Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall Great Experience Always, Thankful For The Service!
Kahlil Morgan
|
First Impressions
Rating:
5.0
Exceptional customer service!
RON Waggoner
Rating:
5.0
Drop off was quick and easy. Staff was easy to w I rk with.
Karen Darby
Rating:
3.0
When I arrived, the reserved truck had not been prepared for my use. The lone desk employee had to complete the paperwork, then find, clear (of overnight snow), and deliver the truck to the front door. This alone took about 20 minutes, while other customers were waiting. It was a very disappointing experience, at a location where I previously had encountered no such issues.
JEFFREY CARR
Rating:
5.0
Nothing
DEREK ALLAN FEIER
Rating:
5.0
Customer did not leave a comment.
Felicia Kerns
Rating:
5.0
Customer did not leave a comment.
Angela Guenther
Rating:
5.0
Customer did not leave a comment.
maynard argue
Rating:
5.0
Customer did not leave a comment.
Mike VanSetters
Rating:
5.0
Customer did not leave a comment.
Angela Guenther
Rating:
5.0
Customer did not leave a comment.
Dane Erickson
Rating:
5.0
The team was very helpful.
cathy schassberger
Rating:
5.0
Customer did not leave a comment.
BRYCE ALLEN GUENTHER
|
Overall Experience
Rating:
5.0
Excellent Service. Thank you.
Julia Ward
Rating:
5.0
Customer did not leave a comment.
Ben Pearson
Rating:
2.0
I wasn’t advised of the extra charges for using a credit card. They charged me $20 for 4 gallons as gas and I only drove the truck 8 miles.
Charlie Pakkala
Rating:
2.0
Customer did not leave a comment.
Tajah Robinson
Rating:
5.0
Customer did not leave a comment.
merle caffee
Rating:
5.0
Customer did not leave a comment.
Esther Salisbury
Rating:
3.0
Customer did not leave a comment.
Michael Nolen
Rating:
2.0
Make sure truck is clean before a customer picks it up,my truck was dirty inside and out(well, inside just needed to be vacuumed), and when I dropped the truck off and did the verification checklist I noticed a dent in the truck that I did not put there but I feel like they should’ve told me before hand that it was there.
ANGELA RODRIGUEZ
Rating:
4.0
Customer did not leave a comment.
Sarat Kundurthi
Rating:
1.0
Limped the truck to this location. They wanted to extend my time loss by trying to repair the vehicle. I declined, so they swapped it out for another one. Had to load and unload without any offer of help from the uhaul personnel.
Jon Petoskey
Rating:
4.0
I really appreciate the hard work to do the warranty repair!
JOhn Bell
Rating:
5.0
Customer did not leave a comment.
MAry Cole
Rating:
5.0
Customer did not leave a comment.
ELIZABETH ESPERA
Rating:
1.0
Terrible customer service, terrible location. Should be shut down!!
Madelyn Wojack
Rating:
3.0
Truck was dirty I had to wash it out before I could use it
Myron Moore Jr
Rating:
5.0
Jordan was very congenial, knowledgeable and accommodating! Great meeting her and getting my needs met.
MARY DRISCOLL
|
Overall Experience
Rating:
5.0
Great service they were very friendly.
amy sylvain
Rating:
5.0
No improvements that I can think of. The staff and equipment were great. Thanks!
Erik Kupsis
Rating:
5.0
Jordan and the staff are always very helpful
Sheri Pruitt
|
First Impressions
Rating:
5.0
Just keep doing what you're doing. The staff is friendly and knowledgeable. The truck rental experience was positive and reliable. Thanks!
Erik Kupsis
Rating:
5.0
Customer did not leave a comment.
Jeffrey Johnson
Rating:
4.0
Customer did not leave a comment.
NICKOLAS DANIEL- RAMOS
Rating:
5.0
The staff at this store were wonderful! Excellent customer service.
Diana Haggerty
Rating:
5.0
Customer did not leave a comment.
John Nelms
Rating:
4.0
Customer did not leave a comment.
Susan Stein-Roggenbuck
Rating:
5.0
Jordan is the best !
TAYLOR HETTIGER
Rating:
3.0
Customer did not leave a comment.
LARA WADE
|
Overall Experience
Rating:
1.0
I and other customers waited for maybe waited 30 minutes or a hour for service at this location and multiple people called corporate about the wait and poor service and also the vehicle once we got it they said we had to jiggle the key and steering wheel to get it to start everytime we had to start it took up to 10 mimutes for us to even get it started not happy with this location at all.
Jalyah Alicea
Rating:
1.0
The tank was almost on empty and they said I drove 40 miles and I sure in the hell didn’t! Out of a hundred dollars they gave me 5.00 back! Hell with the U-Haul on cedar street!
deena mcclain
Rating:
5.0
Everything went smoothly and the man who helped was fast and friendly
Staci Kienitz
Rating:
5.0
You might recommend to people to download the UHaul app. I had to download the app when I returned the trailer or pay $20 to have the store do the return the next day.
Howard Meyers
Rating:
5.0
Excellent service from a knowledgeable, customer focused attendant!
MARY DRISCOLL
|
First Impressions
Rating:
5.0
Great customer service. No long wait times.
Terri Tyler
Rating:
4.0
Good enough
wa vue
Rating:
5.0
Customer did not leave a comment.
toni queen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teddi Harris
Rating:
1.0
We scheduled to pick up our ubox on 1/6 (one we already had in storage to take home to clean out) but for some reason it was scheduled as a pick up of a new box. Waited for about 3 hours so they could get it out of where they store them just to get a phone call asking if there is anyway we could come back tomorrow because it was so buried in the building. We were offered a $100 refund for the trouble, still have not received this even after calling and mentioning it when we dropped off the empty ubox on 1/13. The staff was nice but not very knowledgeable and seemed to blow us off once we dropped it off.
Nathan Binns
Rating:
4.0
Customer did not leave a comment.
Yvonne Keith
Rating:
5.0
Customer did not leave a comment.
Erik Kupsis
Rating:
5.0
Customer did not leave a comment.
Felicia Kerns
Rating:
3.0
Understaffed. When I returned my rental truck early on a Friday afternoon, I waited a long time in the lobby, then had to walk around through the lot to find someone to check the truck in. When I finally found someone, I asked if he was the only staff member on duty. He said yes.
William Charland
Rating:
5.0
Customer did not leave a comment.
Lily Frost
|
First Impressions
Rating:
4.0
The staff was very friendly and helpful. They had the van ready when I arrived. Check is was very easy. The facilities were clean and tidy.
Arun Varde
Rating:
5.0
Customer did not leave a comment.
nathan bisel
Rating:
2.0
I had to shovel off a lot of snow and ice from the windshield myself. Then the back was frozen shut and had to figure out a way to fix that myself. The moving pads I requested and needed were locked up in the truck so couldn’t jaw them.
Alex Marsh
Rating:
5.0
Keep the friendly staff you have
DANIELLE WOODS
Rating:
5.0
Customer did not leave a comment.
Kristi Misner
Rating:
5.0
Excellent service, keep up the great work guys.
Ramon Rosas
Rating:
4.0
The truck was dirty has glass trash and dog toys in the back when I opened it
Bridget DeBerry
Rating:
3.0
Service was slow even though I was scheduled.
Tony Lee
Rating:
5.0
they guy that helped us with the rental of a trailer was awesome.
chuck toner
Rating:
5.0
Customer did not leave a comment.
Janel Dexter
Rating:
5.0
Customer did not leave a comment.
JANICE PETERS
|
Online Move In
Rating:
5.0
Perfect rental.
Bob Scriver
Rating:
3.0
Customer did not leave a comment.
markus green
Rating:
5.0
Customer did not leave a comment.
Jonathan Jiang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shardell Chambers
Rating:
1.0
Bitch pulled a scam on me, the customer. Had it returned the next day. Claimed I had it for 6days
Levi Hebekeuser
Rating:
5.0
The driver is to be complemented -- excellent handling of her truck, the forklift, and the containers with a great demeanor and was exceedingly helpful. My phone conversations with your scheduler have also been good. So far I'm very pleased with U-Haul's service.
Garrison Bromwell
Rating:
5.0
Customer did not leave a comment.
Molly Wood
Rating:
4.0
Customer did not leave a comment.
JOSEPH ALAN WARREN
Rating:
5.0
It was fine but we got approval to return our equipment to Lansing MI . Now we are being told we should have not
BRENT SCHADENBERG
Rating:
5.0
It was fine but we got approval to return our equipment to Lansing MI . No we are being told we should have not
BRENT ALAN SCHADENBERG
Rating:
5.0
Customer did not leave a comment.
Junita Sibiski
Rating:
5.0
Customer did not leave a comment.
Jeff Mcrae
Rating:
4.0
Customer did not leave a comment.
julia zwerman
Rating:
5.0
Customer did not leave a comment.
wanica townsend
Rating:
2.0
Staff was rude,acted like it was an inconvenience to even wait on my husband and I
Explained nothing and his customer skills need lots of work.
Plus never told that we were only allowed 118 miles and were charged for the 9 extra miles. Not at it was a lot but would of been nice to know before hand.
Susan Stantial
Rating:
3.0
The truck was running rough
BRANDY MCCOY
Rating:
5.0
Customer did not leave a comment.
Claudius Johnson-Perry
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Christopher Dobbs
Rating:
5.0
The man who assisted me was efficient and helpful. The truck was easy to use, Thanks!
Jim Detjen
Rating:
4.0
Customer did not leave a comment.
Larry Webb
Rating:
5.0
Customer did not leave a comment.
Camille Owens
Rating:
5.0
Customer did not leave a comment.
LASHON DENISE BROUGHTON
Rating:
5.0
Customer did not leave a comment.
pete fink
Rating:
2.0
This is about the annex storage unit. Flies everywhere. There were always smells of food, it would smell like tortillas and then old cabbage. I had to put up fly traps because of someone else's gross storage unit. I was accused of sleeping in my storage units (I was not). I was also accused of having a fridge (I did not have a fridge, nor any kind of items that would attract the disgusting amount of pests)... There were a lot of issues with my first use of the units, as someone in jail/prison initially took my original units under their own volition, without knowledge to the staff. The opening of the garage was not correct, as I would have to wait for the doors to unlock past the time that I was originally told. For some reason, even though I would reset my "time in" every 2 hours, the alarms would go off and security personnel had to be called my first week of moving things in (I paid for after hours).. turns out, someone else was definitely coming in and not properly using their keys or just not using keys at all, and sneaking in.. and then there were people sleeping there as well, and also just coming in off the street and using the bathrooms (so much blood and obvious --hard-- drug use) ... This place left me feeling so frustrated after paying the amount of money that I was. Always something sticky on the floor (wonder where the flies were coming from?)... Grace periods were not an even trade-off; the place was "climate controlled" but that's not what the wall thermometer would indicate. Jordan's nice enough, but the place needs a little bit more care-taking. Not looking for a cash-grab/sucker born everyday experience.
Teri Brown
Rating:
2.0
Krazy glue, candy wrappers and trash were left in the cab. Something was scraping or dragging on or off the truck. Had to also prove that I returned the gas tank (I put more in than was needed) to its original measurement, and still an employee was trying to doubt and accuse the picture I took beforehand of possibly being from a different truck. After having to pay an overcharge after an unexpected trip to the ER from the previous rental I am just tired of my experiences at this location. Appreciate the "grace periods" but it does not make up for being accused of so many things. Paid a lot of money to the Cedar/Jolly location.
Teri Brown
Rating:
5.0
Customer did not leave a comment.
GEORGE PADALEC
Rating:
5.0
Customer did not leave a comment.
Seth Orczykowski
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Stephanie Fisher
Rating:
5.0
No improvements I can think of at this time.
Nathaniel Norton
Rating:
5.0
Customer did not leave a comment.
James Copher
Rating:
5.0
Nice and clean
Antonio Bray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eric Norris
Rating:
2.0
My comment is general. Everything was smooth except for hidden charges. By somebody's mistake, I was charged for extra storage - $97. The receipt I have received is not clear and difficult to understand. In general charge for insurance should be clarified because it is misleading. It is $18 on the main order form but should be pointed out that $18 will be charged at every step of using the box - for delivery to one place, storage of box close to my home delivery of the box to a different address, and storage of box in a new place I was charged $18 total close to $100.
Krzysztof Felczak
Rating:
5.0
Customer did not leave a comment.
sara hensley
Rating:
5.0
I was so impressed with the whole process. Communication was excellent. Everyone I dealt with was very friendly and helpful. The goods arrived in excellent condition. The movers were superb. I would highly recommend them. And their prices were very reasonable. Many thanks to all the U Haul staff who made a daunting task very easy.
donna semanco
Rating:
5.0
The U-haul application (provided by U-haul corporate office not this specific location) for "Truck Share" contactless/ after hours returns was not working properly half way through the process the app froze and would not load the next page so I had to go inside and complete the return. Which was fine since it was during business hours but I would have been really ticked if I was trying to complete the process after hours.
Russell Wicksall
Rating:
3.0
Customer did not leave a comment.
Alyssa McNea
Rating:
5.0
Customer did not leave a comment.
Linda Hegstrom
Rating:
5.0
Customer did not leave a comment.
Korri Bufkin
Rating:
4.0
Customer did not leave a comment.
Joseph Warren
Rating:
5.0
great job
irving allison
Rating:
4.0
Customer did not leave a comment.
Nicole Bragan
Rating:
2.0
Paid for a 10x10 unit but a quarter of was the stairwell so I didn’t get a full 10x10 yet had to pay full price
Justin Gregory
|
Overall Experience
Rating:
4.0
All good with the exception that when checking the truck back in in person rather than on the app, a $20 was incurred without prior notice - kind of an interesting way to force use if app - and make an extra buck 🥴
kathy parisian
Rating:
5.0
Customer did not leave a comment.
John Nelms
Rating:
5.0
Customer did not leave a comment.
Matthew Birmingham
Rating:
3.0
There's always room for improvement
LESTER CASTON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terrell Bynum
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roderick Thomas
Rating:
5.0
I am impressed with how efficiently & smoothly the entire process is from making a reservation to dropping off the U-Haul Truck. In addition we received excellent customer care and this location is clean, well- maintained, & organized.
Cynthia Williams
Rating:
4.0
Customer did not leave a comment.
janet richardson
|
First Impressions
Rating:
5.0
I like having an indoor storage unit.
Yulonder Moore
|
First Impressions
Rating:
4.0
NA
DeJuan StJohn
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Vanessa Smith
|
Overall Experience
Rating:
5.0
I appreciate you Stevie and Jordan! Thank you guys for being there when I needed you most ☺️
Regina Boyd
|
Overall Experience
Rating:
4.0
Staff at this facility were awesome!
Christine Bourdon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMICA MARIE GATHERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAQUAYA STEVENSON
|
Overall Experience
Rating:
5.0
Everyone was really nice it the best one around
todd stauffer
|
Overall Experience
Rating:
2.0
A few of the staff had a persona that they didn't even want to be there to work. When it came to a concern when I moved in I was brushed off. But other then that I didn't have an issue with where I had my belongings.
Christina Ward
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Izzet Utku Caybas
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Scott Burek
|
Overall Experience
Rating:
5.0
Would not recommend the upper storage units
William Persall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy Levitt
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jimmy Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan Jiang
|
Online Move In
Rating:
1.0
Tried to get help with the walk that was given to me to lock my storage, Try to explain to one of the staff members that the holes that the lot goes on does not align so the watt can go on it. So instead of helping me all I got was a shrug. As to say I don't know what to tell you.
Christina Ward
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOLORES RACHEL LOPEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOLORES RACHEL LOPEZ
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas Cieslik
|
Online Move In
Rating:
5.0
This location provided excellent customer service! The manager was extremely professional and accommodating. When I first chose our storage unit, I didn’t realize I chose the wrong size. She happily changed our order and did not charge us for the difference in size. My only issue is, the location of the unit inside of the facility was somewhat far from where the truck was so it was a lot of back-and-forth. However, the cards they provided were extremely helpful and needed. Overall, the process was great!
Matthew Gage
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Sharon Allen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew Boyle
|
Online Move In
Rating:
3.0
Please understand that every business can improve there business so I didn't give more than average.Thank You
LESTER CASTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabrina Kiss
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMARLON DEVANTE JACKSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamara Welch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAPUCINE DONICA VALLEY
|
First Impressions
Rating:
2.0
The girl behind the desk was very rude! Told me she was charging me for the way I left the unit! I told her the roof fell in and it dropped all over my things! And she said oh well!
pauline cocchiaro
|
Overall Experience
Rating:
5.0
I use uhaul all the time for moving its a great service to have.
Tony Bell
|
Overall Experience
Rating:
5.0
Slightly weird people hand around the place, just a little creepy when I was approached.
DOLORES RACHEL LOPEZ
|
First Impressions
Rating:
5.0
Very helpful
Delmar rolston
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aladreana Cheeks
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tyler Lance
|
Overall Experience
Rating:
4.0
I dealt witha a young lady named PAYTON .she has glasses. She works at the jolly an cedar location in lansing mi, she was amazing , very thorough, fast efficient, quick on her feet with alternate ideas when what I was looking for wasn't available. Definitely made my experience easier an stress free. She deserves a raise or jus pure recognition truly, Thank you for listening have a great day.
erica virola
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GEORGE LOUIS SPATARO
|
First Impressions
Rating:
5.0
All employees very courteous and prompt. Tate was especially helpful and easy to work with.
greg boyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
malcolm hays
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam Klusack
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
vilherme VILTON
|
First Impressions
Rating:
5.0
I can nNOT thank Uhal enough (as well as Jordan) for allowing me the opportunity that they did! I was really struggling and they always worked with me! I am truly thankful for Jordan and the staff. Thank you so much and thank you again!!! You have no idea how much You are all appreciated.
MERCEDEZLANE CANTU
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KELVIN ALLEN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
doris killebrew
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Huy Phan
|
Overall Experience
Rating:
4.0
All was well
delois campbell
|
Overall Experience
Rating:
5.0
This is the 2nd Time using facility. So I would recommend this facility. Jolly&S.Cedar.
Elonor Colon
|
Overall Experience
Rating:
2.0
Amazing storage always recommend
TAMICA MARIE GATHERS
|
First Impressions
Rating:
5.0
Thanks U-Haul for making my moving part a lot easier. Always use U-Haul... Nothing better than them, Period.
Rolando Marinez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keri Guevara
|
Overall Experience
Rating:
4.0
storage was fine. the lights weren’t working sometimes though which was annoying when looking for stuff or moving.
Uche Nnanabu
|
Overall Experience
Rating:
5.0
I am happy with the service I get from them.
Thanks
james korow
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Raphiel White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristine palmer
|
First Impressions
Rating:
4.0
Checking into the facility had unclear signage (where to swipe to check in was unclear). The card readers didn't work well/consistently. There were other readers available and with practice it got better, but overall could've been easier to start with.
Marissa Knaak
|
First Impressions
Rating:
5.0
Tate was awsome.
Manuel Alamo
|
First Impressions
Rating:
5.0
Tate who helped me was really awesome.
Manuel Alamo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kameia Kimble
|
First Impressions
Rating:
5.0
Keep up the great work
COREY Lenyoun
|
Overall Experience
Rating:
5.0
The staff and location were everything you'd want with one exception. I would have liked to have lighting within the unit to make it more convenient when accessing the locker. This was an extremely positive experience overall,
john KIRINCICH
|
Overall Experience
Rating:
5.0
Leave me alone
Philip Disselhorst
|
First Impressions
Rating:
1.0
Horrible experience don't reach out to me for a review again 😊
mickeal greer
|
Overall Experience
Rating:
5.0
I moved a bunch of stuff because I was building a home and had to sell mine. My move in date for my new build had changed 3 times in 4 months and kept getting pushed back. Jordan was extremely accommodating and understanding. When I brought some heavy weight equipment to the storage unit, Tarale, helped me a ton. Both Jordan and Tarale were so helpful, professional, and kind! I will use this location again and highly recommend it to anyone looking for a storage unit!!!!!
KARA FREEMAN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tatiana talberg
|
Overall Experience
Rating:
5.0
Easy to check-in, quick service, changed the reservation to meet my needs without hassle and his estimate of my needs was exactly what was required. Thorough walk-through and the dollies were right where I needed them.
After a long cross country trip, it was very much appreciated!
john KIRINCICH
|
First Impressions
Rating:
5.0
Tate helped me with all of my Uhaul needs. He was very informative and knowledgeable of his job. I really appreciated his kindness.
SAUNDRA DENISE LANKFORD
|
First Impressions
Rating:
1.0
I'm seeking legal advice my things have molded
mickeal greer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christine Udoni
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tekiya Kelley-Lewis
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Teresa Mohr
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Teresa Mohr
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JILL HARDY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KELVIN ALLEN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KELVIN ALLEN
|
First Impressions
Rating:
5.0
I went into the Cedar/Jolly location a year and a half to two years ago and it seemed like an unorganized mess. I was hesitant to go back but it’s the most convenient one. I was beyond pleased with the difference in cleanliness, customer service, and overall organization that I saw. Huge change from a year and a half ago! I was a little apprehensive about my things being safe at this store due to location but Jordan Martin took me to where my belongings would be held and showed me how secure the area was and that everything is under surveillance. Jordan was so friendly, personable, and reassuring which made me feel safe. I will be coming here for future services and also be recommending this location to everyone!!! Excellent job!!!! I am so happy with my experience!!!!
KARA FREEMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Cox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN MARIE PRENOS
|
Overall Experience
Rating:
4.0
The only draw-back, for me, was the hours to access the storage unit.
BRENDA DUNAGAN
|
Overall Experience
Rating:
3.0
I have no disputes. The unit was clean and we'll kept. My issue with the employees was not the local employees. The issue was that I couldn't ever get through to management at Cedar and Jolly. Whenever I called I would get the phone service center. It was very frustrating.
KATHY BROWN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
esther Amber Cogswell
|
Overall Experience
Rating:
5.0
Was very pleased with our truck rental and also the procedure of checking out of my rental unit. Overall I would recommend using this U Haul again. Thanks for your services. Judy
JUDY CARMAN
|
Overall Experience
Rating:
3.0
the doors are too small within the actual facility. it was tough trying to fit large items within the storage.
Uche Nnanabu
|
First Impressions
Rating:
4.0
The reason I did not give 5 stars is, because of the Access hours. I forgot to ask about it and the staff member did not inform me the day I got the unit. I spent close to an hour, trying to get through to customer service, to ask about the hours, just to find out the access hours is the same as the store hours, unless I wanted to pay to have after hours access. 😳
BRENDA DUNAGAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Somers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRITTON WAYNE SACHARSKI
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Gennie Ray
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John Somers
|
First Impressions
Rating:
5.0
they were even priced lower than most of their competitors, which was surprising in a large corporation.
esther Amber Cogswell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fatima Konare
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marquisha Robinson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KENDRIA MARIA-NI GONZALES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWN MARIE PRENOS
|
First Impressions
Rating:
5.0
Very helpful in resolving a billing issue.
JACQUELYN WILLIAMS
|
Overall Experience
Rating:
5.0
Alvin was very helpful and courteous well informed i was pleased immensely and pleasantly impressed
Karen Lopez
|
Overall Experience
Rating:
4.0
The lock on the outside door was broken...I reported that I could open the door and hoping it will be fixed as that would be a security concern. Otherwise, experience was excellent . It was well lit but I had concern about broken lock
Shirley Potts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Cox
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sammie amos
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melinda Mathews
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan Gonzalez
|
Online Move In
Rating:
1.0
horrible service. Awful response times. Nobody knew what was going on. Worst establishment i have ever given money to.
Karl Heiberg
|
First Impressions
Rating:
5.0
Honestly the entire reason my visit was enjoyable was because the guy who helped me was amazing. The best customer service I've ever received at any business in a LONG time.
Joshua Lowery
|
First Impressions
Rating:
5.0
I am rating an excellent for one reason, the boss Mr. O'Riley. he was very fair and exceeded expectations. However, the door situation and access is a bunch of BS. The doors never fin worked properly the entire time I was renting which was over a year. Totally fin stupid u cant get the doors to open properly...and stay open when they are supposed to after logging in and being in the unit. i had to prop the doors open everytime...including my last day...GET THE FUKIN DOORS FIXED!!!!!!
Robert Schmidt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nina Vanburen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ray Sanborn
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MALINDA L FUNK
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charles Wilhite
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larquise hobbs
|
Overall Experience
Rating:
4.0
The staff are always willing to make suggestions and they know the process so well but things go smoothly. They are much appreciated
Dana Gomez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WILLIAM TRAYLOR
|
Overall Experience
Rating:
5.0
Christopher is a welcome addition to this team on Jolly & Cedar. When we picked it it there was confusion, frustration, no masks, no leadership. When Christopher came on board things changed for the better. Focus on safety as this is what you will be graded on with this crisis.
Scott Eithun
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert McLean
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rose Demczuk-Magsoudi
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
maureen martinez
|
First Impressions
Rating:
5.0
Staff was friendly and not overly chatty which was great after a long tiring day
Dana Gomez
|
First Impressions
Rating:
4.0
Great staff, but not enough staff for the amount of customers.
Levi Feitosa
|
First Impressions
Rating:
5.0
Thank you i really appreciate your help
lisa fulkerson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantee Murry
|
First Impressions
Rating:
5.0
I was happy with the service, but I did receive an email about my storage being overdue. I had already moved out.
traci quimby
|
Overall Experience
Rating:
3.0
I have received my refund in a timely manner and I appreciate your cooperation. Thank you Jordan and thank you to the general manager James. Also Tammy in the service center cost center wherever she is.
Thank you
Wanda Wilson
Wanda Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy Parish
|
First Impressions
Rating:
4.0
Thank you you were very needed
lisa fulkerson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DARREL SHORTER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DARREL SHORTER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl Swager
|
Overall Experience
Rating:
4.0
Very nice place and clean
TERRENCE MILLER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIELLE WOODS
|
Overall Experience
Rating:
4.0
Love UHaul Storage. Use you guys for years :)))
lena holland
|
Overall Experience
Rating:
5.0
Smooth transactions, friendly staff and affordable.
Ellen DeYoung
|
First Impressions
Rating:
2.0
I chose this location because it says online storage access to 10pm. But after I pay and I'm leaving im told it's only til 7. got to pay to access to 10pm. So I will be leaving after this month
Toylisa Allen
|
First Impressions
Rating:
5.0
The staff was incredibly helpful and provided a great moving and storage experience!
Aaron Zynda
|
Overall Experience
Rating:
3.0
The guy who was helping us had zero interest in actually helping us. He was on his phone the entire time. He got phone calls from friends and texting. It was obnoxious. Our unit seems good though.
Matt Tuftedal
|
First Impressions
Rating:
4.0
Good
zhuohao li
|
Overall Experience
Rating:
4.0
Automatic door into storage area isn't working properly; it would often be standing open or opening and closing on its own when I went to my unit. Anyone could have walked in.
LARK BURGER
|
Overall Experience
Rating:
5.0
Didn’t have one issues or problem with my service.
Breonrawsean Mccall
|
First Impressions
Rating:
5.0
Everyone was very nice and helpful
Marquisha Robinson
|
First Impressions
Rating:
5.0
Throughout my entire reservation, I spoke with U Haul employees who couldn’t seem to help me or take a rude tone. However, once I got to the Lansing store, they took the best care of me. They rock.
joesph ambrose
|
First Impressions
Rating:
5.0
Great Service
tonya johnson
|
First Impressions
Rating:
5.0
Thank you for being helpful and having friendly service with a smile.
LINDA ARTIS
|
Overall Experience
Rating:
1.0
I am and have been extremely frustrated with my storage experience at this location over the past 13 months. I have been and am currently being treated with disrespect as a customer.
MICHELLE CZEKAI
|
Overall Experience
Rating:
5.0
Only one customer service reps in the store in Indianapolis on Michigan rd. He wear dreads and his customer service was less to be desired. Very flip in his interaction with me, and argumentative loud
lakita horton haw
|
Reservation
Rating:
5.0
Very accommodating and friendly staff. A very good experience. Would recommend.
Jane Stieber
|
Overall Experience
Rating:
3.0
When I made my reservation I wasn't notified that the truck had to be returned to the exact place it was rented from. I was only told a time, that needs to be updated with all agents making reservati
Julia Thompson
|
Reservation
Rating:
4.0
Very nice customer service.
Jane Stieber
|
Reservation
Rating:
5.0
We have removed out belongings thank you for keeping them clean dry and safe. Sincerely the farnsworths
Kim Farnsworth
|
Overall Experience
Rating:
5.0
Thanks have a great day
Jamarria Curtis
|
Reservation
Rating:
2.0
I have been using this location often over the past 4 years since I am a college student and move often. My most recent experience has been a pain and is still not resolved properly by the staff.
Keegan Lawler
|
Overall Experience
Rating:
5.0
Easy and convenient. We even had some issues with cancelling our reservation and they helped us to clear it up.
Mara Scribner
|
Overall Experience
Rating:
5.0
You guys are doing great and I really really enjoy renting with you guys and you guys are helping me out with everything that's been going on and preventing my ex from my info about me n my unit
CINDY TISSUE
|
Reservation
Rating:
4.0
The woman who helped us was very customer focused and did a great job helping us and others.
Debra Voss
|
Overall Experience
Rating:
4.0
Would recommend!
SUMIT SARBADHICARY
|
Overall Experience
Rating:
5.0
2nd year with you and everything was great!
Ashley Peer
|
Overall Experience
Rating:
5.0
Great staff. We'll run UHAUL operation.
Andrew Gappy
|
Overall Experience
Rating:
5.0
No complaints!
Sue Dahm
|
Overall Experience
Rating:
5.0
everything went well.
Daniel Mancina
|
Overall Experience
Rating:
5.0
James was extremely helpful and very courteous! Will recommend friends and family!
Rita Patino
|
Reservation
Rating:
4.0
It was good.
shota hatakeyama
|
Overall Experience
Rating:
5.0
Thank you for helping us on short notice
gideon lee
|
Reservation
Rating:
5.0
Very helpful Staff, Everyone I had encountered was so helpful, down to even helping find my keys, and I needed to change storage areas to a larger one! I would recommend them.
Michelle Lopez
|
Reservation
Rating:
4.0
We were customers at the storage unit for over 4 years never really had any serious problems but one time with a lock being left on my storage unit after I paid but it was handled very professionally
TYE DOLEMAN
|
Overall Experience
Rating:
5.0
I used these guys for U-Box delivery. They were ahead of schedule, which was very, very good for me. Prompt response on the phone. Willing to flex times and delivery. Very professional personnel.
Terry Hansen
|
Overall Experience
Rating:
5.0
I appreciated the free month of storage and solid customer service.
Mike Alnarshi
|
Overall Experience
Rating:
5.0
Great service even though this was for a storage unit my sister used. Thank you.
LEIGH ANN HOLDING
|
Overall Experience
Rating:
5.0
Had unit #536 much longer than I ever anticipated. It has always been clean and well presented by appearance and service. Always felt safe. Good job. Regards, Max Pierce, owner, Lane Jessop Agy