Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Went to return my rental and was not greeted or ever looked at. Very non professional person checking you in acted like me and everyone else was bothering her. I will not go back and tell others to avoid this location if she is working. l
Verl Weaver
Rating:
5.0
Customer did not leave a comment.
COREY JOHNSON
|
First Impressions
Rating:
1.0
They need to tell the customers they switched out the trucks before they leave the location so they won't get charged or extra charge on the truck that they didn't know about so I'm going to need somebody to contact me on fuel because I was aware that I was supposed to bring the truck at a certain amount and it became more so yeah
Termanesha Turner
Rating:
5.0
Customer did not leave a comment.
tamisha weatherd
Rating:
4.0
Customer did not leave a comment.
SHANNON LOOPER
Rating:
5.0
The manager Kari (Sorry if I spelled the name wrong) was very nice and helpful. The entire staff was professional. Great experience.
JAMIE SWOISH
|
Overall Experience
Rating:
5.0
Very professional staff, great manager as well. Very impressive customer service experience.
JAMIE SWOISH
Rating:
5.0
Customer did not leave a comment.
Daniel Leibowitz
Rating:
5.0
Customer did not leave a comment.
LUIS RODRIGUEZ
Rating:
5.0
Customer did not leave a comment.
Michael Denman
Rating:
5.0
Customer did not leave a comment.
Lisa Williams
Rating:
4.0
Customer did not leave a comment.
Theda Garfield
|
Overall Experience
Rating:
5.0
Great customer service !
Thomas Mitchell
Rating:
5.0
Fantastic service and great people!
James Phipps
Rating:
5.0
Customer did not leave a comment.
Linda Carns
|
First Impressions
Rating:
5.0
Notify of key drop previously to customers.
App wasn't clear, not the drop box shown on app.
tonya cox
Rating:
5.0
Customer did not leave a comment.
Taniceka Farmer
Rating:
3.0
Refund the deposit faster
Dominique Martin
Rating:
5.0
Customer did not leave a comment.
GINA SMITH
Rating:
5.0
Customer did not leave a comment.
STANLEY SCARBOROUGH
Rating:
5.0
All employees at this location were great!
Tracie Miller
Rating:
2.0
Clerk was extremely rude regarding the ID process and argued about the paper ID until she was finally told by corporate that they could accept my document. She said multiple times that she didn’t care what corporate said and made me feel embarrassed. Also, employees need more training in hooking up the trailers and they were not safely loading or unloading the trailer but ignored me when I offered assistance. Employees were not able to remove trailer when I returned and I had to do it for them.
ROBERT NORMAN
Rating:
5.0
Staff were super friendly and helpful. I always come to this location when I need a uhaul
Indigo Johnson
Rating:
5.0
Customer did not leave a comment.
John Vogt
Rating:
5.0
Employees are very helpful especially Keri Clay!!!
Catherine Howard
|
Overall Experience
Rating:
5.0
Excellent
Completely satisfied
LUIS MONTES SALGADO
Rating:
5.0
Customer did not leave a comment.
Eric Swan
Rating:
5.0
Customer did not leave a comment.
scarlett jones
Rating:
5.0
Danesha made my stressful situation such a smooth transition, I can’t thank her enough. Will definitely recommend this location to anyone and everyone.
Angelina Perez
|
First Impressions
Rating:
4.0
Make sure there is more than one person working in the morning on the weekends.
Quantina Burkhalter
Rating:
5.0
Customer did not leave a comment.
mario vasquez
Rating:
5.0
Customer did not leave a comment.
Mark Davis
Rating:
5.0
Great service and professional!!
CARL WILLIAMS
Rating:
4.0
Customer did not leave a comment.
Harley Craig
Rating:
4.0
The staff and service were excellent. The unit has a little leak near the front.
The storage is easy to get to and is large. It appears to store more than 10 x 20
H Robert Craig
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN KENNEDY
Rating:
5.0
Customer did not leave a comment.
Kay Hull
Rating:
5.0
Very patient and friendly staff!
tyesha penn
Rating:
3.0
Make sure the equipment that comes with the truck is in the truck I had to go back and get the dolly because there was no dolly in the truck and I asked him before I left make sure there's a dolly available
Tracy Robinson
Rating:
5.0
Years after renting my storage unit, my belongings are still in the same places and same shape as I left them. Always clean and organized
Charrissa Fowler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Gresham
Rating:
5.0
Very good
MOHAMED ALBIBAS
Rating:
3.0
Truck had problems starting and the wheel alignment was off pretty bad.
Wayne Stanley
Rating:
5.0
The gentleman who helped me was courteous, efficient, and friendly. I would definitely choose U-Haul @ Memorial again.
Theresa Horton
Rating:
5.0
Customer did not leave a comment.
Ryan Johnson
Rating:
5.0
Customer did not leave a comment.
jennifer abbott
Rating:
4.0
Nothing comes to mind
Forrest Henry
Rating:
4.0
Customer did not leave a comment.
Timothy Engle
Rating:
4.0
Customer did not leave a comment.
ANDREW BARBER
Rating:
5.0
My experience was wonderful. I don't know what could have been any better. The staff was helpful, friendly, happy to help. After another bad experience at an authorized stored, I will ONLY do business with a corporate store that is as well put together as the store on 11th and Memorial, Tulsa.
Rebecca Leeper
Rating:
5.0
I rented the auto transport to move a Ford Escape and it worked perfectly for the job.
Jonathan Sexton
Rating:
5.0
Customer did not leave a comment.
Stephen Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN FRENCH
Rating:
5.0
They've done an excellent job. The location was clean, staff was very helpful and the rental vehicle was immaculate. I will definitely share my experience with anyone stating they are in need of moving and storage services.
Jasmine James
Rating:
5.0
The staff at the memorial location was helpful at every step of the way. I look forward to working with U-Haul again.
bretachoney coleman
Rating:
5.0
Customer did not leave a comment.
Floyd Payton
Rating:
1.0
Have employees that actually do their job. Returned a U-Haul on Friday. Guy didn’t do his job and are trying to charge me for an extra day. Unreal experience.
Jacquen Cummins
Rating:
5.0
Customer did not leave a comment.
Denise Hornsby
Rating:
3.0
Have someone at the front of store so u don't have to wait.
Sharon Ross
Rating:
5.0
The location I picked up and dropped off the truck was amazing!! They were friendly, timely, and super helpful! Thank you, CSC SC
Stephen Cale
Rating:
5.0
Everyone is always so helpful and friendly at that location.
William Sampson
Rating:
5.0
Customer did not leave a comment.
Joshua Smith
Rating:
5.0
Customer did not leave a comment.
Jo Ann Barnes
|
Overall Experience
Rating:
3.0
I was overcharged and lied to about ALL the charges I didn't know was going to be taken out of my account I have no more money I would really like my funds that doesn't belong to U-Haul put back in my account I'm a widow on a very tight budget...............
WANDA BUCKALOO
Rating:
5.0
Customer did not leave a comment.
curtis mitchell
|
Overall Experience
Rating:
5.0
I have nothing but accolades for the manager, Kari Clay. She thoroughly inspected the trailer’s condition & tires to ensure I would have a great experience! She was very professional and has a genuine concern to make sure her customers are taken care of!
Joe Lipham
Rating:
2.0
The rates kept going up even though I was on autopay. I was paying $110/mo for a 4’x8’ unit. I now have one at a new facility for $112/mo that is for a 10’x20’ + $2K in insurance coverage on items in unit: for $2/mo I got a unit 6x the size, also temp controlled & with insurance coverage! It was a no brainer to move.
Heather Hoover
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Addison
Rating:
5.0
Very excellent
MOHAMED ALBIBAS
Rating:
5.0
I had a great experience. Due to my schedule, I needed to return before the open of business the next day. I should have asked, but it would be helpful to know if the return is 24/7. The team at this location made the return easy.
WIL STOKES
Rating:
5.0
The Caucasian lady that works there at the desk was somewhat rude, I would say because we was as well having a conversation on the phone with her AirPods in with her mother, so I wouldn’t know if she was talking to me or giving me a response, and what really blew me out the water is when she didn’t count my change back to me after I returned your property back to the store. But I was highly disappointed with the whole process and encounter, but at the end of the day thank you U-Haul for helping me get to my new home.
jerveonte beckman
Rating:
2.0
Unclear on what I was getting and return instructions
ryan rosalee
Rating:
5.0
Everyone is always so nice and helpful.
Katie Abercrombie
Rating:
1.0
I accidentally fully filled the truck up and it only needed 7/8 tank all he gave me back was $4 not happy
Jimmy Phillip
Rating:
4.0
Great
Kamela Hodgson
|
Overall Experience
Rating:
5.0
The staff went above and beyond for me! They were amazing! They helped me when they didn’t have to! Thank you for being there for me!!!
Debbie Robins
Rating:
5.0
This place is good overall, the manager went above and beyond for us even knowing the original truck we had would not turn over also when we did get a truck, they forgot to give us the padlock key so we were locked out of our truck and had to drive back to get it, and the manager went above and beyond, and gave us a discount For all the trouble we had
Zachary Akers
Rating:
5.0
Customer did not leave a comment.
CHERYL SWANSON
|
Overall Experience
Rating:
5.0
Kari and her team are excellent . I live out of town and she is always so helpful . Thx uhaul tulsa .
Chaundra Steib
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Guillermo Lopez
Rating:
5.0
The employees at this location are THE BEST!!! I’ve had awful experiences at the Midtown location, but this was totally different. They’re all kind and my 7 yo wants to go back to say hi! Haha. Definitely will rent from this location again.
Blair Vassar
Rating:
5.0
Everyone at this location is very friendly. The lady(sorry I did not get her name) whom I spoke to on the phone was understanding when I had to change my reservation 3 times. She also check me, very pleasant to work with.
Eddy who helped me get my car unloaded and also check my truck in. Was also very pleasant to work with. Both people I worked with are assets to UHaul.
Joe Powell
|
First Impressions
Rating:
3.0
Entrance was not marked well (construction). Upon entering was not spoken to. Employees behind counter were busy with a personal conversation. Did not ask if I needed help. When I approached counter with item I wished to rent clerk was unfriendly. Asked for my phone number and started to work on my rental all the while keeping the personal conversation going with the other 2 employees. I felt invisible and that I was a bother to them.
Randy Trotter
Rating:
5.0
Everyone working there, especially the woman at the counter had very exceptional customer service skills. So polite and helpful, they were awesome. This is coming from someone who managed a retail store for a decade. I would have been proud to have employees such as these.
Michael Hood
Rating:
4.0
The location had recently received damage to the storefront, leaving them with no front door. They had a worker who directed us to a side door to get in. If he had not seen us, we would have been wondering around due to a lack of signage about the temporary alternate entry point. Apart from this one issue, the rest of our experience was great.
SCOTT STOCKTON
Rating:
1.0
Had water damage to pictures and some thing ate up our clothes
Aimee Harcrow
|
Overall Experience
Rating:
5.0
Best service, thank you so much
Edwin Mendez
Rating:
5.0
Customer did not leave a comment.
Courtney Lambeth
Rating:
5.0
Super friendly staff.
MATTHEW HARRISON BEAVERS
Rating:
4.0
You did a great job!
Thaddeus Mach
Rating:
5.0
Didn't get her name but she was awesome! Thank u!
Cynthia Fesler
Rating:
5.0
Customer did not leave a comment.
Tracy Covington
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eliot Charney
Rating:
4.0
Customer did not leave a comment.
Steven Murrell
Rating:
5.0
Customer did not leave a comment.
TERESA DAVIS
Rating:
5.0
Nothing
barbara warledo
Rating:
5.0
Customer did not leave a comment.
kyla Hicks
Rating:
5.0
Had great experience, will definitely go back to this location
ERIC STANTON
Rating:
4.0
Was not given the return instructions. Upon return I parked in the wrong spot and couldn't find the key drop. Ended up not leaving the key and was charged and extra day when I had already kept it 1 day longer than expected
Rejeana Mittelberger
Rating:
5.0
No constructive criticism. My experience of service was very efficient & I had good interactions with multiple employees.
Phillip Mclachlan
Rating:
5.0
The return process is too cumbersome.
RAVI KOLA
Rating:
4.0
Customer did not leave a comment.
Dustin Ballard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isidro Torres
Rating:
5.0
I had to switch to a smaller trailer and the staff made it super easy to do this. In addition, Charles helped me unload my first trailer and load it into the smaller one. All without my asking!
Ellen Stackable
Rating:
5.0
Had a great experience, will definitely go back when I need a truck
ERIC STANTON
Rating:
5.0
Customer did not leave a comment.
JIMMIE PAYTON
Rating:
2.0
Customer did not leave a comment.
Orville McCalister
Rating:
5.0
I'm impressed with how clean the truck was.
christina shortz
Rating:
5.0
The service lady who checked me in and out was very friendly. Everything went smoothly.
Malcolm Keys
Rating:
5.0
Everyone down there at 11th and memorial were great customer service 5 star ⭐️ thank you.
ERIC STANTON
Rating:
4.0
The return lane area and key drop box could have been better identified. Coming into the lot from the south it was not evident and I parked in front of the building. I found the return lane when I was trying to locate the return key box.
Craig Henderson
Rating:
5.0
Customer did not leave a comment.
Denise Hornsby
|
First Impressions
Rating:
2.0
Calling people when stuff is due and letting them know ahead of timing about important things.
Fredunique Newton
Rating:
3.0
you're very good service
DAIVD COMBS
Rating:
5.0
Customer did not leave a comment.
Michael Phelps
Rating:
5.0
Customer did not leave a comment.
Aaron Scales
Rating:
5.0
The staff at Uhaul were awesome on 11th and memorial.
ERIC STANTON
Rating:
5.0
Had some trouble with the app when picking up and dropping off. It wouldn't load. Customer service walkwd me through the website
Lori Young
Rating:
5.0
I just recommend a friend the same evening.
SHELAH FROMETA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey Masten
|
Overall Experience
Rating:
3.0
The gate wouldn't let me in if the office was closed but the hours for access run later so wasn't able to access my locker within normal hours very inconvenient
Kelly Ree
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike kirkland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy Collins
|
First Impressions
Rating:
5.0
Thank you kari so very much. You have no idea how much your kindness has effected me. I will never forget your kind heart. Thank you THANK YOU!!!
Trisha Winland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole Henderson
|
Overall Experience
Rating:
3.0
Staff are super friendly and professional. The only problem was the roaches. Our stuff was infested with them. The pesticide needs to be more aggressive.
Melvin Rolon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla Horrocks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Hurt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shahbaz Daheri
|
Overall Experience
Rating:
5.0
Anytime I had any questions my questions were always answered. The staff was always friendly and helpful every single time.
BRENDA SMILEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLIFFORD KRUEGER
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
judie drew
|
First Impressions
Rating:
5.0
Easy process when reserving storage or trucks and returning and checking out. Staff are very friendly and helpful. One of the best uhaul I have been to.
Nicole Eismann Crump
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Sauer
|
Overall Experience
Rating:
3.0
There is a storage just a mile down the street for 95 a month for the same size I have .
Korey Sredinsky
|
First Impressions
Rating:
5.0
Staff went above and beyond.
Melvin Rolon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaron Scales
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl Denison
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
brandi roberts
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nancy kingfisher
|
Overall Experience
Rating:
2.0
you took the money for rental, we went to move in, unit was already rented, went back to get refund, suppose to refund, didn't get $back on card had to go somewhere else to rent. now I'm overdraftd at bank. thanks for costing me an extra $35, I don't have. I'll call you later today.
mary perry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER VICK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dinesha jenkins
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MATTHEW PETTER
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
BEATRIZ MARTINEZ FERREYRA
|
Overall Experience
Rating:
5.0
Sarah and the other girl were very helpful, knowledgeable, and friendly. Really couldn’t have asked for a better experience.
Eric Bassett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey Masten
|
First Impressions
Rating:
5.0
Overall, it was a great experience. The process was streamlined and convenient. The ONLY variance was quickly and easily rectified and did not negatively influence my overall experience.
The above-referenced variance was a non-working gate access code contained in the move-in documents. I suspect it may simply have been that the access code was not yet entered for the unit in the access management platform, as I arrived about 30 minutes after renting online. Despite being a Sunday afternoon, an employee was readily available on-site and remedied the issue quickly. Everything else was great!
Nicole Stevens
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rodrick Whiteside
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry Krout
|
Overall Experience
Rating:
5.0
The entire staff was friendly and accommodating
LONNY SHERE
|
First Impressions
Rating:
5.0
I used three different locations during my move and you guys were outstanding! All of you went above and beyond to help my situation! Thank You!
jason sartin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVE HERNANDEZ
|
First Impressions
Rating:
5.0
The staff was amazing would highly recommend this location!
Michael Sauer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry Krout
|
First Impressions
Rating:
5.0
The staff was very friendly.
karen green
|
Overall Experience
Rating:
5.0
The manager at this store is hands down the best customer service oriented manager I've ever met. Very knowledgeable of her surroundings and answer everyone of my questions. I believe her name was Keri. She is definitely an asset to your company. I am very pleased and satisfied. Ty
JOEL WASHINGTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Twyla Taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
summer carden
|
Overall Experience
Rating:
5.0
Kari was very professional, kind, and patient with me. She always made sure I knew my payment was coming up. Thank you Kari for being so very understanding and helpful.
Salise Cooke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Pinkerton
|
First Impressions
Rating:
4.0
I feel My belongings safer n more secure than at most storage places😉
alearo garcia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie Busby
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
spencer lovett
|
Overall Experience
Rating:
5.0
Sarah was extremely helpful and successfully solved all of the computer problems. The uhaul online reservation system is absolute garbage and should be completely different. It screws over the clients and it screws over the in person uhaul workers. Sarah did a great job working within the system she had and we cannot recommend her enough!
Lauren Krupp
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENISE MCKINNEY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Karen willoughby
|
Overall Experience
Rating:
4.0
MGMT and staff is the best I've experienced with UHAUL so far. Really accommodating and patient with impatient customers, friendly, helpful. 10/10 for all interactions I had.
Trevor Hale
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Melissa Siqueiros
|
First Impressions
Rating:
5.0
Not only was the staff helpful but went out of their way to be helpful n understanding. I was going through a lot of crap about the place I was to be moving to but they made it a point to help me with what I needed to finally don really went out of the way to accommodate me. That is one staff I will always tell people to go to.
william asay
|
First Impressions
Rating:
5.0
The staff was accommodating and friendly.
BRENDA GILLESPIE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marcus Mays
|
First Impressions
Rating:
5.0
Staff was incredibly friendly and helpful with storage, rentals and purchasing boxes.
Sierra Horton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Riggs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Hamilton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Riggs
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Richens
|
Overall Experience
Rating:
1.0
I was calling to pick up the rest of my belongings and no one picked up the phone or followed up to notify me. I’ve lost my child’s toys and important books.
Kerreon Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leah krafft
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Richens
|
First Impressions
Rating:
5.0
Thank you for always having kind and courteous professionals on site for my rental and storage concerns. I was extremely pleased with the way my 2 ongoing year experience with U-Haul. Your staff at this facility is outstanding, and quite helpful in my needs over the 2 years. Special thanks to Eddie and the recently returning lady employee (Kari?), who originally made my rental contract and is now manager to the facility. Thank you both so very much.
Gary Murray
|
Overall Experience
Rating:
5.0
Helpful staffing sometimes the wait for the register is a bit of a wait due to slow internet service but not to bad over all pleased with service.
Walter Fisher
|
Overall Experience
Rating:
5.0
Very satisfied
LESLIE WATTS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATHAN SINGLETON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Ketchum
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dustin Hardison
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
COLLEEN SPORTEL-PIDCOCK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald Fieldson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taniceka Farmer
|
First Impressions
Rating:
5.0
Everyone was friendly and very helpful.
My storage unit was good. I did run into a small issue once and they fixed it quickly. No complaints here.
My stuff has been there for a few years and it has been safe and secure.
They even went beyond and loaned me a broom once and filled my tire up with air when I was low. Things I needed at that time.
I did buy my Uhaul hitch there for my car. It was a good buy.
I highly recommend this storage unit.
Annette Jacobs
|
Overall Experience
Rating:
4.0
I’m a new customer. This is my first storage rental. The only complaint that I have is it was difficult to place my lock on my 5/5 door because the latch wasn’t lined up. I had to use muscle and I was exhausted after I final lined the holes up to be able to place the lock and lock it. But other than that my experience wasn’t bad.
opal lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dale Makins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gwendolyn Rhodes
|
Online Move In
Rating:
5.0
Will use u-haul again
Chester Colbert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Ketchum
|
First Impressions
Rating:
5.0
Always clean and we'll lit. There till this last month. I think maybe water leaked. There was some mildew on some boxes and a wooden ice chest. This last time it wasn't as cool in there as it always is. I can understand that so etimes things happened beyond our control. But I will continue to use U-Haul services.
Frances MALJEVAC
|
Overall Experience
Rating:
5.0
Staff is great helped us right away on moving to another building due to cockroaches but management assured me that the building will be taken care of right away.
Walter Fisher
|
First Impressions
Rating:
5.0
The lady who helped me was so nice. She really helped with everything I needed. Super friendly. Thank you so much for your help.
Emily Appel
|
First Impressions
Rating:
1.0
Had to rent truck one (1) extra day because I could not unload my belongings. I was unwilling to settle for a "climate controlled" space that was 88 degrees, humid, etc. I had to search for another facility that was appropriate and true to advertising of "climate controlled." Extra Stress, a different helper, extra miles, gas, etc, VERY DISAPPOINTED in that respect. I was never offered compensation due to facility's inefficiency to produce what was/they advertised!! Truck drove fine. I will not recommend storage at the 1010 S Memorial Drive, Tulsa, OK to anyone.
SHERRY FLAHERTY
|
First Impressions
Rating:
5.0
I was treated extremely well. Even when a mistake was made it was corrected quickly and to my satisfaction. I found the Manager and employee Kari Clay very helpful. I would go back because of their customer service.
Paul Brady
|
Overall Experience
Rating:
5.0
The people that work at the 11th street&memorial are the best.very helpful &friendly.
Debbie Rainwater
|
Overall Experience
Rating:
1.0
I found roaches in my belongings
STEVEN ASKEW
|
Overall Experience
Rating:
5.0
Over the top service!!
Radiance Lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bridgett Jamison
|
First Impressions
Rating:
5.0
Tanya was very friendly and helpful as well as the man who brought us the lock for oir unit. A+ Customer service.
Mandy Altman-Slaton
|
First Impressions
Rating:
1.0
Staff was not friendly and the storage unit I was given still had trash in it.
Somtochukwu Ekwempu
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Masten
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jonathan Harris
|
Overall Experience
Rating:
5.0
The people that work there are very nice&helpful.
Debbie Rainwater
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELIZABETH PEARSON
|
First Impressions
Rating:
2.0
The storage leak water on my stuff
allen Bowie
|
Overall Experience
Rating:
4.0
Not only was my truck not available but i was unable to rent the storage unit that had been available days before.. so my husband said let's pray and so when Imy truck location was transferred I felt compelled to ask if they rented storage units not knowing uhaul has storage units.. thank you Jesus He worked everything out all at one place
Ruth Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
justine pinales
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle Whiteley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
iesha cole
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaDonna Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Martinez
|
First Impressions
Rating:
5.0
Love staff very friendly good people thanks everyone..
Lois Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ian Engle-Williams
|
Online Move In
Rating:
5.0
Getting our storage space was fast and easy. She (forgot name) was very cordial and helpful.
Arthur Roper
|
First Impressions
Rating:
1.0
It was bad for me because I lost everything I owed not yalls fault
TAKENNA TRIPLETT
|
Overall Experience
Rating:
4.0
Tanya was very helpful and accommodating.
ROBERT CERRONE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cindy beck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff Masten
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA MORALES BAUTISTA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrea alford
|
Overall Experience
Rating:
5.0
Excellent service
felipe padilla
|
Overall Experience
Rating:
5.0
Great service and staff very helpful. The place in Broken Arrow staff could receive and help getting my Jeep off equipment of truck. They had no room for tuck and equipment. The also sent me another U Haul location and it was wrong area of Tulsa. I found the place on 11th.
guadalpe galvez
|
First Impressions
Rating:
5.0
I really like the fact that u never really hear about them have any brake ins
Tritney Condreay
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Harris
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tracy Staten
|
First Impressions
Rating:
4.0
Everything was good but the location where it located at in corner of street makes it hard to turn when a GOS tells u to go one way n I need to make a u turn . Also I rented a trailer to haul a truck n my truck didn’t fit there in trailer
PATRICIA MORALES BAUTISTA
|
First Impressions
Rating:
5.0
Staff was always friendly and very helpful. Thanks so much for a pleasant experience!!
Gina Figures
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gina Figures
|
First Impressions
Rating:
5.0
Really just the perfect experience! The safety of the location was excellent; location, availability, staff at site is so friendly and always eager to help. Lots of product for every kind of moving/packing/dolly’s/trucks, you name it. We have used their storage twice and trucks also
Tricia Gregory
|
Overall Experience
Rating:
5.0
Friendly staff. Easy to reserve and easy to turn in. I have used UHAUL for decades. My number 1 choice!
vicky gragory
|
Overall Experience
Rating:
2.0
Under staffed wait is to long.
Paul Brady
|
First Impressions
Rating:
2.0
Some initial issues were inconvenient but a customer service employee at front desk fixed the situation.
Paul Brady
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BOBBY PRESSEY
|
Overall Experience
Rating:
4.0
My experience was great! I only had one hiccup and that was the day I came to empty my storage. My card didn't work, but an employee was right there to help with the gate, coming and going. I would recommend.
Andrea Turney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tanisha Stephens
|
Overall Experience
Rating:
5.0
Good Job!
will robert
|
Overall Experience
Rating:
5.0
Ms. Tanya (the manager) was always very helpful and professional. All transactions were smooth and simple. The entire experience really couldn’t have been any easier. Definitely a location I’d use again if necessary.
DESTINEE TOMASEK
|
Overall Experience
Rating:
5.0
The staff at 1010 S Memorial drive is amazing! Renting the storage unit was easy, convenient, and well explained. Our storage unit was being used a place to transition our belongings while moving from a new state and into a new house. With the all the stress involved with a big move, U-haul made things stress-free and even provided comfort, compassion, and bottled water to our family when things got hard. Thanks U-haul!
WIL STOKES
|
Overall Experience
Rating:
5.0
Tanya was so very helpful to me during a very rough period and I win never forget how kind and caring she was!!! Thank you Tanya!!
Jeanenne Mace
|
Overall Experience
Rating:
2.0
This facility is very aged and that is very evident. The unit we had was dark and musty. It was broken into twice. Not that we expected the office to be responsible for the belongings but they didn't even seem to care. Just came and took a couple pictures the first time and said you can call the police out to make a report. Well, how about you work on security of your facility and how someone was able to climb over the walls into our unit? The second time we didn't even bother. We got a new bigger unit, for less $$ and fits what I would truly consider climate controlled. I would not recommend anyone I know to use this location.
On the 2 occasions I have had to deal directly with the manager, she was pleasant and attentive to my questions and needs. That I will give them.
PATRICIA MCPHERSON
|
Overall Experience
Rating:
5.0
Great experience! The staff was very helpful and friendly. They got me in and out quickly, briefed me on the process, and took me to my storage unit. Two standouts were Tanya, the Manager, and Eddie, the Mechanic. Tanya guided me through the process and explained how things worked when renting a storage space. Eddie was friendly and chatted with me while I waited for my movers to arrive at the location. U-Haul on 1010 S. Memorial in Tulsa, OK is the best!!!
scott horwitz
|
Overall Experience
Rating:
5.0
The customer service was great. They worked with me on everything I needed. Smooth process with the unexpected moving issues that came up with my sister during the time I had planned to use the truck.
Celestina Spencer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zyon Thomas
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
mike cronin
|
Overall Experience
Rating:
5.0
Too bad there's no prorated rent.. I moved out in the middle of the month. Should only pay for what u use . So about 14 days I paid I could have used elsewhere. Moving expenses. But over all my experience was excellent.
Jake Stocum
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Ottinger
|
Overall Experience
Rating:
5.0
Everyone from the Manager to the employees at the 61st & Peoria store was amazing. I've used U-Haul now for going on my 10 the move... You guys are amazing...
Justin Jester
|
Overall Experience
Rating:
5.0
Very professional and obliging staff. I was super impressed!!! Thank you
Gary Murray
|
First Impressions
Rating:
5.0
The staff is amazing at 11th and memorial. They went above and beyond to accommodate my needs. If I ever need to use a storage facility I will bring my business back to them. Thank you so much
kari childress
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Ward
|
First Impressions
Rating:
5.0
Very accomodating.
judy clark
|
First Impressions
Rating:
5.0
Customer service was amazing!
Russell Ryker
|
Overall Experience
Rating:
5.0
Very nice
GINA SMITH
|
Overall Experience
Rating:
5.0
Very professionally handled with class, awesome service.
stephen beauman
|
First Impressions
Rating:
5.0
Perfect
Hazel Miller
|
First Impressions
Rating:
5.0
Very quick service, not complicated, great customer service
Lucretia Mathis
|
First Impressions
Rating:
5.0
Tanya Burrell, Manager for the Memorial facility is amazing. I have rented here multiple times and Tanya has always been friendly and customer service is her number one priority. Top notch facility.
AJ Cleaning
|
Overall Experience
Rating:
3.0
The staff was very happy and friendly
gina smith
|
Overall Experience
Rating:
1.0
There was a female employee there who was so rude and hateful that I would never return to this facility.
Stephen Foster
|
Overall Experience
Rating:
5.0
Thank You!
Tyrone A Nichols
|
Overall Experience
Rating:
5.0
The gentleman who assisted me did a fantastic job. He made sure I had dotted my I's and crossed my t's. I was worried but his professionalism showed he truly understood what I am going thru
Aaron Browning
|
First Impressions
Rating:
5.0
Just friendly worker's
anita powell
|
Overall Experience
Rating:
4.0
Only used to store items for a month
June Smith
|
Overall Experience
Rating:
5.0
Very helpful and the general manager truly went out of her way to take care of us !!
Maria Denison
|
First Impressions
Rating:
5.0
When at the location, work together to find the best affordable cost for truck rental and help to save money.
Larry J Taylor
|
Overall Experience
Rating:
5.0
Even though it was a small wait time the employees were nice
anita powell
|
First Impressions
Rating:
5.0
The customer was well, work with me for returning the Truck, parking the transport, and find the closest Storage unit for easier unloading of the truck.
Larry J Taylor
|
First Impressions
Rating:
5.0
Thank you U-haul. We were about to be flooded out of our home and you made our moving our furniture out easy.
Scott newton
|
Overall Experience
Rating:
5.0
it Is great that you check every unit to make sure that they are locked good looking out I appreciate it thank you
andrea alford
|
First Impressions
Rating:
5.0
Thank you U-Haul for the amazing service during our difficult time. Oklahoma is under water and you provided us with a month of free storage!! Thank you !
Scott newton
|
First Impressions
Rating:
4.0
speedy service
Alfonzo Johnson
|
Overall Experience
Rating:
5.0
They were so sweet and helpful most definitely will be coming back!
kenia molina
|
Overall Experience
Rating:
5.0
Very helpful and courteous, had a rep walk us out to the storage unit we needed to make sure we had the right size for our belongings. Nice touch guys!
saul stilwell
|
First Impressions
Rating:
5.0
I'm very pleased with the Manager & Employees. I'm a firm believer in customer service. I was impressed with the care & concerns the staff has shown me upon renting my storage unit.
sharon wright
|
First Impressions
Rating:
5.0
Friendly staff. Willing to to explain rules, e t c. Call center staff very friendly. No complaints whatsoever. Was a user for 2 years, storage was safe & sound. Easy sign-up, Online pay!
Kenneth Moore
|
Overall Experience
Rating:
5.0
THEY TOOK CARE OF ME THANK YOU
Brenda Guitterrez Cano
|
First Impressions
Rating:
5.0
Great customer service
mark patrick
|
First Impressions
Rating:
5.0
Every one as always were very compliant,helpfull and friendly. I love this location. THANK YOU ALL
william curry
|
First Impressions
Rating:
5.0
Great customer service and very knowledgeable employees
CITY NATIONAL
|
First Impressions
Rating:
5.0
Swinging doors on unit are a literal pain and metal outside door on floor could use grinding down.
ELVIS ROLLINSON
|
Overall Experience
Rating:
3.0
I would have stayed had the prices been in line with other surrounding facility. I moved to a cheaper 10x10.
Daniela Walters
|
Overall Experience
Rating:
4.0
The weather stripping along the bottom of the unit did not meet with the floor of the unit, so I had a great deal of dirt that had blown into my unit and was all over my things...it was quite a mess.
tamara settles
|
Overall Experience
Rating:
5.0
I was not there when things where cleaned out. But other than that you are A one location. I would recommend your place.
SHAROLET DANIEL
|
Overall Experience
Rating:
2.0
Would not rent there again Management verry unhelpful
JIM BENNING
|
Overall Experience
Rating:
4.0
Excellent service with local employees, the system was not correct in that it wanted to change my drop off location. If I’m given a location, keep it!
Russell Ryker
|
Reservation
Rating:
5.0
Exactly what I needed. The security measures made me feel my possessions would be safe here and they were!