Customer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden

1,407 reviews

311 W Main St   Meriden, CT 06451

(203) 599-0068

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(203) 599-0068

311 W Main St
Meriden, CT 06451

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

rosa infante 
Rating:
5.0

Customer did not leave a comment.

william santiago 
Rating:
5.0

Wonderfully polite and courteous staff. Efficient and maintained his composure. He deserves a raise or a promotion! I highly recommend this location.

betsy torruella 
Rating:
5.0

When I return the U-Haul the girl that was there I had an attitude. Told me just to leave the keys there and they will bill me.. never asked me if I had any questions or anything else

flavio giovanni 
Rating:
5.0

Customer did not leave a comment.

Michelle Lyon 
Rating:
3.0

Customer did not leave a comment.

Kathleen Delaney 
Rating:
5.0

Customer did not leave a comment.

Jonathan Davis 
Rating:
4.0

Check engine light was on. And the lock boxes are hard to reach for those of us of average height

Kimberly Sanders 
Rating:
5.0

I didn’t get the man’s name that assisted us at the counter unfortunately (he was assisting us on Friday 3/15 at about noon) but just wanted to let UHaul know that he was absolutely extraordinary and an enormous asset to your company. He helped us patiently and professionally during check in and check out and honestly made what would have been a stressful day so much more pleasant and completely set the tone for our moving experience. I will recommend everyone I can to UHaul Meriden because of him! Thank you so much to that gentleman! You made our day!

Julia Cocca 
Rating:
5.0

Everything was great- can’t think of any needed improvements- keep up the good work!

Maryellen Belcher 
Rating:
5.0

Customer did not leave a comment.

David Canestrari 
Rating:
5.0

Nothing , everything easy and personal very helpful

YEYFRI LAVANDIER-VICENTE 
Rating:
5.0

Customer did not leave a comment.

WARREN BENBERRY 
Rating:
5.0

Customer did not leave a comment.

Thomas Dosch 
Rating:
5.0

Awesome services.

Luis Baldera 
Rating:
5.0

Excellent crew. Extremely friendly and helpful. Equipment is always clean.

WARREN BENBERRY 
Rating:
5.0

Install went quickly and efficiently. Installer and desk person were very professional and courteous!

Joseph Balletto 
Rating:
5.0

Excellent staff!! Very helpful and friendly.

WARREN BENBERRY 
Rating:
5.0

Customer did not leave a comment.

Warren Benberry 
Rating:
3.0

The installer did a fantastic job with the install, was very polite and showed me how to use it and where everything was. His work was very clean! However I was not informed by the manager that I had to clean my van out and because of that the install took almost 6 hours and the manager felt a little rude. I had to postpone my work trip till the next day.

Brian Kaiser 
Rating:
4.0

Customer did not leave a comment.

nicholas lockhart 
Rating:
4.0

Customer did not leave a comment.

Edgar Torres 
Rating:
3.0

The new process of online service and taking pictues is annoying thats all. This should be optional i was in the rain taking pictures of the uhaul vehicle

Denise Olivo 
Rating:
5.0

Customer did not leave a comment.

John Trumbull 
Rating:
5.0

Very unprofessional people the need ro good to school and learn how to treat people.

Alice Reyes 
Rating:
5.0

Customer did not leave a comment.

Sean Taylor 
Rating:
1.0

Hire new staff.

Kamari Miller 
Rating:
5.0

Es muy recomendable sin duda alguna

gregorio vallejo 
Rating:
5.0

Made moving easy and convenient and cheaper than home depot!!

Daniel Monocchi 
Rating:
4.0

Checkout experience horrible. Took 45 minutes to get my vehicle. App experience sucks

Joseph Ingala 
Rating:
5.0

Customer did not leave a comment.

SCOTT KUNDRATH 
Rating:
5.0

fast and friendly. I Did not like the fact I had to use QR code to apply. But staff was helpful with registering online.

Lakina Andrews 
Rating:
3.0

WE register online and fill everything out as requested. This is our third time we used us for work. Why does it still take 30-40 minutes when picking up and returning??? I'm paying allot of money for my guys to do this and it cost me money.

Chrystian Rosario 
Rating:
5.0

Customer did not leave a comment.

Ashwini Torres 
Rating:
5.0

The young man I worked with was fantastic. Don’t know what you’re paying him but it’s not enough awesome to work with. Thx for a good experience with my rental needs due to this young man. I’ll be back at this facility only.

Tom Caneschi 
Rating:
3.0

Customer did not leave a comment.

Joseph DeCosta 
Rating:
5.0

Great customer service.

Robert Ranno 
Rating:
5.0

Customer did not leave a comment.

ivonne RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

Brian Wallace 
Rating:
5.0

At the momentthe guy that was there was very friendly and sociable and i really liked that from me. He made me feel ao confortable

Elvira Cedeno 
Rating:
5.0

Did not like that I had to do all the work for the service I am paying for. I needed to use my phone to create an account that I most likely will never use again. You really need to have Kiosks available for people to use. I understand the desire to reduce the number of people in the facility, but you are losing the personal touch.

Mark Kulinski 
Rating:
5.0

Nothing

Brenda Texeira 
Rating:
5.0

Very convenient, and the staff was super helpful

jaleen aduma  |  Overall Experience 
Rating:
5.0

Excellent service

emilio rosado 
Rating:
1.0

The customer service on the phone is horrible a happy birthday did not have any knowledge about U-Haul it seems like somebody else was helping them work from home especially that Benjamin that I talk to

Edgardo Burgos 
Rating:
2.0

Equipment was at two different locations, and this one wasn’t even one of them. It ridiculous to travel 45 miles across the state, to three U-Haul locations to start a move.

Joe Torchia 
Rating:
2.0

Not very talkative and wasn’t very helpful felt like they were doing the bare minimum to get me my truck

andrew cefarelli 
Rating:
5.0

Customer did not leave a comment.

Marcha Williamson 
Rating:
5.0

Gee and Miguel were terrific, friendly, professional, knowledgeable. It was a pleasure to work with them.

Claudia johnson 
Rating:
2.0

Very poor communication between your employees and the customer. The info given to me over the phone was incomplete and changed our plans. Additionally, the original truck had a check engine light on when I got into the cab.

Alfred Centone 
Rating:
1.0

Customer did not leave a comment.

GARCES MIRANDA CATHERINE 
Rating:
5.0

Customer did not leave a comment.

Jayson Elliot 
Rating:
3.0

Hold time to long

Donald Watson 
Rating:
5.0

The gentlemen who assisted me was very helpful, patient and efficient. It was the first time i used your facility.

ruth howard 
Rating:
4.0

Customer did not leave a comment.

Robert Sage 
Rating:
4.0

Customer did not leave a comment.

BRYAN CAMP 
Rating:
2.0

When I arrived at the location I could not do an in-store experience. I was told I had a choice of in-store pickup or online. It told me to pickup the vehicle at another location. When I got there, the lock box for the key was not properly locked, the vehicle was unlocked and the driver door was not fully closed. Worst of all the vehicle was almost on E but I was charged to fill up the tank entirely when I returned it at the same fuel amount that i picked it up with. Overall made my move that much more stressful.

Alexis Kerr 
Rating:
5.0

Friendly staff

PHIL FOMENKO 
Rating:
5.0

Customer did not leave a comment.

ANTHONY SANDERS 
Rating:
5.0

Customers need to appreciate the efficiency , availability, and knowledge online, in person , and phone regarding the Meriden location!

SUSAN DININO-MORESCHI 
Rating:
5.0

Was the best storage experience I've had in CT

Rose Folsom  |  Overall Experience 
Rating:
5.0

Good people is very good

ISAEL DELGADO 
Rating:
5.0

Excelente atención el joven muy amable siempre con una sonrisa muy satisfactoria

Ana Rut Rojas 
Rating:
5.0

The girl that helped us was very friendly and helpful, especially figuring out the UHaul app ! Easy transaction…have used this location several times.

Ronnyann Massa 
Rating:
1.0

I was charged for a bunch of equipment that I never requested for my rental or used.

Leanne Hollister 
Rating:
5.0

Miguel was great, conscientious, knowledgeable. Great experience

howard Greenberg 
Rating:
5.0

Customer did not leave a comment.

Paul Johansen 
Rating:
5.0

Customer did not leave a comment.

harold torres 
Rating:
4.0

Customer did not leave a comment.

levon miller 
Rating:
5.0

Customer did not leave a comment.

brittaria thomas 
Rating:
5.0

Customer did not leave a comment.

Frank Justiniano 
Rating:
5.0

Customer did not leave a comment.

Alfredo Esaa 
Rating:
5.0

Plenty of room for self-drop off. Clean and well lit.

Jason Mitchell 
Rating:
5.0

Everything was great!

Jose Chora 
Rating:
5.0

The quote was off by $150 and the people at this location are very rude people.

Andrew Heath 
Rating:
3.0

I don’t like the fact that I was force to try to do everything online because according to the person in there that’s how everything is now. Even seen that the website wasn’t allowing me to do it. He kept insisting to do it online. So I lots an hour and a half of the time of the rental because it wasn’t letting me do it, until it did let me. Then the guy said truck was full completely, but it was not. I couldn’t do anything because it was closed already. Rented for 24hrs but left it at the location within 2 hours and a half. So not the best experience!

BURGOS MARTINEZ ILLIANA 
Rating:
5.0

Customer did not leave a comment.

JORGE ORELLANAARIAS 
Rating:
1.0

The online portal is the absolute worst garbage I’ve ever seen. The portal would not let me rent, and the guy at the store would not rent and kept forcing me to use the portal. This is probably the last time I ever use U-Haul. The truck had over 130,000 miles on it. It sounded so loud I couldn’t even hear traffic. Just a terrible garbage experience that I’ve come to expect from U-Haul.

AMARDEAN ELSAYED 
Rating:
3.0

Customer did not leave a comment.

PAUL TAYLOR 
Rating:
5.0

Best customer service! An example to your company for sure!!!

John Forcinelli 
Rating:
4.0

Was receiving test messages and emails to return my rented trailer 3 1/2 hours AFTER I returned it. Very poor.

Joseph Muraca 
Rating:
5.0

A very pleasant experience, very helpful staff.

Brian Morris 
Rating:
3.0

The sun visor was broken, the tire pressure sensor was on in the truck, and the windshield wipers did not work so I had to drive in the rain with almost no visibility, when I called the store they didn’t show any concern or offer any viable solutions. Very disappointed in the customer service.

Sydney Feeney 
Rating:
5.0

Who service

Justo Brito 
Rating:
5.0

Could be a bit friendlier at the counter

John Graham 
Rating:
1.0

They put me in 3 different vans. The first one had a flat tire. The second had sensors that were broken and the third had a tire pressure of 30 in the back. The associates were not exactly eager to help and fix the problem.

Laura Coiro 
Rating:
5.0

Customer did not leave a comment.

DAVID richardson 
Rating:
4.0

I would recommend this location however our rental truck was in the back and it is a one way. 2 18-wheelers were dropping off for the stores in the plaza. Thankfully our timing worked out, but we would have been completely banned/stuck from picking up the truck if we hit it differently.

Stephanie Medling 
Rating:
4.0

Customer did not leave a comment.

Phillip Holigan 
Rating:
5.0

Customer did not leave a comment.

JORGE ORELLANAARIAS 
Rating:
5.0

Nothing to be said, except excellent 👌

JOSE ORTIZ 
Rating:
3.0

Customer did not leave a comment.

Irving Salinas 
Rating:
5.0

All went very well

Martin Dombroski 
Rating:
5.0

Customer did not leave a comment.

Cristine Connor 
Rating:
5.0

The app is great

Vanessa Lagares 
Rating:
5.0

Customer did not leave a comment.

Adam buszta 
Rating:
5.0

Customer did not leave a comment.

John Forcinelli  |  Online Move In 
Rating:
5.0

Great price quality and service.

Martin Iverson 
Rating:
4.0

The young lady that rented the U-Haul stated it had 1/2 tank of gas and it wasn't fair to the customer to add gas to 1/2 when it wasn't and all I used was 4 miles.

LYDIA BULTRON 
Rating:
4.0

While the location and office were clean and organized, the interaction with the sales associate was far from stellar. There was no engagement and when I asked for help, I felt like I was inconveniencing him.

David Murphy 
Rating:
5.0

Customer did not leave a comment.

Gloria Soto 
Rating:
5.0

Customer did not leave a comment.

Anthony Wagner 
Rating:
5.0

Customer did not leave a comment.

williams barry 
Rating:
5.0

It was a pleasure renting from the Uhaul facility, staff was friendly and very helpful.

LYNVAL EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise Lampo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN DENKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOVANNIE COLON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Folsom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rufino Vega  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rufino Vega  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOLORES GUTIERREZ  |  First Impressions 
Rating:
5.0

Exited and clean, and I will recommend you to all my friends. I never been to a business where everyone is helpful. Thank you for your time.

JOSE VELEZ  |  First Impressions 
Rating:
1.0

Hello, I can't respond any of your questionnaire, because I did not use the storage. I decided to cancel the rental, less than 24 hour after, because I decided not move. I need my money back. Please resolve the problem. Thank you, Celina Spencer

CELINA SPENCER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nemiah Allan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marisa Dominello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA ROSARIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KOONTZ  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MILTON ROMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULISSA MURIENTE SANCHEZ  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yahaira martinez  |  First Impressions 
Rating:
3.0

Was charged late fees a few times even though my payment was automatic taken from my debit card. Still working on getting that back. Other than that its was a clean ok place to store your stuff.

stacey brouchu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLORENCE BOATENG  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALEXANDRIA MARTINEZ  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Victoria Flanagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Farah Thompkins  |  Overall Experience 
Rating:
5.0

Very nice and very helpful associate at counter.

Diane Graf  |  First Impressions 
Rating:
5.0

She's really helpful

vapor world llc  |  First Impressions 
Rating:
5.0

Extremely pleased with the service , unit size , safety, and price.

Patti Pantano  |  First Impressions 
Rating:
5.0

Un lugar muy seguro para guardar sus pertenencia y el personal muy bueno Gracias por la oportunidad

ABISAI SANCHEZ NIEVES  |  Overall Experience 
Rating:
5.0

Both ladies that were very friendly and helpful thank you Donna

donna prioleau  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

HADI MOHAMMED  |  Overall Experience 
Rating:
5.0

Thalia Ortiz helped me out with storage and truck did a great job Thank You

MILTON ROMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Humphery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alianna Valentin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jorge morales  |  First Impressions 
Rating:
5.0

My first time and for me work superexcellent and the staff that work with me five stars...

WANDA QUILES MALDONADO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Fernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicente Rodriguez  |  First Impressions 
Rating:
3.0

The girl who waited on me I guess she's the manager of the place she talks so fast you can't understand what she's saying

tammy methvin  |  First Impressions 
Rating:
4.0

It could be a little cheater in price

brenda Iris  |  Overall Experience 
Rating:
1.0

They will continue to try and take payments out of any card even the ones you told you wanted off the account. They will pretend to hear your issues and also pretend to write your statements to your account but don't. When others review your account nothing is posted from past communications

TERI SAMOT  |  Overall Experience 
Rating:
5.0

The facility was clean and secure, and the staff were hilarious and friendly. I’ll definitely be back next time I need storage.

REBECCA BELTRAN  |  Overall Experience 
Rating:
5.0

Staff was helpful and courteous.

Keith Volpe  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Leonardo Irizarry  |  Overall Experience 
Rating:
5.0

Rios is extremely good at her position; and drives and parks the trucks better than the men.

ingrid marrero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN BRADY  |  Overall Experience 
Rating:
5.0

Muy buen servicio . Muy buenos los storages . Todo muy bien controlado . Definitivamente volvería otra ves si necesito los servicios .

zoraida cepeda  |  Overall Experience 
Rating:
5.0

Awsome worker's an professional👌

Willie Brown  |  Overall Experience 
Rating:
5.0

Very professional and good customer service

Yari Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles brocuglio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa turner  |  Overall Experience 
Rating:
5.0

Very upfront an very convient and well established business!

Willie Brown  |  First Impressions 
Rating:
5.0

Thank you for your kindness and Understanding! Much Love, Deb Bousquet

Debrah bousquet  |  Overall Experience 
Rating:
5.0

I had a very good experience at UHAUL at Lincoln Square in Meriden. All staff were always very helpful. My furniture was very secure. Highly recommend this facility.

susan mosca  |  Overall Experience 
Rating:
3.0

Issues with entering the unit had I waited until after hours which I had planned to do I wouldn’t have had access to the until to unload the truck we rented in time for the next day return. My code didn’t work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.

Maria Igartua  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE FIGUEROA  |  Overall Experience 
Rating:
4.0

Really like it

Arelis Guillermo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE NUNEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sergio reyes   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK VAZQUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Freddy Soto Ocasio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrod Stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA GOMEZ  |  First Impressions 
Rating:
5.0

!awesome

BENNIE MURPHY  |  First Impressions 
Rating:
4.0

Kieshla the manager is amazing. She’s professional and effective.

Darnell Moss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Wolak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april barnes  |  First Impressions 
Rating:
1.0

I reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.

Jaimee Roberts  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arelis Guillermo  |  First Impressions 
Rating:
5.0

Lo recomiendo a mis amigos. Y volvería a utilizar el servicio.

Brenda Vega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEILANI PACHECO  |  First Impressions 
Rating:
5.0

Keishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. The best ❤️❤️❤️❤️💪🏻👌🏼

Clara E Matos  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Criselda Castillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLYN SANTOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Criselda Castillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLYN SANTOS  |  First Impressions 
Rating:
5.0

Friendly management.

TOMAS MEDINA  |  Overall Experience 
Rating:
5.0

The staff members on duty. The one guy. He handled over 13 customers at once. Each of us with an incredible dignity and respect. He didnt get mad when yelled at. He didnt get mad when someone asked for one more thing. He went above and beyond whats expected from someone under that much work. I wish I knew his name.

Kiel Chavez  |  First Impressions 
Rating:
5.0

I receive great service Thank you

MARIE LOREDAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMON BROOKS  |  Overall Experience 
No reviews have been submitted for this location.

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