Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland

Rating:

5.0

The charges report could be clearer for the customer. Make the total number bigger and bold.

Rating:

3.0

The truck had a couple of lights were on when I first picked up the truck. Also I payed for the usage of a dolly, but there wasn’t one on the truck. I was told that it was ok to drive the truck even with the tire lights were on. In which I feel that they should’ve switched me to another vehicle. But was told no. I don’t think that you should rent out your vehicle if there’s a trouble light on.

Rating:

5.0

Good personal

Rating:

3.0

Get a clear understanding of the amount due. The app quoted one thing, the attendant quoted another, and I ended up paying nearly 3 times the original price.

Rating:

3.0

I hope the new one built next door to the old. One is much secure, I know. Personally that there are people that live. In that. old storage and problems have arrived. But it's okay, it's 50% my fault. Onto the staff and the service that I've gotten there. It was very easy to get my first storage. But when they tell me to move from the old storage to the new storage built one. They couldn't find me the size by the computer. I had to talk 5 different people Took 3 hours to find it. While I'm going back-and-forth between the storage and the office. And then for the last 2 months they haven't closed out my old storage. Keep on emailing me saying I owe late fees. Why would youtelk me to move out of this one Into the new built one and not close out my old account from door 224 in old building. Turn 4224 in the new building. It would just make sense to close out the old account

Rating:

5.0

Everything went smoothly and employees were helpful and efficient

Rating:

5.0

Besides the long way to receive the U-Haul in returning it, it was made so simple and easy for me. I had called with several questions because I had doubt I could return it that day and I had questions about returning it the next day, but they went above and beyond to help me and answer all my questions, and updated my time. They were just so nice and caring.

Rating:

4.0

I really enjoyed the “ drive thru” access. That is what I enjoyed the most about this facility. Although, the new building next door doesn’t have it.

Rating:

5.0

The employee at this facility were very helpful and friendly. Thank you

Rating:

5.0

Good service

Rating:

3.0

We ordered a furniture dolly but there wasn’t one in the truck

Rating:

2.0

Employees didn’t correctly set up auto transport and, as a result, this led to an issue where it partially disconnected and started to spark while driving. Luckily a trucker informed me of this sparking, so I pulled over and had to wait for a tow truck to arrive and put a temporary repair on the auto transport that lasted the remainder of the trip. Upon arriving at my destination in Minnesota, the U-Haul employees were shocked to see the way in which the U-Haul auto transport had been initially set up in Dallas. The issue with the initial set up of the auto transport led to a delayed and problematic trip. Luckily a trucker signaled the issue to me or else who knows what may have happened.

Rating:

5.0

Great job at a great price

Rating:

5.0

As I was told before leaving take video of truck with damages & fuel tank was not full. Had to address management to confirm I was right. As I see it U-Haul owes me more refund than issued

Rating:

5.0

Excellent service Thank you!

Rating:

5.0

💯 recomendado los camiones son nuevos y trabajan y se conduce muy bien

Rating:

5.0

The staff here is always quick and friendly and I'm usually in & out in no time.

Rating:

2.0

I got to the UHaul and needed the trailer for a specific deadline. The nationwide system was down and so I had to wait 4+ hours before I could get my trailer! I missed my deadline and had to cancel all my plans the next day to do what I should’ve done the day before. There should definitely be a paper-based way to go about business in case something like this were to happen. I was told the system was down the month before for 4 hours as well, so it shows UHaul was negligent and unprepared.

Rating:

3.0

Storage was ok. U-Haul truck rental was awful. Contact requested.

Rating:

5.0

Served our needs immensely/ Thanks

Rating:

1.0

Waited over 20 minutes to be helped. Several staff were making unflattering comments about U-Haul. Once I was helped the staff person was friendly and went about fulfilling my reservation. It appeared the location was poorly staffed with bitter employees.

Rating:

5.0

Nothing to add

Rating:

5.0

Everything was good I would only suggest a little more help on a Saturday morning. And a little more explanation on where to get all your things while there.

Rating:

5.0

Nothing. Just make sure you keep George H. as your hitch installer. He was friendly and proficient when he installed a lift I had purchased earlier from another source as well as the wiring harness purchased from your facility. In and out with no hassles. Great service.

Rating:

5.0

Todo excelente

Rating:

5.0

Have more people to service the inside with help because when I heard multiple people talking in the employee room I knew they could of help out as well

Rating:

1.0

They didn’t help on time Also we had to their job no enough people to help

Rating:

5.0

When turning in the rental online all the pictures that need to be taken is a bit excessive. This can be done by employees. Customers are paying for this service

Rating:

2.0

Truck was filthy, inside windshield was covered with something . They do not clean vehicles. The last time I rented a van and someone left weed in it , the smell was very strong. Today , before returning the truck I stopped to put gas in it . I only drove 40 miles , I put in 12.00 which was over 3 gallons , then I looked at the gauge and put in another 13.00 , so I refilled it with $25.00 , after returning it I was charged $37.00+ for gas ! By the time I saw the charge they were closed .

Rating:

1.0

Bad service at costumer service

Rating:

5.0

Nothing to improve. You guys were great initiate it.

Rating:

5.0

All employee were very friendly and helpful. Bad smell of cigarette smoke in cab of vehicle.

Rating:

1.0

First off I could not get in my unit I got for my mom cause they changed the lock and the key was mysteriously missing!!!! Then when I did finally get in the unit my mom’s iMac was missing along with other things !!!! The manager claimed it was due to water damage but I specifically stated that I wanted EVERYTHING put back in unit so we could see the things ourselves but for some reasons this particular item was not there! But they managed to put other damage stuff back in the storage!! Just funny how this “iMac “ has water damage but no one can show me pictures or proof to this damage!!!!! She then told me to call the insurance carrier cause they have a list of all damages and when I called the insurance company has no idea what I was talking about!!!! I reported the iMac stolen and called the police since the item was at the price that it is I also stated I wanted to press charges!!!!! I am currently looking into how I can go about sueing because I can’t do an insurance claim without the damage “ pictures” !!!!! The way the general manager acted as if she knew that they took my mom iMac !!! Freaking thieves!!!!! THEY STEAL AT THIS LOCATION ESPECIALLY YOUR ITEMS THAT ARE HARD TO REPLACE!!!!!

Rating:

4.0

Upon delivery of the boxes the forklift damaged a portion of the grass

Rating:

1.0

Got to the location and went to check on my mother’s unit and all her stuff was stolen out of the unit! Had a brand new iMac in the unit and it was missing along with some of the clothes and other personal items! They claim that water damage happened but they put some of the things back in the storage with damage but not the “ iMac”!!!! Nobody can show me pictures of this so call damaged property! When they emailed me I specifically said PUT EVERYTHING BACK IN STORAGE INCLUDING ALL DAMAGES!!!! That way we can see the stuff for our self! Couldn’t get in the storage first off cause they changed the lock and all of a sudden nobody had the key to the lock so it had to be cut off!!!! When I asked for a list of the stuff they claimed they threw away the manager just stood there like a deer in headlights!!!! She knew that they stole the iMac and was scrambling!!!!

Rating:

5.0

Excellent servicio manager

Rating:

5.0

My experience with customer service was very easy. Just keep up the great service. We as customers have to contend with the construction.

Rating:

1.0

Clean the trucks and make sure they are in working order.

Rating:

4.0

Trucks need to be checked and seriviced before they are put back on the road for the next customer.

Rating:

3.0

Unfortunately, my first experience wasn't great. I showed up 10 minutes early for my appointment, and 40 minutes later still hadn't handed my keys off to have my hitch installed. I asked if I could reschedule and they made that work. I appreciated that when I showed up to drop my car off the 2nd time, the same woman saw me in line and immediately greeted me and took my keys. Unfortunately, when I tried to call to ask about the status of my car several hours later there was no way to reach a live person or leave a message. That was frustrating. At the end of the experience, my hitch was installed as expected, and I was charged what I was quoted. I wish communication had been better. I would recommend this installation facility to others but with a warning about the communication issues.

Rating:

2.0

The truck had dings and windshield problems that weren't documented. The interior of the truck was dirty but there was no trash on the floor or seats. The cargo section had chunks of a sandwich and other trash inside. When I spoke to the Uhaul rep on the phone he said that I could use one card to secure the rental and a second card to pay the remainder. That was not true according to the woman behind the counter. She required all of the payments to be done in one payment at the end of the rental. Now Uhaul has put a hold on the first card that might interfere with me using that money for many days. The hand truck I rented wasn't available. I was given an appliance hand truck. My first choice of pickup location wasn't available even days after making my reservation. At the last minute I was made to go to a different location. The truck's transmission sounded like it was about to die during acceleration. It had 143,000 miles. When I went to return the truck, the after hours app wasn't working properly. I entered my information, created an account and followed the instructions. Every time I went to the checkout by selecting an item it would say item not found. Please select an item to add to cart. It would never let me get to the page where I could do a proper checkout. I had to call the number. The app also did a time out too quickly. I was following the instructions as quickly as I could read them and get to the next step. Yet it would time out and force me to start the process again. There were MULTIPLE problems with this rental. I have rented many times from Uhaul. This was the third time that a truck or trailer wasn't clean at pickup. The rental before this one had water in one of the cup holders. I mean there was about one inch of water in it. It wasn't in a bottle. It was taking up the space in the cup holder. It also was missing the bottom right hand mirror. Which is crucial to see the road and the cars beside the truck. Wendy was the name of the lady on the telephone who helped me after the truck was returned. She was helpful. Do Better Uhaul.

Rating:

3.0

Took a while to get the truck and we had to return to same haul location in horrible traffic, (not your fault). With all the detours I forgot to get gas. I'll just have to eat the cost.

Rating:

5.0

👌 Ecxelente Muy buen trato y equipo.👌

Rating:

1.0

No one was there!

Rating:

3.0

The light harness had a short in it and the lights didn’t work part of the time. Not enough people working the counter and wasn’t given instruction on returning the trailer clearly so there was several people waiting and trying to figure out how to return trucks and trailers.

Rating:

3.0

This location is hard to get in and out of. Missed the turn had to go 6 miles to get back to where I could turn in

Rating:

5.0

Had a great experience.

Rating:

5.0

Good employee

Rating:

4.0

Was promised a gas credit for filling up tank to quarter of tank(was empty when renting). Did not receive credit.

Rating:

5.0

Put a sign saying office this way with a arrow for people that can’t hardly walk

Rating:

3.0

Make sure you take pictures of the odometer and gas gage before you leave the lot with it ans make sure to take more when you drop off.

Rating:

5.0

Good service

Rating:

4.0

This is the first time I have been at a U-Haul location and it went very well

Rating:

5.0

Need more personal up front to help.

Rating:

2.0

If I would have known that U-Box had metal options I would have chosen a metal box to ship my belongings. The wood boxes are a terrible option even for only shipping boxes. The residue from the plywood is just unbearable and made everything completely dirty. If I ever chose to ship using a U-Box again I would much rather have a metal box option. I didn't even know they existed!

Rating:

1.0

When I arrived I was given keys to a truck that when I walked up to it there was weeds, grass, and a ton of mud under this truck and I shrugged it off and got inside. Started it up and when I took off the brakes went to the floor and it barely stopped. DANGEROUS!!! ARE Y'ALL TRYING TO KILL YOUR CUSTOMERS? I WAS STOPPED BY 2 EMPLOYEES THAT SAID SIR THAT TRUCK WASNT SUPPOSE TO LEAVE THIS YARD??? OK THEN WHY DID YOU GIVE ME KEYS TO IT? WHAT IF I WAS IN A HURRY? AND TOOK OFF QUICKLY? I WOULD HAVE BEEN IN AN ACCIDENT! I THINK I SHOULD GET A REFUND JUST FOR THIS ALONE!

Rating:

5.0

Good service

Rating:

5.0

The young lady who helped us was amazing. She showed us different storage units and broke down the prices for us, she walked us through the insurance and move in and move out process. She was very helpful and actually the reason we went ahead and rented a storage unit from uhaul instead of one next to our home

Rating:

1.0

Bad customer service

Rating:

2.0

Below average: I went to rent a storage unit Monday, Tuesday I hired movers to put my furniture inside the unit, however when the movers arrived at the storage unit there was a lock that needed to be removed due to it bring after hours we were forced to leave the furniture overnight. We looked for someone on site to assist no one found of course because they were closed. Not only did my unit have a lock on it my access key card doesn’t WORK. I called the following Morning Wednesday to advise the manager I need help with getting the lock off and possibly putting my stuff in storage due to the inconvenience I was caused. My transition should have been smooth but unfortunately it wasn’t so that left me out side at night and early in the morning with my newborn baby. After speaking to the manager she basically told I was out luck n should have looked for some one site or called her number on the keypad. As I informed her it was late, I had my newborn baby with me and trying to figure the best way to secure my furniture. I didn’t notice a number n if I had I wouldn’t trust that number would be valid since everything else was wrong. Wednesday morning I go to the site to fix the key card, after getting another card, I found out shortly that the new card didn’t work either. I stood at the storage unit for more than hour waiting on some one to come to remove the lock. The person that was supposed to come to remove the came 3 times and not once address me so I had no idea she even worked here until one of the movers told me So over all my experience was TRASHHHH

Rating:

1.0

I cancelled my account due to moving out of town. Left town 12/31/22. Uhaul continued to take money out of my account until February. I cancelled the account and auto pay then. Uhaul continued to charge monthly fees and just sold the unit a week ago. I have a balance over 1k that should not be there. The whole entire experience was horrible. The Garland Uhaul center is very unorganized. When you call to talk to someone at the store they put you on hold and hang up on you. I had to call corporate to voice my concerns and even they could not get ahold of anyone there. I wouldn’t recommend my worse enemy to UHAUL. If this is how you all conduct business you should close down for sure. Poor customer service, poor organization, rude staff. Small spaces. Hard to get on and out of facility. And to top it all off nobody cares at all. As long as they are stealing money for the company it’s all good right.

Rating:

5.0

I've rented various units, trailers, and vehicles at this location off and on for almost 10 years. The staff have always been helpful, professional, and just pleasant to be around. Y'all are doing a great job.

Rating:

1.0

They are very unorganized movied my stuff out of my ubox n put it in another ubox never noted it on computer or called me about it.

Rating:

5.0

This U-Haul goes above and beyond to provide excellent customer service and cares about the clients.

Rating:

3.0

The associate seem to be confused not able to multitask outside of connection with her co-workers I was given a unit that was not even able to move in on the construction or something that's going on I was not giving up first month free neither did she bring it up I'll return it with my truck full of furniture I was delayed almost complete hour and a half to get my truck unloaded and things into my storage I'll call to me more money to pay to the movers I was put in a unit the young man can't think of his name right now he gave me the discount for the month one month free I have not received my refund I will go into the unit and check with customers manager I still accuse U-Haul over anybody else

Rating:

3.0

One evening my daughter and I went to the storage before 10pm. As we were leaving it was a gentleman that had been there a little longer then us, Well he was trying to exit the storage with his code, as he put the code in , no response the gate didn't open. I tried my code it didn't open. So we were stuck in the storage area for nearly an hr trying to get out. We called customer service they weren't really any help. The lady on the line, tried to call security no avail. So I came up with an idea of climbing over the gate with a ladder I had found, before the big door closed down. So eventually the gentleman climbed a ladder to get over the gate to access the entrance gate from the outside. It was a horrible experience given I have anxiety and panic attacks really bad.

Rating:

5.0

Anna and Crystal provide noteworthy customer service.

Rating:

5.0

Anna is wonderful!! I have been a client for over 20 years, The new facility is very nice and we moved from the former unit (1092) to the new unit (4251) on September 9, 2023.

Rating:

1.0

I got an inside unit so my things would be more protected. Something happened, have yet to know what that was, and my storage was flooded. They didn't take pictures and took it upon themselves to throw all my stuff away with no documentation as to what they threw away. They texted! Not even a phone call to come view it. NO ONE told us they had a time limit of three days to do that. They tried to sell me that story when I arrived. I had been out of town. You can NEVER GET a human on the phone at that location. Horrid manager. I will never rent here again and will let everyone know what happened to me.

Rating:

5.0

Great service our move was successful

Rating:

1.0

The following is my google review that I posted on August 3rd, 2023. On July 2nd, 2023, I received a text message of possible water damage to my storage unit. So, on July 3rd, I went to the U-Haul storage facility and an insurance adjuster was with me as we inspected my unit. The damaged items were thrown out and everything else was placed back in my unit. I was told by the insurance adjuster that the items that did not sustain damage would be moved to a different storage unit. On the bottom left corner of the storage unit inspection form, the adjuster wrote “pending Ubox”. On July 17th, I went back to the U-Haul storage facility because I had NOT received any updates. I spoke with Adam as well as Anna Zetina, the General Manager, about my unit. Anna scheduled my unit to be moved at the end of the month. That way it would be moved straight into the new facility. On July 27th, I received a call from Felicia telling me that the structure where my unit was located had collapsed and that if our items had not been moved, then they would be considered a total loss. However, Felicia said that my unit was moved but it didn’t have a Ubox number or location assigned to it. Felicia also said they had to go through more Uboxes in order to figure out who they belonged to. The next day, July 28th, I stopped by the U-Haul storage facility because there were documents I needed to retrieve. I was informed by Adam that the structure had collapsed about 3 days after the flood. There is no excuse for Anna Zetina nor her staff to have waited almost 3 weeks to inform me of what had happened to my personal property. Also, why did Anna Zetina, the General Manager, schedule me towards the end of the month to move my unit, knowing my unit was no longer there? If Anna is the manager overseeing the whole operation, how is it possible that she was unaware that the structure had collapsed. Why the lack of communication and the lack of transparency during this entire ordeal? On July 31st, I was told by Anna Zetina that none of the Uboxes belonged to me. I entrusted my personal property to your care but instead the U-haul storage manager and staff got rid of my personal possessions without my consent and without communicating any of this to me until weeks later. If the lack of honesty and communication from Anna Zetina was not enough, what is more appalling is her unapologetic and indifferent behavior regarding the disposal of my personal property. Instead of making amends for what they had done or offering a solution to make this right, she just tells me to call the insurance. There was zero initiative from her part to fix any of this. As of August 3rd, 2023 , I have yet to receive compensation for the damaged items from the flood. As of August 3rd, 2023, I have not received compensation from U-haul for the personal property that they disposed of, which had not sustained any water damage and was awaiting transfer to a new unit. As of August 3rd , 2023, I have not received a full refund for the storage rent that was paid for the following billing period 7/28/2023 through 8/27/2023 as well as a partial refund for the preceding billing period, since my personal property was disposed of at the beginning of July. UPDATE: -I received payment for the damaged items from the flood. -As of August 30th,2023, I have not received compensation from U-haul for the personal property that they disposed of, which had not sustained any water damage and was awaiting transfer to a new unit. -As of August 30th, 2023, I have not received a full refund for the storage rent that was paid for the following billing period 7/28/2023 through 8/27/2023 as well as a partial refund for the preceding billing period, since my personal property was disposed of at the beginning of July. -I have filed a complaint with the Better Business Bureau.

Rating:

1.0

This is the most horrible experience I’ve ever had with UHaul. I will never ever recommend UHaul and especially the one off of LBJ and Garland. It is terrible the manager and the workers they never answer the phone. . I have moved out on July 28, 2023 and you guys are still talking about I owe y’all $215.90 when I absolutely owe y’all nothing!!! If anything, UHaul owes me for the stolen merchandise out of my storage that I have yet been accommodated for nobody’s getting back with me, I’ve even talk to customer service and submitted a insurance claim but no return call no accommodations for my 4 stolen Michael Kors purse and my purple Hewlett-Packard laptop

Rating:

3.0

Currently not happy furniture etc unable to locate from water damage

Rating:

1.0

Made me not wanna to have to store anything that’s of any value at this facility ever again very unorganized place

Rating:

1.0

The worst uhaul storage facility ever. I have called several times no one has ever reached bs k. I’ve have been trying to see about my items. No told me if they disposed of them or moved them somewhere else.

Rating:

4.0

The tall guy with locks was very helpful

Rating:

1.0

The storage was not secured enough for me to rent wasn’t big enough and there was no light, and it’s not climate control

Rating:

1.0

On July 2nd a beam fell crushing several units including my own on the second floor. To add insult to injury the entire facility was flooded by a broken pipe. Uhual called and texted for me to come in and salvage my space. When I came they told me my unit was deemed by the fire department to be structurally unsound and unsafe. Telling me in person that no inspection would take place and my unit was going to be demolished. Days after I was in there, allegedly the ceiling collapsed. 5k won't be nearly enough to make up for the trauma, and loss of 10 years of my life I placed in that unit. Needless to say I'll never use Uhual for anything again and neither will anyone I know. I can't post what they've put me through here in detail, likely they'll delete it. But let's say this company should no longer be in business with how they manage customer service. No one cares at uhual. I'm told "you can't inspect the unit, nothing is salvagable". But Repwest states they were able to go through my items and do a full inspection. And because I didn't come for my belongings they were discarded. Either Uhual or Repwest is lying. If Uhual lied there was a chance I could have saved precious items with irreplaceable sentimental value or at least had closure. But instead had to take their word for it that everything was gone when it wasnt. If Repwest is lying, that means Uhual doesn't care what kind of shady companies they align with. Nor will they make things right. They'll toss their customers into harms way with a company that has no remorse about misleading grieving customers. The only blessing in the whole situation is that I wasn't killed by uhual's ceiling. No other company would that even be a thought. They barely make it safe for human passage. What makes anyone think their valuables will be? They are supposed to provide the most basic of security, safety, in exchange for my money. I upheld my end of the exchange, can't say the same for them. Say no to Uhual's tofu buildings. Use any other company.

Rating:

1.0

Everything I've owned for the last 28 years is in that STORAGE an I get told it's all gone out of know where things from my brother that passed I can't get back so much more in there that y'all will clean it up an take my stuff to y'all house an 1000 is supposed to cover everything I lost EVERYTHING!!!

Rating:

1.0

On website, it stated gate access hours were 6 AM to 10 PM. We arrive around 8:30 PM to bring our last and it kept saying gate access denied. We call the after hours number that was on the keypad and our calls kept getting forwarded. We also sent a text message no response so we had to park the U-Haul at the hotel went to go get something to eat. Came back 30 minutes later the U-Haul is gone someone stole that is unacceptable. Lawyer is involved for corporate will be called and you guys are getting sued.

Rating:

1.0

Our stuff was wet from the pipe busting and no body has contacted us following up with a claim number or anything. The worst communication

Rating:

1.0

Did not contact me before they threw away my belongings after “water damaged unit” I feel I was stolen from and never given the oportunity to over look my property

Rating:

2.0

They had a busted water pipe and it ruined a few of my items. They were helpful by supplying complementary UBoxes for temporary storage, but unbeknownst to me, my 2nd level storage was ruined also. The facility notified me that the structure where my other storage unit was located, had collapsed and they had thrown all of belongings in the trash. When asked why I was notified so late, a week after the fact, the facility staff informed me that had no idea why the notification was not sent out. I lost certain items that are irreplaceable, and when asking the staff when this occurrence took place, one of them laughed and smirked. The manager Ron Cunningham made sure I was refunded any money owed. He was the most helpful. I am currently attempting to contact the insurance adjuster, but my efforts have been in vein at this point. Several phone calls, two voicemails, and an email later, still no response from anyone.

Rating:

1.0

Terrible customer service at this location. All my belongings were disposed of after more than 10 years of storage with no communication to us at all.

Rating:

5.0

Falicia has the best costumer service in this entire establishment. Seems as though she wears many hats and all of them very well. She is an asset to your company. This place would fall apart without her.

Rating:

1.0

I will never use UHAUL for anything. Not happy about an “unnoticed” water leak that flooded my unit, causing severe damage.

Rating:

1.0

Staff very rude and inconsiderate but could be due to not enough staff and over worked! Always there 30 mn to pay in person at this site and I’m lost for words with my experience on July 3rd

Rating:

5.0

Love everything about it

Rating:

1.0

I lost all of my close and personal contacts and everything was destroyed I am very unhappy about the flood just put everything in there Saturday and this happened the next day it saddens my heart so what going to happen now

Rating:

5.0

My stuff was water pipe busted and dangerous all my stuff was water danger

Rating:

5.0

Uhaul was very convenient for me, I will definitely use them again and again. Everyone at the LBJ location was polite, friendly, nice and extremely helpful. Thank you Uhaul staff members, keep up all the good and hard work. Seleatha Baldwin

Rating:

1.0

You staff is rude and suck especially crystal!!!!! I’m sure the general manager was told and no one has tried to reach out! Stood outside for over 25 minutes to return the truck and no one even came out I had to leave ! I was assigned a storage that was already occupied and when I went back to “ crystal “ she was rude and told me she just rent the storage she don’t do move outs and she could give me another one but I would have to pay extra or I could have one upstairs! The whole reason for me booking and paying for a first floor cause I have a bad back and my 13 year old son was the one moving the stuff! I just don’t understand how I have to pay extra when it was her mistake?!?!

Rating:

2.0

My storage was great, but the inside counter agents were not. The line was long with one agent at the counter and one on the phone ignoring the line.

Rating:

2.0

there was no equipment to help me move. i ordered a dolly and it wasn't there.

Rating:

4.0

Too expensive and when I needed a truck and the system was down and no alternate process was in place

Rating:

2.0

Not enough equipment, not enough tools to get the job done right, had to put washer and dryer upstairs, travel through storage area was blocked and we couldn't get out. Set whole day back.

Rating:

5.0

The the gate did not work sometimes but other than that everything was good

Rating:

5.0

Loved Felicia at Garland location! I had problems with the movers arrangements but she got me squared away after picking a small storage she also helped find me a bigger storage unit at a discounted cost!

Rating:

4.0

I found it difficult to see inside the actual storage room.

Rating:

5.0

Awesome customer service 👍🏾

Rating:

5.0

The only place I have every use

Rating:

3.0

Rude staff

Rating:

4.0

Having more ramps to make more units accessible would be nice.

Rating:

4.0

Had 3-storage units for the past 20-years with this location. Only one break-in. Very pleased. Moved out of town so longer need it.

Rating:

4.0

My only complaint is the blocking of storage aisles by the huge wooden storage boxes that made it difficult to access my unit.

Rating:

5.0

Had unit for 5 years,bot a single issue. Wish all UHauls were like yours. The one in Florida not as nice. Thank You

Rating:

5.0

Thanks for the help and will use again if need too.

Rating:

1.0

I couldn’t move in because my unit was already taken

Rating:

3.0

The storages are small and overpriced. Your company should prorate their rates.

Rating:

3.0

Only issue i had they had my payments on auto pay which i did not approve. They took my monthly payments out of my account when they wanted to. The monthly payments were not what told to me or on my contract the payments were $30 more.

Rating:

5.0

Excellent customer service

Rating:

1.0

When I requested to move out of the storage unit on the 21st the agents at the counter refused to assist me they. Refused to rent me the trailer I need to collect my items. And as a result I rented a trailer from the Waxahachi office. Now they are charging me a late fee for moving out on on the 29th after I explained to the office I would be moving out on the 21st.

Rating:

4.0

Everyone was awesome

Rating:

5.0

Wanted or needed a ubox to move out

Rating:

4.0

Good experience. I was just confused on the mapping and where my storage unit was

Rating:

5.0

The representative Ashley Was very professional and helpful, I really appreciate her she did an awesome job,I will be doing business with them again!!

Rating:

5.0

N/A

Rating:

2.0

I rented one of your trucks to move stuff out of the unit. I brought the truck back, checked in , then later that night I was called by uhaul and told I never returned the truck. Took forever to get it straightened out. After unit was totally cleared and swept out I informed the staff it was clear. I had to go through 3 more times of informing staff it was no longer needed. This was done the first week of November. By email I was informed I was late on Nov payment due 11/14 and was added a $15 late fee. Had to call again on the 17th to try and get this mess straightened out. So sad that people can’t do their job correctly.

Rating:

5.0

Thanks for all your help

Rating:

1.0

We already had a reservation. Waited in the line for an hr just to hear it was someone else’s unit. The unit they gave us was smaller than the one we booked and we had to trash a lot of things. I was very disappointed, no one was on the same page. It was a very bad experience. On top of that we had a truck to return and couldn’t get it back fast enough because of the unit delay. We got 2 phone calls in regards to the truck, because UHAUL over was booked. It was horrrrrriiiiiibbbbllleeeeee. Yesterday was sooooo long and upsetting. Had to shut our restaurant down in Beaumont. Drove all of our equipment and furniture here. Just to have to pick and chose what to keep because UHAUL over booked.

Rating:

3.0

Broken carts

Rating:

5.0

No comments

Rating:

5.0

We have used this uhaul for storage for several years and the team has always been courteous and friendly!!

Rating:

4.0

The only thing that I had/have issues with is the fact I couldn’t do the easy check in due to a lock being on my assigned unit.

Rating:

2.0

Was given the wrong twice and then the card did not work for the gate I had to go back in and out of the office a few times before they got it right then they charged my card again and the staff acted like she was irritated

Rating:

5.0

Thank you

Rating:

1.0

My stuff was stolen by uhaul employees and the mgr didn't care. Thieves, Scam Thanks for nothing

Rating:

2.0

Yo. Between renting the truck online and still having to PHYSICALLY STAND IN LINE FOR 30 mins and not even leave the lot until 10am when pickup was 9:30 is wild to me. Not to mention they didnt have a dolly available that i rented online. At least the guys under the tent were nice enough to search the lot for one for me. The workers…wow nonchalant is an understatement. Not to mention the attitudes of ALL the workers suck. The only pleasant one was the manager. Moving in online was not convenient. I was told my lock would be in my unit and it wasn’t. When returning the truck the black girl at the counter gave ME an attitude for following the return instructions online. IF YALL HAVE DIFFERENT RETURN INSTRUCTIONS FOR DIFFERENT LOCATIONS THAT NEEDS TO BE SAID ON THE WEBSITE.

Rating:

5.0

GREAT CUSTOMER SERVICE!!!

Rating:

5.0

They are great

Rating:

4.0

Haven’t received my receipt!

Rating:

2.0

Stuff all over the storage area making it almost impossible to load and unload the truck. Staff (older lady) inside the office was rude to my wife. Staff outside lost the keys to one of the U-Haul trucks very unorganized.

Rating:

5.0

Both the front desk yound women were amazing and helpful

Rating:

5.0

GREAT CUSTOMER SERVICE.

Rating:

4.0

Did not get a storage room here. They didn't have one for my needs. Thanks so much

Rating:

3.0

My unit lost was broke and they promised to take care ot it but they never did everytime I came to visit the unit when I take the lock off they had to come and knock the latch open so I can get into it

Rating:

5.0

The only problem I had was when I got there my Storage building had a padlock on it had to wait another day but Felicia was very helpful and get me another one and I had to have a U-Haul again for a second day

Rating:

1.0

My items in my storage where stolen and I was not compensated, I don’t know why they have us get the insurance if they will not do anything about it. I tried turning in my unit before the charge date and they said I had a no payment lock even after I had automated payment from my debit card. It’s super hard to talk to someone. Will not use them again.

Rating:

2.0

long wait time, on-line stroage was available but at check-in was given an already occuried storage unit. They had to send me to another location.

Rating:

5.0

Good place to storage

Rating:

5.0

This location was friendly and excellent customer service. Site always clean and accessible

Rating:

5.0

Ron and Brie were so helpful, courteous, and knowledgeable about U-Haul's products and services. I enjoyed speaking with them, and they handled me, my family, and my belongings with such care! I definitely will remain a loyal U-Haul customer for life!🥰☺️👍😎❤️

Rating:

5.0

Very friendly and attentive

Rating:

4.0

One of the workers several times I'd come in there seemed a little too busy with his side job.

Rating:

1.0

This team was extremely unprofessional at many points. They messed me up very badly at the beginning of my rental and I was told by the GM that the company’s Marketing Company President said to not give me any refund. It was a terrible experience at the beginning and because of that I didn’t want to pay 172 for 8 days of storage rental. I was told that I need to pay it all except for a late fee or I wouldn’t be able to retrieve my items. I need better service here but I would never recommend this a UHaul. They put my life in danger by knowingly giving me a truck that was down for repair for it’s brakes. Do not go to this location. On top of this the storage facility was very messy.

Rating:

4.0

It was nice and clean

Rating:

2.0

I had two units and was charged a full month's rent while I was cleaning out my unit and before I officially cancelled it they had already rented it out and had someone else in there yet I still got charged a full month rent for it and rent is not prorated so whatever you do do not auto pay

Rating:

1.0

When I got to the storage . The one I reserved was not able and I had to pay more then I can afford for the unit

Rating:

3.0

Not enough personell to handle customers

Rating:

5.0

Worker was very nice and helpful

Rating:

3.0

I got this storage in July of last year. And had it to date I’ve had issues 2 times which wasn’t my doing. No one seems to know what happened. First issue my lock was change and like I said no one knew what happened, so they gave me another lock. Second issue I was told led once I got an email asking me to give feedback on my move out (which was a surprise to me). So I called and the lady told me that I moved out and into another locker which was not true so another issue with someone. Again nobody knows what happened smh. So they moved me back into the original locker and then they go up on the locker like it was my fault. They just went up the same month this happened. I have never been late and some months I even paid early I guess the only thing I did wrong was paying my Locker fee on time smh. To this day no one has contact me about this issue. I’m really disappointed with the service I’ve received. On the other hand The assistant manager did do what he could.

Rating:

2.0

I was there for about six months and they increased the rent prices. The storage unit has no light. When I moved out there was a unoccupied vehicle in front of the ramp and I could not access my unit. The office staff advised that it’s normal for homeless people to sleep in their storage units and vehicles and that they couldn’t do anything about it! I was out an hour with my movers (I’m paying them by the hour) before the homeless guy returned to his vehicle and moved it. Do not rent here!!!

Rating:

5.0

The storage was awesome. Phillip was the most helpful representative I’ve ever dealt with. He went above and beyond and helped me more than I could have expected. His care for the customers is leagues above par. U-Haul is very lucky to have an employee like Phillip! T

Rating:

5.0

Great team, very polite and helpful towards me and my cousin.

Rating:

1.0

Cost me a lot of money because no unit was available and I was not offered a storage unit for my size nor was I offered a different location or a discount upon return after they were notified.

Rating:

5.0

I hate to go but no one was walki ng though did no still any

Rating:

1.0

Bad customer service. Stuff of a previous person was in the unit I was supposed to be in. Oil was leaking from the unit above. They hardly ever answered the phone and when they did they were far from helpful. Cars would park in the way and had us stuck in the building for 20+ minutes and employees were no where to be found to help.

Rating:

5.0

Muy amable el personal que tienen trabajan todos muy bien en equipo Ami en lo personal me gustó la atención

Rating:

5.0

I Like it because it wasn't any one Laying around

Rating:

4.0

Vanessa is y’all’s only weakness as a company she is shady

Rating:

1.0

Terrible experience workers were not helpful and not friendly. It was difficult to reach anyone by phone at this facility. Was unable to get into the storage unit several times because the key cards were not working and workers took forever to open the gates. Several staff were rude and there is always a long wait. Storage hours are not long enough or fair unless you pay more for 24 hour storage. this was a horrible experience i will never use this company again the only reason uhaul stays open is because there are few storage companies around. Customer service call center is also terrible to i called to make a payment on my storage unit the worker stated she processed my payment well turns around she didn't and I had to pay late fees. I have nothing nice to say about a crooked evil money hunger company.

Rating:

1.0

Salesperson was very disrespectful and unattentive.

Rating:

1.0

Trash every where no toilet paper in the bathroom no hand soap no paper towels and the trash can was full I had gone there three times in one week it stayed in the same condition terrible conditions homeless people living in the bathroom the day that I was moving could not get in nor my movers to the restroom we tried from 12:00 afternoon until 6:00 in the evening and a junkie was in the bathroom it would not let anybody in the trash all over the inside of the property last month bins were blocking only one car at a time could get in

Rating:

1.0

I lost all my clothes in u storage cause of flood

Rating:

3.0

There are no elevators and people have to carry their items up a flight of stairs

Rating:

2.0

Nobody at the front desk new what they were doing except for one person. After setting me up with a storage unit I was informed that I would have to carry my belongings up stairs. I can’t climb stairs let alone with boxes in my hands. When I check my bank statement I saw that I was charged for the unit. So I called and after a half an hour and being transferred to another person I was told that my account would be credited back in a week. Extremely unhappy

Rating:

1.0

This was a terrible experience overall. I went to my unit to take off the lock and officially move out and what should have taken 5 minutes took over and hour. There were uhaul customers with moving trucks in the driving lane at the facility I was in blocking the exit. I was unable to get out of the facility and they refused to move. I tried to call the customer service team at the specific office I was at and they apparently do not have a direct line so I was talking to some at uhaul “corporate” that was 100% unhelpful. He was trying to get ahold of the workers on site, but was unsuccessful. We stayed on the phone for over 30 minutes in silence while he “waited”. I was unable to find another exit for me and my daughter. She was starving, had a dirty diaper, and was screaming during the entire time because what it thought was going to be a few minutes was an hour. Completely unacceptable.

Rating:

2.0

The entrance is a one way and there isn’t enough parking for your truck to get your stuff in the storage. I had a hard time finding somewhere to park cause you can only park to one side. It horrible!!!

Rating:

1.0

Vanessa constantly took home my unit key on several occasions. I spoke with Anna, the GM, and she wasn’t anymore help then anyone else I spoke with. My experience was horrible and I would never use them again or advise anyone else to use them either. Actually want to seek legal services for my situation. It states the facility is open 24 hours, but that’s only if the keys are available for your unit and not off property with the manager. I was never given an explanation as to why the manager Vanessa had my unit keys in her possession off duty. Very unprofessional place of business and poor customer service. I took off work to move, hired movers, and got a I haul to move just to be told to wait until Monday because the manager was out due to a family emergency. I understand things happen, but what I don’t understand is why my unit key wasn’t there? Why she took it with her? I went to the facility three times and all three times they were not there. Why did she not return them? Why couldn’t staff remove lock? Why did I have to wait to retrieve my belongings?

Rating:

5.0

Excellent when it came to cleanliness!!!! Customer service was not always the best. Outrageous waiting time. They don't remove locks for late pay, as fast as they put them On !! Once you have paid.. there 12yrs+ overall 1-5 Rate the experience 4☆☆☆☆

Rating:

3.0

Your pricing is too high compared to others and you advertise one price that when you want to book a unit, you find that the cheaper price is upstairs in the back and your sign says insurance is optional but you are then told that it is mandatory and the cost is not based on unit size and is very over priced for the amount of coverage. In other words, your storage is not worth it.

Rating:

5.0

The lady was very helpful and efficient. The made my made my bad experience from other uhaul location on Garland Rd that was a horrible experience that didn’t have right size of storage unit available. She found me one at her location off Mid Park.

Rating:

5.0

They are lovely

Rating:

3.0

Never received a call back about the unit

Rating:

4.0

First employees could not set up my personal code correctly, but once we got the access code in correctly, it was great!

Rating:

2.0

When I moved in it took 45min-1 hr to get the facilities lock off of the door so I could move stuff in. Very inconvienient. Their are no lights in the unit, so I used my phone light. My phone ended up falling and breaking the screen. If there was ample light, I wouldn't have had to use my phone, and the screen wouldn't have cracked ($200 break). When moving in, there were several loaded trailers sitting in the lanes to park in. Made it very difficult to park the 20 foot truck I rented. Why did those trailers not have a storage? They were just sitting in the way. I won't be back to this storage or rent trucks here ever again. Very bad experience all around.

Rating:

4.0

The staff wasn’t as friendly and the prices could of been better but it was secure and easy to get into.

Rating:

2.0

When I moved my things out they continued, for months, emailing me and telling me that I had a bill due. I called several times and spoke with several different people about getting the situation resolved and no one fixed the issue. Then I was told that my belongings were going to be auctioned and I don't understand why or how because I had already moved everything and paid my bills in May. Now in October you guys are emailing me asking about the service. Really?

Rating:

1.0

First place I've ever been for a storage and not only has it was my first place it was the worst place and I lost all my stuff because the manager in the person that sold me my store is not a pulled in the right information that I was supposed to be told and I didn't appreciate it $500 Fit For A $9000 dollar bed not to mention i put a complaint from day one with the employee tooo busy hitting and trying to get my number then his job lost a couch and several values that i would of paid if people would of just been up front thanks never will i come back

Rating:

4.0

The woman who helped me was awesome and very knowledgeable

Rating:

2.0

I didn't use the storage an have gotten my refund?!! There was no dollies to move an it was upstairs! Was unable to use the storage due to the fact!!

Rating:

4.0

Ahdjallamcnc

Rating:

1.0

Not enough personnel working at front counter. VERY SLOW SERVICE. One person working, with several people standing around. Storage unit was almost impossible to access. Parking/unloading area crowded with big storage pods. Security gates to storage area were open most of the day. I wish I had read the reviews before I rented storage at this facility.

Rating:

4.0

Upon moving out I was thankful for people that were there to help me. They were fast and efficient. Also the manager ( her name begins with an A, I believe it's Anna, along with Noah were super nice and helpful..

Rating:

3.0

Lines are long. Always a wait. Impossible to get them on the phone. KEEP YOUR RECEIPTS, I WAS OVER CHARGED AND LOCKED OUT FLR NON PAYMENT BUT I HAD PAID. Also was over charged for insurance. Watch your bill!

Rating:

3.0

Storage was moved without notice. Had to buy another lock. Had to provide renters insurance. Unit was already rented. No lighting. No overhead space. Expensive. Truck in way. No access, system failure. No guidance to find unit.

Rating:

4.0

The cancellation process was horrendous. You can’t cancel online & when you call, no one can help you. I called twice & had to drive to the facility to cancel. The whole process too much of my time. It was frustrating. I felt uhaul did everything they could to make it difficult to cancel. Poor service.

Rating:

3.0

Once we had all our things loaded into the Uhaul and 4 other vehicles full with things as well, we drove from OC to the storage unit, it had a padlock on it. Apparently the clerk forgot to have the lock taken off. She was nice but trying to help to many people at one time. We had to bring the Uhaul to my mom’s house until the next day. We paid 5 people to help load and unload for nothing. We tried calling the General Manager but she wouldn’t answer, according to her, her phone was uncharged. We only needed the storage unit for 2 weeks but had to pay for a month. The GM did let us have the truck all day today and a free lock.

Rating:

3.0

I just had a bad experience with renting a u-haul it took me 4 reservations to finally get a truck n when we went to storage had to end up calling ambulance and they couldn't get through the gate please have a supervisor to call me because my experience with U-Haul this time was horrible.6014316395 Ms Hawkins

Rating:

5.0

Anna was so helpful thank you so much

Rating:

5.0

Thanks to the entire staff at U-Haul at Garland Rd and LBJ Fwy. Especially Anna who helped me out on a very difficult problem. I truly do not now how I would have been able to continue my move without each and every one of them...thanks again...Marsha

Rating:

1.0

Uhaul as a company is the worst establishment ever. They hired the dumbest and unhelpful people.

Rating:

2.0

My unit was blocked by a truck and could not be accessed. Was told by the manager to come back tomorrow because they had no way to move it. Not sure how this is acceptable. Storage Units should not be blocked. My move in had to be delayed and it severely inconvenienced me and my friend that I had helping me.

Rating:

3.0

Facility is not organized, unti had moisture issue, location is not convenient due to construction and traffic within the facility

Rating:

1.0

Bad customer service

Rating:

3.0

It’s really difficult to talk to the Manager as she’s usually busy. So I have an on going issue that is yet to be resolved.

Rating:

5.0

I will use Uhaul again.

Rating:

4.0

Only 1 light in hallway, had to use flash light to see end of unit.

Rating:

3.0

I tried several times to cancel the storage rental and have yet to receive a confirmation that it’s been canceled

Rating:

4.0

The bathroom in the storage area was disgusting. The toilet was clogged and no toilet paper both times I went in there.

Rating:

5.0

Anna was awesome. I had experienced multiple issues with my experience (mainly with MovingHelp.com), but also with the U-boxes almost falling apart. Anna took responsibility and made it right to my satisfaction. I'll be using U-haul again due to the excellent service I received from Anna.

Rating:

1.0

I paid for a storage room that I never did use when I rented the storage room I never seen it until after I paid for it, it was not the sides of a storage room that I wanted on the outside of a building knot on the inside of a building, I was very upset because I could not get a refund will never again use U-Haul

Rating:

3.0

The gentlemen named Phillip was who I had the pleasure of being helped by. He was killing it at the counter in the morning. He was helping two customers at a time, as well as directing the staff on where to go and what to do. The lady in the green shirt could have learned a thing or two from him. He was so nice that I even got a storage unit from him after being quoted a cheaper rate else where. Someone give this guy a raise! The check in process was also smooth. I hope to come back to this location for future business as long as Phillip is on shift :)

Rating:

5.0