Customer Reviews for U-Haul Moving & Storage of Centennial

Rating:

5.0

Quick service and friendly employee.

Rating:

5.0

Helpful and knowledgeable personnel

Rating:

5.0

Quick drop off and friendly staff!

Rating:

1.0

Thank you it was a wonderful experience. Very easy access. Very clean.

Rating:

2.0

Bad

Rating:

5.0

Maybe more staff? You had one guy at the location and there was a steady stream of customers. He handled us all fine but I could see how a queue could form very quickly.

Rating:

5.0

The manager on duty at 8:00 am was friendly, professional, prompt and polite. He accommodated my request for moving blankets quickly. Site very clean and well stocked. Thank you!

Rating:

5.0

Always quick and easy in and out.

Rating:

5.0

The guy who checked me in and attached the car hauler was fantastic. Explained everything and even helped we out with a better ball/ride to borrow. I will recommend uhaul and this location simply based on that guy. Awesome

Rating:

5.0

Nothing to improve. Person who took care of me was excellent. Name was Ash.

Rating:

5.0

This is the best Uhaul experience I’ve ever had. It was easy to reserve the truck, the staff was very helpful and kind, and the truck itself was clean and well maintained. I will definitely be returning to this location for all future moves.

Rating:

5.0

Previous driver was a heavy smoker. Yikes

Rating:

5.0

The staff unstapped the vehicle very efficiently. We drove the vehicle off the tow-dolly and the guys unhooked the dolly quickly. We were out of the facility with 10 minutes!!! Both guys were appreciative of our business and very courteous!!

Rating:

5.0

If I could give them 10 stars I would! Awesome ownership, staff, and facilities!

Rating:

5.0

Richardo was very knowledgeable and helpful

Rating:

5.0

The driver’s side front tire was new on the outside and very worn out on the inside. I feel like UHaul was trying hide the tire damage from customers by rotating it in a way that wasn’t easily visible upon first look.

Rating:

5.0

Richard is extremely professional and kind....most best experience ever with his help....he deserves a raise and promoted.

Rating:

5.0

Everything was above with no issues whatsoever.

Rating:

5.0

He took his time with me and made sure I understood everything and the code boxes

Rating:

5.0

Nothing needed. Great team there and the truck did exactly what I needed.

Rating:

5.0

Staff and facilities are top notch!

Rating:

5.0

Great overall experience for a storage facility, will certainly use them in the future as well.

Rating:

5.0

Not make the store call a friend's phone. That is overkill

Rating:

5.0

Great experience all the way around.

Rating:

5.0

The exhaust was unbearable. The particular truck we used smelled terribly of burning fuel to the point we had to keep our windows fully open in 30 degrees weather. Everything else was phenomenal.

Rating:

4.0

Thank you

Rating:

5.0

Nothing.

Rating:

5.0

Ricardo is HIGHLY MOTIVATED and the best customer service advisor I have ever dealt with. He is a 12 in my book. If there is any chance for him to move forward with the company, he is your man....AWESOME 👍 👌

Rating:

5.0

Equipment didn’t work with the job needed and I was charged for everything but the trailer.

Rating:

5.0

The representative was great!

Rating:

5.0

Owner is so kind - they really go above and beyond to make sure your stuff and the facility is taken care of. One of the nicest storage units in Colorado by a mile - and everyone from their maintenance man to the cashier at the desk is so helpful

Rating:

1.0

Thanx.

Rating:

5.0

Ricardo was a great help as always! Thank you!

Rating:

4.0

Just moved all my stuff to an apartment

Rating:

5.0

Dylan was amazing!!! So nice and helpful! Definitely will go out of my way to use his location again.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Excellent

Rating:

5.0

EVERYTHING WAS VERY PLEASENT AND PROFESSIONAL PLUS MUY AMABLE Y CORDIAL LOS MUCHACHIS THANK YOU FOR EVERYTHING

Rating:

1.0

The facility is chronically unsecure. Alarms are regularly set off without any response from the office. It is clear the surveillance is not being reviewed. There is a major homeless problem. Several people are living in trashed units doing drugs and avoiding management’s 6am walk through. I became an FBI informant after witnessing the plotting of an attack and the moving of weaponry two units over from mine staged as a few people sorting their storage belongings. The walkways and elevator were repeatedly filled with trash [disrespectul customers]. I had to join in the custodial efforts for my own peace of mind. The restroom was repeatedly being used in pairs for drug abuse. Sometimes two people in there at the same time. At other times, rotating while the door was blocked by the other person. I was the victim of a violent crime on the premises. My initial experience requesting the tapes for my case was positive because it did not involve Ricardo. However, the manager Ricardo [more than a week later] spoke harshly to me on the matter in the office demonstrating his opinion that I am not the victim of domestic violence as if scoffing at me. Ricardo told me specifically that he would not be watching the tapes [even though I was not requesting him to]. The comment was implying that they weren’t worth watching because there was nothing to see. His opinion is null and void when the video evidence demonstrates the physical assault. To be dehumanized by a professional as a customer with zero grounds for doing so crossed every ethical line. Ricardo placed my account on “Restricted Access” after he went and spoke to a marketing specialist while the General Manager was on vacation. He promised me on Wednesday that I would receive a call back from the General Manager on Monday of the following week [which never occurred] after wrongfully putting me on restricted access. Within minutes, I went from having 24 hour access and paying on time for three units [2 10x10, 1 8x10] kept meticulously clean and organized serving as someone caring for the facility above and beyond even after being subjected to a criminal and unkempt environment to being someone who was unable to access my stuff save for by the request of office staff and for only thirty minutes [obscene given the fact I have 30x10 feet worth of belongings]. Ricardo very wrongfully flung open our unit at 6am when we had been in there sorting and organizing all of our belongings for hours. He then prompted to start dishing out consequences of “removing 24 hour access” when we had done nothing wrong. We were not living out of the unit. Ricardo made it very clear he only cared about himself and would be willing to go over the top to ensure his hands were clean and he would face no fall out from anything he assumed. He already had formulated a poor opinion of me based on his assumptions about the domestic violence and it translated to dehumanizing treatment with him blocking my ability to seek or have fair resolution with upper management. He interfered with my capacity to speak to anyone beyond himself and forced an obscene measure upon a good person in a matter of seconds and upheld it for a week with zero attempts to make amends or find a fair resolution. The mal-treatment was so unprofessional and unwarranted that I moved all three units out with two weeks still paid. As I scrambled to load the carts with my stuff to clear all 30 ft of my belongings, I had staff there on Ricardo’s instruction trying to close up my units and prevent me from removing my legal property from their property. I was deprived of a humane move-out. Furthermore, after a decade of being a faithful U-Haul customer in multiple states and locations for truck rentals and storage, this defining experience has given me the inspiration to stop being a customer of U-Haul.

Rating:

5.0

The management & staff were very helpful and efficient. I recently closed out a term of about 16 months at the location off of Centennial & Garden of the Gods. One employee in particular , named Ricardo, bent over backward to assist me on more than one occasion. He checked in with me as I was loading large, somewhat bulky items to see if he could be of help. On a particular day my loading path took me to a spot where the water hose for the departure/return of rented trucks made my loading difficult. He disconnected the hose, & waited until I was done before reconnecting, obviously for safety reasons. Ricardo is the model of an exemplary employee. He definitely had a positive impact on my experience with U-Haul storage.

Rating:

5.0

One small, tiny thing that has more to do with U-Haul process than the Centennial location; otherwise the experience was near perfect! I originally reserved my rental at a different site and was to pick it up there. When I received the email titled "Your U-Haul Order" my rental had been redirected to the Centennial location, but very subtly. My expectation was that I would pick up the trailer from the location where I had reserved it. I just happened to notice that the address in this email was different. A bold note on the email stating that the" pickup location had changed" would focus attention on the location change and possibly avoid miscommunications.

Rating:

5.0

We booked a 26 ft truck at another store and got kicked to another store and had to downsize to a 20 ft. This store was great.

Rating:

5.0

Ricardo the manager is very personable and professional.

Rating:

5.0

Very clean, nice facility. Great rates and nice staff. Very pleased.

Rating:

5.0

We did however have mild water intrusion into our storage unit which dripped onto a bag of clothes which were full of mildew. But overall very happy with the entire facility. Extremely clean and comfortable.

Rating:

4.0

The front desk was very helpful! I tried using my phone to get the truck but was unsuccessful. The person working was prompt and got me the keys in less then 5 minutes. Mobile return was super easy and convenient

Rating:

4.0

The only inconvenience was the 3rd bay door was not working and there were several people moving in.

Rating:

5.0

Great explanation. The trailer worked perfectly! Staff was courteous and professional!

Rating:

2.0

Good Morning, I am writing in reference to my recent experience with MANY u-haul companies. On August 7th I rented a u haul 20 foot truck with car tow to drive from Huntsville Alabama, to Dallas, Texas, ending in Colorado Springs, Colorado. Upon picking up my equipment there was a problem applying my 10%military discount which I think may have in the long run, not applied throughout the rentals. The first 20 foot truck check engine light came on before I got the vehicle home. I had already been charged at the initial store for both the truck and trailer. I had to return the truck and was told I needed to go to another store to pick up the 20 footer from there. (This store ended up charging me again, for the 20 foot truck, but not the car tow.) The second truck came with less than half a tank of gas and was not full. I called road service during this because when I needed it most on the 5 day trek, the AC kept stopping or gravely minimizing where I could not feel the AC. The trucks shift wobbled and it was difficult to maneuver. The odometer kept changing the A and B trips mileage and that could be a microchip issue as A.I. affects everything in our world now to include car/ truck functionality based on the algorithm of an inanimate object. The gas mileage was horrific and I spent nearly $1,000 on over eight fill up stops that warranted in excess of $80 each the highest being over $100. In turning in the truck I was Assessed an unexpected $284.10 extra mileage fee. that I am asking if it can be reversed, or credited back for having to go out of my way to seek gas in locations throughout. (I purchased both the $99 Safe move and $70 trailer protection) which in itself should offer unlimited mileage for less Human Being Stress. Can Corporate please access the notes by all the uhauls to confirm the double rental charges, that took longer to return to my credit card than the initial deduction. Any communication would be greatly appreciated. The added over mileage charges tipped my u- haul experience to horrible and currently I would not recommend your company to anybody that I know. An added note is that the U haul facility where I'm storing my entire home in a 10x15 unit is a nightmare! The Uhaul located in Colorado Springs Constitution is a maze of horribly numbered units where I'm going to pay $179 a month for a 10x15 when I needed a 10x10. The second floor units are only accessible by ONE elevator that was being serviced when I had to hire to have my 20 foot truck unloaded into the storage unit. The numbering and mapping was worse than any mouse maze to maneuver through. When the elevator was in use the only stairs led outside for an emergency exit. (If that facility has stairs that can be used to unload, I failed to find them in a labyrinth of confusion that staff even has to map for customers). My $284 being refunded will help me greatly. Thank you for holding u-hauls accountable because this new world order that we are living that makes everything in life more complex is being made worse by the none communication between u-haul to u-haul location. It used to be that paying for my u haul once, meant that all u haul facilities had computer access to my payment even if they now appear to be individually owned. They are ALL still uhaul ambassadors not individual entities.

Rating:

5.0

The staff was c extremely helpful c and kind

Rating:

5.0

At last an honest value. These people go above and beyond in any and all respects. And speaking of respect, they listen, and do what they say that they are going to do. My overall satisfaction with them is way beyond what my expectations were. I would recommend these people to anyone who wants a good solid value, and honest business dealings. Doug Wolfe.

Rating:

5.0

Great experience

Rating:

1.0

The truck was empty when I got there. I didn't have time to do their job. Every Ryder dealer I have ever used gives you a full truck and you return a full truck. I was asked to go get gas to even start my work, then I was supposed to figure out how much gas would leave it at a quarter of a tank. I over filled it but they would not credit me the gas. The funny part is that if I had under filled it you can bet they would have charged me for the gas! What a double standard. I'll go back to Ryder

Rating:

2.0

Equipment that is requested should be available at rental. I had reserved an appliance dolly, but it was not in the truck at rental.

Rating:

5.0

The gentlemen had a bit of a line when we got there, and he kept cool as a cucumber and didn’t miss keeping us informed. When I returned the truck he was very fast and thorough getting us taken care of. He was very friendly, professional and upbeat! This may be my go to UHaul office now!

Rating:

4.0

I was sold $20 of tie-down webbing that would NOT Work. I had a beautiful new (2633 Miles) truck, BUT the webbing hooks were too large to fit on the rails. The people in Golden were outstanding and not aware of this problem.

Rating:

5.0

Jason was super helpful and friendly. He went above and beyond to make my move-in experience easy and fast.

Rating:

5.0

This place is WONDERFUL! The staff are always helpful and the place feels safe and secure. The best is the drive in drop-off bays!

Rating:

5.0

Jason is amazing and so is his staff! I highly recommend this storage location! It’s the best place in COS. It’s so clean and convenient! And the new loading dock is amazing!

Rating:

3.0

I had to my adaptor for the lights and they kept that. They did the unhooking for me.

Rating:

5.0

Nothing! I didn’t realize customer service like this still existed. This team (Jason and Kayleigh) went over and beyond every time I came through the door (at least a dozen times) to buy more supplies, rent trucks, etc. They made a challenging move so much easier!

Rating:

5.0

The staff was very helpful and personable throughout the rental period.

Rating:

5.0

Staff has been super supportive throughout our move. Best U-Haul experience ever. Favorite location by far!

Rating:

5.0

Good equipment, easy access, great customer service.

Rating:

5.0

I cant give enough positive comments about this location they are so helpful and kind! I'll be referring people for sure!!

Rating:

5.0

Jason was amazing. Unfortunately, my reservation was canceled because my phone ran out of battery. I now realized how important it is to get the phone call prior to picking up the vehicle. Perhaps make it mandatory for another number to be added to the reservation. Jason recovered and was amazing.

Rating:

4.0

Maintain the professional level of opreations, currently being used at this location. Very good location.

Rating:

5.0

Best U-Haul in Colorado Springs!!!! Thank you

Rating:

5.0

Great service

Rating:

5.0

Ricardo was awesome!

Rating:

5.0

Very clean facilities, well maintained, friendly staff

Rating:

5.0

The store manager helped me. His name is Jason Carr if I remember correctly. He was top notch! He explained all I needed to know and helped to guide throughout the process. Moving is stressful! Jason really put me at ease and was a pleasure to do business with.

Rating:

4.0

No complaints about the employees at this location or any other location that I have rented from! $19.95 a day $.79 a mile. I expected to drive about 200 miles. I needed something a bit bigger The rate that uhaul charges for the in town rental is great everyday of the week, and the mileage rate is reasonable but keep in mind on Friday and Saturday they charge $1.09 a mile! Milage rates during the week are $.79 a mile. When you drive it over 200 miles that adds up fast. A one way rental would have cost me less. The 15’ uhaul was a bit older, it had a lot of slack in the steering wheel, it pulled to right side which made the entire drive more stressful.

Rating:

5.0

This U-Haul location is so impressive. The business is absolutely spotless. Their office has everything you need and nicely arranged. The storage facilities are easy to access and super clean, secure, brightly lit, and temperature controlled. Can’t say enough good things about this place.

Rating:

5.0

Jason, the owner of this facility, was very informative and very accommodating.

Rating:

5.0

I was one of the first customers at this location and from the get-go, Jason made it a great experience. He’s one of the above and beyond types of people you rarely see these days. He helped me so much and treats the place like his own. I have had storage etc in many other cities but this one was by far the best experience. He knows his customers and it feels like someone you trust is always there watching over the place. Ricardo also deserves a shout out. He helped me a lot too. Even going into other U-Haul places in the Springs I felt like I’d just rather be doing business at this location (had to go to other locations bc they were out of trucks sometimes). I never leave reviews but Jason really deserves some recognition for the way he runs the place. I thank him a lot for all this continued help and support. IMO he should just run U-Haul altogether.

Rating:

5.0

Couldn't have been more helpful. I greatly appreciate the staff helping any way possible. Will definitely be using you in the future.

Rating:

5.0

Great location, great staff, great experience!! Super clean and well maintained

Rating:

5.0

Jason provides EXCEPTIONAL service! Super helpful! I’d give him 10 stars!

Rating:

5.0

Jason and his team was helpful and exemplary standard of customer service. Their know was impeccable of what would be needed for a move and storing!

Rating:

5.0

Jacob and Ricardo are top notch!!! Best team of guys I've ever worked with. And have worked with U-haul many times over the last couple of years. They've been very accommodating. And took the time to answer any questions I might have. The facility was in great condition and even the bathroom was extra clean!!! 5 stars

Rating:

5.0

Using in another state also

Rating:

5.0

Fairly priced and easy to work with.

Rating:

5.0

Jason Carr and team provided us with top notch service and the experience was easy and straightforward!

Rating:

2.0

Everyone I interacted with was very pleasant and helpful. Since this was a new facility there were ALOT of kinks. From lots of miscommunication btwn U-Haul stores, being told to drive to a different location to pick up a van, getting there being told our van was at the other location we were just at, saying we had late night access but arriving to the place around 7 w a full van only to find out there was no 24 hour access, multiple charges to cards that shouldn’t have gone through, being given two small units rather than one that we requested, being told “free mileage” would be given if we got a cargo van verses a box van, reaching out to the manager, him telling me he would reimburse our storage unit but when I explained the situation and I asked for credit towards future U-Haul instead of credit towards our storage unit TWICE, both times I didn’t get a response. Over all I would say that my experience was very poor. The only thing that was good were the team members working. Everyone had a great attitude.

Rating:

5.0

Seems a little excessive to require three contacts.

Rating:

5.0

Beyond happy with our experience at this location. The staff are extremely friendly and helpful. The store itself has everything you could ever need and more. Super straight, tidy and well arranged. The storage facility itself is spotless and well maintained and monitored. Great operation, well done!

Rating:

5.0

Jason Carr at the Mountain Shadows location was a tremendous help to me and my family during the whole process. Great guy and great customer service! First time using this location but from now on this will be my go to.

Rating:

5.0

Jason (JC) is awesome and very helpful! I got rerouted to this location by Uhaul not having the reserved truck at another location and am glad it happened. The staff was very professional, honest, and friendly. When I need a truck again I’ll be going to Mountain Shadows and working with JC.

Rating:

5.0

Very helpful and friendly! Great experience!!

Rating:

5.0

Excellent staff - very friendly and helpful, with a great attitude. The facilities were always spotless.

Rating:

5.0

All of the staff member were beyond helpful at this location. From drop off of equipment, to storage, and truck rentals they handled it all. Absolute rockstar team. The hours of the location were limited on weekends but that seems to be more of a staffing issue than a problem with the actual location. These guys are great and we will be back to them again!

Rating:

5.0

Expand access hours would be great.

Rating:

5.0

Jason is excellent and the positive experience started with a phone call. His level of knowledge and willingness to help during the whole rental return/storage process is excellent. Thank you

Rating:

5.0

I called on 3/14. Came in to complete paperwork on 3/16, move- in date will be Saturday, 3/19.

Rating:

5.0

Staff was friendly, helpful, and courteous. Unit and facility clean. Carts at entrance to load storage items was a nice feature. Present access hours on weekend not convenient but were told this would change once work on facility is completed. We were able to work around the hours and move our storage items into our unit.

Rating:

5.0

Jason was terrific. Staff was professional, knowledgeable and very helpful. Facility is bright, well-lighted and truly climate controlled. Lots of dollies and carts. Going to this facility will make a stressful move much easier.

Rating:

5.0

Easy move and very helpful staff

Rating:

5.0

Helpful and courteous.