Customer Reviews for U-Haul Moving & Storage of East Houston

2,262 reviews

8801 Mesa Rd   Houston, TX 77028
(Ley Rd & Tidwell)

(713) 631-2344

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 631-2344

8801 Mesa Rd
Houston, TX 77028
(Ley Rd & Tidwell)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leslie Scott  |  First Impressions 
Rating:
5.0

N/a

Lee Stephens 
Rating:
5.0

Customer did not leave a comment.

Michael Jenkins 
Rating:
5.0

Customer did not leave a comment.

Willie Francis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick Furlow 
Rating:
5.0

Awesome guys!!

Jerome Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie Francis 
Rating:
5.0

The only thing I need is a receipt that I return the truck. All I got was a duplicate copy of when I rented the vehicle thanks

Lazaro Amador 
Rating:
5.0

Customer did not leave a comment.

DAISY LITTLE 
Rating:
5.0

Very good service the employee was polite, friendly.

Alfonso Lozano 
Rating:
5.0

Customer did not leave a comment.

Candice Davila 
Rating:
4.0

Customer did not leave a comment.

sidney williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie Golden 
Rating:
3.0

I visited this location to remove a trailer so we could go unload the truck. Sam was very friendly and helpful removing the trailer from the truck. I recommend dealing with Sam! I waited in line for over an hour to finalize the check in process. It was a Saturday afternoon, there were 2 people ahead of me. There were 2 employees working behind the counter and one is telling everyone at 3:00pm that he gets off at 4:00 and the other employee better be ready when he leaves. About 4:00p, the same employee asks how he can help me. I told him I need to check in the trailer I returned, Sam initiated the return but I needed to finish the process. The employee pushed his chair away from his desk saying "I'm done, I'm not gonna do this, this is crazy man...and continued carrying on through the store, entered the restroom and everyone could still hear him "going off". He came out of the restroom a few minutes later and walked over towards the people in line and myself. I asked him, are you upset with me? Was all of that for me? He proceeds to say no, it's because Sam started the process and didn't finish it. Whatever the issue was, there is a line of people waiting and all I wanted to do is check in the trailer.

Roberta Pearson 
Rating:
5.0

Great specials thank you guys.

Jerome Harris  |  First Impressions 
Rating:
5.0

Location has plenty of items in stock. Lady was super nice and helpful.

Stephen Phillips 
Rating:
5.0

Customer did not leave a comment.

Latoya Menard 
Rating:
1.0

I love the way the man that rented my the equipment handles the business, but the return was not good. The man told me to drop the motorcycle trailer and he will Check it in, I called in the next day an it wasn’t check in and that’s bad business. If I didn’t check on the return it would have changed me the full amount and that location supposed to call me back and never did when I called about why my equipment wasn’t check in when I brought it back, I will never rent or send someone there again

Charles King 
Rating:
1.0

Customer did not leave a comment.

Victor Carrier 
Rating:
3.0

Customer did not leave a comment.

Tara Phoenix 
Rating:
3.0

Better clean trucks & less damage on trucks

Anjenique Smith 
Rating:
5.0

Customer did not leave a comment.

Frankie Morgan 
Rating:
5.0

Efficiency. Great Customer Service. Clean. Informative.

ewunike akinshegun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lily Johnson 
Rating:
3.0

Refund process for return unacceptable

Ebonie Baldwin 
Rating:
5.0

Customer did not leave a comment.

Charlote Grimes  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Derek WILLAIMS  |  Overall Experience 
Rating:
5.0

It was okay

Sandra Scriven  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devana Phoenix 
Rating:
1.0

Customer did not leave a comment.

Bryan Jouham 
Rating:
5.0

Customer did not leave a comment.

Lottie Williams  |  Overall Experience 
Rating:
3.0

I have damages to my furniture it was wet and mildew, apparently there was a leak in the roof of my storage

bernadette cuba  |  Overall Experience 
Rating:
5.0

Great customer service

marcus montgomery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eufemia nitschmann 
Rating:
5.0

Customer did not leave a comment.

Alike Stjules 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Derek WILLAIMS  |  First Impressions 
Rating:
5.0

Got there near closing time, so the customer service was not as good/helpful, but I have chosen to over look it because it was closed to closing time.

Laura Trujillo 
Rating:
1.0

Customer did not leave a comment.

Lisa Wortham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlote Grimes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATIENCE NORMAN K 
Rating:
4.0

Customer did not leave a comment.

Gloria Johnson 
Rating:
1.0

Get new programs and customer service. Ihave been erroneously billed twice, once throwing my accounts into arrears. I am contemplating an attorney at this point. This company still have money of mine that was erroneously billed.

RUBIN FREEMAN 
Rating:
5.0

Customer did not leave a comment.

HECTOR ZABALA 
Rating:
4.0

Customer did not leave a comment.

Mario Tinoco 
Rating:
5.0

Customer did not leave a comment.

Douglas Spates 
Rating:
5.0

Customer did not leave a comment.

Lainie Solie 
Rating:
3.0

The different managers that I dealt with at this particular facility was just great and helpful even the afternoon crew. The office itself was nice and clean. I failed into a financial issue and was unable retrieve my items. I was more than happy to find out that a program was put in place for people like me. so I was able to get everything out without any charge. My only issue was that once entering the unit I found a dead rat and several droppings on my bags and boxes . My items was torn from the rats. That was not a pleasant sight to see. I spoke to the person that was in charge at the time and they assure me that it they was working on the issue. Once that is taking care of. it will be a great place to store your precious items.

Patricia Garnett  |  Overall Experience 
Rating:
5.0

Perfection

TIERRE JOYNER 
Rating:
5.0

Customer did not leave a comment.

Sabrina Walker-West 
Rating:
5.0

Nesha was very helpful and solved my problem

LaToya Goodwin 
Rating:
3.0

Customer did not leave a comment.

Jayron Mayfeild 
Rating:
5.0

I always have excellent service when working with this location.

tamara cooks 
Rating:
4.0

Customer did not leave a comment.

DEBORAH WILLIAMS 
Rating:
5.0

Staff was extremely friendly and super helpful and very informative. Will be returning for future business.

salsa smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Andrew Gibson 
Rating:
5.0

Customer did not leave a comment.

TARINESHA JERROLS 
Rating:
5.0

Customer did not leave a comment.

Kurt Dunmore 
Rating:
5.0

Customer did not leave a comment.

Dontae Berry  |  Overall Experience 
Rating:
1.0

Return truck in 23hr later have not received balance yet

Jacobe Davis 
Rating:
5.0

Please clean Vehicle,,!

Linda haskett 
Rating:
5.0

People was great 👍.. Great customer service...

Tony Gordwin  |  First Impressions 
Rating:
1.0

Very rude, had to wait, person outside who checked in the vehicle was very condescending and used foul language..

Henry Bueno 
Rating:
5.0

Everything was excellent

Vivian Zink 
Rating:
5.0

Tank you

carlos garcia 
Rating:
5.0

Great Job

belinda sidney  |  First Impressions 
Rating:
5.0

Great Job

belinda sidney 
Rating:
5.0

Customer did not leave a comment.

DOMINESHA VENTERS  |  Overall Experience 
Rating:
5.0

There is nothing you more you can youbdo other than keep up the GREAT customer service your team provided. Thank you Damien! Happy New Year!!

PHYLLIS DEWALT 
Rating:
5.0

Customer did not leave a comment.

Antoine Gladney 
Rating:
5.0

Customer did not leave a comment.

Lawanda watson  |  Overall Experience 
Rating:
5.0

Give some credit for excess girl purchased. I purchased more than I should have.

KRIS IMASOGIE 
Rating:
5.0

Refund insurance charge if not used.

Arthur Dewberry 
Rating:
5.0

Everytime i have been at this location the people working there are very nice and helpful. this location is by far my favorite location for all my uhual needs. great people at this location!

tomas acevedo 
Rating:
3.0

Customer did not leave a comment.

Cynthia Bailey 
Rating:
3.0

Customer did not leave a comment.

Petula Chandler 
Rating:
4.0

Tiara was great. She made the experience wonderful but her coworker, I believe his name is Damien, was the complete opposite being an asshole with an attitude. That guy needs to learn how to speak to his customers. He was being rude to all of the customers.

Ivan Lopez 
Rating:
5.0

Nothing everything went smoothly. The gentleman at the counter was extremely polite and professional. Also the other staffer was helpful. Hats off to your staff. Thank you B. Baker

Brenda Baker 
Rating:
5.0

Customer did not leave a comment.

Myra Abraham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ieicha Bedford  |  Overall Experience 
Rating:
4.0

Allow the search on the website to cast a larger net

Daniel Fortier 
Rating:
3.0

Customer did not leave a comment.

David Ware 
Rating:
5.0

Customer did not leave a comment.

brenda mccray 
Rating:
5.0

The staff was amazing as well and their customer service was above excellence. I will be returning if needed.

CHANDRA LUCKY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Grimes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHANDRA LUCKY 
Rating:
5.0

Customer did not leave a comment.

Keondra Turner 
Rating:
5.0

Customer did not leave a comment.

Jose Sanchez 
Rating:
5.0

Customer did not leave a comment.

Demietrenese Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keanu Abuan 
Rating:
5.0

Customer did not leave a comment.

jamail goodjoint 
Rating:
5.0

n/a

Rosa Joseph 
Rating:
1.0

Customer did not leave a comment.

Chance Naquin 
Rating:
5.0

Excellent service

Jessica Reyes 
Rating:
5.0

Customer did not leave a comment.

Stacy Carter  |  Overall Experience 
Rating:
5.0

I was treated with kindness and professional Ms. Allen is nice and helpful I would recommend her to everybody. Thank u for your kindness

Gwendolyn Washington 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Washington 
Rating:
5.0

I was treated with great kindness by Ms. Allen she was very professional I will recommend U-Haul to everybody. Thank u for being a wonderful employee. We need more of you

Gwendolyn Washington  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joyce Carter 
Rating:
5.0

Customer did not leave a comment.

AARON ANDERSON 
Rating:
5.0

Outstanding customer service.

Riccardo Tagliavia 
Rating:
5.0

Customer did not leave a comment.

Joseph Hurst 
Rating:
5.0

Customer did not leave a comment.

Raenna Steffenhagen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth borrego 
Rating:
5.0

Customer did not leave a comment.

Lawanda watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen wyche 
Rating:
3.0

Well when I spoke with them I told them that by the time they closed I wasn’t going to make it so I asked could my mother come up there and get my storage information for me she told me yes then when I sent her up there they told her no So I then got on the phone with the representative and explain to her the situation and she let my mother get my storage information and everything was clear.

tarnika ferdinand  |  First Impressions 
Rating:
5.0

Spray inside your trucks with Deodorizer for Non Smoking Customers, like myself. The smoke smell was horribly strong.

DOROTHY ROSE 
Rating:
5.0

Customer did not leave a comment.

JOE RUTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosella Briggs 
Rating:
5.0

Keep up the good work. Total satisfaction!

Henry Bell 
Rating:
5.0

Customer did not leave a comment.

Stacy Carter 
Rating:
5.0

Customer did not leave a comment.

Myra Abraham  |  Online Move In 
Rating:
1.0

Poor because I had an outside unit. Next time it will be a climate control unit. The rats damaged all my things. So I just auction it off...

Connie bembry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Dotson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

martha faultry  |  First Impressions 
Rating:
5.0

The staff was very helpful. They always assisted me when I needed help.

Lavette Carter  |  First Impressions 
Rating:
5.0

No improvement needed it all worked out well thank y"all

Juan Gracia 
Rating:
5.0

Customer did not leave a comment.

Edward Baptiste 
Rating:
5.0

It’s always issue on Online portal end up haveing to go counter

Deniece Roberson 
Rating:
5.0

Everyone there is so nice and they help you out the best way they can

Brendan Saucedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL HAYNES 
Rating:
3.0

Be more attentive to customers and allow more than one staff member to set up contracts.

Alycia Bryant 
Rating:
5.0

Customer did not leave a comment.

Melissa Carter 
Rating:
5.0

Customer did not leave a comment.

JORGE GOMEZ 
Rating:
5.0

Customer did not leave a comment.

BOB DEISEL 
Rating:
5.0

Customer did not leave a comment.

Erica Carrington  |  Overall Experience 
Rating:
5.0

Previous customer brought back trailer filthy right before I picked up. The employees offered to wash it but I took it like that. Not their fault.

Max Sullivan 
Rating:
3.0

Give them a van that doesn’t ne

Andrea Kitterlin 
Rating:
5.0

Customer did not leave a comment.

Kelly Thompkins 
Rating:
4.0

Staff was friendly, professional, the rates were reasonable , the hours to access the storage area worked out well for my son and I

Shantele White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashondra Murray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

paul taylor 
Rating:
5.0

Very friendly and nice staff

LORI STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce prentice 
Rating:
5.0

The customer service was spectacular. The young lady was very professional; clear and transparent with helping me understand the different fees involved. Thanks Ms allan

Coby Myers  |  First Impressions 
Rating:
5.0

All Good

manuel Thomas  |  First Impressions 
Rating:
5.0

The staff at this facility is very friendly and knowledgeable of their job , especially the general manager. Love this place

Patricia Garnett  |  First Impressions 
Rating:
5.0

Chairs for waiting

Jon Griesinger 
Rating:
2.0

Customer did not leave a comment.

Sharetha Knight  |  Overall Experience 
Rating:
5.0

I never have a problem since I been going to this location

lajuanda Livingston 
Rating:
5.0

Customer did not leave a comment.

Rahchard Richardson  |  First Impressions 
Rating:
5.0

Thank you U-Haul for your service 😊😊😊👍

Jennifer Felder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Spears 
Rating:
5.0

Customer did not leave a comment.

DAREISHA WASHINGTON 
Rating:
3.0

Slow service

Bobby Coleman 
Rating:
5.0

Keep Doing Whst Ur Doing An That Good Customer Service.

Ronald James Bobb 
Rating:
4.0

Keep up the good work

RONALD PICKNEY 
Rating:
5.0

The service was great,good communication ms allen was very professional.

Brenda Yates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON ANDERSON  |  Overall Experience 
Rating:
1.0

never have equipment

ikedrea brandley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chelsea BAILEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica Haley  |  Online Move In 
Rating:
5.0

Great experience, Cremeshia made everything smooth

Alize Levine  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bernadette cuba  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demietrenese Ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yolanda haywood  |  Overall Experience 
Rating:
1.0

They broke in my storage stole all of my things and asked me to leave a report!!! They lied and said, I didn't have insurance that's a lie. I will never recommend anybody to go there.

Catherine Washington  |  Overall Experience 
Rating:
5.0

Staff was very helpful .... Thanks Appreciate for your patience

Kenita Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Johnson`  |  First Impressions 
Rating:
1.0

Good

MICHAEL LEE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica Mathis  |  Overall Experience 
Rating:
5.0

Fantastic people and understanding!

JANETTE LEIGH TRAHAN  |  Overall Experience 
Rating:
5.0

Thank you guys for your service

Catherine Washington  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa morehead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

machella grier  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonika Hudson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Deana Alexander  |  Overall Experience 
Rating:
1.0

Because my unit got broken in to

Deandre Dill  |  Overall Experience 
Rating:
5.0

My sales rep was very courteous !had great amazing Customer Service ! was able to give us the best rate so that My family can move ! she has helped us so tremendously to where I am now a Uhaul fan. ! I love her effort- the Mcmurray

Erica McMurray  |  First Impressions 
Rating:
1.0

The manager just wants to talk over you and argue instead of take accountability and fix their mistakes. I reserved a week in advance a trailer and a small unit so there would be no problems moving out of state. They finally got me on my way with the trailer after an hour and a half, and then when I’m fully loaded ready to unload in the unit, it’s not even vacant it’s already taken but a customer. They move me to another unit and tell me they won’t charge me extra because it’s their mistake and will note it in the system. Cool. I unload my stuff and leave 20 hours away for work, and my card is charged on autopay for more than double what I’m supposed to be charged. I make a call and they basically give me the run around and say they will make a note and handle it with the manager and contact me back. Never did. I call back and try to explain to the manager the situation and they just want to argue and talk over you, not professional at all. Instead of handling their mistake they just file for “abandonment” to close my account. Don’t use this location. Manager gives off unhappy, mad at the world baby mama energy. If you want peace of mind and want to avoid problems, find storage somewhere else

nathan armand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Glaspie  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lANA Bruno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Sylvester  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trochie Riley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celia Cantillano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Tillman  |  Overall Experience 
Rating:
5.0

The people at the Mesa facility were courteous, professional, and helpful. I enjoyed my time with them.

ARNEZ J WASHINGTON  |  Overall Experience 
Rating:
5.0

The staff was very helpful & respectful!

Kimberly Haller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naketra Felder  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandi Foster  |  First Impressions 
Rating:
5.0

The representative was nice and professional

Claudette Wyatt  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joyce Judge  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica Escareno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Thibeaux  |  Online Move In 
Rating:
5.0

I really appreciate the employees and concerns.

kiven Thomas  |  First Impressions 
Rating:
5.0

Hands down my store location and team members absolutely the best. They work with me no matter what the situation is. They let me know whats best and the options I have. I dont think ive ever saw them not laughing or smiling with each other and the customers. Keep them around

Darnecia Bonner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Solis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arturo Martinez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dominique wheeler  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

FLORENCE RIVERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dyall hall  |  First Impressions 
Rating:
5.0

I love my store reps! 😁

Darnecia Bonner  |  Overall Experience 
Rating:
5.0

All good

Isaac Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noel Campos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timeka jacobs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thronda Kennedy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Fannie Sanders  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Felecia Jenkins  |  First Impressions 
Rating:
4.0

Still waiting on a storage to be unlocked

Stephanie Glaspie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erma Wright  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Connie bembry  |  First Impressions 
Rating:
5.0

The best very family and welcoming fast respond help solve all matter

Brandi Tillman  |  First Impressions 
Rating:
5.0

Carmeshia Allen is the truth

Crystal Dixon  |  First Impressions 
Rating:
5.0

Carmesheia Allen is e excellent .I appreciate her

Crystal Dixon  |  Overall Experience 
Rating:
5.0

I think U-Haul is the most convenient and reliable storage and the service always.

Billy green  |  First Impressions 
Rating:
1.0

They didn't have any sizes available

Laurie Ard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephon Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Withers  |  First Impressions 
Rating:
5.0

I enjoyed talking with them they were so helpful

ANNETTE WRIGHT  |  Overall Experience 
Rating:
1.0

This storage was too small too give somebody i didn't like it but i had lost it because i was in labor and they kept calling back too back by

Allen Mendoza  |  Overall Experience 
Rating:
5.0

Have a great day

Henry Bateman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yashica reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Coleman  |  Overall Experience 
Rating:
5.0

The manager Cremeshia is very efficient and knowledgeable she even knows how much air goes in the tires. Overall your staff is awesome I look forward to it again thanks for everything. This location is definitely my U-Haul Superior service.

Sharon Armstead  |  Overall Experience 
Rating:
3.0

When I wanted to check out of the storage I need it one day extra and U-Haul told me I had to pay for a whole month I think that was very unacceptable and extreme just for one extra day so for that I would one anyone that I recommend you how to to check out the day before your next month is due because that is extremely ridiculous to pay more than $200 for one day When U-Haul will rent that unit the next day you move out

Hattie Bonner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard Palmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Basheba Gordwin  |  Overall Experience 
Rating:
4.0

Ms. Cremeisha and her staff are extremely courteous, helpful, meticulous, and always go the extra mile to help. Exceptional customer service!

STANLEY ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise Tate  |  First Impressions 
Rating:
5.0

The staff was very friendly and accommodating. Politeness was very outgoing.

Kendrick Miller  |  Overall Experience 
Rating:
1.0

I was refused help furniture molded no assistance l paid insurance on storage. Therefore I will never use this service again.

Qynne Stith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Jones  |  First Impressions 
Rating:
5.0

I love the people at the u-haul storage on mesa rd they are so friendly and explain everything so well to you and the place is so clean , we had a storage there for a couple of years and we never had no problem , yes I would highly recommend u-haul to my friends and family if they ever needed a storage !!

Lydia Guzman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodderick Cooper  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

eddie bartie  |  First Impressions 
Rating:
3.0

Somebody was able to break my lock and open my storage

LARMETRIS Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ESTEFANY ORTIZ ORELLANA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Unika Young  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theodore Bossette  |  Overall Experience 
Rating:
5.0

The staff is amazing. They go above and beyond to ensure the client is at ease and fully understand the contract. They also have an amazing dynamic within the staff.

timeka jacobs  |  First Impressions 
Rating:
2.0

Staff at the location on Mesa drive damaged and stole my belongings out of my uhaul! A promise was made to replace items but I have been given the run around and nothing has been replaced ! Management is not helpful in reimbursement or taking accountability for staff!

Kendra Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yamaji Lewis-Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNETTE WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendrick Miller  |  First Impressions 
Rating:
5.0

They were gteat

Evelyn Villarreal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Mathis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dovie Fitzgerald  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy Rodriguez-Gomez  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Danisha Shields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA STEVENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy Payton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mahogany Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Tatmon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ezell martin  |  First Impressions 
Rating:
5.0

Thanks to all staff ,

Pitre Collins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria Cox  |  First Impressions 
Rating:
3.0

I received an email regarding a late fee for my monthly storage I was advised that I would be billed monthly automatically when I initially rented the unit. when I went into the store I had to pay an additional $15 late fee. I was not offered a one-time waiver for the late fee when the mistake was not on me. I was very disappointed. I may call customer service tomorrow to speak of this.

albert bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson  |  First Impressions 
Rating:
5.0

Heidi and Kevin customer service was incredibly refreshing

Ashley Boston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony Tucker  |  Overall Experience 
Rating:
2.0

The lady that work there was real rude to me and gave me a dirty unit.

Qynne Stith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevoski Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMY MORRIS  |  Online Move In 
Rating:
5.0

Ava was super helpful from the moment I walked through the door. I had the most complicated situation but the entire team helped me. Also Marvin was super helpful. Always asked if I needed any assistance, I was unloading my uhual into my storage and they kept coming to check on me. Gave me more then I needed. They answered questions, they gave different options, they were amazing. And even helped me move some things into my storage. I’d recommend this particular storage to anyone. Their everything.

Sydnee Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mahogany Ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa morehead  |  First Impressions 
Rating:
5.0

The rep that helped me was very patient with me and understood my needs and helped me select the correct unit.

Dovie Fitzgerald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA WILLIAMS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Johnesha Anderson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thronda Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISHELYA MOORE  |  First Impressions 
Rating:
5.0

Awesome service (Ava and Dominique). Excellent knowledge about u haul services.

Shaquita Taylor Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya Harris  |  Overall Experience 
Rating:
1.0

The U-Haul people move me in a U-Haul and they threw my stuff into the apartment broke my pictures broke some of my belongings it was not good at all when they move someone else they would do them better they would do them better not satisfied

Ella Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Creeks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bobbie blue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Towanda Hubbard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Jones  |  Overall Experience 
Rating:
5.0

Excellent service

ALFREDIA WALTERS-BROOKS  |  First Impressions 
Rating:
5.0

Thanks for this location!

thelma evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMONA PRICE  |  Overall Experience 
Rating:
5.0

Thanks for such a excellent experience 🤩 🌟🤩

Keisha Shelton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARVEY TEAL  |  Overall Experience 
Rating:
5.0

This u-haul facility has the most friendliest people I have ever dealt with, they treat you with respect and make you feel so welcomed , if I ever need need a storage , or plan on moving , again u-haul will always be my number one choice , oh , and the management , and employees at the facility on Mesa rd. are wonderful , courteous , and very friendly

Lydia Guzman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Manon Hosea  |  First Impressions 
Rating:
5.0

Very Good 👍

sidney williams  |  First Impressions 
Rating:
5.0

My experience with the u haul on Mesa was excellent the lady that help me was very kind and help me with my problem I want to thank her again job well done.

Patricia Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence McFarland  |  Overall Experience 
Rating:
5.0

I love it when I go into a bussiness place and you get treated with the most respect and kindness , and they answer your every questions , I love u-haul 👍

Lydia Guzman  |  First Impressions 
Rating:
5.0

Nice quick friendly service

Sellie Spencer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARISSA MALVO  |  First Impressions 
Rating:
5.0

The service was great and the staff was very friendly and helpful.

duncan savannah  |  Overall Experience 
Rating:
1.0

Water got on most of our stuff and it got mold on it.

Jonathan Chavez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Johnesha Anderson  |  First Impressions 
Rating:
5.0

Best staff ever. Polite. Very detail about instructions. Clear communication.

Bertano Cruz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEESHAWN brown  |  First Impressions 
Rating:
5.0

The manager was very professional and Curtis she made you feel she was there to help you

SARAH EDMONDS GLENN  |  First Impressions 
Rating:
5.0

Ms. Ava and the staff are Awesome and serve their customers with excellent care

BELINDA TAYLOR  |  First Impressions 
Rating:
1.0

I had storage some furniture n clothes in my storage n everything was wet water went inside my unit I was so mad and the front desk people don’t know how to talk to customers especially a lady on front I don’t like her attitude towards me n how she calls me I won’t recommend or at least tell your employees to tread customers right ...

katherine torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tangela Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVIA THOMAS  |  First Impressions 
Rating:
5.0

The staff was very helpful and went out of the way to make sure I was satisfied

duncan savannah  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARNEZ J WASHINGTON  |  First Impressions 
Rating:
5.0

Ms Davis, is awesome, explain the contract and instructions very well. She should be given a raised, this young lady has the best attitude and very professional customer service. Awesome 👌

Lawanda Green  |  First Impressions 
Rating:
5.0

AWESOME!!

Shanita Fields  |  Overall Experience 
Rating:
5.0

Everything was explained to me real clear and I really appreciate it the way to customer service Worth

Travis Sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Godfrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanesha Smith  |  First Impressions 
Rating:
5.0

Good people

LEE STEPHENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA JONES   |  First Impressions 
Rating:
5.0

No comments

HARVEY TEAL  |  First Impressions 
Rating:
5.0

I would recommend everyone anyone to U-Haul Storage

SERITA JONES  |  First Impressions 
Rating:
5.0

Demetrius and his staff is always been very cordial and helpful.

barbara davis  |  First Impressions 
Rating:
5.0

Your Manager Demetrius Collins is the reason I continue to give my business to UHAUL and recommend this UHAUL office to anyone that needs Moving and Storage services. Thanks again Mr. Demetrius Collins you ROCK Man!!

Jean Mccalister  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna Galentine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria Hall  |  Overall Experience 
Rating:
5.0

Todo bien gracias

LYDIA CAMA WITHEAM  |  Overall Experience 
Rating:
5.0

Ava was very helpful and she has great customer service!!

Tasia Gardner  |  First Impressions 
Rating:
5.0

The best ever amazing experience the help and considered about the customers needs is meet is above and beyond I truly appreciate how I was help

Brandi Tullman  |  First Impressions 
Rating:
5.0

Quinton is a new hire. He was very helpful and courteous.

Karen Thomas  |  First Impressions 
Rating:
5.0

Ave she is super

ANGELA CRISS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita Alexander  |  First Impressions 
Rating:
4.0

Thanks for the great customer service ..

Felecia Jenkins  |  First Impressions 
Rating:
5.0

Demetrius provided us with an awesome experience and I will recommend this experience to my circle.

Taelor Bell  |  First Impressions 
Rating:
3.0

When someone pay, unlock storage immediately.

TONJA cadoree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tazra utley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Upole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felecia Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole thomas  |  First Impressions 
Rating:
5.0

The manager and staff were very helpful and friendly! They really do everything they can to help you move stuff into the storage. The manager is the best!! Thank you so much!!

Cindy Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tangela Fields  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna Guardado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moris Lovings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Hicks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doretha Boyd  |  First Impressions 
Rating:
5.0

MR. DEMETRIUS WAS A GREAT CHOICE FOR YOU TO PICK YO RUN THAT STORE AFTER MR. JERRY LEFT MR. DEMETRIUS THERE IS AWESOME AND DOES GREAT WORK AND HE SHOULD GET A RAISE FOR HIS AWESOMENESS

OCEANIOUS GRAHAM  |  Overall Experience 
Rating:
2.0

Over charged at times,and refuse to give refund!

GABRIEL NORRIS  |  Overall Experience 
Rating:
5.0

Cool

janice daniels  |  Overall Experience 
Rating:
1.0

Infested with roaches, rats & there were holes in my unit which lead to ALL of my possessions being covered with mold!( I had no idea of the infestation until after move out!) I rented my unit for over 6 months, which I had no need to frequently visit, under the impression that my possessions would be safe. Would NEVER recommend this location!

Alyssa Gonzales  |  Overall Experience 
Rating:
1.0

My things were soak and wet with mildew and mold in everything. The gm took pictures but because I didn’t have insurance on the building they say they are not responsible for my items . HORRIBLE STORE. I’m out of furniture & clothes with a newborn baby and they don’t even care to replace nothing

Danviel Chase  |  Overall Experience 
Rating:
2.0

The location was unpaved, which was gross! Since it was raining when my things were loaded, everything got splashed with mud! It was understaffed and the staff that was available did not know how to unhitch my car; my friend had to unhitch my car. If there is any other option for you, save yourself a headache and take the other option!

Taunya Pace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OCEANIOUS GRAHAM  |  First Impressions 
Rating:
5.0

I was very impressed with the overall experience. The rest rooms were in excellent condition as well. I would recommend a friend

Fefi James  |  First Impressions 
Rating:
1.0

There was ONE staff& she didn't know how to unhook my car from the dolly; my friend had to do it. She was the only staff there so unhooking the dolly from the truck took even longer.

Taunya Pace  |  First Impressions 
Rating:
5.0

They went above and beyond for us. Thank you all.

Lisa Coleman  |  First Impressions 
Rating:
5.0

I was very impressed by the clerk who was there...I think his name was Chris...he helped me a lot...he was very knowledgeable and courteous to me as well as other customers coming in...

John Johnson  |  First Impressions 
Rating:
5.0

Everything was perfect how they greet you when you walk in especially how they help me the customers service is amazing the best experience ever i love the ways the truck was help us alot

Brandi Tillman  |  First Impressions 
Rating:
1.0

Lexis was very helpful but the manager was horrible. She don’t even acknowledge her customers when they walk in the door. The truck was full of roaches, went back in to tell the manager she was rude.

Porschia Lockett  |  Overall Experience 
Rating:
2.0

with a guest feel employee shouldn’t answer the phone while helping customer in front of you, After waiting a whole hour to get unit manager was able to hop in and help. She was great! Took care of me

andrea feliciano  |  First Impressions 
Rating:
5.0

The staff was very helpful and courteous. This particular location has a higher standard of customer service. Great experience overall.

Darrell Thompkins  |  Overall Experience 
Rating:
5.0

The manager mrs Ella is awesome and she makes sure the employees are very helpful and big and customer service.

Erica aybar  |  Overall Experience 
Rating:
3.0

Waited in line for 15 mins

TRACY Torres  |  Overall Experience 
Rating:
5.0

I was satisfied.

Ramona Sifuentes  |  First Impressions 
Rating:
5.0

There was a problem getting in to my unit due to the bad weather the staff was understanding and professional they documented both times I tried to get to my unit. When I called they were courteous.

Pamela Bates  |  Overall Experience 
Rating:
5.0

The manager was awesome great customer service.

Erica aybar  |  First Impressions 
Rating:
4.0

I would recommend uhaul storage to friends and family

Jacalyln Mcclinton  |  Overall Experience 
Rating:
5.0

The staff was very polite and helpful. Great experience

Darrell Thompkins  |  Overall Experience 
Rating:
5.0

The management and staff were super helpful and polite. I had an all around great experience and it was a pleasure.

Darrell Thompkins  |  First Impressions 
Rating:
5.0

Great service

Chelsea Bailey  |  First Impressions 
Rating:
5.0

My family and friends have used the Uhaul store on Mesa Rd all of our lives and we will continue to do so. I have rented at other locations and non come close to the hospitality they are traditional.

Dominique Davis  |  Overall Experience 
Rating:
4.0

They are great to work with and It’s very warm, friendly, flexible and understanding people who understand of everyone’s daily lives of different circumstances and were able solve problem.

mahogany ross  |  Overall Experience 
Rating:
5.0

The facility is well kept, very clean. The service I received was excellent.

Peggy Barrow  |  Overall Experience 
Rating:
5.0

I was greeted when I walked in the door and was assisted moments after the transaction was smooth and I was a happy customer.

timothy harrison  |  Overall Experience 
Rating:
5.0

Great customer service, clean facility.

Tony Brown  |  First Impressions 
Rating:
3.0

I just paid my account on November14th, its due on the 3rd of every month. I just got an email saying I'm 14 days late so I was charged en extra 15 dollars..

takeitha moses  |  Overall Experience 
Rating:
1.0

Was told that the unit 1418 would be clean and it wasn’t. I rented on a Saturday afternoon. My new just purchased this year king size mattress got wet during rain. Storage was fallen apart.

Kendra Jackson  |  Overall Experience 
Rating:
1.0

The manager Micheal Billings Jr., was not helpful choose another storage facility. They don’t care about you property all they care about is the money they make off of you.

Phillip and Chastity Ervin  |  Overall Experience 
Rating:
1.0

The manager Micheal Billings Jr. , did not respond to me for over a month about my storages. When he did contact me it was as if I was bothering him. All I was trying to do was , not to lose my things

Chastity Ervin  |  Overall Experience 
Rating:
5.0

Excellent customer service

madilyn moore  |  Reservation 
Rating:
5.0

Nice experience

jazarnique okray  |  Overall Experience 
Rating:
5.0

Very good customer service.

Octavia Baker  |  Overall Experience 
Rating:
3.0

My delivery was rescheduled 3 times without notification and we had to pay another month of storage for all 6 uboxes.

Kari Tietjen  |  Overall Experience 
No reviews have been submitted for this location.

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