Customer Reviews for U-Haul Moving & Storage at Macarthur Rd

7,009 reviews

3001 MacArthur Rd   Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr, next to WaWa and across form Whitehall Diner)

(610) 770-0240

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(610) 770-0240

3001 MacArthur Rd
Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr, next to WaWa and across form Whitehall Diner)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Exellent

WILSON LAMOUR 
Rating:
5.0

Customer did not leave a comment.

Louis Roberts 
Rating:
3.0

Customer did not leave a comment.

Jeffrey MacHose 
Rating:
5.0

The staff were helpful and very professional. This is my 2nd time to get the 3rd time I had a service at this location.

OSCAR MITRA 
Rating:
4.0

Customer did not leave a comment.

Corey Gray 
Rating:
3.0

The cargo trailer I rented leaked pretty bad and my furniture got wet.

Michael Buchmoyer 
Rating:
5.0

always very helpful

Christopher Gambler 
Rating:
5.0

Customer did not leave a comment.

Charles Trinkle 
Rating:
5.0

I had reserved at another location but they wore closed I was sent to a second location and it was also closed the one on McArthur rd was open and very nice I was told I would get a 50 refund hope that’s true for the inconvenience

Neisha Orta Cardona 
Rating:
5.0

Customer did not leave a comment.

deborah muthard 
Rating:
5.0

Customer did not leave a comment.

Omar Valerio 
Rating:
3.0

Customer did not leave a comment.

john knight 
Rating:
5.0

The whole process went very smoothly. Keep doing what you're doing!

david kutz 
Rating:
5.0

Customer did not leave a comment.

Scott Warner  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jason Figured 
Rating:
4.0

Customer did not leave a comment.

Cheryl Tetreau 
Rating:
5.0

Customer did not leave a comment.

Angel Angel Ortiz 
Rating:
5.0

Fast, easy, excellent customer service

Anne Sandova 
Rating:
3.0

I asked for help to explain the component of the hitch. It was expected I knew everything and didn’t need a 2 min demonstration.

ronak modi 
Rating:
5.0

They did a great job. Were very patient as we worked thru problem with our card. Will continue to rent from this location

brenda house 
Rating:
2.0

Not enough personnel working when I visited/returned. Had to wait approximately a half an hour for service total between pickup/return. Pick up personnel had ear buds in while working, and cleaning person was rude.

Anthony DeVita 
Rating:
5.0

Customer did not leave a comment.

Barry Hixson 
Rating:
4.0

Customer did not leave a comment.

Cole Young 
Rating:
5.0

Customer did not leave a comment.

Marie Lindor 
Rating:
5.0

Customer did not leave a comment.

Erik Rosales Romero 
Rating:
5.0

Staff was great. Friendly and helpful

Christophe Moughan 
Rating:
3.0

The van we rented smelled like manure. The online check-in was a hassle. It's easier to just go in the store

SUSAN WESTON 
Rating:
3.0

That I order furniture pads but never got them. That should be something more taken care of.

Dana McGonigal 
Rating:
1.0

Originally made my reservation for a 15" truck at 3001 MacArthur Rd at 12pm on 3/7/24. Not sure why, but at 11:00am on 3/7/24 I got a call from (484)224-3806 asking if I could pickup at 2240 MacArthur Rd instead. So I agreed, but when I arrived on time at 2240 MacArthur Rd AKA Sterling Auto Sales & Service, no one was there to assist me. I waited about 10-15 minutes, then I called customer service, who after some back and forth advised me to go back to 3001 MacArthur Rd? I don't understand why U-Haul would send me to another location to pickup a rental, where no one can help me. So I had drive back to 3001 MacArthur Rd to get my rental, and as a result I was late to where I needed to be.

JASON MILLER 
Rating:
5.0

Customer did not leave a comment.

Diane Strickland 
Rating:
5.0

Customer did not leave a comment.

jason stockmal 
Rating:
5.0

Great install and extremely fast. 10:/10

Yash Ashar 
Rating:
5.0

Great service, everyone was so nice

VICKI BEVERIDGE 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA DEUTSCH  |  Overall Experience 
Rating:
4.0

The truck overheated and caused problems and the solution they gave me was that I had to call the emergency room. They got out of the problem and I had to delay my move because they never solved it for me.

jose jimenez 
Rating:
5.0

Customer did not leave a comment.

victor lapadula 
Rating:
5.0

Quick, clean & easy. Very clean installation and completed in less time thank expected.

Peter Koenig 
Rating:
5.0

Very helpful gentleman at the desk. Quick and easy check-in process. I don't care for the whole cell phone check-in drill, but that's the way of things now, I guess, whether I like it or not. Again, when dealing with the desk human being I felt like I was well taken care of. The truck was adequate for the job.

Dennis Strong 
Rating:
4.0

Customer did not leave a comment.

Yahaira Toucet 
Rating:
5.0

Your associate named Raven was so helpful, friendly and seemed experienced at her job. Thank you U-Haul.

Corena Oslin 
Rating:
5.0

We used SWIFT MOVERS and we were very impressed with their professionalism, hard working ethic, reasonable rate, and organized. We didn't have to worry about a thing....the move went so smooth and worry free. I would most definitely hire them again for our move.

cheryl spadt 
Rating:
5.0

Customer did not leave a comment.

Eric Macklin 
Rating:
4.0

Customer did not leave a comment.

Paul Frank 
Rating:
5.0

Customer did not leave a comment.

Earl Supplee III 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ROSA-RIVERA  |  Overall Experience 
Rating:
2.0

I did the in town rental with unlimited miles, Safe move insurance, and it said it would be $165. We ended up paying over $200 and had to pay for a mileage overage.

Sean Wiesner 
Rating:
5.0

Customer did not leave a comment.

Michele Stine 
Rating:
5.0

Customer did not leave a comment.

Roland Moor 
Rating:
5.0

Customer did not leave a comment.

Richard Beegle 
Rating:
5.0

Customer did not leave a comment.

James Rohan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Nunez  |  First Impressions 
Rating:
5.0

Thanks you everything good 👍 ☺️ 🙏

WILLIAM ROSARIO 
Rating:
5.0

This was super easy and affordable! Will definitely recommend!

Christina Barbati 
Rating:
2.0

Better customer service and pay attention to detail

wesley johnson 
Rating:
5.0

Do not change anything. Everything was perfect. The young lady that waited on me was excellent. She should get a big raise.

Fred Kitchen 
Rating:
5.0

Customer did not leave a comment.

Jacob Smack 
Rating:
5.0

Customer did not leave a comment.

Gregory Harris 
Rating:
5.0

It would be nice to have a place for waiting, rather than having to cross a busy road and go to the diner to wait. Luckily the install took under 90 minutes.

Norman Schmitt 
Rating:
5.0

Customer did not leave a comment.

Igor Yarosh 
Rating:
5.0

Customer did not leave a comment.

Alexis Barbosa 
Rating:
4.0

Customer did not leave a comment.

John Pfeiffer Jr 
Rating:
2.0

Staff were not helpful or friendly

Stephen Sell 
Rating:
5.0

Check engine light was on, and I was charged for more mileage when I put more gas in the tank. I think I should be reimbursed the extra $25 I put in and had to maneuver due to Wawa being OUT OF GAS next door.

Sherilyn Glose 
Rating:
5.0

Friendly staff! No improvement needed.

Mark Schoemaker 
Rating:
4.0

Insulation is falling down in my unit - the only thing preventing Office and sales area is clean and well organized Staff was great… friendly and helpful

CHRISTINA DEUTSCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas DeLong 
Rating:
5.0

Customer did not leave a comment.

Jim Breidenbach 
Rating:
4.0

Customer did not leave a comment.

Bobby Ehrig 
Rating:
4.0

I do believe I should get a small refund cause I only kept the truck until 2:30pm not 4:00pm

richard egrie 
Rating:
5.0

Inform people it takes longer to do the online check in than just going in the store since you have to go in the store regardless

Joshua Iachini 
Rating:
5.0

Customer did not leave a comment.

Henry Cintron 
Rating:
3.0

Customer did not leave a comment.

Jason Grasser 
Rating:
5.0

Customer did not leave a comment.

Mike Healy 
Rating:
5.0

Customer did not leave a comment.

Benjamin Timm 
Rating:
5.0

Customer did not leave a comment.

Frances Calderon 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BEDICS 
Rating:
5.0

Customer did not leave a comment.

Fred Otto 
Rating:
5.0

Fast easy and I like the service everyone was friendly

Christopher Haefele 
Rating:
5.0

Customer did not leave a comment.

Rene Del Rosario 
Rating:
5.0

I had a trailer hitch installed which I won’t be using for a couple of months. Hopefully, it works well. The people and efficiency of the installation was outstanding.

clark Kuntz 
Rating:
5.0

Customer did not leave a comment.

Wendy Turner 
Rating:
5.0

Customer did not leave a comment.

Wendy Turner 
Rating:
5.0

Good

Alejandro Pimentel 
Rating:
4.0

Customer did not leave a comment.

Brant Kloiber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elias Hazim 
Rating:
5.0

Accident employees

Maria Vega 
Rating:
5.0

Mr. Ghasab and his crew run an excellent center! They understand service recovery and excellent customer appreciation.

Greg Mollo 
Rating:
5.0

Customer did not leave a comment.

desiree crawford 
Rating:
5.0

Person who I reserved the equipment with was much more helpful than the person who was at the desk when I picked up the equipment. I said that I was moving a refrigerator and I needed straps. I asked for help with purchasing the correct size. Offered No help and I ended up purchasing too small size and had to go to Lowe’s to purchase the correct size. Should not have happened. I wasted $18. Gas tank on paperwork said 1/2 tank. Backed out of the parking spot and gauge dropped below 1/2 tank.

suzanne wary 
Rating:
5.0

nothing else

dominic molinari 
Rating:
5.0

Customer did not leave a comment.

tom rubino 
Rating:
5.0

Staff was courteous and patient. As I am a first time customer. My salesperson took his time to explain everything. The only thing I suggest is to have gas checked in vehicle before rental. My cargo van was on E. Which caused a delay in making it on time to and from my destinations.

lisa glose 
Rating:
2.0

When you know that the customer intends to drive a long distance (in my case, estimated 200 miles), do not give him the truck with 5/16 of tank of gas when there are multiple other trucks of the same size that are available and probably had more gas. Also, when equipment is rented (in my case, 20 furniture pads), have the equipment in the truck and ready for the customer as promised on your website. Finally, it'd be considerate if the $30 fee/penalty for returning the truck with a 3/16 gallon tank would be waived considering the truck had only a 5/16 tank to start.

Roger Nanovic 
Rating:
4.0

Customer did not leave a comment.

Kathleen Handy 
Rating:
3.0

The truck was old, the engine was loud, and it had an exhaust leak. Fumes came into the cabin whenever it was not moving.

Bernard Anderson 
Rating:
5.0

Customer did not leave a comment.

Latosha Woodard  |  Online Move In 
Rating:
1.0

The truck was not ready for us, there was no windshield washer fluid, the check engine lights would flash every time I stepped on the brakes, and the entire truck was filthy and needs serious mechanical work (multiple check engine lights were on at various times)

Jennifer Martin 
Rating:
5.0

Customer did not leave a comment.

Yeimy Caberera 
Rating:
4.0

Everything went very smooth. Would def recommend.

Diana Stahley 
Rating:
5.0

Great customer service and very clean location.

Allison Wanamaker 
Rating:
5.0

Customer did not leave a comment.

Kimberly Adair 
Rating:
5.0

Customer did not leave a comment.

Freddie Stevens 
Rating:
5.0

Customer did not leave a comment.

James Bruch 
Rating:
5.0

All good 💯

maritza cruz 
Rating:
4.0

easier/quicker rental procedure

ed czaplicki 
Rating:
4.0

Customer did not leave a comment.

MARY TROXEL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph Valente 
Rating:
3.0

Make certain that the trucks are full of fuel. I left with a three quarters of a tank of fuel which cost me an extra 33 dollars of fuel.

Bruce Trout 
Rating:
5.0

Fantastic experience...Thank you

Alfred Hartl 
Rating:
5.0

Customer did not leave a comment.

Misty Gonzalez  |  Online Move In 
Rating:
5.0

Love the communication and friendly staff

James Robinson  |  First Impressions 
Rating:
4.0

the door to the storage unit was sticky. I used some WD40 but it did not help.

SEAN DEMPSEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia San Martin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sally Hartung  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JIMMY GONZALEZ  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JULIO RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIAN YARTECH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jan Merkel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE CALDERON  |  First Impressions 
Rating:
3.0

I am disabled and there is no elevator. Getting to my storage unit on the 2nd floor was very difficult. I would not recommend this place.

David Geuss  |  Overall Experience 
Rating:
5.0

I always had friendly and fast service when I went to the storage.

Patti Starr  |  Overall Experience 
Rating:
3.0

The roof was falling down and my furniture got wet. Not to mention the price was out rages

JOANN ZIEGLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas OBrien  |  Overall Experience 
Rating:
5.0

I would use again

Frances Burgess  |  Overall Experience 
Rating:
4.0

I was hoping for a first level storage unit. Unfortunately we got 2nd floor one. Taking a heavy front load washer upstairs was not easy. Otherwise facilities were clean.

Melissa Witkowski  |  First Impressions 
Rating:
5.0

The staff took care of me as soon as I came in. The attendant helped me set up a storage unit. I had trouble completing the process on line. He showed me the location of the unit and gave me my gate card. Very friendly and patient.

Patti Starr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jimmy Donton  |  Overall Experience 
Rating:
5.0

Facility was always clean and well maintained. easy to get in and out of. Great service

kyle martnick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD ONEILL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Migdalia Oquendo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernardino garcia  |  First Impressions 
Rating:
4.0

The only concern was that every once in awhile the strip on the card to open the gate would go bad and I couldn't access the storage unit. I would have to get a new card in the office. This happened more than once. This issue obviously was not related to the customer service by the employees. MB

michele bernardich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Alvarezx  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Ahart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORA DELONG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD ONEILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocio Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

albert young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Kern  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian dennis  |  Overall Experience 
Rating:
4.0

The prices are high but all in all U-Hauls the best.

Tashia Monroe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes Maxwell  |  Overall Experience 
Rating:
4.0

I used you guys before. The service and cleanliness is impeccable. Good rates too. I would say the only complaint I have is that I need friends to get a storage space. A secondary contact, an emergency contact. I am a loner and I travel light lol. It's lucky I have a family member to put down...

MATTHEW DEIST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derett Jepson  |  First Impressions 
Rating:
5.0

Excellent customer services, and good prices on its rental.

Jenny Polanco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN MURRAY  |  Overall Experience 
Rating:
5.0

Everything was amazing, they just closed so early we couldn’t do much or nothing at all most of the time after getting out of work when first moving in

Johnique Coston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bret MOYEr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doreen Bassett  |  First Impressions 
Rating:
5.0

The management and staff at this facility is excellent. Over the past 8 years every employee has been courteous and helpful in some way, I always left the facility with a positive experience. A special mention to Wayel G for he went above and beyond to assist in my package deliveries to ensure I received a phone call in a timely manor. Wayel is truly a professional and a tremendous asset to the UHaul management team.

ALINA PERINOTTI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris Torres  |  Overall Experience 
Rating:
5.0

Great service, great value. I can't quite remember the name of the nice woman who helped us out with the storage unit move-in, but she was amazing, super helpful and friendly. She walked us all the way to our unit and answered questions before I was even able to ask! She should be recognized and praised for her excellent customer service skills! Overall a very great experience!

KAYLA ALBERTS  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Danelis Soto  |  Overall Experience 
Rating:
5.0

Very nice friendly and easy process

Laura Allen  |  Overall Experience 
Rating:
4.0

Prices can be more reasonable

Sarah Colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Cruz  |  First Impressions 
Rating:
5.0

Very helpful and friendly.

Clarence Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Bankos  |  Overall Experience 
Rating:
5.0

Love uhaul they are family.

Victor Figuereo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelsida Almonte  |  First Impressions 
Rating:
5.0

Extremely helpful staff. If you give them a heads-up, they will work with you if something comes up.

Esteban Rosado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Kageni  |  Overall Experience 
Rating:
2.0

Female staff was rude and hung up when being asked some specific questions concerning my account that was paid up but charged a late fee. She refused to give her name while the male staff member refuse to give her name when i called back to report the event. He also refused to give his name. I closed my account the next day and found another place for $50 cheaper & staff is nicer…so far.

Reginald Exum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david Delle Donne  |  Overall Experience 
Rating:
5.0

Muy amable pendientes Verdaderamente me lleve muy buena atención y servicio Volvería a contar con Uhaul. Fue tan buena experiencia que olvide poner el lock y el personal puso uno provisional y cuidó de mis pertenencias Excelente. La empatía en momentos difíciles

NICANOR CLEMENTE RIOS  |  Overall Experience 
Rating:
5.0

Very friendly staff

Jimmy Donton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle maicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle smokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shatoyta kelly  |  First Impressions 
Rating:
4.0

Thanks ever so much for your kindness and happiness shown me during my time with you. You took me to be your valuable customer . You understood my problem that keeps me from being able to make my payment on time. My delay was due to the open heart Bypass Surgery that I had at the Lehigh Valley hospital. Again I’am kindly asking you to please consider me for business anything in the future if I’am back to work and able to handle my payment. Thanks. My Best Regards to all of your mostly to my friend Jackie who’s kindness I will never forget. Best wishes to you all. Rev. Jackson D. Pyne Sr.

jackson pyne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Christman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Natasha Swanger  |  Overall Experience 
Rating:
5.0

I love U Haul!

AlmaV Merriman  |  First Impressions 
Rating:
5.0

Is Very Good

Erich Kalkhorst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Ambrister  |  First Impressions 
Rating:
4.0

Everyone was professional exce o t, one female, older, light colored wavey hair. She was rude, intureupted into a transaction she had no business to say a word, she said "oh congratulations" a very stupid thing to say, when I asked where my 2nd lock was she again intrumpeted and says "we don't allow 2 locks" I was not aware of that fact...I wanted my $16.00 lock back, you could have asked me to remove it. She did not allow the man assisting me to do his job, she is rude and speaks loudly! She was the same person that emailed me a month or 2 back on the first of the month saying my payment was late and if I don't pay my unit will be forfeited. My was due on the 2nd of the month.. when I called she was unavailable.

renee lee  |  Overall Experience 
Rating:
5.0

Counter help and orientation was excellent

Douglas sammak  |  First Impressions 
Rating:
1.0

I had a horrible experience here and I will not be coming back or recommending you guys to anyone . Unfortunately the staff had lack of communication all around when it came to my vehicle being stored here . My vehicle was in an accident so I needed to store it. It was here for 2 years until you guys called me asking me to get a car cover for it because the front was off and to move my car over because it was slightly over the line when the tow truck pushed it in the spot . I went to put the cover on and a nice employee with you guys helped me and also said she didn’t know who called me to come in and do all that but the car was fine in the spot and didn’t need to be moved. Well after that you guys called me numerous times and one of the times I was sick with covid and you guys demanded me to come take my car out the lot because it wasn’t movable and you guys need the title which I don’t have because I still have a loan on my car. So I was told the policies changed which is ridiculous because I’m paying you guys. But the problem with that is I spoke to a guy on the phone and told him to put a note on my account the date I was available to pick up my car and that same week and he was fine with that. I got called 3 more times about my car that same week which is just crazy and annoying like you guys must not communicate at all because I had multiple different ppl call me . So the day I go to pick up my car my car cover I paid $70 for was missing I was told some blew off and someone claimed them and that my car never had one when I had one of your employees help me put it on . Of course the manager of storage couldn’t compensate me or do anything but say sorry ! You guys are just so unprofessional and full of excuses and I would never in my life come here again . Thank you for taking my money and giving me a headache !

jalisha miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey Edelman  |  Overall Experience 
Rating:
5.0

I'd like to commend Brad for the en tire experience.... the facility was terrific and the staff was cooperative and respectful.... Thanks Brad and Uhaul

Ronald Grapsy  |  Overall Experience 
Rating:
5.0

Muy buena atención,

CARLOS CAMACHO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kathrine cerrate  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Astacio  |  Overall Experience 
Rating:
5.0

Except that I’m a senior and the storage unit that was given to me was upstairs but I understand they said that that was all that was available. LaHaina Kameha

Lahaina Kameha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Richerson  |  First Impressions 
Rating:
5.0

The staff at this facility were always cheerful and helpful.

David Schnaars  |  Overall Experience 
Rating:
5.0

There was a little bit of a snafu with me gaining access to my account online, however I knew that that was a national and not a local problem. Any time that I contacted the Whitehall office directly, everything was taken care of smoothly and efficiently, I never had any problems.

Michael A Gardner  |  Overall Experience 
Rating:
4.0

Staff was very helpful. I had an issue and it was resolved quickly.

MARGARET HAGER  |  Overall Experience 
Rating:
5.0

Very nice attendant she was polite and sweet . Thank you for your assistance mam.

Dennis Bargher   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Rodriguez  |  First Impressions 
Rating:
3.0

I have two issues with my experience. 1. You charged me an after-hours drop off fee of $20 when I had to do was drop the keys into a drop box so that you could process the return in the morning when it is convenient for you. Its not like you are paying anyone extra to be there for me. I have a big prob with this. Your taking advantage of a mutually beneficial option. This is the kind of thing that would keep me from using you again on principle. 2. My online account did not have my space included so I could not manage the termination through it. Minor issue compared to the prior.

Robert Cordes  |  Overall Experience 
Rating:
5.0

The people at Uhaul were very helpful in explaining how to access my unit. They even created me a card, so I wouldn’t have to punch in the access code.

Mark Hutterer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra Miller  |  Online Move In 
Rating:
5.0

Brad was extremely helpful. he mentioned that the door of the unit was recently repaired and so I'd also like tosay Thank You to the maintenance man for having the unit ready for us to use.....

Ronald Grapsy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane Kassab  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren schleicher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAUL PEREZ-OCASIO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Fisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Dougherty  |  Online Move In 
Rating:
4.0

My only complaint was that I hired a UHaul truck with a storage unit, which was way too small for what I described as one bedroom one living room. I ended up leaving furniture outside storage to be picked up the next day as it did not fit in such a small unit. I should have received a bigger unit after renting the truck

MARGARET HAGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA STEIGERWALT  |  Overall Experience 
Rating:
5.0

The person that helped me was super helpful and very friendly!

Annette Bauer  |  First Impressions 
Rating:
5.0

The General Manager was extremely helpful with my move in and my move out. He truly made the experience a breeze and was very easy to work with.

ginny gaydon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dianne Altieri  |  Overall Experience 
Rating:
5.0

The manager at the Whitehall, PA location is extremely personable and pleasant to deal with. He is very calm and friendly, and made my experience much easier to deal with.

jeanette zack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE NANCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Schnaars  |  First Impressions 
Rating:
5.0

Friendliest customer service I've received in a long time. Extremely helpful. That guy deserves a raise 🙂.

elizabeth quinn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARYANN HARTMAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sarah Colon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gif Sander  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael A Gardner  |  First Impressions 
Rating:
5.0

I not paying for the unit that I don’t have my stuff in

jack williamaon  |  Overall Experience 
Rating:
1.0

There were problems throughout my entire experience. Even though I reserved the unit the afternoon before and I had purchased a disc lock and paid for it and set up an 11am appointment for the next morning, NOTHING was ready. My unit was not available, I didn't get my lock until after I moved my items into the storage unit, and then my key card did not work at all. I had an extremely negative experience, and on top of that while I waited at least 30-40min for me to get my unit it was raining outside and I made it very clear to the UHaul employee that my mattress was getting wait and how much longer this would take. I was ready to buy another piece of tarp to put over my mattress but when I asked how much it was he said he couldn't tell me unless he exited out of the screen he was on (which I was afraid if he did that the whole process of trying to get me assigned to a unit would start all over). I will never rent a storage unit from this location ever again. Extremely poor service.

jenny mccauley  |  First Impressions 
Rating:
4.0

I had a wonderful experience overall! Bradley Moharter is the man, a cool dude! 😉 The only not so good thing is the temperature in the storage unit area. Its so hot and the amount of sweat, in just 15 minutes isn't healthy so I couldn't stay as long as I desired one Saturday, to go through and prepare items for movers. Otherwise, I really have no negative complaints, I had a good experience and my items were safe! Thanks U-Haul! 😊

teya renwick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judy Audenried  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darryl Kernahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph boyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tisha HEIDELMARK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Penny Pilat  |  First Impressions 
Rating:
2.0

My truck wasn't ready. I drove 14 hours to be told I owed $189. but nobody knew why. Then I drove another 15 hours to Whitehall pa to find out there was no storage unit available that was supposed to be included in the payment. Lucky that the man in Pa was so helpful. Exceptional service in Pa.

elizabeth quinn  |  First Impressions 
Rating:
5.0

I found this perfect people were very nice and it worked out perfectly for as long as I needed it.

Lucia De Marco  |  Overall Experience 
Rating:
5.0

Really a great place to store items that your home can not! The owner is a great guy and has a wonderful attitude. Helpful and cooperative! If I need storage again, will definitely use this facility.. He went out of his way to make our use of his facility easy and safe.

Lidia Vieman  |  Overall Experience 
Rating:
5.0

Very friendly and helpful in the office.

DAVID GREENBERG  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teca Easy  |  Overall Experience 
Rating:
1.0

Need more people To long of a wait in line to be help

Cathleen Sell  |  First Impressions 
Rating:
5.0

As I mentioned before, I have used uhaul, for many years, truck rental and storage, as well as the professional staff. "F" for friendly. Thanks.

VIDA ELSAYED  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee Henning  |  First Impressions 
Rating:
5.0

Everyone was nice and friendly people make you want to come back to the business.

Nathaniel Bannerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Hariegle  |  First Impressions 
Rating:
5.0

Everyone was very helpful. Thank you

tammy clader  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maribel Irizarri  |  Overall Experience 
Rating:
4.0

Store front gentemen was extremely helpful

WENDY KEIM  |  First Impressions 
Rating:
5.0

The bathroom can use more attention for the customer experience

Sharon Howard  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful

Gladys Vasquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annette figueroa  |  Overall Experience 
Rating:
5.0

Excellent Service...Thank You...

LARRY MAYO  |  Overall Experience 
Rating:
5.0

Got there just in time, they were friendly and checked me in quickly

CARRIE KEARNS  |  First Impressions 
Rating:
5.0

Everything was great. Super Charles...so nice.

Katie Heffelfinger  |  First Impressions 
Rating:
3.0

Wish you can get a respond online and also on the phone. The waiting sucks badly

valerie ebner  |  Overall Experience 
Rating:
5.0

Thank you for a great experience of renting the storage unit!! It was very clean, well maintained, and the staff was always helpful and friendly!! Would definitely recommend Uhaul to rent a storage unit!! Thank you!!

steven labarre  |  Overall Experience 
Rating:
4.0

Staff was always helpful. Storage area always clean and easily accessible.

ALICE ROTH  |  Overall Experience 
Rating:
5.0

Excellent Service Thank You Very much!!

LARRY MAYO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene Alexis  |  Overall Experience 
Rating:
5.0

I had been a customer for 10 years and your manager Brad worked with me several times over the years. Had a pleasant experience. I only left because a new storage facility opened up a mile from my apartment.

THOMAS OBRZUT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald Kessler  |  Overall Experience 
Rating:
4.0

Overall very happy with my experience. The staff for the most part were helpful and friendly and the units and facility was clean and well lit

john semonich  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Valerie Ebner  |  Online Move In 
Rating:
5.0

The man at U-Haul was as nice and and as helpful as anyone I have ever known in a business. After a long drive, I was rather surprised! He made certain that I saw the storage bin which I had chosen online, and I ended up needing to change it to a more suitable one. He clearly explained every detail.

RUSSELL PATTERSON  |  First Impressions 
Rating:
5.0

The dude with the captain's beard is cool.

Brian Bonacci  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Wolf  |  Overall Experience 
Rating:
5.0

Good service. Thank you so much.

Maribel Irizarri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Shelly  |  Overall Experience 
Rating:
5.0

So far so good! Thanks

Jason Rocco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale Wilkinson  |  Overall Experience 
Rating:
2.0

Disgusting, nobody ever answered the phone. rats and mice eat through my belongings even though THE STORAGE facility put poison in each storage box.

Brooke Culp  |  Overall Experience 
Rating:
5.0

Chuck is very knowledgeable about what fits where. He made the difference. Brad, Chuck and the entire staff were kind and attentive.

Colleen Reph  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christina cornelius  |  Overall Experience 
Rating:
3.0

Check in process for storage took over 45 minutes.. after I had reserved via phone prior. The storage unit lock mechanism doesn't work properly, you have to stand on the doors pull down handle to get the slide to work. The unit had something very greasy stored prior that was never cleaned. We covered in an old blanket. The exterior of the storage is littered with current/previous tenants broken glass and misc litter.

amy hillegass  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ralph howe  |  Overall Experience 
Rating:
4.0

Everything was explained well only issue I had was the sales person should have walked to the access gate and show how to open it and not show from a distance. So then that gives the customer a better understanding of how it operates.

Susan Hudak  |  First Impressions 
Rating:
5.0

Chuck is fantastic! Very helpful and goes out of his way to help customers. He deserves a good raise.

Christine Bays  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony Delgado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA SORRENTINO  |  Overall Experience 
Rating:
5.0

From the first day to the day that I move my stuff out Staff was excellent Very helpful nice and friendly I would definitely use the place again And recommend it to a lot of people

Michael Lighting  |  Overall Experience 
Rating:
4.0

Nothing specal about this place. The facility is always clean and the gate is somewhat secure becasue anyone can come in or out after you once the gate opens.

christina patton  |  Overall Experience 
Rating:
5.0

Brad and his team has always gone above and beyond for me the last 5 years. My first time was getting my hitch installed on my Kia, every time after that was always 5 stars.

Peter Solotruk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nasir Hajratalli  |  Overall Experience 
Rating:
4.0

My experience was as expected. Nothing more and nothing less. Clean and organized. Location is convenient. Staff is not very friendly and some speak very little English.

Jason Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jane landis  |  First Impressions 
Rating:
1.0

i specifically told the guy i needed to store a motorcycle. we do all the paper work. shows us the unit then says oh u putting a bike u can’t. he forced us to buy a lock when we already had one also.

Marcus Marmolejos  |  Overall Experience 
Rating:
5.0

👍Great

nadine donahue  |  First Impressions 
Rating:
5.0

Brad Moharter was very accommodating, friendly and knowledgeable. Would reccomend this facility to anyone!

Jamie Munsey  |  Overall Experience 
Rating:
5.0

Bradley was extremely helpful and accommodating especially when my reservation from Dec 19th was not in the system. He worked with me, showed me the different sizes and found the perfect unit.

Kaylee Kauffman  |  First Impressions 
Rating:
5.0

We enjoyed our use of this facility. My only complaints are with the online portal. It was frustrating it didn't save my CC number for easier payment and the email reminders around payment we're bad.

Tanya Mazsa  |  Overall Experience 
Rating:
5.0

Everyone was so helpful, understanding, and kind.

Natalie Aponte  |  Overall Experience 
Rating:
5.0

Chuck was very helpful.

Ryan Craig  |  First Impressions 
Rating:
5.0

The Staff and Facility is always great!!

Brian Sutton  |  Overall Experience 
Rating:
5.0

Very easy to store items. No complicated procedures.

Jaqueline Joya  |  Overall Experience 
Rating:
5.0

Very customer friendly!

Dawud Abdur Rahkman  |  Overall Experience 
Rating:
1.0

Everything from truck reservations to Storage unit was messed up. Every month had issues with Storage unit. Could not wait to be done with them Customer service not polite . Empoyees seems bothered

denise rahaley  |  Overall Experience 
Rating:
5.0

All the guys there are amazing very helpful . They made everything a breeze. This will always be my goto location.

Kenya Hughes  |  Overall Experience 
Rating:
5.0

Every time I needed anything Mr. Brad was always helpful!

Vickie Jones  |  Overall Experience 
Rating:
5.0

No complaints. This location is amazing. Great people, great service.

Kenya Hughes  |  First Impressions 
Rating:
4.0

On-site staff were kind in person.. Upon checkout there was a challenge where the staff really didn't seem to believe we had removed our lock. I wish they had checked internally before blaming us.

Beth Halpern  |  Overall Experience 
Rating:
3.0

Process slow to check out due to other customers ahead of me with much longer transactions.

Peter Collier  |  Overall Experience 
Rating:
5.0

Always felt safe at the facility and my storage unit secure. Would recommend this facility and would use uhaul company again if needed.

lisa tillman  |  Overall Experience 
Rating:
5.0

As usual, I received great customer service from this store. The staff is always extremely friendly and helpful

diane peters  |  Overall Experience 
Rating:
1.0

Pd my monthly fee as usual. Moved my things out 6 days later to move into my apt. UHaul doesn’t prorate. So they keep my money while renting the unit & collecting more money. Not good business.

michael rieker  |  Overall Experience 
Rating:
5.0

Thank you all for everything. Brad you are an angel in disguise. God bless you always and forever. Thank you deeply from the bottom of my heart

melissa martinez  |  Overall Experience 
Rating:
5.0

The entire Whitehall. PA U-Haul Team were very helpful and accommodating; would highly recommend them to family and friends...Thank you all!

Annette McCans  |  First Impressions 
Rating:
5.0

It was a very clean place and the staff was very helpful

Carmelo Lebron  |  Overall Experience 
Rating:
5.0

All there were always friendly, caring and helpful. Brad, the manager, was especially awesome. Trust this location.

LISA RAGER  |  Overall Experience 
Rating:
5.0

Great Customer Service! From Amanda at the Call Center making my reservation, to Brad at the Site, taking time to answer questions and shows us around! Great Experience!

Vickie Jones  |  First Impressions 
Rating:
5.0

Everyone there was wonderful and accommodating! We rented a unit there for over a year and never had any issues or problems. Recently rented a One way truck and Charles went above and beyond for us!

CANDICE REMALY  |  Overall Experience 
Rating:
1.0

I was forced out or more like in my eyes bullied out of my storage unit after 6 and 1/2 + years I paid 156 for 6 years then they jumped it up to 2:31 all the sudden then the next month after that they

MARK KUGLER  |  Overall Experience 
Rating:
5.0

Professional staff,clean facility,I like this place

brian sutton  |  Overall Experience 
Rating:
5.0

Chuck and Kev were excellent, very helpful.

Melissa Rios  |  First Impressions 
Rating:
5.0

Great experience

pedro gonzalez  |  First Impressions 
Rating:
5.0

The service was very helpful and professional. I will use this uhaul again

christine raysley  |  First Impressions 
Rating:
3.0

The equipment was great truck was perfect. But being told online free month of rental storage unit to having to pay was bs. Waiting in line for 35 mins was ridiculous.

Corey Edelman  |  First Impressions 
Rating:
5.0

Everyone has been kind and helpful since my integration to this location.

MARLENE PEREZ  |  First Impressions 
Rating:
3.0

ure prices for the units are to high when their tiny and not worth the price

magda martinez  |  Overall Experience 
Rating:
4.0

Great service!

Ursula George  |  Overall Experience 
Rating:
5.0

Brad and entire staff are terrific. Service was excellent. Would recommend this facility to all

MARK WASMER  |  Overall Experience 
Rating:
5.0

I was new to utilizing uhaul storage. I told the 2 gentlemen at the counter what I would need and why. They were accomodating, personable, professional, efficient and made this process much easier.

Holly Fulmer  |  Overall Experience 
Rating:
5.0

Very easy to rent a unit, very helpful staff.

PATRICIA CHRISTENSON  |  Overall Experience 
Rating:
3.0

very disappointed my unit had water in it and was very dirty when i went to check it.

ann whipple  |  Overall Experience 
Rating:
5.0

Great experience

Lucmigdaly Tellado  |  Overall Experience 
Rating:
4.0

I would recommend to use this facility

Adeshkumar Vegda  |  Overall Experience 
Rating:
5.0

The gentleman that waited on me was so pleasant, I decided not to switch to a facility that was closer, because of his kindness!

carldene hunte  |  Overall Experience 
Rating:
5.0

This place is great!! Everyone is super helpful and friendly. Jeff is amazing, goes above & beyond to help. Moved out on Thanksgiving - who wants to do that - but the guys there made it almost fun! :)

michelle montera  |  Overall Experience 
Rating:
4.0

Unit suited my needs. Manager was pleasant and accommodating in service.

lisa tillman  |  Reservation 
Rating:
5.0

Thanks

tia gaston  |  Overall Experience 
Rating:
1.0

The two guys at the front desk need a course in customer service. Very unprofessional, unpleasant and not helpful at all! Their attitudes are poor, and they should not even interact with the public!

Akillah Jemmott  |  Reservation 
Rating:
5.0

Every was good had my unit siince 2018. Paid uhaul alot of money. Brad mohater was great to see courteous and helpful. You gave a great employee in him. Only thing he never returns calls.

DEBRA BURGER  |  Overall Experience 
Rating:
5.0

Very good customer service!

Dawud Abdur Rahkman  |  Overall Experience 
Rating:
2.0

There expensive and have storage unit places they have under contract that arnt any better..

Justin Nagy  |  Overall Experience 
Rating:
5.0

I never had an experience like this in my life. This the first time in my life I walk to a business I was greeted with respect and answered all my questions. I’m glad And happy with all the services

Claude Lordeus  |  Overall Experience 
Rating:
5.0

I've used this facility for a truck for two moves and had pleasant experiences. I rented a storage unit this time, but had to change plans, and the associate was very helpful with the cancellation.

Stephanie Karpeuk  |  Reservation 
Rating:
5.0

Thanks, Bradley, for taking care of my things for a year.

Nobuko Yamasaki  |  Overall Experience 
Rating:
5.0

Excellent staff. Both the move in and move out process was very efficient. Very well run U-Haul facility.

Derek Mossey  |  Overall Experience 
Rating:
5.0

Every staff i encountered was friendly

Jazmin Cotton  |  Overall Experience 
Rating:
2.0

*Door was too bent out of shape to put a lock on, couldnt give us a different unit so we rigged it up. *My unit I reserved was unavailable, had to get a smaller unit.

Amber Holloway  |  Overall Experience 
No reviews have been submitted for this location.

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