Customer Reviews for U-Haul Moving & Storage at Ina Rd

9,699 reviews

4040 W Ina Rd   Tucson, AZ 85741
(W of Thornydale Rd)

(520) 575-5380

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(520) 575-5380

4040 W Ina Rd
Tucson, AZ 85741
(W of Thornydale Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

christian bondi 
Rating:
4.0

I rented here for 25 months on autopay during a multistate move.My review is based on Chris the store manager, he was great from the beginning, he is super helpful, friendly and does a great job caring for the customer. My last interaction with the Asst Mgr would be zero stars due to the following: Upon preparing to move out, on the 22nd of March I was fully paid until the 5th of April, the assistant Mgr. left a rude message on 3/23 at 12 noon saying she was going to get a locksmith to cut off my lock on my unit, and charge me $80.00 if I didn't return 3/23 and remove my lock. I didnt see her call until after hours, I called back, shocked, upset and confused; why would you threaten me, it's still my unit through 4/4, I fully intend to return and sweep out the unit where a small amount of smoker pellets spilled( there was no broom on site to borrow). She first defensively tried to tell me I had to be fully out and take my lock, once I explained that I was paid through next month, I was moving 15 days in advance, she'd realized she made a mistake, and apologized, however this was way out of line to make the call in the first place, checking records should be the first action before leaving a message that was intended to threaten a customer. I returned that evening to remove my lock on 3/23 and vacate a full 13 days in advance so I didn't have to deal with any futher interactions.

Katherine Hanson  |  Overall Experience 
Rating:
5.0

Great customer service. Took the time to make sure everything was working correctly and even checked the air in the tires.👍

Thomas Valerius 
Rating:
4.0

Customer did not leave a comment.

Sangwook Kim 
Rating:
2.0

The truck was clean, however there was an issue with the transmission that made driving the truck very difficult. These trucks should be better maintained. The fuel charge was outrageous!

Teresa McGuire 
Rating:
5.0

Fast, efficient service. Very nice staff.

Leslie Offer 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Minno 
Rating:
5.0

Customer did not leave a comment.

Juan Matty 
Rating:
5.0

Customer did not leave a comment.

Anthony Celaya 
Rating:
5.0

Customer did not leave a comment.

christina LaMotte 
Rating:
5.0

Customer did not leave a comment.

Edwin Anderson 
Rating:
5.0

Customer did not leave a comment.

christian bondi 
Rating:
5.0

Nothing- my experience was wonderful despite an otherwise incredibly stressful move. Uhaul staff were the highlight of my day and ensured everything was done quickly and correctly. Thank you so much!!!!

Heidi Gilman 
Rating:
3.0

Took 4 hours to install when we were told and hour and half. Then I got in the car and it was making a noise apparently the muffler was rubbing against the new hitch had to come back to fix that.

Maria Cammarata 
Rating:
4.0

Customer did not leave a comment.

Valerie Jorstad 
Rating:
5.0

Wonderful experience!!!

Mindy Dunn 
Rating:
5.0

These guys were excellent! Best possible experience

Christopher Cowherd 
Rating:
5.0

The young man that helped me was beyond nice and helped me immensely. I think his name was Hernando

Dan Keith 
Rating:
5.0

Everything went smoothly!

Juliane Perez 
Rating:
5.0

Customer did not leave a comment.

KRISTIE MCGILL 
Rating:
5.0

Very gest and friendly staff!

Ron SEVINSKY 
Rating:
5.0

Customer did not leave a comment.

David Weiss 
Rating:
5.0

I like doing busines and renting equipment at this location

David Rivas 
Rating:
5.0

Customer did not leave a comment.

Evan Griffoths 
Rating:
5.0

Customer did not leave a comment.

JUNIOR ADELBAI 
Rating:
5.0

Customer did not leave a comment.

Jana Davis 
Rating:
5.0

Customer did not leave a comment.

Teri Baugh 
Rating:
5.0

The staff were very nice, helpful and professional. It is one of the best U-Haul establishments I have done business with and I will be back here again. Thank you for everything, Barbara

BARBARA KOEHLKE  |  Overall Experience 
Rating:
5.0

The pretrip inspection link had to be completed at the pick up location. I didn’t see the text with the link until I got home. A heads up from staff prior to departure would have helped.

Matthew Horetski 
Rating:
5.0

No comments. Everything was smooth and efficient

David Brown 
Rating:
5.0

The young man that took care of me at the counter was super helpful. Even when I had to change the equipment I was renting.

David Peel 
Rating:
3.0

Seemed that the instructor to park the rental was not all that clear Seemed that there wasn't enough staff at this location

susan simon 
Rating:
5.0

He was friendly , helpful and patient . Great experience!!

Bonnie Snavely-Craig 
Rating:
5.0

Fast friendly service and simple check in and check out. Definately impressed!

Brian Lamb 
Rating:
4.0

Customer did not leave a comment.

Sabrina Garcia-Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Colburn 
Rating:
5.0

Three local rentals in three weeks, all were good experiences.

Willliam Penrose 
Rating:
5.0

Everything went smoothly, and the gentleman helping me check out and hook up the trailer went above and beyond!

Kimberly Tankersley 
Rating:
5.0

Customer did not leave a comment.

brian deats 
Rating:
5.0

Customer did not leave a comment.

Desera Caswell 
Rating:
5.0

Great job

Ronald Schindler 
Rating:
5.0

Loved the quick in and out service I received. I needed a truck to deliver a bed I bought and wanted to avoid the hefty delivery charge from the store. The gentleman that assisted me was helpful and professional and gave me some good loading tips for the truck. Thanks U-Haul!!

Francine Arvizu 
Rating:
5.0

Customer did not leave a comment.

Delva Gill 
Rating:
3.0

Service was a little slower than I'd hoped, but the guy was by himself and doing the best he could having had his coworker not show up apparently. But equipment was great and the process went smoothly once I was waited upon.

Anna Stickroth 
Rating:
5.0

Customer did not leave a comment.

Rosemary Gregory 
Rating:
5.0

Excellent customer service from Chris at pick up around 2 pm and also when dropping off by the morning crew as well. Quick n easy. Helpful geat team u got there!

Larry Sindis 
Rating:
5.0

Customer did not leave a comment.

Lorie robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Constantine Markes 
Rating:
5.0

Customer did not leave a comment.

Raquel Zevallos 
Rating:
5.0

very impressed with how easy the trailer was to tow (6X12 size)

Craig Miller 
Rating:
5.0

Maybe have coffee in the Lobby? Or water bottles :)

Katrina Hillman 
Rating:
5.0

Staff at this location is always friendly and helpful

Steve Morganstern 
Rating:
5.0

very helpful

stephen mersch 
Rating:
5.0

Well rounded group of workers !!!

Christopher Swearingen  |  Overall Experience 
Rating:
5.0

The customer service representative was very courteous and helpful in all respects. Great location!!

Randolph Mahoney 
Rating:
5.0

Customer did not leave a comment.

Rene Norzagaray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rene Norzagaray 
Rating:
5.0

Customer did not leave a comment.

sebastian inigo 
Rating:
1.0

Customer did not leave a comment.

Oneka Dixon 
Rating:
5.0

Customer did not leave a comment.

JEANIE FRY 
Rating:
5.0

Customer did not leave a comment.

Christopher Paterniti  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard Cramer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Pitches 
Rating:
5.0

Check for leaks, was not an issue for me but someone could have things damaged accidentally! Thanks :)

Cory Glenn 
Rating:
5.0

Customer did not leave a comment.

Darlene Zahne 
Rating:
5.0

I called to see if I could pick up the trailer the day before I was scheduled and was told that would be fine. I arrived 3 hours after I called and no one was there. I called the number on the door of the office and spoke to a very nice lady who told me that she was never informed that I was going to be there early. I ended up driving back into Tucson to another facility to get a trailer and the manager was very nice and gave me a little discount for my troubles which was appreciated. The trailer worked great just lost some time.

Dwight Gigstad 
Rating:
5.0

Customer did not leave a comment.

Tammy Crowe 
Rating:
5.0

Same as anove.

Jose Robles 
Rating:
5.0

Couldn’t have been a more pleasant experience. Rented a car dolly, and it was as easy as checking out a library book! And the equipment return was even simpler! Great guys, and a great store!

Donald Golding 
Rating:
5.0

Customer did not leave a comment.

CAROLYN BARRETT  |  First Impressions 
Rating:
4.0

My overall experience was very good. Other than an occasional U-Haul truck being parked in the way and the gate card sometimes taking forever to get in or out of the complex, my biggest and really only concern was the numerous increases in the monthly rental fees.

FREDERICK KINZER  |  Overall Experience 
Rating:
5.0

No improvements necessary. We've had nothing but outstanding experiences with UHaul.

melanie sibe 
Rating:
5.0

Customer did not leave a comment.

Deanna Evenchik 
Rating:
1.0

Nasty person she stole 100.00 dollars from me

Robert Gippe 
Rating:
5.0

Customer did not leave a comment.

Roger Doulgas 
Rating:
5.0

Customer did not leave a comment.

Teal Serrano 
Rating:
3.0

Heavy traffic location. Very nice service.

Christian Carlsen 
Rating:
3.0

Everything was good, the only thing that i was disappointed in is after using you for 7 years i could not be refunded a prorated portion of my recent payment on the storage unit that i ended up closing out with you.

elisabeth devoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessy mahurin 
Rating:
5.0

Customer did not leave a comment.

Patrick Boxmeyer 
Rating:
3.0

I called ahead a week in advance and requested the trailers I needed. He reassured me there would be no problem. I show up and they have my box trailer but not my open trailer. They called around and the closet place was a bit of a drive so the told me they would wave this rental . We got all hooked up and he ran out and said we’re taking $25 off the rental and I was like but they told me the full amount .. it not only cost us money in gas but having to drop it off at the local picked up was an inconvenience. The guy i returned to didn’t know much about what happened other then simple notes left for him so I had to explain the whole story. I told him they originally promised me and I have 2 witnesses the full amount back! In the court of law that’s a verbal agreement. I am not happy with this experience as I have been renting for 9 plus years and only had one other bad experience.. make this right please? I got my $25 off but deserve all my money back because that was our verbal contract. The guy I dropped off was a pompous person and very rude about it all .

Michael Howell 
Rating:
5.0

Customer did not leave a comment.

MARCOS GARCIA 
Rating:
5.0

I feel they did a great job! Returning the truck could have gone quicker.

Cheri Chauvin 
Rating:
5.0

Great crew. Cheerful and helpful

Crystal Hamann 
Rating:
5.0

The thing I appreciated most was the Customer Service I got from Chris Miller.

JOHN GIBSON  |  Overall Experience 
Rating:
5.0

I made my reservation at a location that was much more convenient for me, and this one was not only 15 minutes away, it was in the opposite direction of my trip. Not being able to pick up the truck and dolly where they were originally reserved was frustrating. That said, the personnel at the new location were very friendly and helpful and I appreciated their work.

Lane Van Ham 
Rating:
3.0

I think the questions you are asking me are leaving out a lot as far as do you just want to say "we are this and that" rather than improving things for your customers. Just saying... But you know that Im sure

Stephanie Torba 
Rating:
2.0

The equipment was clean, but FAR from well maintained. The Check Fuel Cap light was on and the person said they had just done maintenance on the vehicle and that it should not be an issue. It wasn't until after we had loaded the truck and we were 300 miles into the trip that we discovered the reason was a major leak in the fuel line leading to the fuel tank. The gas would flow out when trying to fill the truck. Plus, you could see vapors in the shadows caused by the sun. This truck was not safe to drive across the country, (which we did Arizona to Ohio). The muffler also had a hole/leak which was extremely loud and their was a small fix the bed of the truck that was not safe. It had curled up and was a trip hazard and a potential damage hazard to cargo on the truck. The radio did not light up, so you never knew what time it was or what station you may be listening to. The audio jack for playing from your phone was also unavailable and did not work. This truck needs MAJOR repairs or should be decommissioned. The fuel line issue alone made this a dangerous trip and cost us a lot extra as fuel with spilling out during a fill up and the mileage with vapors spewing out did not help. When stopped, you could smell fumes. The location and people were nice, but the truck itself should never have been on the road and their maintenance should have done a much more thorough check of the vehicle.

Dan Bertke 
Rating:
5.0

Everyone was always willing to help and always pleasant to deal with. Not once did I go in there and not have someone happy to help.

brooke killian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie Huber 
Rating:
4.0

Bryan is amazing! First time I've ever been helped at UHaul by someone who seemed upbeat, helpful and friendly. Usually, I'm there for 30_40 minutes before someone even bothers to help at the counter, and even then they usually act as though their day got ruined. Not Bryan. He's awesome. Glad you got rid of the drunk loser you had managing before.

Kenneth Sprague 
Rating:
5.0

Customer did not leave a comment.

Steven Prenzlauer 
Rating:
4.0

drop off staff were very helpful, knowledgeable and capable at their job

Danielle Briden 
Rating:
5.0

Customer did not leave a comment.

Alejandro Diaz 
Rating:
5.0

Customer did not leave a comment.

James Hess 
Rating:
5.0

Process went flawless. Moved 2,076 hundred miles from Arizona to Norther Wisconsin 26' truck and car hauler. Kudos to gentleman in Catalina Arizona for all of his help getting road ready with car hauler. Folks at Indian Shores in Woodruff Wisconsin were very accommodating with after-hours drop off. Everyone very knowledgeable and the message was the same through entire communications. They made it easy and there is enough stress involved in moving to begin with. Thank you,

DavId Cox 
Rating:
4.0

Having to go through all the checks with the employee when returning the truck was a bit much. Should be done after the customer leaves

Brian Hansen 
Rating:
5.0

I was completely satisfied, easy online process and execution.

Kenneth Koepke 
Rating:
4.0

Have the equipment available that a reservation has been made for.

Juan Sharp 
Rating:
5.0

Bryan was wonderful, and a big help in a tough situation.

melissa Ritzen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis DeCaro 
Rating:
4.0

Customer did not leave a comment.

Joan Clark 
Rating:
2.0

Coffee and doughnuts would be good ha thanks.

bill young 
Rating:
5.0

Customer did not leave a comment.

Tim Keeland 
Rating:
5.0

What a great experience! Chris was great to work with, and had the hitch installed on my car in less than an hour… he recommended a nearby restaurant, and I wasn’t half way through my lunch when he called and said the vehicle was ready! And, the food was awesome! If you have any trailer, hitch, whatever - use this U-Haul site!

Mark Olson 
Rating:
5.0

Nothing. Staff was very accommodating and Laurie did an excellent job installing my trailer lights

John Riccio 
Rating:
5.0

Chris, We wonderful to work with and did the job nicely. A pleasant experience all the way.

rick rupp 
Rating:
5.0

Customer did not leave a comment.

jeff levine 
Rating:
4.0

The guy who helped me was not much of a help. I believe she was the manager, heard the conversation and took over. That's why she's the manager, great customer service and helped me with a difficult situation I was in.

JOSEPH VALDEZ 
Rating:
5.0

Great service, all excellent

Daryl Lamfer 
Rating:
5.0

Customer did not leave a comment.

Liz Hootman 
Rating:
5.0

When I arrived, everything was ready to go. The trailer I rented was quickly hooked by the employee. After a quick test of my signals and lights, I was on my way.

Gary Clark 
Rating:
1.0

Get Friendly service at the counter. Not young smart mouths that likes to talk down to customers. And do some maintenance on your trucks. I have used U-Haul for 40 plus years, and this was the most worst experience I ever had with the U-Haul.

James Meador 
Rating:
4.0

Customer did not leave a comment.

RICHARD MCVAY 
Rating:
5.0

Customer did not leave a comment.

Bernadette Kimbrough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Granadozin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Dickerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maureen mickalonis  |  Overall Experience 
Rating:
5.0

I am a little late with this review. Booked the end of October. Lori was absolutely wonderful and helpful with the storage unit. She was courteous and kind. Grant took my truck reservation and was also helpful. Seems like you have great people working at this site. Alicia Bass 520 345 2479

alicia Bass-castillo  |  Overall Experience 
Rating:
5.0

So happy storage facility so close to where I live. Very convenient for me.

Emma Coody  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luke Perry  |  Overall Experience 
Rating:
4.0

The staff was hard working and very helpful. Only issue is that when I went to put things in my unit at the threshold of the door there is a ledge. NOT GOOD! Trying to lift loaded carts over the threshold was awful. Items fell of carts on several occasions. Need to fill in with cement and smooth off so it is easy to roll cart into the building. Otherwise your employees at this location were super!!!

Marco Miramontes  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lourdes Walters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dave quick  |  Overall Experience 
Rating:
5.0

Omg. Best end of story

layne pomp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kara Young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martin Cavassa  |  Overall Experience 
Rating:
3.0

Short staffed Truck size not available Storage unit size not available

DONNA HART  |  First Impressions 
Rating:
5.0

The Ina road team made it easy to sign up for the unit and check out when we moved. No hassle.

DAVID PEEL  |  Overall Experience 
Rating:
5.0

Everyone was very helpful!!!

SHELANDA NELSON  |  Overall Experience 
Rating:
5.0

Super attentive and professional staff.

yenenia mendez  |  Overall Experience 
Rating:
5.0

Excellent in every way. Customer service exceeds every possible expectation.

Daniel Laprevote  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Graham  |  Overall Experience 
Rating:
5.0

When booking, I was under the impression that our unit was a drive up. When we arrived at 5am to unload our truck, we discovered that it was an interior unit, with a three and a half inch lip at the door that made dollying our belongings challenging. The awesome upside was that the interior was air conditioned so we didn’t roast.

Kerrie Gimmler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ruben moreno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Pederson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Dyson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Kok  |  Overall Experience 
Rating:
5.0

We were happy to be helped by all the really nice employees! Thank you all.

richard hehir  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARA GARCIA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JEFFREY BERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Cwach  |  First Impressions 
Rating:
5.0

Thank you for a wonderful service. Steve layman

Steve Layman  |  Overall Experience 
Rating:
3.0

Did not appreciate the rapid automatic escalation in prices !!! Somewhat helpless when one lives so far to easily move stored items.

Sylvia McCormick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Dyson  |  First Impressions 
Rating:
4.0

My only complaint was the constant rate increases.

Darionne Williams  |  Overall Experience 
Rating:
5.0

Chris is great! Always goes over and beyond his call of duty. I appreciate him so much... thank you Chris for all your help!

Karen Dyson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Grundt  |  Overall Experience 
Rating:
5.0

Chris keep up your great customer service!

nadine hurtado  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHANTAL BLISSETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Dyson  |  Overall Experience 
Rating:
3.0

The unit was not clean, not only with dust and spiderwebs but with some artificial leaves left behind by previous tenant. One of your male employees is rude and seems to be always angry without any reason to respond or deal with the customer in that manner. However, the other male employee, who could handle cash payments, and the lady employee were courteous, attentive, and very helpful

Frances Araujo Lopez  |  First Impressions 
Rating:
5.0

Super awesome Christopher Miller at the ina store always was super helpful and always made sure to right any wrongs couldn't recommend this place more super smooth payment process and even tho my auto pay got screwed up a few times Chris always took care of my issues and I always left with a smile 10/10

Louis Wilkinson  |  Overall Experience 
Rating:
5.0

Staff was very pleasant and helpful. I will definitely use their location and services in the future.

John Trimbac  |  Overall Experience 
Rating:
4.0

Cost for storage in general is expensive across the board. Not just by UHAUL. Thank you for your facility.

Eliza Grigsby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory Glaberson  |  First Impressions 
Rating:
3.0

The lock on unit C130 was extremely hard to open and close I eventually had to use a hammer claw to pull it open.

Alexander Wathen  |  Overall Experience 
Rating:
5.0

Only issue was at times it took several tries with the card to open the in-gate. Never an issue with the out-gate. The facility is well-=maintained and staff was helpful and courteous.

MARK HARDING  |  Overall Experience 
Rating:
5.0

We had our belongings in storage for 7 years at this location and everything was well maintained and secure. Staff was outstanding !! Finally found our forever home and packed our stuff out yesterday…. Very pleased with this facility and staff. Thank you for taking care of our precious belongs. We are forever grateful !!

JANICE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA VOGEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH STRUMIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria ADAMS  |  First Impressions 
Rating:
3.0

I rented a temperature controlled unit and the AC was broken causing me to lose some of my content sadly.

Wayne Loretta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula Wood  |  Overall Experience 
Rating:
4.0

Overall great for my storage needs. Thank you.

Jesus Machado  |  Overall Experience 
Rating:
5.0

I used the storage for 11 months and never had and issue. Was easy to make your payment on line.

Dorothy Hatfield  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Megan Evers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

albert haag  |  Overall Experience 
Rating:
5.0

Easy to move into staff friendly and helpful.

Michael Grundt  |  First Impressions 
Rating:
4.0

Easy, convenient, right price for the space, easy online ordering for truck and storage unit. Staff made it very easy when I got there.

PAMELA BOLTON  |  First Impressions 
Rating:
3.0

Narrow hallway moving around with large items a little challenging, Storage inside room needs to have lights.

Alberto Cortez  |  Overall Experience 
Rating:
5.0

The site was very friendly and easy to work with

Yvonne Castaneda  |  Overall Experience 
Rating:
5.0

I wasn’t happy about not getting any of my monthly money back but above all great management

Patricia Holmes  |  Overall Experience 
Rating:
4.0

Access and lighting would be improved with a wider rolling door. Customer service by employee (Garrett) at Ina Uhaul was excellent. After a long and tiring day of moving out, I arrived just a couple of minutes after closing to return the truck. The store doors were locked and I headed back to the truck. Garrett saw me through the store window and came out to help me. His attention to helping the customer is outstanding!

Timothy Arbenz  |  Overall Experience 
Rating:
5.0

Overall good experience

Mallory Schwaia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julian villalpando  |  Overall Experience 
Rating:
5.0

Christ is a great manager, runs his store very professionally! Staff is very helpful too!

mathew daniel mcdonagh  |  Overall Experience 
Rating:
2.0

The staff is ridiculously slow and unresponsive.

Derek Mills  |  Overall Experience 
Rating:
4.0

Looked after in a professional manner

WILLIAM KRATS  |  Overall Experience 
Rating:
5.0

All of the employees are so kind, patient and knowledgeable. Thank you.

suzanne chapman  |  Overall Experience 
Rating:
5.0

The only option we wanted to go with happened to have an indoor temp controlled unit for us. The staff was very helpful and answered all questions. The facility was taken care of and leaving our belongings there was a safety you can't put a price on. We had no issues with insects or critters residing in our items (though we did use totes and not boxes (highly recommend) due to the upkeep and spraying they did. You could see the bodies of the deceased after they sprayed on the outside of the units confirming they do indeed do what they can within their control. Not a complaint, just fact. The carts they supply made the move in and out much easier then if we had to foot it all in/out by hand. The temp control always seemed to work when we would go to the unit and nothing molded or got musty. Granted all items you plan to leave should be taken in consideration, though this would still be my first choice if that option wasn't available.

Bruce chadwick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julian villalpando  |  First Impressions 
Rating:
5.0

Staff looks forward to help.

Ronnie Moore  |  First Impressions 
Rating:
5.0

Thank you.

Luis Lopez  |  Overall Experience 
Rating:
3.0

We had a unit there for afew years and the price kept going higher and higher every year. This was the main reason we decided to come up with another solution.

Top Golf  |  Overall Experience 
Rating:
4.0

Lots and lots of dead bugs stuck to my furniture as well.

JOAN MATTHEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Dusty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita Ochoa  |  Overall Experience 
Rating:
5.0

Chris did a fabulous job with my truck rental. He also graciously took care of a billing issue very professionally and l will definitely refer anyone looking to rent a truck to go to Ina Rd UHaul!!!

Janet Ciarvella  |  Overall Experience 
Rating:
5.0

Damian provided excellent service

Ray Wagner  |  Overall Experience 
Rating:
4.0

Easy rental, easy access, clean and well lit facilities. Uhaul rep had a question, called supervisor, no answer but supervisor called back immediately. Uhaul rep wasn’t the friendliest but he was efficient and knowledgeable.

pam fraizer  |  First Impressions 
Rating:
3.0

I had reserved a storage unit about 5 days before I arrived. When I got to the storage facility, there was a lock on the storage unit. No one explained what the lock was but when they opened the unit, it was empty minus dirt and a ton of dead giant beetles. The staff was friendly and helpful, just kind of terrifying seeing giant dead bugs before I store my stuff in there..

Adam Quintana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Jones  |  First Impressions 
Rating:
5.0

Damian was very busy when l was there, but he did an awesome job making sure everyone got treated in a very courteous manner. He was polite, friendly and efficient!

Janet Ciarvella  |  First Impressions 
Rating:
5.0

Excellent customer service!

Joseph Reyes  |  Overall Experience 
Rating:
5.0

Very helpful and professional.

MARK HARDING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina Miranda  |  Overall Experience 
Rating:
2.0

Gate wasn’t always secured. Moved to a bigger unit and was given a unit outside the gate without being asked it was okay. Did the online move out request and the move out was not processed until I called the office twice a month later.

Michael David  |  Overall Experience 
Rating:
5.0

Manager Chris Miller was awesome and was totally helpful

Maureen Kudlich  |  First Impressions 
Rating:
5.0

Moving and relocating across 1500 miles is hard enough, this Uhaul facility was great! The Manager was so nice in helping us acquire our storage unit right at the same site that we returned our rental truck,, made it far less stressful.we had such a good experience with the dropping off of our uhaul and learning that we got 1 month of storage included in the price made a huge difference as did the friendly and helpful staff made this experience the best possible.

Katherine Hanson  |  First Impressions 
Rating:
3.0

Out of 3 storage units only 1 was satisfactory. The seal on unit 2 was so poor that all of our belongings were covered in 1/4 inch of dirt. Unit 3 was filled with bugs sooo many bugs that it was apparent pest control is not being used.

Laurie Lewallen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Alvarez  |  Overall Experience 
Rating:
5.0

The crew at the Uhaul store were professional, pleasant and very helpful. I couldn’t be more pleased with their service

Michael Doyle  |  First Impressions 
Rating:
3.0

Not enough people working there. Took awhile to get my unit. Then when going there, their was no one at the desk and had to wait for awhile again. Also I was told you could check out of your unit over the phone, but when I called they said I had to be there in person. So that was 40 minute drive just to get a paper

david devencenzi  |  Overall Experience 
Rating:
1.0

Terrible customer service. I was charged a late fee every month even though I had direct deposit so had to deal with that each month. Could never get anyone on the phone and storage was over priced.

John Owensby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy Hatfield  |  First Impressions 
Rating:
4.0

Fix broken access gate!

Theresa Grant  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

isis gastelum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devorah Azoulay  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katrina Miranda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lar Bjorum  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philip Pederson  |  First Impressions 
Rating:
5.0

We always receive great service from the staff here.

Dan Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FREDERICK KINZER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleshia Sayler  |  Overall Experience 
Rating:
2.0

I’m disappointed because I agreed to a certain amount. I was charged 30.00 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it’s different.

JOAN MATTHEY  |  First Impressions 
Rating:
3.0

I did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....

Shannon Kolvis  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

George Osler  |  Overall Experience 
Rating:
4.0

The only thing that I might change is to allow access, for the customers, to a trash receptacle.

Becky Kumley  |  First Impressions 
Rating:
2.0

When I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that’s not what’s in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.

James Szigeti  |  First Impressions 
Rating:
5.0

Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.

Dan Campbell  |  First Impressions 
Rating:
1.0

The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.

Colt Malone  |  First Impressions 
Rating:
5.0

Staff at this location were efficient and expeditious.

George Osler  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexis Mendez  |  Overall Experience 
Rating:
4.0

All good. Only comment- Front desk needed more help both times I was there.

David Kuker  |  Overall Experience 
Rating:
5.0

Had dealings with an employee named David a number of times, he’s very professional. Please give this young man kudos.

VANCE SANDRETTO  |  Overall Experience 
Rating:
5.0

Thanks Michael

Patricia Gibble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurel Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda eckle  |  First Impressions 
Rating:
2.0

All I can find is Sonia Weaver on my receipt I’m not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn’t need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said “no he can clean it himself” that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.

Alexis Mendez  |  First Impressions 
Rating:
5.0

Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM

richard granillo  |  Overall Experience 
Rating:
4.0

Thank you guys, you guys are awesome at what you do!!

daryll beal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Rubly  |  Overall Experience 
Rating:
5.0

The place was always clean, plus excellent customer service.

Matias Yegros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzanne parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james lincoln  |  Overall Experience 
Rating:
5.0

Ashley she’s very nice and helpful

Joseph Reyes  |  First Impressions 
Rating:
5.0

Fast, friendly, clean. The layout is good for loading and unloading.

Gayle Hutchison  |  First Impressions 
Rating:
5.0

Excellent customer service!

Jacquelynn Petty  |  First Impressions 
Rating:
5.0

Customer service is excellent!!

Jacquelynn Petty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Clee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candace Lewis  |  Overall Experience 
Rating:
5.0

Great Services

Mark Valencia  |  Overall Experience 
Rating:
5.0

Mike was a big help and Jeremy was great!

Jerrold Slavin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tom heinitz  |  Overall Experience 
Rating:
5.0

Thank you vacated 11/28

Diane Glarrow  |  Overall Experience 
Rating:
1.0

Terrible service. Rude employee

James Lott  |  Overall Experience 
Rating:
5.0

Everything was great the employees were fantastic place was clean and I was in and out in no time

Susan Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Graham  |  Overall Experience 
Rating:
5.0

Nice . Very friendly employees.

Alexander Clarck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Pratt  |  Overall Experience 
Rating:
5.0

Other than a cancelled wedding, everything was perfect!

Jack VanDyke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annette bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Kish  |  Overall Experience 
Rating:
5.0

The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.

Matthew Bartruff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA SCHARBACH  |  First Impressions 
Rating:
4.0

My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.

Christopher Contreras  |  Overall Experience 
Rating:
5.0

Very nice and friendly

Susan Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gloria waddill  |  Overall Experience 
Rating:
3.0

Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.

Connie wilkinson  |  Overall Experience 
Rating:
4.0

All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

Garrett Goc-Ong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA SANTA CRUZ  |  First Impressions 
Rating:
5.0

Exceptional customer service!

Jacquelynn Petty  |  First Impressions 
Rating:
5.0

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Thank you

VANCE SANDRETTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Binney  |  Overall Experience 
Rating:
5.0

Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.

KATHLEEN HENRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Brady  |  First Impressions 
Rating:
5.0

I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Thank you!

JENAE TANKERSLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Kish  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talen Harman  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jose Ortiz Pinero  |  Overall Experience 
Rating:
5.0

Super helpful

KATHLEEN HENRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Farr  |  Overall Experience 
Rating:
5.0

lady with the Green eyes...wow

Norman Sheridan  |  Overall Experience 
Rating:
5.0

Cole was very friendly and helpful.

Mary Farr  |  First Impressions 
Rating:
5.0

I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.

Veronica Quartermaine  |  Overall Experience 
Rating:
5.0

We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .

Callie Jones  |  Overall Experience 
Rating:
5.0

Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.

Jack VanDyke  |  First Impressions 
Rating:
5.0

Great service

Mark Valencia  |  First Impressions 
Rating:
5.0

The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.

Debra Solleveld  |  Overall Experience 
Rating:
4.0

Julio has the best public relations skills i have ever witnessed.

Pamela Speck  |  First Impressions 
Rating:
5.0

Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.

Joy Hiscott  |  First Impressions 
Rating:
5.0

Great and friendly service. Van and storage unit were clean.

Billy Cummings  |  First Impressions 
Rating:
5.0

Very friendly employee's. Great customer service.

ronald dean  |  Overall Experience 
Rating:
5.0

First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.

Lani Maraschiello  |  Overall Experience 
Rating:
5.0

I think they do great great job for me.

Anthony Brown  |  Overall Experience 
Rating:
5.0

Happy customer

Ana Kelly  |  Overall Experience 
Rating:
1.0

After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.

brian berger  |  Overall Experience 
Rating:
2.0

Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.

Alisha Fleetham  |  First Impressions 
Rating:
5.0

We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!

Amber doan  |  First Impressions 
Rating:
5.0

The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.

barbara brown  |  Overall Experience 
Rating:
3.0

Limited number of storage units available.

Terry Gerba  |  Overall Experience 
Rating:
1.0

I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.

MARYJANE POWERS  |  Overall Experience 
Rating:
4.0

Need to work on making sure you are finished before you leave so you don’t have to return and stand in line again to do what could have been done the first time. Listen to the customer and don’t just.

George Young  |  Overall Experience 
Rating:
5.0

Staff very helpful.

Doyle Shankles  |  Overall Experience 
Rating:
5.0

Great customer service

ronald dean  |  First Impressions 
Rating:
5.0

Excellent! All Around!

Marianne Maiden  |  Overall Experience 
Rating:
5.0

Clean and AC worked in my unit.

Wendy Krueger  |  Overall Experience 
Rating:
4.0

The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanks

Terry Kimberlin  |  Overall Experience 
Rating:
3.0

When I called no one could find my Unix. Name was misspelled- once located it was already there.

Peter van  |  Overall Experience 
Rating:
5.0

On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!

Catherine Gilpin  |  First Impressions 
Rating:
5.0

Very friendly and proficient. No complaints

Karl Tasko  |  First Impressions 
Rating:
4.0

We seem to get different answers from employees

Adelina Brizuela  |  Overall Experience 
Rating:
5.0

Your employees are so courteous. thankyou

Sylvia McCormick  |  First Impressions 
Rating:
5.0

Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Highly recommend.

Richard Hall  |  First Impressions 
Rating:
5.0

I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.

Sheryl Chapman  |  Reservation 
Rating:
5.0

We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Thank you!

Patrick Boyd  |  Reservation 
Rating:
2.0

in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on time

Judy Nakari  |  Overall Experience 
Rating:
4.0

All good

Robert Duffney  |  Overall Experience 
Rating:
5.0

Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.

silvya skinner  |  Overall Experience 
Rating:
5.0

They were awesome. Fast and very accommodating . Highly recommend them.

lauren rovi  |  Overall Experience 
Rating:
4.0

Would’ve liked to know you qualify for free storage with qualifying purchases.

Rick Lasica  |  Overall Experience 
Rating:
5.0

thank you, all was more then expected. sincerely. len w

lenonard wisniewski  |  Overall Experience 
Rating:
5.0

And truck and storage available in my time of needing to move out in a very short notice.. thank you!

Rayleen Ortegas  |  Overall Experience 
Rating:
5.0

Sonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.

charla Van Vlack  |  Overall Experience 
Rating:
5.0

Staff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. Thanks

Helen Unruh  |  Overall Experience 
Rating:
4.0

Rental of the space was quick and easy.

Erin Switzer  |  Overall Experience 
Rating:
5.0

Sonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. Pam

PAM MCBRIDE  |  Overall Experience 
No reviews have been submitted for this location.

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