Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this family 3 times in last couple of years, staff was very professional and friendly, great experience.
Mark Pfost
Rating:
5.0
Customer did not leave a comment.
Kimberly Evers Speights
Rating:
5.0
Customer did not leave a comment.
Kimberly Evers Speights
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barry Sweat
Rating:
5.0
Customer did not leave a comment.
Betty Johnson
Rating:
4.0
Keep up the good work.
Dennis Dye
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Pepersack
Rating:
5.0
They was great
robert trewhella
|
First Impressions
Rating:
5.0
I was treated kindly and all concerns were addressed. The attendant was professional and instrumental in helping me with the U-Haul. The facility was clean. My overall experience is rated a 10.
BRENDA SWEET
Rating:
3.0
Nobody walked or did an inspection of the vehicle before giving me keys. Customer service in location was very poor. Had to call the hotline to get questions answered and time extended. Truck drove like crap, and I was given a quarter tank of gas but told to bring it back on half
Linwood Lane
Rating:
5.0
Customer did not leave a comment.
Dewayne Donald
Rating:
1.0
Mike and Shanika was great!
KIMBERLY BARBER
|
Overall Experience
Rating:
3.0
After several increases and checking rental prices I realized I had lower priced options available for the same size I was paying U-haul.
Ulonda Benjamin
|
Overall Experience
Rating:
5.0
I would always rent a storage unit from uhaul because it is very much convenient
Bessie Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leah Harn
Rating:
5.0
The front office staff members were very friendly and helpful, facilitating a smooth move-in experience. The storage units are clean and well-maintained. I feel very comfortable leaving my property in storage here.
beth Sylvester
|
First Impressions
Rating:
4.0
Everything was very nice.
John Snyder
Rating:
1.0
The customer service was poor and the speedometer kept glitching on and off interfering with the accuracy of speed. As well as there was a jerking noise that I explained to the receptionist and she insured me that my card would t be charged for any of these problems and still charged my card…well trying to anyways. Then made me pay extra in cash. An extra 50 dollars in cash.
Timesha Harvey
Rating:
2.0
The equipment was nasty, dirty filthy, and it had a bad odor to it. The representative at the location asked me to bring the truck back to have it clean. I did not have time to do that. Why didn’t they clean it? It had been there since yesterday.
Ruby Harris
Rating:
5.0
Customer did not leave a comment.
KEARRA BUTLER
Rating:
5.0
The staff hear is amazing that
Oliva Griffin
|
Overall Experience
Rating:
1.0
I hate the self serve pickup. I specifically didn’t choose self serve for a reason and my reservation was changed without notice. It was a pain in the ass.
Jeanette Fritz
Rating:
2.0
Customer did not leave a comment.
Ivory Solomon
Rating:
5.0
Customer did not leave a comment.
Timaria Ford
Rating:
5.0
Thanks for keeping our stuff safe and bug free all these years! I had 0 complaints and recommended your establishment to any friends that needed storage space. I’d still be a client, but we finally moved into a house that can fit all of our stuff! If I ever need storage space again i can guarantee we’ll be back! Thanks again!
benjamin saylor
|
Overall Experience
Rating:
1.0
Cigarette ashes in cab…
<1/2 tank of gas….
I had a 6am reservation..this location never assigned me a truck…
I was forced to wait until 7am when they opened…I told them they messed up my already tight itinerary by being incompetent…they didn’t care and offered no solution or compensation…I’ll never be back to this business again…and I’ll make sure that none of my friends do either. I’m a retired firefighter paramedic and we are a tight group. They bought a lot of negative advertising.
MICHAEL WEAVER
Rating:
5.0
Staff was excellent
william morrell
|
Overall Experience
Rating:
4.0
Make it where I can return the truck after hours. Pictures wouldn’t load & there was no way to leave the keys
CATHERINE LEE
Rating:
5.0
This was the best experience I have had at a storage facility. The location is always immaculate and is very secure. The bathrooms are even sparkling clean. If I ever need a storage space again, this is my place. Thank you!
jeremy cunningham
|
Overall Experience
Rating:
5.0
Excellent service with the employees 👏👏👏👍
Osmin Ventura
Rating:
5.0
Customer did not leave a comment.
John Womack
Rating:
4.0
Customer did not leave a comment.
Ledasha Fuller
Rating:
5.0
everything was perfect
JULIO DELAROSA
Rating:
5.0
Customer did not leave a comment.
Raydel Hernandez Garcia
Rating:
5.0
Customer did not leave a comment.
Cecelia Green
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shakalia Farmer
|
Overall Experience
Rating:
5.0
Both ladies that was scheduled was over the weekend.I had some ok customer service but these two lady’s went above and beyond their duties while assisting me. The inside of the van was not cleaned I kept sneezing with all the dust in the dash board. What got my service was how what caught my interest. Please have them train the other location cause I’m big on customer service!!
TIKASHA COLSON
Rating:
5.0
Make sure equipment listed as available when making an online reservation is actually available. . When I made the reservation online, I reserved an appliance dolly because I was using the van to move a refrigerator. But when I arrived, only a utility dolly was available. That was the only flaw in an otherwise good experience . The Van was in good condition. And the lady who handled my transaction was polite and professional.
Darryl Forbes
Rating:
4.0
I saw a lot of negative reviews about this location but my experience was great. The young lady working there was friendly and got me in and out. Clean truck and did what I needed it to do.
Sterline Beaubrun
Rating:
5.0
I have to thank the U-haul associate for being accommodating and a character.
OKINO LEIBA
Rating:
3.0
Customer did not leave a comment.
Kim Stewart
Rating:
4.0
Customer did not leave a comment.
Shannon Owens
Rating:
5.0
So far so good
James Wright
Rating:
5.0
Customer did not leave a comment.
JACQUELINE LUKE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHLY CURRY
Rating:
5.0
Customer did not leave a comment.
lashanda jordan
Rating:
5.0
Customer did not leave a comment.
douglas obrien
Rating:
5.0
5 stars
Twanishia Pound
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
patrica berry
|
Overall Experience
Rating:
1.0
Your records are wrong. I never used U-Haul.
I recently planned to use your service to add a trailer hitch to my car, but because of your repeated emails that you would not stop, I used another service.
Again, I ask you to take my email off your mailing list.
I live in Reno, Nevada, and not on the east coast.
Willie Black
Rating:
5.0
The staff was always ready to help.
JAMES HOLLAND
|
Overall Experience
Rating:
5.0
Really love this place, they also provide carts to move your things and also has elevators
Chanell Owens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kelly horne
|
Overall Experience
Rating:
5.0
The perfect storage solution
dot herbert
|
Overall Experience
Rating:
5.0
I rent a truck every year for Gulf Winds Track Club for the week leading up to the Tallahassee Turkey Trot race for 5,000 people on Thanksgiving Day, and every year the folks at the Lake Ella facility are just very efficient.
Gary Griffin
Rating:
4.0
Customer did not leave a comment.
Lisa Hayes
Rating:
5.0
One of the front tires needs to be replaced
Mary K Rutan
Rating:
5.0
Customer did not leave a comment.
Mia Selhorn
Rating:
5.0
Customer did not leave a comment.
Suzannah Streifer
|
Overall Experience
Rating:
5.0
Mike was very nice and patient when I was having a problem getting the gate open. But everything worked out great in the end.
Jane Wise
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Nelson
Rating:
5.0
Customer did not leave a comment.
Latesha Green
|
Overall Experience
Rating:
4.0
Be fair with gas. Refund people the cost of gas at the same rate when they put too much gas in the truck asyou charge for bringing the vehicle below what was in going out
MICHAEL FRYE
Rating:
5.0
Customer did not leave a comment.
Kelpria Lewis
Rating:
1.0
Was over charged in fact by over$ 115 of what I was told when I filed it the van. The representative hung up on me and the ppl at the location didn't help me at all to fix there information or correct the overage. I rent from uhaul often n have a good repor up until this experience. I'll probably never rent from uhaul ever again.
Amber Tannehill
Rating:
5.0
Customer did not leave a comment.
Fares Sami
Rating:
5.0
Customer did not leave a comment.
Kasiner Chulak
Rating:
5.0
Customer did not leave a comment.
Melissa McBride
|
Overall Experience
Rating:
5.0
I kept getting Tire Pressure Sensor Fault error, and it should show tire pressure varying among the tires anywhere from around 49 for the left front tire to 77 on the back rear tire. I reported this in the app when I returned it. Other than that, it worked well, and the whole process for pickup and return was quick and easy.
Josh Bula
Rating:
3.0
Smelly alleys, dumpster always full. Units reasonably clean inside. Difficult parking and driving through premise. HVAC under-powered does not adequately control climate for facility. Could have used better lighting in some outside areas.
Jonathan Nilson
|
Overall Experience
Rating:
1.0
I had a poor customer relation employee.. I left .. called who I was TOLD to call. That person started with a bad attitude .. and when I asked for a supervisor I was TOLD she was one and there was no one else to speak to. When I asked her as a manager why is she escalating this conversation instead of de-escalating like a manager would, she changed 100%.. like I had to remind her she’s the one whose job should be to help.
I contacted customer service and asked for someone to call me back. I got put on the call back list. An hour later they called, a recorded message said you are now being connected and then I was hung up on.
PS what does *preferred job off location mean to you?
And why is it that the reason the uhaul store could not help me be because that store is owned by Ihaul. Shouldn’t that mean that’s the flagship store that should try to help?
I move annually for work, and I am currently making a multi trip move for my parents home. We will be using Penske or Budget from now on. This has been the worst day !! Thank you uhaul for making this move that actually went well a nightmare on the back end!
SARAH Selph
Rating:
5.0
Customer did not leave a comment.
Elizabeth Morrall
|
First Impressions
Rating:
5.0
Very easy process and very kind people at this location. Thank you guys and gal 😊!
Kyshonda Williams
Rating:
5.0
Thank you for an awesome experience
Taylor Gibbs-Sharp
Rating:
5.0
Best I haul location /. Secure, clean and staff is always helpful!
AURORA HANSEN
Rating:
5.0
Very nice man ... always professional .
sean xu
Rating:
3.0
Customer did not leave a comment.
Tangee Allen
Rating:
4.0
Customer did not leave a comment.
CORY HODGE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan Nilson
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
BAYARD STERN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Telesia Whetstone
|
Overall Experience
Rating:
3.0
Thanks
jiared crowd
|
First Impressions
Rating:
5.0
This is best experience I've ever had any U-haul location that I've gone to. The young lady, Shemicka that helped me on Friday was phenomenal and very professional. Saturday we had a storage size issue and the store manager there was very helpful and accommodating. For now on, I'll only go to the Lake Ella location as their customer service is awesome!
Marvin Johnson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Melan Morris
Rating:
5.0
Customer did not leave a comment.
james baiardi
Rating:
5.0
Nothing
Leah Harn
Rating:
5.0
Customer did not leave a comment.
Jack Irvine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronschelle Laidler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Omar Wright
Rating:
5.0
Customer did not leave a comment.
Michael DeSouza
|
Overall Experience
Rating:
5.0
Dog hairs in Cab, not cleaned. dry well.
Irene Huggins
Rating:
5.0
Great customer service
Gary Chojnowski
Rating:
5.0
Customer did not leave a comment.
Heather Sullivan
|
Overall Experience
Rating:
5.0
I had an excellent experience with all associates at this location!
Dillon Nicole
Rating:
5.0
Customer did not leave a comment.
Robert Chapman
Rating:
5.0
Customer did not leave a comment.
Lucy Bolter
|
Overall Experience
Rating:
4.0
Your staff at location need to work on their customer service skills. Very lacking and poor
Jorge Curbelo
Rating:
5.0
Terrence was incredible in reviewing our contract and getting us the best rate for a local in town move. We appreciated his professionalism and support. Great rental
John Fogarty
Rating:
4.0
Customer did not leave a comment.
Maria Fernanda Reynoso
Rating:
5.0
Friendly, helpful staff made this an easier move than I expected. Would recommend them to everyone.
MICHAEL GABLE
Rating:
5.0
Customer did not leave a comment.
Tabitha Johnson
Rating:
5.0
Customer did not leave a comment.
Cynthia Brown
Rating:
4.0
only one staff member working there at the time.
Mark Taylor
Rating:
5.0
Great Help
Princess Yates
Rating:
5.0
The best experience I’ve had at Uhaul. Lynettra was professional, thorough and quick at checking me in. When I returned, Torrence met me at the truck and checked me out. The truck was clean and drove well. I will definitely return here next time I need a Uhaul.
Marissa Henderson
Rating:
5.0
Customer did not leave a comment.
Amenda Daniel
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sidney Watson
Rating:
5.0
I think his name was Mark or Mike I was working with at this location and he was great! Made pick up extremely smooth and was funny and made the experience a good one. As well as your call center representative Michelle! Very attentive and made sure my reservation was exactly what we needed.
Hanna Keown
Rating:
5.0
Customer did not leave a comment.
Tyeshia Turner
Rating:
5.0
Customer did not leave a comment.
Aaron Williams
Rating:
5.0
Customer did not leave a comment.
Mark Belfast
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Belfast
Rating:
5.0
Customer did not leave a comment.
Ameenah Shakir
Rating:
4.0
The attendant at this location the morning I picked up the truck was very pleasant. When I returned the truck in the afternoon the attendant was efficient and thorough in helping us with the simple returning. Thank you!
James Shaw
Rating:
5.0
Customer did not leave a comment.
Dayanara Torres
|
Overall Experience
Rating:
3.0
It seemed there was only one employee at the store. It seemed like there should be more than one person working there. He was helpful and friendly, but definitely overworked.
Perry Morris
Rating:
4.0
Customer did not leave a comment.
Margaret Hilliard
Rating:
5.0
Customer did not leave a comment.
James Olmstead
Rating:
5.0
They are in my town. I always use them because they take pride in being the best.
Stephen L Thomas
Rating:
1.0
The truck was making a loud noise when I picked it up. I called back and they said it was nothing to worry about. 3 days later the truck breaks down and they charge me double when it wasn’t my fault. The staff is slow and not friendly to customers. They are always out of equipment. The young lady that processed me had my order wrong and I had to correct her twice. She printed out my contract documents and didn’t even discuss the contract at all with me nor did she follow any protocol that is normally followed when I rent from other U-Haul locations. I do plan to contact corporate on this one.
david lawton
Rating:
5.0
The employee was really quick and nice
Latonia Parker
Rating:
5.0
Customer did not leave a comment.
Lee Page Dupree
Rating:
4.0
I did not know about the gate clicker until I arrived at the facility - I did get one for the extra fee of $5 each month because I was not comfortable pulling up and getting out of my car to put the access code into the gate lock. If the key pad was further back from the gate it would have been different but it's so close you cannot do it from your car.
Also when I opened my unit I saw a big black box of what I think is rat poison or a rat trap - is that standard with all units? Can I pick it up to move it? I was not aware about that and I do not know how to proceed when moving my personal items into.
Finally, my building has no signage inside regarding which door goes to which part of the room #s and there is no signage inside the unit hallways directing toward the elevator and stairs. This would be much appreciated since all the hallways look so similar - it is easy to get lost!
Otherwise move in was easy, the facility seems nice, and I am satisfying with my first impressions.
Leah Sherman
|
Online Move In
Rating:
2.0
No room to park a 26 foot truck. So you park it in the Golden Corral parking lot. Which after hours you don’t know if someone could vandalized the truck. Need a better location for after hour drop off.
George Berry
Rating:
5.0
This is the absolute easiest way to rent a facility. No contact it’s all done through an app which is amazing.
Lisa Hollywood
|
Online Move In
Rating:
5.0
The staff was friendly, helpful and courteous. The truck was clean. The ride was smooth. The storage unit that we rented was at the location. U-Haul made the move easier and smoother for us.
Lavina Johnson
Rating:
1.0
Customer did not leave a comment.
Kyle Bittle
|
Overall Experience
Rating:
1.0
I never rented your equipment, but your damned computer keeps sending me messages. You need to fix the f___king thing.
Willie Black
Rating:
5.0
Customer did not leave a comment.
claressa wilson
|
Overall Experience
Rating:
5.0
I really appreciated U-haul having a wine storage facility in Tallahassee. I now live in the Jacksonville/St Augustine area and encourage you to open a like facility there.
hank rosen
|
Overall Experience
Rating:
4.0
I just didn’t like that we’re no climate control units available on first floor
Adriane Da Silva
|
Online Move In
Rating:
5.0
Thank you so much for the excellent experience.
Courtney Atkins
Rating:
5.0
Customer did not leave a comment.
Jennifer Reid
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Elizabeth Reid
Rating:
5.0
The truck was maintained but there was a terrible odor in it. It seem like someone really sweaty was in there and left an odor behind. I picked the truck up at 9:30 am so I’m unsure if it lingered or what.
Latina Cooper
Rating:
1.0
The truck didn’t had AC.The person working told me that he’s gonna give me a discount for no AC. I had to open the windows.This was the first time and the worst renting UHaul. The truck wasn’t clean either.and I have
pictures to prove it.The tire pressure symbol was on ( I was complaining about that and he said it’s monitor and it’s rentable.I was planning to make 2 trips but no AC forget about it.I’m not really a happy customer.
Maria Teresa Stumpff
Rating:
5.0
Customer did not leave a comment.
Mark Belfast
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mark Belfast
|
Online Move In
Rating:
3.0
Terrible pick up experience. The guy at the counter was not helpful. Truck bed and back of truck were dirty.
Jeremy POTTER
Rating:
5.0
Customer did not leave a comment.
Roy Parnell
Rating:
5.0
Very nice
Harry Coombs
Rating:
5.0
Liam was very helpful, friendly, and knowledgeable he made the renting experience very smooth and simple and shenikca made the return easy and made it quick thanks you guys
ANDRE HORSEY
Rating:
5.0
Customer did not leave a comment.
HARRISON BURGESS
Rating:
5.0
Customer did not leave a comment.
MATTHEW Dunagan
Rating:
5.0
No damage to any item in storage..
Monica Benton
|
Overall Experience
Rating:
5.0
The staff was very helpful.
Laurie Dozier
Rating:
5.0
Customer did not leave a comment.
Tycharise Lewis
Rating:
5.0
Customer did not leave a comment.
Lakristen Gaines
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria Wright
|
First Impressions
Rating:
1.0
Cost greatly for damage I didn’t notice and forgot about my rope when I went pick up the truck
yuanyuan liang
Rating:
5.0
only issue is small parking lot. it’s difficult to park the trucks and maneuver in and out.
Kyley Leonard
Rating:
5.0
Customer did not leave a comment.
Jon Urbanek
Rating:
4.0
Customer did not leave a comment.
CANDANCE LAKANEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marsha David
|
Overall Experience
Rating:
5.0
I never use anyone else! Uhaul is the best. Thank you
january hall
|
Overall Experience
Rating:
5.0
The staff were friendly and helpful. The bathrooms were also very clean
Katharine Lenormand
|
Overall Experience
Rating:
4.0
I highly enjoyed this facility and my experience with the staff.
Johanna Hawkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAQUANDRA KNIGHTON
|
Overall Experience
Rating:
4.0
My only complaint is you contacted a relative instead of me to receive payment. I had to change banks and I had some fraudulent transactions charged to my account. You contacted and wrote to letters to my family members instead of me.
Anna Walton-Williams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Curtis Regian
|
Overall Experience
Rating:
5.0
Very accommodating and friendly.
Michael Howard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda Gerardino
|
Overall Experience
Rating:
4.0
On multiple different occasions, the elevator wasn’t operational. Also on one occasion the gate exit box said it was tampered with and wouldn’t open the gate. Other than those, everything was good.
Stratton Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea Medvid
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
trish hanson
|
Overall Experience
Rating:
2.0
I understand that you have a policy but for the past 4 months I have been hospitalized and in rehab. I had no knowledge my bill wasn't being paid and asked for a couple days to get money from a relative. The next communication I received was my unit was being auctioned at 10. Thank you for selling off the last memories I have from my deceased parents
Renise Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shelia paredes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Beason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Sunzeri
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jon Wood
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rosaline Wyche
|
Online Move In
Rating:
4.0
I did not realize that the same size unit could be rental for less just several miles away. My 5 x10 unit rents for approximately $134 plus Insurance and taxes per month in Tallahassee, FL. On West Tennessee Street in Tallahassee, FL the same size unit (5 x 10) at U-Haul rents for approximately $99.00 per month plus Insurance and taxes. I per to pay the $99.00 per month. The location does not matter to me. I don't go in & out of the unit frequently at all.
I would like to pay the $99.00 per month. This is my disappointment.
Ronnie Davis
|
First Impressions
Rating:
5.0
Had a unit for over 6 years, only stepped foot in it twice, first to move in and second to move out, never once worried about break-ins, weather damage, infestation, etc. because the place is so well maintained and secured.
James Dunlap
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Ford
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
christopher ling
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ZINNAH HOLMES
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
peter newcombe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shannon slack
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Trevon Sion
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kathleen west
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Keenan
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
jocelyn kelly
|
Overall Experience
Rating:
5.0
Everything was great great employees and management staff 👍 will be back one day 👍
JESSE GRAVES
|
Overall Experience
Rating:
5.0
You guys were so helpful and understood my problems and help out very much
shannon slack
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
JUNE HILL
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff. Storage unit was clean and secure.
guy means
|
Overall Experience
Rating:
3.0
Keep the elevators working - I love this facility and the staff are superior but having a unit on the 3rd floor and no elevator for a person with a disability to facilitate a move is asking a lot and it leaves you vulnerable for liabilities - I have been a long-time customer at this facility and I cannot say enough good about them. Stellar team, thank you.
CANDANCE LAKANEN
|
First Impressions
Rating:
5.0
Terence was super helpful and very professional, was stowing my bicycle for a week during my cross country bike ride and he made the whole experience easy. Thank you!
scott hamilton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TAMARA MCSWAIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca Martin
|
Overall Experience
Rating:
4.0
Elevator needs to be repaired for moving items
kathleen west
|
First Impressions
Rating:
1.0
I was ripped off, given the run around, lied too. The Uhaul on Capital Circle NE, and the one on N. Monroe across from Lake Ella BOTH need a completely new staff, and corporate is difficult to work with and very short, sometimes rude. Your company ripped off a older disabled single woman. You prion will never get a reference or referall from me, not ever… not in Tallahassee, FL.
Cynthia Sims
|
Overall Experience
Rating:
5.0
U HAUL and their employees have always been very Professional , Curious , and Helpful .
I have been storing at U HAUL sinve the HURRICANE hit PANAMA CITY , FLA . I WORKED there for a few months to help them get back to full Service again ....
thomas Trice
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yashica Gilliam
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BRENDA BROWN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Mondo
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
elsa whitlock
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHNNY FRASIER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Cook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly Joe
|
Overall Experience
Rating:
3.0
When I arrived to unload some belongings, the free lock they said would be in storage unit wasn’t there so I wasn’t able to unload anything. I still have a bunch of stuff in my trunk because I still need to purchase a lock. They shouldn’t offer a free lock unless they can ensure no one will take it out of the storage unit before the rightful person received it.
Stratton Thompson
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Keisha Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher Hyde
|
First Impressions
Rating:
3.0
Rat catcher in unit. No lock inside unit as promised. Had to go back to to the office to get the access fob. Parking insufficient and unsafe. We did appreciate that there were plenty of carts to move items.
Judith Equels
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Opal Gonzales
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GMT PUBS LLC
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakristen Gaines
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SETH JONES
|
Overall Experience
Rating:
5.0
THE BEST STORAGE PLACE IN THE WORLD WITH THE BEST STAFF
edward thornton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patti Booth
|
Overall Experience
Rating:
5.0
Although we didn’t have the storage long, I was well pleased with the emails reminding me that a payment was due.
cathy Campbell
|
Overall Experience
Rating:
4.0
We were moved out on the 5th. My son showed the pictures with the date and time stamp to the staff. Unfortunately the office closed before he got down to it. So he notified them when he returned the uhaul the next morning.
joyce Woodward
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth Calderon
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
aileen permuy
|
Overall Experience
Rating:
3.0
Dominque was friendly but appeared to be having to do some reinforcement training with the gentleman who was working with her. The only thing that I would recommend is that she explain where the elevator is located when necessary
Traci Chipman
|
First Impressions
Rating:
5.0
Mike and Yolonda made my experience with Uhaul excellent, and I would recommend them to friends and family.
JAMES MICHAEL NAHOOM
|
Overall Experience
Rating:
5.0
Pleasure to work with excellent customer service.
MARSHA DAVID
|
Overall Experience
Rating:
5.0
Jolanda was helpful and amazing during the move-in in April 2021. Jolanda was no different on move-out Aug 2021. Jolanda and her team were consistent in customer service.
Latoya Mason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRIS COKER
|
Overall Experience
Rating:
5.0
Easy and convenient and professional people.
Would always use this u haul place.
Danielle Hall
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Kara Ottervanger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isaac Allen
|
Overall Experience
Rating:
5.0
Great place. Great staff. Great location. Highly recommend to anyone looking for storage and for all your moving needs. Thank you!!
Leslieann Marin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen LeClerc
|
Overall Experience
Rating:
3.0
WAY TOO expensive for a small unit like that. I paid for a 10x10 in Orlando for $35/month
Zachary Good
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Trody
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
luisa de los santos
|
Overall Experience
Rating:
1.0
Really?
Please send me my refund
eddie horne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tina de berg
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lance woodburn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trevor Hayworth
|
First Impressions
Rating:
5.0
I have had one or more storage units on-going at this location since 1997 - I have been well pleased and well served - thank you
CANDY LAKANEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
phil padovano
|
First Impressions
Rating:
5.0
I've used a number of storage facilities over the past 40 years....this Uhaul Storage at Lake Ella was by far the best. Great facility, great location, outstanding customer service! Highest recommendation!
anthony quickle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
matthew Sampson
|
Overall Experience
Rating:
5.0
The general manager was really great! We had a spill and she went out of her way to help us clean up and get settled. Great job!
Alan Suskey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francesca Lipscomb
|
First Impressions
Rating:
1.0
The elevator was broken, I was told they’d have it fixed quickly, so I didn’t go to a nearby facility. It ended up taking 7 hours and cost me my moving crew. My wife and I ended up paying $800 and having to carry our stuff up by ourselves. Would like an extra free month to compensate us.
Jason Simmons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina Pilman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tiffany Devlin
|
Overall Experience
Rating:
5.0
The staff is excellent. Ms. Yolanda is always very helpful and very professional and knowledgeable.
PEARL GRAY
|
First Impressions
Rating:
5.0
Thank you for a wonderful environment
jay lamba
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Marjenique Bruton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel Arnold
|
Online Move In
Rating:
5.0
Outstanding situation. I was able to get things moved into my house as needed. Very well-run.
sheri Marquis
|
Overall Experience
Rating:
5.0
Jolanda was so courteous and helpful. The unit I reserved was unavailable, Jolanda came up with a solution. She offered me other options. Jolanda provided great customer service.
Latoya Mason
|
First Impressions
Rating:
2.0
While the storage units themselves were very clean and well-maintained, the elevator broke almost every time we were attempting to either move items to or from the units. We had professional movers standing around waiting on the elevator to be fixed. We had to postpone our move-out as a result and pay movers again to get the rest of our belongings the next day. The Loomis trucks forced a delay on our move-out as well - with four of them parked in the back, we had to wait until they left to have enough room for our moving trucks to park close enough to the elevator. When asked about the Loomis trucks, neither the Uhaul employees nor the Loomis truck drivers seemed concerned about the fact that the trucks were blocking our access. Location was ideal, cost was reasonable with first month free and units and grounds were well-maintained... except for the elevator.
Claude Sturm
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mia Scott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah Stanforth
|
First Impressions
Rating:
5.0
Jolanda was extremely helpful and friendly.
Grace Lawhorn
|
First Impressions
Rating:
5.0
Nice!
sheri Marquis
|
First Impressions
Rating:
3.0
I don’t like your hidden insurance charges!!
Sylvester Thompson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beverly Joe
|
First Impressions
Rating:
5.0
We were moving stuff in realized it might be to small the first unit and I called them and they switched us to a bigger unit with no issues at all . Loved the fact of elevators for units other than ground floor and the moving dollies was great !
Tracey Frazier
|
Overall Experience
Rating:
5.0
Thank you Jolanda and Mike and other staff, it was a great pleasure doing business with you.
Jamella Rolle
|
Overall Experience
Rating:
5.0
Wonderful staff!
Toshiba Griffin
|
Overall Experience
Rating:
5.0
The original unit was to small and they put me into the next u it it up with no issue great customer service !!! I was running a few hours behind my son and I was able to handle him checking in to the unit and u loading before I even got here it was awesome ! I have used this location just fir trucks this is first tine fir storage but they are awesome why I go to sane location
Tracey Frazier
|
First Impressions
Rating:
5.0
Excellent experience. The staff were very friendly and helpful. My move was accomplished without any problems thanks to the quality of equipment and staff. I'd use U-Haul again without hesitation.
Steve Spurlin
|
Overall Experience
Rating:
5.0
It was top notch! Booked online - showed up and the agent inside was extremely helpful! Thank you!
Melissa Rosenquist
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
skylar harrison
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert bruner
|
Overall Experience
Rating:
5.0
Really appreciated the staff. Very helpful
Janet hinkle
|
First Impressions
Rating:
5.0
Phenomenal
MELANEE GARDNER
|
Overall Experience
Rating:
4.0
Will use your business again, thanks for being there when I needed your services.
frank rogers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERANCE MCDOWELL
|
Overall Experience
Rating:
5.0
Always friendly and helpful. Very efficient.
ANNE MCELREATH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Kelly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tina de berg
|
First Impressions
Rating:
3.0
The facility was fine. The people I talked to were fine but they were at some remote phone bank somewhere. The actual facility never, and I mean NEVER, answered the phone and I tried every hour of the day. To get a live chat online or a person on the phone, took 15 minutes, and then we would get disrupted and have to start all over. Very frustrating.
Barbara Schmitz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa Johnson
|
Overall Experience
Rating:
5.0
Professional management team and support staff. Great experience!!!
Rachel cusnier
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lorenzo King
|
Overall Experience
Rating:
3.0
I have not problems or complaints with the storage unit. My issue lies with the truck rental. I originally reserved a 20 foot truck over a week in advance to be picked up in Albany, Ga on Saturday, 8/15. The reservation was to pick in Albany, and return the truck to the Uhaul located at 1580 N. Monroe Street where I had secured a storage unit. I received a call on Friday 8/14 that there were no 20 foot trucks anywhere in Albany. The lady put me on hold, came back on, and asked if I would take a 26 foot truck instead but I would have to go to another location. She said it would be for the same price and I asked twice if all the other contract conditions would apply -- meaning the truck was to be dropped off at the same Uhaul at 1580 N. Monroe Street. I was told yes both times. I accepted even though I did not need a larger vehicle. After loading the truck and unloading our furniture at the 1580 N. Monroe St. location, I proceeded to turn the truck in. However, I was then told I had to take it to the 5050 W. Tennessee St. location which was across town. When I asked about what the contract said, I was informed it would cost me a penalty to turn the truck in at 1580 N. Monroe St. and there was nothing they could do. Now, I want to be clear the young men working at 1580 N. Monroe St. could not have been more courteous and pleasant; however, I was forced to drive the truck across town. When I arrive at 5050 W. Tennessee St., I was then asked WHY I didn't just leave the truck at 1580 N. Monroe St. I explained to the man there what I was told and he said that was incorrect, that I did to need to bring the truck to another location. That was frustrating end to a long day. Again, I want to make it clear that EVERYONE I spoke with at UHaul were courteous, polite and tried to be helpful. However, I should not have had to (1) utilize a larger vehicle that I needed; and (2) go through the inconvenience of driving across town to turn in the vehicle. I will need to rent for 1 day another 20 foot truck in approximately 60 days to come back and load up our furniture. What I would ask from UHaul is that I receive some type of discount or price offset when I rent that second truck due to the circumstances described above.
James Kelly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fotena Zirps
|
First Impressions
Rating:
5.0
My only criticism is having to get out of my car to access the gate to the storage unit other than that it was great.
Tanya Milliner
|
Overall Experience
Rating:
5.0
Friendly, helpful staff. Very clean facility.
Aimee Reist
|
Online Move In
Rating:
5.0
Very clean vehicle and storage unit. Staff was very friendly and professional! Will use again in the future.
ALICIA ROBINSON
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
malach goldberg
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kim hearn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandi Lee
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
kim hearn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN DERR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin Heidrick
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David Hogan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael PARKER
|
Overall Experience
Rating:
5.0
They were so friendly and very helpful in getting me checked in. I was so pleased by the service I received from them. I was not happy with the place that I had rented it, which was in, Brookland, Ar.
gala mason
|
First Impressions
Rating:
5.0
Very professional and helpful 🙂
Ricoya Pledge
|
First Impressions
Rating:
5.0
Thank you for keeping my belongings safe for 4 yrs.
DAVID CARMICHAEL
|
Overall Experience
Rating:
3.0
Too expensive
JESSICA DAWSON
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff.
Sterling M
|
Overall Experience
Rating:
5.0
Thank you!
savannah bailey
|
Overall Experience
Rating:
5.0
It was a pleasure!
linda smith
|
Overall Experience
Rating:
5.0
Very friendly people, easy to work with. Very knowledgeable staff. Thanks
richard johnson
|
First Impressions
Rating:
5.0
The only problem I encountered was that there were a lot of bugs in my climate controlled unit and they got in my boxes and clothes
Emma Leonetti
|
Overall Experience
Rating:
5.0
Although, my move out date was 8/17/2019 and I told 3 different employees, I am thoroughly satisfied with the team at Lake Ella Uhaul's professionalism, friendliness and willing to assist in any way!!
Gloria Bryan
|
Overall Experience
Rating:
5.0
Perfect location. Great facility, clean and nice. This was my second time using this storage for my daughter's university stuff for the summer holidays.
BSLR.
pauletta russell
|
Overall Experience
Rating:
3.0
Honestly would have been perfect , but for some reason the staff put a u haul lock on our unit without telling us, we thought we lost the key called a lock smith just before they showed up the staff
Steven Schatzberg
|
Overall Experience
Rating:
5.0
The staff and management have always been professional and courteous. They are a pleasure to interact with.
robert feldman
|
Overall Experience
Rating:
1.0
35 mins waiting to speak someone on the phone.
Marta Padua
|
First Impressions
Rating:
5.0
The associate who assisted me yesterday was extremely informative and helpful.
abigail champman
|
First Impressions
Rating:
1.0
I’m giving a poor rating due to the fact that when I called to reserve storage I got through to customer service. The woman asked me what my biggest piece of furniture was but gave me wine storage.
Taylor Smith
|
Overall Experience
Rating:
5.0
Good facility and helpful staff.
CHARLES WHITE
|
Overall Experience
Rating:
5.0
Well run business - met our storage needs without any problems!
CHARLES SWAIN
|
Overall Experience
Rating:
5.0
👍
AUDRIA CARROLL
|
First Impressions
Rating:
5.0
My experience with this facility and particularly with the people who managed it was extremely positive for the 6+ years that I was a tenant , and I would recommend it highly.
JANE FURLONG
|
Overall Experience
Rating:
5.0
Jolonda Hicks was a huge help to me! I was given a task and didn't know much about where to start, etc. but she walked me through everything.
She's been extremely easy to work with.
PATTI HARRISON
|
First Impressions
Rating:
5.0
The staff was very friendly and easy to work with.
Frank Tesinsky
|
Overall Experience
Rating:
5.0
The agent was very helpful and professional.
Frank Tesinsky
|
Reservation
Rating:
5.0
Everyone did a fabulous job. Keep up the good work. Really liked renting from there
Josephine Frost
|
Overall Experience
Rating:
5.0
Great staff all around, but a special thanks to the manager for her excellent customer service :).
Safiya Pearson
|
Overall Experience
Rating:
5.0
Cancelation was easier than I would have guessed.
Joshua Sloan
|
Reservation
Rating:
1.0
I was told I was to be given an exception on a months free rent and had it ripped from under me. So I rate this location and ownership poor at best.
ken sihle
|
Reservation
Rating:
5.0
Everyone was helpful!
Robert Skrob
|
Reservation
Rating:
5.0
Every single person that I dealt with at this location was extremely helpful and courteous and very professional. I would highly recommend this location to anyone.
cory freeman
|
Overall Experience
Rating:
5.0
Ms Brownlee and Mr. Hererrra are awesome. Thanks for all you do.
Michael Jones
|
Reservation
Rating:
5.0
Great U Haul spot! Staff always goes above and beyond. Very clean and safe environment. Thank you
Susan Trocchia
|
Overall Experience
Rating:
3.0
Hard to get through to office to speak with anyone when needed.
mary frappier
|
Overall Experience
Rating:
5.0
great staff everyone friendly. will return when school is out. May 2019
david hobbs
|
Overall Experience
Rating:
5.0
Thank you for last minute storage!
Rose Rodriguez
|
Overall Experience
Rating:
5.0
The owner was so nice and friendly! She allowed us to view the storage unit before we purchased it and explained everything to us perfectly. Glad I chose to go with this location!
savannah bailey
|
Reservation
Rating:
5.0
Pleasant experience
Joel Prescott
|
Overall Experience
Rating:
5.0
2468
Lisha matias
|
Overall Experience
Rating:
5.0
Great facility with professional, helpful, pleasant staff!
Ash Williams
|
Overall Experience
Rating:
5.0
Service was outstanding
Matthew Peretti
|
Overall Experience
Rating:
5.0
The staff was always helpful.
MARCUS BARLEY
|
Overall Experience
Rating:
5.0
Courteous and professional is my description of Jolonda’s team. The property is neat, clean and well kept. Truck rental process was quick and smooth. I had a problem and they took care of it. 5*****
Charles Hollingshed
|
Overall Experience
Rating:
1.0
I paid for climate controlled but it was very hot. The storage bill increased and I hoped that the extra money that was being charged would go to air conditioning but sadly I was wrong.
Scott Schexnaildre
|
Overall Experience
Rating:
5.0
The Lumis trucks make it difficult to move stuff in and out.
ROODLANDE ETIENNE
|
Overall Experience
Rating:
5.0
Our initial storage the elevator broke down on moving day, so we were unable to move our items in. The staff got us to a different storage unit and took care of us.