Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although I was behind in my storage unit on many attempts to contact them to try to make arrangements they gave me the runaround with contacting the manager instead of her taking accountability for the fact that I never got an opportunity to speak to her prior to my things being auctioned she decides to prompt me with how you guys attempted to contact me through phone and mail and disregarded the fact that I was explaining to her each time that I called in her staff told me she was not available and would call me back the next business day nevertheless that never happened until the date of auction and then it was just thrown in my lap like it was all my fault that we were at this stage and my things being auctioned that same day with no communication prior with each other besides mentioning the collection calls and letters again disregard it I was reaching back out myself with no success of getting a hold of her
Lashonndia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY B
Rating:
5.0
Great Service!!
EMILY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MATTIE V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WENDY F
|
Overall Experience
Rating:
5.0
Its rates are higher than most, but overall my stay with u-haul was good.
Peggy D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
earnest r
|
Overall Experience
Rating:
1.0
Had the police called on me for nothing. Wanted to put a lock that I did not have key to on my paid unit.
Lamario B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tuesday P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy M
|
Overall Experience
Rating:
3.0
I was charged time for I did not use at the facility I was trying to talk with what a Representatives hard contacting them
CLAYTON S
|
Overall Experience
Rating:
5.0
Thanks Malachi for all your help I really appreciate it
Jerome G
|
First Impressions
Rating:
1.0
We were not able to use the storage. No access to it, it was too high and no ladder in sight and was still charged for it.
Armand C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MICHELLE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cortiz J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHELLE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexis W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret C
Rating:
3.0
Customer did not leave a comment.
Joerina M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
devon s
|
Overall Experience
Rating:
5.0
Everyone that helped me out with what I needed was very polite and waited on me with patience and did not rush me. They all were very concerned with my doing what I had to do. Thank you so so much Omer and staff.
Judith T
|
First Impressions
Rating:
5.0
Just Awesome
TRACY E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CLAYTON S
|
First Impressions
Rating:
2.0
Hard to say. I realize I didn’t need to use the unit and still had to pay for price without even accessing it. Also my card was charged twice.
Elijah J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
renitha m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jamie B
|
First Impressions
Rating:
1.0
Had mice in my furniture I am not happy my furniture was on 8 months old I bought it brand new I am very disappointed now I have to buy new furniture all over again that was very unexceptionable and it is holiday time
leondra L
|
Overall Experience
Rating:
5.0
Manager Tracey was very informative, professional, and helpful.
David W
|
First Impressions
Rating:
1.0
General manager is unprofessional.. I was locked out of my unit 3 months in a row due to an ex saying I was living in my 5x5 unit..instead of reaching out to Mr I was just locked out..very unprofessional.. I will never rent from uhaul as long as he is employed there!!!! I will tell as many people on social media to not support uhaul....
Tommy T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lillian m
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
danielle w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carol Y
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Claudia P
|
Online Move In
Rating:
4.0
N/A
Annette M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Heather R
Rating:
5.0
Customer did not leave a comment.
Ricardo A
|
Overall Experience
Rating:
2.0
I wouldn't recommend an unmanned site. the Uhaul app was terrible. It took me over 50 minutes to get approval and the keys for the van. Returning the van wasn't as difficult but again, the app was a problem. The link to the app in my initial email and then the text at the end of the day did not work correctly.
Rick B
Rating:
3.0
Customer did not leave a comment.
Sheryl S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cortiz J
|
First Impressions
Rating:
2.0
The pick up process and ordering everything was fine. No complaints with the truck but when l called about accessing my unit l was told it was outside access and l would be able to pull my truck right up to the door to unload. This was not true it was inside and there was a very steep ramp you had to navigate down which is difficult with heavy items. Also the directions as to how to access the unit were unclear. It said to use the code to enter the gate but the gate was already open and the access was on the side of the building inside the gate. It took almost twenty minutes for me to get someone on the phone to explain what the process was since the code kept saying denied.....inside the building there was standing water in several places which makes me somewhat leary of leaving my things there for any extended period but l was in a time crunch and l didn't feel l had another option at the moment
laura c
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alicia C
Rating:
1.0
Customer did not leave a comment.
Alex Z
Rating:
5.0
Customer did not leave a comment.
DESTINY S
|
First Impressions
Rating:
5.0
Did a late night drop off. Place was very well organized an clean. Looked in window and looked good inside. Key drop location and info in great spot.
Evelyn C
Rating:
3.0
The moving companies that use you for advertisement is awful we asked for movers when we were ready there was no accurate number to get ahold of them. Also they charged my card several times and I was already in a financial distress so now I have to wait five or more days to get my money back.
BOBBI H
|
First Impressions
Rating:
3.0
The location was in a sketchy part of town. It was ok during the day, but I would not recommend going there after dark. Also, I had trouble using the app and the website when returning the van. Not sure if it was my cell service or the site. Either way, it took my about 20 minutes to complete the process.
William T
Rating:
3.0
When we arrived the gate was open so there was no security. When we got to our unit there was no lock and when I called customer service they said since I paid and signed the paperwork online we had already moved in so there was nothing she could do. There was also a man living in one of the units. Did not seem safe at all so I rented another unit in a better location. Since I technically moved in and out in on the same day I lost my free month rent I received for renting a truck. This location is not good. The new one is much more secure.
Lindsay C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
sheila f
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
dionsha j
|
Overall Experience
Rating:
5.0
I really appreciate the service that I receive there and will be coming back when I need your services again. Thank you
Janice F
|
Overall Experience
Rating:
5.0
I like the service and the fact that they were very helpful in helping me get what I needed. Thank you U Haul!
charles F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHATE L
Rating:
2.0
Your outside storage at 2808 Monroe, space 319 and others were filthy. Was very disapointed. My furniture is too nice to store In such a nasty place. I would have never shown to anyone.
Maria B
|
Overall Experience
Rating:
1.0
There was so much misinformation concerning how to pick up a truck from this location. The website was very unclear and unhelpful and I ended up getting delayed by 2 hours. The location was advertised as being open 24/7 for truck pick up but when I got there I found out that there are no on-site personnel - so there was no one there for me to complete the rental process with in order to get the keys.
Elsa F
Rating:
5.0
Very friendly staff if I ever decided to rent another storage unit I will be back
bettie t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nate R
Rating:
5.0
Customer did not leave a comment.
Kayla S
Rating:
1.0
Not send people to a satellite location in a bad neighborhood where crack heads are shouting at you from the corner for 30 minutes while you try to get someone on the phone because the website is broken.
Kaylee H
Rating:
5.0
I give UHaul high ratings because the people were nice and the facility met my needs exactly.
Mysoon R
|
Overall Experience
Rating:
4.0
Tracy did a great job of facilitating this rental. Thank you!
Mysoon R
|
First Impressions
Rating:
2.0
Site not staffed Customers not notified Told there was a notice on the door and it wasn't and isn't currently. We're not from OH- a student--had 2 drive all over OH to find the location 2 close out
CASSANDRA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janelle P
Rating:
5.0
Customer did not leave a comment.
ARLENE H
Rating:
5.0
Customer did not leave a comment.
thomas C
Rating:
5.0
Customer did not leave a comment.
evelyn r
Rating:
5.0
Customer did not leave a comment.
Rita W
Rating:
5.0
Tracy was awesome and very educated on the products offered at Uhaul.
Chalise M
Rating:
5.0
Customer did not leave a comment.
paula b
Rating:
5.0
I would like to thank Tracy and Steve , employees at this location. They were very helpful and kind. That made a very stressful move, less so. I will go to this location for any future moving needs. Have a lovely Holiday season.
EMILY S
Rating:
1.0
Customer did not leave a comment.
Jamieka S
Rating:
5.0
Customer did not leave a comment.
JOANELLE C
Rating:
3.0
truck smell like smoke
Francoise J
Rating:
5.0
Customer did not leave a comment.
Hector E
Rating:
3.0
Satisfied with my rental.
Ross B
Rating:
4.0
Customer did not leave a comment.
Belinda C
Rating:
5.0
nothing!
Pamela T
Rating:
3.0
Service was excellent - the gentleman at the counter when I picked up the trailer was very friendly and helpful but the location of this store makes it cramped and difficult to drop off equipment
Scott M
Rating:
5.0
The employee that was working was awesome! He helped me tremendously. I will definitely be back to this location for all my moving needs.
stacy m
Rating:
5.0
The two gentlemen were awesome. I brekkie Tracy checked me in but I can't remember the guys name that checked me out. Always a great professional experience.
Tracey D
Rating:
5.0
I think everything was awesome. Maybe if there was a grace period of an hour after 24 hours, that would be awesome. Other than that, the staff were nice, professional and prompt.
edeltha m
Rating:
5.0
Customer did not leave a comment.
april h
Rating:
5.0
Customer did not leave a comment.
gary g
Rating:
4.0
Customer did not leave a comment.
JOSEPH S
Rating:
5.0
Tracy was great to work with - a real pro.
lee h
Rating:
3.0
I reserved a truck online until 6pm. When I arrived to pick up the truck I was informed that the truck had to be back at 3pm. Manager at the location said online booking is never correct. He was not able and would not try to extend the hours I requested. I was not happy at all with this experience and the lack of communication between the online booking and your individual stores.
Troy B
Rating:
5.0
A very nice experience. Sure made life easier.
jim c
Rating:
1.0
Fire Tracy Brown
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
Thomas B
Rating:
5.0
Customer did not leave a comment.
GREG H
Rating:
3.0
Wait on people in the order that they arrive.
Bill Q
Rating:
5.0
Staff was so friendly even though they were busy all day. Made my moving day that much better and easier.
Kelly T
Rating:
3.0
very small parking lot to get vehicle returned in
James S
Rating:
4.0
Customer did not leave a comment.
Stephanie W
Rating:
4.0
When I called and scheduled the truck, the person did not clarify that there were 2 stores on Monroe st. Although the staff was excellent, the location was in the opposite direction that I was going. Fortunately,I called in the morning to confirm the truck was ready and I was told about the location. Otherwise,I would have wasted even more time going to the wrong place
kim b
Rating:
3.0
Tracy, the manager, was great with us on Saturday. But on Sunday, when we picked up our van, we had to wait over 20 minutes. There was only one employee and one "trainee" in the store.
Carol S
Rating:
5.0
Customer did not leave a comment.
Thomas B
Rating:
3.0
Customer did not leave a comment.
Selena S
Rating:
5.0
Improve How The Trucks Drive!
Jessica W
Rating:
5.0
Customer did not leave a comment.
George V
Rating:
3.0
Customer did not leave a comment.
Helen M
Rating:
4.0
The store is as well run and maintained as any other. Exiting the location is tricky as there is only one driveway leading to a VERY busy street.
Dave S
Rating:
3.0
Customer did not leave a comment.
Cherie T
Rating:
4.0
Customer did not leave a comment.
nicholette r
Rating:
3.0
Customer did not leave a comment.
nicholette r
Rating:
3.0
Have more than one staff member working with customers. Also, if cooperate needs to be called for a particular situation (like mine) have the staff call and not me. somewhat unprofessional.
Brittney L
Rating:
5.0
They are nice guys and did a really good and efficiency work. If I move next time. I will definitely let them do the mover help again. Wonderful!!!
Guoxu Y
Rating:
5.0
Customer did not leave a comment.
Kimberly A
Rating:
3.0
The truck was dirty inside and rode rough. It is a good location, though--our son is a student at The Univ. of Toledo. Also, the check-in/check-out was excellent--it was quick and easy with the special UHaul computer.
Sandra K
Rating:
3.0
Customer did not leave a comment.
Violet D
Rating:
5.0
Tracey is GREAT! I have already recommended this location!
Jennifer G
Rating:
5.0
Tracy was a fantastic asset to your organization! Even though a further drive for us...we will come back to this location. His customer service was top notch.
Roni G
Rating:
5.0
Tracy was great. He could use some help. He was working alone.
ricki s
Rating:
5.0
Customer did not leave a comment.
monika m
Rating:
4.0
Customer did not leave a comment.
jim r
Rating:
4.0
Customer did not leave a comment.
tom c
Rating:
3.0
Customer did not leave a comment.
alice m
Rating:
5.0
Ja'Von's customer service was fantastic. His trainer was a good too! It's great to patronize an establishment that believes in offering good customer service with a smile.
Tee D
Rating:
4.0
Customer did not leave a comment.
Michelle C
Rating:
4.0
Customer did not leave a comment.
Thomas W
Rating:
3.0
Customer did not leave a comment.
Craig L
Rating:
5.0
Customer did not leave a comment.
Timothy e
Rating:
5.0
The lot is small and hard to drive around in.
Peggy H
Rating:
4.0
Customer did not leave a comment.
Shelby W
Rating:
4.0
Customer did not leave a comment.
Rachel V
Rating:
5.0
Everything was great. Had a great experience. Have rented there before and will rent there again
Sarah n
Rating:
5.0
Best staff I have ever dealt with. A+
Danny K
Rating:
5.0
Customer did not leave a comment.
TROY B
Rating:
5.0
Great customer service! Thank you!
Therese L
Rating:
4.0
I actually reserved a 10 foot truck for pick up at the U Haul location on East Broadway/Woodville Road Toledo Ohio. I received a voice mail message a short time before I was to pick up the truck that said that the location I was to pick up the truck at had to close due to an emergency and that I needed to pick up my rental from the 2808 Monroe Street Toledo Ohio location. This caused an inconvenience because this new location was a farther distance from my home and to the location I was picking up the furniture at and the same in the return of the truck. Because of this it took more time for the people involved and gasoline and mileage charges.
sandy w
Rating:
2.0
This was the second location I had to go to because you cancelled my original reservation 10 minutes before I was supposed to be able to
Pick it up. There was no notification to me that you cancelled it so I didn't know until I arrived to pick up my truck. Found out there were no trucks available in the size. Wanted and had to go to a different location to get a smaller truck than I wanted.
Unless uhaul does something to make this huge hassle right I won't use you again.
TImothy O
Rating:
3.0
Customer did not leave a comment.
Mary J
Rating:
4.0
Tracy Brown was very professional. He explained everything in complete details highlighting everything in the contract that was important. He was a pleasure to work with.
terry B
Rating:
5.0
Tracy Brown was great.
Phillip C
Rating:
5.0
Your employee Sim at this location was excellent. He needs a raise!
kelly g
Rating:
5.0
The gentleman at the counter that checked us in for the rental was super friendly and helpful. I could not have asked for a better experience. Thanks I was super impressed.
Bonnie B
Rating:
5.0
Very courteous and professional staff-thanks!
Stephen S
Rating:
5.0
Customer did not leave a comment.
tireta b
Rating:
2.0
Very frustrated that I did not receive confirmation until the day before with news that the location had changed. There was no way to request a time and the confirmation was the first news that told me Noon. We wanted to get started early in the morning. The attendant was very kind but he was too busy by himself. We had to wait.
David Y
Rating:
4.0
Very nice young man took care of me, I think his name was Sion @the Monroe St. Location. Toledo oh. Very professional and polite, made my stressful moving situation so much better. Would use or recommend this location to a friend. Also the older gentleman that checked me in once I returned the same day was just as good. Thanks to both!
Scott J
Rating:
5.0
Staff who helped was very, very nice and helpful.
Art P
Rating:
5.0
Customer did not leave a comment.
albert b
Rating:
3.0
Very friendly and helpful staff, We were very pleased
Frank N
Rating:
5.0
Customer did not leave a comment.
Christopher M
Rating:
4.0
Great and fast service!!!
SHARONDA J
Rating:
3.0
Customer did not leave a comment.
ethan D
Rating:
3.0
Nice customer service.
Bethany M
Rating:
4.0
Tracey was an outstanding service person and accommodated all of my needs with courtesy, good humor, and professional promptness.
John L
Rating:
1.0
The service was very rude and they lied to us. when we rented the truck the man who made our reservation said that we would not be charged if we used the dolly as long as we returned the truck in the same condition. also we called to have our reservation extended another day and we were told that it would be fine and we would have to pay for one more day which was fine. when we returned the truck the man charged us almost $300.00 for the truck and we only had it two days!!!!! he charged us for four and when i called him about it he refused to refund me for the two extra days! i don"t understand how i can be treated like this I have been a customer for years and always go with you guys for a move but I can't see myself using U-HAUL in the future after this.
