Customer Reviews for U-Haul Moving & Storage at Kingston Rd

6,494 reviews

4095 Kingston Rd   Scarborough, ON M1E2M3
(W Of Morningside)

(416) 281-9605

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 7:00 am - 7:00 pm

Services at this Location:

Contact Us

(416) 281-9605

4095 Kingston Rd
Scarborough, ON M1E2M3
(W Of Morningside)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 7:00 am - 7:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Vasuthevan Pattan 
Rating:
2.0

There's never enough staff on the weekends to attend to the customers.the vans need more cleaning inside & out.when it snow the customers are cleaning snow off of the rentals.

Marvin Mcinuff 
Rating:
5.0

Reception here was fantastic

OHMARE SHOUKAT 
Rating:
4.0

It was good the weekend staff was helpful and asked if the move in was going well.

Gilles Kelly  |  Online Move In 
Rating:
5.0

Very glade whit the service received from Andrea Garcia

ION FLORIN 
Rating:
4.0

The trailer was fantastic (seemed new, in great condition and well appointed), and the check-in process went well and team were responsive and well organized. However, I had dissatisfaction with how my original reservation (with Warden) was not honoured and all they did was put me in contact with Kingston Road, where I was charged three times as much to return it to the first location - even though I had stressed the return was not where I had challenges and nobody indicated a ‘one way’ (to a location 20 mins away) was THREE times the cost. Plus the reservation wasn’t updated and I couldn’t return it via the app and then had to speak with multiple locations the next day.

Nichola Burgess 
Rating:
5.0

Customer did not leave a comment.

Shady Shehata 
Rating:
5.0

Excellent

Aditya Singh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross cosburn 
Rating:
5.0

Customer did not leave a comment.

Ross cosburn 
Rating:
5.0

Customer did not leave a comment.

Csaba Balazs 
Rating:
4.0

Customer did not leave a comment.

anthony mohan 
Rating:
4.0

Customer did not leave a comment.

Tharmananthan Thambyrajah 
Rating:
5.0

Customer did not leave a comment.

Arthur Ng 
Rating:
5.0

Customer did not leave a comment.

DINO CIRONE 
Rating:
5.0

Same work.....👌

MD Mizanur 
Rating:
5.0

Customer did not leave a comment.

Eduardo Lasola 
Rating:
5.0

Side rear door was to heavy to open. Had to go from the back and open from inside.

HASHIM SIWALEM 
Rating:
5.0

The staff i dealt with were excellent. Polite, efficient and knowledgeable.

Terry pruner 
Rating:
5.0

Just keep up the good qork

ann ryan 
Rating:
5.0

Over all excellent service.

fayzul isalam 
Rating:
1.0

I will Be calling. My entire experience was atrocious, and it had nothing to do with the woman at the FINAL pick up location, after you sent me on a wild goose chase and wasted 4 hours of my day. Genuinely cannot believe my experience and the stress U-Haul and your office employees put me through.

jaydi cilento 
Rating:
5.0

Excellent

Aditya Singh 
Rating:
5.0

The Serve was very good.

Chandima Binduhewa 
Rating:
3.0

I had my truck pickup location moved twice with a much further distance had to pay for an expensive Uber to pick it up. Then the equipment I paid for wasn’t in the truck and made moving super inconvenient.

Cheyenne Woonsam 
Rating:
5.0

Customer did not leave a comment.

THOMASJ LAWSON 
Rating:
5.0

Customer did not leave a comment.

liyan lin 
Rating:
5.0

Staff were friendly and efficient, great location, weekend hours are the best convenience.

Michael Ball 
Rating:
1.0

Customer did not leave a comment.

Keri Beck 
Rating:
4.0

The trucks need to be updates so people can play there own music on there phone

Kerry Leadbeater 
Rating:
5.0

Customer did not leave a comment.

MIKE VEIT 
Rating:
5.0

Customer did not leave a comment.

Alexander Wright 
Rating:
5.0

Excellent service and understanding about late return caused by snow storm.

ARTHUR parker 
Rating:
5.0

Customer did not leave a comment.

Shaik faizel Shaik alavedeen 
Rating:
5.0

Customer did not leave a comment.

VETRICHELVAN KASINATHAN 
Rating:
4.0

Up date your vans to play music from your phones

Kerry Leadbeater 
Rating:
4.0

Customer did not leave a comment.

Shervan Shekhobakeer 
Rating:
5.0

Customer did not leave a comment.

Stewart Miller 
Rating:
3.0

I rented both a truck and an appliance dolly online. When I was ready for pick up the dolly was not available. I placed the order a week in advance and was only notified the day of pick up that the dolly was not available. We needed to find a different location with both items in stock. Delaying our move and causing undue stress.

Kevin Tomlinson 
Rating:
1.0

Customer did not leave a comment.

Mikaia Phillips 
Rating:
5.0

Excellent service

SUGUNAN VELAUTHAPILLAI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eskandar Nasimi 
Rating:
5.0

Customer did not leave a comment.

Victor Ruiz 
Rating:
5.0

Customer did not leave a comment.

Vasily Gurin 
Rating:
4.0

The staff were very friendly and willing to update the fuel status when I pointed out that their records weren't correct.

Greg Hurtault 
Rating:
5.0

Customer did not leave a comment.

Rubinthan Raveendrarajah 
Rating:
5.0

Customer did not leave a comment.

Stan Calandra 
Rating:
5.0

Superb services.

omolara akinyele 
Rating:
5.0

Customer did not leave a comment.

Jennifer Thiffault 
Rating:
4.0

Customer did not leave a comment.

Ken Paisley 
Rating:
5.0

Customer did not leave a comment.

AHSANUL HAQUE 
Rating:
4.0

Customer did not leave a comment.

GREGORYV HURTAULT 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FRIED 
Rating:
1.0

Information was not clear. Charges was way higher than the movers were offered. Worst experience ever.

ibrahim hossain 
Rating:
5.0

Keep up the amazing work everyone 👍🏽👍🏽

Awas Hoosein 
Rating:
5.0

No comments.

Momabila Egbende 
Rating:
5.0

They worked so hard to complete the task even though it was a bit difficult. The lady was so nice and helpful extremely accommodating.

ELIANA ISRAEL 
Rating:
5.0

Customer did not leave a comment.

Rob Harakal 
Rating:
3.0

Customer did not leave a comment.

shana brown 
Rating:
5.0

I went there bright and early was met cheerily by a lovely lady named Charlize. She was great to deal with and promptly got all the equipment I rented to go along with the truck. The truck was clean and ran well. I would be happy to go back and deal with this location again!

Jourdain Piltzmaker 
Rating:
4.0

Ice was built up around the wheels and the driving lights were not working on the trailer, but I had no choice but to use it. Staff were courteous and nice. Helpful.

Peter Casey 
Rating:
5.0

Nothing … Excellent Service! Thank You, Blain Karita

Blain Karita 
Rating:
5.0

Have always be pleased

John Davidson 
Rating:
5.0

Customer did not leave a comment.

Gary Macarthur 
Rating:
5.0

Customer did not leave a comment.

PRINCEMUKESHBHAI PATEL 
Rating:
5.0

The whole experience was a very positive one except for the first day I tried to start the vehicle the battery would not turn the engine over. Thankfully I had the insurance and they promptly had a serviceman come and get the vehicle going for me. Overall it was the Flawless transaction. I thank U-Haul for helping us get through this difficult situation and I thank all the Associates at the Kingston Road location for being understanding and working with me to complete this move with as little as possible aggravation.

Gordon Jilks 
Rating:
5.0

Customer did not leave a comment.

Natasha Ramkissoon 
Rating:
5.0

Customer did not leave a comment.

Sam Prakash Simson jayapaul 
Rating:
5.0

👍

SRITHARAN SIVARASA 
Rating:
5.0

Customer did not leave a comment.

Shane Perera 
Rating:
3.0

Poor customer support and service

Bradshaw Byakul 
Rating:
5.0

Customer did not leave a comment.

dhaneshwar hardial 
Rating:
4.0

Customer did not leave a comment.

Sandy Grouette 
Rating:
3.0

Prcing, you lewer people in with the $19.95 special, I could have gone to any other rental place and got a truck for 1/2 the price. The lower truck rate is mde up in the mileage charges. In my case the mileage charge was 55% of the cost

william cockburn 
Rating:
5.0

Same as youre doing now. Great service. Issues corrected quickly.

Ruth Florence 
Rating:
5.0

Customer did not leave a comment.

William Weick 
Rating:
5.0

Customer did not leave a comment.

mark jones 
Rating:
5.0

Customer did not leave a comment.

Anand Manbahal 
Rating:
5.0

My experience was efficient, and I had no issues.

Colleen Gilbert 
Rating:
5.0

Customer did not leave a comment.

William Weick 
Rating:
5.0

Customer did not leave a comment.

Steve Kaichis 
Rating:
5.0

The interior lights did not turn on and I could not figure out how to turn them on. It made unloading difficult. Otherwise it was an awesome experience. The staff were excellent!

Ruth Florence 
Rating:
4.0

Van appeared clean. However, the cabin smelled unclean. Needs better cleaning. Service staff were very professional and helpful.

Melanio Catre 
Rating:
3.0

Customer did not leave a comment.

Adetoun Ilumoka  |  Overall Experience 
Rating:
5.0

Both staff very nice to me and polite

John Healey 
Rating:
5.0

Staff were friendly and facilities were clean. One significant issue was this location only had (1) set of keys for the rentals. After starting vehicle to verify gas and mileage I closed drivers door and keys became locked inside rental. Went back inside office to ask for help. Staff informed me that they had no spare keys for that specific vehicle. Had to call roadside assistance. This was extremely frustrating as I did not expect vehicle to lock me out with keys in ignition also very costly delay. All could have been quickly resolved with a spare set of keys.

GUS MURLE 
Rating:
5.0

Customer did not leave a comment.

Dheeraj Bista 
Rating:
5.0

Friendly and prompt staff support. Will come again!

Richard Chang 
Rating:
5.0

Customer did not leave a comment.

M Riyas M Matheenam 
Rating:
5.0

Customer did not leave a comment.

Rob Harakal 
Rating:
5.0

Everything was fine with the service. The workers are friendly and quick. Only one thing I don’t like. The gas tank are not full when I get the truck. That is not right for the next customer. Make a rules to everyone get full tank and have to bring back the cars with full tank of gas.

ISTVANSANDOR ERDEI 
Rating:
5.0

service was exceptional

Ralph Flikweert 
Rating:
5.0

Customer did not leave a comment.

Mark Morandin 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Mendonca 
Rating:
5.0

Customer did not leave a comment.

Jennifer Nieuwland 
Rating:
5.0

Customer did not leave a comment.

Mayurathan Srichandra 
Rating:
5.0

The vehicle can be a bit cleaner, but the staff are great!

Chris Bucsit 
Rating:
5.0

I had a perfect experience. Also the two customer agents were very helpful with great customer service skills.

Emmanuel Oduola 
Rating:
5.0

Customer did not leave a comment.

SILVER Amissi Matanda 
Rating:
5.0

Make it easier to solve issues without the app.

Richard Stone 
Rating:
5.0

These guys are life savers. I really needed to move some stuff at the last minute and they were really hear for me. I got a great van quickly for a great price and they were really nice to do business with as well. I recommend this location if you require moving services.

George Evans 
Rating:
4.0

The desk and lot staff were all very helpful and professional!

SHANE CARTER 
Rating:
5.0

Great customer service!!

KENTON SMITH 
Rating:
5.0

Customer did not leave a comment.

Conrado Quitos 
Rating:
5.0

Customer did not leave a comment.

Favorite Landscapes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Hainsworth  |  First Impressions 
Rating:
3.0

I’m trying to cancel my storage and I’m not able to contact the location.

John Lennie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICK MILNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blanca Hooker  |  Overall Experience 
Rating:
3.0

The customer service representatives were very friendly at the site, but this thing of having to pay extra to have more access to your storage locker is total BS. There should be one price only for 24 hour access, like every other major storage facility that I've seen. The $140 I had to shell out for that rickety locker that I got was already too much, and now I have to pay more if I want to access my locker after hours? C'mon guys, Uhaul can do better than that.

Kevin Adams  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

William Gray  |  Overall Experience 
Rating:
4.0

Customer service team at this location was always helpful and polite.

katie stoddart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Algene Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roxan farzavandi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BORGAL  |  Overall Experience 
Rating:
5.0

It was an excellent facility for storage.

JOSEPH BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samih Shakir  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANNE EVANS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GODFREY DOUGLAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adrian Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHN ALFARO MURILLO   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Clark  |  First Impressions 
Rating:
5.0

Staff was friendly, helpful. The unit was clean and the times of availability were convenient.

Donna Anderson  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jocelyn Fritz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IAN PLOYART  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful. They were very accommodating and responsive to our needs.

Michael McNally  |  Overall Experience 
Rating:
5.0

Very helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.

Donna Anderson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

aarik wells  |  Overall Experience 
Rating:
5.0

Manager And Staff were great to deal with. Helpful and professional. Thank you. JD

Jim DUNCAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine Khan  |  Overall Experience 
Rating:
5.0

I have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful

Dorothy Robertson  |  Overall Experience 
Rating:
5.0

Great staff, they were very helpful!

IAN PLOYART  |  First Impressions 
Rating:
1.0

From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.

Damian Scott  |  Overall Experience 
Rating:
5.0

Great service ,the staff are very helpful and friendly.

Paul Rose  |  Overall Experience 
Rating:
5.0

Rene very friendly and helpful.

Jim DUNCAN  |  First Impressions 
Rating:
5.0

The staff were very friendly very nice. An excellent knowledge of what they're doing.

Venice Grant  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

patricia pierre  |  Overall Experience 
Rating:
5.0

Just a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie

George Davie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois Law  |  Overall Experience 
Rating:
5.0

Thank you

jacqueline dolynny  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHAVANA CLEMENT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elaine Leggo  |  Overall Experience 
Rating:
5.0

Great customer service! Always helpful and friendly.

April Mullner  |  Overall Experience 
Rating:
1.0

I rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike

Joseph Maley  |  Overall Experience 
Rating:
5.0

Justin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T

Yousef Tazi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary miller  |  First Impressions 
Rating:
5.0

Helpful on phone. Timely and professional. Nice people.

Heather McKindsey  |  Overall Experience 
Rating:
5.0

Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.

Deborah Niles  |  First Impressions 
Rating:
5.0

This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!

Lisa Lynch  |  Overall Experience 
Rating:
4.0

It suited my needs when I needed storage.

Leann Gardiner  |  Overall Experience 
Rating:
5.0

Staff was very helpful , even with my unplanned storage needs. Good job !

WILLIAM TILLEY  |  First Impressions 
Rating:
3.0

A lots of mice

ABRAHAM ADEL-KADIR  |  Overall Experience 
Rating:
5.0

Timely, informative,professional, flexible and a reliable service, Many Many thanks!

Heather McKindsey  |  First Impressions 
Rating:
1.0

My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience

Jill Morgan  |  Overall Experience 
Rating:
3.0

Renting uhaul unit was efficient

Donna gardiner  |  Reservation 
Rating:
4.0

Always recieve friendly service at this location.

Katharine Tippeneskum  |  Overall Experience 
Rating:
4.0

No comments.

faye carter  |  Overall Experience 
No reviews have been submitted for this location.

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