Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for being considerate that people are going through rough times & being affordable.
SAKEENA GRAHAM
|
Overall Experience
Rating:
5.0
The only con that I have is that you don't have rest rooms on both sides of the facility.
Charles Sanders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Whalen
Rating:
4.0
Very friendly and helpful. Thank you
Matt Schmidt
Rating:
5.0
Customer did not leave a comment.
CURTIS WYATT
|
First Impressions
Rating:
5.0
The gentleman who was working was able to get me a storage unit when the one I was supposed to return the truck to said I didn’t have a reservation even though I had an email showing I had one. Alrthough their staff was polite they didn’t even have a unit available. So the guy at this location was able to get me a unit larger than I originally wanted.
Catherine Pranzetti
|
First Impressions
Rating:
5.0
Great storage place. I will recommend you guys to anyone I know
BRIAN LANZA
|
Overall Experience
Rating:
5.0
This facility was well managed very clean. Staff always helpful
Monica DiStefano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRACE GITAHI
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Amy Johns
Rating:
5.0
Joshua was especially helpful in the overall process. He's a great employee for you guys.
Charles Sanders
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew Platou
|
First Impressions
Rating:
5.0
Everyone was very helpful and friendly. I only moved out because the larger size unit I needed was not available.
Steve Payne
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER SHAFFER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edna sandoval
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monica Golly
|
Overall Experience
Rating:
5.0
awesome
Vincente Dominguez
Rating:
5.0
Customer did not leave a comment.
Mark Singer
Rating:
5.0
Ann and Josh did a good job helping obtain a unit that met my needs. Both were very professional.
Steve Payne
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Torrico
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT DROBEL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ricky Fields
|
Overall Experience
Rating:
5.0
Ann and staff were very helpful and answered all my questions. I wanted to see a unit at the Falcon Field facility and they were very accommodating in doing that.
BRENDA STANDLEY
|
First Impressions
Rating:
1.0
Ann was totally unprofessional, not customer friendly, disrespectful and would return to this uhale again.
Carla Collins
Rating:
5.0
Customer did not leave a comment.
leon loucks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy Robinson
Rating:
5.0
Excellent experience! Highly recommend them.
Cynthia Ward
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marilyn o'master
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gene Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul Dugas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany Kiel
|
Overall Experience
Rating:
5.0
Awesome people ,great service!
James Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reba Jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROGER EVERSON
|
Overall Experience
Rating:
5.0
It was such a wonderful experience working with these incredible people. They truly know the meaning of customer service. Thank you so much!
Martin Fernandez
martin fernandez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Hancock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leon Loucks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanne DeMayo
|
Overall Experience
Rating:
5.0
U Haul is the Cadillac in field of service
PEGGY CARL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rudolph Triviz
|
First Impressions
Rating:
5.0
I would have stayed but have condensed 4 units into one larger storage
charles myers
|
Overall Experience
Rating:
5.0
Ann was unbelievable she helped me from start to finish as I came to this location in Arizona from Alaska and she made sure our transition was effortless I would recommend Using UHAUL abut also ANN in fulfilling your needs thank you
MARK THOMAS ADKINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ann Stuckey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Heineman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Cummings
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda Warfield
Rating:
5.0
My items came out of the storage unit looking just as good as the day they went in. The units are clean and we found no pests when we took my furniture out
Jessica Campbell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ernie Breckenridge
|
Overall Experience
Rating:
2.0
The management of this company needs to train their employees a little bit better. I arrived at the proper time exactly at 12:30 which was my scheduled time to pick up the van. The man who was helping me really didn't know how to do the process on the computer screen so by the time he was able to figure it out with the help of his manager who was at home it was 50 minutes later. So, I got a late start and after I left. I noticed that the text I received said I only had 3 hours left meaning I lost a full hour of my scheduled time with the van. It was a good thing that we didn't have a whole lot to move because I got it back in just under the 3 hours. I just feel like in the future the employees need to know how to do the reservations because by the time I left with the van there were a few irritated customers waiting to be assisted.
If there was a positive it was the rental van as it was a fairly new van with under 10,000 miles on it and very comfortable and easy to ride.
Joseph DiZoglio
Rating:
5.0
I will use this storage facility again in the future.
Carlene Dempster
|
Overall Experience
Rating:
2.0
Fix issues with computer transactions not working and require manual entry. Keys were misplaced by staff so took longer than necessary to find upon pickup. When returning I noticed their office was so hot like 80+ degrees when temp outside was 72 and they had to have the heater on. Annoyingly charged a full day’s rate when only 30 mins late for drop off, even though Uhaul wasted 30 mins of my time during pickup process…uggh!
Diane Wampole
Rating:
4.0
Customer did not leave a comment.
Rick Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
willam tough
|
Overall Experience
Rating:
4.0
The Uhaul storage rental closest to us is the Falcon Field location in Mesa AZ, but there is no staff at that location. Had to go to the store at 457 S Higley Road Mesa which is only about a mile or mile and 1/2 further, but it was a bit inconvenient when I went to the Falcon Field location to purchase moving materials and realized there was not an actual store there.
Susan Luttjohann
|
First Impressions
Rating:
5.0
Kind, friendly, knowledgeable, quick
Rick Johnson
|
First Impressions
Rating:
5.0
Give Travis a well done pat on the back
Randall Fulton
Rating:
5.0
Customer did not leave a comment.
Monica Golly
|
First Impressions
Rating:
5.0
none, nice location excellent staff.
Scott Primm
Rating:
4.0
Customer did not leave a comment.
PATRICIA LANDIN
Rating:
5.0
nothing.
Kurt Kappes
Rating:
4.0
My son talked to Anne,and she was great
sharon Glenn
|
First Impressions
Rating:
5.0
I was redirected to this location but they didn’t have the dolly that was on the reservation. When UHaul Corporate has to redirect the customer from the original location to another because the vehicle isn’t on site, they should ensure the equipment is available at the new site.
The customer service at the site was great. The POS equipment wasn’t very good, I couldn’t pay w/ a chip credit card.
There was also a problem with the link sent to my email. I couldn’t get to the next page after uploading my driver’s license. I was unable to upload a photo of the back of my license.
The driver’s license requirement should be sent in advance of pick up. It will make the transaction smoother for both the employee and customer.
Thanks
Teresa Adams
Rating:
4.0
Customer did not leave a comment.
ALAN KRIVANEK
Rating:
5.0
The staff was professional and extremely nice I would indeed recommend this facility
Jason Green
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wendy Duncan
|
First Impressions
Rating:
5.0
The manager, Ann, was exceptionally helpful.
willam tough
|
First Impressions
Rating:
4.0
The right front tire was underinflated. Vehicle maintenance is important for rentals.
John Ploof
Rating:
1.0
I think I was charged much more than I was supposed to
Sarah Montoya
Rating:
5.0
Customer did not leave a comment.
ROBERT WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bonnie Bowers
Rating:
5.0
The representative was very friendly, professional, and quick. This was my best experience with U-Haul ever.
DWayne Thomas
Rating:
5.0
Ann and Amber were both very nice and helpful
Renee Bjorklund
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorie (Sunny) Reaser
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Masson
|
Overall Experience
Rating:
5.0
Great colleagues, great service, great equipment.
Thomas Myers
Rating:
5.0
Customer did not leave a comment.
Peg Paul
|
First Impressions
Rating:
5.0
They went above and beyond to help us out.
Kendra Bryson
|
Overall Experience
Rating:
5.0
She went above and beyond to help us out. She came through!
Kendra Bryson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynn Foster
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wynn Watkins
Rating:
5.0
Love my storage area. Have had it since May 2019...
Can't stand U- Haul rental trucks and the off site pick up places.
Worst experience and service EVER IN JUNE 2022
Lorie Crader
|
First Impressions
Rating:
5.0
The team at Leisure World U-haul were awesome. Thank you for the 2 years I was there!
Kelly Grigsby
|
Overall Experience
Rating:
5.0
Manager is awesome and very helpful accommodating and friendly
MARK THOMAS ADKINS
|
First Impressions
Rating:
5.0
Very nice people, helpful.I’m very happy working with this facility.
Lidia Fruzynski
|
Overall Experience
Rating:
5.0
Great facility, friendly staff. I would use again.
Hedy Kuhr
|
Overall Experience
Rating:
5.0
Great customer service
Monica DiStefano
|
First Impressions
Rating:
5.0
Could not be better
Thomas Kemp
|
First Impressions
Rating:
4.0
Professional, accomadating and friendly ...
douglas brodman
Rating:
5.0
Customer did not leave a comment.
Andreas Frick
|
First Impressions
Rating:
5.0
David was great in helping with the process of setting up the unit and explained and answered all my questions.
dariusz krzywon
|
First Impressions
Rating:
5.0
All of you were wonderful.
Thank you so much.
Angel
angel schiefelbein
|
Overall Experience
Rating:
3.0
Had multiple times when I was told I did not pay when I did. Also was told that my lock was still on the unit when it was not.
Amanda Beatrice
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
renne kendall
|
First Impressions
Rating:
5.0
Very kind and helpful and explained how everything works very clean and well cared for
coleen strilcov
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie Valencia
|
First Impressions
Rating:
5.0
Clean well maintained units and facilities. Staff is knowledgeable, accommodating and fry!
Connie Cohen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN WILLIAMS
|
Overall Experience
Rating:
5.0
I most appreciated how easy the staff made this experience. I live out of state and the employees were truly helpful with all of my needs.
Joan Schnepp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN HENRY
|
Overall Experience
Rating:
5.0
Perhaps the only thing that I'd add is some sort of after hours bathroom access.
STEVEN HENRY
|
First Impressions
Rating:
5.0
I have had several different sized units at both facilities. Great experience every time.
Betty Briscoe
|
Overall Experience
Rating:
4.0
The storage facility was always clean and the team was always very nice to deal with. Suggestion: you should offer pro-rated refunds when the customer closes their storage. My monthly rent was due on the 12th of each month, I closed my storage in the same month on the 17th ( 5 day difference)and was told you do not pro-rate any refunds. Wanted to mention this as I believe that would be a great step with your customer service. Thank you
Sarah Rector
|
Overall Experience
Rating:
2.0
I needed to rent a unit to store my ATV. I told the employee what I was looking for, I even showed him the ATV. He sold me a 10x10 storage unit on the interior and building and I could not even fit the ATV through the hallway or maneuver the corners.
Obviously I had to get a refund and rent elsewhere.
Dusty Jenkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn Otto
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bev Goodwin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Narter
|
Overall Experience
Rating:
4.0
Only negative is that they don't prorate if you clean out before month end.
katheryn kennedy
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tim LaBorde
|
Overall Experience
Rating:
5.0
nothing. everything was great
Gregory Petzold
Rating:
5.0
the person at the counter was friendly and professional
MICHAEL BINDER
Rating:
5.0
Customer did not leave a comment.
Jean Freeman
|
Overall Experience
Rating:
1.0
The van was reserved for a 4:30 pickup, there was not anyone there to meet me at 4:30. I called and the manager said the person was at another location but would be over in 15 minutes. They arrived just before 5pm, due to the delay I missed my pickup window and lost out on the item I needed to move with the van. I would not rent from this location again. They could have let me know that the pickup time was not possible but instead I am out $50.
DAVID ALMARAZ
Rating:
5.0
I love Uhaul
Vittorio King
|
Overall Experience
Rating:
5.0
Of course we thought our things would be in this climate controlled facility for 3 montbs that turned into 2 years. The staff was always considerate and friendly. Very knowledgeable stafff as well. The facility was always spotless and well maintained. Climate was very comfortable when we had to go into our unit for something. Our items came out as well as they went in.....no warping of anything ....no bugs!!!! The price of tbis storage facility was also reasonably-priced. I highly recommend using this facility for storage!
Linda Kennedy
|
Overall Experience
Rating:
5.0
Vehicle displayed a change oil message
Ronald Wisdom
Rating:
2.0
There is no such thing as climate “control” when you keep it at 80 degrees. False advertising and one day someone will sue you over it
Natalie Jensen
|
Overall Experience
Rating:
5.0
Very helpful!
Wendy B Duff
Rating:
5.0
Customer did not leave a comment.
Dyana Hesson
Rating:
3.0
Customer did not leave a comment.
James Zofkie
Rating:
5.0
Customer did not leave a comment.
Padmarao Jevaji
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Randahl Garber
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sandra patton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VICKI HARRELL
|
First Impressions
Rating:
2.0
First, Amy called me a liar, outloud, in front of other customers. She actually said, “you are a liar” about my alternate contact.
2nd, you advertise “climate control” yet you have instructed your manager Amy and staff to keep the facility at 85. That is not climate control. You state that you keep the temp between 65 and 85 per your signs. However, Amy was very clear that she would get yelled at, abused amd fired if she kept the facility belied 85 degrees.
You also refused to assist me in renting due to a disability. Amy was trying to give the me the furtherest and least axxess able unit.
This is a Federal ADA claim, which I intend to pursue, and a breech of contract claim since it is not climate controlled, which is another law suit.
Mi do plan on exercising my full rights and bringing a suit against you for these items…let us hope you don’t ever do this to someone else. This is NOT the first time I am sure!
Natalie Jensen
|
First Impressions
Rating:
5.0
Everything was ok with me.
Gordon Hewitt
Rating:
5.0
Ann & Amber helped me from day one.
One thing was the main UHAUL work number was always BUSY
Difficult to get through.
Why Ann gave me her cell number to get through. Sure UHAUL could do a better job about wait times of up to 20 min on a work line? Not Ann or her staff members fault. Thank you Melinda McKinney-Miller RN Leisure World Mesa, AZ
melinda miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Concepcion Aul
Rating:
5.0
Customer did not leave a comment.
BRITTANY THOMPSON
Rating:
5.0
Customer did not leave a comment.
JOSEPH RIDDLE
Rating:
5.0
Customer did not leave a comment.
Maria White
|
Overall Experience
Rating:
2.0
Was charged $89 for 3 hours on a van
Fredrick Kneer
Rating:
5.0
I Love Ann, she was great all this time and her assistants were all great! Thank You
Fransisco Elias-orona
|
Overall Experience
Rating:
5.0
Customer service was excellent. She was friendly and delightful.
Timothy Tarleton
Rating:
5.0
This facility is run very efficiently! It’s a clean secure situation as well. The office staff is always helpful and courteous above and beyond. Enjoyed every experience!
Timothy Simpkins
|
Overall Experience
Rating:
5.0
Excellent facility. gonna be happy here I believe. Amber CSR was outstanding thank you for your fine service. GM Ann has been always available by phone. thanks ladies for answering your phones because when it goes to the reservations people its horrible.
GEORGE GUILBEAULT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
avery sellards
|
Overall Experience
Rating:
5.0
Very clean and I like that It has AC In the storage unit
Randahl Garber
|
First Impressions
Rating:
5.0
Clean and good service.
Gordon Hewitt
Rating:
5.0
Great place I would recommend u haul to anyone
William Denker
|
Overall Experience
Rating:
5.0
I have been using Uhaul Leisure World and Uhaul Falcon Field on and off for the past 3 years. Their staff are always so very friendly and helpful.
Betty Briscoe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kimberly baldwin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Paulson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mike Crisp
|
First Impressions
Rating:
5.0
Clean facility. Carts were helpful and worked well. Restrooms available if needed
Front office staff was very nice.
Colleen Gastonguay
|
First Impressions
Rating:
5.0
From beginning to move-in, everything went smooth!
Donald Narter
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nicole Harris
|
Overall Experience
Rating:
5.0
Great customer service. Smooth move in and out. Lovely facility.
Christopher Picciuolo
|
Overall Experience
Rating:
5.0
Excellent and friendly service made the process easy! Thanks
MICHEAL KRUSKOP
Rating:
5.0
Customer did not leave a comment.
Vittorio King
|
First Impressions
Rating:
5.0
The agents were very nice and helpful
Marcel Fowler
Rating:
5.0
Excellent staff. Excellent facility. Experience could not have been better.
William Copeland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sherril Thompson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ZYLANIA PARKINS
|
First Impressions
Rating:
5.0
The staff is AMAZING at this facility. We’ve had several storage units and this was by FAR our best experience. We will definitely use them in the future if we need to!
Rebecca Filhart
|
Overall Experience
Rating:
5.0
Used it for moving and it was perfect. Very helpful team with any help I needed.
Lauren McElroy
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
George Sagel
|
Overall Experience
Rating:
5.0
The lady there at the front her name was Ann brandau she was the nicest and most polite lady that I have ever dealt with .
Vaughn Nelson
|
Overall Experience
Rating:
5.0
This facility is so clean. The staff are friendly & helpful.
Lisa Cumbie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristopher Walrod
|
First Impressions
Rating:
5.0
Ann and her staff provided wonderful customer service.
roy pope
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana Mclaws
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diana rysewyk
|
Overall Experience
Rating:
5.0
I would definitely rent again with this location and staff
Mary Malakan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen Colombo
|
Overall Experience
Rating:
5.0
The customer service was outstanding & the facility is extremely clean & well maintained.
Lisa Cumbie
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dawn Villalva
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Gadberry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zakkary Severns
|
Overall Experience
Rating:
5.0
Loved the inside clinic controlled unit. Staff very pleasant especially Ann. Would use again if I needed to.
Fredrick Shaw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELIQUE GLOVER
|
Overall Experience
Rating:
5.0
Liam and the new guy (I forget his name) were awesome. Very professional and helpful. Thank you. I look forward to moving the contents of one of my PODS in there. I hope it works out as I anticipate it will.
Kelly Grigsby
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Theresa Lotz
Rating:
5.0
Customer did not leave a comment.
anders nilsen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathryn Gracia
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ernie Breckenridge
|
First Impressions
Rating:
3.0
I had reserved a utility dolly online, but they are not available at this location which led to a very long check-in process and a lot of confusion.
Christopher Joannes
Rating:
5.0
Customer did not leave a comment.
Michael Fisher
Rating:
3.0
All good until the end when you give no refund for unused days of the month. Used 10 out of 30 and no refund for 20 days. Quite expensive! Very disappointing.
Nadine Daehler
|
Overall Experience
Rating:
5.0
The guy that helped us was Davis at Liesure World Storage and he was so efficient but kind and went way above to help us get the space we needed! Great experience all around!
Timothy Simpkins
|
First Impressions
Rating:
5.0
Ann and Amber went way beyond helping me as I transitioned into moving into my home. The dates kept changing at my end, and they not only accommodated me, but were so friendly in the process. Mere words cannot express my gratitude.
monica reznicsek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Korson
Rating:
4.0
Customer did not leave a comment.
FEDELYN OUANO
Rating:
5.0
Customer did not leave a comment.
Bev Goodwin
|
First Impressions
Rating:
5.0
Very friendly and helpful
Peter Lastrange
|
First Impressions
Rating:
5.0
very helpful, very pleasant with complete knowledge attitude. Best part of our 2000 mile trek!
THANK YOU!
tommy bartels
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
deana willson
|
Overall Experience
Rating:
5.0
Fast, friendly and very simple. Thank You
Bobby Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRETT PARKINSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN DOSTALER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Fredrick Shaw
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah Rector
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chizsea irwin
|
First Impressions
Rating:
2.0
Customer satisfaction was poor. While the vehicle itself was fine, the check out and return process were less than ideal. They were difficult to navigate and employees were unable to give information and help.
Taylor Misuraca
Rating:
5.0
Excellent customer service and great facility. Thank you!!!
PHILLIP DUFF
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Marquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eugene Chastain
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shirley riddle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
louie grijalva III
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Schroeder
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon Alley
|
Overall Experience
Rating:
5.0
Leo was awesome would recommend ur storage facility to everyone he was so helpful from the moment I arrived there until I unloaded the truck and trailer
Christopher Marquez
|
First Impressions
Rating:
5.0
No suggestions for improvement, but just want to thank Amber for helping Tyler complete our rental process - he said he was new & needed help adding a new driver. Together they got us on the road fast & all documented!
Kenny Bean
Rating:
5.0
Nothing. Stall were personable and professional when renting and returning.
JOHN MAHLUM
Rating:
5.0
Customer did not leave a comment.
brian carbajal
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kayleen Moore
Rating:
3.0
I had reserved a dolly which this location did not have and we had to go to another location to pick one up, the check out process was slow and not very good. The drop off was excellent.
Dennis Burdick
Rating:
5.0
Customer did not leave a comment.
Kimberly Gruver
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josh Haslam
Rating:
5.0
Customer did not leave a comment.
KRISTINE KOCHERHANS
|
First Impressions
Rating:
5.0
very friendly people. I was having trouble , with the exact day I needed the van, I think I rescheduled 3 times. They would change the date with a smile. Great Great people.
Gordon Hewitt
Rating:
3.0
There was trash in the van when we picked it up and we ordered a regular dolly but we were given an appliance dolly. Customer service was slow. Price was decent for what we needed.
Brian Heaward
Rating:
5.0
Customer did not leave a comment.
Zakkary Severns
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peggy Esseline Cameron
Rating:
4.0
Customer did not leave a comment.
Robert Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond Dellefave
Rating:
5.0
Customer did not leave a comment.
Shannon Battani
Rating:
5.0
Customer did not leave a comment.
Mason Peters
Rating:
3.0
Was closest location for our needs. Parking area a bit tight. Van rental came from another location so it wasn't there when we arrived. Attendant was good and cleaned the driver area with some type of cleaner before we used it.
Reserved van rental on line for a fair price, picked it up, used it and dropped it off hassle free. Can't beat that.
joan smith
Rating:
5.0
We thought it was a great place to store stuff. Thank you each of you who we spoke with at U Haul.
Mary Hasti
|
Overall Experience
Rating:
5.0
Very kind staff
Megan Rogers
|
First Impressions
Rating:
5.0
Perfect location
George Sagel
|
First Impressions
Rating:
5.0
Really went out of their way to help and make it happen quickly and efficiently.
Joan Schnepp
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bruce Redding
Rating:
5.0
Customer did not leave a comment.
Denice Martines
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendi Unruh
|
Overall Experience
Rating:
5.0
Great place to store a great staff to work with would use them again
BELLA JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paula Gray
Rating:
5.0
Customer did not leave a comment.
Ann Warman
Rating:
4.0
Customer did not leave a comment.
Chris Rogers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kiefer Hazlett
Rating:
4.0
There was a little confusion with the first check-in and assigning the unit.
deana willson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mary Hasti
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN CLARK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judith Browning
Rating:
5.0
Liam and the manager were exceptionally helpful. A plus!!
Erik Hamilton
|
First Impressions
Rating:
5.0
I will use them again .it was very clean .
GEORGIA BOISJOLIE
|
Overall Experience
Rating:
5.0
All I can say is top notch! Great experience.
Ryan Greve
|
Overall Experience
Rating:
5.0
friendly staff, far more helpful than other nearby UHaul stores
Ann Warman
Rating:
2.0
On both days that I moved in and out the employee who was scheduled to open was late opening. On the day that I moved out the employee kept the door that goes from storage to the showroom locked.
Amy Schaub
|
Overall Experience
Rating:
5.0
Clean facility, helpful employees. Only issue I had was on move in day, the lock was not removed for me to use the unit. I had to call the manager in to unlock the unit, She showed up promptly and was apologetic, no other issues.
jacob Pepel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Martines
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Visions Assisted Living
|
First Impressions
Rating:
5.0
great help
Jessie Amador
|
First Impressions
Rating:
3.0
All went well until I inquired about the late fee email I received and Ann the manager was very short and rude with me. We are all in this pandemic together and customer service should be kept professional. I removed my belongings because of her behavior.
Brenda Gonzalez
|
Overall Experience
Rating:
1.0
I had a miserable experience trying to pick up my truck with my smart phone. I had to cancel that reservation and make a new one with a live person. The person in the office was helpful but the rest of the experience was a nightmare. Will never use U-Haul again.
Katee Morrison
Rating:
5.0
Customer did not leave a comment.
tamara mccuistion
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Helen Zaiger
Rating:
5.0
Helpful, kind and followed COVID protocols perfectly!
John Bargas
Rating:
5.0
Barbara was amazing!
Karen Olenski
Rating:
5.0
Customer did not leave a comment.
Josh Westrum
Rating:
5.0
Not a thing, all good!
Micheal Kruskop
Rating:
5.0
Customer did not leave a comment.
Patricia Reid
|
Overall Experience
Rating:
5.0
Love this place took advantage of the first month free not many storesge facilities offer first month free check around do your homework it's worth it
Kenneth Atkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
judy green
|
Overall Experience
Rating:
1.0
I recieved the worst customer service imaginable. When I went to pick the truck reserved the Rep gave me keys but no paperwork. I inquired about it and was told I didn't need any. I finished my move, returned the truck and recieved several additional charges that I didn't agree to. Worst experience ever. Highly reccomend going with anyone other than Uhaul if moving!
Donald Williams
Rating:
5.0
.
Linley Hutsler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Westrum
Rating:
5.0
Customer service was excellent, extremely friendly and went out of their way to help explain the locking system. Great people to work with.
Lucy Berryhill
|
First Impressions
Rating:
5.0
This place was great we used uhaul the last 5 years to haul our girlscout cookies when the came in
Benjamin Warren
Rating:
5.0
Excellent!!!
Brenda Bale
|
First Impressions
Rating:
5.0
Barbara was very helpful its very clean
Patricia Reid
|
First Impressions
Rating:
4.0
..
Bryan Hart
|
Overall Experience
Rating:
5.0
Very helpful, explained everything in detail.
Linley Hutsler
|
First Impressions
Rating:
5.0
Very nice and explained everything, thank you!
sean st cyr
|
First Impressions
Rating:
5.0
Great customer service! Very friendly and personable! The pick up and return process were both easy!
Despina Papadakis
Rating:
5.0
I have rented from you several times and unfortunately have had the same issue twice. I reserve online, but when it get to the location the vehicle is currently rented. I then get told that the online system keeps sending people to the wrong store and bumps the other persons reservation. I had to go to a store out of my way to pick up the van we needed. Since you have a 50 dollar guarentee the vehicle will be available, I feel I should be given the 50 dollars for inconvenience.
Kristen Flores
Rating:
3.0
We arrived a few minutes after closing, and the worker was unfortunately not able to help us over the counter, but did recommend I triy doing the 24 hour pickup instead, as he just put keys in the lock box. It was kind of a pain switching from an over the counter reservation to 24 hour pickup. I think the only suggestion I have would be to have the ability to switch that on the fly through the app or website, rather than having to cancel the reservation and make a new one from scratch.
Matthew Toliusis
Rating:
5.0
Customer did not leave a comment.
Janet Czapski
Rating:
3.0
Be precise about information that is given to customer. It is the customer’s money.
Alfreda Wilson-Simmons
Rating:
4.0
Customer did not leave a comment.
Ernie Breckenridge
Rating:
5.0
Using the online check in & return of the rental made the experience easy & low stress. Thank you.
teresa elmore
|
Overall Experience
Rating:
5.0
Everything was well explained and our rental went very smoothly.
Janet Czapski
Rating:
2.0
I did not appreciate moving in then 1 week later we had to move out of unit because of construction. You should have known about the construction before putting us in there. My husband died at this ti
Timothy Stutzman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne Hartman
Rating:
4.0
Swiping the card was difficult because of the placements of the bumpers in the back and the lack of room under the machine on the front one.
Johanna Bonds
|
Overall Experience
Rating:
5.0
The representative that helped with my reservation when I came in was beyond fantastic and I really appreciate all he was able to help with
Camille Valesquez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carolyn Bower
Rating:
5.0
Very quick and easy. Dealt with a young lady on pick up and a young man later on drop off, both were very friendly and professional. Overall, it was a very good experience.
Bruce Redding
Rating:
5.0
Customer did not leave a comment.
Matthew Ruppert
Rating:
1.0
My truck broke down on the freeway and the fuel line was disconnected so gasoline poured all over the street. We waited over and hour for someone to say the clip was not connected.
Ashley Valentine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorete Feka
Rating:
5.0
Everything was great
Timothy Stutzman
|
First Impressions
Rating:
5.0
Great storage facility, staff are super friendly and helpful.
Matt Hamm
|
Overall Experience
Rating:
5.0
The experience was great and smooth. Ann helped us very well.
Dattatreya Joshi
|
First Impressions
Rating:
5.0
Staff was helpful!
James Hail
|
First Impressions
Rating:
5.0
Very friendly and helpful, highly recommend
Martin LoFaso
|
First Impressions
Rating:
5.0
Staff was always very kind polite and helpful. When I had technical issues with my card access, they always assisted me. I would rent a unit there again in the future if needed.
Berenice Rios
|
Overall Experience
Rating:
5.0
I rented a storage unit and Tyler really helped me get the size needed And
very well informed on all my and daughters questions/concerns. He did a
very professional job excellent employee. Evelyn A
Evelyn Aichelmann
|
First Impressions
Rating:
5.0
Ann was extremely helpful. She went above and beyond for me. I really appreciate her top rate customer service
kathy grant
|
Overall Experience
Rating:
4.0
Ann is a keeper! She was pleasant, knowledgeable and sharp. Great experience.
jay robers
|
First Impressions
Rating:
5.0
U Haul has the very BEST employees in east Mesa AZ,`that I have EVERY had the pleasure to work with. Anna and Her assistant at thee storage facility on Higggley were especial note worthy
Greg Ruddy
|
Overall Experience
Rating:
5.0
Had to wait quite awhile while your employee was writing up a contract on the phone. Would be nice if you had more than one person working at a time. Ann was wonderful once she became available.
Tamara McDaniel
Rating:
5.0
Customer did not leave a comment.
paige leili
Rating:
5.0
Always friendly and helpful, no complaints
Jacqueline Sovia
|
Overall Experience
Rating:
4.0
The rep was kind
Josephine Delgado
|
First Impressions
Rating:
5.0
Very efficient! Thank you
Jeffrey Berg
Rating:
5.0
Very good experience
Larry Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Littleton
Rating:
5.0
The agent who helped me was awesome. Great service and a great experience.
Steven Franco
Rating:
5.0
Customer did not leave a comment.
Ronald Brasgalla
Rating:
5.0
VERY GOOD!
LUCILLE KENESON
|
Overall Experience
Rating:
5.0
Gotta say that manager ann was amazing loved her service her kindness..
My experience with uhaul was 5 star's
Giuseppe Bologna
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Carrillo
Rating:
5.0
Customer did not leave a comment.
Karl Kempf
Rating:
5.0
VERY friendly and helpful..
Larry Brown
|
First Impressions
Rating:
5.0
More employees on duty...sole employee on duty was overwhelmed, but handled it well...
Ralph Esten
Rating:
5.0
Excellent customer service from Tyler!
Briauna Draskovic
|
First Impressions
Rating:
5.0
Ann was delightful and a pleasure to work with!! Actually the best part of my U-Haul experience!!!
LUCILLE KENESON
|
First Impressions
Rating:
5.0
Easy access to our unit.
STEPHEN POWERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marco Castro
Rating:
5.0
Customer did not leave a comment.
John Schorsch
Rating:
5.0
Very professional and knowledgeable
monica reznicsek
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald Brasgalla
Rating:
5.0
New facility. Clean, friendly, informative and helpful staff.
richard hansen
|
First Impressions
Rating:
5.0
Persons I dealt with directly were nice, friendly, and helpful.
Olga Danelowitz
Rating:
4.0
Parking is not optimal.
Barbara Mac Dermot
Rating:
4.0
It seems all the hiccups from opening we’re corrected.
Ryan Lindow
|
Overall Experience
Rating:
5.0
Could not ask for a better experience. The customer service is top notch!
Sheri McLaren
|
Overall Experience
Rating:
5.0
Ann and her crew at this location are AWESOME! Super friendly and had everything ready to go when we arrived. I will definitely be referring this location to anyone in need of a uhaul .
Amanda Geiger
Rating:
5.0
Ultra clean facility, staff is awesome!!
jason burt
|
First Impressions
Rating:
5.0
Check-in info was given comprehensively and the staff were most helpful with the assistance we needed.
Janet Czapski
|
First Impressions
Rating:
4.0
Didn't like being charged for lock for unit, a lock that can't possibly be used anywhere else for any other purpose. It's cheap of the company to charge $7 for something that probably costs .50!
Tracy Bascom
|
Overall Experience
Rating:
5.0
great customer service
roy pope
|
First Impressions
Rating:
5.0
Great employees, nice facility
abid ali
|
Overall Experience
Rating:
5.0
We had an excellent rental experience with your rep (didn't get his name) yesterday. He was very friendly, knowledgeable and helpful. He explained all to us and we had no questions afterwards - great!
Kathleen McKim
|
First Impressions
Rating:
5.0
Facility was great and the staff was very helpful
mary nye-matthews
|
First Impressions
Rating:
4.0
Very pleasent employees and whole process was a good experience
Dennis Conzatti
Rating:
1.0
I only had access to my unit during the office business hours.
I was one day late so he called me, but it was 7:00 AM! I don’t answer so he called my contact person that early as well!
Michelle Johnson
|
Overall Experience
Rating:
5.0
Ann has excellent customer service skills!
kathy grant
|
Reservation
Rating:
5.0
Ann and the other ladies in the office went above and beyond to be helpful.