Customer Reviews for U-Haul Moving & Storage at Mt Juliet

7,298 reviews

14535 Lebanon Rd   Old Hickory, TN 37138
(At the top of the hill past Tractor supply, Across from St. Stevens church.)

(615) 754-6246

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 754-6246

14535 Lebanon Rd
Old Hickory, TN 37138
(At the top of the hill past Tractor supply, Across from St. Stevens church.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott Foster 
Rating:
5.0

Best uhaul on the business. All the staff is amazing

Jason STUART 
Rating:
5.0

Customer did not leave a comment.

Lamekia Lee 
Rating:
5.0

Customer did not leave a comment.

armand gonzalez 
Rating:
5.0

Offer vehicle without crack windshield (bugs and bird crap) and passenger door that closes properly. Starting with less than a 1/4 tank of fuel; first stop...fuel. After 50 miles, the tires finally rounded enough to feel like we were no longer riding on the rims. Overall performance was fine, it got the job done.

Dean Tuttle 
Rating:
5.0

Customer did not leave a comment.

Steven Garcia 
Rating:
5.0

Customer did not leave a comment.

RONNIE RUSSELL 
Rating:
5.0

Thank you all for your service. Have a bless day!

Paticia Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mark evens 
Rating:
5.0

Customer did not leave a comment.

Eugene Loch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL MCGHEE 
Rating:
3.0

Customer did not leave a comment.

David Schwab 
Rating:
5.0

Customer did not leave a comment.

Quentin Mccrary 
Rating:
5.0

Customer did not leave a comment.

JAMES CROCKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Mize 
Rating:
5.0

The team at the Mt Juliet location is always friendly, helpful & efficient. The only problems I have encountered are the In flexibility of the corporate computer system. It went down on Thursday and I had to pay movers for their time for nothing, well, nothing and a waste of my own time & money as well. Many transactions are limited by, your software. And corporate policy. I've had multiple moves and, in a move, receipts get misplaced. You don't allow refunds on unused boxes without a receipt. Period. So all those separate transactions, on the same credit card I've used there for hundreds of dollars, you can't locate in your system and apply a refund. That's lame as hell. It's industry standard for a company your size, especially when you have customer accounts & U-Haul apps, on our phones and you still demand users do your bookkeeping for you. Then the system crash, where you lost 4 customers just in that one store in the time I was there on Thursday. No manual process, no front end process that could post to the central database when it was up again. BAD design! 30 years in IT and I haven't seen such a fragile system in years. Also, just in general, several times I've done transactions where the agents will tell me: "The system won't let me do this/that/the other thing" that it should be able to do. It can't find me with my name, email, phone, or order, under some scenarios. I think you need to take a hard look at your systems. Your people at the rental locations generally do a great job. Corporate IT seems to be hampering their work, not aiding them.

Alan H Nitikman 
Rating:
5.0

Customer did not leave a comment.

otis Roberts 
Rating:
5.0

Exceeded expectations. In the truck and on my way in less than 5 minutes and the return process took less than 3 minutes. Everyone at the UHaul store was extremely helpful and friendly even though I returned the truck at closing time. Overall, a great stress free experience.

John Wonderly 
Rating:
5.0

I cannot think of anything to improve. The young men who checked me in were very nice. The van was very clean easy to drive. I did have a little trouble locate the gas tank, but I finally found it

Tammy Morse-Jones 
Rating:
2.0

Customer did not leave a comment.

TODD WHITE 
Rating:
5.0

The personnel at both locations were very courteous, professional, and helpful. Kudos. However, you shouldn't have to add the U-Haul App to your phone in order to resize the receipt. It was microscopic on my phone and not legible without a magnifying lens.

JENNIFER THOMAS 
Rating:
4.0

I needed to purchase some supplies for packing and moving. One thing I purchased was a lock for the truck. I didn't know until we were leaving town that the lock didn't fit. It was a lock more suited to a storage locker. Had to make a stop at a retail store to buy another lock. I feel the folks at the rental location could have asked what the lock was for (truck or storage) and then could have recommended an alternative. $12 wasted. In all other areas they were quite helpful.

Stevan Bull 
Rating:
5.0

Customer did not leave a comment.

David Holland 
Rating:
5.0

Customer did not leave a comment.

maria gonzales 
Rating:
4.0

The service at this location is top-notch, friendly, and professional. They also try to go out of their way to help meet my needs. Unfortunately, however, I continue to have issues with the app check-in to return equipment. If I search for a location "near me" it recognizes the location... but returning equipment, it then says it cannot find my location -- despite it being shared without restriction. I tried numerous times to no avail before finally giving up. (Yes it was updated.) There were two other people also having issues when trying to pick up at that same time.

Melissa Jaramillo 
Rating:
5.0

Customer did not leave a comment.

Alan Smith 
Rating:
5.0

Creo que tienen un equipo de trabajo excelente y muy profesional , esta es la segunda vez que rento un camioneta y todo ha sido excelente, regresaré nuevamente para volver a rentar , este es mi lugar de renta

Eladio Perdomo 
Rating:
5.0

Rook provided great service!

Terry Baskin 
Rating:
5.0

The location I have used a few times now in the past year has amazing employees. I’ve only witnessed amazing customer service every single time, and not just for me. I also witnessed a couple very busy times and each time the faculty kept their cool and offered only friendly welcoming behavior.

Brice Leasure 
Rating:
5.0

Excellent check out and check in staff.

Martie Glenn 
Rating:
4.0

Customer did not leave a comment.

Mark McDougal 
Rating:
2.0

Waited at location where sign indicated for over 1/2 hour. Had to leave vehicle to go inside despite sign telling me not to. Location appeared to be understaffed and disorganized.

Robert Jones 
Rating:
5.0

This has been the best rental experience I have ever had. Everyone was very nice and helpful. Thanks so much!

PAMELA SYCK 
Rating:
5.0

No improvemnets needed, the staff here are always friendly and very helpful. Not too many places give this kind of service anymore. Joe and Latisha made the xperience pain free.

Shelia Woodard 
Rating:
4.0

Staff was very helpful. Unfortunately the trailer I rented was 6 foot wide but the ramp was only 4 foot wide so I couldn't load the mower that I bought two hours away.

Joseph Favazzo 
Rating:
5.0

Customer did not leave a comment.

Daniel Hester 
Rating:
5.0

Thank you Nick. Well done.

Gloria Heredia 
Rating:
3.0

Customer did not leave a comment.

Jennifer Smith 
Rating:
3.0

Customer did not leave a comment.

Beverly Hill 
Rating:
1.0

It’s too expensive

Austin Holland 
Rating:
5.0

Customer service was great everyone was helpful. Price was very reasonable for tralior.

brenda casey 
Rating:
1.0

The truck I rented had a hole in the roof of the trailer and ruined a lot of my belongings..The center manager was very rude and would not help me at all this is the Mount Juliet TN center. VERY VERY POOR SERVICE..

Floyd Moore 
Rating:
5.0

Customer did not leave a comment.

Damon Martin 
Rating:
3.0

Your pricing model is very unclear and misleading, stop promoting “$19.95” when it’s going to cost way more.

Charles Langford 
Rating:
5.0

Customer did not leave a comment.

Amanda McKnight 
Rating:
5.0

Management and staff was first rate! Massively helpful.

Michael Anton  |  Overall Experience 
Rating:
5.0

The door was hard to open and the cord broke during the process. I called it in and they said they would take care of it.

DANA BROWN 
Rating:
5.0

Some missing box inventory. No file boxes. Not a major issue, but needed for move. Otherwise, no issues. Excellebt service from the team.

Alan H Nitikman 
Rating:
5.0

Customer did not leave a comment.

phillp hayes 
Rating:
5.0

Customer did not leave a comment.

Bakhrom Shamakov 
Rating:
5.0

Customer did not leave a comment.

wayne moore  |  First Impressions 
Rating:
5.0

Hayden provided top notch service and made sure to take the time to explain everything to me even though he was very busy!

JOSEPH CASH 
Rating:
5.0

The service I received was 5 ***** and I'm very happy with installation and customer service was absolutely awesome. Thank you U Haul for amazing service.

wayne castleman 
Rating:
5.0

Customer did not leave a comment.

Jeff Gilliam 
Rating:
5.0

Customer did not leave a comment.

marty mcginty 
Rating:
5.0

No improvements, they were very accommodating and everything was the way it should be. When my piece of equipment was not available, they upgraded me to a different one at the same price which I thought was nice. The staff was friendly and knowledgeable. Customer service is so important and they were wonderful.

Anne Young 
Rating:
5.0

Overall experience was excellent. My one recommendation would be to upgrade the computer system that is used for the facility. Staff was great and made check in/out easy. Would recommend to anyone with indoor storage needs.

Brian Buckner  |  Overall Experience 
Rating:
5.0

Very friendly staff. Courtesy and helpful. LOVE U-HAUL have used for years and years. Like the Old Hickory branch .....

Denis Goade 
Rating:
5.0

Customer did not leave a comment.

Allen Dedeluk 
Rating:
5.0

Customer did not leave a comment.

torri Buchwald 
Rating:
5.0

Gentlemen behind the counter that assisted us were awesome. Made our experience moving as smooth as possible.

TIM MARCINIAK 
Rating:
5.0

Customer did not leave a comment.

Nicholas Dozier 
Rating:
5.0

Customer did not leave a comment.

Zakhiriddin Tillakhodjaev 
Rating:
5.0

Customer did not leave a comment.

Karina Garcia 
Rating:
4.0

I have only experienced the pick up portion of my rental.

Betty Gray 
Rating:
5.0

Wry well run location !!

Lisa Carrin 
Rating:
5.0

The GM Hussan was the epitome of customer service. Kind, professional and personable are a few qualities I saw in our brief encounter. I plan to continue to do business and recommend U-Haul with this location in particular.

Zachary Nguyen 
Rating:
5.0

No improvements necessary

Percy Loftis 
Rating:
5.0

Best U-Haul place Returns super easy!

Holly Burlingame 
Rating:
5.0

Fill up the gas tank!!

Robert Hoskinson 
Rating:
5.0

Customer did not leave a comment.

Jeff Murray 
Rating:
3.0

Customer did not leave a comment.

Larry Scales 
Rating:
5.0

Customer did not leave a comment.

JAMES BACHSTEIN 
Rating:
5.0

Great place !!! The gentleman who took care of us was very good. I would recommend them 100%

Joan Kohut 
Rating:
4.0

Good customer service.

Juanita Brown 
Rating:
5.0

Customer did not leave a comment.

German Leon Melo 
Rating:
5.0

Customer did not leave a comment.

Barbara Saylor 
Rating:
5.0

Customer did not leave a comment.

victoria batcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Zamudio 
Rating:
3.0

Not charging people an arm and leg if they didn’t drive far

GERTHA BAZILE 
Rating:
4.0

Nothing

Juanita Brown 
Rating:
5.0

Customer did not leave a comment.

Robin McKamey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug Lackey 
Rating:
5.0

Everyone is very courteous and professional.

Ed Howard 
Rating:
5.0

Customer did not leave a comment.

PAT BARTROM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meredith Edmondson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Neal 
Rating:
5.0

Customer did not leave a comment.

Tracey Williams 
Rating:
5.0

No smoking inside the store😊 If it were up to me. Otherwise, staff was great service was awesome! Thank you! -Helen Libanan

Helen Libanan 
Rating:
5.0

Customer did not leave a comment.

DANIEL OYVETSKY 
Rating:
1.0

Customer did not leave a comment.

ZAKIYA COOPER 
Rating:
5.0

Customer did not leave a comment.

Phillip Rich 
Rating:
5.0

Customer did not leave a comment.

Logan Hammontree 
Rating:
3.0

Customer did not leave a comment.

Rafael Aleman 
Rating:
4.0

Customer did not leave a comment.

Patricia Fuller 
Rating:
5.0

Customer did not leave a comment.

Julie Strong 
Rating:
5.0

Customer did not leave a comment.

Brian Shoemaker 
Rating:
2.0

There was next to no effort to clean the snow off the truck, the truck was located in the back behind the store and I was told to go find it myself, which I said no to. The guy then tried to make nice but I was already annoyed enough. When I returned it the kid working the return got real political real fast with his small talk, then went on a misogynistic rant about women and their driving skill. Jeez

Skylar Roberts 
Rating:
5.0

Customer did not leave a comment.

Steven York 
Rating:
5.0

The manager here was very attentive and helpful.

Scott Darr 
Rating:
3.0

Customer did not leave a comment.

David Poirier 
Rating:
5.0

Hussein was very helpful. He is courteous and professional.

Bobby Cross 
Rating:
5.0

Best U-Haul I've ever used. Will only use this location. Hussein is absolutely amazing. Well knowledgeable very polite and great customer service.

Jason STUART 
Rating:
4.0

Customer did not leave a comment.

Dave Woodhouse 
Rating:
5.0

The General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.

Eugene Loch  |  First Impressions 
Rating:
5.0

The General Manager, Hussein, was extremely helpful. We had two, minor issues with some on-line accounting that he was able to completely able to resolve. He even added a couple more perks to our account that we found very useful. Highly recommend this place. Everything was as we expected after we completed our 700 mile, one-way trip from Florida.

Eugene Loch  |  Overall Experience 
Rating:
5.0

Excellent drop off, very easy with friendly helpful staff.

MICHAEL WALTER 
Rating:
5.0

Customer did not leave a comment.

Mark Howell 
Rating:
5.0

The process was so easy to reserve a space online. Carts are available in the facility for easy moving in and out. I experienced no negative issues while using the storage facility.

George Powers  |  Overall Experience 
Rating:
3.0

I was told several times by an employee the first month rental on a storage unit was free but when it come down to it they charged me for that first month I had rented a 5x5 for one day and upgraded to a 5x10 the next they charged me for a full month on both of them I talked to the manager he said he would take care of it and see I got credited but I did not so watch what they tell you besides that the places are real nice place

Mike hicks 
Rating:
5.0

Please send me a receipt of cost. 3069812419. !

jaye zoerb 
Rating:
5.0

The process went smoothly

Robbie Aquino 
Rating:
5.0

Customer did not leave a comment.

Joseph Rosenwasser 
Rating:
5.0

Customer did not leave a comment.

Jennie Gay  |  Overall Experience 
Rating:
5.0

Hussein was very informative and helpful, the whole team there had great customer service skills. That's hard to come by these days. The only thing I could say is, I'd like to see a few more receptacles throughout the facility. It the storage area.

Jordan Reeves  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dinah Ross  |  Overall Experience 
Rating:
1.0

The staff was dismissive upon move in. It seemed to be an hassle for them to do their job and it was not a good experience. I left feedback about that but received no response. The staff was also and pushy, rude, and overall unfriendly upon move out. Not 45 minutes after the last of my items were out did I receive multiple, back to back calls asking to process my move out. I paid through 12/6, my items were moved out on 11/13. I did not appreciate the rush to vacate my unit during work hours interrupting a meeting for a non-emergent issue. I do not recommend this location.

Melissa Barber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Curry  |  Overall Experience 
Rating:
5.0

Hussein Alsafi helped me with this and he was excellent Best customer service experience in a while!

Caleb Hernandez  |  Overall Experience 
Rating:
5.0

Great

REGINALD PALMORE  |  Overall Experience 
Rating:
5.0

Hussein went above and beyond to help me out.

DANIEL LITTLETON  |  First Impressions 
Rating:
5.0

We really like U-Haul storage, the management and staff. No issues ever.

Ronald Broom  |  Overall Experience 
Rating:
4.0

I made a truck rental and storage reservation online. I confirmed with U-Haul customer service that I would receive the free month of storage upon move in for the month 10/6-11-5 even though my truck reservation was for a future date, 12/1. Upon move in I was curtly informed that that was not the case and it was explained to me in a quite juvenile manner by a staff member at the storage location that that was not the case. Since I am on a time crunch for my move I did not have the ability to shop around for another option. I feel that U-Haul was deceptive in its promise but more than that I feel that customer relations should be worked on for this staff member as they did not have to speak down to me as if I did t have a brain.

Melissa Barber  |  Online Move In 
Rating:
5.0

The GM there is great, hes been helpful on many occasions. As well as the other staff members

Jordan Reeves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennie Gay  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alex Thompson  |  Overall Experience 
Rating:
5.0

The door to the unit was bent and therefore not as secure without something in the unit behind the door to block it from being lifted. I was able to do that from the day I arrived, so it was not an issue! They said they would have it repaired once I moved out. I reminded them when I moved out and they said they would be taking care of it for the next guest. Everything about our experience was great and they worked with us to make sure we had everything we needed!

katie martin  |  Overall Experience 
Rating:
3.0

Too expensive!

Melissa Lant  |  Overall Experience 
Rating:
5.0

Everybody at this location was very helpful and pleasant

Justin Shrader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Martin-Street  |  Overall Experience 
Rating:
1.0

I have never had a positive experience at Uhaul, unfortunately. At my recent visit, I waited half an hour before someone was able to help me. The staff lack communication and customer service skills. As well, the terms of business were not clearly explained to me, resulting in a surprise charge on my card.

Daniel Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT THOMAS  |  First Impressions 
Rating:
5.0

Staff is super friendly and helpful. The facilities are well maintained. Our movers were very surprised on the condition of our items after 4+ years in storage - thank you for maintaining things so well.

Joseph Burrows  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela bulmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Snead  |  First Impressions 
Rating:
5.0

The staff was amazing. Hussein and Thomas went WAY beyond and above to assist me. They made UHaul proud.

Michael Anton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Bryan  |  First Impressions 
Rating:
4.0

Facility should be kept cooler. When paying for temperature controlled I would expect the temperature to be less than 80 inside b

Scott Tuttle  |  Overall Experience 
Rating:
5.0

Very clean and secure facility. All employees were exceptional!

Peter Iozia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD PALMORE  |  First Impressions 
Rating:
5.0

The assistant manager, who helped us was great and took amazing care of us.

Scott Tuttle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cortez Kidd  |  Overall Experience 
Rating:
5.0

Love the carts that are available to use. Staff was always helpful and knowledgeable

Legacy Family Academy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Netzeband  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY EDWARDS  |  First Impressions 
Rating:
5.0

So far so good!

John Yatsko  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amandea Shannon  |  First Impressions 
Rating:
5.0

Chase and his team took great care of us! We were late on a payment for one of our units but the other was on autopay, so he waived our late fee. Everyone was kind and attentive. Would recommend this facility to anyone!

Jacob Hopkins  |  Overall Experience 
Rating:
5.0

Wish price was lower

carol price  |  First Impressions 
Rating:
5.0

It would be nice if y'all would give me some of my money back lol js

tina freeman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel Roman  |  First Impressions 
Rating:
5.0

Excellent customer service and a very clean facility!

Michelle Humphrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Hennessy  |  Overall Experience 
Rating:
5.0

These people are the best!!!

William Riddle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lanell doner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

casey vickers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mandie Skeens  |  Online Move In 
Rating:
3.0

My storage unit leaked and I have some things that are irreplaceable that got ruined.

Karen Dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Halliburton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Lasater  |  Overall Experience 
Rating:
5.0

They were all extremely helpful and friendly. Have been to this location numerous times and always had an excellent experience

Paula Duke  |  First Impressions 
Rating:
4.0

The motion sensor lights in the hallway need to stay on longer. If you are in your unit and the hallway lights go off it’s dangerous trying to get out to the hall to get the lights to come back on if you are packing/unpacking as you can’t see since the individual units aren’t lit.

Shahn Donegan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Jones  |  First Impressions 
Rating:
5.0

Hussian did a real great job of explaining everything to and assisting us with the move in

DAVID KERR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Ranellucci  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Denton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATASHA GREEN  |  First Impressions 
Rating:
2.0

I’m very angry first I was quoted the wrong price over the phone and I repeated what she said and then that same person told me my first month of storage was free and I get there and I was charged if I had not been so tired I would have gone some place else because she didn’t put it in the computer

zulma diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN MOORE  |  Overall Experience 
Rating:
5.0

Thank you so much for your help! Excellent customer service!

Michelle Humphrey  |  First Impressions 
Rating:
5.0

Very good experience

Daniel Dyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantelles Carr  |  Overall Experience 
Rating:
1.0

The unit alarm went off when I opened it. I went to talk to a manager to see of that were a normal thing, the uhaul team locked the doors. The police showed up later to see what was happening I was being criminalized for opening the door to a unit I paid for two days before. There has been no cancelation notice up to this time, and still yet to recieve any. I am currently considering legal action for the distress, defamation, breach of contract, and humiliation. I have never received such a unprofessional service in my life.

Christopher Miller  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

josh shandsballas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERI PRICE  |  Overall Experience 
Rating:
5.0

Thank you for being so close to our house.

victoria scruggs   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Curry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamecca High  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard hughes  |  First Impressions 
Rating:
1.0

I would recommend anyone looking for a safe place to store your belongings at this facility, they have really friendly staff and they walked me through the move in process and they do provide locks that are inexpensive. Unfortunately, I do have to give it a one star rating due to when I was moving out an employee charged me on “accident” for 3 fee’s totaling 80$. I was on the phone with them as they made this error, they ended up calling over a manager whom stated they didn’t know what the charge was for. The employee then stated they “may” have checked the 3 boxes that added those fee’s. We ended the call with pretty much there is nothing that can be done because it has already processed on their end. I then received a call back from the manager shortly after, he said he contacted corporate and they also stated there was nothing that could be done because I had already moved out of the unit and it had already processed on their end. The manager said unfortunately I would still be charged regardless of their mistake and they “may” be able to refund me or “something”. I immediately locked my cards, and I am waiting to see if they proceed with charging me. I do not usually write reviews but when I do, I try to be as honest as possible. I really did enjoy my stay at this location, just really unprofessional that nobody could correct their mistakes. At the end of the day I am still extremely happy to say I was confident in trusting this facility to hold my belongings. And I realize people make mistakes! So, no need for an all negative review it deserves the good too. :)

Brandon Searfass  |  Overall Experience 
Rating:
5.0

The staff here is wonderful and I can't say enough good things about them.

Tonya Simmons  |  First Impressions 
Rating:
5.0

Love this place. They always been there for me,helping with my needs. Have used storage unit and Trucks.

KERI PRICE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Boock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mathew Cotham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradford Suder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Gragg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STAVANA Brown  |  Overall Experience 
Rating:
1.0

Looked online Sunday and seen 10x10 units available. Went to facility. 2 lazy employees said there were no 10x10s available and “pulled a report” to verify. Went back out to my vehicle, got online, and rented the 10x10 unit that I wanted while sitting in the parking lot. Did their job for them, maybe they should share their paycheck.

Gregory Cowan  |  Online Move In 
Rating:
5.0

Extremely helpful staff. Would highly recommend for storage needs. Also, supply costs for boxes and tape are actually lower than HD or Walmart.

Geoffrey Ostman  |  Overall Experience 
Rating:
5.0

Mt Juliet Uhaul is run well. The staff is great, some are young you get some non sense with that, but overall it was a pleasure to do business there. Adam Cash helped me with returning furniture pads and getting refunded, I appreciate hiw he handled that. 5 stars.

Bryan Halcott  |  Overall Experience 
Rating:
5.0

They were great and helpful

Marla Lowe  |  Overall Experience 
Rating:
5.0

Had no problems , staff were friendly and very helpful . I would definitely recommend

Kamecca High  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy brewington  |  Overall Experience 
Rating:
5.0

Moving in was nice and easy!!

Michael Kinnaird  |  Online Move In 
Rating:
5.0

Adam was very helpful when changing my truck rental and storage. And very curious.

Elizabeth smith  |  First Impressions 
Rating:
5.0

Great staff and place! Very helpful when it came to accommodating!

Marla Lowe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MATTHEW BUSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Fairchild  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHASE MICHAEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Searfass  |  First Impressions 
Rating:
5.0

Professional and personable employees really made a tough move go as well as possible.

Mitchell Koses  |  First Impressions 
Rating:
3.0

My only complaint is it is very difficult to communicate with the location. When you call the number, it transfers to the 800# which is typically unable to help with your call. You should be able to contact the location directly and only speak to the direct location.

Ecoview America  |  Overall Experience 
Rating:
2.0

The fact that I was made to pay a bill before it's actual due date in order to go inside of my storage was a disaster I do not appreciate it and then the fact that one of your employees went outside to discuss me instead of staying inside with me when he went on the phone with a man named Adam so yes I'm very dissatisfied in your service and I've been using you for years and just know that if I could find another way of not using you in the near future just know I won't be

LAQUASHA BROOKS  |  Overall Experience 
Rating:
5.0

Thank you for all You've done

Kevin Highers  |  Overall Experience 
Rating:
5.0

AJ and team were very helpful.

Mark Krabacher  |  First Impressions 
Rating:
5.0

Great staff, friendly and very helpful.

SEAMAN LIZABETH   |  Overall Experience 
Rating:
2.0

Renting a truck here was no issue. Being told a storage space was available at the time the reservation was made and later finding out that, not only was the unit no longer available, there was no way of knowing when one would be ready threw a massive wrench in our moving day. Why allow reservations to be made and ask for a date that a unit would be needed if there are no units available? Fortunately the team managed a workaround and getting a unit secured but I can't imagine everyone being so fortunate in the future.

Quin Smith  |  First Impressions 
Rating:
5.0

The owner Adam was an absolute jewel! If he’s any representation of his staff, then a goldmine has been struck!

Hubernetta Stuckey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarrod Bolus  |  First Impressions 
Rating:
5.0

Nice facility. Well maintained. Everything was better than anticipated. If you need storage, it's a great place to go!!

Judy Mucenieks  |  Overall Experience 
Rating:
5.0

Adam and his U Haul staff are outstanding. This is my 5th time doing business with them and I can’t thank them enough for their professionalism and attention to detail. They are always helpful and go above and beyond to make me feel welcomed. Thank you Pietro Fiore

Pietro Fiore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Kerr  |  Overall Experience 
Rating:
3.0

Office hours were convenient, but not always staffed to help. 3-4 guys in bay area while customers waited in store for help. Or, 2-3 guys helping with rental jobs, but no one manning the store. However, I know help is hard to come by, but when you have 3-4 guys in the garage or 3guys helping with a rental truck while regular paying customers are sitting inside waiting for help, it gets annoying. However, guys were always helpful and pleasant when you finally got service. I just want to go back in time when ppl who paid monthly for services got customer service within a reasonable time (is 15 mins too much to ask when 3-4 ppl are with someone else, and you're left standing with no help?

marilee denton  |  Overall Experience 
Rating:
5.0

AJ Cash and his staff have gone above and beyond to help my family with our storage needs and questions!

Audrika Wade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Stewart  |  First Impressions 
Rating:
4.0

Both 1st floor 10x10s we rented had water on top of 1’or 2 plastic bins we had converted our stored items into previously(- The water appeared to be orienting on the rear wall from above ; if we still had item had items in cardboard some things would have been ruined

Edd Brashear  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard Plummer   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne Mambungu  |  Online Move In 
Rating:
4.0

Difficulty with store personnel answering phone to confirm truck day of move out. Earlier during last month of storage, staff on site answered incorrectly on how customer would receive credit back in case of partial month use. Had to get correct answer from Uhaul national customer service after extensive time on hold.

Brian Meador  |  Overall Experience 
Rating:
4.0

Was only little surprised by storage unit being outside building in old truck box. That should be disclosed online.

ANGELA WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Littrell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JenniferM OcasioCarrion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN NEAL  |  Overall Experience 
Rating:
5.0

It was easy Staff were professional. Thank you.

Kevin Highers  |  First Impressions 
Rating:
4.0

The manager Adam a cash was very pleasant I’m very pleased ! Thank you!

Vashti MCKinney  |  Overall Experience 
Rating:
5.0

Kind and very helpful,

Rebecca Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jimmy blackman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomi Smith  |  Overall Experience 
Rating:
5.0

Do you have my check in date wrong. I did not check in until 12/6/21. Please correct this. Thank you

Shirley Mathis  |  First Impressions 
Rating:
4.0

Do not like the check in process. It's confusing to have to check in at one door then enter into another one. It should just be the one door. Loved it other than that.

Gabriella Choate  |  Overall Experience 
Rating:
5.0

I have got to say, this was my first U-Haul experience. Moving out of State was a scary ordeal. I have never done it and only had myself, my Sister and my Brother in law to help. From beginning to end the experience was way more than we expected. Everyone was helpful, kind and professional. If ever I should have to do it again, I will definitely go through your company. I am telling anyone who cares to listen about this amazing moving experience‼️👌🏽👌🏽 Thank you, every single one of you‼️ Suzin Holtz

Susan Holtz-Furlano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Barker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARY JO SALVETTI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY WILLIAMS  |  Overall Experience 
Rating:
4.0

The only problem I had was there was a couple of weeks when I couldn’t get in because I thought I’d lost my key and I couldn’t find what I needed to unlock my lock. When I finally called to arrange to have it cut off, I was told that a new lock had been put on my unit and no one told me until then.

Shirley Mathis  |  Overall Experience 
Rating:
5.0

The technician and manager helping me were knowledgeable and helpful. The manager was especially helpful in explaining the procedure as I was taking over a storage unit I shared with a friend.

Larry Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beth farmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Cooper  |  Overall Experience 
Rating:
4.0

My only complaint would be lack of Ramos at entry door in the event you couldn’t back a truck or trailer to the door. Other then that a great place with friendly and helpful staff.

ROBERT DAUGHERTY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT DAUGHERTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Ethridge  |  Overall Experience 
Rating:
5.0

Great storage facility and wonderful employees.

Calista Hodges  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Dunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaQuntia Day  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Summerhill  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful! My experience with the move in was excellent facility very clean.

Angela Hinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Holmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea Lair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Berg  |  Overall Experience 
Rating:
5.0

Adam Cash is an excellent General Manager.

Jace Sayer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deanna giddens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MACKENZIE COCKRILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melody Kellett  |  Overall Experience 
Rating:
1.0

First, they gave me a unit that already had someone elses belongings inside and then issued me a new storage space. THAT space was empty, but they forgot to add that to my account so they locked my box up. Had to chat with them about that issue for nearly a half hour trying to get THAT squared away. Then the truck I rented to haul my toolbox had a door that kept popping open, and if it wasnt for a friendly driver on the road, I could have spilled everything out that wasnt tied down and/or killed someone. Truck had a cracked windscreen. Not a biggie, but I had to explain it away after the fact. After that, they neglected to close my account when I returned the vehicle as the unit was now empty. Now I keep getting rent reminders and charges added to a unit that I turned in 1 month ago. So you tell me how my experience was.

Kevin Utley  |  Overall Experience 
Rating:
3.0

Not very clean, lots of spiders. Some staff friendly but not everyone.

John Burnette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Bacud  |  First Impressions 
Rating:
4.0

Tried 4 times to get my due date changed to the middle of the month for my budget,no one could help and management never called me back

James Blalock  |  Overall Experience 
Rating:
2.0

The overhead door/garage door was bent and off the track at the bottom. It got to the point that I could not open it all the way up, nor could I close it. I complained and a member of the staff worked on it and got it closed. I returned several days later and the door was still bent and water was dripping down on my quilting machine. I asked to see the manager, and was told he wasn’t there. I left a message for him to call me….he never did. So I moved out to another storage company down the road.

charley walraven  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Grisham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christi Linville  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen Jerkens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arlyn Gilmore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dallerie Pond  |  Overall Experience 
Rating:
5.0

You have a great team of young men and they took good care of me and my belongings. Thank you, Jacqueline

Jackie Nourvle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Ware  |  First Impressions 
Rating:
5.0

Having the storage unit at the same location as the van rental made our move much more efficient. We unloaded the moving van into our storage unit and didn't have to worry about taking the van to be dropped off...we were already there!

STEVEN FREEMAN  |  First Impressions 
Rating:
5.0

We are moving to Nashville from out of town. We were looking for a storage unit that was secure and affordable. We are very pleased with our choice to store our things with Uhaul storage facilities! As a bonus, we got our first month free!

robert Lowe  |  First Impressions 
Rating:
5.0

Your staff is incredibly helpful and kind. Our house was impacted by tornado last year in Mt Juliet TN. This location gave us a month free up front. Our repairs.took much longer than anticipated. I'm happy to say that 15 months later I would definitely recommend this location. Although our unit wasn't air conditioned, our items were all in terrific shape. I wouldn't hesitate to recommend this location to friends and family.

Valerie Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RESTORATION APPEARANCE  |  First Impressions 
Rating:
5.0

Once the access keypad was repaired a few years ago by the new management, this was an excellent storage facility to access and easy to utilize.

ISLAND BREEZE PROMOTIONS  |  Overall Experience 
Rating:
5.0

I had a wonderful experience with UHaul. Thank you so much! When I was in the hospital, they worked with me. Thank you.

jennie Crabtree  |  Overall Experience 
Rating:
4.0

I was not clear on how to enter the building The code I was given did not work

Roxanne Chilcote  |  Online Move In 
Rating:
4.0

I didn't give an excellent because I want this to be a true and realistic evaluation.

CHARLES BOND  |  First Impressions 
Rating:
5.0

Great people and equally great service. Please use these folks and their services. You’ll be glad you did!

William Strickland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBBIE SYKES  |  Overall Experience 
Rating:
5.0

The best customer service 👌

USSERLINE JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anjelica Blair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron SIGEARS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liz Gaddis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katelyn Griesmer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Licari  |  Overall Experience 
Rating:
5.0

Very pleased with everyone.

William Strickland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carli himes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hippodrome Realty  |  First Impressions 
Rating:
5.0

Adam Cash the manager was very helpful and curtious. He explained all the hours of availability.

Allen Jerkens  |  First Impressions 
Rating:
3.0

No one returns calls

Josephine Roberts  |  Overall Experience 
Rating:
1.0

Rude and unhelpful, wouldn’t answer questions, if I treated customers the way I was treated I wouldn’t have any. Will avoid uhaul in the future, left a bad taste in my mouth. I went to another storage place close by and they were very helpful, had a bigger unit for less money and provided an overall excellent experience.

Scott Simms  |  Overall Experience 
Rating:
5.0

After a couple stressful days of moving the employees here were so friendly and helpful. Overall, the light at the end of the tunnel and changed the day around.

Wyatt Fournier  |  First Impressions 
Rating:
5.0

Very clean staff was very helpful

Mike Nethken  |  First Impressions 
Rating:
4.0

Upon arrival, unit had not been swept out and dead roaches were present. Staff did let me borrow a broom to sweep out. During our near 2 month stay, we caught one roach, which is not bad at all, but also caught one mouse, which I'm glad the wife didn't see. I felt the facility was secure, but punching in a code every time between trips in the truck was a bit annoying. Overall, not a bad experience.

Richard Chatham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Ring  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOAN RONCK  |  Overall Experience 
Rating:
5.0

...the on line didn't explain the circumstances for the change of our pick up location...we found out the "why" after going to our original place who explained there wasn't an available vehicle...otherwise the locations in St. Louis and here in MT. Juliet have been helpful in explaining and offering assistance...

Ilaan Ghadelene  |  Online Move In 
Rating:
5.0

Always helpful and courteous.

James Cothron  |  Overall Experience 
Rating:
3.0

Your rates for storage units is excessive. The reason I left

JERRY STEWART  |  Overall Experience 
Rating:
5.0

I have used this facility before and always find the staff to be helpful and friendly. I will highly suggest this location to friends and others looking for storage. Thank you so much.

Sharon Wegman  |  Overall Experience 
Rating:
2.0

Terrible experience. Tried to change account details several times but they kept getting it wrong. Booked a van and was sent a U-Haul PROMISE that was not delivered upon, had to go many miles out of our way to get the van that we had a booked confirmation for. Will not use this facility again.

Amber Meyer  |  Overall Experience 
Rating:
5.0

Eric Sparks was an amazing employee. His willingness to show me around the facility and allow me to look at the exact storage locker location was an awesome. Eric is an excellent representative/ambassador of your organization.

jeffrey houghton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Eaton  |  First Impressions 
Rating:
3.0

While the gentleman who helped me reserve my unit was very helpful and friendly, the one who moved me out was unfortunately not. His answers were short and he didn’t seem to want to be bothered. He was very unenthusiastic about his job. I’ve used this facility before and could have sworn there was a proration of rent if you moved out early; yesterday while I was mid-question, he cut me off saying “they don’t prorate.” It’s frustrating because we were just billed roughly 3-5 days ago and basically had the whole month left. That part isn’t his fault but his attitude and delivery of information to customers could use some attention.

Meghan McLaughlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOAN RONCK  |  First Impressions 
Rating:
2.0

Our rental unit was not swept,out, had dead cockroaches, and mouse droppings in the well of an interior wall. I was was expecting a lot more, as far as cleanliness from "indoor climate controlled" storage facility. I told an employee there and he stated that he never goes into the storage units and gave me the managers card. Matter of fact the pile we swept out, was still there today. I know that the business can't control what is brought in and it's impossible to be pest free, but this unit should have been inspected before move in.

Richard Chatham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIBERLY SHARP  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean Corkins  |  First Impressions 
Rating:
5.0

Felt very safe when coming or going, always a U-Haul worker present on outside. Hallways and units kept very neat and clean.

sue gallagher  |  Overall Experience 
Rating:
5.0

I appreciate their service.

Foronta Ewing  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIBERLY SHARP  |  First Impressions 
Rating:
2.0

The staff needs more training

Steven Packer  |  Overall Experience 
Rating:
4.0

Check out was slow and did not check the account balance until asked.

clarissa elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERB MCMILLIAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariele Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

steve chubb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA WOOTEN  |  Overall Experience 
Rating:
3.0

Staff was great. Facility did not seem as clean as other storage places. Had animal trap in unit.

Richard Shockley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyke Latrice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael gray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAUREEN BRITT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jannetta Lomax  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

beth farmer  |  First Impressions 
Rating:
5.0

They’ve got a great team. They’re knowledgeable and helpful if you have any questions with storage, moving, or other advice in this field.

Tawnya Bell  |  Overall Experience 
Rating:
5.0

Online rental process was easy and fast. I was surprised at the cost being a little higher than expected. When I arrived, my unit had a lock on it. Luckily the manager was there and he quickly moved me to a new unit. The checkin and main door entry process was a little complicated but nothing a little practice can’t help.

Jennifer Perry  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hope Lowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Howard  |  Overall Experience 
Rating:
5.0

I lost my home at Meridian and my work at Lebanon FedEx and my daughters school. Living out of our car was so hard to organize. They gave us one month free and a lock and said I could have some boxes. He said... I'll never forget... We are here for you. Thank you forever. I'll never stop telling people.

Dorothy Joor  |  First Impressions 
Rating:
5.0

Everyone I came in contact with was extremely friendly. Great Staff

lora cavallaro  |  First Impressions 
Rating:
1.0

Unit assigned had a lock on it. After hours and did not have an access code. Had to call customer service number and had to put things in a different unit without a lock.

Jeanne Jeffords  |  First Impressions 
Rating:
5.0

Coby, Rachel, and John are outstanding and made this stressful time bearable. I called to get assistance with the reservation because I was having difficulty on the website. Zach was no help at all.

Althea Gill  |  Overall Experience 
Rating:
5.0

Rachel was awesome getting me set up! This has been a stressful time, but the UHaul folks made it just a bit easier.

Althea Gill  |  First Impressions 
Rating:
5.0

Overall a great experience!

Doug Briney  |  Overall Experience 
Rating:
5.0

great staff - best of all, everything for a move of any kind is right there

mel Sciortino  |  Overall Experience 
Rating:
5.0

Moving's not fun. Having stated the obvious, your front desk lady made my business with U-Haul actually fun. Better keep her - give her a raise

mel Sciortino  |  First Impressions 
Rating:
5.0

My move in experience was wonderful, the representative that helped me was very tentative and made sure I had everything I needed to help me with this transition!

AHNA WHITE  |  First Impressions 
Rating:
5.0

Nick went above and beyond in helping getting our issue resolved. Uhaul needs a lot more Nick's...lol I can say a lot more great things about Nick but I had to say Rachael and GM were great too.

Jimmie Cantrell  |  First Impressions 
Rating:
5.0

.

tina smith  |  Overall Experience 
Rating:
5.0

Friendly greetings: Clear communication: Clean and orderly facility: Quick service. UHaul Mt. Juliet delivered an efficient and professional experience. I would definitely recommend this Uhaul..

Joel Sullivan  |  First Impressions 
Rating:
5.0

Wonderful customer service... Thank You🤗

Corrine Oneal  |  First Impressions 
Rating:
5.0

Great employees!

REGINALD PALMORE  |  Overall Experience 
Rating:
5.0

John was amazing! So grateful for his help and the easy process!

payton boner  |  First Impressions 
Rating:
4.0

The young man that checked me out was very helpful and approachable. That means alot when you are doing something unfamiliar. Thank you.

Kimberley FIte  |  Overall Experience 
Rating:
4.0

.

Keith Springman  |  First Impressions 
Rating:
5.0

GREAT PLACE TO STORE YOUR THINGS. EVERYONE WORKING THERE WERE SO NICE AND VERY HELPFUL WILL RENT AGAIN !!!

cynthia mcgee  |  Overall Experience 
Rating:
5.0

No comment

Emmett Kaericher  |  Overall Experience 
Rating:
4.0

Good customer service

Marsha Page  |  Overall Experience 
Rating:
5.0

Quality storage. Highly recommend.

bruce davies  |  Overall Experience 
Rating:
4.0

Thanks for everything

michelle mccoy  |  Overall Experience 
Rating:
5.0

Everything was fine.

Wayne Bandy  |  Overall Experience 
Rating:
5.0

You guys are the best, gonna miss this place. Wonderful staff. Great prices.

thomas saunders  |  Overall Experience 
Rating:
5.0

General manager was great! He should be the president of UHAUL.

ernest everett  |  First Impressions 
Rating:
5.0

Alex was the young man who helped us with a storage unit and truck return. I spoke with him Friday on the phone and luckily he was there on Saturday so I could work with him personally. Excellent !!!

Sheldon Furlong  |  First Impressions 
Rating:
5.0

Outstanding service. If it's not already, U-Haul should be the "Standard" for the storage industry.

SOJOURNER WILLIAMS  |  Overall Experience 
Rating:
4.0

Had no problems. Very satisfied.

eddie oakley  |  Overall Experience 
Rating:
5.0

Fast, professional, helpful

Andrew Jones  |  First Impressions 
Rating:
5.0

Great staff! They made it so easy to get done what I needed to get done.

Brian Bishop  |  Overall Experience 
Rating:
5.0

They are wonderful always willing to help you. I wouldn't go any where else.

Lou Roman  |  Overall Experience 
Rating:
4.0

A positive made pymnts online but Uhaul still insist on sending paper a Negative

KIMBERLY MCNEILL  |  Overall Experience 
Rating:
1.0

Fraudulent charges for the last 2 months. refuting the charges with credit card. local Management has not returned calls.

Steve Schuning  |  Overall Experience 
Rating:
5.0

After 11 yrs, I finally emptied my unit yesterday I brought my broom & dustpan expecting a lot of debris to clean up. There were no spider webs, no bug carcasses or mice poop. Just a little dust.

HEATHER HAILEY  |  Overall Experience 
Rating:
5.0

Easy process and very helpful and friendly customer service.

matthew edman  |  First Impressions 
Rating:
5.0

Great service.

Deborah Mundy  |  First Impressions 
Rating:
5.0

Clean and curtious

BRADLEY BUSH  |  Overall Experience 
Rating:
1.0

Is no good servis and no respect for the costumes.

Ruben Romero  |  Overall Experience 
Rating:
5.0

The staff and facility is awesome! Alex is very accommodating! I will recommend this location to anyone needing help with relocation or moving.

Tim Stutler  |  First Impressions 
Rating:
5.0

Everythings was great! My Ubox arrived in perfect condition. Nothing damaged and the staff was super helpful with scheduling load out and getting it open.

Michael Lindo  |  Overall Experience 
Rating:
4.0

N/C

gildardo lemus  |  Overall Experience 
Rating:
1.0

The original staff was very unprofessional. They judged female customers appearances and were very obvious in doing so. It was very hard to get a hold of the manager. extremely frustrating!

MALINDA FLETCHER  |  Overall Experience 
Rating:
5.0

I have never experienced such a caring and professional services in regards of taking care of their customers, I will recommend them to everyone who needs a place for moving or storage their the BEST.

lila weeks  |  Overall Experience 
Rating:
5.0

I have always received great service from this facility. Up until I had room in my new house, I had a storage unit too.

Susan Johnson  |  Overall Experience 
Rating:
5.0

Needed more help at counters on sat

KIMBERLY MCNEILL  |  Reservation 
Rating:
5.0

Was very helpful and kind and help save me money and time ty for all the help

John Stevens  |  Reservation 
Rating:
5.0

Will come back!

vilma moredo  |  Overall Experience 
Rating:
5.0

Every U-Haul that I've done business with provides excellent customer service. The staff at My Juliet is truly exceptional however. Your Brand is solidly grounded in excellence. Thank you!

sojourner Williams  |  Reservation 
Rating:
5.0

Wonderful customer service! Nice, professional and quick.

Stacy Sullivan  |  Reservation 
Rating:
4.0

Facility was fine. Appreciate having the hand truck available to use. Staff stayed late to check me out.

Mike Zerby  |  Overall Experience 
Rating:
5.0

There was a lady that helped us (Bianca??). She went out of her way to help us find a storage unit that would fit our items and even backed the truck up for us to unload. Great Service! Thank you!

Christine estes  |  Reservation 
Rating:
5.0

Everyone has been so friendly The only thing I would say negative would be to have employees park away from the doors for patrons to load and unload their storage units

Roxanne Chilcote  |  Overall Experience 
Rating:
5.0

It was a great experience, the staff was very helpful.

Joni Ritchey  |  Overall Experience 
Rating:
5.0

*

Rachael Koch  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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