Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd

7,566 reviews

3851 S Orlando Dr   Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd, South of Lake Mary Blvd)

(407) 322-3167

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 322-3167

3851 S Orlando Dr
Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd, South of Lake Mary Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Danny Puckett 
Rating:
5.0

Justin was super amazing at explaining everything to me as a first timer with renting a U-Haul!!

Maria F Herrera 
Rating:
5.0

Customer did not leave a comment.

KEENAN VERNER 
Rating:
5.0

N/A. Justin was the employee I worked with and he was great and very professional! Overall from start to finish, was a great experience :)

Racheal Colburn 
Rating:
1.0

My pickup location was changed to here without my knowledge and I had to put more miles on the truck to get it here. This was way out of my way when the location I chose was directly next to my storage unit. I wanted to make sure I spoke with a person at return so I would know how much I would be getting back and the location was closed so that added extra inconvenience it also still charged me for gas when it matched what the reading was at pickup this whole experience was very frustrating and disappointing and makes me never want to use uhaul for services. Customer service wouldn’t even assist and wanted to make me wait until the following morning which would essentially mean less refund and I had no use to hold on to the uhaul as it was already emptied. Provided me with the option to either PAY for using the incorrect drop off location (which wasn’t my fault as I chose winter springs food mart for drop off which I had emails showing this) or wait until the next day

Nicole Vinson 
Rating:
5.0

Customer did not leave a comment.

David Tarrats Gonzalez 
Rating:
4.0

It was NOT clear where the night time key drop off was. The link provided in the website for this step shows an orange box on a yellow poll, but instead it was a small hole in the window with a modest sized nondescript sign that indicated it was the drop off area. I wasted several minutes looking. (This is my only reason for the 4 star instead of 5)

Sean Connelly 
Rating:
5.0

100

Christopher Sanchez 
Rating:
5.0

At thus location the staff was very helpful!! Very nice polite people. I would recommend this location anytime. Very satisfied with their services.

Beverly Thomas 
Rating:
5.0

Customer did not leave a comment.

cheryl stelling-petrack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Lehman 
Rating:
5.0

Customer did not leave a comment.

conrad dancy 
Rating:
5.0

Customer did not leave a comment.

richard bullington 
Rating:
5.0

Customer did not leave a comment.

Alvin Ward 
Rating:
5.0

The service is excellent!

KEVIN KELLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bernard Przybocki 
Rating:
5.0

Customer did not leave a comment.

JAY FITCH 
Rating:
5.0

Michelle was accommodating very polite and respectful and was extremely efficient. We really liked her and we are very happy with her job performance.

ALISA LA TREILL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn Oglesby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Rodgers 
Rating:
1.0

Horrible lost all my belongings due to rats

Angel Cardinales  |  Overall Experience 
Rating:
5.0

Staff very friendly and willing to help anyway possible I would definitely recommend your facility to other people which I already do. This has been the best experience with the storage unit that I’ve ever had. Thank you U-Haul.

Dawn Oglesby  |  First Impressions 
Rating:
4.0

It was a nice smooth drop off, they were prompt and attentive and got things done in a quick and painless fashion, can't complain!

Jeremy Maloney 
Rating:
3.0

Customer did not leave a comment.

Roy Stowell 
Rating:
5.0

Customer did not leave a comment.

James Giles 
Rating:
5.0

Customer did not leave a comment.

Dawn Oglesby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maurizio vaccari  |  First Impressions 
Rating:
5.0

If it wasn't for the landlord raising my rent twice. I would still be there.

George Michaels  |  Overall Experience 
Rating:
5.0

Everyone was great. Very easy pickup and dropoff.

john falcone 
Rating:
3.0

U-Haul completely turned off on us 2xs while on the road which held us back from our destination. Both times for 30 minutes. Roxi was so sweet when we informed her of the issues we had faced.

Khaliah Taylor 
Rating:
4.0

Customer did not leave a comment.

Chris Henson 
Rating:
5.0

Only: THANKS, I will recommend to my family, friends, etc.

Josephine Jeannette 
Rating:
4.0

Customer did not leave a comment.

joselito de guzman  |  First Impressions 
Rating:
5.0

very easy to re t in andd out in 10 minutes..very friendly and helpful customer service...ty for your help

nora hannan 
Rating:
5.0

Justin was excellent and provided wonderful service.

justin parshall 
Rating:
5.0

Customer did not leave a comment.

Scott Seem 
Rating:
5.0

Friendly staff.

Milagros Torres 
Rating:
5.0

Was an easy experience. Counter staff was busy, but recognized people in line. Handled being understaffed without issue. Great experience.

David Gallop 
Rating:
5.0

Is the best in town

Roman Perez 
Rating:
5.0

Customer did not leave a comment.

Cyrus Henry 
Rating:
5.0

Customer service was excellent!! Very helpful and courteous even though he was the only one there..

Litza Lovell 
Rating:
5.0

Customer did not leave a comment.

Luis Perez 
Rating:
5.0

Customer did not leave a comment.

Margaret Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kai Hungerford 
Rating:
5.0

Customer did not leave a comment.

Mariana Leal 
Rating:
4.0

Customer did not leave a comment.

Cecilia Lee 
Rating:
4.0

Isaac was wonderful. He cared about the installation

Mark Matthews 
Rating:
5.0

Customer did not leave a comment.

Robert Walsh 
Rating:
5.0

Customer did not leave a comment.

Charles Hughes 
Rating:
5.0

Everything good

Luis castaneda 
Rating:
5.0

Sunday when trying to return the van before the location opened, we had a problem with the website which would not allow us to give the location of the drop off. So we had to go thru different channels to get answers on how to resolve the problem. But everything else worked out fine as far as the equipment. Thank you.

dori douglas 
Rating:
5.0

Customer did not leave a comment.

Prerak Shah 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Kendrick 
Rating:
4.0

Customer did not leave a comment.

Bibiana Perdomo 
Rating:
5.0

Perfect, friendly and helpful, all the way.

joel hartman 
Rating:
1.0

Customer did not leave a comment.

Martine Etienne 
Rating:
5.0

Customer did not leave a comment.

virelio arenas 
Rating:
5.0

Customer did not leave a comment.

ANNETTE BELL  |  Overall Experience 
Rating:
5.0

Jason was great. World could use more like him. Thank you

Robert Behl 
Rating:
5.0

Customer did not leave a comment.

Eric Schwartz 
Rating:
5.0

Confirmed rental for the Orange city location and was extremely disappointed when I arrived there and was told they did not have the equipment and I would have to drive to Sanford to pick up my truck and dolly. This took me additional time and additional mileage fee. I should’ve been notified beforehand that the pick up was at a different location.

Stanley Duzlak 
Rating:
5.0

Moving was easy and made convenient!

Robert Tolle  |  First Impressions 
Rating:
4.0

The outside keypads used to get into the facility are a little tricky. I’m thankful an employee happened to be outside and was able to walk me through how to actually login to both keypads. Then once I arrived there was a lock on my unit and I could not get in. The gentleman at the front desk was very courteous and helped me a different unit right away. Once at the new unit there was no lock inside of the unit. I called the front desk and another gentleman brought me the lock and key right away. Even though the process of getting in had its hiccups, the staff was extremely courteous and helpful. I truly appreciate all of their help.

Yesenia Cordero  |  Online Move In 
Rating:
5.0

Everything went quite well. The staff was always friendly and accessible.

Dawn Brown  |  Overall Experience 
Rating:
5.0

Michelle and other staff member were super helpfun in our transition form MO To Fl i could not be more pleased thank you uhaul

JAKE HOLLEY  |  Overall Experience 
Rating:
5.0

I still want to be refunded for that blankets that were not in the reservation but added by DeBono's.

Gregory Ream 
Rating:
5.0

Our rental experience went really well. Very nice polite and helpful. Thank you.

kimberly coleman 
Rating:
4.0

Customer did not leave a comment.

Michael Sarmiento  |  Overall Experience 
Rating:
2.0

Get better customer service.

bryan martinez 
Rating:
5.0

Nothing. Dillon was a God send.

Thomas McDaniel 
Rating:
5.0

Easy online reservation. Professional Staff. Simple return.

Michael Stroup 
Rating:
4.0

vehicle was clean but the vehicle is in serious need of an alignment, balancing and a look at the wheel bearings. it was rattling at 60+ mph on the highway and vibrating

James Kruse 
Rating:
5.0

N/A

Doris Douglas 
Rating:
1.0

Rats

SHAWNNA RENO  |  Overall Experience 
Rating:
5.0

The app or online check-in could have worked, but that's not a location failure that's a corporate failure. The actual location was FAST and I am here for it. That's what everyone needs on move day.

Beth Croft 
Rating:
5.0

Only thing I could see that was a problem was. The rats direct what's in my storage container? But everything else was excellent would use U-haul again.

Jacqueline Martin  |  Overall Experience 
Rating:
5.0

Shop staff very friendly and helpful!

colleen osroff  |  Overall Experience 
Rating:
5.0

Michelle at this location was amazing! She was so helpful and patient. She even managed to find something we accidentally left in the van. I will only ever come to this location specifically if I need a U-Haul in the future, because of how wonderful Michelle was.

Amanda Dasher 
Rating:
5.0

Everyone I dealt with was a huge help!

Alfredo Hernandez 
Rating:
5.0

Customer did not leave a comment.

Stacy Campbell 
Rating:
5.0

When we got to the location the van wasn't ready. But the person in charge went all out to accommodate us. She was very good at her job. We appreciate her. Upon returning we got quick good service. The staff was awesome.

Doris Douglas 
Rating:
5.0

Customer did not leave a comment.

Ben Vendette 
Rating:
5.0

Customer did not leave a comment.

Mickey Gonzalez 
Rating:
5.0

I have used this uhaul location multiple times always a great experience and great help they always get me a good deal unlike other locations

Jon Bemis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pablo Vargas 
Rating:
3.0

The vehicle I confirmed online the day before was overbooked. I then had to take a larger vehicle which was not in good running condition.

William Valencia 
Rating:
5.0

Very good experience

Stephen Meadows 
Rating:
5.0

The return/drop off process was very easy and simple.

Gerardo Mangual 
Rating:
5.0

Customer did not leave a comment.

REILLY HOLLAND  |  Overall Experience 
Rating:
5.0

Nothing needs to be improved everyone was great.

Michael Coleman 
Rating:
5.0

Excellent service

Hatim Nour 
Rating:
5.0

It would be great if they made Straps and had Hooks in the back so your stuff want move all around in the back of the truck.

Jacqueline Martin 
Rating:
1.0

Came to return the truck no one bothered to even acknowledge us and made the process where I had to check it in myself during regular business hours. Terrible customer service the entire time both pick up and drop off.

Donald Armour 
Rating:
5.0

Customer did not leave a comment.

terry Maiava 
Rating:
5.0

N/A

MANUEL GOMEZ-GARCIA 
Rating:
5.0

Excellent facility and the staff were always helpful and friendly.

Marie Pico Liliam Machado  |  Overall Experience 
Rating:
5.0

fast friendly service

jeffrey zipay 
Rating:
5.0

Keep up the great work!!😊

THOMAS CALVERT 
Rating:
5.0

Customer did not leave a comment.

Cindy Cross 
Rating:
5.0

Excellent staff… Michelle is an excellent manager… Over and above

JOSEPH LUPO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Wayne 
Rating:
5.0

Customer did not leave a comment.

Paul Watson 
Rating:
1.0

I didn’t get a good experience, they charged me for car insurance when I was told I will get $50 taking off, I called many times and no one can tell me anything. The car smells strong to cigarette it was very dirty.

Douglas Dunstan 
Rating:
4.0

Better communication between employees and employees and customers.

Joeseph Pezzano 
Rating:
3.0

Wash your vehicles. The 1st van I was given, the gas cover fell off the exterior was dirty. . My van was replaced because of the the broken cover. The replacement had a dirty exterior also.

Orente Cobb 
Rating:
5.0

Got a call from my daughter last minute saying she had to move from her apartment immediately. I turned and called U-Haul and the staff was more than happy to help get me a truck and get her a unit. They had a truck and unit ready for her to use within 20 minutes of me calling and showing up and fill out all the paperwork.

john morgan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anthony Ford 
Rating:
5.0

Customer did not leave a comment.

teresa klein 
Rating:
4.0

Customer did not leave a comment.

Jan-Tore Oevrevik 
Rating:
5.0

Customer did not leave a comment.

Ruben Maldonado 
Rating:
5.0

Very friendly staff, would recommend

Juan Beas-Perez de Tudela 
Rating:
5.0

Customer did not leave a comment.

John Paschall 
Rating:
4.0

another mis hap w the U Haul rep. (besides above comment). A typo was made w my phone number so when picking the vehicle up (a stressful time for someone who has never done this) I was told the order did not exist....

Elizabeth Beyer 
Rating:
4.0

The UHaul mobile app would not would not work when trying to return the equipment. Also the system indicated that I still had an equipment that I had returned days ago

Marco Velazquez 
Rating:
5.0

Customer did not leave a comment.

Caleb Hampton 
Rating:
4.0

Customer did not leave a comment.

JACK ANTERIO 
Rating:
2.0

Rats tore through more than half of my things

Sydnee Silas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS KAVRAN 
Rating:
5.0

30 years ago, not so much but now UHAUL folks (at least at this location) are smiling and treat you like old friends. It’s refreshing when moving crap for your ungrateful in-laws has you a little grumpy anyway. Thanks guys!

Mark Osterman 
Rating:
4.0

Everything went well for me, I don’t see or can think of anything to change everyone was very nice and helpful 👍

Katie Van Dop 
Rating:
5.0

Customer did not leave a comment.

Joel Ortiz 
Rating:
5.0

Customer did not leave a comment.

will rosa 
Rating:
5.0

Free trailers ?

Patrick McDermot 
Rating:
5.0

I am a very satisfied, customer.

Patricia Giebel  |  First Impressions 
Rating:
5.0

The attendant was friendly, efficient and very helpful. Everything went smoothly from pickup to drop off

james learned 
Rating:
5.0

Customer did not leave a comment.

SHANNON CALLAGHAN 
Rating:
5.0

Buen servicio

Mauricio osorio 
Rating:
4.0

Need more Cleaning

farah saint jacques  |  Overall Experience 
Rating:
4.0

It’s saying that my move out date is the 6th of November and that is incorrect. I let them know that I would be out on the 3rd which is when my rent was paid till. Now I’m getting a bill for last month (which I paid and was refunded for rodent damage) and this month.

elizabeth marcoux  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATOYA ABRAMS  |  First Impressions 
Rating:
1.0

I would never put my items at this location agai. The most nasty place ever

PATRICIA ELEM  |  Overall Experience 
Rating:
5.0

I love this lake Mary location.

ANDREAS HUNT  |  Overall Experience 
Rating:
1.0

After 3 years of renting, I lost everything to water damage. I fell behind on my payments this year and was told my insurance was lapsed and couldn't even get paid for any of my loss. I'm out over $30,000 with nothing to show for it so no I will never rent here again or refer anyone.

Dhea Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoni St John  |  Overall Experience 
Rating:
5.0

I was in a rush to try to get there before 7 pm. Hours should be a bit more extensive. However, staff was extremely helpful and friendly.

Milagros Torres  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leandra Burke  |  Overall Experience 
Rating:
5.0

The staff, GM John, and Desk Attendants Michelle and Dillon are very customer oriented and made this check in MUCH easier than our last experience with Jacki.

Linda Playle  |  First Impressions 
Rating:
1.0

My furniture was damaged with mildew

Demetric Rogers  |  Overall Experience 
Rating:
5.0

Great location and excellent staff.

Marie Pico Liliam Machado  |  First Impressions 
Rating:
5.0

Everyone was great and I had an amazing experience!

Lacresa Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael Gonzalez  |  Overall Experience 
Rating:
5.0

Michelle was most helpful and accommodating. But All employees were friendly and nice!

MARILYN LAUGHLIN  |  First Impressions 
Rating:
4.0

My first impression of this facility was BAD. The office staff ~ Jackie ~ was unprofessional, rude, argumentative, lacked knowledge of customer service, didn't have some basics of renting units, and NEEDS TO BE FIRED. What changed my mind about leaving a VERY bad review was the FANTASTIC General Manager John Rivera. John was attentive to my concerns and displeasure with my experience. He listened without dismissing me as another irate woman. He is helping me set up storage for my future need and has set up my auto pay account. He gave me his business card with his direct contact phone to address future issues. He totally changed my mind and made it possible to overlook the bad and see that this facility is a very good place to store my entire household of furniture.

Linda Playle  |  First Impressions 
Rating:
5.0

I had to change units the day i needed to move into it, they were able to find me a suitable unit quickly and efficiently the same day. Thanks!

Mitchell Clark  |  Overall Experience 
Rating:
5.0

Thank you Lake Mary U-hail

Mark Luneburg  |  Overall Experience 
Rating:
5.0

Thx

Elsie Baucom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN GRIFFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell Clark  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry Clinton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON SINK  |  First Impressions 
Rating:
5.0

Employees were very courteous and professional. Facility clean and well maintained.

Amy Hatch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS PHILHOWER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Williford  |  First Impressions 
Rating:
3.0

No lighting in the units. Unit we moved out of 1st had a rat. 2nd/last unit a hall over had mice. The building is not climate controlled. It's hotter insider than it is outside. The key card required and only having one card to share was a major inconvenience. Staff was friendly & helpful.

David Summerly  |  Overall Experience 
Rating:
3.0

I wanted to rent a unit 10 wide and 5 deep but all they have are 5 wide and 10 deep which makes them useless if you need to access equipment of some sort once or twice a week. The manager understood and gave me my cash payment back in cash right there on the spot.

Ron Howland  |  First Impressions 
Rating:
5.0

The Staff in Sandford Fl. Were very helpful & Professional. That is a rare trait among Customer Service Reps these days

Dawn Brown  |  Online Move In 
Rating:
1.0

I rented a CLIMATE CONTROLLED 10 x 20 space and after having paid for movers, a 26’ truck and moving the majority of my belongings in, I found out when the temperature was 93° that the AC unit is NOT working and had not been working for quite some time (given to me on good authority of the employees on duty). I have yet to have received a return phone call from Mr. Tom Burns. I have requested that this matter be resolved as this was not disclosed to me prior to my moving in. I expect financial compensation and assistance in relocating my personal belongings should this matter not be resolved I will continue to contact U-Haul until SOMEONE w the authority to resolve this hears the misrepresentation of U-Haul , and a violation of their own policy that they say/post climate control is between 65 and 85° at all times. I made every effort to resolve this matter, however the employees on duty have no authority to provide an honorable resolution and I was unable to reach Mr. Tom Burns via a phone or text message. I expect U-Haul to right their wrong w integrity as a well known statewide company

CYNTHIA BENNETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Tucker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy Mathieu  |  First Impressions 
Rating:
1.0

Billing was a problem. The staff rarely returned any calls, the manager was shady as all heck. They refused to prorate my bill even though I didn't use the facility for a full month by over a week. They rarely billed me the correct amount. There were many issues from the beginning in 2020. One major one being them giving away my reservation and then my units needed to copensate were split far apart bc they messed up so I had to condense my eventually units onto one, then i still wasnt billed the lesser amount for one unit though they said they fixed it, they never did. I will NEVER EVER EVER use uhaul again and I will tell others the same thing. If your company really cares and these annoying surveys actually mean anything, I will be given some sort of compensation for all the excess time I've wasted over the years trying getting this fixed. My time is valuable too. Having to use up the little energy I had dealing with John Rivera ( I think that's the owners name) or trying to get a hold of him with no call backs unless I contacted HIS superiors was exhausting and unnecessary. In all fairness after that call to his supervisor, John the Mgr DID get a locksmith at his expense to fix a faulty lock they sold me. After much insistence from me. But the other issues ALWAYS persisted. I give this place a C- in rating just bc of how it's haphazardly and unprofessionally run and the poor billing standards.

MARY SMITH  |  Overall Experience 
Rating:
5.0

This location did great by us! We got our first month free and move out was free. They made things simple and I loved using them for the years that we did! Thank you to Sanford U-Haul for keeping my stuff safe when I had no where else to put it!

destiny sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAFAEL TEJEDA  |  Overall Experience 
Rating:
5.0

Thanks

Jo Ann Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Lambdin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Arrigoni  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaiyna Williams   |  Overall Experience 
Rating:
4.0

Everything was great except when you first walk in the main storage building in the middle, the main room with the elevator was completely filled with dirty furniture and boxes. Other than that everyone was very nice and helpful!

AUSTIN NELSON  |  First Impressions 
Rating:
5.0

Very clean facility. Recommend for others

Ronald Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley Atkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISA TANNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH CLARK  |  First Impressions 
Rating:
3.0

If rats would’ve not tore up things that can not be replaced it would’ve been better

DONITA HINES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garvin Merritt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maritza Ruiz De Castro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

orlando wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN GRIFFIN  |  First Impressions 
Rating:
2.0

Would not use this facility again, nor will I refer anyone else. Staff is not friendly, Don’t think they even know how to SMILE. “Cold as ICE”.

MARY PATRICK  |  Overall Experience 
Rating:
5.0

Had easy and helpful interactions with the staff every time we needed something.

Scott McDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shatara Carr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lourdes grin  |  Overall Experience 
Rating:
5.0

Well maintained, helpful, pungent.

MARSHALL WARREN  |  First Impressions 
Rating:
5.0

Quick and easy

Mark Luneburg  |  First Impressions 
Rating:
5.0

Everyone was very helpful and professional! Was very happy with service!

Cheryl Parsons  |  Overall Experience 
Rating:
5.0

My budget could not continue to support a monthly rental due to reduced earnings

JEWETT SIMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan mullins  |  First Impressions 
Rating:
1.0

Nothing in the online literature mentions that the front sliding doors to then building close at 7pm with the front of the U-Haul rental area. I had big bulky items that needed to be wheeled on a cart using a ramp and I had to enter from the back of the building, then walk all the way through to the elevator in the front of the building, struggling with my items through the narrow doorways, to then have to walk back through the entire building to get to my unit. It was physically exhausting, frustrating and difficult. If the building is accessible it needs to be fully accessible. Further, I called the phone number on all the signage for assistance and nobody answered nor did they return my phone call. The emergency call boxes didn’t work either, no one answered. Finally i found the number for the alarm company and was able to finally reach a person. I almost cancelled my unit then but it was too late to return my stuff to where it came from. Very unprofessional and concerning that non of the emergency communications function. It does not fill me with confidence for the safety of the facility.

Joseph De Lustro  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sharon Hicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliana Hoard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazzmin Downs  |  Overall Experience 
Rating:
5.0

Very good, also clean, friendly staff ,and the rates , oh my gosh!!! Reasonable, unlike most places, I would recommend this storage.

Karen Smith  |  Overall Experience 
Rating:
5.0

Staff was very nice and helpful

Keeley Smith  |  Overall Experience 
Rating:
5.0

John, the manager, gave us his undivided attention as he “walked” us through the process of becoming customers. I see no reason to use any other storage company. He was knowledgeable, articulate and had a great attitude…nothing else matters.

Perry Noun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly Groover  |  Overall Experience 
Rating:
4.0

corridor lights not working staff was helpful and friendly

Steve Barrett  |  Overall Experience 
Rating:
5.0

Rep was very helpful and friendly

TONY DARLING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike ARROYO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary reynolds  |  First Impressions 
Rating:
5.0

There was a little mix up because the new phone number that was given to us still had the previous owners name because AT&T did not clear it correctly. Diana Jones does not own unit 1414 but Elsie J Morgan does and we are happy. Correct phone number (202)341-3219 Thank you!!!

Elsie Morgan  |  First Impressions 
Rating:
5.0

John was very helpful.

Jim Goyer  |  Online Move In 
Rating:
5.0

Overall was excellent.

Ahsan Raza  |  Overall Experience 
Rating:
5.0

Staff was very professional and helpful.

Edgar Seda  |  First Impressions 
Rating:
2.0

I reach out to the manager on duty a few times. And never received a call back. I was charged for a gas in a truck. When their was gas in the truck. Plus storage units where not together and one was on the top floor and one on another floor. I asked for them to be together and outside drive up. That is not what I got and was told that is all they had after I registered online for the units. No one ever at the build know what is going on.

MISHA COYLE  |  Overall Experience 
Rating:
1.0

I would not recommend anyone to your storage facility. Our storage unit 5048 was rat infested, my wife had complaint previously, and nothing was done.

David Montanez  |  Overall Experience 
Rating:
4.0

Always kept my stuff from being damaged or robbed

Tia Brophy  |  Overall Experience 
Rating:
5.0

Always treated very respectfully there

Jacqueline Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig holmes  |  First Impressions 
Rating:
1.0

This location made the mistake of me owning a specific unit .. they call and threaten me with legal action for a unit that I never owned . Never recommend them and if they go after me for amount owed I will counter sue them

Scott Hornbuckle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Tabor  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rakaem Frederick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vanessa Orantes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raven Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALIKA STEVENS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOTT BEAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Lemon  |  First Impressions 
Rating:
5.0

Staff are extremely helpful and friendly. Never any problems and the facility was always clean. It was a wonderful experience.

Michelle Monroe  |  Overall Experience 
Rating:
3.0

No matter if I have 24 hours access the sliding doors closed at 8:00 pm doors on front and back they left open one big door on front My storage unit were in the back so I need the back doors open I lost a day of moving because I need to move overnight cause my job hours and the back doors were closed

Aida Rivera  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sharron Mccloud  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joannie Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reba Davis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ericka Mcgill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY SOTTILE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERBREANE BELL  |  Overall Experience 
Rating:
5.0

Staff is friendly, knowledgeable and willing to help

Matthew Cooper  |  First Impressions 
Rating:
1.0

Rat poop over all my stuff

Ron Brady  |  Overall Experience 
Rating:
5.0

Been a customer for >10 years and finally close my storage unit. Great group of people, I appreciate their help all these years!

JASON RINGLEHAN  |  Overall Experience 
Rating:
1.0

They forced a cancellation on me when I was planning on moving items into the facility. I paid monthly so there was no reason to cancel. POOR customer service.

Jenniferifer Mastrapa  |  Overall Experience 
Rating:
5.0

The Manager and staff was very knowledgeable and pleasant. I would highly recommend.

Sherrol Waite  |  Overall Experience 
Rating:
5.0

Friendly and uncomplicated. 5 stars for sure

Richard Melendez  |  Overall Experience 
Rating:
5.0

Thank you john

SARAH FOLAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darnell Burton  |  Overall Experience 
Rating:
5.0

The staff is excellent!

Deborah Spoto  |  First Impressions 
Rating:
5.0

Great customer service very nice employees

frederick dauley  |  Online Move In 
Rating:
4.0

Nice had got into the the storage bin but other than that everything was good

CARL COX  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Laura Cook  |  Overall Experience 
Rating:
5.0

John and his staff were very nice and helpful with our needs. Highly recommend them!

PAMELA ALMOND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyree Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Treulieb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ORLANDO ORTIZ FERNANDEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES CORCORAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH SPOTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terria Smith  |  First Impressions 
Rating:
4.0

There was suppose to be a free lock inside and there was not one we had to borrow one from a friend till we can get one of our own

Alisa LaTreill  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MOUHSSINE MOUMEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry Tonnessen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

heidi roude  |  Overall Experience 
Rating:
2.0

My only concern is that the AC was very always too high. At times it worked in the front but not in the back. I was told for months that the AC was being fixed but what I recall is that every time I left the facility I was sweating profusely (NOT due to personal health reasons).

Cindy Toussaint  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Parker  |  Overall Experience 
Rating:
5.0

I had a storage unit at the Lake Mary UHaul for a number of years. The facility is always well maintained and the staff is terrific. If you need storage in this area I highly recommend it.

stephen larbig  |  Overall Experience 
Rating:
4.0

The climate controlled room was hotter than normal. Staff told us someone had an outside door propped open. I felt more effort should have been taken to restore normal temperature. Other than that, everything has been excellent.

jason jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT GONZALEZ  |  Overall Experience 
Rating:
5.0

Our items were in excellent condition even after prolong time. Definitely i recommend this storage facility.

Elvis Ulloa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beckey Bauer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luther Walls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY KEENAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

opal simmonds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Tonnessen  |  First Impressions 
Rating:
5.0

Thank you for your help!

Stephen labrato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy Hartfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shonte elias  |  Overall Experience 
Rating:
2.0

I chose climate control but found the floor a little uncomfortable would have liked to been able to back truck the truck a little closer to the building The need a rear entrance to this building with an elevator

JAMES GAUDET  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARL COX  |  First Impressions 
Rating:
5.0

Read more storage rentals in central Florida!

Debbie Zimmerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jae Wilson  |  First Impressions 
Rating:
5.0

I never had to use U-Haul till I came from Houston to Florida and I came across this facility. I thought I might use it for a couple of months, it turned out to be 7 months. I first noticed now clean the facility was and choose several climate controlled rooms, I’m glad I did. I could always enter knowing that it was fairly secure and well lit. I was very pleased with the facility, and it’s pleasant personnel.

Rudy Galvan  |  Overall Experience 
Rating:
5.0

Thankyou

Andrew Mcfadzen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Calbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew lazin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Agmarie Sanjurjo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Arthur Figueiredo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON TOSSAS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RYAN THOMPSON  |  Overall Experience 
Rating:
5.0

Everyone has been friendly and helpful.

PAMELA ALMOND  |  First Impressions 
Rating:
3.0

My only problem was the fact that I had a dead rat in my unit. When told the front desk they gave me a paper to call a number and make a claim. I made that claim and nobody has gotten back with me, that’s why I stop paying the storage.!

Tina Wright  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BENJARA PARKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bailey shelley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Rosario Robles  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Marie Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Rogers Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Harig  |  First Impressions 
Rating:
1.0

Broken elevator for two days straight while I had taken off work to move in, AC was supposed to be between 65-85 degrees but it was 90 degrees multiple times (I have pictures taken) and I paid for an air conditioned unit, multiple times there was not a push cart (only three for the whole facility, told manager and he said he would order, but two weeks later still not any new ones). This was extremely poorly run. Paid way too much for the worst service.

Andrea Gelber  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jessica Garcia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GENELENE COLLINGHAM  |  First Impressions 
Rating:
5.0

The employee Michelle was awesome . She made it very easy and I would recommend your business because of her.

Jeannine LaTour  |  First Impressions 
Rating:
1.0

The manager yelled at me, didn’t want to remove the straps off of my tow and he tried to cause damage to my car My storage room had a dead mouse . The roof was falling in. The manager didn’t show me where it was and he had an issue giving me a lock Very unprofessional i filed a complaint I hated my experience because now I’m worried about my things I left

Ptah El-AtonElaton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul Carlson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra nicol  |  Overall Experience 
Rating:
3.0

Storage was great!

Tatiana Dixon  |  Online Move In 
Rating:
5.0

I don’t remember the names of the people who were working when I checked in, but they were a god send after the trouble I experienced with my move. They went above and beyond and prevented this girl from having a massive meltdown. I will recommend this location to everyone.

Rachel Laws  |  First Impressions 
Rating:
4.0

I can't give a 5 star because the confusion I had to deal. When I would call for a service they would say go to this location. Then someone there would say we don't do that here try this branch. Then I drive there and they would say oh no we don't have that here try this other place. That happened at least 4 time thru out my reservation. But over all I had the trailer I needed and the personal at the branches were very friendly.

Barbara Bedard  |  First Impressions 
Rating:
1.0

Moved out of unit and submitted information including pictures on the website as instructed by staff at local storage site. Local storage site did not acknowledge this information. I tried calling the site multiple times per day and it always rang over to national calling center. Spoke to several different people at call center. Then I started getting late payment notices and I continued to try to call the local site to resolve this issue and every time I called site, it went to national calling center which said they would take care of it but didn't. Finally when I had time, I went back to site and was the only customer. There were two people working at the counter. The phone was ringing continuously and they ignored it. Told the worker about the issue and they closed account and said I should talk to the manager about this. Tried to talk to Walt and he was condescending and did not seem to care about the issue, the fact that his staff don't answer the phones, etc. I have used U-haul other times and never had an issue. Hopefully, this is just localized to this one site. I rented the storage unit for several years. Over the time I rented, the place deteriorated. The gates for access to the building stopped working and gates and fencing were removed. The doors to the storage building often did not shut correctly allowing access to anyone who desired. There were only four carts for unloading (had been at least twice that many when I first started renting there) and when I asked staff a while back about this, they said that customers keep breaking or taking them and they weren't planning on replacing them. Hopefully this is just an issue with this center. I would still use U-haul based on other experiences but would never go back to this site or recommend anyone to this local site as the place has deteriorated significantly and manager does not care.

STEPHEN CRANE  |  Overall Experience 
Rating:
5.0

Had no problems, very pleased with my storage and all the personal that attended all my storage needs Thank You , God Bless

aleta crough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY CARTER  |  Overall Experience 
Rating:
4.0

The staff when Mr. Lazano was present was always friendly and professional, but when he was not there well... You knw the old saying "When the cat is away the mice like to play" Other than that the facility is clean and well maintained. A bit pricey but overall good experience.

Karen Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markus Spencer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose Rivera  |  First Impressions 
Rating:
1.0

The storage unit had rats. It ate through some of my stuff and the staff wasn’t friendly.

Ricardo Orantes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Zayas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT GARLINGTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david perdomo  |  Overall Experience 
Rating:
5.0

Mr Lozano was very helpful in getting us 2 larger units at the last minute after we had made reservations on line and found out the units were not available at the previous location.

David Montanez  |  First Impressions 
Rating:
4.0

I am not leaving the storage unit, just switching to a smaller unit.

WARREN JENNISON  |  Overall Experience 
Rating:
5.0

Cricket's more access hours 5 a.m. to 10 p.m. is earlier in later than anyone else in the area. Office hours are more than everyone else in the area also. And they are competitively priced. I did the math and it makes sense to rent with U-Haul

JOSEPH BONAVENTURA  |  First Impressions 
Rating:
5.0

There was a hiccup with an elevator that the manager responded to even after hours. Took care of the issue expediently and courteously. Certainly will use uhaul in the future.

Greg Martin  |  Online Move In 
Rating:
5.0

Your staff were not only helpful, they were friendly as well a very good experience.

Raymond MCAFFERY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Sanders  |  Overall Experience 
Rating:
5.0

I’m having a really hard time in life right now, & the staff never held it against me. I’m forever grateful for the understanding I was given.

Jennifer Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Rowland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christine jennison  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK SZYMANSKI  |  Overall Experience 
Rating:
3.0

There are rats and roaches tore up a bunch of my stuff

Bonnie Santiago  |  Overall Experience 
Rating:
5.0

Very clean and well maintained

Philicia Upchurch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Desa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Traub  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JONES  |  Overall Experience 
Rating:
3.0

The checkout process was not good. Moved out Oct 12th matter resolved Nov 26th after several calls.

Tarsha Rucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Colson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Gallon  |  Overall Experience 
Rating:
5.0

Friendly and quick service?

Jason Lundblad  |  First Impressions 
Rating:
5.0

Very professional and friendly and helpful.

Christine Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Heath  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS CRYSTAL FOOTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY FREDERICK  |  Overall Experience 
Rating:
5.0

I moved out October 7th, not the 12th. Thank you.

Kirsten Treska  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeremy lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gena herro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert green  |  Overall Experience 
Rating:
5.0

Very well run!

edward moore  |  Overall Experience 
Rating:
4.0

Sensor lights go off pretty quickly!

Pat Fatzinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelen Wade  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy Gentzler  |  Overall Experience 
Rating:
5.0

Went to another storage facility needed a bigger storage.

ESTHER ESTRADA  |  First Impressions 
Rating:
3.0

No ac in the storage So what is the point of climate control

Elizabeth Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Shelby  |  First Impressions 
Rating:
1.0

The general Manager was very rude, Argumentative needs to go back to school in learning how to take care of customers and the staff needs to be trained properly I will not be coming back to this location and will spread the word not to go here ..

Patrick Solomon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia Lawson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINDA FOWLER  |  Overall Experience 
Rating:
5.0

The person that helped me was very professional and helpful. I feel safe knowing that my items are stored at your facility.

Suzanne Carpenter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Payton Vickers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

POLO GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aintonia Gonzalez  |  Overall Experience 
Rating:
5.0

muy buena ubicación y facilidades

Carlos Camacho  |  Overall Experience 
Rating:
5.0

el personal muy atento y amables , me ayudaron en todo y los recomiendo 100 % .

Carlos Camacho  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe kifner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david hines  |  Overall Experience 
Rating:
4.0

I had a 15 footer/one bedroom to unpack which would have never fit in the 5x10. I had to go back to get a bigger unit. I went to 5 different uhaul places in 3 days. That could have been done better. Some parts were 5 stars so were 1 star.

Tarsha Rucker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Clark  |  Overall Experience 
Rating:
3.0

No because the sliding door wasn’t opening and I swipe my card but it still didn’t open. So I had to put my boxes and furnitures through the other door but it was difficult because it wasn’t a flat floor. I really had a hard time putting my stuff inside the storage. I asked 10x10x10 and they gave me 2 of 5x5 and it was in a 2nd floor. I really wanted 1 floor and 10x10x10. No one told me that they was going to do that to me if not I would of have canceled it. I’m not happy with this service. Also when I was talking to a customer representative about changing the date and she had me on hold for good 15 minutes while I was driving from New Jersey to Florida. That really was a bad service.

Maritza Ruiz De Castro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean PAUL  |  First Impressions 
Rating:
5.0

Staff very nice and helpful!! No problems with this facility But the billing department was a different matter!

CRISTY MCCOMBS  |  Overall Experience 
Rating:
5.0

Walter was excellent he was a great help for me. I would recommend this crew to anybody.

William Bruce  |  First Impressions 
Rating:
5.0

The team members themselves did a phenomenal job! The only slight issue we had was that we saw a couple dead roaches but at least they weren't alive.

karen ryan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie Catiller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA WHITE  |  First Impressions 
Rating:
5.0

A special thanks to. Mgr of uhaul. In longwood, mrs reich/ I hope I spelled her name cotrectly. She was very informative and extremely helpful. I neefed a cargo truck. She did not have at the time, so she directef me to Sanford. She booked it for me also. Thank you so much!

Pat Fatzinger  |  First Impressions 
Rating:
5.0

Great job

Edvin Sallas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mushtaq Kermalli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael Tejeda  |  Overall Experience 
Rating:
5.0

Chris, the manager was an absolute pleasure to work with him. Knowledgeable and friendly.

Mike ARROYO  |  First Impressions 
Rating:
5.0

Great truck, facility, and staff. Absolutely top notch!

Bradley Pike  |  First Impressions 
Rating:
5.0

Great job and service. Thank you for everything. Keep the good job.

Ingrid Font  |  Overall Experience 
Rating:
5.0

I love this place for storage. Best experience of all my storage companies used.

Greg Freeman  |  Overall Experience 
Rating:
5.0

Everyone was great!

Ryan Ferguson  |  First Impressions 
Rating:
2.0

I was supposed to have a first floor unit at a completely different location in which one of their employees ended up giving away my unit even after I confined it. They then sent me to another facility who gave me a second floor unit for a higher price. The issue was then escalated and resolved resulting in me having to reach out to the manager every month to get my price adjusted. Very inconvenient and a total hassle for a mistake that should have never been made.

Mercedes Pineda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sterling Overton  |  Overall Experience 
Rating:
5.0

Great place and great people. I would recommend doing business with this location.

Troy Wallrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

travis hampton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA LEE  |  Overall Experience 
Rating:
5.0

The staff are so wonderful at this UHAUL. I would definitely recommend this facility to anyone looking to rent a truck or storage unit!

tina anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric keatley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david hines  |  First Impressions 
Rating:
5.0

I had book my storage at the wrong location and this place really help me. They kept me calm from the most stressful day of my life. Thank you all

Trenece Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muhamed Basic  |  First Impressions 
Rating:
1.0

My storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.

MARY SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Burson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wayne fenior  |  Overall Experience 
Rating:
5.0

Me and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.

Shawn Clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lynn greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yliana sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Jamison  |  Overall Experience 
Rating:
5.0

Everybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️

Dilsy Araujo  |  Overall Experience 
Rating:
5.0

I rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.

Joshua Fernandez  |  Overall Experience 
Rating:
5.0

Alex was super helpful thank you

Greg Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA GILLAN  |  First Impressions 
Rating:
5.0

All we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.

virginia young  |  Overall Experience 
Rating:
5.0

Good friendly service access 24hrs a day .

Mcloyd Cox  |  Overall Experience 
Rating:
2.0

While the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.

Phillip Shivel  |  Overall Experience 
Rating:
5.0

Well run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!

robert shelby  |  Overall Experience 
Rating:
5.0

The staff at Lake Mary are truly the best! Walter is the GOAT!

WENDY RHINER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curran Hohmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Rowland  |  First Impressions 
Rating:
3.0

When I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.

Arkina Sanders  |  Overall Experience 
Rating:
1.0

I was harassed by the manager Walter on several different occasions. He is awful an very unprofessional. Yelled at us infront of my children. I will never ever use this storage facility again in my life. An feel bad for anyone who has to put up with such ignorance.

Amber Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keiron Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose lima  |  Overall Experience 
Rating:
5.0

Great experience. Helpful, courteous staff. Convenient location.

George Guttery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

syamara ciprian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Fior  |  Overall Experience 
Rating:
1.0

They have a rat infestation and most of my belongings were ruined. When I told the owner he acted as if he could care less! DO NOT RENT A STORAGE UNIT HERE!!!!

Theda Calise  |  Overall Experience 
Rating:
5.0

I’m recommend this company 100/100 Muy amable, responsable, yo usaría sus servicios nuevamente 👍👍👍

ELINA NEAMATALLA  |  Overall Experience 
Rating:
4.0

The lights don't stay on and some time was hard to get back on . The staf was no help on this . And the door was verry hard to lift , over all verry good . Thank you. I will be back if needed.

lyod thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN ROJAS  |  Overall Experience 
Rating:
2.0

The unannounced change from a gated, fenced facility to removal of the gate and fence changed the concept of what I rented when I moved in with no revision of rental rates. The attitude of the person I presume is the manager when I confronted him about the significant change to the facility was rude and condescending. I will never recommend this facility or its services to anyone I know because of the attitude of this location manager.

DOUGLAS PETTIT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jackeline Castillo Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Tully  |  First Impressions 
Rating:
5.0

Very good excellent

dilsy araujo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Swift  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONNIE TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackeline Castillo Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shameka Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY RHINER  |  First Impressions 
Rating:
5.0

Walter was of great help and very informative when I first arrived at your facility.

Jacquelin Len  |  First Impressions 
Rating:
5.0

Charles and Chris were awesome great customer service

Nelson Villabol  |  First Impressions 
Rating:
5.0

Very satisfied...

Albert Solomon  |  Overall Experience 
Rating:
5.0

Anyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!

Michael Gallon  |  First Impressions 
Rating:
1.0

Constant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that’s already in a bad area.

shawn hutchison  |  Overall Experience 
Rating:
5.0

Great staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.

Phillip Shivel  |  First Impressions 
Rating:
5.0

This was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !

Richard Selvidge  |  First Impressions 
Rating:
4.0

Good hours and staff, convenient

Lynley Whitley  |  Overall Experience 
Rating:
5.0

Charles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Thank you.

Bonnie Pesce  |  First Impressions 
Rating:
3.0

My information wasn't correct, but they got it together

Andrea Wright  |  First Impressions 
Rating:
2.0

Pick up truck broke down..Battery . lost time

Jimmy Betts  |  First Impressions 
Rating:
1.0

I dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.

JEISON MIRANDA  |  Overall Experience 
Rating:
5.0

This is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!

Stephanie Hecker  |  Overall Experience 
Rating:
5.0

I found everyone to be friendly and try to accommodate my needs.

Tracey Buzzanco  |  First Impressions 
Rating:
5.0

If you have more people like you have now you have a great company . Florida is where I rented . Keep it up!

Louis Loudermilk  |  Overall Experience 
Rating:
4.0

We needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.

Janice Wisdom  |  First Impressions 
Rating:
5.0

Very helpful and a pleasant experience

Miranda Seeley  |  First Impressions 
Rating:
5.0

My experience was awesome! Everyone was very friendly and the place was very clean. I’ll definitely be back.

MIA LAWSON  |  Overall Experience 
Rating:
1.0

Workers are rude and lazy

Gustavo Santos  |  Overall Experience 
Rating:
2.0

getting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emails

bonnie hoffman  |  Overall Experience 
Rating:
5.0

Thank you

Steve Crofcheck  |  Overall Experience 
Rating:
5.0

Great people that work there thank you

john Hurst  |  First Impressions 
Rating:
5.0

The store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.

eric memola  |  Overall Experience 
Rating:
3.0

Just ok

Michael Westhead  |  Overall Experience 
Rating:
5.0

Except you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated him

daniel valentine  |  Overall Experience 
Rating:
5.0

The truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks Walther

Steve Crofcheck  |  First Impressions 
Rating:
5.0

Great service

Abraham Haynes  |  Overall Experience 
Rating:
4.0

Rodent droppings present in my unit---orherwise good experience.

ROBERT JEFFREY  |  Overall Experience 
Rating:
5.0

The last couple of days I went this past week the main gate was always open. I didn’t feel that safe, and my unit was at the end of the hallway; anyone could have went inside.

wanda garcia  |  Overall Experience 
Rating:
5.0

Great service and always helpful.

michelle ryerson  |  Overall Experience 
Rating:
5.0

There's no other storage solution as far as I'm concerned

angel marrero  |  Overall Experience 
Rating:
5.0

Excellent attention and service from the moment I walked in.

RANDOLPH RAWISZER  |  First Impressions 
Rating:
5.0

Walter in the front office was extremely helpful and very pleasant

chris cullen  |  Overall Experience 
Rating:
5.0

Thank You for being so simple to use.. and providing fair rates.

Victoria Collett  |  Overall Experience 
Rating:
5.0

The only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.

WANDA IRIZARRY  |  Overall Experience 
Rating:
5.0

The facility was clean and secure. The staff was friendly and took great care of me!

Jennifer O'Connor  |  Overall Experience 
Rating:
5.0

Just great !

Louis Loudermilk  |  First Impressions 
Rating:
5.0

Everything went smooth, from reservation to return. 15’ van ran great .

paul young  |  First Impressions 
Rating:
5.0

The staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.

MARIA MORRISON  |  Overall Experience 
Rating:
4.0

No comment for now , all I could say is there's no complaint.

diana rosado  |  First Impressions 
Rating:
5.0

Well done as always!!! The only way to be better is free!!!

robert shelby  |  First Impressions 
Rating:
5.0

Good people

mark ford  |  Overall Experience 
Rating:
5.0

great experience!

nissha leon  |  First Impressions 
Rating:
4.0

They did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.

CHRIS WHITNEY  |  Overall Experience 
Rating:
5.0

The staff was very nice and polite

JENNIFER KENNEDY  |  Overall Experience 
Rating:
5.0

Fast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.

Robert Jamison  |  First Impressions 
Rating:
1.0

Manager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..

Michelle Cameron  |  First Impressions 
Rating:
5.0

All was good

JANINE GAVIN  |  Overall Experience 
Rating:
5.0

Walter is a pro, am example of what you want when getting rental equipment.

Louis Bauer  |  Overall Experience 
Rating:
5.0

I am very pleased!

edward moore  |  Overall Experience 
Rating:
1.0

Owner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.

Daniel Rodriguez  |  First Impressions 
Rating:
5.0

We were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.

Steven Gibson  |  Overall Experience 
Rating:
5.0

good job. Thanks

BRUCE T. HOPKIN  |  Overall Experience 
Rating:
5.0

They were very polite to me I was very satisfied

daniel valentine  |  First Impressions 
Rating:
3.0

Cost increases are discouraging. This is the main reason I got rid of my unit.

William Kersey  |  Overall Experience 
Rating:
5.0

Great experience - kind, courteous and helpful staff!

Julie Sandberg  |  Overall Experience 
Rating:
5.0

Great efficient people. Thanks

mark ford  |  First Impressions 
Rating:
5.0

The unit was very clean and the customer service was excellent

Sandra Wilson  |  Overall Experience 
Rating:
5.0

Great experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.

jan nash  |  Overall Experience 
Rating:
5.0

Excellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.

Jennifer Jones  |  Overall Experience 
Rating:
2.0

The employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude

PAUL TANNER  |  Overall Experience 
Rating:
5.0

Nice service .ok

felix agrinsonis  |  Overall Experience 
Rating:
5.0

We can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can

yvette irelan  |  Overall Experience 
Rating:
5.0

Very helpfull staff

annette zayas  |  Overall Experience 
Rating:
5.0

N/A

Aletha Nee  |  Overall Experience 
Rating:
5.0

Great experience

Robert Thibodeau  |  Overall Experience 
Rating:
5.0

People were very friendly and very helpful. I would recommend to anyone.

Michael Lovejoy  |  Overall Experience 
Rating:
3.0

Having to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.

gregory alexander  |  Overall Experience 
Rating:
5.0

Best U-Haul branch I have ever used. Great staff.

MICHAEL SAVAGE  |  Overall Experience 
Rating:
2.0

Everything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.

Tom Lindeman  |  Overall Experience 
Rating:
5.0

Storages were clean and safe in the staff was very helpful and friendly

destiny collier  |  Overall Experience 
Rating:
5.0

The staff was amazing. would recommend to anyone to use!

mandie lefmerises  |  Reservation 
Rating:
4.0

Good experience for the family for over a year.

Susan Poole  |  Overall Experience 
Rating:
5.0

They helped me in a pinch so could have my garage back. Great service by the staff!!!!!

timothy bouchard sr  |  Overall Experience 
Rating:
5.0

Moving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!

Stephanie Hecker  |  Reservation 
Rating:
5.0

I would use this place again very clean.

Jason Maysonet  |  Overall Experience 
Rating:
5.0

Great service! Thanks!

Seminole County Rita Hendricks  |  Overall Experience 
Rating:
5.0

MARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY

stephen jeske  |  Reservation 
Rating:
4.0

I needed to extend how long I needed the truck and I just had to call and they took care of it for me.

Martin Derck  |  Overall Experience 
Rating:
1.0

All of my things was mildew in messed up

Estella Williams  |  Overall Experience 
Rating:
5.0

Everyone was on point no complaints..

Othelia Hunter  |  Reservation 
Rating:
5.0

.

Paul Smith  |  Overall Experience 
Rating:
3.0

Nothing special

CHRISTOPHER MONTGOMERY  |  Reservation 
Rating:
5.0

We tented 2 storage units. Both were 10x10, clean inside and easy access.

Reynaldo Duran  |  Overall Experience 
Rating:
5.0

Everyone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day

DONNA ROBINSON  |  Overall Experience 
Rating:
5.0

exceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.

mary gbenedio  |  Overall Experience 
Rating:
5.0

Excellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!

Kelley Palmer  |  Overall Experience 
No reviews have been submitted for this location.

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