Customer Reviews for U-Haul Moving & Storage at Main St

5,328 reviews

1206 N Main St   Bloomington, IL 61701
(Bus 51, Across the street from Weslyn Univ)

(309) 829-3337

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(309) 829-3337

1206 N Main St
Bloomington, IL 61701
(Bus 51, Across the street from Weslyn Univ)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

doddy hotzenbiler 
Rating:
5.0

Customer did not leave a comment.

Teresa fowler 
Rating:
5.0

The staff was great, everything was as i expected. I would rent from this location as well. As an FYI, the other U-Haul location in Normal, IL actually set everything up via their computer system. And made sure everything was set at the Main St. location the next day.

Michael Kearney 
Rating:
3.0

Took almost 5 hours for a hitch installment/wiring. Also my appointment was originally scheduled for 3/1. Took day off work. Got there only to be told they put me down for 3/11. Had to take another day off work. Friendly staff tho. Uhaul sent me the wrong wiring but luckily they had the one i needed at the store.

Derek Schumm 
Rating:
5.0

Customer did not leave a comment.

Georgia Young  |  First Impressions 
Rating:
5.0

N/A

RENEE GATEWOOD 
Rating:
4.0

The staff has always gone above to help me out!

Jeffery Shields  |  Overall Experience 
Rating:
5.0

Andrew & Jenny always exceed my expectations.

Ann Ensenberger 
Rating:
5.0

Yet again, Andrew & his team made the rental process easy and pain-free. Our Girl Scout council will continue to rent with them for our UHaul needs!

Emma Miller 
Rating:
5.0

Customer did not leave a comment.

Ralph Marshall 
Rating:
5.0

Customer did not leave a comment.

Lamar Reece 
Rating:
5.0

Customer did not leave a comment.

MARK KLASSEN 
Rating:
5.0

Customer did not leave a comment.

Paige Buschman 
Rating:
5.0

Customer did not leave a comment.

the dude 
Rating:
5.0

Andrew and his team make renting a UHaul super easy. Always a pleasure to work with!

Emma Miller 
Rating:
5.0

Customer did not leave a comment.

WILLIAM RINALDO 
Rating:
5.0

Customer did not leave a comment.

MELISSA BEVINS 
Rating:
5.0

Customer did not leave a comment.

Christina Robison 
Rating:
4.0

Make the entrance more clear for those who are new to the area.

Tom Tiearney 
Rating:
5.0

Customer did not leave a comment.

Michael Parker 
Rating:
5.0

Everyone there was very friendly and helpful!

Jeffery Shields  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBEKAH MURPHY 
Rating:
4.0

The lady at the counter was so nice and seemed concerned about my situation and wanted to do all she could to make sure everything went smoothly!

Jeffery Shields 
Rating:
5.0

Equip was all of the above and at check in the agent met us at the truck for a quick return process.

James Shuck 
Rating:
5.0

Great customer service

Bonnie Kirk 
Rating:
4.0

Thanks for inquiring. Have someone separate for the phones. It’s a lot for a person to handle walk-ins and the calls. Maybe just part time if a full time worker would impede on the budget/finances of the company

Indea Powe 
Rating:
5.0

Customer did not leave a comment.

John Suchman 
Rating:
3.0

Truck had transmission problems and couldn’t switch 1st to 2nd. It just kept revving the engine until you got to 25 mph. Engine light came in after 1st 50 miles. Brakes were squealing.

Tamara Olson 
Rating:
2.0

Good job!

yorwin rujano 
Rating:
4.0

Customer did not leave a comment.

Bruce Stone 
Rating:
4.0

The problem was with the website

Barbara Ann Kaidy 
Rating:
5.0

Customer did not leave a comment.

Randy Roach 
Rating:
5.0

Customer did not leave a comment.

stacey boyland  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful and friendly.

Joseph Anderson 
Rating:
5.0

Customer did not leave a comment.

Scott Brelsfoard 
Rating:
5.0

The staff was more than great. I unexpectedly needed a storage unit as I had rented a truck from you for a move from out of state, and there wasn’t enough room in my temporary storage for all of my furniture. I called and asked if there was an available first floor unit, and there was. The man volunteered that they were open until 7pm. When I got there it was obvious they were expecting me. The staff could not have been more pleasant and helpful. The showed me to the very clean unit and how to use the lock. I could not have asked for a better experience! They treated everyone in the store and on the phone with the same courtesy. 5+ stars!

Katherine Teague  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy Roach 
Rating:
5.0

Very good expo

Rich Castillo 
Rating:
4.0

Customer did not leave a comment.

Tabitha harris 
Rating:
5.0

Customer did not leave a comment.

tamara weishaar 
Rating:
5.0

Customer did not leave a comment.

Randy Roach 
Rating:
5.0

The staff was extremely helpful!

Scott Brelsfoard 
Rating:
5.0

Customer did not leave a comment.

Darion Dickerson 
Rating:
5.0

Customer did not leave a comment.

Jeff Cargill 
Rating:
4.0

Customer did not leave a comment.

Schancez Baggett  |  Overall Experience 
Rating:
4.0

Requested an appliance dolly when I reserved truck but was not provided when I picked up truck. Store was closed so could not get one. Had issue with pick up on the app but customer service was quick and able to resolve problem.

Samantha Neuschwanger 
Rating:
5.0

Helpful and kind staff.

Jennifer Ring 
Rating:
5.0

Manager Andrew K was completely understanding and so helpful with a special circumstance that I had. He is a dream employee and I hope that he is appropriately acknowledged by this company!! the best customer service ever!!

kirby bunnell 
Rating:
5.0

Customer did not leave a comment.

ALAN CRING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janelle Ward 
Rating:
5.0

Customer did not leave a comment.

Scott Estabrook 
Rating:
5.0

Customer did not leave a comment.

Tashana Turner 
Rating:
5.0

Customer did not leave a comment.

Nathan Karplus 
Rating:
5.0

Customer did not leave a comment.

Lora Passetti 
Rating:
4.0

Customer did not leave a comment.

Britanie Hawkins 
Rating:
5.0

Just keep on doing what you are doing Thanks

Matt Brennan 
Rating:
5.0

Excellent customer service. Quick and harmless process. Happy customer.

Phil Yocum 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
5.0

Front desk staff was great! The woman who helped us is always easy to work with.

Susan Saunders-Spring 
Rating:
4.0

Make the rear view mirrors on the trucks adjustable by the driver. Either manually or electronically.

Ted Laidig 
Rating:
5.0

Excellent customer service. Check in and out was fast and efficient.

John Lindstrom 
Rating:
4.0

Customer did not leave a comment.

Jack Cullen 
Rating:
5.0

Customer did not leave a comment.

david donaldson 
Rating:
5.0

Customer did not leave a comment.

Rick Butler 
Rating:
5.0

Customer did not leave a comment.

Jason Backe 
Rating:
5.0

Very efficient group.

Rhea Mays 
Rating:
3.0

Same as above

Tara Gibson 
Rating:
5.0

Thank you for the excellent service!

Daniel Mardis 
Rating:
3.0

The person checking out the equipment could have been a little nicer. She pulled the truck around then as I was talking to the person who took me she just left the truck there. I went in and asked if I was okay to take it. She just said yes and said she didn’t see me? I was a car length away talking to a person in the car.

Elizabeth Keith 
Rating:
5.0

Customer did not leave a comment.

Ann Kafer 
Rating:
5.0

Everything was perfect. It was easy and fast.

Lisa Prather 
Rating:
5.0

Customer did not leave a comment.

Doug Cowell 
Rating:
5.0

Customer did not leave a comment.

steve liming 
Rating:
5.0

Customer did not leave a comment.

Mikhayla Hutcherson 
Rating:
5.0

Person who helped us was kind, patient, and funny.

Marisa Raab 
Rating:
5.0

This has been the best location I have used. They are 100% accomodating, friendly and professional.

Nancy Hirsch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cordaro Williams 
Rating:
5.0

Customer did not leave a comment.

LEAH ARMWOOD 
Rating:
5.0

Had a slight change in the check in process, after hours. Not sure if the APP was an issue on taking phone photos or my phone, since ever time I rotated the phone, the photos were reset. (took me a while to figure that our.) but overall, rental and equipment worked great.

Martin Behrens 
Rating:
4.0

Customer did not leave a comment.

THOMAS FINNEGAN 
Rating:
5.0

You have been more than wonderful. I can't rent a vehicle because I don't have Credit card. You were pleasant and nice and very accommodating when I forgot some of my personal belongings and saved them.forme to come back and pick them up!!!! Excellent service and great equipment. Have spread your name as who to rent from.

Mary Backlund 
Rating:
5.0

Customer did not leave a comment.

William Clark 
Rating:
5.0

Customer did not leave a comment.

Lisa Daviera 
Rating:
5.0

Andrew was great

Donald Hazzard Sr 
Rating:
5.0

Customer did not leave a comment.

robert hudak 
Rating:
1.0

I picked up yhe box truck and drove approximately 1 mile. I stopped to get gas. When I git back in rhea truck, no engine turnover or lights,etc. I called uhsul dir assistance. I was told he had customer and could only do one thing at a time and to call roadside assistance. I ended upbilled 78.00 for finding the battery cable was loose. The truck was faulty and I had to pay the cost. I will not use uhaul again and will not endorse this specific uhaul.

Vickie Reynolds 
Rating:
4.0

The drop off location was helpful.

Rich File 
Rating:
5.0

Keep doing what you are doing. I felt you treated me the way you would want to be treated. That's a good business philosophy.

SEAN BAKER 
Rating:
4.0

Customer did not leave a comment.

TAMY COLYER  |  First Impressions 
Rating:
4.0

More parking

Randy McClure 
Rating:
5.0

Customer did not leave a comment.

Brett Books 
Rating:
5.0

Customer did not leave a comment.

Lisa DeBruine 
Rating:
5.0

The staff was extremely helpful and professional while assisting with the rental and return.

Michael Gannon 
Rating:
5.0

I really appreciate that whenever I go into this location, staff and management are always friendly, helpful, and very professional.

Nancy Hirsch  |  First Impressions 
Rating:
5.0

Andrew's team at this location are exceptional people to work with for my storage or truck rental needs. They always provide a top-notch customer experience. If I could give them a ten star review, I would.

Nancy Hirsch 
Rating:
5.0

Customer did not leave a comment.

Kevin Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SLINEY 
Rating:
1.0

The o lyrics thing that hasn't been taking care of. Was my experience rental. I had exhauste fumes inside of cab. Took it to get it checked. Auto zones diagnostic as a catalytic converter needed replaced. 3 days sick falling asleep at the wheel and rest areas. Road side service told me yo get a hotel they would be out in the morning. Morning came roadside said there was no reason to have them come out and yo keep going. Couldn't take the fumes anymore. Stopped at mechanic. He wrote up a paper said the Doghousing was not latched or sealed. I ending up sick. Can't get a lawyer to take the case because t would cost me too much. I spent 1000 on gas to go 500 miles. 745 extra on rental on a bigger truck than I ordered. All I want is to be remebursted on, food, gas. Hotels, and rental for the extra days it took me to get from Arkansas to Illinois. Should only taking me 12 hours Took me 3 days because of not being able to drive sick. Call me plz 501 256 6439. Robin Cochran. Otherwise I will be forced to take this matter to the news channels from Illinois to Arkansas.

Robin Cochran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic Propersi 
Rating:
1.0

Customer did not leave a comment.

Andrew Pruitt 
Rating:
5.0

Went to wrong drop off but they help me get it so I could change location and drop it there

Charles Campana 
Rating:
5.0

Customer did not leave a comment.

Rachel cavanah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison Poncin 
Rating:
5.0

Customer did not leave a comment.

Mary Campbell 
Rating:
5.0

Good

William Witt 
Rating:
5.0

Customer did not leave a comment.

Schuyler Schupbach 
Rating:
5.0

Customer did not leave a comment.

John Ogle 
Rating:
5.0

Nothing. All went smoothly. The guy working at the office was great and extremely helpful.

Ben Mcconnell 
Rating:
5.0

I rent trucks 8 times per year from this location, things always go smoothly.

Martin Behrens 
Rating:
5.0

Just have a flat rate that includes X amount of miles, would be especially beneficial for people just needing a vehicle for short distance moves

David Carson 
Rating:
4.0

There was a billing discrepancy with the final invoice when I returned the rental. The manager and another employee quickly and efficiently resolved the issue. Thank You

Jim Neeley 
Rating:
5.0

Incredibly great customer service.

David Selzer 
Rating:
5.0

We received fantastic service. The staff was very friendly!

Sarah Madison 
Rating:
5.0

Customer did not leave a comment.

kingsley agyarko  |  First Impressions 
Rating:
3.0

I have no problems with the storage facility and have been happy with the service. However the I had problems with the online service to automatically bill for storage every month. I would plug in the information, and it would not save it. First month, was late with payment because it did not save it. Next month I set a reminder to check, and had to input the information again. Finally with the third month it ran as it was supposed to. Frustrating.

Holly Mulvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Saloni Patel  |  First Impressions 
Rating:
5.0

The staff at this facility are very professional ,friendly,, and helpful.

karon Peifer  |  Overall Experience 
Rating:
5.0

Andrew was particularly helpful, thank you!

Kristen Murphy  |  Overall Experience 
Rating:
3.0

We had a dead rat in our storage unit and many bugs including roaches. I am sure the rat was from the construction site across the street and he WAS dead but it was GROSS. The gentleman working the day we checked out was very kind and dealt with the rat but it was extremely unpleasant.

JOHN HECK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Kay Martire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesica Milton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesica Milton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUTHER SLACK  |  Overall Experience 
Rating:
5.0

I would use y’all again

Robert Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Walker-Payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trese neal  |  Overall Experience 
Rating:
5.0

Honestly the employees were super friendly and beyond helpful. They didn’t have to help me out but they did anyways! 10/10 recommend

Aaron Kelley  |  Overall Experience 
Rating:
5.0

Storage fine. But I need to make a claim for rental of uhaul.

Robin Cochran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

priscilla ehicheoya  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacey boyland  |  Overall Experience 
Rating:
4.0

Very patient with me , caring and entertaining .

rebecca vielhak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawna Hanrahan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeRicco Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Schancez Baggett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karon Peifer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY GALEANA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Woody  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Heinchon  |  Overall Experience 
Rating:
5.0

Matthew and his team are awesome. Great customer service and they care about local customers.

Ann Ensenberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine Castlebarry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Precious Perry  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Josephine Castlebarry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Suzanne Meinz  |  First Impressions 
Rating:
1.0

I told them that I was going to come in and pay my remaining balance and they tool matters in they own hands and took the money off my debit card,the money that was on my card was to help me finish moving

Winston Betson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATILIE WESTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demitri Corbin  |  First Impressions 
Rating:
5.0

Staff was very friendly and polite and went above and beyond to provide excellent customer service.

dawn Halvorson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura DeFrain  |  Overall Experience 
Rating:
5.0

Manager Kaleb extremely friendly and helpful made it very easy to rent a truck and storage.

ARIANNA COX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura DeFrain  |  First Impressions 
Rating:
5.0

Ty for your business

Laureena Greene  |  Overall Experience 
Rating:
5.0

the staff was amazing and super helpful. the initial space we requested was too small. They were able to quickly identify another unit that would work better. Overall really professional and friendly.

Julie Copeland  |  Overall Experience 
Rating:
4.0

I ended up getting two units based on what showed available online, but there looked to be larger climate controlled units I might have been able to just use one unit with.

Clayton Schumacher  |  Online Move In 
Rating:
5.0

Andrew was extremely helpful! We forgot our keys to the trailer lock and he was able to cut it open. Otherwise we would have had to drive 4 hours to get the key! Super nice and pleasant!

Julie Copeland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter Meek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dassou Nagassou  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dassou Nagassou  |  First Impressions 
Rating:
5.0

In the unit we had there was water damage. We did not have a lot of stuff. But someone might. When we moved in our stuff the place smelled like Pot. Not cool.

Adelaide Staley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE SIMON  |  First Impressions 
Rating:
5.0

I always get really good service from my location. Matt is exceptional at his job!

JACQUELINE MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON RYAN  |  First Impressions 
Rating:
5.0

Excellent service

Michelle R Smith  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Garrett Cooley  |  First Impressions 
Rating:
2.0

Matt the manager was very degrading every single time he spoke to me. I had a difficult time maintaining my storage unit and let him know that I was doing the best I could. The conversations were rude and demanding, and I felt very anxious trying to speak with him regarding my past due bill only due to the pandemic. His service was unprofessional, untimely, his staff was the same. I never write negative reviews but just the thought of having to deal with him one more time is why I just gave up on my stuff.

Angel French  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian Dittbrenner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samina Hossain  |  First Impressions 
Rating:
5.0

Staff was excellent, knowledgeable, and very helpful with getting me set up with the right size truck and unit for storage.

Kenneth Allen II  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma Idiyalu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Vidor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jane Kalmes  |  Overall Experience 
Rating:
5.0

Matt is Very knowledgeable and friendly! :)

Cathi Stewart  |  Online Move In 
Rating:
4.0

Friendly and willing to walk you through the storage units to find the best size.

Charles Marseilles Jr  |  First Impressions 
Rating:
4.0

staff was incredibly nice and helpful. only complaint is tiny parking lot and very crowded.

Greg Weiss  |  Overall Experience 
Rating:
5.0

The staff went above and beyond in helping me clear out my unit, and delivered exceptional customer service.

bryan ebey  |  Overall Experience 
Rating:
5.0

excellent service easy to work with

Anna Peters  |  Overall Experience 
Rating:
5.0

They were helpful and made my moving experience real smooth

Mariah Brooks  |  First Impressions 
Rating:
5.0

The service was great! No hassle! The staff was awesome!

Manesha myrick  |  First Impressions 
Rating:
4.0

Great people fast lines

Marcia Hollenbeck  |  First Impressions 
Rating:
1.0

I was not pleased with the overall service received at this facility. Uncle Bills Storage in town is the place to utilize if you are in the storage market. Great pricing and great folks.

keith brenton  |  Overall Experience 
Rating:
5.0

very helpful staff

Bojan Pavlovic  |  First Impressions 
Rating:
3.0

Didn’t know about free storage unit upon rental upfront.

isaiah butler  |  Overall Experience 
Rating:
5.0

Nice helpful people.

Irene Diblich  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff

Dawn Jones  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top