Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The gentleman who checked us in was great!👍🏼
Calle R
Rating:
5.0
Thank you, for your service and help over time I was there.
JUAN L
|
Overall Experience
Rating:
5.0
Reservation and check in was quick and easy. At the time of check in I was told after hours drop off was simple and only had to drop the key in the box. However, at the time of drop off there was a sign indicating after hours drop off had to be done on the app. Because I had not downloaded the app on my phone I had to first do that and then follow the steps in the app. It actually took longer to drop off the truck than it did to pick it up. Everything else was fine.
Sherrie B
Rating:
5.0
my first experience renting a storage unit was excellent with U-Haul
ellen b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aretha W
Rating:
4.0
Customer did not leave a comment.
Darryl J
Rating:
5.0
Customer did not leave a comment.
carmen b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexander L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eileen F
|
Overall Experience
Rating:
5.0
Customer service is very friendly very easy access they furnished the lock
ellen b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathleen I
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melissa H
Rating:
5.0
Great thanks
STEVEN P
|
Overall Experience
Rating:
5.0
Good place very nice people and helpful
David M
Rating:
2.0
Inside of uhaul truck queen size bed got soak from rain
peggy d
|
Overall Experience
Rating:
5.0
Facility was very clean and the staff was very friendly.
chad M
|
Overall Experience
Rating:
5.0
U-Haul is very convenient and very accommodating and helpful
Maren A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERTO M
Rating:
1.0
Called. Said it was open till 5pm. We arrived at 2:06pm. Door was locked. Called. No answer. Finally 4 mins later a man walked out front door and said they were closed. Kept pointing to door sign, and yelling at us that they were closed. He walked away. Finally a female came out. She had to address us cause I had her car blocked in. She took our keys, unhooked the trailer and moved the rental truck and put and put keys in lock box. The male employee was a prick and should be fired. The female was professional, and got the job done in less than 5 minutes.
Malia W
Rating:
5.0
Customer did not leave a comment.
jeffery l
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Joseph C
Rating:
5.0
Very helpful. Smooth transaction.
Scott O
Rating:
5.0
Truck leak and got beds wet
peggy d
|
First Impressions
Rating:
4.0
Well managed. Would definitely recommend.
DAVID J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELAINE R
Rating:
5.0
Absolutely nothing Service was five stars. Thank you so much.
Ricardo S
Rating:
5.0
Customer did not leave a comment.
Scott R
Rating:
4.0
Customer did not leave a comment.
ANGELA G
Rating:
5.0
Customer did not leave a comment.
William G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
song h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan L
Rating:
5.0
Thomas A was great!
Eileen F
|
First Impressions
Rating:
2.0
My account wasn’t closed when I asked to be close. There are items missing from my storage. Unit employees are known to leave early and not say anything to customers that are there. altogether will never choose the location again
juan r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Daisy M
Rating:
5.0
Customer did not leave a comment.
Dawn W
Rating:
5.0
Customer did not leave a comment.
Ashlee K
|
Online Move In
Rating:
5.0
William was great, understanding and patient.
A light in the back of the truck to see in the dark would have been most helpful in taking boxes out, otherwise everything was great.
Thank you.
Michelle L
Rating:
1.0
This place is horrible! The clerk was dishonest and I will never use this place. It’s a shame uhaul has this type of representation… uhaul is a great company and needs to look into this location soon.
Andy J
Rating:
5.0
Staff was extremely helpful
Jeffery G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marquis W
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
Customer did not leave a comment.
Aretha W
Rating:
5.0
Great place and people as they called me knowing I might have issues. I did, and figured out I had to do it though a web browser not the app.
The app is absolute garbage.
emilio l
Rating:
4.0
Appreciate their finding my IPass.
JOSEPH A
Rating:
1.0
Unit was fine except I payed extra for climate control and it wasn't. In the summer my unit got to 91 f . I mentioned it to the staff and the guy was just kinda like uhhh idk and shrugged it off. Disappointing, I went with uhail cause I thought it was a trusted name.
Emma G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rene P
Rating:
5.0
Trailer connected perfectly- was able to complete my move without problems
Location quite convenient and clean
Staff very responsive
Peter R
Rating:
5.0
Customer did not leave a comment.
Thomas B
Rating:
5.0
Customer did not leave a comment.
Jodi G
|
First Impressions
Rating:
5.0
Great company
charles p
Rating:
1.0
Bank sent payment in time but the staff failed to post till 4 days later causing a late fee. When the help line called that's what the the mgr at the unit said. took days to get this straighten out.
craig j
|
Overall Experience
Rating:
3.0
It was difficult navigating a 26 foot truck through the facility and I was leery about the rat poison in the storage unit. There was some kind of stain on the concrete floor. The unit seem kind of beat up. I don’t have any disputes and I’m still leaving my belongings there.
Joseph C
|
Online Move In
Rating:
3.0
Everything work out for me
Christopher F
Rating:
5.0
All needs were met above expectations.
Taylor C
Rating:
4.0
Customer did not leave a comment.
Patrick S
Rating:
4.0
Customer did not leave a comment.
robert m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard h
Rating:
5.0
The gentleman there made the drop off quick and easy. Didn't give me grief about maneuvering the trailer around the lot. Most helpful. Thank you!
Lynne S
Rating:
5.0
Excellent Customer Service
Curtis D
Rating:
5.0
Customer did not leave a comment.
Felix M
Rating:
5.0
Customer did not leave a comment.
Timothy S
Rating:
4.0
When I dropped off the trailer the individual working on Sunday, 8 October was very professional and courteous. A great employee that definitely is a keeper.
Phillip H
Rating:
5.0
Everything was incredibly awesome. The staff is very knowledgeable and helpful.
Luis C
Rating:
3.0
This facility needs to be renovated. Blacktop needs repaving. Several bay doors need to be repainted. And the insulation inside the units ceilings needs to be reapplied.
RANDALL W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lenny V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kenneth k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack U
|
Overall Experience
Rating:
2.0
They charged me 2 days for 7 hours
Peter P
|
Overall Experience
Rating:
1.0
This location needs to be remodeled and a better air system installed. There were roaches in the building and the unit. The place smells like an old wet sock. There we large baits setup in the hallway to catch other critters. After moving out I had to dispose of pillows that has absorbed the musty smell, disinfected my clothes and wash everything trying to get rid of the smell. There are no carts available here either for customer use, so moving in/out is overly taxing.
KAYANNIE R
|
Overall Experience
Rating:
3.0
Don't tell them they will not insure extra fees and then take everything they have
Brittany L
Rating:
5.0
Kayla—-YOU ROCK IT ON SR52!!!!!
Love your style
Knowledge
Personal attention to safety when hooking up car transport—- she checked EVERYTHING
And took pictures!! That’s what I call PROFESSIONAL AND PROFICIENT -100% satisfaction
Danielle C
Rating:
5.0
Customer did not leave a comment.
Michael E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONALD W
Rating:
5.0
Customer did not leave a comment.
Christopher A
Rating:
5.0
Easy pickup and drop off process
Andrew Z
Rating:
5.0
Customer did not leave a comment.
Angel B
Rating:
4.0
Customer did not leave a comment.
Thomas R
|
Overall Experience
Rating:
1.0
I had to go 30 miles out if my way, be ause the one I originally, had on reserve, which was only 6 miles away, from. My location, apparently, had something, wrong and couldn't, go back out, so I was switched to a location 30 miles away, both ways, I should have received a discount for my inconvenience, I am waiting for a phone call, since I was told it takes 48 hours for a district manager to respond back, and that was Saturday, it is now close to the end of Tuesday, 48 hours, no phone call!!!!!
Dennis S
Rating:
5.0
I have not had time to write this before now but I have to acknowledge the excellent customer service of Kayla. A couple weeks ago I called this location looking for a trailer because I was in the middle of a move and found the truck wasn’t big enough. The location did not have the size I needed but Kayla offered to make an outreach to see if someone else in the area had one. It was shortly after that I received a call letting me know a trailer had been located nearby and it was reserved for me. I can’t thank Kayla enough for helping out during this stressful time. I recently moved out of a storage unit and absolutely no problems with that either. I would recommend this location to anyone for storage or equipment rental
Elizabeth B
|
Overall Experience
Rating:
4.0
Thought I was going to get per diem..moved out on 18th of the month..had to pay full month, plus late fee ( my fault)..surely could have used the extra cash for moving expenses..
John K
|
Overall Experience
Rating:
5.0
This was a great experience ! Kayla who I believe was the manager, was able to help me in picking the right size truck, and made the transaction as smooth as possible. I was also very impressed with how clean and well taken care of the trucks were.
alec c
Rating:
5.0
Customer did not leave a comment.
Rodger A
Rating:
5.0
Customer did not leave a comment.
Donald L
Rating:
5.0
Very nice staff
MICHAEL B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
John W
Rating:
5.0
She was one of the best person I have ever encountered in a uhaul we need more people like her!!
Raymond L
Rating:
1.0
Customer did not leave a comment.
Charles A
Rating:
5.0
Very easy pick up & dop off process.
Chad S
Rating:
1.0
The pick up location was fine , however it was not my original location , I went to my original location to only find out the truck was down so they moved my reservation to a different location, which would have been fine , however no body notified us , we showed up to have to go to the other location already on a tight schedule
Camryn D
Rating:
4.0
Called before I dropped off truck about 20 minutes before closing time to let representative know I was coming. She had my info ready and took about 5 min to check me in (truck was clean, gas was correct and I was just under allowed mileage) - I had a very good experience with the rental (including representatives and truck) - thank you
Scott H
Rating:
5.0
Customer did not leave a comment.
robert m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAYLA D
Rating:
5.0
Very easy process completed all online
Ryan S
|
Online Move In
Rating:
4.0
The clerk was very good , helpful amd quick.
Joe M
Rating:
5.0
Perfect location and even better customer service
king w
Rating:
5.0
Customer did not leave a comment.
John H
Rating:
5.0
Very friendly agent! Knowledgeable of everything and willing to answer any questions or concerns.
Debra G
Rating:
2.0
There is a distinct musty smell that is permeating the storage facility where the interior units are located. The entire place needs an overhaul. The AC units are inadequate for the space they’re in and there is no visible place to turn on the fans and it’s Florida. There are no carts to use. There are large rodent poison traps all over the floor. This place is subpar and the worst storage facility I have ever used. I’m sure my things will be ruined , possibly infested with critters, and in need of dry cleaning to get rid off the smell that will absorb into everything.
KAYANNIE R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JOHN W
|
Overall Experience
Rating:
5.0
Just keep up the good work you do now.
Mitchell F
Rating:
5.0
Staff was very friendly
rick p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chau D
Rating:
3.0
Customer did not leave a comment.
Sharon C
Rating:
3.0
Having computer problems, was not friendly. Indicated he would get to check later and I was told to leave
KIRK M
Rating:
5.0
Customer did not leave a comment.
Jay S
Rating:
5.0
Thank you.
Amanda S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jim H
|
Overall Experience
Rating:
5.0
Professional and courtesy
Michael D
Rating:
5.0
Good
Joel J
|
Overall Experience
Rating:
3.0
Find another associate to run the office!
Randall M
Rating:
1.0
We have used this location multiple times for trailer rentals(under my husband's name,). I recently rented a storage unit I explained to the man sitting behind the desk I would like it under my name handed him my license, credit card and gave him my email and emergency contact information. I confirmed automatic payments would be set up. The account was set up under my husband's name auto payment was never set up I was told "we have lots of complaints about that" I would think so customers are being charged because your system is a fail. I was issued a late payment in addition a lien was placed assessing additional fees. I came in to closed out my account I asked that he confirmed my contact information he read me my husband's #. They infact contacted my husband (currently going through a separation imagine if my situation was dangerous what would of happened) I asked for the manager she wasn't available. I asked for the fees to be removed he couldn't do that. I closed my account a few weeks ago my husband received an email stating your next bill is due June 25th. When I called the same guy said oh I do see it's still open. Just wow?!! I am very disappointed with this experience. This is concerning! You've got to do better!
joanne A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bratislav M
Rating:
5.0
Customer did not leave a comment.
MERLYSSA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
XAVIER W
Rating:
3.0
Customer did not leave a comment.
CHAD F
Rating:
5.0
Customer did not leave a comment.
Marie C
Rating:
5.0
Customer did not leave a comment.
Robert L
Rating:
5.0
Customer did not leave a comment.
Ilich J
Rating:
5.0
Keyla the manager was courteous, friendly, knowledgeable, and very professional. She explained in detail the options and gave Us recommendations. We made the reservation for a 20-foot truck. We left her office and when she find out that the truck couldn't be used and one just like it was not available at her location, she call Us and gave Us information about another location if we decide or want to stay with the 20-foot truck. She provide Us and gave Us and offered an alternative of a 26-foot truck at her location. It is great to know that still businesses that provide good customer service, have good people and they show all the time that they care.
walter i
Rating:
4.0
Very friendly
Deena R
|
First Impressions
Rating:
5.0
This was the best Uhaul experience ever. Super helpful employees that made it very quick and even hooked up the trailer. I'm not used to such awesome service. I'll be coming back even though it is not the closest. Worth the extra drive!!!
Richard B
Rating:
5.0
Customer did not leave a comment.
jennifer c
Rating:
5.0
The woman who rented the storage to me was professional and polite and did a great job.
ashley h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
reacy h
Rating:
5.0
Customer did not leave a comment.
Kelly P
Rating:
5.0
Customer did not leave a comment.
Wanda C
Rating:
4.0
Customer did not leave a comment.
christopher p
Rating:
5.0
The gentleman that was present during my transaction was extremely friendly and made renting the truck a seamless process.
Jamie B
Rating:
4.0
Customer did not leave a comment.
Joel J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl S
|
Overall Experience
Rating:
5.0
Kayla was awesome, very friendly and helpful..Thanks for a great experience...
Joy D
|
Overall Experience
Rating:
5.0
The man helping was filling in from another location. He did a great job. Unfortunately when I was returning the trailer I rented, his manager from his normal location called him on his cellphone. The manager didn't seem to understand that he might have customers waiting, and only let him off of the phone when the store phone rang. It also was a bit condescending of the manager to call the store phone while he was on the guys cellphone, just to make sure he was in the store. I was in the store when the man's cellphone rang, the store phone hadn't rang, but the manager didn't seem to believe the employee. I'm in a customer facing job myself, and I can tell you that is a very toxic trait in a manager. Once again, not this locations manager, but the one where this employee was filling in from...
Joseph E
Rating:
2.0
I would have rated this better if rodents hadn't chewed up a plastic edge of a glass shelf inside a new fridge.
Margaret J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fred H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ambre G
Rating:
3.0
Kayla was great to work with. Only issue was rodents, but there are rodent boxes in place trying to help with it.
Tammie F
|
Overall Experience
Rating:
5.0
Well kept facility. Hours are good and customers care is great. One concern is the units are in need of maintenance, inside of units are in need of paint or insulation to be taken down
Ricky M
|
First Impressions
Rating:
5.0
All staff were very friendly and helpful.
Kurt M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Brianna U
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Howard S
Rating:
5.0
Customer did not leave a comment.
Cheryl S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa R
Rating:
5.0
Customer did not leave a comment.
Jason G
Rating:
5.0
Nice store associate
Carla P
Rating:
5.0
Everything was great! There wasn't one thing that could have gone better. I will highly recommend this location to everyone!
Russ J
Rating:
5.0
Customer did not leave a comment.
Marquis W
Rating:
4.0
Customer did not leave a comment.
Joseph M
|
Online Move In
Rating:
1.0
If your okay with rats and roaches in your storage then this is the place to be👍🏼
Iliana P
|
Overall Experience
Rating:
1.0
When I got into the vehicle the windows were filthy making it hard to see. Then the low tire light was on and all 4 tires needed air. The pressure was at 21 on 1 tire and 35, 41 and 46. I had to stop and put air in all 4 tires. Then I noticed while driving on the highway that the vehicle was not shifting properly and the transmission sounded like it was having a hard time shifting. I had to make the rest of my trip driving in manual. When I arrived at my storage location to clean it out, I could smell the brakes like they were sticking. This vehicle had 130,000 miles and felt like it was on its last leg. I use uhaul all the time and have never had a van so unsafe.
Melissa G
Rating:
5.0
Customer did not leave a comment.
Fred L
Rating:
4.0
Customer did not leave a comment.
JOE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hubertus K
Rating:
5.0
Customer did not leave a comment.
John N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Huub K
Rating:
2.0
Customer did not leave a comment.
William P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ricky H
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
Great customer service and friendliness from the employee that was working. I’m bad with names but he was probably the nicest uhaul employee i have ever dealt with and i have used uhaul alot. I will for sure come back to this location.
Wayne J
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
4.0
The only problem we had was the hinge was broken on the storage unit which in turn might had contributed to rats getting in the unit and causing damage to stuff stored inside the unit.
Cross C
|
Overall Experience
Rating:
5.0
Ive always had a pleasant experience renting from this location. The equipment always in great condition .
James J
Rating:
5.0
Customer did not leave a comment.
Kyle K
Rating:
5.0
Customer did not leave a comment.
Thomas G
Rating:
5.0
Thank you Matt for repeatedly giving excellent customer service. My sincerest thanks for having a van for me when I needed one for my business.
Matt is truly an asset to your company.
Thank you again,
Warmest regards
Nader
NADER I
Rating:
5.0
Great people and service
Jim H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RAYMOND L
|
Overall Experience
Rating:
1.0
Mice or rats ate through my box springs and nested in there. They ate corners of boxes and climbed in and defecated and peed on towels and dish towels and all kinds of things. My mattress luckily was wrapped in plastic. And I had a lot of items in totes but there was more mice poop or rat poop that unit I've ever seen. When the movers came they took pictures and I called the attendant on duty who said the manager was on their way in and would come to my unit in 10 minutes but she never did
Kathryn S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENISE B
|
First Impressions
Rating:
2.0
When we rented this unit, the door would almost be impossible to lift up, the slide is always stuck. A typical unit you press down and the. Lift up,
These units almost impossible to do this and when lifting the door up it would get stuck half way.
I explain this to personal and they agree some units are difficult to get into.
Michael J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mariann B
|
Overall Experience
Rating:
3.0
The unit could have been cleaner as in sweeping needed done and mouse traps needs refilled
chris s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
karen l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL Z
|
First Impressions
Rating:
3.0
It said on the e website 2-3 bedrooms when I got it not sure what went wrong but it was soooo small that was like a small walking closet if I knew how small it was going to be I would have choose a bigger one, the details online are wrong , we struggled a bit and ended up taking stuff that wouldn’t fit in there to my sisters in law house it was disappointing other than that it was good
Jesmary J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Raymond K
|
First Impressions
Rating:
5.0
The hole process went well thank you
calvin m
|
Overall Experience
Rating:
1.0
I had many problems that were not addressed. I arrived one time went there after rain, and was told to contact whoever handles claims and she never contacted me back, with the damages. She told me she needed receipts.
JOYCE G
|
Overall Experience
Rating:
5.0
We had a storage for over a year and every one was and is amazing!! After the big move we got rid of and clean out what was no longer needed…thankful to have had Uhaul!
Jennifer S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chrystal m
|
First Impressions
Rating:
1.0
Was sent here after another uhaul facility in Hudson rented me an occupied unit. Unfortunately the unit at this facility was not a 10x20, it was two 10x10s with the divider removed. This would not give access to the vehicle to be stored. After asking for a solution, none was given.
DAVID K
|
First Impressions
Rating:
1.0
Reserved a 10x20 unit. Rented a car trailer from my local uhaul. Loaded my classic car. Drove for hours to Hudson, FL. Completed all paperwork at facility. Only to find the unit we were rented had a personal lock on it. It was an occupied unit. The uhaul employee (Chandler) told us he found a unit at another uhaul. It was less convenient location but now we are stuck. We drove to this location, only to find it was two 10x10s with the divider wall removed. There was no way to get the car into this style unit. After a lengthy conversation with customer service, we were told there is no units available and nothing else she could do for me. So we drove for hours back home with the car still on the uhaul trailer. Wife and I took a day off of work, spent money on a rental, extra gas to take my classic car on a tour of Florida. Shame on Uhaul for their unreliable reservation system. SHAME on Uhaul for their lack of resolution for their failures!
DAVID K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary-Ann H
|
First Impressions
Rating:
5.0
Very impressive staff
rick p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anita s
|
Overall Experience
Rating:
5.0
Good price Good place to store items
David N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gayla Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARDE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laverna O
|
Overall Experience
Rating:
5.0
U-Haul did an outstanding job helping my difficult move. They went above and beyond in anyway they could help especially since I moved during a couple arctic storms, extending my days and making up for not having the size of storage I was supposed to have reserved.
cindy m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond K
|
Overall Experience
Rating:
5.0
The girl at the counter is always so helpful and friendly
Kathleen I
|
First Impressions
Rating:
1.0
My storage unit leaked and made all my stuff moldy, for two months I tried to contact someone about it. Poor job!
lissa b
|
Overall Experience
Rating:
5.0
We are grateful for the clean unit we found when we moved our things. Checking in and checking out was easy to do. We'd use this facility again if we needed additional storage space.
Barbara M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott W
|
First Impressions
Rating:
2.0
I moved out of unit end of September 2021 door open no lock on it. Was never able to get a gate code that worked to let me in could only access it during office hours office manager rudest inconsiderate person I've ever met in my life and you want to charge me rent on it till November because that manager screwed up
Albert B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joe V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Suzanne D
|
Overall Experience
Rating:
5.0
Great service
Jim H
|
First Impressions
Rating:
3.0
Roof leaked. Mentioned it to management numerous times. Said maintenance takes long time to come out. Could actually see light through the roof in various spots. I had to cover things in plastic. Trash all over facility. I had 1 unit here and 1 unit down the street. Other company very clean compared to this site. Roof leaked for 3 months in Florida’s rainy season
Brian C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lillian H
|
Overall Experience
Rating:
4.0
I really liked this place, the price was good and the people were friendly. The complex has aged some but very functional.
KARYLA l
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
BERNARD P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james b
|
First Impressions
Rating:
5.0
Easy in and out. The on-site rep was helpful. Great perk for renting a trailer.
Timothy H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Timothy H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DIANE S
|
Overall Experience
Rating:
5.0
The staff was awesome!!
On both locations US 19 Hudson FL and US 52 .
Thank you.
JUAN L
|
First Impressions
Rating:
1.0
I have left messages for the manager to call me as some of my things got wet. Not on did things get wet the ceiling left a mess all over everything in my storage. There was rat crap all over my totes and floor. The storage door which was mention numerous times was never fixed. The manager NEVER returned my calls.
EVELYN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James B
|
Online Move In
Rating:
3.0
I didn’t have a chance to move in. The unit that was given to me ended up being rented to someone else. Very disappointed with this. Staff wasn’t flexible about giving us a different or bigger unit for the same price. Ended requesting a refund.
Regis D
|
First Impressions
Rating:
3.0
Very disappointed of what happened yesterday. I got an unit that was supposed to be available but come to find out after driving all the way to the unit it was rented to someone else. Staff didn’t want to give me a bigger one that was available for a month at the same cost. so I had to ask for a refund. And no receipt of a refund staff could print.
Regis D
|
Overall Experience
Rating:
2.0
My mom stuff was ruin leaks mouse droppings and chew on everything. I'm very disappointed and as many Storage place I rented from i never seen it bad
Sharon M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle Q
|
Overall Experience
Rating:
5.0
I think her name is Lillian but if not sorry for bothering the name. She was amazing. I forgot to call to let them know I moved out and I received the most pleasant phone call advising me of my options. A lot of people leave comments only when the service is less than stellar. This Uhaul does just what is needed. Appreciate the service level!
Darrell M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Margaret M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
DIANE S
|
First Impressions
Rating:
5.0
Very clean,very nice place. It was convent and well maintained. Would be glad to use this facility again.
Nancy C
|
Overall Experience
Rating:
2.0
1st unit had has a roof collapse. There was a lot of debris. Obviously, unit had not been checked. 2nd unit ceiling was ok but also had bricks and trash left by previous customer. I had to ask the agent to bring a broom and sweep it out.
irene p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paula S
|
Overall Experience
Rating:
4.0
The first visit was good except our access code was not working.
JAMES S
|
Online Move In
Rating:
1.0
The facility itself was fine but found mice in the storage unit so I could not put my belongings in there with mice in the unit
Roy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natasha M
|
Online Move In
Rating:
2.0
Office reeks of dead animal. stinks like nonstop wet dog farts so unbearable that you can barely stand there long enough to complete a transaction. Staff kind intelligent and helpful particularly the girl with the great hair. She saved the transaction with her intelligence. She deserves a raise and hopefully will not be stuck working in a feces littered hellhole for much longer.
MATT S
|
First Impressions
Rating:
5.0
When I went to move in a few days after renting there was a lock on the unit so I went to the office and found out that I was rented a unit that was already rented. Although there were no units the same size as what I had rented, the issue was resolved quickly.
Sharon F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina j
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Skylar j
|
Overall Experience
Rating:
5.0
Jazmine was a pleasure, very friendly and helpful.
Kathy C
|
First Impressions
Rating:
5.0
My only complaint is that the door is extremely hard to get open. I can't do it and my 6'2 320 lb husband has difficulty
heidi t
|
Online Move In
Rating:
4.0
I had difficulty closing the latch to line up the holes to insert my lock. Nearly every time I had to fetch one of the girls to come down and do it for me. They sprayed and often just let the first hole line up and locked it. It was ALways tricky!
JoAnn W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laverna O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tavares h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina F
|
First Impressions
Rating:
5.0
Friendly, efficient and clean facility
Ira B
|
First Impressions
Rating:
5.0
Me gustaron sus precios competitivos y su atención Gracias
Carlos M
|
First Impressions
Rating:
4.0
So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.
michael d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Glen H
|
Overall Experience
Rating:
3.0
I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.
Karen V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXANDRIA B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elizabeth M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pamela r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna V
|
Overall Experience
Rating:
5.0
Not needed. This U-Haul facility is the best!!
DAN L
|
Overall Experience
Rating:
5.0
Everyone at the facility is friendly and always willing to help and answer any questions.
JC M
|
Overall Experience
Rating:
5.0
Great staff.... very knowledgeable ....super friendly ...love them .
aida f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pamela r
|
Overall Experience
Rating:
3.0
I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.
Larry E
|
Overall Experience
Rating:
5.0
Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.
aida f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pearl w
|
Overall Experience
Rating:
2.0
The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.
kevin s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Herbet Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pamela r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
spencer G
|
Overall Experience
Rating:
5.0
Always perfect is the only way to describe the service and attitude.
ronald l
|
First Impressions
Rating:
5.0
Great experience
Jourdan K
|
Overall Experience
Rating:
5.0
The manager there was very helpful at all times very professional we would highly recommend to others
LILLY P
|
Overall Experience
Rating:
5.0
The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly
Kenneth T
|
First Impressions
Rating:
5.0
Nice clean and organized place friendly staff
Leslie B
|
First Impressions
Rating:
5.0
Good customer service
enrique o
|
First Impressions
Rating:
4.0
Friendly, knowledgeable staff!
Darrell E
|
First Impressions
Rating:
1.0
After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE
CELESTE B
|
Overall Experience
Rating:
5.0
Great customer service
william C
|
Overall Experience
Rating:
3.0
The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.
MICHAEL H
|
Overall Experience
Rating:
3.0
Water was getting inside, also huge bugs.
Employees were friendly and very courteous.
Easy entry and secure.
Joanne D
|
Overall Experience
Rating:
4.0
N/A
Eileen W
|
Overall Experience
Rating:
5.0
Lobby is way too small though.
Dennis T
|
Overall Experience
Rating:
5.0
Kat is awesome!
William L
|
Overall Experience
Rating:
4.0
used other storage facilities and was not satisfied with up-keep.
John R
|
First Impressions
Rating:
5.0
Very well run. Friendly staff.
William L
|
First Impressions
Rating:
5.0
She was very helpful, and professional and the pricing was good
LILLY P
|
First Impressions
Rating:
5.0
Convenient location, easy to find.
George M
|
Overall Experience
Rating:
5.0
Young lady that helped me was a real sweetheart. Tried to accommodate my needs.
melenda s
|
First Impressions
Rating:
5.0
Very satisfied
john k
|
Overall Experience
Rating:
5.0
Very helpful and wonderful customer service I would highly recommended them
christine F
|
First Impressions
Rating:
5.0
Quick. Friendly.
REGINALD A
|
Overall Experience
Rating:
5.0
very helpful and very nice.... U-Haul rules....
Lazaro V
|
First Impressions
Rating:
5.0
Very pleasant transaction and location.
George M
|
First Impressions
Rating:
5.0
Easy, fast and convenient. 5 stars
HARRY S
|
First Impressions
Rating:
5.0
Excellent superior quality courteous knowledge
john k
|
First Impressions
Rating:
5.0
Very good service..
Rosedonna H
|
First Impressions
Rating:
5.0
The people who run the facility have always been fantastic to work with!
BARBARA K
|
Overall Experience
Rating:
5.0
Everyone was great
NATASHA D
|
First Impressions
Rating:
2.0
Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!
Bobby S
|
Overall Experience
Rating:
4.0
Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .
CRAIG F
|
First Impressions
Rating:
5.0
All was well...will use them again
Leah F
|
Overall Experience
Rating:
5.0
The staff was very helpful and the storage unit was clean.
Michele R
|
Overall Experience
Rating:
5.0
Thank You for excellent service
William H
|
First Impressions
Rating:
5.0
Very nice staff and very reasonable prices!
Raymond Z
|
Overall Experience
Rating:
5.0
I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.
Nancy H
|
Overall Experience
Rating:
5.0
The young lady that checked us in was rofessuonal, courteous and very efficient.
Michele R
|
Reservation
Rating:
1.0
Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.
Bobby S
|
Overall Experience
Rating:
5.0
Very nice place with friendly people.
Kelsey R
|
Overall Experience
Rating:
2.0
Not large enough space as needed. Not 24 hr access.
robert s
|
Overall Experience
Rating:
3.0
Longer hours to access unit would be helpful.
PAMELA R
|
Overall Experience
Rating:
5.0
Cats was very professional and very me ! She is a awesome person
Carlos G
|
Overall Experience
Rating:
2.0
Overpriced and no pro rating for fees. Forced to buy a month I didn't need
Brian W
|
Overall Experience
Rating:
5.0
The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.
TJ M
|
Overall Experience
Rating:
1.0
I was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.