck rental and storage in one stop. Would recommend even though slightly higher in storage unit price, the convenience was worth it.
mark borchik
|
First Impressions
Rating:
5.0
Such a professional and courteous staff! Especially the manager Nely! She goes out of her way to make sure customers are taken care of. Definitely the nicest uhaul facility I've ever been to! I highly recommend it!
STACIE BOLTE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
samuel tortorici
|
Overall Experience
Rating:
5.0
The GM was very friendly and helpful. She was willing to help out in anyway possible. Would recommend to any friends or family. Thank you!
KEVIN WEIR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MOLLY M BAXENDALE
|
Overall Experience
Rating:
5.0
the man that signed us up was very knowledgeable and pleasant throughout the process!
joseph Lanese
|
First Impressions
Rating:
5.0
The management does an excellent job in customer service.
Sonya Rarey
|
Overall Experience
Rating:
5.0
The staff was excellent.
hank smosny
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ryan Brill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Veronica Painter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rachel nitzsche
|
Overall Experience
Rating:
3.0
Should be pro rated if you get out of storage unit sooner!
Lisa Neal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy Smith
|
Overall Experience
Rating:
3.0
I called because my poison trap was empty. I was given the run around and never heard back. When I went to move my belongings out I found my couches were chewed up and had mouse droppings so I had to buy new furniture
JESSICA KLINKOVSKY
|
Overall Experience
Rating:
5.0
This temporary solution turned into 2 years. When the lock was broken and removed (it had rusted) the staff replaced it and sent me the keys to the replacement by mail. I truly appreciate the care that was taken with our items. Many were family memories that have now been distributed to the family Thank you!
Brenda Greathouse
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RON SATTLER
|
Overall Experience
Rating:
1.0
I've been a regular customer here for six times at this same store and I'm never, ever disappointed with the expertise and attentiveness I've come to expect from your representative here. I've made two days for moving and am using U Haul in the next few days again. I also have a storage unit presently. Ms. Nellie Bokman has run the most efficient business as I've ever been associated with. Ms. Bokman and her association with the U Haul standards should be noted and recognized as one of your successful employees and people as her are very hard to find. Thanks Nellie and once again for your service especially during these trying times we are experiencing.
Dan Livock
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John Tomko
|
First Impressions
Rating:
5.0
We rented a storage unit I could not get the unit closed Sam came out in the rain and went out of his way to make sure that the unit was closed and locked he was very helpful
hank smosny
|
First Impressions
Rating:
5.0
Always an amazing experience at this location nely is the best
Gilda Cruz
|
First Impressions
Rating:
5.0
Nellie is awesome!
zenon lis
|
Overall Experience
Rating:
5.0
Totally was happy with everything we will recommend and use uhaul again
Thanks Mike
mike white
|
Overall Experience
Rating:
5.0
Friendly staff, quick and priced correctly,, thank you
John Reilly
|
First Impressions
Rating:
5.0
Great place , the manager is a amazing and very knowledgeable I would recommend renting or storing from this location.
James Walton
|
Overall Experience
Rating:
5.0
Everyone at facility very helpful. Highly recommend
Shannon Kelley
|
Overall Experience
Rating:
5.0
Very professional and well kept place
Carlos Coleman
|
Overall Experience
Rating:
5.0
Outstanding customer service, appreciated being shown all applicable units and the detailed explanation of billing costs. I also came back to purchase packing materials and the staff was great.
RICK OCHENDOWSKI
|
First Impressions
Rating:
4.0
Code on card not working
dave domin
|
First Impressions
Rating:
5.0
Gear experience!! Thank you and keep up the good work!
Robin Liebenguth
|
Overall Experience
Rating:
5.0
The rep was very helpful and showed me the unit I would be renting and explained all rules to me.
gwen butcher
|
First Impressions
Rating:
5.0
Best U-Haul facility Period
wayne CLARK
|
Overall Experience
Rating:
2.0
The big problem that I had was that I needed a larger spot to park my camper and there was no list kept for customers that wanted to upgrade their spot. Why should I have to keep checking in with you.
Ronald Talpas
|
Overall Experience
Rating:
5.0
Very polite and helpful staff. Thanks
Kathy CYNCYNATUS
|
Overall Experience
Rating:
5.0
Great customer service
Victoria Rodriguez
|
Overall Experience
Rating:
5.0
Very professional. The lady went over all the details. Very easy to do business with
samuel tortorici
|
First Impressions
Rating:
5.0
these guys and gals are fast and friendly. They take care of all my needs with out missing a beat.
wayne CLARK
|
First Impressions
Rating:
5.0
Great haul staff
I love them
wayne CLARK
|
Overall Experience
Rating:
5.0
Representative was incredibly nice and got me exactly what I needed. Will definitely use U Haul again and highly recommend.
Stephanie Staley
|
First Impressions
Rating:
4.0
...
Kimberley Kremer
|
Overall Experience
Rating:
5.0
Great service and location
Tom lynch
|
First Impressions
Rating:
5.0
I've been using U-Haul for storage and trucks for decades
and have never had a bad experience with them.
Martin Ciura
|
Overall Experience
Rating:
4.0
Everything was fine. My only negative comment was that there is no parking lot to park your car when you first enter the uhaul storage area.
wayne bodzenta
|
Overall Experience
Rating:
5.0
Was conveneient and never had a problem!
Ryan McDonough
|
Overall Experience
Rating:
5.0
Exactly what I need
WIlliam Brown
|
First Impressions
Rating:
5.0
Neli was excellent
danny hemperly
|
First Impressions
Rating:
1.0
went to access my storage area after hours and there was a U-Haul truck parked in front and I could not gain access to my garage.
Kip Kanya
|
Overall Experience
Rating:
5.0
We had a very positive experience with the facility.
Heather Dodig
|
Overall Experience
Rating:
5.0
They were all very helpful, particularly the manager, she was very nice
Mark Apicella
|
Overall Experience
Rating:
5.0
Excellent service
cynthia davidson
|
First Impressions
Rating:
5.0
Great service
Summer Hopkins
|
First Impressions
Rating:
5.0
N/A.
antonio nalesnik
|
Overall Experience
Rating:
5.0
Thomas was a great help
Mike Patel
|
First Impressions
Rating:
4.0
Everyone is very nice and the manager is very helpful when issues arise
Jacqueline Kube
|
First Impressions
Rating:
5.0
Well done!
JOYCE BERTY
|
Overall Experience
Rating:
5.0
Friendly and very easy to pick the truck up and go
Dawn Kata
|
Reservation
Rating:
5.0
Very pleased, thank you.
vincent paoletta
|
Overall Experience
Rating:
5.0
It was great experience
hisham sallam
|
Overall Experience
Rating:
4.0
Aside from having a small issue with someone parked in front of our unit, everything else was great.
matthew stein
|
Overall Experience
Rating:
5.0
Thank you for a great experience
Mike Mullally
|
Overall Experience
Rating:
5.0
My experience at U-Haul was absolutely perfect. The storage unit was clean and secure and of course, the staff was extremely helpful. I would surely rent again and recommend it to family and friends.
Joseph Piccolo
|
Overall Experience
Rating:
5.0
Very knowledgeable.
ELISSA COSO
|
Reservation
Rating:
5.0
The staff was very helpful and friendly from the telephone workers to the gentleman at Mike's for the truck pickup. Thanks again
Audrey Minguez
|
Reservation
Rating:
2.0
Mold on our furniture
sheila mantz
|
Overall Experience
Rating:
5.0
Had both trailer & storage unit... Great experience all around!
dayna armagost
|
Overall Experience
Rating:
5.0
Entire staff was helpful and friendly. Will definitely use this facility in the future, if storage is needed.
christine e ryan
|
Overall Experience
Rating:
5.0
Great Place
amato james
|
Overall Experience
Rating:
3.0
typical storage facility. Held my stuff for two weeks. Staff was friendly.
Can't ask for much more, it served its purpose well.
andrew caldwell
|
Overall Experience
Rating:
5.0
Nelly is so nice and professional. I appreciate all her help through our process!
-Laura
Laura Brandt
|
Overall Experience
Rating:
5.0
Thank you
nancy ziaja
|
Overall Experience
Rating:
4.0
great
GERALD A SAGULA
|
Overall Experience
Rating:
5.0
Thank you for your assistance these past couple of years.
DARYL WENE
|
Overall Experience
Rating:
5.0
Nelly is a great manager to have on the U- Haul team. All employees were very friendly and helpful. I book all my moving and storage need’s with the North Royalton store becaus they have been great at