Customer did not leave a comment.
Vasuthevan Pattan- Ontario ON
- Scarborough
- M1E2M3
Customer Reviews for U-Haul Moving & Storage at Kingston Rd
(W Of Morningside)
Services at this Location:
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 2.0
There's never enough staff on the weekends to attend to the customers.the vans need more cleaning inside & out.when it snow the customers are cleaning snow off of the rentals.
Marvin Mcinuff- Rating:
- 5.0
Reception here was fantastic
OHMARE SHOUKAT- Rating:
- 4.0
It was good the weekend staff was helpful and asked if the move in was going well.
Gilles Kelly | Online Move In- Rating:
- 5.0
Very glade whit the service received from Andrea Garcia
ION FLORIN- Rating:
- 4.0
The trailer was fantastic (seemed new, in great condition and well appointed), and the check-in process went well and team were responsive and well organized. However, I had dissatisfaction with how my original reservation (with Warden) was not honoured and all they did was put me in contact with Kingston Road, where I was charged three times as much to return it to the first location - even though I had stressed the return was not where I had challenges and nobody indicated a ‘one way’ (to a location 20 mins away) was THREE times the cost. Plus the reservation wasn’t updated and I couldn’t return it via the app and then had to speak with multiple locations the next day.
Nichola Burgess- Rating:
- 5.0
Customer did not leave a comment.
Shady Shehata- Rating:
- 5.0
Excellent
Aditya Singh | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ross cosburn- Rating:
- 5.0
Customer did not leave a comment.
Ross cosburn- Rating:
- 5.0
Customer did not leave a comment.
Csaba Balazs- Rating:
- 4.0
Customer did not leave a comment.
anthony mohan- Rating:
- 4.0
Customer did not leave a comment.
Tharmananthan Thambyrajah- Rating:
- 5.0
Customer did not leave a comment.
Arthur Ng- Rating:
- 5.0
Customer did not leave a comment.
DINO CIRONE- Rating:
- 5.0
Same work.....👌
MD Mizanur- Rating:
- 5.0
Customer did not leave a comment.
Eduardo Lasola- Rating:
- 5.0
Side rear door was to heavy to open. Had to go from the back and open from inside.
HASHIM SIWALEM- Rating:
- 5.0
The staff i dealt with were excellent. Polite, efficient and knowledgeable.
Terry pruner- Rating:
- 5.0
Just keep up the good qork
ann ryan- Rating:
- 5.0
Over all excellent service.
fayzul isalam- Rating:
- 1.0
I will Be calling. My entire experience was atrocious, and it had nothing to do with the woman at the FINAL pick up location, after you sent me on a wild goose chase and wasted 4 hours of my day. Genuinely cannot believe my experience and the stress U-Haul and your office employees put me through.
jaydi cilento- Rating:
- 5.0
Excellent
Aditya Singh- Rating:
- 5.0
The Serve was very good.
Chandima Binduhewa- Rating:
- 3.0
I had my truck pickup location moved twice with a much further distance had to pay for an expensive Uber to pick it up. Then the equipment I paid for wasn’t in the truck and made moving super inconvenient.
Cheyenne Woonsam- Rating:
- 5.0
Customer did not leave a comment.
THOMASJ LAWSON- Rating:
- 5.0
Customer did not leave a comment.
liyan lin- Rating:
- 5.0
Staff were friendly and efficient, great location, weekend hours are the best convenience.
Michael Ball- Rating:
- 1.0
Customer did not leave a comment.
Keri Beck- Rating:
- 4.0
The trucks need to be updates so people can play there own music on there phone
Kerry Leadbeater- Rating:
- 5.0
Customer did not leave a comment.
MIKE VEIT- Rating:
- 5.0
Customer did not leave a comment.
Alexander Wright- Rating:
- 5.0
Excellent service and understanding about late return caused by snow storm.
ARTHUR parker- Rating:
- 5.0
Customer did not leave a comment.
Shaik faizel Shaik alavedeen- Rating:
- 5.0
Customer did not leave a comment.
VETRICHELVAN KASINATHAN- Rating:
- 4.0
Up date your vans to play music from your phones
Kerry Leadbeater- Rating:
- 4.0
Customer did not leave a comment.
Shervan Shekhobakeer- Rating:
- 5.0
Customer did not leave a comment.
Stewart Miller- Rating:
- 3.0
I rented both a truck and an appliance dolly online. When I was ready for pick up the dolly was not available. I placed the order a week in advance and was only notified the day of pick up that the dolly was not available. We needed to find a different location with both items in stock. Delaying our move and causing undue stress.
Kevin Tomlinson- Rating:
- 1.0
Customer did not leave a comment.
Mikaia Phillips- Rating:
- 5.0
Excellent service
SUGUNAN VELAUTHAPILLAI | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Eskandar Nasimi- Rating:
- 5.0
Customer did not leave a comment.
Victor Ruiz- Rating:
- 5.0
Customer did not leave a comment.
Vasily Gurin- Rating:
- 4.0
The staff were very friendly and willing to update the fuel status when I pointed out that their records weren't correct.
Greg Hurtault- Rating:
- 5.0
Customer did not leave a comment.
Rubinthan Raveendrarajah- Rating:
- 5.0
Customer did not leave a comment.
Stan Calandra- Rating:
- 5.0
Superb services.
omolara akinyele- Rating:
- 5.0
Customer did not leave a comment.
Jennifer Thiffault- Rating:
- 4.0
Customer did not leave a comment.
Ken Paisley- Rating:
- 5.0
Customer did not leave a comment.
AHSANUL HAQUE- Rating:
- 4.0
Customer did not leave a comment.
GREGORYV HURTAULT- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL FRIED- Rating:
- 1.0
Information was not clear. Charges was way higher than the movers were offered. Worst experience ever.
ibrahim hossain- Rating:
- 5.0
Keep up the amazing work everyone 👍🏽👍🏽
Awas Hoosein- Rating:
- 5.0
No comments.
Momabila Egbende- Rating:
- 5.0
They worked so hard to complete the task even though it was a bit difficult. The lady was so nice and helpful extremely accommodating.
ELIANA ISRAEL- Rating:
- 5.0
Customer did not leave a comment.
Rob Harakal- Rating:
- 3.0
Customer did not leave a comment.
shana brown- Rating:
- 5.0
I went there bright and early was met cheerily by a lovely lady named Charlize. She was great to deal with and promptly got all the equipment I rented to go along with the truck. The truck was clean and ran well. I would be happy to go back and deal with this location again!
Jourdain Piltzmaker- Rating:
- 4.0
Ice was built up around the wheels and the driving lights were not working on the trailer, but I had no choice but to use it. Staff were courteous and nice. Helpful.
Peter Casey- Rating:
- 5.0
Nothing … Excellent Service! Thank You, Blain Karita
Blain Karita- Rating:
- 5.0
Have always be pleased
John Davidson- Rating:
- 5.0
Customer did not leave a comment.
Gary Macarthur- Rating:
- 5.0
Customer did not leave a comment.
PRINCEMUKESHBHAI PATEL- Rating:
- 5.0
The whole experience was a very positive one except for the first day I tried to start the vehicle the battery would not turn the engine over. Thankfully I had the insurance and they promptly had a serviceman come and get the vehicle going for me. Overall it was the Flawless transaction. I thank U-Haul for helping us get through this difficult situation and I thank all the Associates at the Kingston Road location for being understanding and working with me to complete this move with as little as possible aggravation.
Gordon Jilks- Rating:
- 5.0
Customer did not leave a comment.
Natasha Ramkissoon- Rating:
- 5.0
Customer did not leave a comment.
Sam Prakash Simson jayapaul- Rating:
- 5.0
👍
SRITHARAN SIVARASA- Rating:
- 5.0
Customer did not leave a comment.
Shane Perera- Rating:
- 3.0
Poor customer support and service
Bradshaw Byakul- Rating:
- 5.0
Customer did not leave a comment.
dhaneshwar hardial- Rating:
- 4.0
Customer did not leave a comment.
Sandy Grouette- Rating:
- 3.0
Prcing, you lewer people in with the $19.95 special, I could have gone to any other rental place and got a truck for 1/2 the price. The lower truck rate is mde up in the mileage charges. In my case the mileage charge was 55% of the cost
william cockburn- Rating:
- 5.0
Same as youre doing now. Great service. Issues corrected quickly.
Ruth Florence- Rating:
- 5.0
Customer did not leave a comment.
William Weick- Rating:
- 5.0
Customer did not leave a comment.
mark jones- Rating:
- 5.0
Customer did not leave a comment.
Anand Manbahal- Rating:
- 5.0
My experience was efficient, and I had no issues.
Colleen Gilbert- Rating:
- 5.0
Customer did not leave a comment.
William Weick- Rating:
- 5.0
Customer did not leave a comment.
Steve Kaichis- Rating:
- 5.0
The interior lights did not turn on and I could not figure out how to turn them on. It made unloading difficult. Otherwise it was an awesome experience. The staff were excellent!
Ruth Florence- Rating:
- 4.0
Van appeared clean. However, the cabin smelled unclean. Needs better cleaning. Service staff were very professional and helpful.
Melanio Catre- Rating:
- 3.0
Customer did not leave a comment.
Adetoun Ilumoka | Overall Experience- Rating:
- 5.0
Both staff very nice to me and polite
John Healey- Rating:
- 5.0
Staff were friendly and facilities were clean. One significant issue was this location only had (1) set of keys for the rentals. After starting vehicle to verify gas and mileage I closed drivers door and keys became locked inside rental. Went back inside office to ask for help. Staff informed me that they had no spare keys for that specific vehicle. Had to call roadside assistance. This was extremely frustrating as I did not expect vehicle to lock me out with keys in ignition also very costly delay. All could have been quickly resolved with a spare set of keys.
GUS MURLE- Rating:
- 5.0
Customer did not leave a comment.
Dheeraj Bista- Rating:
- 5.0
Friendly and prompt staff support. Will come again!
Richard Chang- Rating:
- 5.0
Customer did not leave a comment.
M Riyas M Matheenam- Rating:
- 5.0
Customer did not leave a comment.
Rob Harakal- Rating:
- 5.0
Everything was fine with the service. The workers are friendly and quick. Only one thing I don’t like. The gas tank are not full when I get the truck. That is not right for the next customer. Make a rules to everyone get full tank and have to bring back the cars with full tank of gas.
ISTVANSANDOR ERDEI- Rating:
- 5.0
service was exceptional
Ralph Flikweert- Rating:
- 5.0
Customer did not leave a comment.
Mark Morandin- Rating:
- 5.0
Customer did not leave a comment.
Jeremiah Mendonca- Rating:
- 5.0
Customer did not leave a comment.
Jennifer Nieuwland- Rating:
- 5.0
Customer did not leave a comment.
Mayurathan Srichandra- Rating:
- 5.0
The vehicle can be a bit cleaner, but the staff are great!
Chris Bucsit- Rating:
- 5.0
I had a perfect experience. Also the two customer agents were very helpful with great customer service skills.
Emmanuel Oduola- Rating:
- 5.0
Customer did not leave a comment.
SILVER Amissi Matanda- Rating:
- 5.0
Make it easier to solve issues without the app.
Richard Stone- Rating:
- 5.0
These guys are life savers. I really needed to move some stuff at the last minute and they were really hear for me. I got a great van quickly for a great price and they were really nice to do business with as well. I recommend this location if you require moving services.
George Evans- Rating:
- 4.0
The desk and lot staff were all very helpful and professional!
SHANE CARTER- Rating:
- 5.0
Great customer service!!
KENTON SMITH- Rating:
- 5.0
Customer did not leave a comment.
Conrado Quitos- Rating:
- 5.0
Customer did not leave a comment.
Favorite Landscapes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Raymond Hainsworth | First Impressions- Rating:
- 3.0
I’m trying to cancel my storage and I’m not able to contact the location.
John Lennie | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
PATRICK MILNE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Blanca Hooker | Overall Experience- Rating:
- 3.0
The customer service representatives were very friendly at the site, but this thing of having to pay extra to have more access to your storage locker is total BS. There should be one price only for 24 hour access, like every other major storage facility that I've seen. The $140 I had to shell out for that rickety locker that I got was already too much, and now I have to pay more if I want to access my locker after hours? C'mon guys, Uhaul can do better than that.
Kevin Adams | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
William Gray | Overall Experience- Rating:
- 4.0
Customer service team at this location was always helpful and polite.
katie stoddart | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Algene Santiago | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
roxan farzavandi | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER BORGAL | Overall Experience- Rating:
- 5.0
It was an excellent facility for storage.
JOSEPH BAKER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Samih Shakir | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MELISSA ANNE EVANS | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
GODFREY DOUGLAS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
adrian Thomas | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JONATHN ALFARO MURILLO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Susan Clark | First Impressions- Rating:
- 5.0
Staff was friendly, helpful. The unit was clean and the times of availability were convenient.
Donna Anderson | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Jocelyn Fritz | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
IAN PLOYART | Overall Experience- Rating:
- 5.0
Staff were friendly and helpful. They were very accommodating and responsive to our needs.
Michael McNally | Overall Experience- Rating:
- 5.0
Very helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.
Donna Anderson | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
aarik wells | Overall Experience- Rating:
- 5.0
Manager And Staff were great to deal with. Helpful and professional. Thank you. JD
Jim DUNCAN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Elaine Khan | Overall Experience- Rating:
- 5.0
I have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful
Dorothy Robertson | Overall Experience- Rating:
- 5.0
Great staff, they were very helpful!
IAN PLOYART | First Impressions- Rating:
- 1.0
From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.
Damian Scott | Overall Experience- Rating:
- 5.0
Great service ,the staff are very helpful and friendly.
Paul Rose | Overall Experience- Rating:
- 5.0
Rene very friendly and helpful.
Jim DUNCAN | First Impressions- Rating:
- 5.0
The staff were very friendly very nice. An excellent knowledge of what they're doing.
Venice Grant | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
patricia pierre | Overall Experience- Rating:
- 5.0
Just a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie
George Davie | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lois Law | Overall Experience- Rating:
- 5.0
Thank you
jacqueline dolynny | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
SHAVANA CLEMENT | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Elaine Leggo | Overall Experience- Rating:
- 5.0
Great customer service! Always helpful and friendly.
April Mullner | Overall Experience- Rating:
- 1.0
I rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike
Joseph Maley | Overall Experience- Rating:
- 5.0
Justin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T
Yousef Tazi | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
gary miller | First Impressions- Rating:
- 5.0
Helpful on phone. Timely and professional. Nice people.
Heather McKindsey | Overall Experience- Rating:
- 5.0
Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.
Deborah Niles | First Impressions- Rating:
- 5.0
This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!
Lisa Lynch | Overall Experience- Rating:
- 4.0
It suited my needs when I needed storage.
Leann Gardiner | Overall Experience- Rating:
- 5.0
Staff was very helpful , even with my unplanned storage needs. Good job !
WILLIAM TILLEY | First Impressions- Rating:
- 3.0
A lots of mice
ABRAHAM ADEL-KADIR | Overall Experience- Rating:
- 5.0
Timely, informative,professional, flexible and a reliable service, Many Many thanks!
Heather McKindsey | First Impressions- Rating:
- 1.0
My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience
Jill Morgan | Overall Experience- Rating:
- 3.0
Renting uhaul unit was efficient
Donna gardiner | Reservation- Rating:
- 4.0
Always recieve friendly service at this location.
Katharine Tippeneskum | Overall Experience- Rating:
- 4.0
No comments.
faye carter | Overall ExperienceAdditional Services at this Location
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