They took my comments and concerns serious. They took the truck out of service to maintain the issues with the truck
Jacob SchneiderCustomer Reviews for U-Haul Moving & Storage at Montgomery Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had an weather situation arise and I had to rent a pull behind trailer to transport some product to a vendor event. We had to take the trailer home and pressure wash it before we could load it due to all the green mold type substance from sitting under the tree lines at the U-Haul facility. If I could make a suggestion that there be a couple of these pull behind enclosed trailers in various sizes, be cleaned and in a different area for customers to use. I understand spacing may be a problem just having a few nicely cleaned and ready would be great. There were some up front but we were taken to the back to get one. Staff was friendly and considerate. Staff had lots of patients with customer they were assisting ahead of me. Drop off was quick and easy. Facility was clean and organized. We will be reserving with this particular facility in the future when we need a U-Haul rental
Carolyne BoswellThe staff were friendly and quite helpful at pickup and at drop off. Will definitely use this Uhaul location again.
John FodorNeed more cover area. It was raining in pick up and drop off but it all was great. They was in the rain with me.
william howtonPricing was not as I was quoted will find another source for next rental. People at location are nice.
Jacob SigleNone
misty thompson | First ImpressionsNothing everything was great
Gerald DukeThe truck was in poor condition mechanically. The 24/7 ride share feature did not work for pick up or return. But the customer service was great in store and over the phone.
Donnie FloydHelpful and friendly staff
Steve ShimodaNothing went extremely well
Jason HammettNothing, All the staff were rest professional nice Very helpful. Thank You U HAUL
Carlton HillFast service , equipment ready when you there .Nice reception , help you out as quick as they can . Very good Place .
Duy LeExcellent Service Thanks
Eric ClemonsVery friendly, especially the management. Excellent service Thank you for your service. God bless
Roberto CastilloHave used this location twice…absolute best U-Haul experience ever both times.
Lori FrostLady was friendly, considerate, professional. Outstanding service. Same on return. JTN
James NewFree coffee with.early morning customers.
Jim MccraneyI did an online order which sent me to this. No complaints about the location, but I asked about the drop off to a customer service representative on the phone. I was told a certain drop off and I asked about going over the mileage due to driving to Slocomb and then back to Dothan. The Slocomb dealership would have been closer. I was assured that I would be okay with mileage. Today my bank account was charged for over mileage. This is not how to operate a. Business ess. Very unhappy with Uhaul.
Shannon KnightVery efficient and cordial
tharel shirahPrompt customer service ♥️
Roberto CastilloTurned in after hours
George ManuelMy experience was very positive!
tharel shirahTruck was received with 1/4 gas tank. I did not not plan to refuel it before picking up the truck, I rather wanted to pay for the fuel up, but after seeing the contract and that I would need to pay 30 USD extra, I did not have choice but to get to a gas station and fill it back to the minimum required 1/4 level.
Levente StudnickaOne of the lower amber running lights was not working during hook-up check out; otherwise trailer was clean and satisfactory; great customer service at this location. I took advantage of opting for U-haul’s alternate drop-off (further away and different time zone than prior rental drop-off) a reduced fee and told verbally that I would have the use of the trailer 3-days vice 2, but this additional day was never updated in the contract, which was disappointing.
Clayton ChristiansenThe GM went above and beyond to make sure her customer (ME) was taken care of; Thanks Kayla!!
Cameron HolmesFaster check in
Katina RitterStaff went above and beyond to meet my moving needs. Although they were very busy, they handled the multi tasking well. The customer service was superior. It was a pleasant experience!
STEPHANIE MCCRAY | First ImpressionsEveryone was so nice and helpful
Melanie LoveExcellent service.
Miguel Tavera | First ImpressionsRecomentdable to people around in Dothan . Process quick , ready to service when you come .
Duy LePrice is false advertisement
Romona WilcoxsonExcellent customer service throughout the entire process. Associate was very informative and helpful.
Michael BatemanI was overcharged and now I’m left owing money after my account has been charged repeatedly for the same amount.
Crystal CrossleyI rent several pieces of equipment a year. This location always goes above and beyond. Always excellent service.
paul mcvayThe staffs are very kind and helpful.
Kang LeeWe think it was the manager but he was super nice and helpful even due to being short staffed and super busy! Great customer service
Olivia BrackinDo NOT store anything here in the units that are not climate controlled fue to the humidity. Your belongings will be covered in mold and mildew.
Trevin Taylor | Overall ExperienceThe manager and all her employees were super during my move from getting supplies many times to scheduling a truck and trailer. They truly know what customer service is!! I would recommend them anytime!
STEVE MORRELLKeep doing what you’re doing ❤️🙏🏽
Jimmy AdamsBoth ladies very patient and very helpful. Quick and easy process.
AMBER DAVIS | First ImpressionsThere was not an appliance dolly available as I had reserved. I do not fault the location, but the UHaul system for not tracking such items with regard to electronic reservations. The staff at the location were very helpful and pleasant in spite of the fowl up. Get your stuff together UHaul.
Bryan DewberryDon was extremely helpful on a phone call prior to the return as well as during the return!
Lori FrostEverything was perfect!!
Sheila DavisExtremely good customer service.
RANDALL STRAWSER | Overall ExperienceThis place is working exceptionally well
Joseph SpanierNothing. The lady working at the desk who assisted me is fantastic
Travis BellIt would be nice to have been told before I rented storage that the second level unit I rented was only accessible via 16 stairs. Waiting until I was signing papers felt like a rip off. Since I'm blind and need to arrange rides I wasn't able to find a different storage unit for less. Thankfully the first month is free. I plan on doing everything I can to have the unit emptied out ASAP as I had not budgeted for the major price increase for a main floor unit. Again, it felt like a case of bait and switch. No where on the website did it mention the second level was only accessible via stairs, had it said so I would have made arrangements to rent with a different company.
Heidi CookGreat customer service!
Phyllis BrightonGreat service!!
Thomas BrindisiThere was a lock on the doer upon arrival had I arrived later I would’ve not been able to access the unit
alexis brackins | Online Move InI absolutely love this staff! Everyone is always so nice and accommodating! Shout out to Emily!! And the blonde working with her that day!!! We had fun! Yes! You CAN have fun in something mundane like renting a uhaul! They were both great!! They helped me out with “the next footer!” They will know what that means if this is shared with them!
ERIN SEITZINGERI Have Received My Deposit Money Back.
james williamsThe only thing I didn’t like was it seems you have to be well off to afford a 1st floor storage had I fully understood that I had to carry my belongings upstairs I would have never booked but the facility is nice overall
Steven Corbitt | Online Move InKayla was very helpful and friendly - have used this location multiple times and always pleased with the service - definitely recommended
Robert SandersGreat customer service
Roger GreenePictures for the truck on the app we’re old and didn’t represent the current condition of the truck. Vehicle windshield wiper blade was disconnected. After 15 minutes I was able to reattach it. Cargo door cable jumped off pulley after truck was loaded. I had to disconnect cable in order to shut the door.
Paul MarnonI'm a Pastor and do the landscaping around my churches, so I rent from these guys often. The staff is ALWAYS, Professional, prompt, neatly dressed, and attentive. Vehicles and enclosed trailers that I've rented are ALWAYS CLEAN and OPERATIONAL. They are my go to for ALL my MOVING and RENTAL NEEDS. I HIGHLY RECOMMEND THEM TO ANY AND ALL.
Perez BlackmonWonderful customer service! Very professional and helpful folks here!
Tonya PerryI had a late arrival and the staff was very accommodating and helped me situate my move. I would highly recommend.
Caroline SmithEveryone there is very friendly and helpful. If I needed storage again I would return.
DIANE OLWICK | Overall ExperienceVery nice people.
DIANE OLWICK | Overall ExperienceI paid for storage for 2 years with this company and the common courtesy I would think would be that you will prorate and refund my money if someone wanted to rent it out today you will still be making double and no I don't think that's fair and know that's why I wouldn't recommend you all nor will I use it anymore is
cynthia johnson | Overall ExperienceKayla, Don and the staff were very helpful.
THOMAS ANTHOHY BOLIN | First ImpressionsThey were very nice and kind and friendly and have great service
Gerald Dozier | Overall ExperienceThe manager I believe her name is Kayla was absolutely awesome very sweet and very professional!!! She had a gentleman working with her he was very nice as well! They were slammed and they both was working very hard trying to accommodate everyone in a timely manner! I appreciate the excellent customer service they offered!
JENNIFER SANDERS | First ImpressionsContinuously calling for payment but failed to properly move me out as well as numerous occasions they would place a lock on your storage even if you made a payment and it was a mistake on their end, they also take their time helping … not everyone most were very nice and polite .
YZAUNTIANAQUEAZJA MORRIS | Overall ExperienceGood service on a busy day.
Wallace Martin | Overall ExperienceVery nice people and good service.
Wallace Martin | First ImpressionsEven though I had a ant problem and my mattresses and mirrors and headbands got damaged because of water damage .They help me out so yes I will recommend them to people.
Christine Berry | Overall ExperienceNeeds cleaning in storage facility lots of roaches which is nasty .
Tyniah Watford | First ImpressionsIt's a great place to rent a truck or storage room from
Gerald Dozier | First ImpressionsThey was awesome
Lakeisa Britten | Overall ExperienceI did not receive a lock I had to pay for one in the office. Everything else was awesome.
Jessica Rees | Online Move InI was charged for an extra 40 miles because I didn’t check the incorrect mileage before I left the location.
Ricardo Torres | First ImpressionsVery knowledgeable and helpful
SONYA KLEMPNER | Overall ExperienceThe staff is always very friendly helpful courteous and efficient. Ms Emily H. Is a excellent staff member she's always very polite and courteous when I visit the store.
Tonia Y Jefferson | First ImpressionsI wasn’t expecting second floor storage. It was a problem.
Don Watson | Overall ExperienceTo expensie
Irene Holcomb | Overall ExperienceThe staff was really helpful and friendly
Christopher Britt | First ImpressionsThe people there are rude as h&&l and racist. Uhaul will never again get a dime of my money
Marvin Pippens | Overall ExperienceStorage building has a pest problem.
Cashayla Lewis | First ImpressionsThe staff where my girl friend works is nice but these folks are truly thinking constantly how to meet my needs and the most a few of the nicest folks here in lower Alabama. I will definitely tell the people I know but I will also tell anyone I hear mentioning about moving or just needing a storage facility about uhaul on north Oaks street here in Dothan Alabama. Thank u all for making me feel a Good family member that u can’t wait for holidays to see again. Sincerely Irean Holcomb. ROLL TIDE ….
Irene Holcomb | First ImpressionsYou kept my stuff safe for two years thank you
Glenn Williams | Overall ExperienceHad to file insurance claim due to mold and rats in our unit
JEREMY ROBERTS | Overall ExperienceAfter only a week I came back to the unit to find out that some of the furniture got wet . Not sure of leak or condensation. There were roachs in the unit . Had to by home defense spray to spray items in storage and all the surfaces.
Albert Melendez | Overall ExperienceEntrance was not secured a bunch, and didn't work at all one day. No elevator, stairs only. Door too my storage damaged. Trash furniture around the whole time. Bathroom smell like smoke half the time. Bad neighborhood
Jeffery King | Overall ExperienceI reserved a U-Haul on 10-2-2021. The U-Haul wasn't available for me to pickup until the next day. The U-Haul facility that I was told to pickup from was closed and had to go to another one to pickup a vehicle. Then once I returned from moving my household goods the storage that was given to me wasn't available to store my furniture and had to downgrade to smaller unit. Also once I was returning the U-Haul the destination was wrong for the drop-off and was advised to take across town to another location which added miles. In my opinion it was alot of wasted time that wasn't necessary and I definitely wouldn't recommend this to any friends or relatives.
RICHARD LITTLE | First ImpressionsAnts & spiders & bugs got into my storage and onto my things.
Disree Shipman | Overall ExperienceNeed to install ac or fans inside the facility
LARRYJOE SCHAFFER | Overall ExperienceAnimals were able to get into the unit which destroyed a few items.
Jeff Long | Overall ExperienceI reserved a 5x8x9 unit online for $65 a month. When I arrived to move in after driving over 1000 miles I was informed they do not have units that size at that location. I could choose between a 5x5 (which was too small) or a 7x11 which was $30 a month more. Also, the unit is the cargo portion of a retired uhaul truck, which I wouldn’t mind except it is at least 12 inches off the ground with no loading ramp so everything had to be lifted up in to the unit. If I had known any of this before I got there I wouldn’t have used this facility.
Allison Zdenek | First ImpressionsStaff goes above and beyond .. making sure customers Satisfied.. Excellent experience 💯🔥🔥
LINDA MITCHELL | First ImpressionsWe had our stuff in storage for a long time. Over the years, the U-Haul team was alway helpful and engaged. We are moving across the country so we don’t need our storage unit any longer. We did buy moving materials and a bike carrier. The staff helped us with our purchases. We will miss this U-Haul. It’s a great business. The current crew is fantastic. Thanks for your help with everything.
KORTNEY KROPP | Overall ExperienceThe staff went over and beyond my exasperation’s!
Teresa Shepard | Overall ExperienceRebecca help me the Saturday I walked in. She went above and beyond my expectations. She did the same with providing me a storage. The staff was awesome and very polite and perfesional.
Teresa Shepard | First ImpressionsThe rep that helped me was soooooooo friendly!!!! Her name is Emily. She was so professional and so helpful. I was going through a really hard time and just her positive attitude and how she was able to make me forget what I was going through was phenomenal!!! You have a very valuable employee and she should be recognized for her hard work and how she handles her customers. She is a rare jewel. She is priceless!!!
Christie Tillman | First ImpressionsThere are roaches everywhere in the storage units, my air controlled storage room has a window with broken glass and a beam running right across it and I had to pay the full amount for half the space I got. The door is very feeble so it can be easily broken but gets stuck when I try to open it. Only leaving my stuff in here because all other places are booked and I have no other choice.
Karina Rodriguez | First ImpressionsThe storage units are run down, dirty, old, and smelly, with limited parking and only room for one truck to load at a time. Would not use again. Nasty U-Haul location I have ever used!
Lee Hall | Overall ExperienceI’m still waiting for my receipt it suppose to be emailed to carolgalvin312@gmail.com
Lenard Hart | First ImpressionsStaff was always nice and friendly and eager to help!
Christie Tillman | Overall ExperienceAshley was amazing! She provided excellent customer service and was such a pleasure to work with.
Christopher Cross | First ImpressionsVery helpful staff. Bent over backward to get me through the process.
Kenneth Hawley | First ImpressionsCalled several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn’t cancel it like she said. Terrible service
Sheryl CLARK | Overall ExperienceI was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.
Casey Rakhmanov | First ImpressionsStorage area should be gated for security
Nigel Ham | First ImpressionsIt’s pricey for a 10 x 10 metal shed. I was on a list for a better climate control. I paid the high price monthly bill and 2 days later the other storage called and told me they had my unit ready. I called u haul to see if they could prorate and give me a refund on the rest. They said no. I lost that money. Everyone I have talked to said they would prorate ... and every time you go there you have to wait to pay your bill. Cause they are under staffed all workers are outside helping with trucks while you standing inside waiting .. you need someone to stay inside to help customers at all time
Patsy Poole | Overall ExperienceAll my previous experiences with all U-Haul locations have been excellent. This particular experience was not. Tabitha was exceptionally difficult to work with. Our family had some hiccups during our move and she was all but accommodating. However, the ending result worked out for us and we did get what we needed. I would highly recommend using U-Haul for all your storage and moving needs. I would just recommend choosing a different location to avoid any inconveniences.
Matthew Rayne | Overall ExperienceFrom the time I came and rent out the storage unit I had no problem. If I had to speak to a employee they were always friendly and helpful. If I had to use a storage again in Dothan I’ll be back at this location.
Tiffany Hicks | Overall ExperienceTo keep from running the employees & customers going back forth to units, get a golf cart.
Susan Lecroy | Overall ExperienceThe young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be around
Bruce Pitcher | First ImpressionsCheck in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experience
Janice Hensley | Overall Experiencenever aswered phone hard to connect
tiffany carswell | Overall ExperienceTruck pulled to the right and the seats hurt my back
Glenn Williams | First ImpressionsStaff was very friendly, helpful and efficient
Mary Weeks | Overall ExperienceGreat Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.
chaddrick olds | Overall ExperienceU-Haul employee was very helpful and efficient (Ms. Ross)
Japhet Nylen | First ImpressionsMy customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.
CHARLIE SMITH | Overall ExperienceTerrific service!!!
Dairian James | First ImpressionsEverything was great except the units were quite small.
Lynn Miley | Overall ExperienceI think there was a miss understanding. I didn’t move out of my unit yet
Tameka Reed | Overall ExperienceFriendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!
Catherine Dunk | First ImpressionsAs a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.
Jasmine Baker | Overall ExperienceHad great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.
Kevin Creager | Overall ExperienceStaff very friendly and helpful !!!
Miguel Alpizar | Overall ExperienceGood customer service and very friendly
Dominique Parks | First ImpressionsI had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.
Danielle Lovejoy | Overall ExperienceVery friendly and helpful. They met all my needs. Thank you Uhaul!
karen hughes | Overall ExperienceThe GM was very helpful with assisting me with everything I need to make my move easy. .
CHYKEL THOMAS | First ImpressionsMy things got messed up
Melissa Poke | Overall ExperienceThe service was great and the Manager Jay was outstanding.
Khadarr Martin | First ImpressionsAwesome service. Thank you.
RONALD KORDYLAS | First Impressionswould be nice to get credit back for unused portion of storage since moved out early
Suzan Sweeney | ReservationGreat service
Ladonna Mccray | Overall ExperienceCustomer Service was great thank you.
PETE SMITH JR | ReservationI didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama City
lakeisha Mcdowell | ReservationThe reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.
Mark Daniels | ReservationAfter dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn’t in it.
michelle carleton | ReservationEverything in my unit was molded and had so many bugs. I now have no furniture in my new home. All my valuables completely ruined. So thank you uhaul.
Kellyn Dufrene | Overall ExperienceNew storage units/very clean
Jorge Fournier | ReservationThe only problem I had was when I would call, I would be sent to a call center and they couldn't really help me. Then I needed information on the storage price and the man at the store couldnt help.
Kenya White | Overall ExperienceWe moved from Az to Al, we used boxes, they delivered them in Az and said they would deliver in Ala , boxes got here and no delivery . Was told they would and call me we a time but never did
Keith Pickens | Overall ExperienceThey were very helpful.
Stephanie Freeman | Overall ExperienceVery clean just wish there was an elevator like the signs said
selwyn lynn | Overall ExperienceI was told it was 24 hr access at rental and found out once I paid $55 for a literal closet that it was select hours. I was very disappointed with the storage experience and won’t use it again.
Misty Money | Overall ExperienceThe staff was very nice, friendly, and accommodating. Their customer service was over the top. PLEASE let them know how very much I appreciated their help.
charlene sutherland | Overall ExperienceWorking with the staff in person was great.
dianna pierce | Overall Experience