Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly customer service. Quick install. Way cheaper than the dealership quote. Good job, thank you!
Taylor B
Rating:
3.0
I was very upset when I found out the truck only took E85 gasoline, I drove around frantic to find a gas station in the area tono avail. I went over my mileage attempting to fill the truck up. I. The end I was charged extra mileage and for gas! Completely unfair.
Erika C
Rating:
4.0
Customer did not leave a comment.
Adrian T
Rating:
5.0
Customer did not leave a comment.
nathalie m
Rating:
5.0
Customer did not leave a comment.
sonia a
Rating:
4.0
Customer did not leave a comment.
sarah d
Rating:
5.0
Despite the install going for over twice as long as expected, which things happen and complications come up, it didn't matter.
The people that work there are wonderful and kind, plus explaining what happened and going over anything I needed to know was great. Thank you for great customer service.
Gerri R
Rating:
5.0
Thanks for the help and assistance!
Jim B
Rating:
5.0
Customer did not leave a comment.
Mirantha W
Rating:
5.0
Customer did not leave a comment.
Ryan H
Rating:
1.0
This was a janky experience to say the least. Moving from Texas to come home to randomly poor attitudes, broken system, no access DURING access hours, was the worst part of my moving journey. These people seem to forget the services they’re payed to comply. Forgetting your only a small number in a company that don’t care nothing about you
Imari E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
Jacaline S
Rating:
5.0
It was easy to work with you
Greg P
Rating:
5.0
Antonio runs a good operation.
I drive past others to use this location
Gary P
Rating:
2.0
Usually have a great experience at this location. Unfortunately, the truck I rented was dirty and the front seat stained. I spoke with the manager regarding this, he seemed annoyed and angry with me that I would want a clean vehicle. He came out and looked at it and even acknowledged that the truck was filthy. His attitude and response were less than professional.
Gautam R
Rating:
1.0
I got a truck that was disgusting and had a roof leak. My $3000 couch was soaked along with 2 sets of mattresses. Really not happy AT ALL. For such an expensive service we got treated like dogs.
blake r
Rating:
4.0
Customer did not leave a comment.
Tiwana C
Rating:
5.0
The manager is the best A+
Rivard L
|
Overall Experience
Rating:
5.0
Fast processing, friendly staff
Andriy L
Rating:
5.0
Everyone I interacted with was so great and helpful! From scheduling to pickup and drop off everyone was so so nice and knowledgeable.
Estelle C
Rating:
5.0
Customer did not leave a comment.
Dana H
Rating:
1.0
We scheduled an appointment for Saturday afternoon at 3 pm and when we arrived the 2 individuals working the desk seemed surprised and said their installation tech had already left for the day. Said we could leave the van and it would be done first thing in the morning. I was apprehensive about leaving the van, but they assured me it would be garaged overnight. The next day, our van wasn’t completed until approximately 1pm, we picked up our car without problems. The big issue is we had a cd case full of 100 or so children’s DVDs that my son watches when we are in the car. This DVD case is missing and it never leaves the van. I am just so saddened by this. I feel violated and taken advantage of.
Stephanie K
Rating:
5.0
Your personal are doing great.Dorothy
dorothy m
Rating:
4.0
Customer did not leave a comment.
dorothy m
Rating:
5.0
Great rental experience
RYNE F
Rating:
5.0
The system was down for a few hours and it put me behind, but it final came back online for me to rent the truck for a few hours Thank you
Tanyell W
Rating:
1.0
People in this location they are no kind , they are no even welcomiy customers also talking to customers like soldiers, the biggest thing I don’t like about this location they got me money double monet instead of $70 they took $145 . 😭😭😭😭😭
Blaise L
Rating:
3.0
If they actually CLEANED the cabin of the vehicle before renting. The truck I rented had dirt on the seats. Also, the gentleman who helped me with the rental wasn’t very pleasant or friendly. I know everyone has a bad day every now and then but when dealing with the public…it would have made the experience better if he didn’t act like I was inconveniencing him by wanting to rent the truck.
Anthony R
Rating:
5.0
Customer did not leave a comment.
Andy B
Rating:
5.0
Customer did not leave a comment.
LaVon B
Rating:
4.0
Customer did not leave a comment.
John A
Rating:
4.0
Customer did not leave a comment.
Johnny I
Rating:
5.0
Customer did not leave a comment.
lee l
Rating:
5.0
Customer did not leave a comment.
Ben F
Rating:
5.0
Best UHaul location we have done business with. Excellent staff who respects the customers' time. Keep up the good work!
Orv G
Rating:
5.0
They were great they help me out and I ordered them only $22 I paid it off and they took me off of the nose able to ride or drive one of the trucks again so I really appreciate them for being understanding and a customer service is A1
lanikia b
Rating:
4.0
Customer did not leave a comment.
Gail D
Rating:
4.0
Nothing really, everything was fine
Tinika J
Rating:
5.0
Customer did not leave a comment.
Benjamin R
Rating:
5.0
Everything was great and explained thoroughly by staff.
Venus T
Rating:
5.0
Service was fast, friendly and convenient!
Naomi H
Rating:
5.0
Customer did not leave a comment.
kurtis h
Rating:
5.0
The guys in this sucursal are very helpful.
I recommend this location.
Hector B
Rating:
5.0
The staff was pleasant and helpful and knew exactly what to do. The equipment was clean and in excellent shape. I will recommend this location and use them in the future. Jim Benge
James B
Rating:
4.0
Customer did not leave a comment.
stacy s
Rating:
5.0
Customer did not leave a comment.
TERESA L
Rating:
4.0
They were very helpful, accommodating, and professional, adding a greeting and a bit of smile will be even better.
Harry J
Rating:
5.0
Customer did not leave a comment.
Robert E
Rating:
3.0
I was an overall great experience! Thanks!!!!
LASHANDA W
Rating:
5.0
Roseline
Roseline D
Rating:
4.0
Customer did not leave a comment.
Barthony j
Rating:
2.0
Customer did not leave a comment.
Celia B
Rating:
5.0
Customer did not leave a comment.
tre v
Rating:
5.0
Customer did not leave a comment.
shantieria r
|
First Impressions
Rating:
5.0
Where I always go is on 62 Michigan Rd. To improve as you ask. They give excellent customer service. Awesome team. Give them a raise and show them appreciation. Thank you team on 62 Indianapolis Indiana ❤️
LINDA A
Rating:
5.0
The facility was excellent. The manager was very professional. The attendant explained everything very thoroughly.
Jim H
Rating:
5.0
Allison was great.
Reta J
Rating:
4.0
Great customer service!
Gloria R
Rating:
5.0
The staff was friendly and helpful! They answered all my questions.
Ashley V
Rating:
4.0
Customer did not leave a comment.
William A
Rating:
1.0
Customer service was extremely poor. General manager was very impatient and rude on pick up, and at drop off I waited at the truck for 20 minutes while the GM paced around the lot while on the phone. I've rented easily more than a hundred Uhaul trucks, this was the worst experience and I will make sure not to rent from this location again.
matthew b
Rating:
5.0
Customer did not leave a comment.
deandra w
Rating:
1.0
Customer did not leave a comment.
Angela C
Rating:
4.0
Truck got stuck in my yard in the mud 5 feet from my driveway. AAA wont touch it because it’s a rental, so I had to pay the asinine $415 fee for someone to come a hour later and take 30 seconds to pull it out.
Pretty insane and pathetic to charge people a flat rate TWENTY times the rental rate just to get your equipment out of a jam, knowing other companies won’t help. Have a tiered pricing structure for assistance like any reasonable business should.
I was also instructed to fill the truck up to a quarter tank, but was given the truck with less than 1/8th of a tank. Why am I being coerced into buying UHaul extra fuel? No thank you.
Jared E
Rating:
5.0
Customer did not leave a comment.
Yolanda B
Rating:
5.0
I was very please. The owner informed me thoroughly, and he hooked up the U haul thoroughly. Very satisfied.
DONNA L
Rating:
3.0
Customer did not leave a comment.
MICHAEL T
Rating:
5.0
U guys were wonderful
BEVERLY R
Rating:
4.0
Customer did not leave a comment.
Tonya B
Rating:
2.0
It is not certain that I will return to this location for certain equipment rentals? I rented a two wheel car dolly. I was told to proceed the equipment and hook up/connection assistance would arrive shortly. I waited several minutes to no avail! Aware of the procedure, I connected the car dolly to my truck myself! By this time someone made their way to my location and verified proper brake/signaling function! Upon return, an employee was annoyed at the suggestion to assist me[two of us] in the unhooking or the car dolly and pushing it no more than six feet! I am likely twice his age but I did it alone! I went inside for a printed copy of final receipt but the onsite printer was down! The ratchet mechanism for securing the wheel straps did not seem to function well for releasing the straps, needed a screwdriver to create slack to be able to remove the straps! The car dolly did appear to be relatively new otherwise?
Marvin B
Rating:
5.0
The individual that the store was very pleasant. Actually, she provided the best customer service have ever received at a U-Haul location. I would definitely go back to this location just because of her service.
Ryan H
Rating:
5.0
Customer did not leave a comment.
Kelly G
Rating:
1.0
I would like to know why my account is being charged
Ridel F
Rating:
5.0
Customer did not leave a comment.
shelia h
Rating:
5.0
Customer did not leave a comment.
winnie d
Rating:
5.0
none at this time
William B
Rating:
5.0
Customer did not leave a comment.
Donald R
Rating:
2.0
They took Five hours to do a simple hitch install with no wiring harness needed. Seems to indicate either poor time management and/or lack of abilities.
David B
Rating:
5.0
The people are nice and all trucks are clean. It was my 2nd time and I am happy with the service and hospitality.
bhasker Y
Rating:
5.0
Customer did not leave a comment.
Daveta A
Rating:
5.0
Easy in and out for pickup. Staff was friendly and efficient. Easy after hours return.
ROBERT S
Rating:
5.0
Customer did not leave a comment.
Ashley S
Rating:
5.0
Restrooms were a mess!!!!! No toilet paper etc. Customer service could have been more pleasant. I feel as though, that if you have multiple employees on hand, then your restrooms should always be in order. Please start checking on them from time to time. But THANK THE LORD that I was able to complete my move( my storage items). Thank you for your services!
helen h
Rating:
5.0
Customer did not leave a comment.
Nicole T
Rating:
4.0
Customer did not leave a comment.
James H
Rating:
2.0
I was charged a ridiculous convenience fee and gasoline charges.
Roger S
Rating:
2.0
The gm has a major attitude. Told me he didn't have to rent to me. This was after an exchange of trying to give him my name, Joe, which is short for Joseph. I tried giving him my last name but he didn't want to take it. I think it is very unprofessional, when dealing with customers, which I had explained to him that my mom is the only person in this world that calls me by my full 1st name and she is no longer living. He just sat there and shook his head. I rent from uhaul numerous times a month. This is not customer service.
JOSEPH C
Rating:
5.0
Customer did not leave a comment.
Donald S
|
First Impressions
Rating:
1.0
I was verbally abused and physically threatened by employee “x” when returning my truck on 2/24/24. Said employee was upset I had parked “outside of the lane” whilst transferring stuff to my car, I made a comment that it “wasnt my fault other people couldn’t drive” (which I later apologized for) to no avail. Employee x had hair in braids and gold teeth and made me extremely uncomfortable, continually cussing me and threatening to “put me in my own trunk”. This is NOT acceptable!
Douglas H
Rating:
5.0
Customer did not leave a comment.
Eric M
Rating:
5.0
Customer did not leave a comment.
WILLIAM J
Rating:
5.0
Customer did not leave a comment.
Samuel I
Rating:
4.0
Customer did not leave a comment.
Carly W
Rating:
5.0
Customer did not leave a comment.
tracey b
Rating:
1.0
Customer did not leave a comment.
DERRICK B
Rating:
5.0
Customer did not leave a comment.
JOHN P
Rating:
5.0
Customer did not leave a comment.
Nathan M
Rating:
4.0
Customer did not leave a comment.
phyllis s
Rating:
5.0
Great Manager, great location, and very convenient
andrea q
Rating:
1.0
I would absolutely not recommend this specific location because the GM was 45 min late to open his store, offered ZERO apologies, zero kindness or customer service. Holding off writing a 1 star review on google and would rather my feedback go directly to Uhaul corporate.
Eric L
Rating:
3.0
Customer did not leave a comment.
Tiyon H
Rating:
4.0
Customer did not leave a comment.
Carl M
Rating:
5.0
Antonio and his team are accommodating and considerate. They are very busy but address customers respectfully. I really appreciate/d their service!
Lindsey T
|
Online Move In
Rating:
5.0
Great customer service! I highly recommend U-Haul for your moving and storage needs.
Kole S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
jessica w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
arlesin m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lasondra F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ethan M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Terry P
|
Overall Experience
Rating:
1.0
Everyone was friendly. But they did not have any authority to fix mistakes that were made.
Steven H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felencia Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
arlesin m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JENNIFER D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kayla M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Georgia W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Courtney W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Demoryia C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Julie G
|
Online Move In
Rating:
3.0
Key card never worked always had to wait until store was open to get to my storage. If you were 2 days late they charge a 15.00 late fee another 15.00 if your 2 weeks late.
Storage unit area had birds in there my stuff had bird feces on it.
Lois L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenny P
|
Overall Experience
Rating:
5.0
pad locks were a little tricky
KELLY B
|
Overall Experience
Rating:
5.0
Very happy with my experience. Thanks!
Jorge M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KELLY B
|
First Impressions
Rating:
2.0
They put me through a lot of hassle that could have been avoided at the Michigan Road location.
Christy D
|
First Impressions
Rating:
1.0
Yall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.
curley g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rossiam o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pamela j
|
Overall Experience
Rating:
4.0
The U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!
LAUREL H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Quincy H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Quincy H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bryant K
|
First Impressions
Rating:
5.0
Thank you
Lasha e
|
First Impressions
Rating:
3.0
Staff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service
Diana E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stoney W
|
Overall Experience
Rating:
5.0
My only complaint is I didn’t receive any money back at the end of my rental. I paid before it was due and left before due again.
Yolanda T
|
Overall Experience
Rating:
5.0
Best crew ever!!
DANIEL S
|
Overall Experience
Rating:
3.0
More storages n size options
Deja M
|
Overall Experience
Rating:
5.0
Davion was very helpful and awsome! Thanks man much appreciated
HORIZON V
|
First Impressions
Rating:
5.0
She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again
VICKI C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claude B
|
Overall Experience
Rating:
1.0
The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.
KENNETH N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
de j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donika F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
David C
|
Overall Experience
Rating:
5.0
The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member
AShley S
|
Overall Experience
Rating:
5.0
The staff was great, very friendly and professional. All my needs were met I would definitely come back.