Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing negative to say. I was treated very nicely, professional and on time
Wayne D
Rating:
5.0
Thanks for the new hitch,couldn't be happier ,your staff rocks
ron h
Rating:
5.0
Customer did not leave a comment.
malachi t
Rating:
4.0
The delivery driver for my ubox drop off and pick up was very helpful and punctual. I was able to fit everything I had into 1 ubox instead of the 2 I ordered and I appreciated being able to be refunded for the one I didn't use. Easy process to book. Tracking the order on the website has been a bit harder because it doesn't always come up under my account for some reason. That would be the only thing I would change is ease of use on the website.
Lauren B
Rating:
5.0
Customer did not leave a comment.
Jacob J
Rating:
5.0
I had a great experience. The hitch was installed on my vehicle while I waited. Service was top notch and staff was friendly.
Peter B
Rating:
5.0
Quick and friendly customer service. Very clean location, best in Buffalo!
No improvements needed.
Michael K
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
everything is great now
george k
Rating:
5.0
Everything was excellent! Associates were polite and explained everything very well and the work was done quickly.
William H
Rating:
5.0
Customer did not leave a comment.
Efrain S
Rating:
5.0
Customer did not leave a comment.
kenneth r
Rating:
5.0
Not 1 complaint
Max R
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Nicole C
|
Overall Experience
Rating:
5.0
Great experience.
Shameka P
Rating:
5.0
Customer did not leave a comment.
Ernestine B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frederick C
Rating:
5.0
Team stepped forward with a relaxing greeting and an update on what to expect. System installed per specs and demo performed.
Ed h
Rating:
5.0
Customer did not leave a comment.
christine r
Rating:
1.0
They gave me the towning with out no explication how to open the side for the driver open.
Jean F
Rating:
5.0
Customer did not leave a comment.
Walter S
Rating:
5.0
Doin a very great job
LAMONTD J
Rating:
5.0
Customer did not leave a comment.
Thomas J
Rating:
5.0
Customer did not leave a comment.
Jamail A
|
Overall Experience
Rating:
4.0
I didn't say that the truck wasn't clean but the mats were dirty and it should've been wiped down on the inside.
pamela N
Rating:
1.0
Customer did not leave a comment.
Destiny H
|
Overall Experience
Rating:
5.0
The best of the best always profesionals and friendly ! Great service the best in whole buffalo
Abraham R
Rating:
5.0
Customer did not leave a comment.
LELA W
|
Overall Experience
Rating:
5.0
Kevin R. was amazing, very helpful, professional, and also offered advice to save me money and time. Coming from someone who has worked in retail for 17 years, customer service goes a long way with me and he definitely exuded customer service skills.
SHARQUITA O
Rating:
5.0
Customer did not leave a comment.
eric b
Rating:
5.0
Kevin R. was extremely professional, courteous, and helpful. He went above and beyond in assisting me wh my rental and storage unit.
SHARQUITA O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melanie L
Rating:
5.0
Customer did not leave a comment.
Jamar C
Rating:
5.0
Customer did not leave a comment.
melissa p
Rating:
2.0
Customer did not leave a comment.
Nicole C
Rating:
5.0
Customer did not leave a comment.
ANDRE B
Rating:
5.0
Customer did not leave a comment.
Abraham R
Rating:
4.0
Customer did not leave a comment.
NIYA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Franklin S
Rating:
5.0
Very friendly customer service, and fast process
Luis D
Rating:
5.0
Great service, great equipment and excellent location..
Hector V
Rating:
5.0
Customer did not leave a comment.
Edward T
Rating:
5.0
Customer did not leave a comment.
CARLOS S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry l
Rating:
5.0
Customer did not leave a comment.
Christine R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Misty M
Rating:
5.0
Customer did not leave a comment.
Angel L
Rating:
5.0
The individual who helped was very nice and helpful.
Albert N
Rating:
4.0
Customer did not leave a comment.
Leslie S
Rating:
5.0
Customer did not leave a comment.
Charmetra T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheila R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cindy S
Rating:
5.0
Customer did not leave a comment.
Allen H
|
First Impressions
Rating:
5.0
Excellent and would highly recommend
Nicole W
Rating:
5.0
Continue
Robiul H
Rating:
1.0
I sent multiple emails to try and resolve issues with the storage unit dating back to last fall. None were returned. I called multiple times. No calls made it to anyone local, all were redirected to the central office. Notes were left on my account to get in touch with me to discuss damage to the contents of my storage unit. I was never called.
This was a horrible experience and I wouldn't recommend this storage facility to my worst enemy.
I see that you ask me to try to reach out to the local facility to resolve disputes. I'd love to, but I've been doing that for months with no response. I am done and happy to be.
Allison L
|
Overall Experience
Rating:
5.0
Wonderful place good service
Franklin S
Rating:
5.0
This is my go to Uhaul place. I've never been to a different uhaul. This is the one. Everything and everyone is so cool.
Chantel C
Rating:
5.0
I never been to this location and I’m so glad I booked here. Super clean genuinely friendly staff top tier service definitely worth the patronization.
Demetria R
Rating:
5.0
Customer did not leave a comment.
Patrina W
Rating:
5.0
The CSR was great! Walked us through everything, explained everything thoroughly and was very polite. Great job and thank you!
Roxane S
Rating:
5.0
Nothing place was on the ball answered any questions I had the customer service was excellent thank you Carolin
Adam F
Rating:
5.0
We are a repeat customer and will return here again.
Ken K
Rating:
5.0
Customer did not leave a comment.
Brandon R
Rating:
5.0
Customer did not leave a comment.
ken r
Rating:
5.0
Customer did not leave a comment.
emilio j
Rating:
4.0
Courteous, knowledgeable staff. This made my experience quick and easy.
Edward M
Rating:
5.0
This entire process was flawless!
Tracy J
Rating:
1.0
We have rented storage boxes twice within the last couple of year. Both times we have been charged for another month rental AFTER the storage ox was returned. This last rental when I returned the box I explained to the rep what had happened on the previous rental and he assured me it wouldnt be an issue this time. Well he was wrong we got charged another month after the box was returned. had to waste time on the phone trying to get it straightened out and we still dont have our money back in our account. This is totally unacceptable i hope we never have to rent a box again
Christopher S
Rating:
5.0
Customer did not leave a comment.
Dawn V
Rating:
5.0
Customer did not leave a comment.
Paul T
Rating:
4.0
Customer did not leave a comment.
Regina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felix C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Timothy A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George M
|
First Impressions
Rating:
4.0
Charge same price as online quote as opposed to 60 dollars more.
Michael w
Rating:
5.0
Customer did not leave a comment.
Jim P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara P
Rating:
5.0
Love this place
Franklin S
Rating:
5.0
Very helpful and very polite with customers
Edgardo G
Rating:
5.0
Customer did not leave a comment.
russell r
Rating:
5.0
Customer did not leave a comment.
Vivian M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARET V
Rating:
3.0
The girl who helped me was very rude to my Autistic Son!!!!
Sarah f
|
First Impressions
Rating:
5.0
Carolyn at the Perry Street location is friendly, fast, and efficient. She was very helpful and was able to arrange the proper truck for us. Excellent service.
Cindy K
Rating:
3.0
Customer did not leave a comment.
Douglas T
Rating:
5.0
Customer did not leave a comment.
Rene I
Rating:
5.0
Customer did not leave a comment.
Laura C
Rating:
5.0
Keep doing what ya do
Rosemary B
Rating:
5.0
Customer did not leave a comment.
Marian C
Rating:
5.0
Customer did not leave a comment.
Jennifer A
|
First Impressions
Rating:
5.0
Great job
Ramesh S
Rating:
5.0
As much as moving stuff in and out goes, not much fun BUT UHaul made the whole experience great. We did not have one complaint or problem. Nothing was bent or broken, all was good. Thank you for all your help. J Porretti
janette p
Rating:
5.0
Nothing, it’s quick fast and perfect
Deborah B
Rating:
1.0
When I got in van was coffee spilled in it. The rep did clean it when I brought to attention so no big deal. I drove the van just under 50 miles and noticed that the gas gage dint move and thought well I dint drive that far. I called before returning to verify at what notch I needed to fill to before return it and rep advised just under the first notch after the E . As I'm looking at it I noticed it was already there so to be sure I wanted to add a bit. As I'm getting gas the gage did not move at all and nozzle kept clicking indicating that van was full . As the gage read under half tank I thought ummm ok something wrong with pump so I kept doing it and clicking then gas was spitting out . Surly per the gage it's not full so went to another pump and same thing happened I recorded it with my phone. When I dropped van off I said I think your gas gage is broke and I just put $20.00. In and wouldn't take anymore there's no way I used 20 in gas . The rep said no the gage isn't broke its a new van . I said I get that but the gage hasn't moved and I have a video of me trying to pump it. He said well it's fine cause it's exactly where it needs to be . I said isn't that weird the gas is exactly where it was when I picked it up yet I added 20.00 and was clicking off. He said he don't know it's new and he's not the manufacturer. Like WTH reguardless of if I'm right or wrong I'm not stupid and have rented uhauls my whole life. And own a large . No way I used $20. I don't even care about the money I just dint want someone else to rent same van and have issues. I dint have to say anything I could of returned it empty yet the gage would of stayed exactly where it was when I rented it so. That would be your loss or a customer rents it and runs it out and breaks down some where. I get it's a job and was near closing but saying it's new and your not the manufacturer is an asshole move. How about oh really well look into it.or acknowledge what I said and showed you and not come up with an excuse. Cause 2 different pumps aren't going to be broke and new things break or have malfunction all the time.
Antonette M
Rating:
3.0
Customer did not leave a comment.
Tom F
Rating:
5.0
Customer did not leave a comment.
SHARQUITA O
|
First Impressions
Rating:
5.0
The uboxes were picked up by the Rochester NY location when emptied. Both locations employees were fantastic, efficient and friendly.
Melissa K
Rating:
5.0
Customer did not leave a comment.
Luz R
Rating:
5.0
Caroline was amazing. She’s actually the only reason I use this location for all of my buisness. She always figures out a way to get me exactly what I need. The same thing goes for isiah. Both are always polite and accommodating and helpful with any questions I have.
Cody Cook
Cody C
Rating:
5.0
Nothing; everything was great! Quick service, friendly and professional staff, and clear and complete information. Thank you!
Lynn L
Rating:
5.0
The storage unit was accessible, spacious and affordable. Staff was courteous and professional. Whenever I'm in need of a storage unit uhaul storage Larkin will be my first choice.
STEVEN E
|
Overall Experience
Rating:
5.0
Check overall maintenance of vehicles- especially for cold weather with batteries.
Store Manager, Caroline, went above and beyond to help and provide excellent service, and she more than met my expectations of a U-haul storage manger. Great attitude and grateful for her help- beyond best customer service!
Jillian R
Rating:
5.0
Customer did not leave a comment.
Edward B
Rating:
5.0
Customer did not leave a comment.
Donald H
Rating:
5.0
Excellent experience from beginning to end.
This is the first time I've shipped this way and I must say I was pleasantly surprised, thrilled actually...
Everything happened exactly according to schedule. The communication during the process was flawless on both ends.
If I ever need another container shipped I will definitely be calling UHaul first.
Desiri C
Rating:
5.0
They made our situation possible! Thank you ~ Save Our Youth Foundation!
Trueletta W
|
First Impressions
Rating:
5.0
The customer service was awesome & all of the employees that work there are so personable! Carroll was a delight as well. Thank you to the Perry St/ Larkinville location 🙌🏽
GABRIELVIDAL V
Rating:
5.0
The staff here is excellent, kind, respectful, and answers any questions I have.
Lafayette H
Rating:
5.0
Customer did not leave a comment.
Sharif S
Rating:
5.0
Customer did not leave a comment.
Marisol T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ronald D
Rating:
1.0
Rate increases are ridiculous!!!!!!!!!!!!!!!
I will communicate this issue to everyone I know.
Ken C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohamed R
Rating:
3.0
Storage unit are too small for the price..
Sildred S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
cathrine s
|
Overall Experience
Rating:
1.0
Drove 8 miles, put 5 in the tank came back saying i didn’t feel the tank back where it was, now I got a charge smh.
Mark T
Rating:
5.0
Customer did not leave a comment.
Jacob H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brenda L
Rating:
5.0
Customer did not leave a comment.
Arthur C
|
Overall Experience
Rating:
5.0
AWSOME
Monica A
Rating:
5.0
Customer did not leave a comment.
Arthur C
Rating:
5.0
Clean vehicles better. Make sure vehicles have sufficient gasoline. I was given a truck with less than 1/4 tank of gasoline and the ignition was in need of repair. Great location.
Cynthia W
Rating:
5.0
Everyone I dealt with in this location was super quick and friendly. I was in and out in minutes, even though they were busy.
Alex T
Rating:
5.0
We were immediately greeted outside by a friendly woman who after assisting another customer offered to help us back up and unhitch the trailer. She was super friendly and funny.
Alex T
Rating:
5.0
Customer did not leave a comment.
Ashley L
Rating:
4.0
Customer did not leave a comment.
Vivian J
|
First Impressions
Rating:
5.0
Fuel mileage is terrible,and why not have people top off fuel as you should give them topped off.. Trying to gauges 1/4 tank is stupid hard..
Michael M
Rating:
5.0
Customer did not leave a comment.
John K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian L
Rating:
5.0
Customer did not leave a comment.
Gloria S
|
Overall Experience
Rating:
5.0
Easy check in and return
Dan A
Rating:
5.0
Customer did not leave a comment.
Cody C
Rating:
5.0
Great place to store your belonging
Sandra D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ronald w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRINA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
phyllis f
|
Overall Experience
Rating:
3.0
I only needed the storage for a week. Which was communication. There was no short term rate. Additional fees for storage and u-haul 👎🏾👎🏾 the storage staff was excellent. Beyond a family using all of the carts when attempted to load storage was a simple process. A few questions are not applicable—given there are only two options—yes or no I hit yes.
Marsha H
|
Overall Experience
Rating:
5.0
Just need more carts to move your stuff on.
Cheryl M
|
First Impressions
Rating:
2.0
As a 5-year customer who had their belongings auctioned off, U-Haul is a criminal enterprise that allows a vulture’s picnic. I’m sure the corporate parent violated New York State consumer protections by issuing letters almost daily. Unfortunately, you made great managers fall, and your new employee just sabotaged my career. My loss, some creeps win.
Eric G
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
liane t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaliyha H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaliyah J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristina b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terri M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wesley M
|
First Impressions
Rating:
5.0
Great service & experience overall !
noelle c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
detra s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yarril K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shayra L
|
Overall Experience
Rating:
5.0
Swsome love Ms. Coly
Taschia N
|
Overall Experience
Rating:
5.0
There was a african American women who was the custodian there she was very helpful
Cherise D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
catherine p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jahdiel A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Krystine M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
areatha j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cinetheia P
|
Overall Experience
Rating:
2.0
I tried to check out a month ago. I called 3 times and spoke with U-Haul reps. It was never taken care of despite their promises. The app wouldn't work. I wasn't finally checked out for a full month. The unit sat empty and could have been vandalized with my money on the hook. Not okay.
Alan K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tammy s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sarah M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nyree N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pedro D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
denise s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Desandra S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David S
|
Overall Experience
Rating:
1.0
I did an online reservation for Monday after I already had a truck for 2 days went to go move into the storage unit on Perry and there was a lock on my unit I am very upset because now I still have this truck paying for it by the day. I spoke with customer service corporate they said that after I return the truck that they can reimburse me for 2 days and the mileage due to the situation there should have been an open unit for me so no I am headed out to that location again to see if there's an available unit because I had to reserved and both had locks on them I need to unload this truck today I cannot keep paying all this money on it I can be reached at 716-390-0541
christine l
|
Online Move In
Rating:
5.0
The staff at this location were extremely helpful and accommodating.
Laurie S
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
nilda c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yvonne Y
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rebecca S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lavora p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sildred S
|
First Impressions
Rating:
5.0
This Uhaul Location is my favorite, always efficient and good service, never had an Rental Issue during or post renting.
Raven M
|
First Impressions
Rating:
5.0
They helped address a concern I had in a very friendly manner and it relieved a lot of my stress.
Celena B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dyesha D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karina L
|
Overall Experience
Rating:
1.0
Out of all units for some reason my unit got broken I to and valuable things were taken, because I had no insurance I ost out so In return I felt the need to abandon whatever unvaluable things that were left.
Tamika S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONITAL H
|
Overall Experience
Rating:
5.0
Carolin doyle was amazing . Very knowledgeable and super pleased. She made my week ! Definitely an asset to your business.
Taschia N
|
First Impressions
Rating:
5.0
Great storage facility, clean, cheapest one around, I had it for almost two years & the price only went up $4 in that time. I like that it's close to the thruway & easy accessable. Whether I called the office or went in, the reproductive was always friendly and helpful. I've already told several people about your storage unit and will continue to do so.
Julie N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EBONYC T
|
Overall Experience
Rating:
4.0
I don't think it's fair to not refund unused monies, when people move out before their billing cycle ends. I didn't enjoy seeing the dead cockrosch by our inside unit, nor when I seen a live one in restroom, but I understand you can't help what customers bring in...
lisa m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mia A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
fanchon p
|
Overall Experience
Rating:
4.0
In-facility restroom appears to have been “out of order” for quite some time.
Craig C
|
First Impressions
Rating:
1.0
The worst experience ever
Shawn C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerome W
|
Overall Experience
Rating:
5.0
Carolyn at the Larkin district was very nice and helpful
Chantel H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vanessa d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
diane c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Essence S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stanley D
|
Overall Experience
Rating:
5.0
Excellent service and very friendly
JONITAL H
|
First Impressions
Rating:
5.0
Can I please have my lock back that my daughter mistakenly returned....
Kelly R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAISHANIADE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kenisha w
|
First Impressions
Rating:
5.0
The move in process and move out process was super easy. Coming to my storage unit was always easy and the facility was always well lit and secure.
Mia W
|
Overall Experience
Rating:
5.0
Staff was knowledgeable, courteous and efficient. I had a very positive experience. I will highly recommend Uhaul services to family, friends, and associates.
STEVEN E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ebonie E
|
Overall Experience
Rating:
5.0
I enjoyed you guys service an I highly recommend Uhaul storage convenient location an my overall experience was fantastic an I will definitely use Uhaul Larkin district 665 perry Street Buffalo new York exceptional service the workers were awesome very knowledgeable an those guys very there keep those guys there great employees over there A+ service thank you guys very much for being there for me in my time of need Julian Brackett sr.
Julian B
|
Overall Experience
Rating:
4.0
Only one guy running the show at this location but he did a very good job and was courteous and friendly
Mark Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly R
|
First Impressions
Rating:
5.0
Amazing office management
Nick M
|
First Impressions
Rating:
5.0
I was able to rent my unit online and never had to go into the office. When I arrived at my unit there was a free lock waiting for me. At other storage places locks are at least $15 so that was extra nice. The whole facility was exceptionally clean and easy to access. I have rented units at another facility but from now on I am using uhaul storage. ⭐️⭐️⭐️⭐️⭐️
Annmarie S
|
Overall Experience
Rating:
3.0
Tell the manager of this Larkinville location they need to update their diagrams my storage unit is not on any of the diagrams anywhere in the location. This made it very challenging when other people were coming or going for me.
Marianna D
|
Overall Experience
Rating:
4.0
My things got soaked during the blizzard.
charli w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark T
|
First Impressions
Rating:
2.0
How can you change someone unit and not let them know it then when calling to speak to someone a lady kept saying hold on and the phone went dead three times I AM UNHAPPY BUT NEED THE STORAGE UNIT
Lily L
|
First Impressions
Rating:
5.0
Ese es el mejor U-haul que e visto. Y los empleados son bien amables. Por eso siempre que necesito alquilar un truck o storage voy ahi no importa la distancia que quede de mi casa. Exelente
Efrain R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keri D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
kelly r
|
Overall Experience
Rating:
5.0
There was a water leakage on one of my units which was 1529 and it damaged a lot of my things and I also came home from a load and everything and noticed that I was missing things we were in Russia it was only two of us moving everything into the U-Haul truck we didn't notice until we got home that there was things messing and most of the water damage did ruined my couches my washer my dryer my treadmill all got ruined so I would like for somebody to call me from the U-Haul place so I can know what to do about this because I like the U-Haul storage place they kept up with me they helped me out they guided me but for my stuff to get ruined that belongs to the five of my kids it's not accurate so I would like someone to call me at 716-617-9192 my name is Alma Gonzalez
alma g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Korri V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monique W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaliyah J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sade r
|
Overall Experience
Rating:
5.0
Employees were great and very helpful
Rachael B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lisa g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gaybrielle j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LILLIAV C
|
Overall Experience
Rating:
5.0
Great experience
steven p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Briyana S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
catherine p
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tykwon B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristina b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ayanna W
|
Overall Experience
Rating:
4.0
The only problem was when i was going to pay with cash i wasn't told over the phone i needed a card. So i put the money on a card to pay but when I got there to pay they they then proceeded to tell me I had to pay in cash. In the end it all worked out but communication definitely needs to better
diane c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna D
|
First Impressions
Rating:
5.0
I have never had a better storage/moving experience and I've done it a lot over the years. I highly recommend the 665 Perry St location in Buffalo NY. The staff, (specifically Todd, Caroline, Marshall and Brock), took time out of a very busy day to help make life easier for me. You guys rock. Thank you a thousand times! R. Spain--Baltimore, MD.
Rochelle S
|
Overall Experience
Rating:
2.0
Staffing was friendly; however Storage was extremely dirty and had roaches. Food left out in open areas as well as clutter. Staff should monitor and check area more frequently
OLA S
|
Overall Experience
Rating:
5.0
The manager Carolin was amazing!
Danika G
|
Overall Experience
Rating:
5.0
I absolutely love this location. ask for Isaiah. He explained everything to me step by step. The prices are very reasonable vs other locations that charge a higher price for a smaller storage space.
hope I
|
First Impressions
Rating:
2.0
Had to fight with the counter rep initially for the free first month because he tried saying it wasn't valid because they were at 90 percent occupancy, which was no where in the terms. Then gave us a unit that literally was the opposite side of the building about a quarter mile walk from the loading dock. It took several hours to unload a truck and walk everything all the way over. I will never ever rent another uhaul or go use a uhaul storage facility again.
katherine F
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
alexa K
|
Overall Experience
Rating:
5.0
Thanks - the check in/move in for my storage rental was a great experience.
Dipanjan C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Grace K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Danielle S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy B
|
First Impressions
Rating:
1.0
I paid over $200 for the storage and when I got there..I found out that my 10x20 was really 2 units and one of the units I can't even use cuz there's no door.I found it crazy that they would let me reserve it then tell me there's no door on one.I will be making some calls tomorrow about it but I think it was very unprofessional and ridiculous considering the price.
Cassandra T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASON R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sade r
|
First Impressions
Rating:
5.0
My initial contact was with Carolyn Doyle, she made my decision easy and my transition smooth, I was moving from other state and at that point I had a lot on my mind. Once in my unit, I always had easy access and I felt a sense of security. I would highly recommend UHaul Storage on Larkin/Perry St.
Andrea C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaun B
|
First Impressions
Rating:
4.0
Your worker double checked and made sure I got the right unit I REQUESTED AND I APPRECIATE him taking the time to do so.
Hilda B
|
First Impressions
Rating:
1.0
Our unit lock was messed up . We had to keep pushing it hard to put the lock in . It wouldn’t go all the way over it was Jammed. Waited in line for 45 for my reservation. But the employees were polite.
Should be open longer then 10 pm
I also seen a cockroach in the loading and docking area taking my belongs into storage. For all this my price should be a lot lower.
Kristen A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EARLJ S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynne H
|
Overall Experience
Rating:
4.0
Isaiah was truly helpful, and kind from our phone conversation up until move in day! He answered all of my questions and made sure I understood how things work.
One improvement note would be to make sure your toilet paper is stocked regularly, seeing that you have a high volume of customers. It was mentioned paper towels were being flushed, and I believe it is because toilet paper was missing from the bathroom I used. Upgrading to larger commercial use toilet paper spools may be helpful!
All in all I am very pleased. Thank you!
MELODY J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cherita C
|
First Impressions
Rating:
5.0
Very nice , helpful
alfonzo s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie R
|
First Impressions
Rating:
4.0
Personal was great , considering they have to work with sucky company policies
Scott c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hugo H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LILLIAV C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marisel R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike a
|
Overall Experience
Rating:
2.0
Hi,
I was charged for a whole extra day - $40.00 for out of town because I handed in the keys of the truck 2 hours late. However, I was already in town with the truck. Even though the truck was already on the property from the day the before. It took me longer than expected to unload the truck. I had had 3 surgeries on my dominant hand and surgeries on both shoulders. It was just very hard for me. I just could not unload it faster. When the truck was due to be turned in at 3:00pm, I went in the office and begged for more time. The young lady gave me until 4:00pm, but I just could not completed it by 4pm. When I finally returned it at 5:00pm, she said that I inconvenienced another customer from renting the truck because I turned it in late. I don't necessarily believe that.
The next nightmare was the storage room facility. Both Saturday and Sunday - The place was STINK!! Not my actual unit. But, when you enter the building there was a horrible stench from a toilet that needed fixing. I can understand for the first day because things happen, but I cannot understand why it was not fixed the following day.
The next issue is with my actual unit. There is a 2 feet by 2 feet post from the building that takes up part of my 10 feet by 10 feet floor space. This is unfair!! I am not getting what I am paying for. There should be some consideration for this; I think that there should be a discount for this.
Thank you,
Michelle B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dianna K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raziya H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kayleigh E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Latasha J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kimberly W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carlos R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Terri M
|
First Impressions
Rating:
5.0
Staff was very helpful. Facilities very clean. Felt very comfortable storing my things there. Would highly recommend.
Brandi H
|
First Impressions
Rating:
5.0
The facility was clean and well maintained. Not to mention, the monthly rates are affordable. The staff was always friendly and very helpful. They provided superb customer service and should be recognized for their efforts. The manager, Carolin leads her team by example. She was always accommodating when I needed help or had questions. U-Haul at Larkin District gets 5 stars!
Noyka A
|
Overall Experience
Rating:
3.0
Employee in the store were very rude at times.
Amanda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica W
|
First Impressions
Rating:
5.0
Thank you
tony C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karlin B
|
First Impressions
Rating:
5.0
Buen servicio al cliente.
Marisel R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paul i
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DALE A
|
Overall Experience
Rating:
5.0
Very Satisfied ☺️
Aaliyah J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Karine A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine L
|
Overall Experience
Rating:
5.0
Staff was wonderful
Eileen S
|
First Impressions
Rating:
5.0
The manager was awesome and quickly fixed an issue that came up.
Desmond M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kharizma C
|
Overall Experience
Rating:
2.0
It takes forever to rent a truck when it should not especially if I am renting a storage unit. You should not give out truck rentals based upon expected return dates but instead of when the trucks are actually returned. I based my moving for my employment based on these dates, however, those are not accurate in your database. Not to mention the super small storage units uhaul offers for a free month. This should be based off of the truck size that is rented not what you have available. I had an extremely hard time fitting a 26 foot truck rental into a space that is meant for a 2 bedroom apartment. Im sure guys can do better and since I manage 200 ppl on a daily basis I do not understand the barrier here. Thank you.
Linnea M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MDIMRAN A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michelle c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracey M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Morgan T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jaime N
|
Overall Experience
Rating:
4.0
Very well maintained, more containers needed because you definitely have this job hands down
Monica L
|
First Impressions
Rating:
2.0
I was NEVER given an access card or code to get in after hours had to go and hope a door would open the facility was clean and climate controlled but not rodent controlled if storing anything there again would make sure it could not be destroyed by rodents which some of my things were
Laura D
|
Overall Experience
Rating:
5.0
Knowing how stressful moving can be and I'm a first time storage user all the staff and management was very helpful and assisted with making me feel less nervous about the whole thing. I'm very thankful....great customer service 😊
I've already told people to try there if they have any storage needs.
Serena S
|
First Impressions
Rating:
5.0
We had a great experience with Carolin! She was vey informative and able to help us out immediately. The entire property was very well maintained and everyone was friendly and helpful to our needs.
Carrie K
|
First Impressions
Rating:
3.0
The only thing I disapproved of was my reservations were changed without me knowing it and I had a long trip I feel as if no one is on the same page and that is so unfair to paying customers thank you
Mary M
|
First Impressions
Rating:
1.0
Reservation for a storage that was already occupied so got no storage because employees did not check to make sure after a hour trip . So I traveled for nothing as well . Instead of offering me a nother one for the same price they did not accommodate after their mistake very poor service. And on top of that I still ain't get my refund after they took it out .
Minerva S
|
First Impressions
Rating:
1.0
I was sent to a location that did not have storage, then I was hung up on by uhaul customer service. This is not the way that business is done.
Jesse Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Destini J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lavern W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUDITHYVONNE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elisha B
|
Overall Experience
Rating:
5.0
Very pleased with staff at the facility
Sheryl T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheryl T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Apree B
|
First Impressions
Rating:
5.0
This facility was fantastic. The staff was really helpful and the facility itself was clean and well maintained. I will definitely recommend this facility to others in need of these services. Thank you to the staff that assisted us with our needs.
Carrie C
|
Overall Experience
Rating:
4.0
The current Perry St location manager (Carolin Doyle) was EXTREMELY patient & helpful in resolving my most recent problem. My storage room was "presumed" to have been "vacated" - without making any attempt to contact me for verification - based on my failure to place a lock on the door, even tho it was simply because I hadn't yet moved anything into the unit. I was never prev advised that the lock was required, even on an empty unit & even tho the rent was fully paid to date. I was very impressed with her customer service efforts.
I do wish, however, that there was 24 hour access to my indoor unit (or perhaps at least extended hours thru midnight or 1am) - similar to that of our outside storage units. It would simply make it more accessible when I can find help with moving my items. I am in my late 70s, & my potential helpers work til late evening.
Bernadette C
|
First Impressions
Rating:
5.0
Staff did an excellent job,making sure all my uhaul needs were meet. I recommend this facility! Great customer service!
DEWAYNE A
|
First Impressions
Rating:
5.0
Carolyn the manager has great customer service, the facility was clean and yes I would recommend U Haul to a friend.
Andrea C
|
First Impressions
Rating:
5.0
Friendly staff
Jaimie L
|
First Impressions
Rating:
5.0
The service we received from Paula Lopez was superb! Exceedingly professional and friendly.
Drew M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KaDeja H
|
Online Move In
Rating:
1.0
They changed my move in date and I have been on hold for an hour and no answer.
Ridhi S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Linda C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIMOTHY V
|
First Impressions
Rating:
4.0
I feel that the place was clean well lite and the staff excellent but one complaint is not with the staff or the place it's with the over all company. I paid for my storage units until may 20 but was out by may 5th no refund on the difference so would not recommend the u haul company overall
Mary V
|
Overall Experience
Rating:
5.0
Have previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.
Miranda H
|
Online Move In
Rating:
5.0
Great experience.
james s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victor M
|
First Impressions
Rating:
5.0
Great service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.
David I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSICA S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEBRA Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joselyn s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joshua J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IJNNEZAKKEE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shatia S
|
Overall Experience
Rating:
5.0
Very clean and staff was very helpful ! Would recommend and come here again!
Rasheena C
|
First Impressions
Rating:
5.0
I was very HAPPY with everyting.
eran g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cormac B
|
Overall Experience
Rating:
5.0
THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING!
I WAS IMPRESSED BY THEM !
Thank you very much!
Respectfully
Ms.Fancer
Milagros F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ginger P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
James A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TONY Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONY Y
|
First Impressions
Rating:
5.0
The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone 😊
Krystalyn B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ron l
|
First Impressions
Rating:
5.0
Pleased with the helpful service.
Michael N
|
First Impressions
Rating:
4.0
Only problem I had was my storage unit leaked
My experience with the staff was great. Especially the young blonde gentleman. Unfortunately I forgot to get his name
Donald B
|
Overall Experience
Rating:
5.0
Girl was very nice that took care of me.
Dennice H
|
First Impressions
Rating:
1.0
NOT TO HAPPY
Joseph N
|
First Impressions
Rating:
1.0
I came on a Saturday to move my things out of storage and rented a truck for 6:30 p.m., only for the storage place to be closed at 7 and now I’m out of a truck and can’t get my things removed.
Tahawna R
|
First Impressions
Rating:
5.0
Iris and Tom took care of me. They were great!
Shalinda M
|
First Impressions
Rating:
5.0
Amazing customer service and clean facility.
Maristell S
|
First Impressions
Rating:
4.0
Customer Service rep was quick and proffessional while serving multi customers.
SABRINA R
|
First Impressions
Rating:
4.0
almost 5 stars. Need to keep the restrooms clean. The one I used was rough. Nice folks in the office though.
Mike B
|
Overall Experience
Rating:
5.0
Allen was super cool! He definitely have great customer service!
keshia m
|
First Impressions
Rating:
5.0
Excellent customer service!
EMILY E
|
Overall Experience
Rating:
5.0
Exellent service and the guys friendly and helfuly peoples. I recommended 100%
Efrain R
|
Overall Experience
Rating:
5.0
Very helpful!
jamie r
|
Overall Experience
Rating:
5.0
The nicest storage place in buffalo i have had yet.i will reckon mend other ppl to go there.
Sonja S
|
Overall Experience
Rating:
1.0
I have already sent in a review, but continue to receive emails asking for review.
Michael F
|
Overall Experience
Rating:
1.0
Had a poor experience to say the least. Not enough space within this box to list the inefficiencies, and lack of customer service. Spoke with Tom, the area mgr, and that went nowhere. Poor management!
Michael F
|
Overall Experience
Rating:
5.0
great customer service
Kristin M
|
Overall Experience
Rating:
5.0
Good staff.
Matthew H
|
Overall Experience
Rating:
2.0
Had multiple issues scheduling delivery of our UBox. We called multiple times to try to schedule delivery. It was delayed several days. Tried to leave alternate phone # multiple times to no avail.
Michael K
|
Overall Experience
Rating:
1.0
I tried calling for weeks. No answer. 1 month late delivery. Premature pickup of my box. Overall poor communication. Likely won't utilize uhaul again.
