Customer Reviews for U-Haul Moving & Storage at I-45 & Tidwell

Rating:

1.0

First I stood there for every bit of an hour! I had to ask what was going on instead of them offering to tell me that the computer wasn't working! So I never received my deposit or the money for gas back! I was told to either come back to get it or it would be mailed to me! Everyone inside this place was rude and I will be looking for my money!

Rating:

5.0

Good service

Rating:

5.0

Pay the two ladies that were there more. THAT is customer service and ill be back for that reason alone.

Rating:

5.0

Great experience comes with every rental. Wonderful staff. 😎

Rating:

5.0

Everything was beautiful from the Houston, Texas pick up to my drive 411 miles to the New Orleans, Louisiana dropoff the truck ran beautifully and smoothly I only spent 100.00 on gas.

Rating:

5.0

Great customer service and products

Rating:

4.0

The drop off was seamless and staff was very friendly. However, I will not be using Uhaul again given the poor experience at pick up.

Rating:

5.0

On a scale of 1-10 this location is a 12. Alway enjoyable experiences 😎

Rating:

5.0

Awesome service!

Rating:

5.0

Great team!!!

Rating:

5.0

Lower prices lol 😆

Rating:

5.0

Be sure the trucks are cleaned and in excellent mechanical order.

Rating:

5.0

N/A

Rating:

3.0

I rented a dolly and it was not given to me. I had to go back and pick it up. I was told several times that I didn't have to worry about the drop off location being closed because I could turn it in through my cell phone app. I was however never told that I would be charged more for turning it in after hours. You advertise about how cheap it is to rent and it really is not because you add all kinds of fees.

Rating:

5.0

Great expwrience

Rating:

3.0

The manager is rude .

Rating:

5.0

Everything was great. And very well explained.

Rating:

3.0

Professional staff

Rating:

5.0

Fantastic experience, I enjoy renting from this location. 😎

Rating:

3.0

Make sure to have gas in the trucks before pick up , I picked up during a storm and was told it had 1/4 of a tank . When I turned it on it only had fumes of gas in it , by the grace of God I made it the gas station ! Also make improvements to your roadside assistants , the truck battery went dead and I was never able to get somebody on the phone or thought the app... wasted 3 Hours of down time

Rating:

2.0

I rent from this location because it’s the closest to my home. The employees & manager always seem bothered if you ask them a question. One of the benefits of renting via mobile app. I believe I’ve rented from this location 6-8 times the past 60 days. I plan on looking for another U-Haul location or another truck rental company entirely.

Rating:

5.0

Employees were very helpful

Rating:

5.0

Provide Donuts 😊

Rating:

3.0

Truck transmission dragged Didn't want to change gear .dashboard lights need repair

Rating:

5.0

Great experience

Rating:

5.0

Nothing you are perfect it was awesome the customer service the equipment everything it was just perfect thank you all so much

Rating:

1.0

First day of pick up they lock the truck so I couldn't use it charging me for it a bill of 473.00. Then charging 39.95 for a truck that was 19.95 a day make it make sense for a total of 473 n changes someone can't add.

Rating:

1.0

Since Manager Rick Espinoza left, the quality of service has gone down. New employees are sometimes rude with a smart mouth. As a frequent customer I was greeted by name when I walked in the store previously. Now I am not and instead of having things ready for me I have to wait and argue with employees as to what I had ordered and filled out online. I have been renting from this location for many years and always fill out everything online but these employees now can't seem to realize that and want to start over. The last experience I had ended my use of this location. Never again.

Rating:

5.0

Go customer service and friendly group of people

Rating:

5.0

Very nice workers at the location

Rating:

4.0

U-Haul can really run with AI's. The least that can happened is professional etiquette from the staff.

Rating:

3.0

The truck kept overheating… I was not able to use the truck… no refund

Rating:

3.0

I had a big problem with my previous experience with an agent ,filed a complaint but nothing was done. I was never contacted

Rating:

5.0

I was pleased with the service. Overall my experience was great!

Rating:

5.0

Derion got me checked in and checked out. Not only was he friendly, but he handled everything so seamlessly and had such a good attitude. I would happily go back to this location. It’s not even the closest one to me, but I would drive a little farther to have such great customer service.

Rating:

5.0

Great service fast

Rating:

2.0

The vehicle was so filthy, I was completely grossed out. The steering wheel was so gross and there is no escaping it.

Rating:

5.0

Excellent customer service; staff was patient and knowledgeable.

Rating:

5.0

The representative that helped me with my rental were both great and deserve recognition!!!

Rating:

5.0

NA

Rating:

3.0

the guy we met when trying to get our keys was extremely rude and unhelpful. absolutely awful wouldn’t recommend to anyone

Rating:

5.0

The employee was very helpful and explained every thing perfect the knows her job

Rating:

3.0

Trucks up keep more timely done

Rating:

1.0

I personally believe that the representative at this location is using U-Haul to scam people because if the truck is 1999 a day why did she only want to rent it for 4 hours with a lot of trucks available on the lot you guys may need to investigate that...

Rating:

4.0

This location was cool...However the remote location is HORRIBLE...They don't have any attendants & everything is done via cell phone...It was very frustrating!

Rating:

2.0

Staff was disrespectful for no reason. I asked her if she had an attitude against me. She didn't respond with words but, opening her eyes wide, snacking her head from side to side. She was a black female very disrespectful. She was about 5'6 180-190 lbs and very loud speaking When my son entered she adjusted her attitude. I will choose another location next time.

Rating:

3.0

Muy mal pero muy mal servicio de parte de la persona que estaba ahora 11-5-23 ella es mujer es muy prepotente y lo peor que errores de ellos mismos

Rating:

5.0

The young lady were professional and friendly personality. They made the process easy. Thank you ladies I'm sure I'll see you again!!

Rating:

4.0

Arm rest on d

Rating:

4.0

Although the owner of the pickup place put down the wrong return place they were accommodating.

Rating:

5.0

Continue to be nice like you already are😊

Rating:

5.0

I am not happy with layout. I had to climb stairs (no elevator), long hall way and I was hauling a heavy load.

Rating:

5.0

Perfect

Rating:

5.0

NOTHING! needs to be improved at this location everyone has a positive attitude,great energy, the service was fast and simple 😊

Rating:

5.0

Need a dolly

Rating:

5.0

Complimentary Water

Rating:

5.0

The staff was very helpful and great

Rating:

5.0

Nothing...All is well.

Rating:

5.0

Make him a manager

Rating:

1.0

New manager have poor customer service and very very rude ..

Rating:

5.0

Excellent service.

Rating:

5.0

The facility was excellent for my needs. I started renting the facility April 16, 2016 to July 1, 2023. During the 7 years the price increased from $45.95 per month until $74.95 per month for the smallest space. I could no longer afford the facility for $900 per year..

Rating:

4.0

Needs better lighting and more ventilation and maybe a ramp to the upstairs for the handicap.

Rating:

4.0

Rick and chante was great very patient with me

Rating:

5.0

Staff were friendly and treated me well.

Rating:

5.0

Everything is was easy and great 👍👍👍👍👍

Rating:

5.0

Rick and his staff are very understanding and helpful. Very patient and considerate and just wants the best outcome for everyone.

Rating:

5.0

The manager Rick was always a pleasure.

Rating:

1.0

My storage was sold without notice. The clerk insisted someone spoke to me and that was not the case. I’m very upset I lost my entire belongings due to the negligence of this place.

Rating:

5.0

Great manager and units

Rating:

5.0

Thank You!

Rating:

2.0

The customer service agent Rick was great but when I needed to rent another storage due to not having enough space in the first store it’s the customer service agent canceled out my first storage and transferred me to another start service he did not listen to my request. He was not customer friendly and that’s why I gave a below average review you need to always listen to the customer am I regret my request was simple I needed additional space.

Rating:

5.0

The gentlemen that helped us get the storage was very helpful and caring. He did everything so quick and smooth we where happily satisfied to get our stuff put in a unit.

Rating:

5.0

I like it very much it's clean and safe l have not had no problems.

Rating:

5.0

I love the friendly Service!

Rating:

5.0

Rick was awesome

Rating:

1.0

rented the storage online. notice right away the storage was upstairs. UNSATISFACTORY plus no elevators. I’m under the doctor care I can’t lifted anything heavy or constantly climb stairs. Started calling the facility for a lower lever storage. Called for 3 days couldn’t get a customer service rep. Every call placed on hold for hours and then phone hangs up. Arrive at the facility to move in lock and key wasn’t in unit. Hired a moving company to come out to the facility to help me move in. 10 mins to 7 pm U haul rep states that he has to lock doors and could see that we only had a few more boxes left. plus it was another customer there also that was disable. it was already inconvenient the storage was up stairs and all the way at the end of hall by the other set of stairs. it should have been a loading dock on the other side of the building. just disappointed all around. also call the manager Rick about these situations and he never called back. Dissatisfied customer

Rating:

2.0

Very behind and out dated no elevators only one set of cameras

Rating:

5.0

Excelente la atención del personal, limpia las instalaciones y a mi sentir seguras.Estoy satisfecho fue una buena experiencia.

Rating:

4.0

Rick was very professional, and of great assistance, after the passing of my nephew,, our family needed to store his belongings,so we could get through the grieving ,process and be ready to deal with it in time . The storage gave us the time we needed,, too resolve , how to get beyond this , Ricks patience and understanding was superlative !!! We won't forget ,! Thank You ,Rick !! There was an issue with timer lights ,from time to time as well as the keypad entry . Overall, minor due to , Ricks helpfulness !!!!

Rating:

5.0

Thank you

Rating:

5.0

We made a mistake but the staff promptly took care of it showing what we needed to do,Thanks

Rating:

1.0

Ya'll need pest control - those rats run your facility. There was so much rat poo and boxes being chewed up after I left. I would not recommend your storage unit services.

Rating:

5.0

They were very helpful and the Supervisor I believe name is Rick, was very helpful and courteous. When I returned the truck , the other employee was helpful and nice as well. Didn’t get his name

Rating:

3.0

The hallways are too narrow, and the storage is advertised as climate controlled, but it was always hot.

Rating:

5.0

Muy buena atención

Rating:

4.0

The room was warm and didn’t seem to be very well climate controlled. There were roaches crawling on the main wall near the unit. There was no lock inside the room to secure the door. I moved in online and the next day that I was set to move in I moved out online. It was such a disappointing waste of time.

Rating:

5.0

The office manager was very nice and helpful

Rating:

5.0

Rick was amazing. He welcomes you as soon as you walk in the store. He was very professional, friendly, and helpful throughout the entire process.

Rating:

5.0

Thanks for everything

Rating:

5.0

Thank's

Rating:

5.0

The staff is very friendly.

Rating:

1.0

Me rentaron mi cuanto de almasenaje sin decir que si no tenia candado en tres dias es como anandonarlo y yo pagando mi cuota por todo el mes . No lo creole justo y les pedi in espacio grande donde copiers mi sofa grande y un chiquito y no fue asi me dierion un cuanto pequeno. Y el resto de mis cosas las tuvo que dejar con un amigo.

Rating:

3.0

The only thing I don’t like is there is no light inside my storage to see what I need to get done inside.

Rating:

5.0

The girl was very busy, but very nice!!!

Rating:

2.0

I dated U-Haul at Tidwell & 45 poor because while my items were stored at that facility for two years, I was unable to check on my items all this time. When I did go there I was men rolling shopping (grocery) carts away from the facility and I became frightened and quickly drove off. When I did return that when I found out that there had been a thirty at the place. No one called me about it, I found d out when I saw the damage in the unit I was renting. My health was so bad I didn't think about anything but my health. I had a stroke in 2019 and in 2020 I had to have a pacemaker repair. It was time for a pacemaker change and I had complications and was hospitalized for weeks. Finally I was able to get my items in January of 2021 on the 1st. That's when I found out that my unit did have the lock I put on it but another one. Found out one of the workers didn't come to work that day so I had to call a locksmith and pay him $130.00 to get the lock off. After we finally got out that evening I was disgusted and tired (I was reimbursed for the locksmith in a few days but the manager told me I would get it back the same day. But I was charged for February and when asked why I was asked "did you you him to close your unit out. That's not my job! Thanks for everything! Please Donegal there.

Rating:

2.0

I want to cancel my storage and move out

Rating:

4.0

My only complain about the storage facility is that there was a lot of rats. In my storage room I always found lots of rat droppings. One time I also found a dead rat decomposed in my unit. It did not make sense how they did not smell it. I don't know how long the rat had been dead as I rarely went to the storage. The storage needs to have a good pest control treatment because what ever they are using is not working. I know employees did there best in keeping it clean because of the several times I went I saw them mopping the isles and cleaning. As far as the customer service I can say great things about the employees. They were very helpful and friendly. Always looking forward to help when I needed help.

Rating:

2.0

I had rat feces all over my stuff. I had to throw away alot of things that had rat urine and rat feces on it. Also there were roaches and I couldn't understand that or the rats. Not happy at all and if I need storage again I will take my business elsewhere.

Rating:

5.0

no I don't

Rating:

1.0

The storage was not clean and my monthly cost went up...when things are extremely difficult right now. Can't wait to get my property out of the facility.

Rating:

5.0

Rick is always nice and pleasant, no matter how many people are in the store. Treats everyone friendly,with respect.

Rating:

1.0

I Noticed Valuable Items Missing From My Storage During Move Out Will Contact Manager During Opening Hpurs

Rating:

1.0

HORRIBLE! The place need to be demolished! What’s suppose to be “climate controlled” is just as hot outside! The storage facility is full of rats and ain’t no telling wut else! I don’t recommend NOBODY store their things there. There were dead rats all on my furniture spotted as I was moving out.

Rating:

1.0

I'm deeply concerned about the condition of the building, it's infested with rodents and my belongings were covered in feces and urine. We entered the unit without gloves or masks, since there are none to be found in the stores. My expensive and fairly recently purchased mattress and box springs will have to be professionally cleaned, along with wood furniture that was heavily soiled and infested with rodents (no longer present but in my last visit to the facility in mid-February, a dead rodent was present in the unit). Since I'm on my own, unemployed and will continue to be unemployed for the next several months due to coronavirus, I was unable at that time to get my belongings moved until this past Saturday, April 4. While doing so, my son and daughter-in-law were also putting themselves at risk of illness by handling the heavily soiled contents. I had to dispose of bedding, clothing, and other personal belongings that were either too heavily soiled or that had been chewed by rodents. To add insult to injury, Uhaul charged me for TWO RENTALS for the truck I rented to move my belongings. I picked up the vehicle on Saturday morning believing I had a full day (24 hour) rental, only to learn when I brought the vehicle back that same afternoon, I was charged for two rental periods. I would like Uhaul to reimburse me for the cost of having my belongings properly cleaned, and reconsider charging me for two rentals for the truck. It's outrageous! Something should be done about the condition of the storage building. It should probably be condemned and I've strongly considered contacting the health department to report the building as unsanitary and overrun by potentially disease-carrying rodents! Your name is on the building and YOU are responsible for this, I will not waste my time discussing this with the property manager and/or staff. I've already spent a great deal of time attempting to clean my belongings well enough to go into a new CLEAN, TEMPERATURE-CONTROLLED AND LARGER UNIT FOR A LOWER MONTHLY RATE!!! Please respond!!!!

Rating:

2.0

This place is an absolute dump. The staff are lazy and do nothing but sit in the office. The horrible excuse of a person, that calls himself the " manager " could not be worse at the job. This place is not secure an the employees are suspect. The unit I rented was mysteriously burglarized and all my belongings stolen. I was told it was my fault that I didn't have insurance. They said they could not monitor what happens at the facility. Then why do you have signing posted stating that your facility is secure and there is a video security system for customers protection? Here's a thought, maybe if the employees walked around the facility and paid attention to who was going in and out they would notice who was kicking through the wall in one unit and climbing through then kicking open the door and stealing property that people pay to have stored inside a " Locked, secured, monitored, " facility. Uhaul as a company has a black eye and this facility and it's staff are it.

Rating:

1.0

My lock was broken off and my property was stolen. All I received was a apology.

Rating:

2.0

Muy molesta robaron la mayoría de mis pertenencias. Solo 3 meses las tuve ahí y se llevaron todo prácticamente .

Rating:

2.0

I reserved everything online, but when I got to uhaul, nothing was saved and they didn't even have the room size that I reserved. I had to spend about 30-45 minutes redoing the payment and paperwork.

Rating:

5.0

Staff was very professional on helping me with what I need thank you Rick

Rating:

5.0

Everything was great

Rating:

1.0

Driver door on my truck didn't open. Staff is horrible. My rental unit had rat feces and per. Ruined all of my belongings!!!

Rating:

4.0

N/A

Rating:

5.0

everything was taken care of welk

Rating:

5.0

Thanks to Management and crew for such excellent service and integrity with my move this past weekend. We really appreciate it from the bottom of my heart. SMOOTH move. THANKS

Rating:

5.0

Happy moving day for me. Very helpful and thoughtful. Thank you very much for all your help. Awesome guy..

Rating:

5.0

N/a

Rating:

3.0

I used this facility for numerous years. I wish I had chosen a storage unit that was air conditioned. They did the best they could with so many families coming in. Rodents and roaches were a big prob

Rating:

2.0

The hallways were always clean. The inside of my storage unit is what was disgusting. I had to throw away several furniture items due to the serious mice infestation. STRONG mouse urine/droppings

Rating:

1.0

All lies not. Happy

Rating:

5.0

They were very helpful and courteous to what I needed already had a unit thought about getting a smaller and reserved it a week in advance of moving didn't need it after all there was no problems once

Rating:

5.0

Staff was professional & friendly! Easy to work with after traveling such a long way ( much appreciated & needed)!

Rating:

1.0

I had non-climate control here for 4 weeks and when I went to get my stuff, the room was full of small cockroaches and mouses playing on my stuff. Now my house is hosting cockroaches thanks to them.

Rating:

5.0

Always clean. Never had problems getting in and at this location 5333 North Frwy 77072 did not flood by Harvey.

Rating:

1.0

I never moved in, because I sat in that office for three hours because they never recorded my reservation for the room or truck. I will not go back there again.