Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Travis and his staff were busy, quick and helpful :)
G
George R
Rating:
5.0
Customer did not leave a comment.
Carlton G
Rating:
5.0
Customer did not leave a comment.
Sanda H
Rating:
4.0
Customer did not leave a comment.
Morgan D
Rating:
5.0
Excellent experience.
Robert S
Rating:
5.0
Excellent service!
LYNN D
Rating:
2.0
Clean the place up. Streamline your app and check in process.
Andrea S
Rating:
3.0
My 17 foot rental truck "died" multiple times during the one day rental. I lost brakes, steering AND power all at the same time. I was able to restart the truck each time, and with almost no steering or brakes, eventually get it back to the rental location where they told me "a belt had broken." which was out of their control Seems odd when I lost 3 functions at once, multiple times, and the battery light came on at the same time. The reasons I would recommend them are: equipment was ready for pickup on time. They credited me for truck rental after the issues and j\just charged me for mileage, approx $21 plus the $8 of gas I put in it between truck failures. The owner was polite and helpful.
Dana R
Rating:
4.0
Customer did not leave a comment.
Timothy J
Rating:
1.0
there were chicken bones, cigarette butts and other food related garbage inside the truck box. my guess is homeless folks were using it for shelter. the rear view mirror on the passenger side would not stay up. It kept falling down at the first bump in the road that you hit making it impossible to see what's beside you. I had to use tape and cut pieces of card board to shim it up so I could safely see to drive. the worst part is the I don't give a rip attitude of the staff when we returned the vehicle.
Herman J
Rating:
5.0
The staff was prepared, organized, and professional in getting everything ready.
Kyle v
Rating:
5.0
The check engine light was on when we drove out of the facility which created concern.
Eugenia N
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
2.0
Have furniture pads available for a reservation. Make sure the drivers side view mirror isn't flimsy and moves during driving, it was very unsafe. Have customer parking clearly labeled instead of yelling at the customer from across the lot like a maniac.
Joshua L
Rating:
2.0
Customer service was not great. Instead of trying to offer help for a reservation that somehow ended up canceled even tho we had confirmation .. they sent us down the rabbit hole of calling this number and that number. It was just a very rude and unpleasant experience. I would be considering another option next move as a result of this location.
Tomme H
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
NA
Marjorie B
Rating:
4.0
Customer did not leave a comment.
Leslie R
Rating:
5.0
Customer did not leave a comment.
Stanley C
Rating:
5.0
Staff was super understanding and friendly - moving is very stressful.
WENDY P
|
First Impressions
Rating:
5.0
N/a
William C
Rating:
5.0
Easy transaction. Friendly service.
Matthew L
Rating:
1.0
My original reservation was for a different location. When I showed up, there was no truck. This caused many issues with my move. I will not be using UHaul ever again. Ridiculous.
Katherine T
Rating:
5.0
Customer did not leave a comment.
Elizabeth M
Rating:
5.0
This was our first time renting as a corporate customer. The equipment has always been very consistent. Our goal was/is to make the rental and return transaction more efficient.
Christovao C
Rating:
5.0
Great experience from pick up to drop off . The staff was great a both locations I hope you share. This with them
John B
Rating:
5.0
Very professional & pleasant to deal with
Michael W
Rating:
2.0
Very disappointed with the reservation process.
Michael T
Rating:
3.0
Customer did not leave a comment.
Richard R
Rating:
5.0
Customer did not leave a comment.
RICHARD P
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
Elijah and Carrol went above and beyond helping me.
Garvin M
Rating:
5.0
Friendly helpfull staff. Very good employees. Equipment was great with no travel issues. Thanks!
John S
Rating:
5.0
Loved my pick up truck!! Very new, clean, and nice to drive!
Payton W
Rating:
3.0
Truck was in poor condition, and was left for me to pickup with no gas in it. I needed to immediately drive to a gas station in order to not run out. Give was showing less than 30 miles, which you can’t trust. Paperwork said 1/8 of tank, but that was not accurate (I took pictures).
Transmission was weak, truck had 150k miles on it.
BRENT M
Rating:
3.0
Self-check out process is TERRIBLE!!! I should NOT have to download an app to my phone that I don't want just to be able to return equipment after hours. Several people there having same issues with the process. If you are turning in moving equipment, you have probably just participated in a move and you are very tired. The LAST thing you need is an invasive, cumbersome process to just return equipment. Please fix!!
Jill N
Rating:
5.0
Customer did not leave a comment.
Antoinette g
Rating:
5.0
I do not know who was on duty the day we were there, but she was so kind, friendly, nice and most of all - helpful. It was a pleasure to work with her. We will definitely recommend U-haul to our friends as we had the same experience in Elmhurst IL last. year. Kudos to you U-Haul.
Marci G
Rating:
5.0
Great staff
Erwin Q
Rating:
5.0
Customer did not leave a comment.
julian b
Rating:
1.0
Customer did not leave a comment.
Christine T
Rating:
4.0
Customer did not leave a comment.
Albert S
Rating:
5.0
Customer did not leave a comment.
Carolyn T
Rating:
5.0
Make sure someone answers the phone at the pickup location. It’s alittle unnerving not being able to talk to someone in a different city that your going to.
RANDALL M
Rating:
4.0
It would be nice if equipment reserved was available. I understand trucks go out and not always back on time but blankets, dolleys, etc should be prepared and set aside for those with reservations.
Customer service from those at the location was phenomenal though! It was hard to be upset when they were so kind!
BARBARA G
Rating:
5.0
Kind staff and seamless return!
Melissa G
Rating:
3.0
Customer did not leave a comment.
Lauren S
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Customer did not leave a comment.
Christina A
Rating:
3.0
Horrible downtown location for a big truck pickup
Jeff M
Rating:
4.0
Customer did not leave a comment.
Ladson B
Rating:
5.0
Mr. E was a wonderful help I really do appreciate good people Thanks.
Shequielle B
Rating:
5.0
Great experience
J M
Rating:
5.0
Customer did not leave a comment.
Shane M
Rating:
5.0
Customer did not leave a comment.
CARL R
Rating:
5.0
I was 5 minutes before they close
They were there took care of my
Thank you
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
Joshua B
Rating:
5.0
Customer did not leave a comment.
MIKE M
Rating:
5.0
As always, this U-Haul location had my rental van ready to go, I rented some supplies and was on my way. They have the nicest employees who are super helpful. I rented this van at the last minute and I was pleased that they were able to help me.
ROBERTA O
Rating:
3.0
Customer did not leave a comment.
Ken N
Rating:
5.0
You are doing things right but for your loyal customers there should be some rewards
Gloria S
Rating:
5.0
Customer did not leave a comment.
Steven T
Rating:
5.0
The coupler did not work well at all.
David C
Rating:
5.0
Perfect.
James J
Rating:
5.0
Customer did not leave a comment.
Jimmy G
Rating:
2.0
Fix tires the tires slide when you barely touch gas and has 0%grip on pick up trucks
Megan M
Rating:
5.0
Very pleasant to work with this site.
John H
Rating:
5.0
Customer did not leave a comment.
vance s
Rating:
1.0
Uhaul systems down for 2 hours, had to reschedule movers and a no show fee due to the inability to rent the truck on time.
Ryan T
Rating:
3.0
Customer did not leave a comment.
CHRIS J
Rating:
5.0
Customer did not leave a comment.
Tim A
Rating:
5.0
They did a fine job. Nice helpful staff.
Allen Y
Rating:
5.0
Customer did not leave a comment.
Stanley C
Rating:
1.0
The lady at the front desk was extremely rude, as soon as I left the parking lot I noticed the fuel level on the rental agreement said the tank was at a higher amount than it actually was. I called her immediately and told her it was actually at only a quarter tank, to which she said she would mark it in the system that the initial fuel level was at 1/4 tank. I asked if she could send me a new contract and she said “No, it’s updated in the system, it’s fine.” I asked again and she hung up on me. I called back and it just kept ringing. Looking at my invoice, I was charged $30 for fuel! A refund for the fuel is the least you could do, I would NEVER recommend U-Haul to anyone, especially at this location. There are so many other options available and I wish I chose a different company. I will never use U-Haul again after this terrible experience; it’s overpriced and terrible service. Please make this right.
Christian C
Rating:
5.0
Courtesies and prompt
Larry G
Rating:
5.0
Cool people
Alton W
Rating:
5.0
Customer did not leave a comment.
Zlatin R
Rating:
5.0
This location was great - quick and easy return.
Loren B
Rating:
2.0
Customer did not leave a comment.
Frank C
Rating:
5.0
Quick and efficient
Tyler T
Rating:
5.0
Amazing people!!
Michael S
Rating:
4.0
Customer did not leave a comment.
Andrew F
Rating:
5.0
Customer Service was outstanding. Vehicle was waiting in the driveway and clean. This is without a doubt the best run UhAul branch.
Dennis P
Rating:
5.0
Customer did not leave a comment.
Mark H
Rating:
4.0
Gas vehicle ahead of time.
Joey W
Rating:
5.0
Customer did not leave a comment.
ERIC F
Rating:
4.0
Customer did not leave a comment.
Sean H
Rating:
4.0
Customer did not leave a comment.
Russell L
Rating:
5.0
Customer did not leave a comment.
Tyler L
Rating:
5.0
Customer did not leave a comment.
Jack R
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
A++++
Eric S
Rating:
5.0
All the guys were very helpful
Daniel F
Rating:
5.0
Customer did not leave a comment.
Mark C
Rating:
5.0
This vehicle served its purpose for local use, but if I had a longer trip planned would have requested something nicer.
DANIEL G
Rating:
3.0
The left front headlight was not working.
Jill M
Rating:
5.0
Customer did not leave a comment.
Stephanie P
Rating:
5.0
Customer did not leave a comment.
Brian T
Rating:
5.0
Customer did not leave a comment.
Britney P
Rating:
5.0
Customer did not leave a comment.
Tracy H
Rating:
5.0
Customer did not leave a comment.
Phillip H
Rating:
5.0
Incredible customer service
TAMMY O
|
Overall Experience
Rating:
1.0
Stole my money That was due to me and the manager Elija was in on it I got a lawyer On the case already Only because I’m not Alone !
Jimesha K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tasha M
|
Overall Experience
Rating:
1.0
Had to throw all of our belongings away. Mouse droppings throughout our locker.
Joe S
|
Overall Experience
Rating:
5.0
Elijah is very helpful and quick
Leigh A
|
First Impressions
Rating:
3.0
Lots of debris and other indications of street people around facility and parking lot. -Robert
Robert M
|
Overall Experience
Rating:
4.0
A very secure building, the double card entry was a brilliant idea, but the storage spaces had no lighting which is the norm but the hallways didn’t have significant lighting either so the storage space didn’t receive any ambient lighting.
MATTHEW G
|
Overall Experience
Rating:
5.0
Homeless people using facility for refuge.
Robert M
|
First Impressions
Rating:
2.0
I completed my discharge process online. I completed the process well before my next payment date. I will still send a bill in the mail. I have a discharge email stating that my discharge was complete. I follow all the steps and I took all the pictures and I sent the pictures in and I kept the email that I was sent for proof of my discharge.
Keith A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keon c
|
Overall Experience
Rating:
5.0
The staff was very helpful, friendly and engaging, I would recommend the King Street location in Charleston S.C. to any and everyone 😁
Roxanne M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ronald e
|
First Impressions
Rating:
3.0
Unfortunately this establishment offers little customer service.
Molly L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
GABRIELLA M
|
First Impressions
Rating:
5.0
The staff at the King Street facility were AMAZING!!! They helped me with everything from truck rentals to storage units. I would recommend this business all day, every day. They were fantastic.
ALLISON A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles G
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
norma O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
milton c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nahum F
|
Overall Experience
Rating:
4.0
King street’s facility needs work done to the ceilings.
charles m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason P
|
Overall Experience
Rating:
1.0
Water leaking everywhere. Front desk never sent a receipt.
Codi M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jolene M
|
Overall Experience
Rating:
4.0
For question number five, I stalled because there are some maintenance issues. The ceiling area in the storage facility needs some work as it appears to have had a lot of leaking issues for a long time. They do their best to clean it and deal with the leaks. One of the men that works with the trucks, coming and going , always made himself available to help me carry, lift, and place items in my vehicle. I never had to ask and he always made himself available. He was particularly polite, professional, helpful and kind.
Patricia S
|
Overall Experience
Rating:
5.0
I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.
Keith A
|
First Impressions
Rating:
5.0
THE truck needs a front end alinement
Mable H
|
First Impressions
Rating:
3.0
A couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.
William R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Zackery S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KERRYANNE P
|
First Impressions
Rating:
3.0
The staff could have been a little more engaged.
George W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LYNDAHARRISON H
|
Overall Experience
Rating:
3.0
Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.
Richard W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James T
|
Overall Experience
Rating:
4.0
While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system.
This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Thank you!
Andrea B
|
Overall Experience
Rating:
5.0
This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn’t hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.
DAMON I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cristina T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Richard W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry B
|
Overall Experience
Rating:
3.0
Good location and convenient. Felt secure and met my needs for the time.
Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.
Michael M
|
Overall Experience
Rating:
1.0
This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can’t get to the storage area due to a flood.
Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water?
I will not be back and neither will anyone that I speak with.
Jesse Z
|
Overall Experience
Rating:
1.0
There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.
Max S
|
Overall Experience
Rating:
5.0
The staff was very helpful to me and kind
tyronda v
|
First Impressions
Rating:
5.0
Thanks for the excellent experience
Wilmer N
|
Overall Experience
Rating:
5.0
Good people here that are ready to help
Shane G
|
Overall Experience
Rating:
5.0
😳👍
Lee G
|
First Impressions
Rating:
5.0
TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.
Max S
|
First Impressions
Rating:
1.0
Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again
britney S
|
Overall Experience
Rating:
4.0
My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.
Clint S
|
Overall Experience
Rating:
5.0
Good people and great location!!
Jonathan M
|
Overall Experience
Rating:
5.0
The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.
Steph T
|
Reservation
Rating:
2.0
after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!
william g
|
Overall Experience
Rating:
4.0
I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.
Cheryl B
|
Overall Experience
Rating:
2.0
I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!
william g
|
Reservation
Rating:
1.0
Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude
Darrin s
|
Reservation
Rating:
5.0
Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!
Debbie C
|
Reservation
Rating:
5.0
A few broken items in U-Haul box shipment
Help crew were pleasant, careful and professional
JOHN S
|
Overall Experience
Rating:
5.0
Carol and crew are the best.
Manny G
|
Overall Experience
Rating:
1.0
Horrible place
Allison J
|
Overall Experience
Rating:
2.0
The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!
Lewis J
|
Overall Experience
Rating:
2.0
I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.
Hillary B
|
Overall Experience
Rating:
3.0
Everytime I went there the Owner was very rude and I always waited in line for a long time.
Salvador H
|
Overall Experience
Rating:
1.0
I’m still waiting for someone to reach out to me regarding my experience! It’s been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!
Joseph H
|
Overall Experience
Rating:
3.0
Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.
Peggy R
|
Overall Experience
Rating:
1.0
The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .
Timothy K
|
Overall Experience
Rating:
5.0
I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!
Grace L
|
Overall Experience
Rating:
4.0
Good people!
Richard O
|
Overall Experience
Rating:
2.0
Mike was the ONLY employee that I wanted to deal with - All others parked cars in front of the units(and in handicap)leaving no spaces although we asked them politely not to. This is why we left.
