Customer Reviews for U-Haul Moving & Storage at Keller Lake

2,192 reviews

1195 E Hwy 36   Maplewood, MN 55109
(& English)

(651) 484-4465

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/28/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(651) 484-4465

1195 E Hwy 36
Maplewood, MN 55109
(& English)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/28/2024: 9:00 am - 1:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Samantha Soyring 
Rating:
5.0

Customer did not leave a comment.

liban mohamed 
Rating:
3.0

Somebody should answer the phone when somebody's knocking on the office door

Michael Hall 
Rating:
5.0

Customer did not leave a comment.

Destiny Perry  |  First Impressions 
Rating:
3.0

Have the equipment at the location that I originally rented from. I was contacted the day before my rental date and told that my trailer was not at the facility that I rented from. I was forced to drive 40 miles one way to pick up the trailer I rented.

Kevin Balon 
Rating:
5.0

Customer did not leave a comment.

Curtis Buckhanan 
Rating:
5.0

Nice Place !

Seth Dahlquist  |  First Impressions 
Rating:
5.0

Great Customer service!

Scot Wesolaski 
Rating:
4.0

Great customer service, my transaction was flawless!

Shelly Diaz 
Rating:
5.0

Shanika was a big help! s/o to her!

Kai Vang 
Rating:
4.0

Staff on site is nice and helpful. Unit was clean and place seems to be fairly safe

Tyler Ming  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Michelle Godfrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carson Barnette 
Rating:
3.0

Customer did not leave a comment.

Cory Davey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erica merritt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bob Gerenz  |  First Impressions 
Rating:
5.0

Very pleased with our experience!

Molly Lockhart 
Rating:
5.0

Customer did not leave a comment.

Dustin Corder 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Holeman 
Rating:
5.0

Customer did not leave a comment.

Ann Skeie  |  Overall Experience 
Rating:
5.0

The clerk was friendly, capable and helpful. She made the check out/in processes quick and painless.

Joseph Sullivan 
Rating:
5.0

Kayla was great to work with!!

Elaine Dube  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian gray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david lavalle 
Rating:
5.0

Smaller location, so extremely easy to get in and out. Great customer service! Highly recommend!

David Cremers 
Rating:
4.0

The owner and manager were great to work with, the truck was clean but it only had a quarter of a tank of fuel.

Kirk Betts 
Rating:
5.0

We rent a U-Haul dor two days every November to haul sets and costumes for my daughter's ballet studio's production, and have never had a problem. Everything runs smoothly. Thanks!

Glenn Wetz 
Rating:
5.0

Customer did not leave a comment.

ANJELA BOHRMAN 
Rating:
4.0

Customer did not leave a comment.

Beau Betlock  |  Overall Experience 
Rating:
4.0

The unit door was open, the floor was all wet from the snow and there were mouse droppings. We had to mop up the water to avoid my stuff from getting wet. Hopefully there’s not a rodent problem here, I did not store any food items, so hopefully….

Shelly Diaz  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Paris Miller 
Rating:
5.0

Customer did not leave a comment.

Simon May 
Rating:
4.0

Customer did not leave a comment.

William Taufic 
Rating:
5.0

Customer did not leave a comment.

FREDERICK SASSE 
Rating:
5.0

Customer did not leave a comment.

Evonne Fix 
Rating:
5.0

Vehicle was clean and ready

Michele Fisher 
Rating:
5.0

Van was great but the tire sensors were not working properly. Had to pull over twice to check tires. This issue was known to staff but not told to me to ignore. Took needless time and pulling off freeway

Dennis Doffing 
Rating:
5.0

Customer did not leave a comment.

Hilda Gutierrez Ortiz 
Rating:
5.0

The last who worked there was very helpful. I would rent again

Brian Tuminelly 
Rating:
4.0

They didn’t have a crank to lift the trailer

brad gross 
Rating:
5.0

Friendly, prompt, and professional while being accommodating, personable, and genuine. Best experience I've had. One of a kind.

brett jaworski  |  First Impressions 
Rating:
5.0

Kayla goes above and beyond for others. She wants to make sure that everyone has a good experience. We need more people like her in the world. She's a keeper.

brett jaworski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahmad Shaheen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

abeiraman kahin 
Rating:
5.0

Easy in and out. Great location and friendly staff.

Lonnie Weise 
Rating:
5.0

Kayla and Shanicka were always professional. The ladies were super helpful. My whole experience with Uhaul was great! Thank you Ladies!!!👩🏾👍🏾

Adrianne Laramore  |  Overall Experience 
Rating:
3.0

Be careful when attaching the trailer to the hitch so that it doesn't scratch the bumper . Friendlier/more efficient customer service never hurt anyone.

Jennilyn Gunn 
Rating:
5.0

Customer did not leave a comment.

Jeremy Dahl 
Rating:
5.0

Customer did not leave a comment.

Shelly Gertgen 
Rating:
2.0

Checked online the night before and saw there were several trucks available. Showed up on Saturday only to be told that if I didn't have a reservation they didn't have anything for me. On my way home I checked the website again and was able to immediately reserve a truck. Returned and picked up the exact truck that had been parked there the first time I showed up. Very disappointing customer service experience. I do not plan to return to this location.

Jason Verber 
Rating:
1.0

The trailer we rented was really janky and questionable. Never renting from this location again. Staff was nice though.

kristal vang 
Rating:
5.0

Customer did not leave a comment.

leah findlator  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Pa Vang 
Rating:
5.0

Excellent experience. Your person who processed our transaction was very professional and knowledgeable. She is the type of employee who will help you get repeat business.

Steven Sventek 
Rating:
2.0

Drop off location was unclear, nobody in the office when I went to clarify, very poor customer experience

Mrinal Managoli 
Rating:
5.0

Customer did not leave a comment.

Jay Xiong 
Rating:
5.0

Great people and great to work with you with what ever is needed

Osvaldo Ramirez  |  Overall Experience 
Rating:
5.0

Everything was great. The two staff were very professional and polite. First-time user and many more to come.

Thao Vang 
Rating:
5.0

Customer did not leave a comment.

FREDERICK SASSE 
Rating:
5.0

Customer did not leave a comment.

Linda Smith 
Rating:
5.0

Customer did not leave a comment.

Joe Wermager  |  Overall Experience 
Rating:
1.0

Our original dropoff location was changed. We had chose a hotel near it. Our new dropoff location was moved to one 12 miles away and Apple Maps did not take us to it. It had us going around in circles. VERY Disappointing

Matthew Dick 
Rating:
5.0

The Owner has been 1 of the Greatest individuals that I’ve ever had the pleasure of working with. She was Flexible, Understanding, Compassionate and Empathetic to my Needs & issues.

MaKeeba Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Chessier 
Rating:
5.0

Customer did not leave a comment.

Jennifer Luciani  |  Overall Experience 
Rating:
3.0

Staff was excellent, but the tire pressure was low on one tire of the truck we rented. Also, no blankets were available.

Paula Skedsvold 
Rating:
2.0

There was no agent in the office when I arrived at the appointed time. The phone app repeatedly didn't work when attempting to check in. The vehicle had many interior and exterior signs of damage that I needed to record meticulously in order not to be blamed and charged for having caused them.

Chris Cullen 
Rating:
5.0

Customer did not leave a comment.

Chad Timm 
Rating:
5.0

Not sure where I was supposed to leave the U-Haul truck as nobody was in office but I left it where others left there’s and so people could drive down the lane/aisle.

Jori Davis 
Rating:
5.0

Keep up the good work! Definitely got yourself a returning customer.

May Her 
Rating:
5.0

Customer did not leave a comment.

Connie Rigwald 
Rating:
5.0

great job! Staff was great!!!

Thaddeus Wilebski  |  Overall Experience 
Rating:
3.0

The van was dirty inside. large stain on the rubber mat from something that had spilled and there was some loose debris in the van that could have been thrown away before I rented it.

David Jerusal 
Rating:
5.0

Truck was clean and everything worked well. Pick-up and drop off were simple. Good service at the Keller Lake location.

John Sawyer 
Rating:
5.0

Customer did not leave a comment.

Wendy Hyre  |  Online Move In 
Rating:
5.0

Gals were great. Trucks should have tied owns and adjustable steering

MARCIA WOLKERSTORFER 
Rating:
2.0

Upon truck return, I would to return unused boxes. First they said they do not accept. Then, they said to leave in the truck, and that smbd will contact me. I called the following day (Jul 3, evening) regarding boxes refund, they said they did not have time to look at it. Now (Jul 5, evening) still nobody contacted me

Victor Chernetsky 
Rating:
5.0

Customer did not leave a comment.

Hunter Ingebritson 
Rating:
5.0

Most practical:)

Alejo Alvarado 
Rating:
5.0

Customer did not leave a comment.

Mary Obrikis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nancy Mcgaughey 
Rating:
5.0

I love it here

Ronica Harris  |  First Impressions 
Rating:
5.0

Staff very friendly, efficient and helpful.

Julie Zappa  |  First Impressions 
Rating:
5.0

Kayla is awesome and always helpful. Have dealt with her many times and always an easy process. Even tho its out of my way I go there because of her professionalism and help

Mario Sepulveda  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alvin Holm 
Rating:
5.0

Amazing staff very helpful and flexible with my needs. Will be back!! Cheers!!

TIMOTHY NORBY 
Rating:
5.0

Great experience and great facility! Thank you!

Hjalmer Duenow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willetta Barnes 
Rating:
5.0

Nice staff and good working trucks

allen james 
Rating:
4.0

Clarify directions on the website for this location.

Margeret Newmaster 
Rating:
5.0

Customer did not leave a comment.

tom phung 
Rating:
5.0

Customer did not leave a comment.

Dianne Gallagher 
Rating:
5.0

Customer did not leave a comment.

Shaun Morley 
Rating:
4.0

Helpful,understanding,friendly.All in all,a good place to do your business.

Martin Webber 
Rating:
1.0

Do your jobs, treat people right. And get organized people are depending on things going good so they can move their belongings. People take off work, drive long distance, and make sacrifices to make moves happen. And people can’t just change these plans so you need to quit expecting people to be lenient and get it together

Kali Conrad 
Rating:
4.0

AMAZING customer service and so helpful!

james Dube 
Rating:
5.0

Super helpful staff in person and on the phone to change reservation. Equipment bullet proof, with staff doing detailed safety check before I left.

Craig Wilson 
Rating:
1.0

Fix the check in process. Incredibly poor!

William Ricci 
Rating:
5.0

Everyone was really helpful and made the rental process easy and fast - I will definitely come back to this location

Thomas Putzier 
Rating:
5.0

Staff was friendly. Everything worked as planned.

DAN BUGHER 
Rating:
1.0

Rat infestation ruined all my property stored in unit.!!!!!

Juanita Johnson  |  Overall Experience 
Rating:
5.0

Quick and clean.

steve rivard 
Rating:
1.0

I was not equipped to back-in a uhaul trailer into a tight spot between other trailers. In the past I was able to pull through a designated "drop-off" area and the employees took it from there. It was extremely stressful and the employee was not helpful in backing it - even making a joke about how I didn't feel comfortable backing in the trailer. Extremely unsatisfied.

Samantha Granec 
Rating:
5.0

Customer did not leave a comment.

John Zugschwert 
Rating:
4.0

Customer did not leave a comment.

Elaine Dube  |  First Impressions 
Rating:
1.0

Make the check in process easier.

julianna gienger 
Rating:
5.0

Very friendly

Greg Swenson 
Rating:
5.0

I needed the truck a little earlier and they worked with me to make that happen.

MARK WARNER 
Rating:
5.0

Customer did not leave a comment.

MARK WARNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN SVEOM 
Rating:
1.0

Customer did not leave a comment.

Govinda Dhungana 
Rating:
5.0

Have used this location before. Staff are always friendly and helpful.

john sharp 
Rating:
5.0

Customer did not leave a comment.

Nicole Wubker 
Rating:
5.0

We had excellent service. I would highly recommend this location.

DENNIS OLSON 
Rating:
5.0

Great customer service. Super friendly people.

JEFFREY GUENTHER 
Rating:
2.0

The door to my unit was off track so I put it back on.

Elizabeth Casillas Navarro  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

donald munt 
Rating:
5.0

Nothing! The vehicle was great. And the staff was amazing! So friendly!

Michelle Lewis 
Rating:
4.0

Customer did not leave a comment.

dave watkins 
Rating:
2.0

Customer did not leave a comment.

Mackenzie Goodin 
Rating:
1.0

The customer service lady was great and good pricing. We just couldn't get out the gate and there are mice traps everywhere and it was dark

kimicko cannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry Hoffman  |  First Impressions 
Rating:
1.0

Very poor customer service

cha yang 
Rating:
4.0

The office was cluttered and not very inviting to customers.

Michael Volna 
Rating:
5.0

Barry was very professional, and informative.

larry hughes 
Rating:
5.0

Customer did not leave a comment.

David Burns 
Rating:
5.0

Thank you everyone for making this frustrating move a lot easier for my family.

Adrianne Laramore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiesheia Williams  |  First Impressions 
Rating:
1.0

Rude Staff, several break in's, gate is always wide open, trucks parked in front of unit, snow removal rarely done. Reservations not held. I wanted to add a larger locker and made the reservation with the Uhaul agent. Paid the bill and when I arrived they told me it wasn't avabel and that the agents are idiots and how would they know if there are units available. Rude Rude Rude staff!

Jason Korstad  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melody martinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Schreiner 
Rating:
4.0

The women that work there are friendly an very helpful.

Donald Butenhoof  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Tomaino  |  First Impressions 
Rating:
4.0

Nothing

curt cavalier 
Rating:
1.0

I am assuming I'll get extra charges on my return. The gas was at 3/4 tank when I picked up the vehicle, yet the my rental contract said 7/8 of a tank. The dolly didn't have the green zip tie thing on it to see if it's used or not, so I'll probably be charged for that too. The pictures to I compare for my self check in were taken when the truck was band new, it's like you try to rip off customers and steal money. I DEMAND A REFUND IMMEDIATELY!!!

Blaise OConnor 
Rating:
3.0

Ground in the return area parking iced and sleepery I got over charge for fuel just because less than pickup about less than the 00.1/4%of pickup sheet that make no since with me

Mohammad Abu Sham 
Rating:
3.0

I was charged for a dollie but the the van didn’t have one. I told the woman in the office she told me she would take it off but didn’t. Now I have to call the automated service which will piss me off because it will take about 10 minutes just to talk to a live person

michele Nicolo 
Rating:
5.0

Customer did not leave a comment.

Herbert Fox 
Rating:
1.0

Gas was low when I got it, was full of snow when I got it. And the wiper was stuck and didn’t work at all. And the van got stuck 3 different times and they took extra 3 days to pick up the van

Pat Spano 
Rating:
1.0

No matter how I made the reservation I was switched to a different, much farther away location, (would not have been a big deal except that you charge both mileage and gas). Truck that was reserved was stuck in snow, not clean, ice on windshield, i.e. not ready at all. The employee did not offer assistance and I was expected to get the truck ready myself. Only when I complained did I get a different, cleaner, non-stuck truck. However it was not the size that I reserved, (which I picked because it was smaller and would fit in my narrow driveway). I'll look somewhere other than Uhaul next time.

JOHN MCDERMOTT 
Rating:
1.0

Kayla over there at Keller needs customer service training. Horrible communication skills and a flat out liar

Shanta White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cinda Xiong  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ORETT ROACH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hjalmer Duenow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Richardson  |  Overall Experience 
Rating:
5.0

Great customer care and great facility. Had no issues.

Thomas Kolinski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan kabitz  |  First Impressions 
Rating:
5.0

friendly and helpful

Mark Jancze  |  Overall Experience 
Rating:
2.0

Kayla was so unprofessional. She was cooking bacon and eating during the whole process. Then the next day I have another charge because I used the public trash can. Very unprofessional.

Shanta White  |  First Impressions 
Rating:
5.0

Great job

Claudia Moeller  |  First Impressions 
Rating:
5.0

Anytime I had a question they were always available and very helpful. Great staff

Diane Johnson  |  Overall Experience 
Rating:
5.0

On top of latest co-operate headquarters promotional advertisments and shares those mentioned by the customer as well as implements them for the customer. I'd recommend the Maplewood UHaul to all my customers. 100 percent. Jim Fleischaker St Paul Native norn

Barbra Fleischaker  |  First Impressions 
Rating:
5.0

I really loved working with Kayla. She was great!

Sara Epperhart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara Lund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Mathiason  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janice Vitcak  |  Overall Experience 
Rating:
5.0

Thanks

Eric Swenson  |  Overall Experience 
Rating:
4.0

I was homeless for two years and my unit had all or belongs from 6 yrs n stuff that I could never replace and Kayla was awesome she worked with me so I didn't lose all our things .she was efficient in responding back to all my questions and and helpful she has great customer service skills .thank you becauseof Kayla working with my children were able to smile again because when we lost our home they was afraid they was gonna lose there stuff as well yet they didn't thanks to Kayla and the U-Haul team at Keller lake in Maplewood MN .

Mario Letexier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER HUEHN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamaura Miles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Kolinski  |  First Impressions 
Rating:
5.0

The people that worked at this location provided excellent customer service. Great experience!

Alexander Bravo  |  Overall Experience 
Rating:
5.0

Shayna (hopefully I am remembering her name correctly) was exceptionally helpful. When I was concerned about being able to access a hallway unit, she showed me one of them and pointed out where the others are located. In the office, she selected one closest to the front with the type of accessibility I might like. She also offered the use of a dolly should we need one.

Michelle Richardson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dan marek  |  Overall Experience 
Rating:
5.0

Kayla was very helpful and courteous.

Tim Rawls  |  First Impressions 
Rating:
4.0

The only thing I would like to see change is having 24 hours access to my storage

Carl Grant  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott Irwin  |  Overall Experience 
Rating:
5.0

the staff was very polite, helpful, and professional. and the unit was very clean. and the prices are affordable. and it's a good idea that you have a staff member on sight . very convenient for extreme emergencies. I'll differently refer this sight.

MICHELLE MCBRIDE  |  First Impressions 
Rating:
4.0

No comment.

Kimberly Mosley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dustin Staples  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

breunka lark  |  Overall Experience 
Rating:
4.0

I would highly recommend this facility great customer service

ALEXANDRIA HILL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janean Byler   |  First Impressions 
Rating:
5.0

I had two storage unite so i canceled one and i kept the other one.

RUAD HUSSEIN  |  Overall Experience 
Rating:
5.0

No problems or issues. The storage was what I needed when and where I needed it.

Perry Munsinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandria Costello martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike raymond  |  First Impressions 
Rating:
4.0

Kayla was Amazing went up and beyond her pay scale of Customer Service. 100%

Khloe Bourgerie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry Munsinger  |  First Impressions 
Rating:
5.0

Check out app needs work, I couldn't upload a picture of the odometer even though your app was controlling my phone. I clicked on the checkmark and it would tell me to upload a picture. I had to call the office to checkout.

STEVEN OLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER HUEHN  |  First Impressions 
Rating:
5.0

Thanks for providing with the best customer service ever!!!!!

MICHELLE JARVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daryl Haley  |  Overall Experience 
Rating:
5.0

Kayla and Shinka were superb customer assistants compared to someone on the reservation desk who was extremely unprofessional.

Melanie Lee  |  First Impressions 
Rating:
5.0

Staff is friendly and helpfull, access was important. Thank you.

david frederick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

serita grren  |  First Impressions 
Rating:
2.0

When I signed up for move-in it was indicated that there would be a new lock located inside the unit for me to use, however there was no lock. When I moved on, the office was closed, so I could not get one. My unit is 306 if someone wants to place a lock on it for me.

Nicholas Mitchell  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Alexander Charity  |  First Impressions 
Rating:
5.0

Staff was Awesome!

Eric Grandlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX CARLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DOWDELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Gonzalez Ventura  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcae Bitzer  |  Online Move In 
Rating:
5.0

No comment

Lucille Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK WARNER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kynethie Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Morris  |  Overall Experience 
Rating:
5.0

an old pallet was left in my unit, otherwise everything is great!

Cassandra Matthes  |  Online Move In 
Rating:
5.0

Kayla is an awesome staff!

Alexander Carlson  |  Overall Experience 
Rating:
5.0

Kayla was a awesome help, from renting units to renting trucks. This is forever my go to uhaul !!

That One Guy and The Chick LLC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Johnson  |  Overall Experience 
Rating:
5.0

Ashley is freaking awesome and is always quick to help when needed

lisa flygstad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Jones  |  First Impressions 
Rating:
4.0

Friendly, staff very helpful, more detailed photos an description of the units size an location before Purchase.

Tiffany St Germain  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Larry Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL WINDISH  |  Overall Experience 
Rating:
4.0

OK so far, unless I get a $9,000 charge on my credit card out of the blue. SO I'll let you know in a few months when you guys haven't decided to charge me any convience fees, taxes, or surcharges

Eric Thompson  |  Overall Experience 
Rating:
5.0

I need 24 hour access so please contact me at 6515153065 to discuss this issue RESPECTFULLY THOMAS JONATHAN DELOYE

thomas jonathan  |  First Impressions 
Rating:
5.0

Friendliest, nicest staff!

Nancy Hoye  |  First Impressions 
Rating:
5.0

I held my storage unit for a little over a year and a half, and I never had any problems. I was even comfortable leaving my stuff there while living in Texas for a few months. It was a great! I appreciate the staff there. Thank you.

Gabrielle Gaetz  |  Overall Experience 
Rating:
5.0

Very knowledgeable and courteous staff members greeted me upon arrival exceptional service 👍🏾

Maurice Watson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sheng Vang  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

paul frankln  |  Overall Experience 
Rating:
4.0

I've had very positive experiences with the Keller Lake U-Haul. We've been storing our hockey boards there in the offseason for that past 7-10 years. I was disappointed to learn that I couldn't rent a 15' truck from them this year and had to make a trip to a nearby U-Haul outlet to get a truck. When we got to Keller Lake i was intrigued and angered to find both of their 15 foot trucks parked there. I will continue to rent space and trucks from them in the future but will need to push a little more regarding equipment availability.

MARK WARNER  |  Overall Experience 
Rating:
3.0

Happy with the storage unit/free month! Customer service was incredibly slow..

Nora Tafel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA BROOKS  |  First Impressions 
Rating:
5.0

Staff was very kind and helpful! Definitely would recommend! Location is easy to get to and everything was clean on site.

Ciara Wanta  |  Overall Experience 
Rating:
5.0

In the winter I had trouble getting the handle to slide over. The workers were helpful and came right out to help me slide it over. Great customer service.

Vivki Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith Flader  |  Overall Experience 
Rating:
5.0

Kayla was very helpful and friendly!

Twyla Harrington  |  First Impressions 
Rating:
2.0

The office hours were never consistant, every month was some type of pronlem

nicole williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly miller  |  Overall Experience 
Rating:
5.0

The staff was super friendly and helpful.

Ciara Wanta  |  First Impressions 
Rating:
1.0

I should have received some form of compensation for the damage to my property that was stored at this facility. I will never rent anything from UHAUL ever again and will instead opt to do business with one of your more competitively priced climate controlled competitors i.e. Extra Space Storage. I spent several thousands of dollars in rent for my unit at this facility over the course of multiple years and was regularly charged ridiculous late fees for being just a few days late, even in the case of extreme circumstances such as holidays, being out of town, Covid-19, or simply forgetting. In spite of the fact that I was a long term customer normally in good standing who spent thousands of dollars in rent, staff would almost never waive the late fee and offered me nothing more than an insincere apology when my unit became infested with rodents and thousands of dollars worth of personal property was irrevocably damaged. NEVER AGAIN!

FRANCESCO EVENSON  |  Overall Experience 
Rating:
3.0

cons: i was a bit hesitant since it was an outdoor storage. seems like mice did get into some stuff but i was anticipating that to happen since it is outdoors. pros: the staff are great. nice and friendly. affordable.

Nou Hang  |  Overall Experience 
Rating:
5.0

I had my storage here for almost 4 years. Never had any problems with anything. Easy to pay online. Would totally recommend this location. If you want clean, well lit and affordable storage, this is the place for you. I had 24 hour access and it was worth it. 10/10

GRETCHEN JOHNSON  |  Overall Experience 
Rating:
3.0

Lotta of valuable stuff Damaged by mice.

Matthew mallory  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emily Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heather Fretty  |  Overall Experience 
Rating:
5.0

Love the service I received if needed again I will return

Talisha Meritt  |  Overall Experience 
Rating:
2.0

When I moved out my fridge Locker I found mice droppings everywhere. I wasn't expecting that with the enormous rate increases I experience throughout my time. Changed my lock without notifying me

SHANON CONNER  |  Overall Experience 
Rating:
1.0

Need to have 2 people working there. Lost $125 mistakes were made and no refund given. Storage area garbage and nails everywhere. No going there again, going to White Bear Ave Location instead.

Saly Sounthala  |  Overall Experience 
Rating:
5.0

The facility was well maintained and I have of good things to say about it.

sharon griggs  |  Overall Experience 
Rating:
4.0

This was a good experience

HENRY REMACKEL  |  Overall Experience 
Rating:
5.0

excellent

dennis louden  |  Overall Experience 
Rating:
3.0

The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄

Diamante Jorge-salgado  |  First Impressions 
Rating:
5.0

Keep up the good work.

dennis louden  |  First Impressions 
Rating:
1.0

My storage were broke into I wasn’t event reimbusted for the rest of the month Over 20.000 was stolen the surcerity camera wasn’t on the Storage the storage ripped me off

glender atkinson  |  Overall Experience 
Rating:
5.0

Friendly, helpful, diligent, professional and they always have gone out of their way to resolve any issues that may occasionally arise. I would highly recommend this group and the facility.

RUSSELL VANASSE  |  Overall Experience 
Rating:
4.0

The young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.

lakesha jones  |  First Impressions 
Rating:
5.0

Really helpful staff - I qualified for a free month of storage with my Uhaul rental but ended up needing two units and the woman I worked with in the office gave me both of them free for one month!

Megan Schires  |  Overall Experience 
Rating:
5.0

The young lady that helped me so much.

ebony jenkins taylor  |  First Impressions 
Rating:
4.0

none

THOMAS DOYLE  |  Overall Experience 
Rating:
3.0

We arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the st

Victoria Regal  |  First Impressions 
Rating:
2.0

Location = convenient. Staff = friendly. Facilities = not well kept. Our belongings were littered with mouse droppings and urine. Uhaul trucks are parked in front of units and everywhere.

Kong Her  |  Overall Experience 
Rating:
1.0

The doors don't open. Usually you can't get ahold of the office.

Tamura Nichols  |  Overall Experience 
Rating:
3.0

Staff was very friendly and accommodating. I needed some flexibility with timing and they were very helpful. The place was dirty with stuff lying in the pathways and broken glass in many areas.

MICHAEL RUMPZA  |  Overall Experience 
Rating:
4.0

Great service

Paola Casas-Loera  |  Overall Experience 
Rating:
3.0

Didnt knowxwhat storeage was open

Scar-Lar Jefferson  |  First Impressions 
Rating:
5.0

Sammi worked well with my needs. His staff is very good and attentive.

Matthew Chikeles  |  Overall Experience 
Rating:
5.0

Amazing service...thanks

RAY LENZEN  |  Overall Experience 
Rating:
5.0

Sam is an excellent manager friendly outgoing but strict. On a one-to-ten basis I give Sam and 9

BILL FERGUSON  |  Overall Experience 
Rating:
4.0

Employees constantly Park U-Haul trucks in front of my unit door making it inaccessible. Often we're not in the office when I needed to use the men's room. Could not print me a receipt upon check out

john champion  |  Overall Experience 
Rating:
5.0

good job

Ka Ying Yang  |  Overall Experience 
Rating:
5.0

Smooth handling and quick service

Nicholas Chinn  |  Overall Experience 
Rating:
4.0

Easy, friendly check in. Would've been perfect but the door to my u it is in poor shape, hard to put up and down. Also had to clean up the unit a bit before I used it.

Roni Budde  |  Reservation 
Rating:
4.0

I reserved a 10x30 unit. I called the day before and was told it was available. I gave them my cc information to hold it, however, when I arrived, I was told the largest unit they had was a 10x20.

Brent Dell  |  Overall Experience 
Rating:
4.0

I decided not to take a unit

Charles Velasquez  |  Reservation 
Rating:
4.0

Just didn't need the space anymore....

Kip Kootz  |  Overall Experience 
Rating:
5.0

Marilyn was so helpful and cheerful she made me feel like she really cared and helped so much.

marybeth hess  |  Overall Experience 
Rating:
5.0

Awesome staff!

Peter Rogers  |  Overall Experience 
Rating:
4.0

We arrived about an hour before closing. The person in charge walked us thru the process, showed us on the map where our room was and where we could leave the trailer after we unloaded it.

Rose Winberg  |  Reservation 
Rating:
5.0

Joseph was very understanding and absolutely exceed expectation.

Tyler Williams  |  Reservation 
Rating:
5.0

The staff were great to work with.

MONTY FLEMING  |  Overall Experience 
Rating:
1.0

I believe I was over charged on my card for my truck

ian dorphy  |  Reservation 
Rating:
2.0

Old beat up units. They nickel and dimes you. Rent=1 card to get in the gate. (No code). Want another card, more $$$, want to get you stuff after 7, more $$$- found a better place for less $$$

Jason Fasick  |  Overall Experience 
Rating:
1.0

Poor lighting, bad maintainance on the unit (the walls were bowing in, and our unit was broken into at one point. A small item was take and tubs and boxes overturned. We would never recommend them.

rachel goudeau  |  Overall Experience 
Rating:
1.0

Since this will go straight in the trash all ill say is disgusting and very disturbing. Very disappointed. Will NEVER use this place again.

richard vystrom  |  Overall Experience 
Rating:
1.0

WATER AND RODENTS. WOULD NEVER RENT AGAIN.

CAROL MAIER  |  Overall Experience 
Rating:
5.0

Service provided was excellent and so was the staff.

Nicole McBride  |  Overall Experience 
No reviews have been submitted for this location.

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