Called for roadside assistance due to trailer vibration sent a technician with no tools or equipment who did a very brief visual inspection and left. Was forced to drive with an unsafe piece of equipment to return or face a massive charge.
JACOB CCustomer Reviews for U-Haul Moving & Storage at Kingston Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I like this very friendly and helpful
andras rWash vehicle
thomas mEasy rental a bit pricey but what isn’t these days!
Mark BThe gentleman who helped me with that day was very professional and helpful.
collin rGood service and fast
Abdulkadir MGood facility with self-storage, lots of trucks and all of the supplies you would need for moving! We did the online check in to save time but still ending up waiting in a line for 30 minutes to get the keys. Otherwise smooth pickup.
Caitlynn RPut some cargo vans with high rise roof in your fleet.
Vincenzo TGood capable staff.
TAP WThere's never enough staff on the weekends to attend to the customers.the vans need more cleaning inside & out.when it snow the customers are cleaning snow off of the rentals.
Marvin MReception here was fantastic
OHMARE SIt was good the weekend staff was helpful and asked if the move in was going well.
Gilles K | Online Move InVery glade whit the service received from Andrea Garcia
ION FThe trailer was fantastic (seemed new, in great condition and well appointed), and the check-in process went well and team were responsive and well organized. However, I had dissatisfaction with how my original reservation (with Warden) was not honoured and all they did was put me in contact with Kingston Road, where I was charged three times as much to return it to the first location - even though I had stressed the return was not where I had challenges and nobody indicated a ‘one way’ (to a location 20 mins away) was THREE times the cost. Plus the reservation wasn’t updated and I couldn’t return it via the app and then had to speak with multiple locations the next day.
Nichola BExcellent
Aditya S | Overall ExperienceSame work.....👌
MD MSide rear door was to heavy to open. Had to go from the back and open from inside.
HASHIM SThe staff i dealt with were excellent. Polite, efficient and knowledgeable.
Terry pJust keep up the good qork
ann rOver all excellent service.
fayzul iI will Be calling. My entire experience was atrocious, and it had nothing to do with the woman at the FINAL pick up location, after you sent me on a wild goose chase and wasted 4 hours of my day. Genuinely cannot believe my experience and the stress U-Haul and your office employees put me through.
jaydi cExcellent
Aditya SThe Serve was very good.
Chandima BI had my truck pickup location moved twice with a much further distance had to pay for an expensive Uber to pick it up. Then the equipment I paid for wasn’t in the truck and made moving super inconvenient.
Cheyenne WStaff were friendly and efficient, great location, weekend hours are the best convenience.
Michael BThe trucks need to be updates so people can play there own music on there phone
Kerry LExcellent service and understanding about late return caused by snow storm.
ARTHUR pUp date your vans to play music from your phones
Kerry LI rented both a truck and an appliance dolly online. When I was ready for pick up the dolly was not available. I placed the order a week in advance and was only notified the day of pick up that the dolly was not available. We needed to find a different location with both items in stock. Delaying our move and causing undue stress.
Kevin TExcellent service
SUGUNAN V | First ImpressionsThe staff were very friendly and willing to update the fuel status when I pointed out that their records weren't correct.
Greg HSuperb services.
omolara aInformation was not clear. Charges was way higher than the movers were offered. Worst experience ever.
ibrahim hKeep up the amazing work everyone 👍🏽👍🏽
Awas HNo comments.
Momabila EThey worked so hard to complete the task even though it was a bit difficult. The lady was so nice and helpful extremely accommodating.
ELIANA II went there bright and early was met cheerily by a lovely lady named Charlize. She was great to deal with and promptly got all the equipment I rented to go along with the truck. The truck was clean and ran well. I would be happy to go back and deal with this location again!
Jourdain PIce was built up around the wheels and the driving lights were not working on the trailer, but I had no choice but to use it. Staff were courteous and nice. Helpful.
Peter CNothing … Excellent Service! Thank You, Blain Karita
Blain KHave always be pleased
John DThe whole experience was a very positive one except for the first day I tried to start the vehicle the battery would not turn the engine over. Thankfully I had the insurance and they promptly had a serviceman come and get the vehicle going for me. Overall it was the Flawless transaction. I thank U-Haul for helping us get through this difficult situation and I thank all the Associates at the Kingston Road location for being understanding and working with me to complete this move with as little as possible aggravation.
Gordon J👍
SRITHARAN SPoor customer support and service
Bradshaw BPrcing, you lewer people in with the $19.95 special, I could have gone to any other rental place and got a truck for 1/2 the price. The lower truck rate is mde up in the mileage charges. In my case the mileage charge was 55% of the cost
william cSame as youre doing now. Great service. Issues corrected quickly.
Ruth FMy experience was efficient, and I had no issues.
Colleen GThe interior lights did not turn on and I could not figure out how to turn them on. It made unloading difficult. Otherwise it was an awesome experience. The staff were excellent!
Ruth FVan appeared clean. However, the cabin smelled unclean. Needs better cleaning. Service staff were very professional and helpful.
Melanio CI’m trying to cancel my storage and I’m not able to contact the location.
John L | Overall ExperienceThe customer service representatives were very friendly at the site, but this thing of having to pay extra to have more access to your storage locker is total BS. There should be one price only for 24 hour access, like every other major storage facility that I've seen. The $140 I had to shell out for that rickety locker that I got was already too much, and now I have to pay more if I want to access my locker after hours? C'mon guys, Uhaul can do better than that.
Kevin A | Overall ExperienceCustomer service team at this location was always helpful and polite.
katie s | Overall ExperienceIt was an excellent facility for storage.
JOSEPH B | Overall ExperienceStaff was friendly, helpful. The unit was clean and the times of availability were convenient.
Donna A | Overall ExperienceStaff were friendly and helpful. They were very accommodating and responsive to our needs.
Michael M | Overall ExperienceVery helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.
Donna A | First ImpressionsManager And Staff were great to deal with. Helpful and professional. Thank you. JD
Jim D | Overall ExperienceI have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful
Dorothy R | Overall ExperienceGreat staff, they were very helpful!
IAN P | First ImpressionsFrom the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.
Damian S | Overall ExperienceGreat service ,the staff are very helpful and friendly.
Paul R | Overall ExperienceRene very friendly and helpful.
Jim D | First ImpressionsThe staff were very friendly very nice. An excellent knowledge of what they're doing.
Venice G | First ImpressionsJust a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie
George D | Overall ExperienceThank you
jacqueline d | Overall ExperienceGreat customer service! Always helpful and friendly.
April M | Overall ExperienceI rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike
Joseph M | Overall ExperienceJustin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T
Yousef T | First ImpressionsHelpful on phone. Timely and professional. Nice people.
Heather M | Overall ExperienceJustin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.
Deborah N | First ImpressionsThis location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!
Lisa L | Overall ExperienceIt suited my needs when I needed storage.
Leann G | Overall ExperienceStaff was very helpful , even with my unplanned storage needs. Good job !
WILLIAM T | First ImpressionsA lots of mice
ABRAHAM A | Overall ExperienceTimely, informative,professional, flexible and a reliable service, Many Many thanks!
Heather M | First ImpressionsMy belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience
Jill M | Overall ExperienceRenting uhaul unit was efficient
Donna g | ReservationAlways recieve friendly service at this location.
Katharine T | Overall ExperienceNo comments.
faye c | Overall Experience