Customer Reviews for U-Haul Moving & Storage at MacDill AFB

622 reviews

3826 W Marcum St   Tampa, FL 33616
(@ Macdill Air Force Entrance off S Dale Mabry, Behind AFB Visitor Center)

(813) 839-2376

View Facility Map

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(813) 839-2376

3826 W Marcum St
Tampa, FL 33616
(@ Macdill Air Force Entrance off S Dale Mabry, Behind AFB Visitor Center)

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph Myers  |  Overall Experience 
Rating:
5.0

Great service with staff!. Storage was clean. Easy check in

Ida Simington  |  Online Move In 
Rating:
5.0

U haul — you guys were great. The made the whole process of moving easy— from the truck to the tow dolly and storage unit. Everything went great! Ty

SHAWN LYNCH  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Edward Williams  |  Overall Experience 
Rating:
5.0

The staff at both Macdill and Gandy U-Haul in Tampa, FL are the most friendly and helpful folks I’ve experienced at any U-Haul I’ve been to in the past. They were helpful in helping me move in and move out and kind all around. Thank you again from a grateful Soldier who’s moved all over.

Elliseus Busuego  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Decker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCEL SABLAN  |  First Impressions 
Rating:
4.0

great service..

Jaun Guzman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COURTNEY FOX  |  First Impressions 
Rating:
5.0

great place, friendly employees, took care of all my needs

WERNER BURTON  |  Overall Experience 
Rating:
1.0

As I was gone I had to dispose of multiple items due to rat droppings and pee and a dead carcass that was found in the facility.

Huston Crayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGANNA GREENE  |  Overall Experience 
Rating:
5.0

Kaneshia was very helpful with a great personality. Poor thing had troubles with her terminal but figured out a workaround to get us the storage unit. Thanks

Scott McCalla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Myers  |  First Impressions 
Rating:
5.0

Great space with friendly and informative employees, highly recommended!

Rhakeem Garner  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Essa Almansoori  |  Overall Experience 
Rating:
5.0

I appreciate this place, and would recommend it to people in the area. Unfortunately, I am now in a different city and have to move out of that unit. Thank you for everything you've done!

Adam Jarema  |  Overall Experience 
Rating:
3.0

Lighting could be better. No one ever in office to answer questions

warren skinner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micah Harcourt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill SPIELBERGER  |  Overall Experience 
Rating:
5.0

It was great. Staff was also great.

Ronald Ackerman  |  Overall Experience 
Rating:
5.0

The staff was very professional and assisted with my storage needs. Thanks.

Tanya Combs  |  Overall Experience 
Rating:
5.0

The Team at Mc Dill Air Force Base was very helpful and professional.

Viktor Wicher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Will Stuckenberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGANNA GREENE  |  Online Move In 
Rating:
5.0

Courtney was awesome. We had this unit for several years. No issues or problems ever!

DAN GRILLONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Camper  |  Overall Experience 
Rating:
4.0

Everything was great with one exception. The slide for the unit door does not move easily and required a tremendous amount of force to open.

TIMOTHY SCHOCK  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim Finch  |  Overall Experience 
Rating:
5.0

The guy working in the storage front office was great, respectful and answered my question like he knew what am going to ask , also provide me with extra information since that was my first time storage rental experience and he made easy. Best Regards

Essa Almansoori  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Edmiston  |  Overall Experience 
Rating:
5.0

Kimberly from the U-Haul on Gandy was very helpful and courteous. It was a pleasure doing business with her.

Jack Erven  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

J FRANK MCLAUGHLIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jasmine Pratt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa Six  |  Online Move In 
Rating:
5.0

Great Experience

April Camper  |  First Impressions 
Rating:
3.0

Have someone in the office during regular hours during the week... like 9-5 at least. No one was ever there.

Catherine Harvey  |  Overall Experience 
Rating:
5.0

The staff was very helpful and considerate. I couldn’t be happier with my experience.

ELIZABETH ALENA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MILAN MEZEI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micah Harcourt  |  Online Move In 
Rating:
5.0

Easy and quick. Convenient location.

Karen Endsley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Launikitis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melisa Dickson  |  Online Move In 
Rating:
4.0

My account pay date was Dec. 29th. I Moved out jan.9th. 2023 Would like to know, if you am gonna get the payment prorated? My contact is 313-778-3670 Raymond Lile Thanks in advance

RAYMOND LILE  |  Overall Experience 
Rating:
5.0

Fast, easy set-up, competitive pricing with discounts available, and convenient access and location, would recommend.

Ricardo Baker  |  First Impressions 
Rating:
5.0

Thanks U-Haul for your professionalism and great facilities.

TY PATRICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Sinars  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin Woodruff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Launikitis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vicky Murray  |  Overall Experience 
Rating:
2.0

Another customer, had the exit blocked, would not move the minivan . Used foul and threatening abusive and racial language. This was not a safe environment, attempted to call the remote emergency number, no answer. Referred me to U Haul. Com. No assistance available. Threatening behavior had my wife concerned they might have a gun. We are elderly, ourselves not an environment for anyone to feel safe . Just not good. Notified the office Monday. They will look into the incident? Norm Michaud

Norman Michaud  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

steven greskoff  |  Overall Experience 
Rating:
5.0

Excellent location and service.

John Curl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Curl  |  Online Move In 
Rating:
5.0

Thank u

Tim Finch  |  First Impressions 
Rating:
4.0

Check in closes at 2 pm, could be later

Norman Michaud  |  First Impressions 
Rating:
5.0

no comment Every thing was great

Maurice Raulerson  |  Overall Experience 
Rating:
5.0

Very good experience. Great service and price.

Richard Sinars  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Jaquez  |  First Impressions 
Rating:
5.0

Great experience

Ronald Ackerman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judith Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Sipe  |  Overall Experience 
Rating:
5.0

Thank you.

DWAYNE SUBER  |  Overall Experience 
Rating:
4.0

More climate controlled units would be nice!

CHARLES TIPPIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Welch  |  Online Move In 
Rating:
5.0

The person who helped us were more amazing than Ian able to articulate! Sylvan was soooo helpful!!! Public storage is fortunate to have him as an employee

jhasmine Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith Burke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Colon  |  Overall Experience 
Rating:
5.0

My storage shed is on the outside of fence and some times when I go their, their is a u-haul truck park right in front of my door which makes it a lot harder to get to and I then have to carry my stuff alot further. And by the way their was not one in the office

Maurice Raulerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerrica Glover  |  Overall Experience 
Rating:
5.0

Everything was better than expected all interactions with staff were extremely pleasant

LLOYD GARMON  |  Overall Experience 
Rating:
2.0

Staff was not there at 9 or noon had to wait for some from another location. They didn’t had the unit we reserved so we had to except a smaller one. The unit was missing a panel at the top and when I called the person said that is how they are. Which was a lie because the unit next to it had the panel. When I told him this the called dropped.

Lacey Daum  |  First Impressions 
Rating:
5.0

Easy to use

Jill CHALFANT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marche Semien-Purifoye  |  Overall Experience 
Rating:
5.0

Kimberly is always such a pleasure! She goes above and beyond to provide the best service and works as fast as she can to help me in my issues. Pleasant experience! Great employee

JADA GUZMAN  |  Overall Experience 
Rating:
2.0

Well done, accommodating and flexible to my needs

raymond SIDES  |  Overall Experience 
Rating:
5.0

The gentleman that helped me get checked into my unit was top notch. Very helpful, very friendly and definitely someone you should be considering for management.

Samuel Powell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Henderson  |  First Impressions 
Rating:
5.0

The customer service was amazing. I’ve notice since the pandemic began, customer service has gone down hill in pretty much every industry. Kimberly from U-haul restored my faith that maybe things will get better. She was nice, available and very responsive! Ten out of ten customer service!!!

WILLIAM WREN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roy thompson  |  First Impressions 
Rating:
5.0

Everything worked fine for me. Special thanks to Mrs Kimberly, Judy and Country ,

Cesar Alma  |  Overall Experience 
Rating:
5.0

Kimberly went above and beyond to help me with my reservation and picking the right size unit. Great customer service.

dorothy bort  |  First Impressions 
Rating:
5.0

We've been very satisfied with the storage throughout our military mission with our household goods and automobiles. Thank you that we have peace of mind with our belongings. Sincerely the Gomezs

Linda Gomez  |  First Impressions 
Rating:
5.0

The guy working behind the counter was awesome, friendly, and beyond helpful! Keep up the great work!

Adam Jarema  |  First Impressions 
Rating:
4.0

Both Kimberly and Paul were very friendly and helpful in selecting the right location and size of storage unit for me.

Jack Erven  |  First Impressions 
Rating:
4.0

No

Pauline Maisonet  |  First Impressions 
Rating:
5.0

Courtney was there for me when I needed a temporary 5 x5 storage unit and she accommodated me same day. I highly recommend U-haul storage.

Angela Angel  |  Overall Experience 
Rating:
5.0

The staff went above and beyond the required job. They knew of new units available at a diffferent location. So, they drove to that location to make sure it was open in order for me to get it right then and there.

JARED MACNAUGHT  |  First Impressions 
Rating:
5.0

Though our reserved space was not available when we arrived, staff accommodated us with equal space in two units, then said we would receive credit for one of the spaces for the 2nd month. That resolves the inconvenience of having two units, and also provides us with a little extra time to hopefully downsize.

Donald Meier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Luna  |  First Impressions 
Rating:
3.0

The only reason I’m giving this an average is because the owner/operator was never there. We went December 31 at about 3 PM. That was understandable. We went Sunday, January 2 no one there. Why are bars posted on the door we’re not gonna use them

John Edie  |  Overall Experience 
Rating:
5.0

Friendly and professional

Sandra Rangel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Princess Ellis  |  First Impressions 
Rating:
5.0

The gentleman that was working the desk on 12/19/2021 (8-3 pm) was very professional and calm. I appreciate a person that knows how to deal with the public. I hope that you recognized when you have good people

Timiah Covington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amantha Valderrama  |  Overall Experience 
Rating:
5.0

Friendly employees and very helpful

Werner Burton  |  First Impressions 
Rating:
5.0

Great rates

Russel Ginalski  |  Overall Experience 
Rating:
5.0

Kimberly handled the transaction without delays or error. She was professional and proficient explaining the process, no questions needed she covered it all, great job!

Parthenia Leal  |  First Impressions 
Rating:
5.0

Very well-managed clean and convenient location.

EZANA ASFAW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDERSON SOUVENIR  |  Overall Experience 
Rating:
5.0

Very helpful staff very clean thank you

Renado Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Foster  |  Overall Experience 
Rating:
5.0

Kimberly is an outstanding employee. Very attentive, smart and kind. Sam was really great too. All of your employees are friendly and enthusiastic. Thanks to all of them.

MICHELE GALVIN-WHITE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Witt  |  Overall Experience 
Rating:
5.0

Owner went above and beyond

Marveline Collins  |  First Impressions 
Rating:
5.0

Sylvan was the representative who greeted me and explained my storage options. He was OUTSTANDING!! ....very professional, knowledgeable, and competent. I am very happy with this experience so far.

DAN GRILLONE  |  First Impressions 
Rating:
5.0

The young lady that assisted me was over the top helpful

CARLOS MCIVY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Brown 
Rating:
5.0

Betty Lou was great!!

MICHAEL SEGAL  |  First Impressions 
Rating:
5.0

It was the best U Haul experience for me. Staff was great.

TUNA SERDAR  |  Overall Experience 
Rating:
5.0

Great Customer Service, thanks Courtney 😉

Jonathan Termun  |  Overall Experience 
Rating:
5.0

Kim was great she answer all of my questions and needs.

Shyla Wilkerson  |  First Impressions 
Rating:
2.0

No personnel available when needed. Multiple malfunctions with the gate code and the gate card. Called multiple times, walked up to the office, but could not locate anyone to close up my storage contract. Not very clean. Not happy with the service…

Jesus Gonzalez  |  Overall Experience 
Rating:
5.0

Except the front boxes were wet . Like it got flooded or rained in .

Paula LaRue  |  Overall Experience 
Rating:
5.0

Courtney Ritz at the Tampa Gandy location was amazing. Knowledgeable, friendly, customer focused!! She made our interaction with UHAUL perfect!! Please hire more people like Courtney Ritz!!!!

Steven Alt  |  First Impressions 
Rating:
4.0

I had some property damage from leaking roof glad I had insurance but I-haul handled the claim quickly and I was satisfied with their help

HENRY REED  |  Overall Experience 
Rating:
5.0

The storage facility at MacDill met all of our needs. 24 hour access to our property and the friendly staff was awesome. I will be using this location again.

Joseph Gadson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS BONSALL  |  First Impressions 
Rating:
5.0

Having my storage space about twelve years, I only experience one hiccup with billing; but it was corrected immediately. MacDill Storage is the best. That’s where you want to store your items.

EDITH DOWTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Sharoky 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Howell  |  Overall Experience 
Rating:
4.0

Thank you

Martha Mallory  |  Overall Experience 
Rating:
5.0

Taking care of my storage needs was a breeze due to the great help from the staff. Service members and family friendly also.

Joseph Gadson  |  First Impressions 
Rating:
5.0

Sylvan? the young gentleman was truly wonderful. I walked in.. all stressed out with moving situations.. he jumped in and looked things up for me, advised which type of storage he recommended, showed them to me and sent me on my way, much better off for having had the transaction with him. His level of caring customer servince was a blessing to my day. Thank you!

Debbie Guttuso  |  Overall Experience 
Rating:
1.0

I paid for access to a storage building and was given a key card, which I assumed gave me entrance to the gate. It was not until 5:30pm (after hours), that I found out the key card was useless without the gate access code! I learned this on the date I planned to head out of town and needed to store items before leaving or it could impede my ability to travel (I am military and just moved to town and was temporarily living in a hotel, until I found a house. I had to rent another storage building online to store my things, so I could head out of town (complete waste of money). Of course I called every after hours number in an attempt to gain access to my storage building, but had no luck. I even email the manager and have yet to get a response (3 weeks after). I will never do business with them again.

MICHAEL STATEN  |  Overall Experience 
Rating:
5.0

I received great service from the representative on duty when I checked in. He was extremely helpful and showed me the 5 x 5 storage size that I had originally reserved and then helped me to attain a larger 5 x 10 to accommodate me.

Jeffrey Howell  |  First Impressions 
Rating:
2.0

They put me in the wrong size unit and over charged me for months, I used the online Chatman tool and they couldn’t help me resolve the billing issue and there was no direct line to call the storage location, just the customer service location and the wait time was never less than 38 minutes. The storage location was never open before I went to work or after I got off.

Lance Behn  |  Overall Experience 
Rating:
5.0

Great location and hours. Always have great interactions with the staff.

Grant Pelrine  |  First Impressions 
Rating:
2.0

Staff were nice and friendly when they were there. 2 occasions where the staff just wasn’t at the office, due to emergency situations from what I was told by another location. This made it difficult to get information on my unit if needed or even use of the restroom. I would recommend having someone on call if this problem were to arise again.

Anthony Ragona  |  Overall Experience 
Rating:
4.0

Nice except office availability

RAYMOND JEFF JR LILE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan Soule  |  First Impressions 
Rating:
5.0

Jack was especially helpful and professional. Five stars.

DAVID STUCKENBERG 
Rating:
4.0

Customer did not leave a comment.

Lewis Pulley  |  First Impressions 
Rating:
5.0

Kimberly Sullivan was super helpful. It was a stressful move and she was definitely a plus during this time.

Paula LaRue  |  First Impressions 
Rating:
1.0

I arrived at the Macdill location only to be turned away at 8am which was my reservation time. A woman sent me to the Gandy location where I waited in line for 30 minutes just to be sent back to the Macdill location. I arrived and finally checked out in person after 9am even though I had ride sharing set up for 8am. Very displeased with this, and will not be using Uhaul or recommending them to anyone.

ALBERT PROFICO 
Rating:
2.0

No one was at the uhaul place in person. so i didnt get a military rate for my unit and didnt have the luxury of seeing how much actual space was in the storage unit before purchasing

Austin Greco  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy Decker  |  Overall Experience 
Rating:
5.0

Great staff…easy and quick pick up!

ROBERT MILLER 
Rating:
5.0

Customer did not leave a comment.

Marion Whitworth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELVIN PRESTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMIE DANIELIK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Reeb 
Rating:
2.0

I didn’t get a truck until 20-25 min AFTER my reservation time. It was a mess and put me behind schedule. I then requested a follow up from UHAUL and still have not gotten one.

Kiersten Anderson 
Rating:
5.0

Great customer service. Nice clean unit. Much more impressed with staff than unit. I'm pretty particular too..but the representative had GREAT customer service skills and appeared competent which is so rare these days. Give that guy a raise!

Sabrina Martino  |  Overall Experience 
Rating:
5.0

Great rates military discount

Russel Ginalski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY BAXTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM SCHWARTZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yannick Yoshizawa 
Rating:
4.0

Customer did not leave a comment.

julia howel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andres Velez  |  Overall Experience 
Rating:
1.0

This was a 5-star storage until Mrs. Stephanie left. The staff that still physically sit at this location are awesome. The new management is horrible. Since the turn over, my 24hr card only works at certain times while others the key pad says that the site is closed. I was paying for the 24hr access because I work nights and I'm not trying to jack up my sleep every time I need something. I head back out the door for another deployment in January and was trying to get some gear out and pack stuff I wouldn't need. I called the GM number listed on the storage keypad/sign and didn't get an answer. Left a message. I never received a call back so I called again the next afternoon with no answer, another voicemail.. Still no call back. *** I pulled all my stuff out of this place and moved it to a different place *** I called the new oversite uhaul on Gandy talked to someone there and told them I want his boss to call me and I was told a couple days. It's now been a week and I haven't heard anything.

Robert Schroeder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amantha Valderrama  |  First Impressions 
Rating:
5.0

Tina and Jesus are very good professionals and tremendous facilitators.

Jorge Lampon  |  Overall Experience 
Rating:
4.0

Everything was well at the location above. However I was dissatisfied when I noticed my door was bent and had a gap and was not sealed with the door frame at the top of it allowing air and rain to penetrate the cab as well as alot of noise.

Ulisis Valencia 
Rating:
5.0

Customer did not leave a comment.

BRYAN GOODELL 
Rating:
5.0

Customer did not leave a comment.

BRYAN GOODELL 
Rating:
5.0

Customer did not leave a comment.

BRYAN GOODELL 
Rating:
1.0

The reason I would NOT recommend this facility and the reason I gave your an overall rating of poor is this....we paid our rent each month from the 27th to the 27th of the next month. Our October rent was automatically debited from our account on Oct. 27th and we moved out on Oct. 31st (5 days later). We have been told that because rent had already been paid there would be no refund of the remainder of the month we paid for and didn't use. This is a scam and is very unfair. You have rent for a large portion of the month we aren't using and you will, no doubt, re-rent the unit for double rent!! Very bad practice. I will NOT recommend you to anyone else and will, in fact, make sure people know about this usurious practice!

Tom Gowans  |  Overall Experience 
Rating:
5.0

The Staff were extremely helpful and obliging.

alan beaman  |  Overall Experience 
Rating:
5.0

Too far from my location. 45 minutes away from my zip code.

CHRISTOPHER VASTA 
Rating:
2.0

Renters should be advised that the truck they are renting doesn't have a ramp. In the numerous rentals I have done over the years, I have never got a truck that did not have a ramp.

David Stoltman 
Rating:
5.0

Great place to store your goods. Make sure you have hurricane or flood insurance just in case.

Russel Ginalski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Montalvo  |  First Impressions 
Rating:
5.0

BEST EVER PICKUP LOCATION IN THE TAMPA BAY AREA!!! STAFF is on the ball!! Check in and out was VERY EFFICIENT, POLITE, COURTEOUS, ATTENTIVE, FAST!!! Sadly most pick locations employ VERY SLOW PEOPLE WHO COULDN'T CARE LESS IF YOU ARE STANDING IN LINE 30 MINUTES...YES I'M TALKING ABOUT GANDY BLVD LOCATION PEOPLE BEHIND THE COMPUTER DESK!!!

Leslie Ohara 
Rating:
4.0

Customer did not leave a comment.

Adam Geer 
Rating:
5.0

Love how well kept the units and property are and appreciate the military discount !!

Dale Goetsch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adolfo Guzman  |  First Impressions 
Rating:
5.0

The office manager was very professional. The truck that I rented was very clean and seemed to be well maintained. Keep up your outstanding service to your community.

Kevin Walker 
Rating:
5.0

Very happy with the services

PEGGY CHANDLER  |  Overall Experience 
Rating:
5.0

Not sure, staff was friendly, helpful. They answered my questions without having to get back to me. Very reliable and affordable.

Steven Hartmann 
Rating:
5.0

Get a pickup truck rental for your location.

Matthew Woolf 
Rating:
5.0

Customer did not leave a comment.

Marc Lewis  |  Overall Experience 
Rating:
5.0

We've been with this location for 3 years very convenient to MacDill AFB. Wonderful people here always helpful and kind. I will always do business here and recommend it to anyone in the future. Thank you so much.

Sonchai Goings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

System Use 
Rating:
5.0

Well kept and secure.

FLEMING SULLIVAN  |  Overall Experience 
Rating:
5.0

Thanks!

Timothy McGuire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Minneci  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ADKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Woolf 
Rating:
5.0

Was very quick and efficient. I appreciate the free months storage. Very helpful, I exclusively use U-Haul for my moving needs.

Lance Peterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Applewhite 
Rating:
5.0

We loved our experience with our storage Unit. They were really accomodating. The place was very secure and the 24 hour access was very convenient.

giovanny parra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald simons 
Rating:
5.0

Customer did not leave a comment.

Tarreck Bennett 
Rating:
5.0

Customer did not leave a comment.

System Use 
Rating:
5.0

People and truck were great - your computer system is WAY TOO SLOW!

Michael Callahan 
Rating:
5.0

Customer did not leave a comment.

MIKE LUECKEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Lueckeman 
Rating:
5.0

Customer did not leave a comment.

Glenn Janssen 
Rating:
5.0

Customer did not leave a comment.

Lakeisha Matthews  |  Overall Experience 
Rating:
5.0

None

Walaa ALMohammedi  |  Online Move In 
Rating:
5.0

Stephanie and her staff are excellent.

MIchael Waite  |  Overall Experience 
Rating:
5.0

Simply the best facility and storage experience we've had by far, with the most helpful staff. Stephanie and Sylvan were very flexible and went out of their way for us with during a very hectic move.

Lawson Holmes  |  First Impressions 
Rating:
5.0

Stephanie, Sylvan and Mike were outstanding: extremely helpful, patient and thoroughly a pleasure to do business with. They went out of their way to help us get into the right unit after changing several times. Very "local" atmosphere here unlike other storage facilities in this area.

Yurika Amaike  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONTRELL COCKRELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH CARLSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Edie  |  First Impressions 
Rating:
5.0

Friendly, efficient, staff was very helpful. Great facility.

Catherine McSweeney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaminette fikuart 
Rating:
5.0

very helpful and friendly

Stephen Kiley  |  First Impressions 
Rating:
5.0

Great customer service and clean facility.

Jeffery Newton 
Rating:
5.0

Customer did not leave a comment.

Melisa Milinchuk 
Rating:
5.0

Customer did not leave a comment.

Angela Comacho 
Rating:
5.0

Customer did not leave a comment.

LAURA WEATHERS 
Rating:
5.0

Customer did not leave a comment.

Steven Santa 
Rating:
4.0

The drop off location changed to during my rental. I had to call the line and ask to have it changed back and there was an extra $5 charge. Not sure what happened but I was able to drop off where I wanted.

Beth Scalzo 
Rating:
5.0

Customer did not leave a comment.

James Simmons 
Rating:
5.0

Jesus and Martha were very nice and accommodating making our moving experience less stressful. Thanks!

Maritza May  |  First Impressions 
Rating:
5.0

Allow me to add vehicle license plate to my SunPass account so I can pay the toll without having pay the fee through Uhaul. When I attempted to add the license plate it stated it was linked to another account and would not allow me to add the vehicle to my account.

Ron Bolton 
Rating:
5.0

Customer did not leave a comment.

Clarence Edmonds 
Rating:
5.0

good location for military

James Short  |  Overall Experience 
Rating:
5.0

The stickers on the dolly with the instructions were scratched beyond being able to read them. Maybe periodic updating of these would make them easier to read.

Robert Voegeli 
Rating:
1.0

The employee that handled the transaction at the store was beyond incredibly rude, not to mention so unprofessional that I took a recording

RONALD HARDY 
Rating:
5.0

There was a plate that held the wiring harness in place that ha was supposed to have 4 rivets to hold in place. 3 WERE MISSING. As the UHAUL person in Tampa said, "this should have never gone out like this. There must have been a short in the wiring going through the tubular frame which cause the tail lights to go on and off while driving at night. I had to pull the vehicle off, wait till morning and have another person follow me to Tampa and then follow me to the dropoff per UHAUL reference number 1741802, since Uhaul would not pick up the defective dolly.. The person at the drop off in Tampa was extremely helpful, especially after seeing the

Richard Collier 
Rating:
2.0

The guy didn’t know what he was doing. Miscalculated the miles I was going so o was charged additional. Also failed to tell me it was due back at a certain time.

Troy Jimenez 
Rating:
3.0

Customer did not leave a comment.

Hodward Echeverry 
Rating:
4.0

Great place to store items staff was excellent and would recommend it to anybody.

Russel Ginalski  |  Overall Experience 
Rating:
5.0

Thanks for letting me store my car there.

Becky Kaplan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Schwab 
Rating:
5.0

Very friendly

Ayriel Burden  |  Overall Experience 
Rating:
5.0

Staff Excellent

eugene perez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Jones 
Rating:
5.0

Customer service was very good!

Sheng Ji  |  First Impressions 
Rating:
5.0

Great experience using this facility.

KENNETH CARLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Tozian 
Rating:
5.0

Customer did not leave a comment.

Cilem Aukerman 
Rating:
5.0

I was pleasantly surprised how nice the staff were. They treated me with honestly, like friends and family! They are very friendly, courteous, and respectful. The area is very well kept. Thank you.

Wasana Turner  |  First Impressions 
Rating:
4.0

The store at west Gandy has significant internet problems with their provider “Spectrum” which caused problems for check in and check out.

Christopher Haas  |  Overall Experience 
Rating:
3.0

The pickup location was changed. My reservation was for Uhaul on Gandy Blvd. When I got there, waited in line, was told my reservation was at different location. No one contacted me to tell me my pickup location had changed. This is unacceptable. I drove from out of town to pick up a truck at a location that I chose. I had no idea where the other uhaul rental place was located. SOMEONE SHOULD HAVE CONTACTED ME TO LET ME KNOW MY CHOSEN PICKUP LOCATION HAD CHANGED!!!

Amy Bettis 
Rating:
5.0

Stephanie Herrera at this location was professional and courteous, the customer before me really gave her a unnecessary hassle and was rude, but by the time that customer left, the representative was still very composed and expedited my services since I was on a time crunch. She is over worked and unappreciated! My review is a direct reflection of this uhaul location and Stephanie.

Gabrielle Rodriguez 
Rating:
5.0

Great service!

KENNETH CARLSON  |  First Impressions 
Rating:
5.0

The facility and staff are fantastic, they really go out of their way to make sure you have what you need and they always have a smile. Thanks for 5 great years of service.

DONNA BACON  |  Overall Experience 
Rating:
4.0

Rep was new and wasn’t trained up yet, but was extremely courteous and also apologized for his lack of knowledge. We all have to start somewhere and that is fine! This is the only reason a higher mark wasn’t given since it took a LONG time to checkout with the vehicle. Checking in was not done online since my husband does not have a smart phone and I was not with him. In spite of that, all went well, and we are extremely satisfied with our experience.

jill d'india 
Rating:
5.0

Customer did not leave a comment.

Reginald Simmons 
Rating:
5.0

Great Staff very helpful...

Dale whilmer 
Rating:
5.0

The staff were very helpful and great to deal with....

Dale Wilmer 
Rating:
5.0

Customer did not leave a comment.

Timothy Montano 
Rating:
5.0

Customer did not leave a comment.

Ian McConnell 
Rating:
5.0

Immaculate property. Very helpful and courteous personnel. Thank you, Mark for all of your help and time.

karen dalton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Gatton 
Rating:
5.0

I ended up at this location 15 miles out of my way, when the 1st location at 2309 Angel Oliva Senior St. did not have the trailer I rented, on hand.

Nilsa Ortiz 
Rating:
5.0

Customer did not leave a comment.

ALFRED DELISLE 
Rating:
5.0

Customer did not leave a comment.

Matthew Croswell 
Rating:
5.0

Excellent experience. Great management. Will recommend happily.

Patrick Swan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Swan 
Rating:
5.0

Staff is very friendly and efficient, no complaints here!

seherzada sales 
Rating:
5.0

This facility was the best storage facility I have ever used! The management was knowledgeable and very helpful...always cheerful! The units are IMMACULATE! Patronize a facility you can trust!!!

kathleen turner  |  Overall Experience 
Rating:
4.0

Very clean and secure

DANIEL MADRY  |  Overall Experience 
Rating:
2.0

Make sure the uhaul is in working condition and have enough staff members to fix the problem, the truck had a dead battery and I had to go and purchase the battery and help install it! Pickup was at 9 am and we did not leave until almost noon and had to reschedule my movers for a later time as they were supposed to be at my home at 10:30am. Just an all around mess.

Audrey Stasko 
Rating:
5.0

Stephanie was wonderful and very helpful!

Van Wennen 
Rating:
5.0

Customer did not leave a comment.

James Bender 
Rating:
5.0

Customer did not leave a comment.

Stefanie Lopez Diaz 
Rating:
5.0

Customer did not leave a comment.

david collins 
Rating:
5.0

very friendly, very helpful nice and clean area. thank you.

maritza montero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allan Canizales 
Rating:
5.0

Continue doing what you do. 5stars

Todd Beals 
Rating:
3.0

Customer did not leave a comment.

george difederico 
Rating:
5.0

Amazing service both on the phone and at the pickup and drop off location... very Friendly and quick service from both locations... will definitely use again..

CANER BATIR 
Rating:
4.0

Customer did not leave a comment.

John Nelson 
Rating:
5.0

The manager I believe his name was Mark Parker. Absolutely amazing and very kind and helpful. This was my first time using U-Haul and it was such an easy and pleasant experience! Outstanding!

Holly Caviness 
Rating:
5.0

From the day I rented to the day I closed my account the staff was always very nice and helpful!

Donald Ebbert  |  Overall Experience 
Rating:
5.0

Pleasant experience

Kirt Rockel  |  Overall Experience 
Rating:
5.0

Super safe location and no problems with entering and exiting the gate. Great experience!

Candace Davis  |  Overall Experience 
Rating:
5.0

Nice facility...it may be small but convient and nixe li

RICHARD CHAMBERS  |  Overall Experience 
Rating:
4.0

I left the fuel tank WAY above what was required and you still charged me for 11 extra miles!! What a rip off. So now you have move gas and more money on miles even though YOU miscalculated the milage. I went from the uhaul to old house straight to new house then to uhaul facility. You guys always try to get the last dollar from people just trying to move.

Alicia sisco 
Rating:
5.0

I was treated with respect and kindness at all times and I would not hesitate to recommend this storage facility to everyone and if needed I would not hesitate to utilize this facility again.

Michael Patricia  |  Overall Experience 
Rating:
1.0

The individual who handled my registration was incredibly rude and unfriendly.

Michelle Leigh 
Rating:
5.0

Nothing, service was awesome, both renting and returning.

Cornelia Wright 
Rating:
1.0

I never used it. I changed my move date with uhaul and I thought they would have updated all my other reservations

vicki dodge  |  Reservation 
Rating:
5.0

Keep up the good customer service.

Tyler Manns 
Rating:
2.0

"Nothing I can do for you" attitude.

Patrick Dwyer 
Rating:
5.0

Great place to store your stuff.

Russel Ginalski  |  Overall Experience 
Rating:
5.0

Improve parking

BENJAMIN MENA 
Rating:
3.0

Customer did not leave a comment.

John Kerfoot 
Rating:
1.0

I was running behind and got a voicemail saying that they were going to give my reservation to someone else calling looking for one if I didn’t call back within 15 minutes. However, the lady was very nice when I got there. As she was doing paperwork the lady who they were trying to give my reservation to showed up and her response to the other lady was “she beat you to it.” It was very uncomfortable. When I got to the car the seat position handle was broken and being 5’2 I could not reach the pedal. I had to sit on the edge of the seat and was unable to wear a seatbelt. The lady working tried to fix it and could not so I took off as is hoping the movers waiting for me could fix it. They couldn’t. I am five months pregnant and had to drive a uhaul truck with no seatbelt. When I returned and told the lady that I was unable to get it moved forward, her response was “well the only thing I can do for you is give you a free storage unit.” I thought that was pretty ridiculous considering we had a conversation upon pickup stating that I was moving all of my stuff out of my storage unit and that I was happy to finally get everything out into my apartment. There was also a problem with the air conditioning and she had mentioned that previous renters had mentioned something about it not working as well. Pretty horrible customer service I’d have to say.

Samantha Napoli 
Rating:
5.0

Stephanie is the owner, she was so helpful, she made things very easy!

Anne Celender 
Rating:
5.0

Customer did not leave a comment.

John Womack 
Rating:
3.0

The A/C was not working,

YOGI PATEL 
Rating:
4.0

I only wish I would have been assigned to the location I picked during my online reservation. It sort of threw off my planning timeline but whatev.

Chalette Davis 
Rating:
5.0

Good service

Alexis Veal  |  Overall Experience 
Rating:
5.0

Front window could of used a cleaning on the inside, other than that the truck was fine.

Kevin Hayes 
Rating:
5.0

The staff members at this location are the reason I use Uhaul. By far the best experience I've had.

Justin Turner  |  Overall Experience 
Rating:
5.0

Stacey was fantastic! A real gem!

DANIEL SOSCHIN 
Rating:
5.0

Wooow Excellent Service thank Ms. Herrera

Alexis Feliciano 
Rating:
3.0

Customer did not leave a comment.

cole akins 
Rating:
5.0

Customer did not leave a comment.

Lakeisha Lawrence 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE HERRERA 
Rating:
5.0

Customer did not leave a comment.

Gordon Ryerson 
Rating:
5.0

Excellent service, I would definitely recommend this store and reuse in the future

Esther Mirabilis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohamed Ahmed 
Rating:
4.0

Employees are super nice.

Rose Martniez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Johnson 
Rating:
5.0

Stephanie Herrera is the best manager you've had in that facility in the 20+ years of storing there.

MONA KENNEDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon Ryerson 
Rating:
5.0

Customer did not leave a comment.

Courtney Ziegler 
Rating:
4.0

Batch the toll charges and don't send threatening emails about charging for them.

Brodale Zabrina 
Rating:
3.0

I would have given an Excellent rating, but they messed up. The main person running the place was very professional, nice, and did a great job. The person that processed my return was nice, but she didn't seem to care about the problem I'm reporting here. The day I picked up the truck, I called and asked what was the latest time I could return the truck that same day. The employee quickly said 'we close at 5'. I asked if there was an overnight return option, she sounded annoyed and said 'we close at 5'. So I got up early to return the truck the next day out of my way, and I see 24/7 return signs posted right by the drop off area. How did the employee not see or know that when she works there daily? She sounded annoyed on the phone, and I am annoyed that her ignorance or lack of interest in her job made me waste 2 MORE hours moving. I will go to the Gandy Uhaul store next time because of this.

James Edwards 
Rating:
5.0

Stephanie was friendly and professional. Great representative of U-Haul.

David Lydon 
Rating:
4.0

The only thing I would change is hours til at least 9pm. So many times I wanted to go after work and just one hour extra access would have made a difference. Other than that, great staff, excellent!

Anne Baclawski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Woodrow Josey 
Rating:
3.0

Uhaul personnel told me that I had more days with the truck , now I'm getting charged extra

Ramon Perez 
No reviews have been submitted for this location.

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