Customer Reviews for U-Haul Moving & Storage at Lynnview

6,189 reviews

4612 Preston Hwy   Louisville, KY 40213
(S Of I-264)

(502) 367-2214

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(502) 367-2214

4612 Preston Hwy
Louisville, KY 40213
(S Of I-264)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TYRA MORRISSETTE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james thixton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adniel reyes 
Rating:
5.0

Customer did not leave a comment.

Russ Caldwell 
Rating:
3.0

Customer did not leave a comment.

maria churn 
Rating:
4.0

Customer wait in lines for pickup is exceptionally long at office.

virgil fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

yoleisy gonzalez 
Rating:
5.0

When I arrived to pickup my truck, there was only one U-Haul rep present. She was doing the work of 2-3 people. I had to wait 10-15 minutes to get my truck, which initially was not ready. The U-Haul employee expeditiously took care of the other customers ahead of me and when she found that the truck initially reserved for me was not ready, went and found another truck on the lot and re-assigned it to me. She took great care of me and made me feel like a valued customer. If it were not for her, I would have given a two-star review. I recommend this location, just make sure the assigned trucks are ready and staff the location with at least 2 reps.

CHRISTOPHER THOMPSON 
Rating:
1.0

We had a 15ft truck reserved for 8:30, which was 30 mins before the location opened. When we arrived at the scheduled time our truck was blocked in by another truck. We tried to call the emergency number on the store and u-haul costumer service but were unable to get an answer with either. This meant we had to wait 30 mins until the store opened in order to retrieve our truck. The first employee arrived about 15 mins late so we were not able to leave the location until about an hour past our reservation time. Along with this we had a utility dolly rented ahead of time. The dolly was not in our truck and when I asked for one after the store opened they said they did not actually have one for us to rent. They took the cost off of our reservation, but we were not notified of this before and if we would have been able to take the truck at our scheduled time, we would not have been able to have that cost taken off. On top of all of this, our truck bay was very dirty and the gas was on ‘E’. Definitely not a great start to an already crazy busy and stressful moving day.

Ava Becker 
Rating:
3.0

Took us an extra 40 minutes in line waiting to get keys. Truck radio was disabled for some reason. AC vents were stuck on defrost so no AC. Smelled like leaking gas while driving and the “tighten gas cap” notification kept coming on even after checking the cap. Sun visors were flimsy and every bump would make them come down in front of your face.

Nicholas Powell 
Rating:
2.0

Be able to receive what they reserved. I reserved a cargo van and wound up with a 10' truck because i did not have a major credit card . The rental looked as it sat unused for a long time. Did not have any problems before using my card. Even though this location is close to me , i will be doing my future business at another location

Chris Nix 
Rating:
1.0

Wrong mileage info was inputted by store employee. Therefore my account was charged over $300 more than it should, which caused my checking account to overdraw. Wrong information was given to me from location. A full refund was requested for equipment and overage charges.

Brandon Sanders 
Rating:
5.0

Staff was nice. Manager Liz was great. I will rent again.

Tiffeney Poynter 
Rating:
5.0

Staff was very friendly and helpful

penny washington  |  Overall Experience 
Rating:
3.0

The things were picked up and loaded in Louisville , no hiccups. Prior to moving day and a week or so I was informed that delivery date was pushed out to the 19th from the 18th. But received a message on the 17th, from Tyrone movers they were coming the 18th. Informed them it was changed to the 19th. Received a call on the 19th from movers, U-Haul facility in Peachtree City didn’t have m6 Uboxes pulled. Called the facility said that it couldn’t be pulled until the 20th. Luckily the movers were able to move me until the 20th. The containers arrived on the 20th. Unloading went off with out a hitch and the two men I would definitely give them a 5 ⭐️. 10 if that is a possibility. They were polite and keep to task! I’m still glad I went with the U Boxes and would definitely recommend this service to any one who asks.

Mark Joos 
Rating:
5.0

Customer did not leave a comment.

juan martinez 
Rating:
3.0

The uhaul smelled like pee/urine it was horrible it was cold yesterday so when I went to turn the heat on it was coming through the vents making the smell even worst i had to ride with the windows down in 40degree weather the lady was rude at the desk she didn’t even come out to do walk around of the truck to check for damages or the gas it’s was just horrible I called immediately in to complain

Destiny Payne 
Rating:
5.0

🥳❤️‍🔥💯💥

vivian portales 
Rating:
5.0

Gtrat

KEYSHULMARIA COLBERT 
Rating:
5.0

Customer did not leave a comment.

Darneeshia McShan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Hill 
Rating:
5.0

Customer did not leave a comment.

Elisha Marroquin 
Rating:
5.0

Customer did not leave a comment.

phillip pettus 
Rating:
5.0

Customer did not leave a comment.

heather carter  |  First Impressions 
Rating:
5.0

Everything was really nice and really good people i use them all the time.

Terrie Jones 
Rating:
3.0

Communication while walking in the door. The same woman took a break both days when I came in without communicating. I almost walked out both times. Not very friendly.

RON MAY 
Rating:
1.0

Customer did not leave a comment.

Mark Rivera 
Rating:
4.0

Customer did not leave a comment.

Thomas Keene 
Rating:
5.0

U good

KEYSHULMARIA COLBERT 
Rating:
4.0

Customer did not leave a comment.

Jack Rosado  |  Overall Experience 
Rating:
1.0

google address is not correct. people giving instructions acted like I should know where nearby businesses were. Had my initial size request on the lot but since uhaul had already screwed up my reservation I had to go to another lot to get it. Requested with uhaul reservations that I did NOT want to do the online check in and thats a whole nuther mess!!

Samuel Igel 
Rating:
5.0

It's all good nice people.

Terrie Jones 
Rating:
5.0

Customer did not leave a comment.

Dana Reardon 
Rating:
5.0

Good location

Thang Ling 
Rating:
5.0

Customer did not leave a comment.

Zoe Tierney 
Rating:
4.0

Customer did not leave a comment.

ALANDA STANDARD  |  Online Move In 
Rating:
5.0

Professional and competent staff on both ends of the move. I will highly recommend this service to anyone who is making a long distance move. Lady Jan was the delivery driver and she was amazing.

Mark Smith 
Rating:
4.0

Customer did not leave a comment.

ALANDA STANDARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Gilbert 
Rating:
4.0

Customer did not leave a comment.

AHMED ali 
Rating:
5.0

Customer did not leave a comment.

TAKIYA SPAULDING  |  Online Move In 
Rating:
1.0

Rente el equipo por 24 horas lo recogí a la 1:30 y lo entré al día siguiente sobre las 12 del día y cuando salí del lugar me llegue un mensaje que me volvieron a cobrar 66.73 ya habiendo cobrado el día de la renta 66.72 la verdad me siento estafado ya es la segunda vez que me cobran 2 veces

JORGE JARROSAY TEJERA 
Rating:
5.0

Vehicle did not have any air condition at all. None of the vents blew any air no matter what setting you had it on. Brutal after loading and moving to have to ride in a hot cab.

Justin Strohmeier 
Rating:
5.0

Customer did not leave a comment.

Takiya Spaulding 
Rating:
4.0

Customer did not leave a comment.

Kevin Morarity 
Rating:
5.0

Don't over book

Dimitrios Danzy 
Rating:
5.0

Mi experiencia fue buena , lo mejor fue el trato recibido por la agente via telefónica para reservar y a la hora de entregar el equipo el personal de la oficina super agradebles y buen trato

Osvany Rodriguez Borjas 
Rating:
5.0

super friendly and competent employees

CW Schuermeyer 
Rating:
5.0

Customer did not leave a comment.

Yoleisis Mendez Barzaga 
Rating:
5.0

Customer did not leave a comment.

Dillon Jordan 
Rating:
2.0

Two staff members were super rude when I was trying to return the trailer. Both were telling me different things from the other and both mad at me for being confused. I will certainly not be back.

Gregory Butler 
Rating:
5.0

Very Professional

Johnson Barbour 
Rating:
4.0

We arrived at the U Haul drop off place The lady was mopping the U-Haul, and didn’t care about talking to us. After about 10 minute, she finally asked if we’re dropping off a U-Haul!

Lee Shayler 
Rating:
3.0

this location is too small for all of the trucks and trailers they have on hand whenever I return an item it is sometimes difficult to park .

Greg Bowling 
Rating:
5.0

Customer did not leave a comment.

Michelle Brooks 
Rating:
5.0

Customer did not leave a comment.

Michael Steinemann 
Rating:
5.0

I always pass up other locations to come to this one because everyone is so efficient.

Lorraine Cunningham 
Rating:
4.0

Customer did not leave a comment.

Yamier Seirra 
Rating:
5.0

It will serve languages ​​such as Arabic, because we are in a country where there are customers who do not speak English, and this is a large company. It is supposed to provide languages ​​for any customer who needs them. Thank you.

ALY ATTIA 
Rating:
1.0

The staff were rude and very aggressive. Trailer was very dirty and full of grease on the flat surface. No one helped in hooking up or came out to take the picture. When I went in the store to let them come out and take the picture of the hook up I was ordered like a criminal to go and sit in my vehicle and wait. It is not okay to treat customers this way.

JOEL MOHAN 
Rating:
5.0

The lady that waited on me was very nice and very professional the first time.

Mike Mccarty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Franklin Eldridge 
Rating:
5.0

Customer did not leave a comment.

penny washington  |  First Impressions 
Rating:
5.0

Great company

Jerry Puckett 
Rating:
3.0

Why does every company want a survey. Then you want me to say it was the most extreme experience of my life. It makes me question the management of many companies. I rented a trailer The people were nice and helpful. What else could I want. It was not extreme.

john hayes 
Rating:
3.0

I have rented several times from this location most all the times have been flawless except for the last one I made my reservation two weeks in advance for a van I always pay the same way this time there was a problem I think either they didn't have my reservation as perquested cuz when I called to talk to the store they said it was for the next day which I knew that wasn't true but when I got to the location to pick up the van I couldn't get the van they put me in a much bigger larger vehicle that I did not need therefore more gas and I didn't need the space when I returned the oversized vehicle that I didn't request and I thought I was pushed upon I was told that I was misspoke to when I picked up the van and someone didn't understand the procedure. I always use U-Haul and continue to do so but I feel that I wasn't treated as I should have been

Mark Duvall 
Rating:
3.0

I’m trying to figure out why I was charged a additional 8 dollars you need to be transparent rather than snake people.. I over fueled the truck and it was given back in the same manor and I look at my account and see a slimy $7 charge that just disgusted me on how yall feel the need to charge people without telling them

Antonio Hinkle 
Rating:
5.0

Customer did not leave a comment.

Michelle Hall 
Rating:
5.0

Customer did not leave a comment.

Aspen Head  |  Overall Experience 
Rating:
3.0

Staff are horrible

Keoni Bounds  |  Overall Experience 
Rating:
2.0

They overcharged me $32 for my rental over the rate quoted on my online reservation. They claimed that the difference would be sent to me by U-haul. They said they wanted the higher rate to make more $ for the location. It was a lie! They should have charged me the rate quoted on my online reservation. When I reached my drop off location, I learned the what they should have done. Very disappointed with the behavior of the Louisville staff. Renter beware.

MITCHELL TAUB 
Rating:
5.0

I worked with a woman named Mesha and she was amazing from start to finish! She made the move in process as smooth as possible. She answered all of my questions and concerns. She is the epitome of the employee that all employers should have. She’s patient and shows compassion for customers such as myself. The moving out process can be hard, so she made the move in process so smooth that I could not imagine myself having worked with anyone else. She exceeds the expectations for U-Haul, and I hope that you hire more employees such as herself.

Chastity White  |  Overall Experience 
Rating:
5.0

Serve coffee

Linda GOTTBRATH 
Rating:
4.0

Customer did not leave a comment.

Julius Boleyn 
Rating:
5.0

Customer did not leave a comment.

Davanisha Faulkner  |  Overall Experience 
Rating:
5.0

Everything was in order!

Tammy Pullum 
Rating:
1.0

Ordered an appliance dolly and there was no dolly when I pulled up 40 miles to pick up the 4 appliances. Wasted time and money as I didn’t have time to in by schedule due to kids and school to go back and pick up the dolly plus all the extra mileage.

Jamie Strange 
Rating:
5.0

Customer did not leave a comment.

Jonah Chitty 
Rating:
3.0

I guess because I already had a horrbly hectic day this was just ONE more thing on top of it all. But it eventually worked out

celica higgins  |  Online Move In 
Rating:
5.0

Everyone was nice

phillip dotona 
Rating:
5.0

I usually hate Uhaul because customer service is terrible but everyone at this location was awesome. Super pleasant, very patient. It was a great experience.

Nicholas Bowman 
Rating:
5.0

Customer did not leave a comment.

Tabia Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Byrns 
Rating:
5.0

Not really nothing ,very nice atmosphere, nice employee's especially Lea at preston hwy store in Louisville, ky she had to be the nicest person she really does her job well.

David Tobin 
Rating:
5.0

The process is very easy, and the attention was excellent. Thank you

Osnaida Pineiro 
Rating:
5.0

Truck needs some maintenance done. There was a problem with fueling the truck. I believer the pressure relief valve is clogged. The gas pump kept shutting off even though the tank was not full. I had to hold the gas pump to slowly fill the tank which took 15 to 20 minutes each time.

Jimmy Wallace 
Rating:
2.0

Customer did not leave a comment.

Kyle Durbin 
Rating:
3.0

They did not have the truck we rented so we needed to get a cargo van. The building and the van reeked of marijuana so much that I had to have the window open and it still gave me a headache. I'm not against people smoking and totally understand the medical benefits but more than cigarette smoke, it lingers.

Cynthia Houchens 
Rating:
5.0

The staff was very helpful and supportive, even though we had some issues wit locating our truck and wasnt able to get a dolly i reserved, the lady that helped up was so professional and sweet to work with I couldn't even leave disappointed about it. Also the guy tat assisted me when I dropped the truck off was super nice and professional as well, hire more people like them they made what could have been an awful experience very nice!

Biana Hatcher 
Rating:
4.0

Customer did not leave a comment.

Michael Dunn 
Rating:
3.0

I had made reservations and when my son went to pick up the truck, they had already rented the truck out. I had also reserved a dolly and they didn't have any. Finally got a truck in for us to use.

Patrica Cease 
Rating:
5.0

Customer did not leave a comment.

james carrier 
Rating:
5.0

Customer did not leave a comment.

sumaan tutu 
Rating:
5.0

my experience at u-haul was amazing. in this day and age it is hard to ever find good customer service, but that is not the case at this u-haul. everything i needed was tended to above and beyond and Meshea, the store manager, was exceptional in her knowledge to my questions and her kindness and helpfulness was above and beyond. i cannot say enough how much i would recommend this u-haul. thank you u-haul and Meshea Gough!!!

Mary Burks  |  Overall Experience 
Rating:
5.0

Staff were very nice and the process was very easy.

benny foster 
Rating:
5.0

Customer could be notified by text if their out of support carts to move furniture

Maxine Cull 
Rating:
5.0

I had a slight delay and getting into my locker because I'd forgotten my locker number and there was a little mix up on the paperwork but the lady is there took care of it totally it's it's a clean place. They're nice and again. Like I said, they took care of the little problem that I did have and I'm grateful for that. Thanks ladies and have a great day!

MELISSA Bryant  |  First Impressions 
Rating:
2.0

The service was great but ! The employees need to understand the the customer comes first and any other conversations out side of the business at hand needs to be conducted not in the presence of the renters …. Also a professional attitude needs to be maintained at all times , in front of the customer…. Efficiency. Needs to be a priority there is too much time spent listening to the staff talking about things that should not be said , the employees person issues also, not everyone can relate what she did and what he said and what she did , this needs to end take care of the client first then spend that time to talk about what ever but not when waiting on a client, thanks

Bill FOWLER 
Rating:
5.0

Customer did not leave a comment.

Tiffanie Mahoney 
Rating:
5.0

Todo está muy bien que se mantenga la atención y el trato con los clientes como las compañeras de la tienda nos trataron con mucho respeto y cariño gracias

Jorge Paz 
Rating:
5.0

Customer did not leave a comment.

luis perez 
Rating:
5.0

Customer did not leave a comment.

Lashonda Jackson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hubert Probus 
Rating:
5.0

Everyone was so friendly and helpful. It made a stressful move as a single mom with 4 kids less stressful. I really appreciate all the hard they put in to help me out and get me the perfect truck for my needs.

Jessica Gullion 
Rating:
5.0

Customer did not leave a comment.

Roxie Haughton 
Rating:
5.0

Keep doing good service. Thank you.

Mohaned Geleto 
Rating:
4.0

Customer did not leave a comment.

calvin coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda pritchett 
Rating:
5.0

Very satisfied with staff and equipment!

Diana Flint 
Rating:
5.0

Customer did not leave a comment.

Tezhea Jackson  |  Overall Experience 
Rating:
5.0

Great clean equipment, good trip.

william gass 
Rating:
5.0

Great experience. Pick up quick and simple.

Joseph Knight 
Rating:
5.0

Customer did not leave a comment.

Bob Bowers 
Rating:
5.0

Customer did not leave a comment.

Amy Brown 
Rating:
5.0

The bed floor had laundry detergent spilt all over. It made it hard to load truck. It was like walking on ice. On the plus side, it was very convenient to be able to drop of the rental at a U-Haul facility where I have my storage unit.

Shannon Carter 
Rating:
5.0

Customer did not leave a comment.

Adam Petersen 
Rating:
5.0

Customer did not leave a comment.

Gilberto Velazquez 
Rating:
5.0

I don't have the GMs name but she was super friendly, and very service oriented. Even though the truck broke down and needed to be replaced, I would do business with her again. She is the best.

Carl Miller 
Rating:
5.0

Very good

mirelis casi 
Rating:
4.0

The Preston highway location wasn't my first location I had to get that because the First location was a gravel parking lot with one truck in it and nothing else No one to talk to no building no office no nothing I was supposed to pick up the truck at 12:30 I called the 800 number and they gave me the pression location which was fine I don't know sent to a gravel parking lot with no one there It took me an hour and a 1/2 to finally get a vehicle I filled out all the information a day ahead of time so I could just cruise through the rental process But it turned out I had to do everything over again another waste of time about a 30 minutes The total experience was absolutely awful depression highway location the people were nice but You need to look at that Location on grade lane there is nothing there Yes given is actually a junkyard the junkyard knows nothing about the truck rentals they say they're just winning a parking lot My satisfaction Rating is 0 The truck I got at Preston was almost out of gas I didn't know how much to put in it and I put way too much in it and I have gotten nothing back for that either The time I was going to rent it with 6 hours it only took 3 and a 1/2 The mileage is very small I want to get some recourse thank you

BRAD Yunker 
Rating:
5.0

Tbe nicest most secure cleanest storage place i have ever been in .the staff was real busy but awesome and very professional . I had the contents insured 2 times ove 60 grand never worried about it not one time.. ☆☆☆☆☆☆

bobby peele  |  Overall Experience 
Rating:
3.0

They called me about returning my truck before checking the overnight key drop or I guess the giant truck in the returns spot

Todd Lucas 
Rating:
4.0

Customer did not leave a comment.

Andrew Huff 
Rating:
5.0

Customer did not leave a comment.

DIANA SULLIVAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nikko Dryden  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Camika Crenshaw  |  Online Move In 
Rating:
5.0

Very gracious and understanding

Roxanne Nicholson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tekesha Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maritee Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desmond Peals  |  First Impressions 
Rating:
5.0

Sweet well spoke people ,

NICHOLE BERRY  |  First Impressions 
Rating:
5.0

Misha and the other woman working there last night went above and beyond to help me. Even though I got there 1 minute before close, they checked me in with efficiency and graciousness. That facility has a wonderful staff with superb customer service that has become less common today.

ALANA MADDOX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MILLER  |  Overall Experience 
Rating:
1.0

The unit space is not big enough for a 1-2 bedroom apartment. The movers could not get everything in the storage. Which made my movers fee extremely costly. It took too much time to try to fit everything. The end result I have 1/2 of my belongings in the middle of the floor. I am very upset about the entire experience!

Judith Kinnard  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Monique Thorn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA NOONAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Fultineer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paige Brown  |  Overall Experience 
Rating:
5.0

All the workers was so very nice. Great worker's

Carmen Rowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASPEN HEAD  |  Overall Experience 
Rating:
4.0

I appreciate the good customer service

Helena Merritt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keoni Bounds  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keoni Bounds  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack Rosado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle jaggers  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Eric Leslie  |  Overall Experience 
Rating:
3.0

The lady that assisted me was very friendly but it took extra time due to her having to work at a different location than her own. This caused me to have to pay an extra hour for the movers I requested through the uhaul website. The only issue with the storage was the limited amount of carts.

Nikko Dryden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trey torrence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Castaneda  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Regina Coy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA SULLIVAN  |  Online Move In 
Rating:
5.0

Great thank you

DIEGO SANCHEZ MEZA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE REED  |  First Impressions 
Rating:
5.0

The manager and girl that checked me in was nothing but excellent. Enjoyed our experience. Storage place nice and clean.

Dean n Penny Barnes  |  First Impressions 
Rating:
3.0

Bugs flying around. Asst Mgr clueless on handling simple requests.

catherine anderson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dayona Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoine bedard  |  Overall Experience 
Rating:
3.0

I was not satisfied with the move in process of one elevator and several moves going on at once. I actually went to Public Storage after I checked in at the desk at U-Haul once I saw how time consuming it wow. My experience at the counter was not all that good either. My reservation was not found and it took an hour to get my payment to go through. I’ll never try this location again persanally

Tamara Watts  |  First Impressions 
Rating:
1.0

Terrible experience

Michael Carver  |  First Impressions 
Rating:
3.0

Reserved a first floor 5x10 online before going to the office to finalize. After finalizing paperwork and given access keys, our unit was a 5x5 on the second floor. We can make it work, but it totally defeated the purpose of registering online ahead.

Laura Marcum  |  First Impressions 
Rating:
1.0

Over charged me twice when I rented my truck took a month to refund then I was n my storage less than a month and checked out of unit they continued to try and charge me for 3 months after

madeline flournoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elijah Robinson Sr  |  Overall Experience 
Rating:
5.0

So clean and safe.

Wendi Wade  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kariya Edwards  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JASON HILTON  |  First Impressions 
Rating:
4.0

I’ve already told a friend about how good this moving experience was. The staff who processed our truck and storage rentals we’re friendly, knowledgeable, and helpful. We felt like the design of the Self-Storage solutions facility was pretty well thought out. The elevator should be tweaked just a bit though, so that the door stays open about 20 - 25 seconds longer. In one instance of loading to go upstairs, the door closed on my sister’s arm as she tried to wave it back open for another customer. The main thing that kept me from selecting the “Excellent” rating is the need for more flatbed carts. This particular location needs at least two more of them. As we experienced, five or six families trying to achieve the transportation of belongings with just 3 flat carts and a mattress cart added on to the stress of moving.

jessica blanton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billye Potts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Temple  |  First Impressions 
Rating:
5.0

Everything was great until I moved out and was still charged. I call the manager who checked my out the storage, but still charged me for the following month. She did a reverse payment and I still haven’t gotten it to my bank yet

Leslie Nichols  |  Overall Experience 
Rating:
1.0

The facility was great, is brand new so is expected. And the staff was very helpful in person. But upon checkout and clearing my unit they charged me 2 more months rent. I called numerous times ( no less than 10 separate occasions) only to be immediately put on hold without even being able to get a word out. I would stay on hold from 10 to over 30 min with never being able to speak to anyone. It took me speaking with a separate customer service center 3 different occasions to resolve the issue. The store in question would’ve charged me a 3rd month if I hadn’t of removed my payment method from the system. Without the ability to speak with a separate customer service I would’ve never been able to get this resolved. My only option would’ve been to drive back to the storage facility and speak in person. Which at that point I had already moved hours away which I’m sure a good amount of those that empty a storage unit do.

jesse thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Bills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elijah Robinson Sr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Garo Kashian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodnesha Vaughn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Quattlebaum  |  First Impressions 
Rating:
3.0

Was told it’s 24/7 access which isn’t

William Faith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lodine Youngblood  |  First Impressions 
Rating:
5.0

Lea was simply amazing! And super helpful too. I’ll definitely use that location again for all my business in KY.

Marsha Douglas  |  First Impressions 
Rating:
1.0

The told us after we used the free month. We don't have to tell them we no longer want the unit. If we want the unit another month we have to tell them. Other wise they will take our stuff and put it out. So we lift the unit after just 30 days. Though we got charged for 2 other months. Once we kept receiving bills. Then we called uhaul and that's when we found out. That we had been missed lead. And now have a big unexpected bill.

MATTHEW HARRISON  |  Overall Experience 
Rating:
5.0

The woman at the desk went above and beyond to help.

Richard Barbo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

draven callahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASPEN HEAD  |  First Impressions 
Rating:
4.0

What you would expect from a national well known chain

David Geymont  |  First Impressions 
Rating:
1.0

I'm sick of yall keep texting me about the storage...please stop harassing me..if yall dont..I will send these texts to my lawyer..please stop

patrica posey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendi Wade  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Manoj Jiwa  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

AMANDA ALLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashlyn Jones  |  Overall Experience 
Rating:
5.0

I liked the fact that the workers spoke pure English. They were eager to help and worked quickly.

Karriaun Warren  |  First Impressions 
Rating:
5.0

All personnel helpful and friendly.

Carol Stinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susanna White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NKENGA HAMBLIN  |  Overall Experience 
Rating:
5.0

There was a lot I had to do with my move and storage so things can be rough and stressful. Although I have to say the staff was one of the best I have experienced. They were friendly and very understanding of the situation. I do apologize for how I was trying to make ends meet but every step of the way it was very easy to work with them. Any questions, concerns, and services that were needed. They provided it. I would recommend anyone who needs to move or store their things here. Thank you for the services and I look forward to working with them again very soon!

ANTHONY MARSHALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Santiesteban Rodriguez  |  First Impressions 
Rating:
5.0

Awesome Staff

Keoni Bounds  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Micheal Symonette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marliyn williams  |  First Impressions 
Rating:
5.0

Staff at this location were super friendly and helpful they made sure I knew where I was going to get to my unit & how to access it, EXCELLENT CUSTOMER SERVICE!!!!

talia allen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ralph Lax  |  First Impressions 
Rating:
5.0

Excellent customer service and was very helpful

Sanquita Marshall  |  First Impressions 
Rating:
5.0

The staff was amazing! Use if the dollies and moving carts was free of charge. The facility was very clean. The only thing was it was a way back to move my items, but it is to be expected with indoor storage. Security was very good with keypad access. Will definitely use them again.

Sharonda Protsman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ROBERT DENNEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Spaulding  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angeliana Troutman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susanna White  |  First Impressions 
Rating:
1.0

The guy who is the manager had a nasty attitude! Anytime we spoke or interacted with him he always seemed to be mean for no reason so I chose to match his energy. The very day we went there he was mad when we arrived at 6:15 pm although they didn’t close until 7:00 pm. He then started cussing and going off because he was supposed to been off earlier because “he had a date!” The unit was still under construction. We would call at least 5-6 times each time we wanted to access our unit to to see if someone could let us in. No one would answer the phone so we would have to physically go to the office then have someone to drive over to let us in. We never received an access code the entire time we was there. When I called to cancel the until someone answered and asked if I could hold and I literally sat on hold 28 minutes. I kept calling and calling and calling and finally someone from customer service answered and she tried calling the store as well and they wouldn’t answer for her. She put a note in the system for someone to call me so I could cancel the unit. About 3 hours later I finally got a call back. I would never rent a until with uhaul ever again, even if it was free! It’s just not worth the headache they put your through. It’s stressful enough being between homes, but uhaul just added another level of stress that wasn’t needed.

Rebecca Christian  |  Overall Experience 
Rating:
5.0

Still under construction

BARRY HARDESTY  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

christopher mikkides  |  Overall Experience 
Rating:
3.0

I went through the most I made reservations didn’t have truck I reserved and got cut off in the middle of my storage was on phone 3 different time 15 minutes a piece and once I got there was there 30 minutes had to do it all over when I had reservations number

Angela Dixon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary Burks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE FIRST  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. Storage facility is very accessible and amazing

Jeffrica Brown  |  First Impressions 
Rating:
1.0

I waited two days for someone to show up at this storage unit that was rented to me and it's not even technically open. Or shouldn't it be. It still has major construction going on. There is stuff all over the facility that is unsafe and we had to try and bring all of our stuff into the unit very quickly because the lady was rude because we were late. Because nobody showed up to let us in and we were trying to work around that and the people helping us move. Just very unprofessional

Shayla Burton  |  First Impressions 
Rating:
5.0

Staff went above and beyond to assist me with all my needs and requests. Whatever obstacles I had, they graciously helped me overcome them completely effortlessly.

ALBERT MCDUFFIE  |  First Impressions 
Rating:
4.0

A very good experience over all. Poor response time after being put on hold (on a Sunday) and a poor attitude from an associate (same weekend) resulted in 4 stars instead of 5.

David Sheehan  |  Overall Experience 
Rating:
5.0

.

James Lorentz  |  Overall Experience 
Rating:
5.0

Gayla was very professional and helpful. I would definitely use this facility again.

Ken Kelin  |  Overall Experience 
Rating:
5.0

Gayla Schade was amazing from start to finish. She was very knowledgeable and provided great packing tips. Gayla was able to work with my time schedule and delivered the UBox in a timely manner .

Mark Smith  |  Overall Experience 
Rating:
5.0

I appreciate

hernando yondo  |  Overall Experience 
Rating:
5.0

Perfect experience from the start, would highly recommend to anyone! Had no breakage either! Gail (driver) was wonderful & so helpful. Thank you!

Jamie Trie  |  Overall Experience 
Rating:
5.0

I had a Ubox delivery. I did not go to the facility. Gayla Schade was the person who delivered and she was absolutely wonderful!!!

Marie Phomvongkoth  |  Overall Experience 
Rating:
5.0

Our experience was especially good. The representative was very friendly. We rented a truck to tow a Ubox and it was all hooked up and ready to just drive away when we arrived. Excellent service!

Jeff Henken  |  Overall Experience 
Rating:
5.0

You guys were awesome

James Wright  |  Overall Experience 
Rating:
5.0

Great delivery experience

Jeff Moore  |  Overall Experience 
Rating:
4.0

I did not visit the actual u-haul facilities.

Tia Mckenna  |  Overall Experience 
Rating:
5.0

The people at the Preston Hywy were very helpful and very friendly Top notch people

dan lash  |  Overall Experience 
Rating:
2.0

I used the U-Boxes, it cost me $280 to rent them and there was alot that I was not told for example: there is a monthly fee for renting them, there was an additional fee for delivery.

Angela Roberts  |  Overall Experience 
Rating:
5.0

Gayla was absolutely amazing with scheduling delivery and pickup of our U-Boxes. Highly recommend!

Erica Walker  |  Overall Experience 
Rating:
5.0

They were very accommodating when I requested to access my uBox a week early. Great customer service throughout the experience.

Lindsay Nelson  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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