Customer Reviews for U-Haul Moving & Storage at N Glenstone

5,686 reviews

1768 N Glenstone   Springfield, MO 65803
(On the corner of N Glenstone & Commercial, Next door to Brown Derby Liquor just south of the railroad Bridge)

(417) 866-4893

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(417) 866-4893

1768 N Glenstone
Springfield, MO 65803
(On the corner of N Glenstone & Commercial, Next door to Brown Derby Liquor just south of the railroad Bridge)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Elijah Allen-Gresham  |  Overall Experience 
Rating:
4.0

I want to give 1 star because your technology sucks and I couldn't pick up or drop off my truck when I wanted to, but the employees that helped me over the phone were cool so I don't wanna do them like that

James Fiset 
Rating:
5.0

Josh was friendly and got us through our rental quickly. Demetrius checked on us as we loaded the trailer and took care of us quickly and professionally when we returned rhe equipment. You've got two really good, hard workers.who represent you well.

Marlene Huss 
Rating:
5.0

Nothing! Took less than 5 minutes!

Tim Holcomb 
Rating:
1.0

Customer did not leave a comment.

shyla sane 
Rating:
5.0

Customer did not leave a comment.

DAVID BOWERS 
Rating:
5.0

Very convenient

Nadena Layton  |  Online Move In 
Rating:
5.0

I think that it be A good thing just to list the insurance fee of $15 along with the rental fee so that people know that the rental is actually going to cost $34 as opposed to $19. I understand the need for the insurance. I just wasn’t told on the phone that it was gonna cost 15 additional dollars. Either of them that the service was phenomenal! Thank you.

VAN MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Kendra King 
Rating:
2.0

It won't let me select anything but overall GREAT EXPERIENCE

Nicki Condarco 
Rating:
5.0

Customer did not leave a comment.

Rayna Burkhart 
Rating:
1.0

Let people know that the app actually doesn't work and that they just need to call the number to return the truck after hours if you want to reflect the correct drop-off time. We stood in the freezing cold for nearly an hour trying to make the app work to "check-in" our vehicle before finally calling for help. When we got a human, the immediate response was "oh yeah. The app is new and doesn't work yet. When they checked the truck out this morning they should have told you that the app didn't work. Just take pictures of the truck in the location you dropped it off and take pictures showing the full gas tank. Then put the keys in the drop box and I will reflect your drop-off time as 45 min ago. Sorry for the inconvenience." The next morning, we got a call from the location asking when we were going to bring the truck in! Which nearly gave me a heart attack. I was so glad we had photo evidence to prove we had already done so the night before. I still haven't gotten a new confirmation email with a new receipt. They charged us for 2 days even though we only had it from 10 AM to 5:40 pm which was the whole benefit of being able to call and return it before Monday!

Kelly Wortham 
Rating:
4.0

Customer did not leave a comment.

Keith Davidson 
Rating:
1.0

All of these questions are NA my experience with uhaul hasn't been a good one and it continues to remain frustrating and not a good experience

Julia Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Gugel 
Rating:
5.0

Customer did not leave a comment.

Ed Garrett 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

I had to use storage for my furniture for 5 months. I changed the size of my units twice and they were very helpful through all of it. Hopefully I don't have to do this again but will definitely use U Haul if I do. Thanks

sandra bennett  |  Overall Experience 
Rating:
5.0

Very Friendly Staff!

jen nesmith 
Rating:
5.0

I moved here from AZ and U Haul has been so amazing in helping me with what I needed. I've had to have storage for 5 months and they have worked with me. Thanks

Sandra Benette 
Rating:
5.0

Customer did not leave a comment.

Nadiia Vorobets 
Rating:
3.0

This location good the other on On Campbell Street. It’s very poor your employees are very rude and lie a lot when trust them as far as I could throw them maybe you guys need to train your employees better sorry but not sorry.

Julie Mcmillian 
Rating:
4.0

Customer did not leave a comment.

Gordon Durnell 
Rating:
5.0

Easy. Customer service was great.

Bryan Creed 
Rating:
5.0

Customer did not leave a comment.

Bobby Thomas 
Rating:
5.0

I was very satisfied with their work and how they took care of me. Thank you

David Randolph 
Rating:
2.0

With my reservations, it took over an hour to check out 2 trucks. The website made it where i had to come up with different email addresses and different phone numbers and wouldn't go on til I did. I'm the business owner and it shouldnt have required that. But it was difficult knowing what to do. I had ask the front desk attendant what all would be required or what i needed for the early morning. She didn't know, she told me just scan the barcode and follow the steps. Guess what, there is no barcode... pricing is crazy high. I won't be back enterprise here my delivery service business comes.

Derek Baker 
Rating:
5.0

I don’t remember all the names of the representatives, but they were definitely all very helpful both with the picking up process and the dropping off process! Thank you so very much!

Dennis Shook 
Rating:
5.0

Customer did not leave a comment.

Melisha Pearson 
Rating:
5.0

Great

STEPHEN OLSON 
Rating:
3.0

The only way to the upstairs storage is the ramp,broke my ankle, people with bad knees it does not work. I'm 62 yrs and struggled. My son in law helped with bad knees,I will have to hire someone when I move out. Other than that, office guys were very kind and helpful.

Barbara Cruz  |  Online Move In 
Rating:
3.0

Did not have the furniture pads and furniture Dollie’s that I needed.

Jeffrey Shields 
Rating:
1.0

Total waste of money. No one told me that my truck did not have a ramp got to my destination could not even Use the U-Haul. Customer service said they were going to refund me $20 out of the 148 I spent I will never use this company again.

Nickole Parisien 
Rating:
5.0

Customer did not leave a comment.

Donald Hixson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roi Storey 
Rating:
5.0

Customer did not leave a comment.

William Toothman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Alexieff  |  Overall Experience 
Rating:
4.0

NA

Robert Wilson 
Rating:
5.0

Customer did not leave a comment.

Kasey Sadler 
Rating:
5.0

Helpful staff and great storage!

Cheryl Girard-Sharkey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don Tosh 
Rating:
5.0

Only good UHaul experience

Grace Neeley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan McCormick 
Rating:
4.0

Customer did not leave a comment.

wall fletcef  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Horst 
Rating:
4.0

Thank you!

SUSAN NEWCOMB 
Rating:
5.0

Customer did not leave a comment.

James Price 
Rating:
5.0

Customer did not leave a comment.

Tonette Easterwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Drakeford 
Rating:
5.0

Customer did not leave a comment.

STEVE BENEKE  |  Overall Experience 
Rating:
4.0

Found a razor blade stuck on a seem on the dash that cut my boyfriend transmission was lethargic and and shifted roughly despite only haveing 11k mi never had this problem with and truck iv previous rented from u haul

Kristofer White 
Rating:
5.0

Staff are very helpful and very friendly. I always enjoy renting from them.

Howard Shayne 
Rating:
5.0

Just got a dolly for a day and they were quick and friendly

Cody Crowley 
Rating:
5.0

The check engine light was on the entire time. Just a note for maintenance. Thank you.

JEAN KOLLER 
Rating:
3.0

Customer did not leave a comment.

Mark Presley 
Rating:
5.0

Customer did not leave a comment.

William Toothman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Keith Davidson 
Rating:
5.0

Nothing

James Yeager 
Rating:
3.0

Inside of the box truck smelled like cat urine horribly bad I’ve mentioned to the staff and they really didn’t say much about it. Very disappointed that I had to put my belongings inside the box truck but smelled like cat urine. It was horrible.

Christopher Hatcher 
Rating:
5.0

Ramp was broken on truck. Overall service was outstanding

Paul Teaver 
Rating:
5.0

Customer did not leave a comment.

Tom Cochran 
Rating:
5.0

Customer did not leave a comment.

roger gerdes 
Rating:
5.0

Drop off was quick and easy.

GAVIN SMITH 
Rating:
5.0

I always choose this dealership because the staff is always friendly, polite, and helpful. They do a great job!!

Anna Durnbaugh 
Rating:
5.0

I am ALWAYS glad I rented here. Good people and good service.

Clay Parton 
Rating:
5.0

Customer did not leave a comment.

Benny Dunkel 
Rating:
3.0

Customer did not leave a comment.

James Alan Mccullough  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cindy Cottrell 
Rating:
5.0

Customer did not leave a comment.

Katie Guthrie 
Rating:
5.0

Nothing it was nice to have a truck to move

Renae O'Dell 
Rating:
5.0

Customer did not leave a comment.

Kevin Moon 
Rating:
5.0

Customer did not leave a comment.

Connie Jones 
Rating:
5.0

Customer did not leave a comment.

Keith Sharp 
Rating:
5.0

Customer did not leave a comment.

Lee Coleman 
Rating:
5.0

Customer did not leave a comment.

Mike Farmer 
Rating:
5.0

Was done via mobile

luella Weber 
Rating:
5.0

Customer did not leave a comment.

Julie Wieser 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sharify 
Rating:
5.0

Customer did not leave a comment.

Nicholas Brown 
Rating:
4.0

Customer did not leave a comment.

MICHEAL DUGGER 
Rating:
5.0

Customer did not leave a comment.

Dianne McKinzie 
Rating:
4.0

Customer did not leave a comment.

TAMMY PETTIT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Brand 
Rating:
5.0

Online and Steven R are great.

STEVE BENEKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miles cozort 
Rating:
5.0

Customer did not leave a comment.

Ricky Head 
Rating:
3.0

I ordered a dolly online and when I got there they said there were no more dolly. I can understand if there were no more if I didn’t make a reservation, but I did more than a week prior to the move. I think if you knew someone ordered one you would save one back. This has been the only time I was disappointed in your services and I and my business has used this store in the past. Other than that everyone was friendly and the equipment was good.

Christopher Malaney 
Rating:
4.0

Customer did not leave a comment.

Brent Gaunt 
Rating:
2.0

Employees need to show more willingness to help the customer. Them seem a bit lazy.

Don Simpson 
Rating:
5.0

Customer did not leave a comment.

Linda Kirchner 
Rating:
5.0

Demetri was a great help. Everyone was extremely nice.

Brenda Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry McKee 
Rating:
5.0

Customer did not leave a comment.

Douglas Smith 
Rating:
5.0

No improvements needed! Excellent service from the staff. Friendly, efficient, and professional in every way.

LARRY BALL 
Rating:
5.0

Customer did not leave a comment.

Perry Winburn 
Rating:
5.0

The staff was friendly and helpful.

Clint Thompson 
Rating:
2.0

I was told that I can get time extension if needed for this long distance move. I also called for times to make sure that i would not be charged. They said, I will not be charged and put notes. After all, they charged me and said there was no notes. Very poor costumer service at oakland location too.

Payman Sadeghi 
Rating:
5.0

Customer did not leave a comment.

Mike Whelan 
Rating:
4.0

Customer did not leave a comment.

Dennis Austin 
Rating:
5.0

Great customer service to verify the hitch is compatible and it was installed quickly. Price was very reasonable.

Jocelyn Begazoleon 
Rating:
5.0

Very happy with the service

Sidney Cuizon  |  Overall Experience 
Rating:
5.0

So easy!

Courtney Cunningham 
Rating:
4.0

Everyone did a great job

sandra bennett 
Rating:
4.0

Friendly and good customer service

Thomas Miller 
Rating:
5.0

Once again, the staff at the Glenstone Uhaul in Springfield, MO, were very helpful. We also had are hitch added at this location and the entire experience was excellent.

Lori Van Veen 
Rating:
5.0

Nothing

Alfred Castaneda 
Rating:
5.0

Customer did not leave a comment.

ROBERT CANO 
Rating:
5.0

Customer did not leave a comment.

Thomas Gray 
Rating:
5.0

The van was the best UHaul equipment I’ve ever used. The size of the cargo area was more than adequate for our needs. The van was easy to drive and very fuel efficient for its size.

Jeff Phillips 
Rating:
5.0

Customer did not leave a comment.

Ricky Head 
Rating:
5.0

Customer did not leave a comment.

kevin inglebright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Coon 
Rating:
5.0

Customer did not leave a comment.

Amber Thibodeau 
Rating:
3.0

Customer did not leave a comment.

Anthony Raven 
Rating:
5.0

Customer did not leave a comment.

Perry Winburn 
Rating:
5.0

The only problem with these units is a lack of light. Once you get into your unit, lighting becomes an issue, even with a head lamp. I DO love the ability to pull my truck into the garage, close the door, and feel that my dog is safe while I’m loading and unloading.

Meghan Bruns  |  Overall Experience 
Rating:
4.0

Difficult to get out and turn left into heavy traffic. Salesmen were good and knowledgeable.

steve ketchum 
Rating:
5.0

Customer did not leave a comment.

CASEY LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Levacy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald Welch 
Rating:
5.0

It was a great experience, the staff had excellent customer service they were very patient and helpful.

AMY SQUIBB 
Rating:
5.0

Customer did not leave a comment.

Sanford Sheaks 
Rating:
5.0

Service was great, friendly staff, and perfect location. Glad they had the size I needed available.

April Johnson 
Rating:
3.0

Customer did not leave a comment.

ELVIN NICHOLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel christensen  |  Overall Experience 
Rating:
5.0

Very nice place to rent a storage unit

Mark Besson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Holt  |  Overall Experience 
Rating:
5.0

Fast and friendly service

Paul Teaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH R CARNAROLI  |  Overall Experience 
Rating:
1.0

I paid for this place for years to keep my things in a temp regulated facility and almost every single thing that we removed was covered in mouse feces and urine including their dead carcasses and then even worse was the mold and mildew. When I say it was on almost everything that is no exaggeration. I will never go back here and I regret using the facility to hold my things. *this is no reflection to the staff. They have always been wonderful. Every single interaction was pleasant.

JULIE FRANKS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cynthia Miller  |  Overall Experience 
Rating:
5.0

Would be helpful if buildings were marked better. Drove around entire complex with a 26 foot truck trying to find the correct building. Also, if first time customer knew that the drive in Access were motion activated would help as well.

jack ferguson  |  Online Move In 
Rating:
5.0

Staff was great Demetrius greeted us and was very professional

Sheila Tummons  |  First Impressions 
Rating:
5.0

Super helpful staff on a very stressful day! However, digital access to facility a little confusing with 2 different keypads without clear explanation that 1 was for checking and then checkout when you leave and 2nd for access. It was inconvenient to have to key in code every time to open door while unloading by myself until I got locked out and had to return to desk. Then I received better instructions on the difference for the key pads and was told I could leave the door wedged open while unloading. Things went more smoothly thereafter. But very happy with cleanliness, helpful staff, convience of storage at destination to turn in one-way truck, and a month of free storage!

Tammie Harvey  |  First Impressions 
Rating:
5.0

After changing my mind about renting a storage unit a few hours after downsizing from a larger one, the staff was very helpful and if I was able to get a refund of my monthly charge. Always had great availability on trailers and friendly staff. Storage facility was very convenient and well maintained.

DUSTIN ONEAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Allison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda toler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joni Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Calderon  |  Overall Experience 
Rating:
5.0

Staff was very professional and went beyond the norm to be helpful. Highly recommend this facility.

Joseph Zaubi  |  Overall Experience 
Rating:
5.0

That Manager Mr. John Perkins has been at this location for a 2-3 + yrs. Really knows his shiiii stuff, He makes it simple & convenient for customers to choose options for a move,transport,storage needs.. THANKS MR JP

Mark Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnnette Montejo  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful.

karen howard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KRISTY HARRISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zion spurgeon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Zaubi  |  First Impressions 
Rating:
1.0

Once I finished the paperwork, the associate just gave me the unit number. They did not give me any directions on where to go. It took me 1/2 an hour to finally locate the storage unit. Also they didn’t tell me how to use the keypad, which I could not find because there wasn’t one at the entrance that was more convenient to me.

Bobbie Bradley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madison Linn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Murrow  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ross ehmke  |  Overall Experience 
Rating:
5.0

Very helpful and polite!

casey Bolster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Lombardo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Wunstell  |  Overall Experience 
Rating:
5.0

I last used this storage facility over 20 years ago and, while some things have changed, I was happy to see that the customer service experience has remained intact. I am confident that my items are stored safely.

Corynne Nixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Crocker  |  Overall Experience 
Rating:
5.0

Great staff!

Sophia Lee  |  First Impressions 
Rating:
5.0

The staff was awesome! Thank you for all your help.

amy Lueking  |  First Impressions 
Rating:
5.0

Bouie, the young man who helped me went out of his way to make sure I had all help I needed.

Kathy kramer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Vandegriffe  |  First Impressions 
Rating:
5.0

great experience. would use again.

Sara Landers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Guevara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiara Bedell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Destiny Liggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN SOLLORS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie Huffman  |  Overall Experience 
Rating:
5.0

fast friendly and very helpful!!! I highly recommend this store!

Sara Landers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Waterhouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Potts  |  Overall Experience 
Rating:
5.0

Jonathan Steven’s went above and beyond to help me get storage for my UHaul items and truck return. Amazing service! Thank you for listening and putting the customer 1st. Very pleasant, courteous and professional.

Robert Varner  |  First Impressions 
Rating:
5.0

Very helpful and friendly people here. Would highly recommend this location for storage.

Andra Coffey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Higham  |  Overall Experience 
Rating:
2.0

Q

GENEVA PHILO  |  First Impressions 
Rating:
5.0

All staff were helpful. I am disabled & when extra help needed Samuel came to the rescue. Thank you! God speed

Betty Laughlin  |  Overall Experience 
Rating:
5.0

This is a very nice facility- lots of units and setups to choose from, and everything is clean clearly marked. I would absolutely use this store again.

Meghan Bruns  |  Overall Experience 
Rating:
5.0

Very easy final check out process!

kathy hallberg  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tanner Good  |  Overall Experience 
Rating:
5.0

Staff was very helpful. And friendly.

Tina Potts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiersten Riegle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shakena White  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful. Very courteous and friendly.

Nelly Davila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Wunstell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mandy Butler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELVIN NICHOLS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

micheal dickey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Dennis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan pregon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Levi Statler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lora McMullin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine Pratt  |  Online Move In 
Rating:
4.0

Pro: secure and easily accessible Cons. Bathroom not maintained and no trash receptacles available.

Victoria Katt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE JIMENEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Bartholomew  |  First Impressions 
Rating:
4.0

I enjoyed having my storage unit with uhaul. Only one complaint is the checking in and disarming part of getting inside the facility. It’s a bit confusing and it would be a task for me every time I was entering or leaving. Other than that, I’ve had a great experience!!

Tyla Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed Parlett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Newman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhett Garner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Hammond  |  Overall Experience 
Rating:
5.0

All good! Friendly and helpful staff!

Kimberly Westenberg  |  Online Move In 
Rating:
4.0

Thank you!

Elania Graves  |  Overall Experience 
Rating:
5.0

Over all the service was top notch.i would recommend U-Haul to everyone.the I was treated like I was family thank you to all the staff at U-Haul on glenstone and camercial.

David Brownfield  |  First Impressions 
Rating:
1.0

Was charged more then I was supposed to be.

Cynthia Dotson  |  Overall Experience 
Rating:
5.0

John and the staff are outstanding. We’re (kind of weirdly) sorry to leave this Springfield group behind!

robert jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danny Carter  |  Overall Experience 
Rating:
4.0

I never never give perfect rating , there has to be room for improvement and to breathe. besides things go wrong

Betty Laughlin  |  First Impressions 
Rating:
4.0

Great place, never once had a worry about my things. Only issue was the bathrooms in the facility were always gross and smelt like urine.

CHARLI BURKHARDT  |  Overall Experience 
Rating:
5.0

Great storage facility and staff. Used them over a year and Will l be back storing with them next time!!

David Pack  |  Overall Experience 
Rating:
4.0

The original unit I reserved had a water leak so had to move to another one. I wasn't actually there at the facility, my nephew and a friend put my belongings in storage. Your staff was friendly and helpful on the phone.

Elania Graves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerome bledsoe  |  First Impressions 
Rating:
5.0

No issues and every agent I encountered was beyond personable and friendly … in fact it felt as if I were interacting with literal friends, though they were strangers. Super refreshing.

Gerald Radford  |  Overall Experience 
Rating:
5.0

In my hurry as well as extreme exhaustion from moving from out of state very quickly and the first apartment not being ready as planned, my wife and I needed storage quickly. The booking process was very easy online and the staff were very thorough. However, my wife and I still accidentally stored ALL of our items into the empty unit right next to the one we were assigned. We were so exhausted, we never realized the error until I returned some time later to retrieve a few things and there was a company lock on the unit. Long story short, the staff were very understanding and eventually updated my account to the unit number we accidentally moved into and released the other we were supposed to use (same sizes). For reasons that have nothing to do with Uhaul, these past few months have been such a nightmare for my family to put it lightly and the thought of having to move our items over to another unit was simply unbearable. I can't put into words how much I appreciate Uhaul's team. I've never been so close to having several nervous breakdowns in my life but thankfully this didn't have to happen. Thank you for your part in getting us through the nightmare! We will certainly keep Uhaul in mind for any future moves and I highly recommend the company for anyone else. Especially if moving one way and needing storage: Uhaul had a great promotion for 1 month free storage with 1 way truck rentals at participating locations. Such a lifesaver. Thank you again, you have a loyal happy customer.

Ray Elliott  |  Overall Experience 
Rating:
5.0

Thank you!

Steven Seebohm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Mourton  |  Online Move In 
Rating:
5.0

Giving me the first month of storage for free was more helpful than I can even express. I’m so grateful for the amazing service!!

Jerzy Walton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Gullett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wesley Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIEL ROBINSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ray Elliott  |  First Impressions 
Rating:
3.0

Same as other units I have rented.

Christine Spears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Davidson  |  Online Move In 
Rating:
5.0

The whole time we rented our storage unit, we never had issues with bugs or mice. We truly appreciated the cleanliness of this Springfield, Mo UHaul. The hallways are well lit too. The staff has always been friendly and very helpful! We removed our belongings a month earlier than we paid. Staff had us check the address they had on file so corporate could send us our refund. As we had moved from the address they had on file, we appreciate that attention to detail and due diligence on our behalf. (We forgot to advise them of our new address.) I appreciate their friendliness and hard work executed on our behalf. If ever we need storage again, we will be back. Thank you John and staff for a job very well done! Sincerely, Terry H.

TERRY HUGHES  |  Overall Experience 
Rating:
5.0

Everything was great. The only thing that could be improved on is the cleanliness of the bathrooms. They smelled terrible & there was no toilet paper but I’m sure there are reasons why this happens that really can’t be controlled by the U-Haul staff.

Michael Earl  |  Overall Experience 
Rating:
5.0

The workers there are very nice and helpful

Pamela Summerfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mellony Burlison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghan Bruns  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nora Hollister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl Vares  |  Overall Experience 
Rating:
5.0

Everyone we worked with were knowledgeable, helpful and friendly. This was an excellent experience.

MaryAnn Bonetti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

buddy Pilmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah Green  |  Overall Experience 
Rating:
2.0

They have staff there that are not responsible enough to work there. I reserved a unit on the phone with one of the boys. He never did reserve the unit I needed. Went thru all the questions and process with him. He told me he was clearing everything with manager as I reserving my unit. The unit never got reserved for me. As far customer service all the workers are very polite and friendly. But they need more training and don't lie to customers.

Rebecca Farris  |  Overall Experience 
Rating:
1.0

Sold 10k worth of business equipment for less then 100 dollars without notifying the actual owner of the stuff.

Jessie Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernie Wingert  |  Overall Experience 
Rating:
5.0

Phenomenal staff, super friendly and welcoming. Process was very easy and affordable. I felt accommodated throughout the entire process from renting to closing out. Thanks again for being awesome, U-haul!

josh skaggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK RIDER  |  Overall Experience 
Rating:
4.0

I never had any issues with the storage facility. I just never expected to use it as long as I did. They were extremely helpful.

patrica hopkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott Danner  |  Overall Experience 
Rating:
4.0

Our experience was pretty good. We only ran across 2 issues. There was no appliance dolly available even though we had booked one. We were able to get one later in the day though. Second, the bathroom in the self storage building B was disgusting but I understand how it would be hard to keep that clean throughout the day.

Michael Earl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Caton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chaim Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Breyer  |  Overall Experience 
Rating:
5.0

I have rented a storage unit there for 3 summers and rented a van several times moving my daughter in and out of college. The staff is top notch and I would recommend this place. We have always had a good experience!

DIANA SMITH  |  Overall Experience 
Rating:
1.0

Yall auctioned my storage out when I fell on hard times I called and was assured it would not be sold I called and most of the time never got and answer. When I called with my money as promised. I was told my storage was sold. I have nothing now.

Daquetta Smith  |  First Impressions 
Rating:
5.0

Great staff!

MaryAnn Bonetti  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erica Mcleomore  |  Overall Experience 
Rating:
2.0

I reserved a truck and storage unit for a 2 bedroom duplex. Got there got the perfect truck. Went to unload and storage was size of a closet. Staff was rude and didn't try to resolve the issue. If you knew I was emptying a 2 bedroom duplex why wouldn't you help to make sure I got a storage unit for a 2 bedroom duplex??? Thank God S. Campbell facility came through. I was in tears!!

Norma Walls  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron Durrett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Olivia Bacon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Sullivan  |  First Impressions 
Rating:
4.0

Had a great experience

CHARLI BURKHARDT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Brown  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

aaron sims  |  First Impressions 
Rating:
5.0

The employees at the N Glenstone location are always super friendly. This was the second time we used Uhaul for storage and if ever needed,we’ll be back!

JUSTIN SEXTON  |  Overall Experience 
Rating:
2.0

I went to move in and my storage building was rented already with a regular lock and a red lock. No one could fix as it was closing time. They refused to honor my online reservation for a pickup truck man said he didn’t have any though he had 4 in lot and still were there at closing. Still can’t get in my unit

Nancy Tolley  |  First Impressions 
Rating:
3.0

A lock was not left in the unit, as it was apart of the online deal.

Jack Griffith  |  Online Move In 
Rating:
5.0

Great

Kaijuanda V Sutton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nacole Mansell  |  First Impressions 
Rating:
3.0

The place need to be cleaned a little better. Other than that it was good.

Jordan Hicks  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

becky white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inez Islas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WESLEY FEITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody Armstrong  |  Online Move In 
Rating:
4.0

The parking lot could use some cleanup but it was a good experience overall.

Tiffani Dickneite  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly. Even made suggestions that were useful.

Florence Couch  |  First Impressions 
Rating:
5.0

Good people

Wesley Morris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Crofutt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Reese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tarina mcdougle  |  Overall Experience 
Rating:
5.0

The problem i have with you guys is when yo make changes you didn't let me know i will be moving our due to you guys not letting me know .you change the prices you know that ain't rite so i am unhappy with you guys the way you change my price with no notice is thing else is great.

Dorothy Diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Lawson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shakena White  |  First Impressions 
Rating:
5.0

Everyone was very courteous and helpful. It’s a delight to do business with people like this.

MICHAEL POWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA DIANE MEGYESI  |  Overall Experience 
Rating:
4.0

Need more lighting. In units and parking lot.

Susan Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris merrifield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Juden  |  Overall Experience 
Rating:
1.0

Service was ABSOLUTE HORRIBLE!!! Will NEVER rent another truck from y'all!!!

Mark Wyble  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

vadim lungu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott coy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Broesder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caraydah Njoroge  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer Maxwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don Lovasz  |  Overall Experience 
Rating:
2.0

Cant access by self code dont work and instead of fixing it uhaul employees used theirs code so now i still cant access my unit and first month

Sarah Wright  |  Online Move In 
Rating:
2.0

Although I do love the U-Haul brand recently I've had some troubles I was on a tight time schedule and unfortunately due to some changes with my reservation I was put into a position to where I'm going to be losing a majority of my things I don't blame uhaul, life happens but , it's frustrating and I wish their customer service team would make more of an effort to compensate or assist with the situation. *My facility recommendations for where I have rented multiple units I would say get that restroom clean and keep it fixed also that drive-in bay. Otherwise great place, I would recommend it to friends.

Chyla Mccully  |  First Impressions 
Rating:
1.0

it was a total waste of my time. The storage facility access was denied due to computer problems? Therefore I had to use my own garage and spend 4o minutes on customer service line. I was only able to move 50% of what I planned. The employee should have known the trailer rental and storage rental were connected for that same day.

joseph kerwin  |  Overall Experience 
Rating:
4.0

First unit given was very dirty, oil and mud throughout. Second unit given was much better however.

Stephen Sandoval  |  Overall Experience 
Rating:
5.0

Great service by the in house staff. They were all extremely helpful throughout the move especially the crew at Apache Motors where I picked up and John and his entire staff at the Glenstone location in Springfield, MO. Both locations were superior in the level of service.

Dale Fenton  |  Overall Experience 
Rating:
3.0

Lots of bugs

Jeremy Dunman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charlessa Thomas  |  Overall Experience 
Rating:
5.0

The staff was very professional and helpful

Don Lovasz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA FRANCE  |  First Impressions 
Rating:
5.0

Ease of use. Convenient location. Clean.

Jesse Rugh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES ALLEN   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amber Fuller  |  Overall Experience 
Rating:
5.0

Good service at Uhaul, but the movers sugfest weren't reliable. Postponed several times and still don't know when they will show. Had to extend time on rental due to them.

Stacey Hagedorn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred McMannama  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni Russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chrissie Garrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Smith  |  Overall Experience 
Rating:
5.0

The facility was clean and well maintained and the staff is super friendly and professional.

YABRONDA BATTLES  |  Overall Experience 
Rating:
5.0

Very helpful staff

Dale Fenton  |  First Impressions 
Rating:
3.0

Could use fencing for more security, but still a clean place

Dewayne Sears  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES ALLEN   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Care Upapong  |  Overall Experience 
Rating:
5.0

The front office and overall areas were nice and clean. There was a little bit of trash here and there in the U-Haul parking lot on side that was a distraction to the fact the rest of the facility was so clean.

David Pack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

spencer zummallen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Halter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewayne Sears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Westenbroek  |  Overall Experience 
Rating:
3.0

The reservation process is a joke. They will let you make reservations on rooms that aren’t available giving you a false sense of security. I made a reservation and when I got there, there was no rooms and I had a car full of stuff I needed to store. Very frustrating!!!

Mellony Burlison  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Nicole Chitwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlessa Thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachel Ladd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond Killian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Preiss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey wandling  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy Flewell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rohit Utkarsh  |  First Impressions 
Rating:
1.0

Homeless sleeping in units management ..... horrible does not care about the safety of clients rude loud . Two occasions my debit card was mishandled. Dirty trash inside an outside buildings . Never answered phone . Had to call one on Campbell street to get help . Glenstone location in Springfield mo needs new management before some one gets hurt it is that bad over there feel free to call me and my husband and three others we meet by being in a bad situation just cause we needed to use are storages . Would love to tell you everything that happened to us while we stored are belongings at this location. ..4172058439

CHRISTINE SWANWICK  |  Overall Experience 
Rating:
5.0

Thank ya i will need ya again soon

KARLA HOLT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan Cameron  |  Overall Experience 
Rating:
5.0

The staff are quick to rectify any discrepancies that I've brought to their attention.

Jacob Boff  |  First Impressions 
Rating:
4.0

It’s bad that I waited so long to get into my unit to find it was already occupied. But the staff fixed the problem as quickly as they could Very helpful.

Randy Flewell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

grace rees  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Criger  |  Overall Experience 
Rating:
5.0

Excellent experience checking in and picking up our moving trailer and getting our storage unit. Fastest return ever. It only took about 3 minutes to unhook and check back in our trailer, curbside.

Vickie Southworth  |  First Impressions 
Rating:
5.0

The staff went above and beyond in helping us and were extremely wonderful!!

grace rees  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danielle Green  |  First Impressions 
Rating:
2.0

Our unit itself was acceptable, but the needles found outside of it and the sketchy people living in their unit a few doors down from ours made the whole experience super uncomfortable. People speeding through the lot also made everything feel unsafe. This unit served its purpose for us, but I don't plan to rent from this location ever again.

Robbie Wigginton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie Bricker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana Crowson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Yossef Mshasha  |  Overall Experience 
Rating:
5.0

Thank you for making our needs important and meeting our needs.

Dawn Mace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Care Upapong  |  First Impressions 
Rating:
4.0

The only problem was, the computer was down at check in.

David Gardino  |  First Impressions 
Rating:
5.0

Staff has excellent customer care skills!

GREGORY JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlee Nichols  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misty Helms  |  Online Move In 
Rating:
5.0

Thank you for making bvn our odd situation very easy and hassle free.

Dawn Mace  |  First Impressions 
Rating:
5.0

Very friendly, helpful staff! Highly recommend

Ronda Batterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul angelo springer  |  Overall Experience 
Rating:
5.0

The pick up starff in Webb City Mowere amazing and helpful! The drop off location on S Glenstone in Springfield MO was the most advanced as well as wonderfully clean and organized I’ve ever seen!! They have an amazing staff! The convenience of rolling carts and loading and unloading bays were awesome!! Never again will I use a different storage facility!

Geniva Andrews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DERR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Taylor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Regina Eckley  |  Online Move In 
Rating:
5.0

Thank you for the awesome deal when I got my storage,& I am happy that it is right around the corner from me.

Karen hurt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONETTA BAILEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JARED SARDIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHEY WILSON  |  Overall Experience 
Rating:
2.0

Always were always dirty and smelled like cat P. All of our items got moldy in that facility. We have to move our stuff got ruined. We were told it was climate controlled. After we noticed our stuff getting mall day we realized it wasn’t. We were like Too

MICHAEL PHILLIPS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David FAWCETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Forbes  |  Overall Experience 
Rating:
5.0

Top notch facility

Thomas Goodeluinas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark murarescu  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tracy Black  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KRISTY HARRISON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david rivera  |  First Impressions 
Rating:
5.0

John and his team are friendly and amazing!

nick mesick  |  First Impressions 
Rating:
5.0

I really love this location. The employee's are kind n professional. I wouldn't go anywhere else.

Tina Federico  |  First Impressions 
Rating:
5.0

Great place to rent a truck, and a free month of storage too.! We use them often. So Thankful.

Martha RICHARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine robb  |  Overall Experience 
Rating:
4.0

One time we ran into people that were sleeping in their storage. It made it a little uncomfortable to access our storage.

Jennifer Wade  |  Overall Experience 
Rating:
1.0

Everything I owned was ruined and the staff was by far the worst people I've have ever dealt with in my life. I will be very outspoken about how choosing uhaul to move and to store my belongings was the worst decision I have made in decades!!

Jeanette Hayes  |  Overall Experience 
Rating:
4.0

My experience was fantastic I would have gave a 5 star if not for someone not doing their job when I called and had my storage unit canceled, instead I got a late notice and I had to call again! Only to wait on the phone for over an hour again! before resolving this issue to which I again had to wait for an employee to do their job properly at this site before it got resolved. However other than this issue all other things where great,

Brandon Augustus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS LANEY  |  Overall Experience 
Rating:
5.0

This is the best place ever I would recommend it for everyone

Pamela Silletti  |  Overall Experience 
Rating:
3.0

Time consuming process. Firstbstoragevunit was full of trash.

Donald Criger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melia Thompson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEITH LUCE  |  First Impressions 
Rating:
5.0

When we got the storage unit, the young workers at the desk were more than helpful and friendly. Excellent customer service.

Scott Poppen  |  Overall Experience 
Rating:
5.0

The bathroom in the building where my storage unit was need some tending to. The toilet needed cleaning. There wasn't toilet paper ready on the dispenser. And, the roll of paper towels was on top of the dispenser, instead of being install in the device. Which means a person has to handle the whole thing, to get a piece of paper to dry hands. In this time of Covid-19, this public bathroom could have been a little cleaner and ready to go. It was just a matter of a little neglect. That is all. I really liked all the staff i interacted with. And the building and the unit I had was impeccable. The bathrooms just need looking after. Maybe hire a janitorial service to check on them daily?!?!

garrell herndon  |  Overall Experience 
Rating:
3.0

Simply out, I am a truck driver, and I just needed a locker for a month while I was in the middle of switching to a new truck. I was not able to get to the office during normal business hours and replied to an email stating the locker was empty with the date to which it was empty. I now show a past due for a locker I am not using. This is the only and real problem I have. I did try to call on a couple of occasions with no answer. This is the only problem I had, but seems a serious enough one.

JAMES SPERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy Harrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oney Langley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Matthews  |  Overall Experience 
Rating:
5.0

Staff is awesome.

Tameka Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Kellermann  |  Overall Experience 
Rating:
2.0

Once again, when I went into the office to cancel my storage, 2 employees did not have masks on. When they saw me , they put them on, but kept taking them on and off. It was better, but still unsafe. Once again, Samuel helped me and he had his mask on at all times and was great.

Marla Drake  |  Overall Experience 
Rating:
4.0

The trash receptacles were in need of emptying as well as the parking lot required clean up.

HUGH JONES  |  Overall Experience 
Rating:
2.0

Were r my.b Elongings

Jacquelyn Lake  |  Overall Experience 
Rating:
2.0

I checked out online. 2 days later I waited 30 minutes on hold on the phone to verify that they received it and that someone would finish processing the check out. A week later and no one had finished it so I was racking up charges on my account. I finally had to drive over to get someone to check it out. That’s ridiculous.

Emily Culverhouse  |  Overall Experience 
Rating:
4.0

I was very disappointed by the lack of posting specific to the requirement of masks within the business which includes public areas within storage. So, I organized myself for a move out and arranged at times early and late when others were not present.

HARRY BRUNDRIDGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Sanderson  |  First Impressions 
Rating:
1.0

I am appalled that you are not requiring your employees to wear a mask. I felt so unsafe during the reservation process. Most of the customers and 2 out of 4 employees were not masked. UHaul should step up and require masks for employees and customers. Very disappointed and if I was not desperate, I would not have used this facility. I will not recommend or use UHaul again.

Marla Drake  |  First Impressions 
Rating:
5.0

Delivered everything promised from the start. Staff very friendly and knowledgeable.

HENRY MYERS  |  Overall Experience 
Rating:
5.0

Thank you

Elizabeth Moore  |  First Impressions 
Rating:
5.0

I love this place. Very friendly staff. I was in a hurry to.

Kendra Webster  |  First Impressions 
Rating:
1.0

I only stayed with Uhaul for two months due to the inefficiency of the facility and staff. I set up an automatic draw which never worked. I was locked out of the building and my unit at least three times. I was sent two late fees although I had already paid. The staff could not fix the problem although they did try. I gave up being able to use my storage unit so I transferred to another company.

JERRY SULLINS  |  Overall Experience 
Rating:
4.0

There’s no light in the unit or outside. So at night was very hard to see. Also there was no gate at all around the units. Was small and the cost was 109.00 a month for small place. It was vinbient at the time. But it wasn’t economical. The guys that worked inside were friendly n very helpful when I left. The phone person and the one doing email kept sending me late fees n payment due at the time And I was already moved out

Theresa Reaves  |  Overall Experience 
Rating:
4.0

I wish I knew that the storage units were only accessible from 5am-10pm. I assumed it was 24 hour access as your given a pin code to enter. Worked all day have to be out of my place 11am so I packed up my suv to make two trips to the storage and have everything done the night before and arrived at 11pm to find out I can access it so had to drive home and wait. Outside of that great place

Kris Hughes  |  First Impressions 
Rating:
2.0

Had I known there was no elevator to access the second floor, I never would have used this facility. It is difficult to push items up and down very steep ramp.

Geoff Poli  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana Crowson  |  Overall Experience 
Rating:
3.0

I understand the need for so many phone numbers and addresses upon pick up but to have to go through the same process of 3 numbers and 2 addresses upon drop off is a little extreme. At least save the info from pick up. It is being dropped off; I shouldn't need to donate the blood of a virgin too.

Skylar Hale  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDWARD FERGUSON  |  Overall Experience 
Rating:
5.0

all on board were excellent help!

Scott Poppen  |  First Impressions 
Rating:
5.0

I appreciate the one month of free storage given to me by U-Haul. The whole experience went well. Thank you

Patrick Murphy  |  Overall Experience 
Rating:
5.0

We messed up at first. We reserved online...... then we got there and got to look at it in person.....and it was too small. The lady working was happy to help us find a bigger unit. The only thing I think could use a redo.....is the 1st part of your ramp.....it was like pushing humans up the big hill of a roller coaster. Some of the cars do not steer well enough to handle that. Otherwise we love it.

Kera Gramley  |  First Impressions 
Rating:
5.0

I had to have a craniotomy on Feb 6th, once surgeons got in, they found I had 3 brain tumors, not 1. I got behind and John helped me. I will never forget his generosity. Thank you so much!!

Norma Lawson  |  Overall Experience 
Rating:
5.0

Very good thanks

Charles Jackson  |  Overall Experience 
Rating:
5.0

No comments

Gerard Scacchi  |  Overall Experience 
Rating:
3.0

Pickup was very long and tedious, as it was done with another party over the phone. Dropoff was very easy.

doug smith  |  First Impressions 
Rating:
5.0

Good

Donald Gutzman  |  Overall Experience 
Rating:
5.0

My whole experience with uhaul was very good!

Priscilla Gill  |  Overall Experience 
Rating:
5.0

I had a great experience with U-Haul we rented a 10-foot truck and an auto transport drove from California to Springfield and it was a really good trip no problems no issues truck was comfortable it w

Priscilla Gill  |  First Impressions 
Rating:
5.0

I recommend this storage facility, It was well lit, clean, and climate controlled, and I felt my items were safe at all times.

david medley  |  Overall Experience 
Rating:
5.0

Always love using your service when I move..

Lena Brasuell  |  First Impressions 
Rating:
5.0

Awesome crew

Donavan Holton  |  First Impressions 
Rating:
1.0

The worst managment ever

MIKE AKIN  |  Overall Experience 
Rating:
5.0

John the GM was great! Everyone was helpful and knowledgeable. Made moving less stressful.

Lucas clem  |  First Impressions 
Rating:
5.0

First time ever using it and I will keep in mind about it if I need it again and I will tell others about it as well

Richard Collins  |  Overall Experience 
Rating:
5.0

I occupied two storage units for over 4 years. Staff was helpful and friendly. Really clean, secure and safe environment. Uhaul made exceptional effort to ensure that vacating was quick and smooth.

Tina Billingsley  |  Overall Experience 
Rating:
1.0

This place kept having flea problems repeatedly. Kept informing them of it and they said they took care of it. Also, employees would tell us one thing while another a different thing.

Megan Miller  |  Overall Experience 
Rating:
5.0

I was very happy with all the services! Everyone I dealt with has been courteous and has exceeded my expectations. I would recommend UHaul in the future every time! Thank you for your professionalism

rhonda kraft  |  First Impressions 
Rating:
5.0

I feel like our things are really safe. I appreciate the good music playing overhead. Kind of funny. Thanks a lot!

Andrew Gibbs  |  First Impressions 
Rating:
5.0

Great service and professional support

robert dodson  |  First Impressions 
Rating:
5.0

Awesome

Joyce Weaver  |  First Impressions 
Rating:
5.0

Great, friendly and educational. ❤️❤️

Kay Sutton  |  First Impressions 
Rating:
5.0

The young man that helped me get everything set up was great! Very sweet and knowledgeable. He is an asset to your company!

ALIEA MARSHALL-COX  |  First Impressions 
Rating:
3.0

There was no light in my internal unit so it made it very difficult to maneuver

jennifer crummey  |  Overall Experience 
Rating:
5.0

We love how easy the online service works, it makes getting in and out fast and convenient. Facility is very tidy and organized and customer Serbia top notch!!!

Tonya Stockton  |  First Impressions 
Rating:
5.0

Good service!

daniel saldeen  |  First Impressions 
Rating:
5.0

They were professional and friendly.

Kristy Harrison  |  First Impressions 
Rating:
5.0

Very pleasant experience, will be doing business with you all again in the future. Customer service was top notch and first priority.

Jeffery Thomas  |  First Impressions 
Rating:
5.0

U-Haul Moving & Storage at N Glenstone has Excellent Customer Service with secure entry and exit procedures in place, many cameras and a convenient location. Highly recommend this location. John

JOHN ZUMWALT  |  First Impressions 
Rating:
5.0

Wonderful service.

anna darnell  |  First Impressions 
Rating:
5.0

Great help

MIKE AKIN  |  First Impressions 
Rating:
5.0

Very nice and helpful staff made everything a lot easier

brenda toler  |  First Impressions 
Rating:
5.0

John the manager and staff were always very nice and helpful. Never would have expected that kind of wonderful service despite how busy they seem to always be.

Sean McDonald  |  Overall Experience 
Rating:
5.0

Thank you for good service and keeping my belongings safe and secure.

lisa kershner  |  Overall Experience 
Rating:
5.0

Everyone I've dealt with at this location has been courteous, helpful, friendly, and professional. The facility is clean and easy to use. I recommend this location!

Robin Martin  |  First Impressions 
Rating:
1.0

N/a

John Thompson  |  Overall Experience 
Rating:
5.0

Professional, Skillful, Courteous and Very Friendly Staff, Exceptional Facilities and Vehicles, First Class Security. Will be a return customer for any and all vehicle and storage rental needs..

Stan melton  |  Overall Experience 
Rating:
5.0

John, Hilary, and Kenneth was outstanding. Words can't even say how appreciative I am for all their kindness and help. They really care about the customers. Thank you so much.

LANA CARRIKER  |  First Impressions 
Rating:
5.0

Excellent facility and staff.

paul stewart  |  Overall Experience 
Rating:
3.0

The customer service is excellent but a climate controlled building shouldn't be colder than it is outside

Todd Popp  |  First Impressions 
Rating:
4.0

Parking lot flood lights do not come on until 8:20pm so lot is dark for about 3 hrs every night. I did not feel safe accessing outside storage unit after office closed until lot lights came on.

alan wesley george  |  Overall Experience 
Rating:
5.0

Thank you

chris welch  |  Overall Experience 
Rating:
5.0

Thank you for keeping my things clean and safe

Chester Jacobs  |  Overall Experience 
Rating:
5.0

Everything there was excellent.

frank gates  |  Overall Experience 
Rating:
5.0

Clean well secured facility. Excellent customer service at this location.. I would rent from them again.

Ann Vunovic  |  Overall Experience 
Rating:
5.0

Good service and people.

frank gates  |  Reservation 
Rating:
5.0

Efficient, knowledgeable, exceptional service! Thank you!

Jamie Kidder  |  Reservation 
Rating:
5.0

So appreciate the service and help I received ... couldn't have done it without them!!!

diane roberts  |  Overall Experience 
Rating:
5.0

Kenneth and Ryan as well as the rest of the staff were great to deal with. Knowledgeable and friendly. Thanks!

kevin dehetre  |  Overall Experience 
Rating:
5.0

Very nice and convenient facility.

Eric Severing  |  Overall Experience 
Rating:
5.0

Clean facilities, well maintained and secure. Friendly staff.

Jayna Witt  |  Overall Experience 
Rating:
5.0

Great experience all the employees were very helpful and very friendly

Patricia Hon  |  Reservation 
Rating:
5.0

They were all very pleasant to work with and very accommodating.

Teresa Carr  |  Reservation 
Rating:
4.0

Staff was very knowlegable and helpful. Storage facility was clean and comfortable.

Brent Stahl  |  Overall Experience 
Rating:
5.0

They got us right in due to our circumstance. They even got us 2 units down stairs which helped alot since myself and my husband had to unload a whole house alone. The carts helped alot.

Gary McGuire  |  Overall Experience 
Rating:
5.0

Great staff, very helpful

albert headley  |  Overall Experience 
Rating:
5.0

I think more staff might be needed on Saturdays. The staff seemed to be overwhelmed BUT they were all hustling and very friendly.

David Neilson  |  Overall Experience 
Rating:
5.0

Got us fixed up with 2 storages so we could unload our stuff due to our house not being ready. And we didnt have to go up stairs which was great since it was just my husband and I unloading

Gary McGuire  |  Reservation 
Rating:
5.0

Very pleased. Excellent experience!

Marlin Kroenke  |  Overall Experience 
Rating:
1.0

There was confusion about my rental agreement and the Lady who helped me was very rude and did not want to help.

Dennis Lacey  |  Overall Experience 
Rating:
4.0

Had to wait in line for long time

Regena Hill  |  Overall Experience 
Rating:
5.0

Thank you for all your help in getting us enough units for our stuff. Very helpful!

Janet Michel  |  Reservation 
Rating:
3.0

The fellow who helped me was outstanding. However, they were real busy and did not have enough help. Several people were waiting too long for service. Checking in trucks was taking way too long.

cayree ragsdale  |  Reservation 
Rating:
3.0

We got charged a $30 late fee, even though we were told that the fee was going to be taken off our bill, it never did. When asked if the $30 can be credited to our card on file the manager told us no.

Sheila Owens  |  Overall Experience 
Rating:
5.0

Tyler was the UHaul representative we dealt with at this location and he was wonderful to deal with.

Darrin Beeson  |  Overall Experience 
Rating:
5.0

Kenneth Taylor and Deanna were always very helpful. I appreciate all they did.

ac tolbert  |  Overall Experience 
Rating:
4.0

User friendly staff. Ryan went out of the way to help. Thank you

viswanathan subramayiam  |  Overall Experience 
Rating:
5.0

The storage at U-haul is great the climate control is wonderful cause it was a hot day when we moved in. Plus they provided charts to help bring things in which was absolutely helpful.

Rajena williams  |  Overall Experience 
Rating:
1.0

Entire process was nightmare. Starting from 1 hr wait to get unit to staff member who said he couldn’t answer questions bc he’s new & GM wasn’t available.. then Unit wasn’t truck accessible-cancel!

Melissa Pitfield  |  Overall Experience 
Rating:
4.0

Construction made it a little difficult to park near the temporary office and wait times were a little long due to only 2 computers available.

ROBERT CLIFF  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top