Customer Reviews for U-Haul Moving & Storage at Montgomery St
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Thank you.

Rating:

1.0

Very disrespectful staff no help it’s terrible

Rating:

4.0

Customer service need more employees

Rating:

4.0

Lock was not in unit at first move in but supplied it next day - overall good experience

Rating:

5.0

James was very helpful in getting the unit and also when vacating unit

Rating:

3.0

Only reason why I wouldn't prefer to a friend too expensive For the size and that's why I gave it that Rating.

Rating:

1.0

I was over charged for my unit It was not the size it was advertised as and as a result I paid more for less.

Rating:

4.0

My office visit was better than I expected...read reviews b4 my visit some were disappointing to read but for the most part you gotta witness things yourself...the young lady that helped me was very nice and helpful

Rating:

5.0

Awesome 💯

Rating:

1.0

Very expensive and kept going up a lot every year with short notice.

Rating:

1.0

You guys couldnt give me at least 2 more days to take my stuff out without you guys knowing my situation, you guy's auctioned my stuff, important things for my daughter were gone..

Rating:

5.0

The units are much smaller than described. I have to rent 3 units to hold a 3 bedroom house.

Rating:

1.0

When I first opened up the unit, I was berated with questions and phone numbers of several different people to prove who I was and I wasn’t taking the facility just given a number and told to go find it which is offsite. When leaving the facility, I had to take pictures and prove to them that it was empty but who knows who’s pictures those were? So I had to go back to the facility take a picture and then drive back to the offsite and it just made it very inconvenient and it was nobody there to ever answer the phone because it always went to an answering service and they couldn’t help me out with my situation and told me how to physically go there, but I already had loaded up my 26 footer with auto transport, and it just made it a very big inconvenience to go back to the facility to let them know that I had vacated from the facility so I wouldn’t get charged another month. I will not recommend especially to anybody. Other facilities escort you and help you when moving in or moving out!! Not having to drive back and forth!!!

Rating:

4.0

Luz Ortega was great to work with.

Rating:

5.0

Great lady the best she try to help me out with everything

Rating:

4.0

I content with the storage facility

Rating:

5.0

I’m very please with all of it I found everything to be easy I thank you for making my move easy happy hoil

Rating:

5.0

Devin was extremely professional. Easy in,easy out

Rating:

5.0

excelentes personas y amables

Rating:

4.0

it takes 2 or 3 entries to access door

Rating:

5.0

The front office location at Montgomery St. Is not very clear, I wondered around for a good amount of time looking for it.

Rating:

5.0

Not a new customer. I had to change my auto-pay date.

Rating:

5.0

I did not leave the storage unit. I am well pleased with the facility. I requested to change , my auto-pay date.

Rating:

5.0

Staff was very friendly. Special shout out to luz she is an awesome manager. Very helpful!

Rating:

5.0

Staff are polite and knowledgeable. Always had a good experience with staff.

Rating:

5.0

Very professional!

Rating:

5.0

Staff was very helpful and readily answered my questions.Great Staff!

Rating:

1.0

I was communicating with Owen in Western Mass. We had set up a time to meet to review the contents of my storage bin and check me out. Owen said he would pay me for the contents of my storage unit. Owen knew I would be in town only one day. On the day we were supposed to meet he texted to say he could not make it. He said to swing by the facility and sign the form turning over my contents to him. He asked me to give him an amount i wanted for the contents and he would send me a check. He also said he would take a picture and that he would forward anything in there I wanted. I signed the form stating I wanted $950 for the furniture inside. Since I signed the form and arrived back at my home in Ohio nothing has happened and I have not been able to contact Owen. I have really been scammed here.

Rating:

5.0

Luz Ortiz was amazing in assisting me over all

Rating:

2.0

Called about being done with my unit on Sunday uhaul staff said I was allset. I recieved an email 6 days later saying I owe a late fee and monthly payment.HUH!!!! Called back they said we sent a message to GM of the Montgomery St Chicopee ma facility, It should be allset. I recieved an email from GM an hour later with a reminder to payment and late fee… what is wrong with people. GET IT TOGETHER

Rating:

3.0

I loved the customer service and very friendly but I would recommend uhaul to keep track of all storage lockers in and outside their units that may be locked with customers who own or owned the lockers.

Rating:

4.0

Only complaint was when we went to the unit the unit was already taken with a lock and we had to return to the store to report it and to get a different storage unit. But my issues were resolved immediately and with good customer service.

Rating:

5.0

I had excellent customer service and the facilities are well cleaned and maintained. Although prices are quite high but overall I recommend U-Haul storage in Chicopee at Montgomery St.

Rating:

5.0

Very friendly and respectful staff

Rating:

1.0

I moved in same day I rented..didn't receive lock I was promised I had to leave my valuables outside when I went to cvs to pay for a lock

Rating:

5.0

Whatever you’re paying Luz, she deserves at least twice the amount.

Rating:

5.0

I am very well pleased not only with the management but as well as the staff there that is willing to establish and maintain good customer service! Plus the given entry that the location’s store is immaculate on the inside!

Rating:

1.0

was lied about getting a certain size couch (5x10) into the facility. Wasn't able to. Need this to be canceled.

Rating:

5.0

I have rented a unit at this facility three times over the past eight years, yet this year was the very best experience so far due to Edwin Velez‘s positive management and helpful staff. I would highly recommend this friendly team to help you with your storage and/or vehicle rental needs.

Rating:

3.0

Facility was well maintained, secure, clean and accessible 24-hours a day, the biggest down fall is the rent went up an exceedingly amount very recently with no valid explanation, every time contact was attempted in question with this no response was received, the 3 stars is there due to the high rent, other than that it was a good experience

Rating:

3.0

Hade a hard time with getting a trailer to rent that was large enough to go one way.

Rating:

3.0

130 for a 5x10 is not a good price

Rating:

1.0

We were supposed to be taking money out of my account every month that never happened I lost my job and you couldn't even help me by taking off all the late fees

Rating:

5.0

Everyone was just great in Holyoke Appleton St and Chicopee on Montgomery Rd. I will definitely call them again. Thanks to all

Rating:

4.0

The experience was good

Rating:

5.0

I appreciate doing business with you guys and would do it again if I’m ever in town and in need of a storage unit

Rating:

1.0

All my boxes and furniture have been torn up by mice.

Rating:

4.0

Pain less and easy no problem deff. Tell anyone to go there and I like the hole alarm thing makes me feel safe about my bike

Rating:

5.0

Am well pleased with the service.

Rating:

5.0

Good company thanks for being there for me & my family

Rating:

3.0

When I cleaned out my storage unit there was a bunch of water in the back of my unit possibly due to the rain that we just had. The online checkout was terrible they asked for me to submit pictures but didn’t give me an option to submit them. And the store manager Patrick at the Memorial Drive store was very rude from the gecko, even after I was renting trucks. I will continue to travel out to Westfield for my further or any U-Haul needs. Also when I picked up my trucks for moving there were furniture pads as well as a handtruck laying all over the bed of the truck. When I notified the store manager about it he told me it was my responsibility because the trucks were now in my possession not cool.

Rating:

4.0

Facilities and equipment you guys have are great BUT, customer service (get in contact, check order status, speak with a representative..) is awful.

Rating:

5.0

Thank you for great service!!

Rating:

5.0

Gracias

Rating:

1.0

General management Patrick treated me like a animal and yelled rasict slurs at me when he thought he caught me sleeping in storage, denied me access to get stuff for work and cause me to lose employment. Thanks.

Rating:

1.0

I have filled a complaint against the manager for being rude for no reason and hanging up in my face. I followed protocol accordingly to him telling us what to do

Rating:

1.0

Cant open my door without using something to pry it upward bcuz door is not aligned... Tried callimg on move in day but they were busy said they get right back yo me and never did this will be the last month I use you guys I have more stuff and am dreading accessing it, my wife is unable to access it bcuz of the force required to open the door

Rating:

3.0

There were no first floor units available. I at least was expecting a lift a some sort.

Rating:

5.0

The online process did not make clear that for this particular building, the access code had to be punched in twice on two number pads. An elevator in the building would be nice for upper floor storage access.

Rating:

1.0

Key card didn’t work. No one after hours was able to help - not even the main 1-800 number. I am being forced to come back today to get this sorted. That’s an extra two hour trip I can’t afford to take during my only day to pack up the truck. I’m extremely upset.

Rating:

1.0

I couldn't even get access to my storage unit. I had issues getting my truck rental the night before so I had previously spoken with customer service over the phone. The location I reserved it at doesn't keep keys after hours yet has the option to select 24/7 truck share. They had no notification of that anywhere. I didn't find that out until I got there. After we resolved that issue, I asked the manager if I could still move into my storage unit at any time or did I have to wait for that too. She told me I could move in at any time as I had opted for the self move in. When I got there, I entered the code that was emailed to me, but it kept telling me access denied. I called customer service and waited on hold for almost an hour. I finally got a hold of someone and she said I should be able to have access, but since I couldn't I would have to wait until business hours. The only thing I could do was put in a complaint. She transferred me to the person who handles that. The next woman they transferred me to told me that it didn't say 24/7 access on my contract and normally it would and it would be an extra charge. I'm pretty sure, all storage units are supposed to be accessible 24/7 so it's at your convenience. Why would someone pay to store their belonging somewhere when they only have a window of time to access it. Furthermore, there were signs all over about 24/7 access. It was the second day in a row that uhaul inconvenienced me. I was forced to keep the truck with all my belongings in it for another night and now have to pay for another night to rent the truck which I wasn't anticipating having to do. Overall, I'm very disappointed in the level of customer service I have received from Uhaul.

Rating:

3.0

Charged extra fees with no warning and really fast. Was set up on automatic payment and they kept screwing it up charging me an extra 50 every time after 3 days without a call saying something was wrong. Way too expensive now. Won't rent there ever again.

Rating:

1.0

Very unprofessional! I was assigned a storage unit that belonged to someone else and had to wait 3 hours for someone to fix that mistake! Once I paid for my storage unit 2 weeks later I was told because I wasn’t charged 2$ I had to pay a 32$ fee! Would never do business with uhaul again!

Rating:

5.0

Mr.Cotto was super helpful with everything I asked for. Overall great service thanks to mr.cotto

Rating:

1.0

The general manager is rude and disrespectful he should not be in his position he should be fired. He knows he will get all complaints about his district so he does not care who complains about him and it shows alot!

Rating:

5.0

Staff is always friendly and helpful. Accommodating when needed. Never had a bad experience with staff. My unit wasn’t the best lit but it wasn’t a big issue because I wasn’t going in and out often.

Rating:

5.0

They were very professional but most importantly helpful!!!

Rating:

4.0

I was surprised to see the mouse poison in a room. I hope there is no problem with mouse in the closet.

Rating:

5.0

Rep was very friendly and helpful. She I got the unit that fit my needs.

Rating:

1.0

The customer service personnel were very rude and unhelpful. Unit had rust on handle which rusted my lock internally and couldnt open it. Way too expensive for the service and quality of everything!

Rating:

1.0

mice chewed up stuff. Spiders infested books. Moved out be4 renewal. Notified office. Charged another month anyway. Agent LAUGHED @ my frustration. I now had 2 open case 2 get $ back! VERY BAD SERVICE

Rating:

5.0

Very polite and i feel really comfortable.

Rating:

5.0

The manger at this store is amazing really took the time to help me out and very understanding. He definitely needs to be promote

Rating:

1.0

Trying to charge me for a storage unit that I never used. I turned unit 1110 back to them 24 hours later, since I had been I'll advised. The unit would not hold the 26 ft truck contents!

Rating:

5.0

worked with Nic Martin for years and it was my pleasure to meet him and thankful for his attention to any issue I had.

Rating:

5.0

didnt have any problems or issues thank you

Rating:

4.0

Access was not 24 hours. I couldn’t access the building at 2am.

Rating:

5.0

Great facility

Rating:

5.0

n/a

Rating:

3.0

Too much confusion when arriving from out of state with a full trailer then having to haul it to one place to pay for the storage, then to another to access unit then back to first spot to turn it in.

Rating:

3.0

Had issues with the storage door rusting and therefor not unlocking. Had issues with my lock because it also rusted. I wasnt told it would rust or if I could prevent rusting.

Rating:

1.0

The storage has a rat bait trap in it - creepy. So I’m coming back to get my stuff out. I wrote an email -got no response and I called but was on hold with annoying marketing messages for 20 minutes

Rating:

4.0

The storage building was great, very neat. The courtesy carts and give/take section were very helpful! The staff was good, though they could better explain the check-in process at the unit.

Rating:

5.0

It was a good experience overall

Rating:

5.0

The only issue I have is pricing. Comparable units other than UHaul are so much cheaper. UHaul should be aFortune 500 Company. I paid $86 a month for outside storage at a different facility.

Rating:

5.0

Jaron was great. Very friendly and professional. He even taught me how to back up a trailer which I really did not know how to do. All in all, a great experience. Thank you!

Rating:

5.0

Very friendly and helpful staff. He made it easy. Thanks.

Rating:

4.0

Kyle was very helpful with explaining all details pertaining to our storage rental.

Rating:

5.0

Employees and Management went above and beyond to make sure I was happy. Their storage units were very well maintained and secured. I always felt safe no matter when I went to their location

Rating:

5.0

I received amazing service at this location! I worked with Jaron in store and spoke to manager Kyle on phone. They went above and beyond and made sure I left the store happy. Will be going back again

Rating:

3.0

I didn't really have much interaction with staff so difficult to say how helpful and courteous they were. I rented from one and closed from another, and had no dealings with anyone else in between.

Rating:

4.0

great service

Rating:

5.0

Thank you for your help add under standing

Rating:

5.0

My stuff was in storage for 2yrs while I was out of state. My stuff was secured and the staff was great. I will do business again with U-HAUL

Rating:

1.0

Ever since Jerry decided to operate the facility remotely our experience went from 5 to 1. Service became non-existent. Deliveries were misplaced. Just poor customer service.

Rating:

4.0

Everyone was very helpful. The only reason I am not giving an excellent rating is the was no lift or elevator at the location. Even though it’s only 2 levels it would have been helpful.

Rating:

1.0

When I went to the frontdesk to request my storage they had assigned a wrong one which they were aware after they bill me. They did a “refund” and next day they billed me twice. Still waiting for refu

Rating:

4.0

Thank you

Rating:

5.0

Clean and safe place to store items.

Rating:

5.0

Everyone is very knowledgeable about all the facts and info about the moving process. The staff are great.

Rating:

5.0

The facility was clean and accessible, staff was friendly and helpful. Would, and probably would use again.

Rating:

5.0

Very professional

Rating:

5.0

Christina was amazing took the time to show me all facilities and got me the right storage room and price was amazing better then u-haul👍😃

Rating:

5.0

Nick was very helpful and polite. He would address you like a friend. Nick is a very nice young man.

Rating:

5.0

All good-everything went well-Nick was excellent!

Rating:

5.0

Everyone I dealt with was friendly and helpful. My rental experience was great

Rating:

3.0

No improvement needed, I prefer utiling this office because the people that work there make you feel comfortable.

Rating:

1.0

I was told I could return unused boxes, and the location refused to accept them. So I left them. Won't use Uhaul again.

Rating:

5.0

I had a great experience renting a trailer at this location. I’ve recently installed a hitch on my Jeep and when I went to rent the trailer it wound fit.. my hitch it’s to close to the tire, so this nice young gentlemen let me borrow his hitch receiver! I was extreamly appreciative of his kindness! Thank you so much for having great people working at this location.

Rating:

5.0

Nick (your employee) is fantastic. He is very experienced with his job and is very responsible and knowledgeable. Uhaul should be proud to have Nick as a part of the team at U-Haul!

Rating:

5.0

Dropped off after hours.

Rating:

2.0

Everything was fine until the trailer was returned and the agent asked for it to be backed into a tight spot between two other trailers. With my mirrors covered in ice & salt and the parking lot being dark, I was going to park the trailer for him and take on the risk of bumping into a parked trailer. He then asked if he could drive my vehicle to park the trailer to which I refused and told him that I would drop the trailer off in the equipment return line. I told him that it wasn't my responsibility to park it where he wanted it on the lot....and he said it was. After telling him that I didn't have time to deal with this and that I would leave in front of the building, he developed a negative attitude and said to just leave it where it was in the middle of the parking lot.

Rating:

3.0

Very easy process. Manager was very nice and helpful!

Rating:

4.0

Tail lights were not functioning proprly but personnel didn't care.

Rating:

5.0

Good service and price!! Thanks!!

Rating:

5.0

Very nice place and very nice people work there

Rating:

5.0

Everything was great.

Rating:

5.0

Keep up the good work

Rating:

5.0

The online application needs a little work. I could not take the pictures with my phone when trying to go through that process. There was also no option to attach a picture. Happy that the employee was there to check us in and had us in and out in NO TIME!

Rating:

3.0

I had 2 cancellations on a “guaranteed” reservation. The worst customer service I’ve ever gotten. Called and spoke to customer service Morgan and was told I’d be issued a $50 check for being cancelled on. After first cancellation I didn’t believe I’d receive this credit so I asked for the phone call that was recorded to be sent to me. Which is offered at the beginning of the call by U-Haul. I never received that or the credit. Also in store I mentioned that and was told I’d get a credit in miles. That also didn’t happen. Based on all this I am very displeased with the service.

Rating:

5.0

A very smooth process. Reservation had been made on line and van was waiting for me. A very professional organization.

Rating:

1.0

Mileage on the truck must have been off from when I picked it up because I was charged an extra $50 after driving the exact distance I was scheduled for. I didn't notice this until I was about to drop the truck off, and was unable to contest the charge at that time. When I arrived to pick the truck up, there was only one person working, so there were about 10 people in line and it took 30+ minutes to pick up a truck that I had scheduled over a week in advance.

Rating:

1.0

please do not tell customers on phone or on line that you have storage space available when you do not. Not helpful at all. Will never use UHAUL again. I am a very unhappy customer.

Rating:

5.0

Both locations were great. But, Chicopee MA rep had something about her. She was super nice got us in and out very quickly. So pleasant. Definitely awesome customer service skills!

Rating:

3.0

I would have sent this email sooner, but we were very busy with our week long Brimfield Show, the reason we rent a truck 6 times a year to transport our inventory to our site to sell. This not the first time that U haul has messed us up with rentals and rental locations. This time however, was the most inconvenient and costly mess up yet. I went to my prefered pickup location only to find out that they had no truck for me. They had no record of my reservation either. I ended up talking with someone from Uhaul customer service and was told that somone had cancelled my reservation, saying that it was a duplicate. I had a truck reserved for Sept 1st, and one for the 11th. They cancelled my Sept 1st reservation. As I continued with customer service, I asked about surrounding areas where I could get a truck...they kept telling me that there was nothing in the greater Springfield area. It took me a long time to FINALLY get an answer to call the Chicopee location (In the Springfield area)....it was now 5:15 pm, and I had to drive way out to Chicopee before they closed at 6pm...AND I had a lot of extra mileage to pay for...never mind the stress I had to experience. I feel I should get a full refund for my Sept 1st reservation. This was unforgivable. I Certainly was NOT the one who cancelled my reservation...which cost me a lot if time and money losing a day in my setup. I will be awaiting your reply ASAP. I plan on posting publically on social media regarding my experiences with Uhaul. Outraged, Yvonne Gamache 413-544-1564 See the attachment for contract information.

Rating:

5.0

Have more staff working

Rating:

3.0

Faster service

Rating:

5.0

Excellent experience.

Rating:

4.0

Staff were helpful. Our experience was fine except we had to drive an extra hour to pick up the truck and wound up with one bigger than we needed. So there was extra for gas, tolls, and the driving around the city was trickier. It was move-in week but weren't notified of the changes until the day before and we reserved a couple of weeks in advance.

Rating:

1.0

I don't think I'll ever use you all again Mike drop off was supposed to be in North Hampton what I was saying all the way to Chicopee and they had no idea why I was even there

Rating:

3.0

It's frustrating that this location could not compensate us for the mistakes of the pick up location.

Rating:

5.0

Nicholas helped me out today and he was awesome. Great customer service. This was actually my second time renting from this location. Everything was top notch, and like I previously stated, Nicholas was the man!

Rating:

4.0

I would not recommend any U-Haul location to anyone. At the time of my reservation on 23 August, the Bensalem rep instructed me to return the truck to Keene, NH for a $125 discount because Keene needed trucks. While speaking with Complaints, I was informed that the Keene, NH, location was not accepting truck returns. As my delivery point was Rindge, I returned the truck to the Rindge, NH U-Haul location, easily accessible and accepting returns. The representative there told me that his U-Haul software program assigned me a $105 incorrect return location charge. After your representatives hit me with the Offer and Switch and the Run-Around Policy of Company Greed, please be certain that I will share my experience with your company; furthermore, if your company bills me an additional $105 for returning to the wrong location (Rindge, NH fewer than 10 miles from my delivery point) after promising at $125 discount for returning to Keene, NH (an inconvenient further distance and then declaring that location not accepting trucks), I will dispute your unethical, obviously greed-motivated actions vigorously. With customer treatment like this, news of your reputation is spreading.

Rating:

1.0

Customer service sucks and you lie about your prices

Rating:

5.0

Nothing it was great

Rating:

5.0

Just try to have more than one car dolly at each location if possible the young lady who ran the location did a very good job and was very thorough on what she did I would recommend the Chicopee Mass location to anyone

Rating:

3.0

Customer service person was not personable at all. Not pleasant. Very dismissive , when asked questions did not respond in a pleasant manner.

Rating:

5.0

I don't think there's anything that you could improve about this location. Nick was very knowledgeable, courteous and extremely professional. Top notch service.

Rating:

5.0

Do some paperwork on line. Show up. Pay. Load up. Do the mission. Come back park trailer. Inspect. Get receipt. Leave

Rating:

5.0

Nick was great! The door on the trailer stuck a bit and he went above and beyond to make sure I could open and close the back at my destination. And the 6-hour rate couldn't be beat. I would absolutely rent from U-Haul at this location again!

Rating:

5.0

All the staff was professional, courteous and helpful.

Rating:

3.0

I wanted to extend my rental period and was told just turn it in when I want to. The turn in store didn't like that answer and said it should have been on the contract.

Rating:

5.0

Staff could be alittle more friendly, especially dealing with the public.

Rating:

5.0

Manager and employees very helpful. I've used them last year and again now. I'd come back definitely and whish to thank you for a great experience.

Rating:

5.0

Very helpful and accommodating. Thanks again!

Rating:

5.0

The associates that checked us in were very friendly and fast, Saturday the 20th it was Nicolas he was great and the young lady the previous time was great also. True assets to your company.

Rating:

5.0

The staff was extremely friendly and remembered my name from a week prior I liked that