Customer Reviews for U-Haul Storage at Tempe Town Lake

815 reviews

500 N Scottsdale Rd   Tempe, AZ 85288
(The rental center is located one building north at 550 N Scottsdale Rd)

(480) 829-1153

View Facility Map

Office Hours

  • Mon-Sun: 24 hours
Special Operating Hours
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Services at this Location:

Contact Us

(480) 829-1153

500 N Scottsdale Rd
Tempe, AZ 85288
(The rental center is located one building north at 550 N Scottsdale Rd)

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
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  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Best storage facility ever! I would recommend everyone that needs a storage this one.

Dominique Parks  |  Overall Experience 
Rating:
5.0

The computer was down the day I made reservations to rent the truck. I called the site to see if they had anything available. The rented one was able to make the move.

Matilda fuson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niko Dimopoulos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH TUCKER  |  Overall Experience 
Rating:
5.0

Always use U-Haul, appreciate the services.

Thomas Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Douglas  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

steve mohr 
Rating:
1.0

This was my first time using U-Haul and I’m in consideration of never using them again I had a horrible experience here especially at this location I was supposed to pick up my rental at 7 am through Mobile pick up and some error happened and I had to wait until 9 am when the store open to see a rep. Then to top it off once they open the lady that helped me Amber M to be exact was extremely rude I told her about my situation how I had to pick up my truck at 7 am and it was already close to 9 and I still haven’t left the property she quote on quote said “I can’t help you with that right now you’ll have to wait till we open I have other things to do” then she was not only rude to me but also some other customers that were having issues as well I lost 3 hours of my rental time because of poor customer service I had to rush to to do my things in order to return truck on time once truck was turned in she looks at me and says with an attitude are you picking up or dropping off she went on to say it’s not her fault she’s new to the location it’s her first day there I am extremely disappointed at this first experience I hope U-Haul looks into who they hire as my experience her with you guys was horrible I hope I get some sort of feedback or reach out to me as this was unacceptable

Jose Rosas 
Rating:
3.0

Customer did not leave a comment.

Douglas Robertson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ireoluwatomiwa Ogunbanjo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID DZUBAK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Zoller  |  Overall Experience 
Rating:
4.0

The only issue I had is there was not adequate lighting After sun set, which means my visits were restricted to daylight hours. Although I would not recommend this storage facility, the storage facility in Mesa (Which I rent) is clean well lit and managed very well.

Marcus Lewis  |  Overall Experience 
Rating:
5.0

This was my second time using U-haul, and both times were excellent! I highly recommend because, it’s easy and affordable to rent.

RONALYN TORRES  |  Online Move In 
Rating:
3.0

Add more lights to the location

MATTHEW LEE  |  Overall Experience 
Rating:
5.0

After having my card previously charged 2 times for the rental with the assumption that I would have insurance coverage and trailer. only after the 2 previous attempts. I get the truck I need but now I lost the added coverage and trailer. Overall disappointed. but Jazmine helped out big time easing the struggles I been having

Scott Elflein  |  First Impressions 
Rating:
5.0

I wish it had an application to use remote access and not having to get off the car to enter code.

Rosicella Joplin  |  First Impressions 
Rating:
5.0

Grrat crew

JERRY HUDSON  |  First Impressions 
Rating:
1.0

Was yelled at by Uhaul employee while I had Uhaul customer service rep on the line with me whom witnessed this very uncalled for treatment. I asked numerous times to speak with the Manager Jazmin Flores who completely ignored me as she walked around outside and by me a few times as I was on the phone with uhaul CS. Both made me feel as if I were an inconvenience. I was lied to, humiliated, mistreated and never got an apology. Jazmin’s position as a manager needs to be reevaluated as she seems to be having issues managing two location as well as lack of mannerisms towards paying customers such as myself. Horrible experience! I filed a formal complaint so I am anxious to await the follow up and if I will ever get an apology.

SUMMER MAJENTY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH TUCKER  |  First Impressions 
Rating:
4.0

- The site offers FREE locks per unit if online was used for setup and move in. However , I wasn’t able to receive the link or code. I was told to let the location know and they would give me the locks. However, they were currently out of stock. - location was not able to enter my smid ID to get my 20%discount for UHI employee. I was told the GM would contact me on Monday (today) on both items. On Monday I was called. Both issues were resolved.

martha sells  |  First Impressions 
Rating:
1.0

Moved out in time and have photo evidence. Called corporate support line who said they messaged management. Management never got back to me. My unit was empty and clean before the due date and then I was not allowed to submit the photos until two month’s worth was paid. Unprofessional and unhelpful.

Peter Vezeau  |  Overall Experience 
Rating:
4.0

If I need to rent space again I would comeback I been renting with u-haul for a long time They have taken care me very well

MIGUEL PEREZ CHAVEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Sussex  |  Online Move In 
Rating:
4.0

I would have rated excellent but: - there wasn’t anyone at this location office and there were times I would call the office number and no one answered. - electric sliding door to our interior unit broken one of the only times we were able to go and we had to alert the property through the corporate service number because the local office did not answer my call several times and no one called me back after leaving multiple voice mails - when I was able to talk with someone they were friendly The - tire mobile app is terrible. I tried to sign up multiple times and was never able to create an account so then had to call the office when I had a question or needed help with billing

Lilian Heller  |  Overall Experience 
Rating:
1.0

They where very hard to work with and never would help me with my remote access when everyone else's remote worked but never would help me program mine so I gave up on the storage very rude women and men that operate that center that controls hat storage facility mainly the Mgr women

Whitford Cross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amiee Paprocki  |  Online Move In 
Rating:
4.0

The store manager of this facility will always have my business. She understands customer service when most people just don't care. Give that girl what she needs to be successful.

KELLY CLEM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Green  |  Overall Experience 
Rating:
5.0

Dominica help me and my children a great deal!!! Thank you

Chaunshi Clay  |  Overall Experience 
Rating:
3.0

Staff were not easy to work with often not available locally so. Number would route to customer service so long wait times and then the information was not accurate given from Customer service to the local hub / ended up having trouble once I was actually there to rent the unit but my experience was not good with the local team / they kept saying customer service doesn’t have the right information? Was like what

DAVID SCHILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERTO MARTINEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Hahn  |  Overall Experience 
Rating:
3.0

Easy to move in.

Elvis Luu  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leonard Ladell  |  Online Move In 
Rating:
1.0

This experience was terrible. Some of our property was stolen from our storage unit. I immediately reported the theft to U-Haul. It's been weeks, I'm still waiting for a call back. We will never use U-Haul again. Others, beware and look elsewhere for storage.

Claudia Aquino  |  Overall Experience 
Rating:
4.0

A little expensive with all the added cost but good other than that

Michael Schreffler  |  Overall Experience 
Rating:
5.0

From renting a U-Haul to storing our stuff for a few months, everything was smooth and easy. 10/10 would recommend the services from the McClintock U-Haul store to all my friends (who are moving to the valley soon).

Bryant Almendares  |  Overall Experience 
Rating:
2.0

the staff were challenging; they didnt get our information correct several times; additionally when you call customer service they give you information about discounts that are not really true when you get to the actual store itself-all of it was more challenging than necessary. A move is challenging enough especially across several states--so having the UHAUL experience be difficult wasnt okay

DAVID SCHILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Heitman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Deane  |  Overall Experience 
Rating:
5.0

Everything went perfectly and the uhaul employees at 800 McClintock Dr were extremely helpful.

Vincent Clements  |  Overall Experience 
Rating:
4.0

I was charged a late fee despite calling to cancel well in advance, it was easy to get reversed upon calling at least.

Evan Brown  |  Overall Experience 
Rating:
5.0

We are transitioning from CA to AZ. The process was seamless. Your agent was very respectful, friendly and informative. Sorry I did not get his name. The storage unit was clean and move in ready. Everything exceeded my expectations. Thank you for being customer centric!! Marcus

Marcus Lewis  |  Online Move In 
Rating:
4.0

There is no staff at this facility. It is self managed.

Charlene Lula  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer Beeman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jun Wu  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Finley Nitura  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samuel longoria  |  First Impressions 
Rating:
5.0

Friendly convenience and especially clean and ready love the app process!!

Jacqueline Ruiz  |  Online Move In 
Rating:
5.0

We will move the rest of our stuff in tomorrow but so far it has been fantastic

Tanner Hickey  |  Online Move In 
Rating:
4.0

Making the reservation was quick and simple. The staff was professional and friendly. The storage unit itself was clean and met my expectations . The only reason I can’t give 5 start is the fact that a new lock was “included for free” in my rental. When I checked in, all the locked were sold out and I was told “sorry, you can buy one at Walmart”

Jaimie Hill  |  First Impressions 
Rating:
2.0

I got locked into the facility and had to spend hours on the phone to get someone to remotely open the gate for me so I could leave and if it had Been any later I would’ve been stuck until 5am

Parker Capriotti  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

christopher parrott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Todd Myer  |  Online Move In 
Rating:
5.0

I had an excellent experience with the store manager Jazmin when I purchased the storage unit, but later on I needed to make adjustments because the unit was smaller than I expected. The person I spoke with later in the evening wouldn't swap me to a bigger unit even though I hadn't put any items inside the storage. I explained my situation & He said pictures needed to be taken blah blah. I explained to him I had just enough funds to do what I needed to do. He wanted me to extend my rental until the next day in order to get a bigger unit. This would of been a great inconvenience as I had others helping me who wouldn't be available the next day. I ended up throwing away items just to make room. I'm disappointed but oh well....I had to make it work. I would like to say he offered me a discount on the bigger unit if i waited, but it wouldn't have made sense, or made up for all the money I would of had to pay the next day...just didn't make sense to me.

Lamonica Barrs  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shai Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA FLORES  |  Overall Experience 
Rating:
3.0

I do not know that you had to go to a different address to see someone in person about my storage. There was supposed to be a lock inside of the storage and there was none.

Florine Newman  |  Online Move In 
Rating:
1.0

I was left without access to my storage unit for over 4 months with gate issues. nd fees from the first date that I did not have access to my unit to the day that I received the remote. The multiple emails, phone calls, and account messages that I have sent over the last few months show that I made every effort to let U-haul know of these issues and I shouldn't have been charged. This was ultimately an oversight from U-Haul and should be corrected.

STEPHEN NERI  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Wesley Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Thames  |  First Impressions 
Rating:
5.0

A++++++++++++ SERVICE

carmello ingurgio  |  First Impressions 
Rating:
1.0

Staff were Horrible at the McClintock location. I suggest you go elsewhere. The Manager is a total jerk!!

DOROTHY FREY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

graciela lanza  |  First Impressions 
Rating:
1.0

I am currently canceling my storage unit because I was given an access card to access the yard and my access card wouldn't work. I wasn't even able to get to my unit to use it!! I'm extremely upset at this whole situation because through this whole process most of the people I've dealt with have either not been able to help me or refuse to help me.

Jeffrey Koszola  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edmonds Paul  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vincent Davis  |  Overall Experience 
Rating:
5.0

Quick & easy

Sergio zarco 
Rating:
5.0

Customer did not leave a comment.

James Witkop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Morton  |  Overall Experience 
Rating:
1.0

This experience was a very stressful experience because of the process being all online. My check in did not go through, I had to call the manager of this location to give me the key, and then later I could not check out because there was no direction on how to do so. When I called to try and tell someone I dropped off the keys in the box, I was on hold for 30 minutes and then was told I never got the uhual when I clearly did because the manager handed me the keys herself and then was charged the full amount after all of that. Very poor service and communication.

Sabrina Stoner 
Rating:
1.0

Too many issues to list here. Major issue was that they didn't honor the first month free storage even though I had a one way truck rental. They also assigned us to a unit that was locked and we had to drive all the way back to ask them to unlock it for us. Grievance has been filed and I'm waiting to hear back from the DM.

Allison Rigby  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary Wrobel  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ANGELA THOMAS  |  First Impressions 
Rating:
1.0

Pick up

Donald Nguyen 
Rating:
1.0

Charge the amount that is agreed upon instead of up charging for mistakes on the uhaul end

Nathaniel Tesch 
Rating:
1.0

The key was not where it said it was , I called the 24/7 phone and I waited for 2 hours and 30 min and couldn’t get into the truck ! I got charged and had to wait until next day to rent another … I was using self pick up at 9 pm and instructions said password was POLL and the lock in the back of the truck opened but the key wasn’t there …

Sergio Garzon 
Rating:
4.0

The staff was excellent, but there not being any staff at the actual storage facility was very inconvenient. The online self-move in was not working at all and kept directing me to the McClintok office. We had movers waiting for an extra half-hour for this reason.

Emily Gesell  |  First Impressions 
Rating:
1.0

Don’t have the U-HAUL location be at a crack house.

ReAnna King 
Rating:
2.0

Had to come back to the office many times for help with my unit. They assigned me a unit that already had a lock on it and would not answer the phone. The man who sold me my truck was great but the service as the day progressed for worse.

Alana Thigpen  |  First Impressions 
Rating:
4.0

I had an issue finding the key to the truck. The instructions on the app did not clearly state where I was expected to find the key. The location was convenient to the ASU campus and the truck was clean and worked as it should.

Todd Kenyon 
Rating:
1.0

They had me pay for 24 hr access I never got them I got some kind of a move out notice in and envelope and a file. No name no date. Then I was locked out if my storage for a week and I could access the gate but not my unit. Jeffery Pickett Andy Smith and Jennifertge admin assist had a moving company come move me they left without me so I have no idea if they took anything I don’t know where they disappeared. Then threw my things in piles left things in the elevator all the way downstairs and outside of the elevator so people could not pass by. When I saw my Mohammad Aly picture with a big foot print in it I asked them to be more careful. They sent and left after I have them a tip 40 and left me hanging. No 40 dollars. To top it off one of the uhaul employees called the Scottsdale police to my new storage. WHO DO THE PEOPLE THINK THEY ARE? I HAVE PICTURES THAT LITERALLY THREW EVERYTHING INTO MY STORAGE BREAKING 1000 worth of my equipment so now I can not do any jobs because everything I own is ruined!!!! My desk was upside down somebody peed in and on my clothes. I AM A VET AND I WILL DO EVERYTHING I CAN TO GET THESE PEOPKE DISMISSED FROM UHSUL AND LET THIS COUNTRY KNOW WHAT KIND OF PEOPLE UHAUL BACKS.

Cynthia Salazar  |  Overall Experience 
Rating:
1.0

The storage that was given to me is already occupied and no one is helping me by giving a new storage

Ramakrishna Guttikonda  |  First Impressions 
Rating:
3.0

Interface of doing reservations online and confirming them on arrival in the area DOES NOT WORK. We had to redo the storage reservation on arrival. The change delayed return of the trailer and the original agreement of 30 days free storage for using the trailer was not honored.

Dennis Hamm  |  Overall Experience 
Rating:
1.0

No one on site to assist, now instructions on where to find key. Had to go to other location posted on the door. Waited for 45 minutes and was hung up on several times. Employees used explicit language.

STORMY LEUGERS 
Rating:
5.0

Very nice, very helpful would go there again and again.

David Vanisacker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Mendez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Herbrand  |  First Impressions 
Rating:
5.0

Donavan was 5 star !

patrick newcomb 
Rating:
5.0

Donavan was great !

patrick newcomb 
Rating:
3.0

Lock was not in the unit, had to drive to another location in a truck to get one. Not the end of the world but was a super hassle and added about another 5 miles to my U-Haul rental.

Noel Ortiz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angel Larena  |  Online Move In 
Rating:
5.0

Quick and efficient, knowledgable and always a good service. I have moved myself countless times and I have always relied on Uhaul. Never have been disappointed.

John Macry  |  Overall Experience 
Rating:
1.0

The guys there at the office were rude and disrespectful. The unit the sold me was been used by someone else with a lock on it. When I tried talking to two guys there, they simply ignored me. I felt very little in front of them. Bad experience ever. I will never treat a customer that way ever. They need training.

Salaam Gariba  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

cody nielsen  |  First Impressions 
Rating:
4.0

Donivan Holloway Thomas is the best. Give that man a raise

Julie Ries  |  Overall Experience 
Rating:
1.0

Donivan needs to be replaced! He is nowhere to be found, doesn't return calls or emails. He is a complete waste if payroll!

ALEX SMOLA  |  Overall Experience 
Rating:
4.0

Call me 6023180554 Why was I sent this text message to do a review now???

STEVEN METZGER  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Connor Carey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david tripler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine Tucker  |  Overall Experience 
Rating:
4.0

Proper materials can be considered

yvette brown  |  First Impressions 
Rating:
5.0

Awesome crew with great customer care and good attitude with attention to detail.

Dominique Parks  |  First Impressions 
Rating:
5.0

Donivan was Excellent He bent over backwards to fix this HUGH Fiasco. My U-Haul storage reservation was confirmed 3 times last week before I droved to 1905 E Apache Blvd, Tempe, AZ .The Movers & I get to the correct place 9am.only to find out They have NO STORAGE units. I had to drive to another Uhaul 800 N McClintock dr, & drive to another 500 N Scottsdale FINALY by1pm Donivan find me a unit to unload the Uhaul truck. I Had My Movers for 2 Hrs at 9am NOT 6 hours. Donivan & His crew get the 5 stars. I Demand compensation for the MAJOR inconvenience we went through driving to 3 uhauls. How can Uhaul be so incompetent???

Christine Tucker  |  First Impressions 
Rating:
5.0

Very professional and effective

Charles Lehtinen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sung Kim  |  Overall Experience 
Rating:
4.0

Donivan-Holloway Thomas deserves a raise

Julie Ries  |  First Impressions 
Rating:
2.0

I have had issues with my storage since February 21 . First my auto pay stopped without notice and I was charged a late fee as I was unaware it was stopped ! Then I was supposed to be moved to a diff unit with first month free per Cody - but was billed for it anyway and got another late fee ! There is a complaint open with a callback from Donovan 2 weeks ago to rectify my issues ! Nothing - called again after on 7/6 my account was debited without authorization ! No resolutions to my 2 late fees that need to be waived and after 7 years I am super disappointed ! Can somebody pls fix this ?

STEPHANIE SCHOLLER  |  First Impressions 
Rating:
5.0

Donivan is definitely the best manager for the role. He helped me through all the difficulties in the world and I am more than grateful. Made life extremely easy for me. Definitely a five-star experience with him and his staff.

kenneth ike  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Irby  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick Newcomb  |  Overall Experience 
Rating:
3.0

When getting a U box was poor service . But the movers were excellent.

SONYA OLSON  |  Overall Experience 
Rating:
1.0

I was one of the 60 tenants that had one of their units broken into and all of my stuff was taken and I was not notified until weeks later. And your so-called insurance that you have is refusing to pay me anything because they were all vintage tools that I don’t have receipts for. This place is so unprofessional it’s mind boggling. the only reason why I didn’t move out sooner was because of the pandemic. I have had so many issues with this property I can’t even explain them all and I will tell everyone I know to NEVER do business with Uhaul. I’m glad that it’s being torn down.

Bethany Holtz  |  Overall Experience 
Rating:
1.0

Very unorganized they do not answer their phone do not answer their cell phone bad management overall

JEFFERY HAWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Burns 
Rating:
2.0

Reaching the property manager by phone was always a challenge. The local number always rang into the central call center and they always took a message that was never returned. Emails had to be sent 2-3 times before receiving a response, or a return email wasn't sent. The property office was permanently closed which made it inconvenient to have to go to a second location to speak with staff. The on site restroom wasn't clean. I moved out of the unit on 3/21/21, in response to management informing tenants that we had to vacate by 3/22/21, due to facility renovation. I emailed Donovan Holloway on 3/21/21, attaching 2 pictures showing that unit 446 was vacated that day and requesting information about a credit for 10 unused days of rent for March. That same email was forwarded to Donovan on 3/23/21. No response was received. On 3/27/21 Donovan sent a generic email noting a storage move out date of 3/26/21, and requesting completion of a survey. I expect an email response noting a credit amount and when it will be issued.

NANETTE WADE  |  Overall Experience 
Rating:
2.0

Worst office and management I’ve ever dealt with. Totally unprofessional and Mari is one of the absolute worst people I’ve ever spoken too, very disrespectful and as for Donovan who can email me and never return a call. Recommend new staff.

cindy castillo  |  Overall Experience 
Rating:
5.0

Thk u to “all”at the Mcclintock location .. especially Donovan.... He was very helpful to me at a last moments time ..All the staff is extraordinary !!!very helpful , pleasant . Thank you for everything .. and sorry to be pain in “”” sometimes... best of health and family to all .. I’ll see you alll on future moves... From Alexandria

Alexandria Singh  |  Overall Experience 
Rating:
3.0

I moved because storage facility being torn down.

Mercy Russell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAPHNE AZZI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES POHL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha Livingston  |  Overall Experience 
Rating:
3.0

It was definitely old and run down and in need renovation but it met my needs. My no responses are just because there was no office or staff available for the past while. Not a convenient location to get out of if you live north.

KAREN PENDLETON  |  Overall Experience 
Rating:
3.0

This U-haul center is being torn down so it's hard to rate it at anything but past experience was good. I did move to another U-Haul facility download Road obits

Mary Henley  |  Overall Experience 
Rating:
1.0

Treated me very badly after many many years as a steady reliable customer.

JAMES MCGILL  |  Overall Experience 
Rating:
3.0

Got a call 2 weeks before payment sayin i need to move my stuff was not very happy about that an when i call i can never get anyone smh

latoya moore  |  Overall Experience 
Rating:
2.0

could not get in touch with the office during the pandemic, called several times and send e-mails. also changed our lock wth no reason and no notification. bad experience.

weijia gao  |  Overall Experience 
Rating:
3.0

I would not recommend this facility. This facility ls being torn down!!!!!

MICHAEL BAUMAN  |  Overall Experience 
Rating:
3.0

The mgrs Jeri & Ethan Eddy were great! They were friendly & always available. However lately, there has been no one in the ofc...so no one to rate. Leaving because I was informed that this location was set for demolition & they were not renewing contracts. Otherwise, I would have gladly stayed.

FLORENCE GLOSHAY  |  Overall Experience 
Rating:
3.0

We were given a 3 week notice that we needed to leave b/c you are tearing the location down. I double checked the hours of operation with the person who emailed us to let us know the location was closing because we were driving down from Flagstaff, and arrived on Sunday to find that our code didn't work and no one in the office. Fortunately, a worker at another location pulled up behind us, and his card wouldn't allow him access either and he had to go back to his office to gain access and told us he would get us access. He came back 20 min later, but that code wouldn't work either. He spent another 5 min on the phone and finally got access, and we could clean out our unit. I appreciate his assistance--otherwise we wouldn't have been able to clean out our unit.

JENNIFER COX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Fouts  |  Overall Experience 
Rating:
4.0

Closed suddenly. Codi was a huge help sorting things out.

Mark Seasholes  |  Overall Experience 
Rating:
1.0

My experience was great up until I terminated the contract and was then badgered for more than a year about continuing to pay for it. I explained the situation on multiple occasions to multiple personnel from UHaul but no one paid any attention and the harassment continued. I eventually contracted with a lawyer to send a cease-and-desist order. I'm keeping my fingers crossed that this email means it's finally over.

Daniel Amberg  |  Overall Experience 
Rating:
5.0

The staff has always been very friendly and efficient. I will always use u-haul for my moving and storage needs

Grieg Cashman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marian nance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zhigang Chen  |  Overall Experience 
Rating:
5.0

Donovan was courteous, helpful,friendly ,professional, efficient and trustworthy

tony tellez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Powell 
Rating:
5.0

Quick and business friendly. The assistant manager offered great quality service in getting our storage unit secured.

Charles Lehtinen  |  First Impressions 
Rating:
1.0

The manager on the lot was a ..... .Her dog was out of control along with her mouth. She can not keep control of the dog . Dog gets out of its collar and is gonna bite someone . Was the worst experience I have had with a storage facility. I complained and got kickedcked out.

JASON HOWARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Smith  |  First Impressions 
Rating:
4.0

Not a fan that I was not able to call a U haul store directly and would have to wait on hold for at least 10 minuets before talking to someone.

Kyle Aldridge-Mejia  |  Overall Experience 
Rating:
3.0

Card did not work on first visit and trying to talk to anyone that could help was difficult.

Sara Prochelo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marian nance  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhigang Chen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Wolf  |  Overall Experience 
Rating:
5.0

Thank you

Raymonde Israel  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latoya Owens  |  Overall Experience 
Rating:
1.0

Did not assist with covid-19 and paying vehicle that was in the storage facility space will not recommend U-Haul for anything to no one

Undrey Caffey  |  Overall Experience 
Rating:
1.0

The units we had reserved and confirmed were gone. This was the worst moving experience ever will no longer use uhaul after this.

Steven Dawson  |  First Impressions 
Rating:
4.0

Too expensive!!

Jennifer Wallace  |  Overall Experience 
Rating:
5.0

FIVE STARS !!! Donavan Holloway_Thomas General Manager Thanks so much for your Outstanding customer service and attention to detail. It has been a pleasure doing business with you and U-haul.

Kevin voelker  |  Overall Experience 
Rating:
5.0

Donivan Holloway-Thomas General Manager has made my experience with U-haul Excellent! He has gone far above and beyond my expectations on several occasions.. His level of customer service and personal attention is truly FIVE STAR.! Thanks Donivan!! Truly has been a pleasant experience.

Kevin voelker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben Smaling  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Latoya Owens  |  First Impressions 
Rating:
5.0

The General Manager, Donivan is extremely helpful and professional. He is a total asset and U-Haul is lucky to have him as an employee

Grieg Cashman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MIKE LANNING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

songyue liu  |  First Impressions 
Rating:
2.0

I had no issues with this storage facility until my food trailer was stolen off of the lot..!!!!

DIANA DANIEL DILLON  |  Overall Experience 
Rating:
1.0

The location was different than what was provided, I was asked to go to Loop 202 and McClintock but the location was 500 N Scottsdale Rd.

Kaushik Gandhi 
Rating:
5.0

Customer did not leave a comment.

Richard Burch  |  First Impressions 
Rating:
3.0

Give a code for the key drop off box. Had to take keys to another location due to not having a code to the box.

Sonia Meneses 
Rating:
4.0

App provided me with the incorrect Truck # So the key didn't work. Got resolved, but a waste of time. Was SHOCKED that when I got into the truck, it was below a 1/4 tank and almost on EMPTY. Was NOT pleased about that.

James Kebert 
Rating:
1.0

AFTER WE MOVED OUT OF THE UNIT, YOU KEPT BILLING US FOR MONTHS, YOU STILL ARE. WE HAVE WASTED LITERALLY HOURS TRYING TO GET YOU TO ACKNOWLEDGE WE MOVED OUT. YOU ARE THREATENING US WITH LIENS NOW. HORRIBLE HORRIBLE HORRIBLE. SHAME ON YOUR UNDERTRAINED INEPT STAFF AND SYSTEMS.

JESSICA OWENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTI HRASKY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS OLIVAS  |  Overall Experience 
Rating:
4.0

I never understood why it said at the gate that you must check out. All it does is make the gate go up again

Larissa Davis  |  Overall Experience 
Rating:
5.0

The Mc Clintock Management and staff are awesome! Thank You! Ms.Jackson

jacqueline jackson  |  Overall Experience 
Rating:
5.0

We moved from California. Our things were in storage longer than planned but when we first arrived Donovian (hope I spelled that correctly) help us the entire way. His service was above and beyond from helping us load and making sure our storage was locked correctly. Other staff members at this location were also extremely helpful. They made our move very smooth.

Nyiesha Byers  |  Overall Experience 
Rating:
5.0

james was a saving grace for the entire uhaul company. He went above and beyond to make sure things were care for.

Callie Jene  |  First Impressions 
Rating:
3.0

I still don't have a correct gate code after a week of renting space. Have not heard from the manager or store at all. I spent 5 hours waiting outside the gate. Finally got in by another customer.. I had to pay an extra day for trailer because of it. And quite frankly am very upset at the location and corporate uhaul.. I am going to be calling corporate office.

William Martin  |  Online Move In 
Rating:
1.0

The staff were great. The unit as fine. However, the computer system was bad and caused many issues. When we arrived knowing we had a guaranteed spot we found out that the unit the system reserved did not exist at this location and that the facility was very full with very limited options. The system had also reserved us 2 non-existent RV parking spots when what we needed was a small unit for residential furniture. The staff worked hard and found us the last unit available which was 10x10. We were just happy to have somewhere to unload the furniture from the UHaul, Not having an onsite person was inconvenient with all the issues. Also, the card access was not working 4 hours after I checked in and was assigned the unit. This caused another scramble to get in to unload. All in all the computer system failed big time.

Ross Peterson  |  First Impressions 
Rating:
5.0

Everyone I dealt with was very helpful. I would use this location again. It was clean and the air conditioning for the unit was a must have and worked well.

William Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcia turek  |  Overall Experience 
Rating:
1.0

The outside premises were clean but only cause the dust and dirty were blown into our storage units. Very upsetting how dirty our things were. The gate was also open several times at night.

Cinthia Rosas  |  Overall Experience 
Rating:
3.0

I was told to park in rv 18 but that spot was taken. Also my access key did not work. Frank Soriano 5202619410

FRANK SORIANO  |  First Impressions 
Rating:
5.0

Shout out to James who went above and beyond to make our U-Haul experience easy and stress free! Moving can be hectic, but the team at Loop 202 and McClintock listened to what we needed and provided. Thanks guys!

dana toneck  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Angel Ledesma  
Rating:
5.0

Customer did not leave a comment.

Jeffrey Smith  |  First Impressions 
Rating:
2.0

I've never rented a storage that I had to exit my car to go to the wall and swipe my card then run back and hope to get my car through the gate before it closes like I did here. The first half of the month the gate was broken and the lady who manages the site is rude af every time I encountered her. Very mean òld lady. She would give customers grief that she had to work the gate and told us that we had less than 1hr to get everything into storage at 8pm because she didn't want to wait on us. The office is not located on site so if I needed assistance I'd have to drive to the office and back to the the storage site. It's definitely not somewhere I'd rent from again. I do like that my stuff wasn't in the sun melting and had air. It is not kept cool enough to keep from sweating but it's cooler than outside. I do like the carts provided to carry items from the car/ truck to the storage.

kelly james  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE WARGO  |  Overall Experience 
Rating:
5.0

Thanks! For making this easy. Moving is already stressful enough.

Michael Haney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damian Fellows  |  Overall Experience 
Rating:
1.0

I can’t get in after hours because the gate is broke that defeats the purpose of me getting a 24 hr access I’m not happy about this fact

Shannon Pemberton Ahlm  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffery Solomon  |  Overall Experience 
Rating:
5.0

Davis was very very helpful and accommodating. I was a bit needy with some changes we had to make and he was friendly and professional the entire time!

Damian Fellows  |  First Impressions 
Rating:
2.0

One of the worst experiences I've had in the process of a move. No office is not acceptable. Break ins were on the news! Run it right or sell the property.

JULIE ABBOTT  |  Overall Experience 
Rating:
5.0

The uhaul employee that helped us, Donivan, was super helpful and nice

Audrey Ernst  |  First Impressions 
Rating:
5.0

We were able to complete entire reservation process online-receive code to enter facility without having to go to office. It was such a time save and safe! They even left a lock for us inside our unit which was perfect as we were short on time.

Jenna Carlson  |  First Impressions 
Rating:
5.0

The staff was excellent and very helpful.

Karen Hannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gholum Latifi  |  Overall Experience 
Rating:
5.0

Donavan was very helpful!

stefanie evenson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TODD MORRIS  |  Overall Experience 
Rating:
1.0

On the morning of 3/24/20 my locker, and apparently dozens of others, were broken into and substantially emptied of its contents. Certainly I, and probably others, had no idea that the facility was so wanting in security that someone could enter it, evidently with a large truck, and spend hours casually breaking into and pillaging lockers.

GEOFF MANOIL  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KAROL HOUSEHOLDER  |  Overall Experience 
Rating:
2.0

Reserved facility online and directed to go to old town Scottsdale location to sign paperwork. Went there and they no longer do that for the location i reserved so they sent me to another location. Good staff, not trained properly , had to go back again. Waste of time. Location where I have a unit I dont feel is secure. I read in the news that several units had been broken into at the end of March. The location I rented as is Tempe Town Lake. Has security cameras but no sure if there is any one on location because someone from another location had to come open the gate

elliott bagal  |  First Impressions 
Rating:
5.0

When we arrived there was no one at this location so we had to go over to the U-Haul on McClintock per the sign on the door to get help getting into our storage unit for the first time. I want to give a HUGE shoutout and thanks to Davis at that location. He totally took care of us. We were trying to get my daughters dorm room stuff moved into storage and catch our flight. Please let Davis (And his manager) know we made our flight because of his help. Really appreciate him!

William Johnson  |  First Impressions 
Rating:
1.0

Worst experience I have ever had with U-Haul

JULIE ABBOTT  |  Overall Experience 
Rating:
2.0

Extremely slow process.

kaelyn justus  |  First Impressions 
Rating:
1.0

The card was not working, they could not figure it out quickly and am really upset

Muslem Allaati  |  First Impressions 
Rating:
1.0

I had a terrible experience with customer service at a location in Tempe on north Scottsdale road. They had me fill out my paper work and sent me to their storage location and failed to tel me that their gate system had not been working. When I went back to the office after trying to cal several times and them not answering, they said I had gone to the wrong location which was not the location that they had on their map. I went to the new location they told me and when I got there the lady told me that they gave me the wrong pin and she fixed it and sent me BACK to the storage unit and when I went and swiped the card the gate STILL did not open so I had to wait for someone to come all the way down and let me in.

Tulani Moore  |  First Impressions 
Rating:
5.0

No complaints. It was exactly what I needed.

Ismael Alcala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwain Shaw  |  Overall Experience 
Rating:
1.0

I am complete dissatisfied with my experience and the lack of commutation in not telling me that the location was closed that day.

RICHARD PARKE  |  First Impressions 
Rating:
5.0

Great and secure location. Great staff at both locations, 3303 n Scottsdale rd and 500 s Scottsdale rd. Keep it up

Ariel Dotstry  |  Overall Experience 
Rating:
4.0

Facility seemed to be maintained well even with the office being moved off location

AARON RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Awesome

EDNA EDWARDS  |  Overall Experience 
Rating:
1.0

This comment does not allow for me to comment fully. Needless to say, it was not a shinning moment for being such a large and well known company as UHaul.

Chris Cox  |  First Impressions 
Rating:
5.0

The representative was fantastic very knowledgeable

William Carroll  |  First Impressions 
Rating:
2.0

The gate was left open during the day, homeless people would often find their way in. My stored items were always covered in dirt. The use of a blower pushed shovel fulls of dirt from outside.

SPENCER STARKS  |  Overall Experience 
Rating:
4.0

I had no issues during the year my things were in storage, the place was clean and the staff was helpful.

Judith Zubia  |  Overall Experience 
Rating:
5.0

I love U-Haul. The only bummer was there wasn't an office with a person working in it where the storage space was. I had to drive to another office to get clerical things taken care of.

Amanda Sauro  |  Overall Experience 
Rating:
1.0

The communication between your call center and actual locations is terrible. Why only 200 words to complain?.. they did not have the unit I reserved available. The lady was rude and unhelpful. Boooooo

stephen miller  |  First Impressions 
Rating:
1.0

Eviction even tho I asked for 24 hr unit and this is what I signed up for. I sign up and I'm given no 24 hr access and given incorrect gate access times. I got locked inside gate had to stay inside un

Sabrina Jackson  |  First Impressions 
Rating:
5.0

Michaela went above and beyond in helping me secure a unit and gain access!! Thank you for making my move so much easier , very much appreciated !!

Julia Stephens  |  Overall Experience 
Rating:
1.0

We had to wait 50 minutes at the unit until someone showed up the let us in. We were also charged for an extra month even though I notified them we had moved out. Worst storage experience ever!

Jim Frye  |  Overall Experience 
Rating:
1.0

Mislead on information

brandon christiansen  |  First Impressions 
Rating:
5.0

Wonderful service, and it was the end of a long day shortly before closing. I have always been pleased with U--Haul but this service was above and beyond duty. Thank you!

CECIL BORDE  |  First Impressions 
Rating:
5.0

Very accomodating and helpful...

Leonard Kelpsh  |  First Impressions 
Rating:
5.0

The woman that checked me in was amazing! She made everything quick and easy in the middle of a very stressful situation. Many thanks!

JULIE DEMARIA  |  First Impressions 
Rating:
4.0

Great job

Scott Schoenborn  |  Overall Experience 
Rating:
4.0

Like the 24 hour access. The manager was very helpful and accommodatin.

Mary Ann jester  |  Overall Experience 
Rating:
3.0

the facility is highly occupied and is being run without onsite management. The gate was tampered with and when I called it there was no manager to fix it on site so if I had not fixed it my self

Steven Satow  |  Overall Experience 
Rating:
5.0

It was a very convenient location and easy to access.

ELLIS MURPHY  |  Overall Experience 
Rating:
5.0

Ethan wad a great assistant

Kimberly Perkins  |  Overall Experience 
Rating:
5.0

easy to access and system entrance and exit worked perfect

Jenna Carlson  |  First Impressions 
Rating:
5.0

Exactly what a storage unit should be. Stress free, secure and accessible. Friendly, helpful and proactive staff.

Garrett Speraw  |  Overall Experience 
Rating:
5.0

It was great will use them again

Tamra Romero 
Rating:
2.0

Access from the highway difficult mainly because the U Haul Sign is difficult to see and if you miss it you are unable to return without some major u turn driving in a very congested 3 lane street. The staff that gave us service was wonderful knowledgeable and efficient.

Christina Bakerman 
Rating:
5.0

Charlene and tell were the best during my rental. The location was perfect.

Charity Tunnicliff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Martin 
Rating:
5.0

Customer did not leave a comment.

Jonathon Sipe 
Rating:
5.0

Had to move out my daughter from her apartment last minute and your placed worked perfectly. The person who helped us rent the storage unit and van was excellent and patient with us. The van was easier to drive than I expected since I hate Phoenix traffic.

Mary Ann jester 
Rating:
5.0

Movong out was easy and simple. No inconveniences, interactions with staff were quick & painless, and no time-consuming and extraneous forms or paperwork. Uhaul has been great from movein to moveout

clinton jarboe  |  Overall Experience 
Rating:
4.0

Received good service from everyone I was in contact with. Location is convenient. Office is small and usually staffed by only one person so I did not get a receipt when I returned the truck. I did get one by email and there were no issues but I prefer to know my charges before leaving.

John Jarboe 
Rating:
5.0

Please recognize Dennis for his spectacular customer experience! He met me outside with a dolly and blankets as I was checking in online, but I explained that I didn’t need them and mentioned to him that I couldn’t figure out how to modify the online reservation to remove the items. I had planned to call and modify after I completed my reservation. But Dennis took ownership of my issue, fixed it, and called to leave me a message to confirm. Thank you for making this the easiest rental experience EVER!

Christopher McCarthy 
Rating:
2.0

TIme-consuming and in check out Rodney kept rambling on about things, Then We brought it back on time and the next day they were calling about the truck and how I had not returned it. Really poor organization since you let the on site property managers go at this site. I plan to quit my storage there as a result.

timothy west 
Rating:
5.0

Customer did not leave a comment.

Ashwin Rodge 
Rating:
5.0

Real nice. Friendly.

Gene Royal 
Rating:
4.0

just moved in less than a week. So still looking an observing.

Bosede Obe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion de guzman 
Rating:
5.0

Customer did not leave a comment.

James Holt 
Rating:
5.0

Customer did not leave a comment.

Marcia Grant 
Rating:
5.0

Customer did not leave a comment.

Zwannah Hage 
Rating:
5.0

Customer did not leave a comment.

Ze Chen 
Rating:
5.0

Dennis was great my account was set up in 5 minutes I was set to go.

Undrey Caffey  |  First Impressions 
Rating:
5.0

Love this location !

Dan Johnson 
Rating:
5.0

Nice people and nice and clean. I will rent again.

Lisa Jones 
Rating:
5.0

The office staff was Great!!

Joseph Nelson  |  Overall Experience 
Rating:
4.0

This is a very tiny place with limited customer parking, not easy to get in and out.

Tomasz Soltyszewski 
Rating:
5.0

Customer did not leave a comment.

Christine Johnson 
Rating:
5.0

The staff were great - made everything easy

Philip Doherty  |  Overall Experience 
Rating:
5.0

Ethan was amazing to deal with. He went above and beyond to meet my needs. I will use this storage again if I need storage again!

Beverly Joseph Gold  |  Overall Experience 
Rating:
5.0

Excellent customer service.

yazmin rivera 
Rating:
3.0

Absolutely loved the employee who helped me. He was fantastic!!!! The downside is the property is difficult to see and very inconvenient to enter (can only enter when traveling South). When checking out the service was down. While your employee was fantastic and made every effort to provid the best customer service possible, his job was severely compromised by a faulty system

Tim O'Neil 
Rating:
5.0

Mr.Eddy and his wife were a delight and very customer oriented anytime I need a moving truck or storage they will be the first place I look,such a blessing h very thankful!

Mariah Moquino 
Rating:
5.0

The couple that run the place were super nice and very helpful.

Mollie Garland 
Rating:
5.0

The owners were friendly and helpful

Vanessa NAUTA 
Rating:
5.0

Everything was perfect.

David Hughes 
Rating:
5.0

Immediate service. Easy to use facility. Clean. Thanks.

April boyden  |  Reservation 
Rating:
5.0

CLEAN, FRIENDLY, VERY HELPFUL, HIGHLY RECOMMEND!

Colleen Collins  |  Reservation 
Rating:
5.0

Was looking for a reasonable priced Outside storage for my X8 trailer needed easy access Storage in AZ is tight as they are full 95 percent of the time

Paul Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david bolin 
Rating:
5.0

Great place. Easy to get into my storage room.

janna ayers  |  Overall Experience 
Rating:
5.0

I’ve used this storage complex two times before this current reservation. Person on phone was very helpful as well as person at complex. Supplied me with a key fob and access card. Very happy!

Andrea Ives  |  Reservation 
Rating:
5.0

Ethan and his team have been incredibly accommodating. My main debit card is very finicky and they were always prompt to alert me of any issue. They were more gracious with the time they spent with me

Hannah Benton  |  Overall Experience 
Rating:
5.0

Jerri and Erhan went above and beyond to make a stressful move run flawlessly. Very kind and thoughtful.

Christina Earle 
Rating:
5.0

I didn't use this reservation

Evgeni Teplitski  |  Reservation 
Rating:
5.0

Great customer service!!

Leda Howard  |  Overall Experience 
Rating:
5.0

The Eddya are great people, very friendly and helpful.

Laura Magana  |  Overall Experience 
Rating:
5.0

Convenient, easy to set up auto payment, easy to check out of unit. Great overall experience.

Caroline Cloud  |  Overall Experience 
Rating:
5.0

Was fast, effective, and reliable would recommend.

Robert Arguello 
Rating:
5.0

Staff went above and beyond to help accommodate my move and needs

Benet Rashkin  |  Reservation 
Rating:
5.0

AMAZING STAFF! Very friendly and informative. Totally helpful.

Taylor Hargett 
Rating:
5.0

Ethan was very helpful and professional. I’m coming back to rent a van again on Monday. Thank you Ethan and UHaul

Dan Johnson 
Rating:
4.0

Cheaper

Chase Morgan 
Rating:
5.0

Ethan was very easy to work with and runs a great facility.

DON GRANT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian Soto 
Rating:
5.0

Mr. Eddy was very helpful

ADAM REEBACK 
Rating:
5.0

Customer did not leave a comment.

DON GRANT 
Rating:
5.0

Only reason why I’m not giving this low stars is because the man that helped me was so nice. I’m just upset that I had to pay full price (24 hrs) to only be allowed to keep it for six hours.

Dailen Rogers 
Rating:
5.0

Great experience from beginning to end. Definitely would use this facility again for storage or rentals.

Jennifer eiland  |  Overall Experience 
Rating:
5.0

Facilities and equipment were excellent, but the real winner for me was the people. Everyone I talked to was awesome and I'd use them again in a heartbeat.

Jennifer Eiland 
Rating:
5.0

Easy to access my things, went at night to drop my stuff and felt completely safe. Clean and well kept. Friendly qnd helpfull!!!!

Cherissa Romero  |  Reservation 
Rating:
4.0

Great

Joey Lucas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Gotsch 
Rating:
5.0

Eddy is one of the more conscientious owners i've come across over the years.

Lyn Ciampa 
Rating:
5.0

I also rented 2 storage units, Ethan and Gerri were very friendly, understading, super helpful and most important they both provided excellent service. I will definitely use them in my next move.

Veronica Zambrano 
Rating:
5.0

Customer did not leave a comment.

Tiffanie Burrell 
Rating:
1.0

They gave me wrong addesses, I was lost in a new city, no help on the phone due to long waits and multiple transfers. I will avoid uhaul my next move. Too pricey to be like this.

Domineque Daniel  |  Reservation 
Rating:
5.0

They we wonderful and made me feel like there are people in the world that are still good!!!

PAMELA BROWN  |  Reservation 
Rating:
5.0

When coming from the south, the u-turn to get back to this location with a U-Haul truck is challenging. Maybe warn people or give them a recommendation for the best place to turn around.

Nicholas Bowman 
Rating:
5.0

Outstanding customer service! They exceeded my expectations. I will definitely recommend this location. Thank you.

Ed Huerta 
Rating:
5.0

The gentleman that waited on me was very helpful and kind. Thank you.

Ronnette Z Taylor 
Rating:
5.0

Eddy was very helpful and made the whole experience a breeze. I'll definitely be back to this location the next time I need to rent a truck or van.

Chris Kelsey 
Rating:
3.0

Upon return of the vehicle an item was left in the truck. The item was not turned into list and found the female employee was very rude and refused to help the 2 gentlemen seemed as if they were trying to be more helpful. I was told the truck was rented right after I left and had been rented a couple of times and was out when I called on the 8th however the 800 number stayed no one rented the truck from the day I turned it in 8/3 until today 8/11. This is not an honest location.

Mia Myers 
Rating:
5.0

Convenient and easily accessible

Kristin Hadley  |  Overall Experience 
Rating:
5.0

The staff at this location always OUTSTANDING! Kate (Gingerbread Shed)

Catherine Calescibetta 
Rating:
5.0

Customer did not leave a comment.

Arifianti Jakarta 
Rating:
4.0

Service and equipment were excellent. Location is good but easy to miss because the sign is behind a larger sign for the Audio business. Even knowing I was close, I passed it because the sign became visible once I was there... and not an easy area to make u-turns safely.

Dianne Meyers 
Rating:
5.0

Customer did not leave a comment.

Alyssa Rogers 
Rating:
5.0

Ethan is very helpful and a good Uhaul employee.

Zach Ziegler  |  Overall Experience 
Rating:
5.0

staff was always so great and friendly and i was so happy to have rented here for 3 years. easy to access, they are all about safety and customer service!! highly recommend!

BECKY COATSWORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kuangdi Shi 
Rating:
5.0

Customer did not leave a comment.

Zachary Bramwell 
Rating:
5.0

Smooth experience

Michael Frantz  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Kathleen Daniel 
Rating:
5.0

We rented a unit at this facility for over 15 years. that speaks to the trust we had in management and the comfort we felt in storing our belongings there.

DAVID WOOD  |  Overall Experience 
Rating:
5.0

Great place to store your stuff. Very well managed.

ERICH BRAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo Anne Stringfield 
Rating:
5.0

Great service by the Manager. Could not have went any smoother. I will be using U-Haul again next time.

Brent Jennings 
Rating:
1.0

The worst customer experience I’ve ever had!

Mitchelle Murphy 
Rating:
5.0

Customer did not leave a comment.

Jeremy Walker 
Rating:
5.0

i would like to thank Ethan who was very helpful

Damone Dellano 
Rating:
5.0

Customer did not leave a comment.

Milton Barcos 
Rating:
5.0

Customer did not leave a comment.

david nacion 
Rating:
5.0

Ethan and Jerry were always there for questions and assistance; friendly and helpful, good people! I always enjoyed chatting with them when I was on the property. Will miss them!

Patricia Batie  |  Overall Experience 
Rating:
5.0

Very friendly and very efficient staff. Always extremely helpful. It is a very well operated storage. I highly recommend it.

mariealice Kassir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANELLE LOBMIER 
Rating:
5.0

Very satisfied with the transaction. Service was quick and friendly. Can't think of anything to improve.

John Jarboe 
Rating:
5.0

Great service and nice facility

DOUG NOHREN  |  Overall Experience 
Rating:
5.0

Jerri and Ethan were helpful and accommodating when I had a special request. They were a refreshing change of pace from my experiences with every other branch I’ve been to in the last 60 days.

Alex Sternheim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Lucas 
Rating:
5.0

Customer did not leave a comment.

Kayla Devine 
Rating:
4.0

Customer did not leave a comment.

HATTIE CRUMPTON 
Rating:
5.0

Customer did not leave a comment.

Kimberly Sutton 
Rating:
5.0

Ethan was very helpful and exceeded my expectations. Great customer service!

James Hermann 
Rating:
5.0

People are great, friendly and helpful. greT Place.

Maurice Beauvais  |  Overall Experience 
Rating:
5.0

Thank you Mr. Ethan Eddy for your support and assistance with my son's storage needs. I appreciate your professional efficiency and assistance and confirming correct payment. ~Corinne and Sean B

Corinne Brombosz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Macario Page 
Rating:
4.0

The self return on a mobile phone was being very difficult. No where did it say “Return my U-haul” and it went back to dashboard every time i clicked on the order. I had to go inside to get the worker but he was great and efficient!

Kyle Gellenbeck 
Rating:
5.0

none

GREGG HANSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GENGYANG XIE 
Rating:
5.0

Very nice and helpful in aiding me in selecting a truck and storage unit. Easy return and good communication.

janet lykos 
Rating:
4.0

Customer did not leave a comment.

Ed Herrmann 
Rating:
5.0

Customer did not leave a comment.

Saun Morris 
Rating:
5.0

Customer did not leave a comment.

Paul Alexander 
Rating:
5.0

Great experience. This is my “Go to” for rental needs. The staff are always wonderful!

Jeannie McFadden 
Rating:
4.0

Customer did not leave a comment.

Jerome Lacombe 
Rating:
5.0

Customer did not leave a comment.

Jordan Boss 
Rating:
5.0

Ethan at this location is outstanding!! Always willing to go the extra mile to make sure things run smooth.

Adam Duman 
Rating:
4.0

Customer did not leave a comment.

Daniel Buchalte 
Rating:
5.0

The staff was friendly and the service was quick. I would come back to this location again!

WYNTER FENN 
Rating:
5.0

Customer did not leave a comment.

Massus Lindsley 
Rating:
5.0

The two working here are incredibly cheerful, warm, and pleasant to work with. The entire process of moving is usually pretty draining but their positive and friendly personalities made it a lot better.

Tony Foster 
Rating:
5.0

Customer did not leave a comment.

katelin ennis 
No reviews have been submitted for this location.

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