Customer Reviews for U-Haul Moving & Storage at Mayfield Rd

10,239 reviews

3211 Mayfield Rd   Cleveland Heights, OH 44118
(Btwn Lee & Taylor)

(216) 397-8737

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(216) 397-8737

3211 Mayfield Rd
Cleveland Heights, OH 44118
(Btwn Lee & Taylor)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Put fuel trucks to be rented, I almost ran out of fuel. Trucks are not clean, crap all over the floor, dirty windows, just plain ole unsanitary conditions. Who ever is over the condition of the interior of the trucks is getting free money from uhaul. Stop using a blower to clean out the dust in the inside of the roll backs!!

PLASE MOORE 
Rating:
2.0

Customer did not leave a comment.

Andrea Ladson 
Rating:
5.0

Customer did not leave a comment.

Thomas Mackie 
Rating:
5.0

Customer did not leave a comment.

CARLA WIGNER 
Rating:
5.0

Customer did not leave a comment.

REGINALD LANTON 
Rating:
4.0

Customer did not leave a comment.

Anita Render 
Rating:
5.0

Customer did not leave a comment.

LORENE CLARK 
Rating:
5.0

Customer did not leave a comment.

Rita Incristi 
Rating:
5.0

Customer did not leave a comment.

Randell Wright 
Rating:
5.0

Customer did not leave a comment.

Suzanne Durette 
Rating:
5.0

Very professional staff. the Gm went above and beyond excellence customer service. She was Very nice and personable.

Karla Shim 
Rating:
4.0

Everything was fine.

regina franklin 
Rating:
5.0

Just stay the way you are doing Great

Linda Whiteside 
Rating:
4.0

Customer did not leave a comment.

GREGORY CLAYTOR 
Rating:
5.0

The Ladies were Great!!

Flora Johnson 
Rating:
5.0

Everyone did a wonderful job. I think her name is Stephanie. She was terrific. Everybody was terrific. My experience at U-Haul was 12 stars vehicle was clean. The building was clean and everybody was nice and pleasant. I will recommend you to everybody this look at this location.

Victor Freeman 
Rating:
5.0

The entire team was super helpful but the manager really showed the best customer service I’ve experienced in a long time. Kudos to you all!

Kendra Skipper  |  Overall Experience 
Rating:
4.0

The windows on the unit required cleaning.

Korean Stevenson 
Rating:
5.0

helpful in a last minute situation . Thank you all very much .

Alexis Rivera  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NINO DIVINCENZO 
Rating:
5.0

Customer did not leave a comment.

Lamar Carrington 
Rating:
5.0

Customer did not leave a comment.

Larry Bloomenkranz 
Rating:
3.0

Start cleaning your vans and trucks! The cargo van I rented had a gasoline spill on the cargo floor. The fumes were so strong it gave me a headache and infiltrated some of my things so I had to wash them to eliminate the smell.

Stephanie Jones 
Rating:
5.0

Customer did not leave a comment.

Denne Anderson 
Rating:
4.0

Customer did not leave a comment.

Hubert Parks 
Rating:
5.0

Customer did not leave a comment.

KEYANA THOMAS 
Rating:
4.0

Customer did not leave a comment.

Robin Tilman 
Rating:
5.0

Tha staff was great

Donald Hawkins 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Lamkin 
Rating:
4.0

Customer did not leave a comment.

Seth Engstrom 
Rating:
5.0

The staff at U-Haul was very courtesy, very understanding. They were very kind to me and explain things to me the way it was supposed to be explained to me there was no rush and I appreciate the service.

Denise Rose 
Rating:
5.0

Customer did not leave a comment.

ashley EDWARDS 
Rating:
5.0

Convenient and easy to return.

MICHELLE BALDERSON 
Rating:
4.0

Customer did not leave a comment.

BYRON BALLENTINE  |  First Impressions 
Rating:
3.0

Whoever used the truck I was assigned to did not report the issue of a broken gas cap and there were no other 15 footers available for that day

Kathleen Williams 
Rating:
5.0

Customer did not leave a comment.

Anthony Anderson 
Rating:
5.0

Customer did not leave a comment.

Demonte Edgerton 
Rating:
5.0

Customer did not leave a comment.

Sina Ahmadi 
Rating:
5.0

Spoke to several ppl when returning the truck, they didn't quite to me what the procedure was, confusing me!

Bobby Hendrix 
Rating:
5.0

Customer did not leave a comment.

Andrew Carmichael 
Rating:
5.0

Customer did not leave a comment.

Lena Klimczak 
Rating:
4.0

I found the fuel to be a bit UNDER the 1/4 tank as marked, but the gentleman who checked me in answered my questions and when I left my bank card in the cab, I was notified immediately and it was waiting for me at the desk. Very honest and trustworthy staff at this location.

Robert Vandall 
Rating:
1.0

Customer did not leave a comment.

Mystazia Hall 
Rating:
5.0

I never received a final bill for this rental, contract number 71085456.

Aaron Ballonoff 
Rating:
1.0

There was insufficient help, they rarely answer the phone and when the did, I was placed on hold and no one ever picked up. The truck was turned in but I have yet to receive a receipt. U-Haul is a large business, service should be consistent across all offices. Get it together!

Torian Slaughter 
Rating:
5.0

Customer did not leave a comment.

Danielle Baker 
Rating:
3.0

The reason I said average because it was not communicated that our storage unit could only be accessed during office hours. We were given an access code and could not get to our unit after hours. It was very stressful and it costed us an additional day for movers. Other then that U-Haul experience was good.

Beverly Smith  |  Online Move In 
Rating:
4.0

no receipt sent

Patricia Scruggs 
Rating:
5.0

Customer did not leave a comment.

Gavin Custer 
Rating:
5.0

The staff were super nice and very helpful!

August Geier 
Rating:
5.0

Customer did not leave a comment.

Zachary Steinberger 
Rating:
5.0

The ladies in the front office were amazing. I am a little older and it takes me a little longer but they made me comfortable while taking care of others still maintaining their patience with me. Thank you so much for the amazing service.

Dennis Bunkley 
Rating:
5.0

Customer did not leave a comment.

JOHN MAXFIELD 
Rating:
5.0

Customer did not leave a comment.

Melanie Robbins-Ong 
Rating:
5.0

Customer did not leave a comment.

Carmen Labbato 
Rating:
5.0

Customer did not leave a comment.

Thomas Walker 
Rating:
5.0

Customer did not leave a comment.

Jamir Cayson 
Rating:
5.0

Customer did not leave a comment.

Ayesha Drake El 
Rating:
5.0

Customer did not leave a comment.

Yolanda Long 
Rating:
5.0

Customer did not leave a comment.

Susie Horne 
Rating:
5.0

Customer did not leave a comment.

Susie Horne 
Rating:
5.0

Customer did not leave a comment.

Paula Mahan-Smith 
Rating:
4.0

Customer did not leave a comment.

Jenenne Kelly 
Rating:
5.0

I loved how improved the after hours checkin is. Past rentals with uhaul have not been quite as streamlined. Great job making it easier.

Jed Strohm 
Rating:
5.0

Staff seems to have a character and integrity very professional people enjoyed the experience.

joselyn mccane 
Rating:
4.0

Customer did not leave a comment.

Vanja Dimitrijevic 
Rating:
5.0

Customer did not leave a comment.

Yuxin Jin 
Rating:
5.0

Customer did not leave a comment.

Michael Bush 
Rating:
3.0

Y’all were OK until you owe me some money I would like my $187 dollars and $.10 to come on my card

Vickie Johnson  |  Overall Experience 
Rating:
5.0

Erica was friendly and efficient. Very good sense of humor. She appeared to be in charge and led her troops in a way that was was nice to see!

val rowley 
Rating:
5.0

Very efficient and polite staff was very helpful and friendly

louis galiotti 
Rating:
4.0

Customer did not leave a comment.

Dannielle Waller 
Rating:
4.0

Truck was not readily available for pick-up upon check in - I experienced a short delay. Otherwise all was good.

Grahame Pritchard 
Rating:
5.0

Nothing great customer service thanks

terry taylor 
Rating:
4.0

Customer did not leave a comment.

Roy Landrum 
Rating:
5.0

Customer did not leave a comment.

Danielle Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kheanna Walker 
Rating:
5.0

Customer service was above expectations. Thank you for your genuine interest with my business and concerns.

Francis Bennell 
Rating:
3.0

Customer did not leave a comment.

Carnesha Wilkerson 
Rating:
4.0

Customer did not leave a comment.

Tom Hinske 
Rating:
4.0

At the customer service desk when you are handed the keys to the vehicle, there needs to be a person available to lead you in the direction of the parked truck and instructions should be given at the counter that the numbers on the keys should match the numbers at the top of the truck. I was eventually given directions to where the truck was parked but wasn’t told about the matching numbers. Improvement on the communication side. Otherwise everything else was good.

JaTina Threat 
Rating:
5.0

Customer did not leave a comment.

donald burton 
Rating:
4.0

Customer did not leave a comment.

TRACIE TRIMUEL 
Rating:
5.0

No issues, great service. Thank you!

Dan Carleton 
Rating:
4.0

Customer did not leave a comment.

Lisa Pace 
Rating:
1.0

My experience with u-haul was horrible and it ended up costing me an additional $400.00 because it was agreed that I would pick up the truck at 8:00am. When I arrived at the u-haul facility to pick up the, they weren't even open. There were several of us standing in the cold waiting for the place to open. Needless to say, I was pissed. I finally got the truck at about 9:20am. My movers had to wait for the truck. This caused me to have to pay guys for sitting around doing nothing. This is ridiculous. I will never do business with the facility on Mayfield again. And I'm going to warn everyone I know to not use them. By the way, I will be complaining to corporate Monday.

russell TYE 
Rating:
2.0

Um... since you asked... I showed up at 8:00 AM, the time of my reservation, and there was a large line of people waiting outside (in the cold) since 7:00 AM. The building did not open until after 8:20, despite the published start time of 7:00. At that time, I almost canceled my reservation since people had been waiting on theirs for almost an hour and a half. I was fortunate in that the person who did show up saw me waving my phone with the app and stopped what she was doing to let me jump to the front of the line. There were multiple elderly people with physical health issues who were struggling from having to stand for that long (there is limited customer parking on site). Everyone was irritated. Understandably so. The vehicle was great, but I'll rent elsewhere next time. Every time here picking up is *always* stressful and takes much longer than is reasonable. Drop-off is always easy.

Thomas Zimmerman 
Rating:
1.0

They couldn’t even tell me how much my total was after they put $100 deposit down never received a email anything called the store employee was no help with no knowledge, horrible customer service for one question it wasn’t a problem when I gave y’all my money but now y’all can’t tell me the total

China Harris 
Rating:
2.0

I was given a cargo van with a great deal of damage from the prior person. The worst being that the side door wouldn’t close fully and we struggled several times to get it to shut at all due to the lock being busted. We were unable to safely transport my business gear without fear that the door would open and items would fall out. I was supposed to have this rental for the entire weekend and returned it after just a few hours because we couldn't use the truck. Still got charged almost $90 for the rental when I wasn't even able to use it. The van I was given had no business being used until the damage was addressed. One of the employees even joked to another person that they couldn't believe that van was getting used. This rental was a huge disappointment and a big waste of money.

Bobbi Frohman 
Rating:
5.0

Wonderful Service, keep up the good work!

ronald hollis 
Rating:
3.0

Truck reserved for 9:30. Drove away with it at 10:30. Otherwise great

Marty Friedman 
Rating:
5.0

The ladies were so kind. Bragged on loving their jobs. Very nice experience. No complaints at all 🖤

robin brown 
Rating:
5.0

Get experience. Only thing with the truck is that all the tires were bald and we had a bad snow storm. I told them when I return the 10ft truck and they acknowledged that they were.

Diane Pride-Mays 
Rating:
5.0

There is nothing to do to improve, Chyna was absolutely friendly, courteous, and helpful. I enjoyed my experience and I will recommend everyone I know. Thank you again Chyna!

Christopher Livest 
Rating:
5.0

Customer did not leave a comment.

SABRINA FOSTER 
Rating:
1.0

Upon return of rental vehicle I was incorrectly charged for a half tank of gas when I actually filled the tank up.

Kory Sheffer 
Rating:
1.0

My reservation was for 9:00 Sunday morning, the time this location is supposed to open. I arrived around 9:30, and the location was closed. The staff just didn’t show up. Only after another customer called the main number while we waited outside in the cold did someone show up close to 10:00.

Ralph Nussbaum 
Rating:
5.0

I RECEIVED THE BEST, MOST PROFESSIONAL SERVICE FROM JACKIE LEE. PLEASE BE SURE TO GIVE HER SOME KIND OF INCENTIVE FOR MAKING MY EXPERIENCE SO SEAMLESS AND PROFESSIONAL. SHE WAS A PLEASURE TO WORK WITH!

Kevin Christian 
Rating:
3.0

Customer did not leave a comment.

Peyman Pashandi 
Rating:
5.0

Customer did not leave a comment.

Rex Talbott 
Rating:
1.0

Customer did not leave a comment.

Danielle Varanese 
Rating:
5.0

The truck was frozen shut, I had to apply lots of force to get all of the doors to open.

erica bowling 
Rating:
5.0

The staff at this location is excellent Explained clearly Answered all my questions Friendly yet professional

Carmen Labbato 
Rating:
3.0

Make sure all the tires on the vehicle have air in them

Lynell Ogletree 
Rating:
5.0

Customer did not leave a comment.

barbara griffin 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE GALINA SMOTHERS 
Rating:
5.0

Thank you

Morgan Watkins  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ricky Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DaNajah Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Vernon Jr  |  Overall Experience 
Rating:
4.0

The young lady was very friendly, the only problem I have is I thought I had reserve a 10x10 storage, instead I got an 8x8 or something like that downstairs... Excellant ...

IBTEHAJ ABDUL HADI  |  First Impressions 
Rating:
3.0

My vehicle was damaged by the rep when unhitching the car tow

isiah davis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James Vernon Jr  |  First Impressions 
Rating:
5.0

Need a better entrance way for access. I went to unload my truck and could not get in, due to return 🚛 trucks after hours drop off, it will cost me another day so I can ann unload early and then do a 4th trip. Got to be a better way.

angeleigh harreell  |  First Impressions 
Rating:
5.0

Kudos I have no complaints!

markeeta winnick  |  Overall Experience 
Rating:
1.0

It was only luck that there were a few corporate guys there to help us. The "regular" staff just left during the day. The facility was over loaded with equipment and there was no room for trucks and equipment. We couldn't get into the storage we had reserved. There is no elevator for above and below storage access! What a joke! This place needs to be torn down and replaced. I will definitely NOT use uhaul storage again based on this experience. Josh did his best to help us, but as he said several times - "He doesn't work here".

Jared LeMaster  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Andrea Fekete  |  Overall Experience 
Rating:
5.0

Each employee was friendly, helpful, met my expectations and went above and beyond to take care of my needs. I appreciate their professionalism!

Jacqueline St Cyr  |  First Impressions 
Rating:
1.0

Rental attempt at the facility was a nightmarish experience. Your computer system failed to work after repeated attempts and was a waste of time. Finally had to use cell phone to rent the unit. Facilty person was helpful, but could not overcome computer system probkem.

Dennis Porcelli  |  Online Move In 
Rating:
5.0

Perfect

Brandon Al Najada  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Naanma Piyapdat  |  Overall Experience 
Rating:
4.0

Could be a little cheaper

Nathaniel Jones  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Lorejean Brown  |  Overall Experience 
Rating:
5.0

I had to get my lock cut off my unit and they were about to have the maintenance crew come out the same day to take care of it.

Frankeisha Bland  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

William Shumar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathaniel Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RENEE AYERS  |  Overall Experience 
Rating:
1.0

Didn't get storage unit

LATRINA WYNN  |  Overall Experience 
Rating:
4.0

Everyone was helpful and nice

Cynthia Johnson  |  Overall Experience 
Rating:
2.0

The store unit was not clean. It has a drainage system in the unit and made my unit have an odor, which affected my items in the unit. There was no light so I was working in the dark if I closed my unit for privacy. I asked for another unit the staff said there was no units available in my size. I would like a refund for the time I was in the unit.

Angela Ward  |  Overall Experience 
Rating:
5.0

The manager and her co-worker was excellent and very professional in every way and I Want to thank them and kept up the good work,It’s really hard to find good help know

CYNTHIA EPPINGER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia Johnson  |  First Impressions 
Rating:
1.0

I have many scars and battle wounds from the lights turning off while I was in the middle of storing my stuff the manager clean that she would get it fixed, never did. I had an original issue when I first got here when there was no staff there and they all bailed and didn’t tell any of the customers what they were doing and they just left and they were extremely rude and I told the manager about this and she calmedsomething of mine and it was nice for you to do that but you know they never fix the security issue with the lights the employees are still lazy do not care about them the customers and the last time my last day there I still had an issue where I was trying to check out of my storage unit and there were three employees sitting outside doing nothing and they were customer sitting inside weeding doing nothing but waiting for somebody that’s going to come that’s not going to come because they’re sitting outside talking to other employees I would never recommend this place I almost wanna never use Uhaul again it was the absolute worst place I could ever go everything I did but into that place had a fit through the size of a door otherwise it was a nightmare to try and get this other side door open and I just absolutely hate this place.

Brandon Griess  |  Overall Experience 
Rating:
2.0

Storage unit was filthy- we had to clean ourselves before moving furniture in. Otherwise everything was fine

Cheryl Nimrod  |  Overall Experience 
Rating:
1.0

I hired a move help abd paid the crew (via Uhaul recommended site) to offload my stuff into the storage that I paid for (at Uhaul site). I was informed (by the move help) that Uhaul staff told him not to offload (unload) the Uhaul truck. The truck was just sitting at Uhaul yard. Uhaul keeps on charging me everyday for the truck I did not use even though it was returned (parked) at the Uhaul approved return location. Not only that, without communicating with me, Uhaul went ahead to close the storage I fully registered and paid for. I see this as a sabotage. I contacted Uhaul supervisor few times for help, she did not offer to help. All I was hearing from her was I cannot help. Even though this was a fully paid for service, I felt I got very poor value out of it. I felt helpless.

Oluwagbenga Oluwaleye  |  Online Move In 
Rating:
1.0

Add storage facility when you were in the dark damp and deep recesses of the building The light can go out and there are no motion detectors inside of the storage units inside of the hallways leading all the way back to the entrance, I tripped on my stuff in the pitch black and then try to tell one of the people that work there who stared at me through a glass window and laughed at me after that as I was trying to move my stuff a very rude employee want to head and locked a door as I was trying to go through it and walked away saying she had a closet as I said it would’ve been nice to know before hand and she just mumbled something I probably didn’t want to hear. This is Sari is extremely extremely extremely dirty with trash all over the place mattresses slices of cheese broken plastic and sand lake debris from the asphalt thats deteriorating.

Brandon Griess  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiara Francis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE FARR  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

anthony fossett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Robinson  |  First Impressions 
Rating:
5.0

I was pleasantly appreciated as a customer and Uhaul was very accommodating during a difficult family time. I am so appreciative of the staff, especially Lakeesha for her assistance and understanding. If future needs arise, I wouldn't hesitate to utilize this location.

Marc Huff  |  Overall Experience 
Rating:
5.0

Amazing help. I moved on 12/10/21 , the two ladies working the morning shift view awesome and extremely helpful!

Enorel Peterman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA GARCIA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

April GOODE  |  Overall Experience 
Rating:
5.0

Lady that helped me was very nice and considerate and understanding of my situation I appreciate her very much she deserves a hands up thank you

Anthony Brown  |  Overall Experience 
Rating:
1.0

They meant they rented me a unit and I had no access to get my furniture out on the first on the first day and no one could help me with that. And then when I went to go get my stuff even though I have paid the bill they added an additional lock and we're no assistance no I would never recommend this because most of the staff do not know how to handle customer service

kelly ross-hopkins  |  First Impressions 
Rating:
5.0

had excellent customer service and attentiveness from the staff, they made a stressful situation very manageable. I appreciate them so much.

Marc Huff  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Willenna Borom  |  Overall Experience 
Rating:
5.0

The staff is fantastic and accommodating.

Bryan Tetorakis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diangy Zaronias  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thmorrow Berry  |  Overall Experience 
Rating:
1.0

I have to remove all my belongs from Uhaul and put them into another company’s storage because whomever took my reservations made my life difficult at this point by putting me into a too small of a storage space and all my belongings did not fit they claim they couldn’t find my reservation so I stood around while she searched had to call around to other Uhaul’s for storage no luck. Now Im being put into spot that’s very uncomfortable and very tiring because I have to leave work in time so I can get all my things out and into another storage company and you guys are still charging me for your truck rental because I have to have it an extra day to get my situation handled. Very disappointed

NINA velazquez  |  First Impressions 
Rating:
5.0

I was happy with my experience overall. I didn't care for the fact I had to be buzzed into my unit each time I came to storage. I could NEVER get a human on the phone to answer questions. The day I moved out, I was speaking to a lady about renting a Smaller unit. She fell asleep three times while I was standing in front of her. I asked her three different times I needed a SMALLER unit, she researched a LARGER unit. Complete waste of time. I would rent from Uhaul again in the future.

Eugenia Langley  |  Overall Experience 
Rating:
4.0

No one's fault but my storage room was below ground level and had a steep stairway down. Made moving in and out more difficult

Jessica Gross  |  Overall Experience 
Rating:
3.0

i was very satisfied thank you and will use in the future and spread the good use as well to family and friends. BE SAFE

Margret Shields  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Willenna Borom  |  First Impressions 
Rating:
3.0

I didnt get the right size truck so we had to make 2 trip

Tammie bruton  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful

Jennifer Lee  |  First Impressions 
Rating:
1.0

Workers was not clear on how to properly check into unit. Also, I feel as though they one of the workers at the location (nahrie or jahrie) did not take her job serious. She was extremely rude and unprofessional. I asked her to change my access code and she told me they couldn’t do it in store and that I had to call customer service but I told her customer service said that’s something that had to do in store. After I told her that she still insisted I call customer service and kept stating they can’t change it in store. I called customer service again and they told her the same thing. Then all of sudden she changed it in store when she seen I was actually on the phone with customer service. I was there for a extra hour for this inconvenience.

Leondra Brown  |  Online Move In 
Rating:
5.0

Only that the staff, including Re’ne, went out their way to accommodate our needs. We appreciate your kindness and professionalism. samuel shareef

SAMUEL SHAREEF  |  First Impressions 
Rating:
5.0

The personnel were always very courteous, respectful and friendly.

charylie rivers  |  Overall Experience 
Rating:
2.0

I was not knowledgable about the sizes of the unit so the unit I was assigned was to small. I shared what I had so the could recommend a size. I needed to exchange the unit which was on the second floor. I wasn't informed of the facility set prior to purchase or else I would have went else where. The larger unit was on the other side of the facility. We had unloaded the truck and turned it in and it was raining. I ended up having to pack y car with what I could and throw the rest away. The gentleman told me to close the door because it was closing time and we would not have any access. I said the young lady at the counter said I could. He went to verify and said you only can stay until 10p after which the alarm would sound and the police would arrive. I was frustrated and disappointed to say the least after driving 1025 miles to Cleveland. This was the location the Uhual company in Florida recommended. It should be said prior to purchase what the storage space set up is. Everyone is not familiar. I have never had to do this before. The rates at this location are almost double those in other areas. I was very upset and I am looking for other options to be out of ther before next month.

Kawanda Williams  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Johnetta Core  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

varaz shahmirian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Cody  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Schubert  |  First Impressions 
Rating:
5.0

Everyone there is great and very helpful.

AMY ALBERTE  |  First Impressions 
Rating:
5.0

The staff at this location was above average at customer service. As long as I am in Cleveland this is the only truck rental and storage facility that I will use.

donna taliaferro  |  Overall Experience 
Rating:
5.0

Good people

PADMORE AGBEMABIESE  |  Overall Experience 
Rating:
5.0

Demetri and the 2 sisters that run the reservation desk were extremely helpful, kind and informed. They were a pleasure to work with for the last 19 months. The moving crew was also professional.

Ann Koslow  |  Overall Experience 
Rating:
5.0

Lakisha was friendly and helpful

Robin Williams  |  Overall Experience 
Rating:
5.0

Every aspect of storage and moving went well. It was our first time using UBoxes and if we move again, we'll likely use the same method. Very convenient!

thomas walker  |  Overall Experience 
Rating:
5.0

Grest customer service!

Adriana Colon  |  First Impressions 
Rating:
5.0

The prices are good & storage untits as well

Khaijah Akins  |  First Impressions 
Rating:
5.0

For many years as a contractor , I utilized UHaul services! Now retired I find the service in my home town (Cleveland Heights & Parma) to be on point in all aspects of my needs ! Kudos to Parma & CH !

Anthony Aseff  |  First Impressions 
Rating:
5.0

U Haul met all my movin needs... I like the. 7 days a week availability of truck. And storage rooms. And first month free really helped me a lot. I hadn't expected to use storage...but I had to. Thnx

Mary Smith  |  Overall Experience 
Rating:
5.0

Everyone I dealt with was excellent. Very helpful and caring staff. Well done!!!

Edward Levite  |  Reservation 
Rating:
5.0

Everyone was courteous and excellent.

David Ross  |  Overall Experience 
Rating:
5.0

Keesha and her coworker were amazing, friendly and prompt. My overall experience with UHAUL and having a UBOX delivered across country was positive.

Lauren Emes  |  Overall Experience 
Rating:
4.0

The staff at this facility was outstanding. Very helpful. Lindsay Florence

Linsay Florence  |  Overall Experience 
Rating:
2.0

There are mouse feices on my stored stuff......

Yinan Cheng  |  Overall Experience 
Rating:
3.0

The facility did not have lighting in the units, and there was a whole in the wall. The facility appears to have rodents because there were mouse traps in the building.

LAKESHA GREER  |  Overall Experience 
Rating:
1.0

My whole experience with this storage facility was a disaster. The staff was rude and you can clearly tell management does not hold employees accountable. Would not recommend.

MEGANNE EDDIE  |  Overall Experience 
Rating:
5.0

busy location, took a while to wait for the service man to drive my truck out; but overall good expereince

Yun Li  |  Overall Experience 
Rating:
5.0

Good experience

CEDRIC BURNS  |  Overall Experience 
No reviews have been submitted for this location.

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