Customer did not leave a comment.
ratacha fCustomer Reviews for U-Haul Moving & Storage at I-45 & Richey
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect
CHRISTOPHER NCory was awesome. He was efficient he explained everything really well. He's a very kind-hearted person and you can tell it just because of the way he was with the customers and myself. He does a great job.
Yolanda R | First ImpressionsNothing that I know of
Lovely CCorey was absolutely amazing!!!! And we had the pleasure of being the first customers in their new building!!!! Very nice and clean!!!! Well stocked with everything we needed to make it easy to move our things into the storage. And Corey’s customer service was spectacular!!!!! And He assisted us when we returned the rented U-haul truck.
Dajonette H | First ImpressionsEveryone was helpful and nice I will be a returning customer thank you 😊
Kasmir H | First ImpressionsMaintain your present standard.keep it up
Mikepeter ONatasha and Corey were excellent in customer service and very accommodating when I was late for my appt. Natasha even conversed with my daughter and gave her something to draw with while I checked out. Very appreciative.
Joshua GCorey was extremely helpful with all of my questions and got me sorted quick. Great service.
Samantha DMake sure you check to make sure your equipment is returned before you send out an email saying it hasnt been returned yet.. that really pissed me off.. we returned trailer (early) the same day at specified location and then recieved an email on tuesday saying it had not been returned ... NOT COOL AT ALL... other than that everything else was great
jennifer gComputers always broke or down
Dorothy DGreat customer service. All the staff was very friendly and helpful.
Jacqueline ESystem to rent units in general is always having technical problems . Not only at these location Would really appreciate if that could be taken care of ASAP Thank you
Luis GSame thing every thing was great thanks Isaiah
Isaiah LStop trying to get people to use an app for a service they typically dont use often
Marlouise CVery nace in here speak spanish is very good for me thank atención por la señorita que habla español excelente un millón de gracias excelente gracias y me gusta la locacion
Wilver LDirections towards /pointing to the key drop off box.
Lynn MN/A
Tonisha WI had to unnecessarily move earlier then except due to one of your male employees I was given a truck I guess for a negotiation. I feel rushed due to this unnecessary incident. If I’m unnecessarily charged after I was told by two U-Haul managers that the fee will be waived. However y’all keep charging my card or sending me receipt after our discussion. I can’t keep my mouth shut especially if this was only offered to put me in debt. Knowing the reason I really had to leave my unit early. The manager at the location was nice and nothing but unstanding very helpful. Just hope and pray their have better staff tg
Daisy R | Overall ExperienceGreat People, Great Service!
Charles PCorey was great !
Isaiah KThanks
endy oThanks
endy on/A
EVELYN WThank you Corey you always make it easy for me and I appreciate that 😁😌
Alissa RExcellent
DENIS CPlease make sure you are told correct information. Was told that we have five days to return rental however was told by drop off that it was one day that we have to return but allowed 5 days. Information was not explained correctly
jaquaris bGreat working staff
Christopher FN/A
JAMERYOUS WFix the gas gauge It wasn’t correct and I’m being over charged
Daisy RVery good customer experience 5***** s
PAUL KLove U-Haul and their employees. Everyone so friendly
Connie RThe facilities card readers were difficult to operate. Temperature was always on the top side in the summer. There wasn’t enough lighting to see inside the storage unit.
William S | Overall ExperienceWonderful service
Andrea M | Overall ExperienceRepresentative was fast and professional
Tiya BGreat job you guys! Amazing customer service at both locations I went to.
Anthony JHelpful people
JOHN Bdiscontinue ID scanning using customer phone
ruby jAlways Professional and Courteous
Coletta SGoing and coming staff was very professional and helpful thank you
crystal hPerfect
James JJustin was very helpful and friendly
Cleber DThis is my 2nd. Time renting a truck from U-Haul, I love it. Seriously I don’t have any comment on how will you improve for the next customer, basically everything was great.
Maher BStaff was friendly and professional. No improvements necessary.
Terri OManager at Richey facility is Outstanding Manager. He was very helpful, informative and considerate. Rare find these days!
Beth D | Overall ExperienceHerman provided excellent, punctual service!
ERIKA GThe man that helped me was extremely helpful
Donna WFire the guy that refused to help.
TRINI CNothing to improve. Cory was professional and good at his job. I appreciate his hard work.
Greg WYour storage was very safe for myself/family. I was concerned at first of any type of bugs or animals getting into the facility. You/ your staff keep a very neat and clean facility there were no bugs or any type of animal was seen of no kind. Will continue to use your facility in the future if needed. Your staff was also very nice. Thank you.
Connie S | Overall ExperienceMy experience was above excellence! From the time I stepped out of my Uber I was truly treated like I mattered. I was given water without having to ask and I would most definitely be returning to this location. Thank you so much for your kindness.
Clydia DGreat excellent service
Traion WNo complaints..... Your general manager Corey weaver did a fabulous job of explaining the haul rental. I highly recommend this site.
karla vThe guy corey was very helpful. He was very understanding because i was rushing for work. He got me in and out with no problem very good service
Linda B | First ImpressionsKeep up the Great Work! Justin is a cool guy with a great attitude and work ethic
Montra MFast and easy. Affordable and Excellent service 👌 👏 👍 😀
Melissa JGreat people fast service no problems!! Thanks!!
JERAMIE FThe staff was very helpful
jeff sTook a long while in line
wyona wBoth guys that helped me were super friendly, knowledgeable, and helpful. The process was so easy, and I was out super quick. All around a great experience with this location!
Kai BWe returned the equipment and the gentleman there told us that it was gonna be just one day. However a lady over the phone charged us for an extra day even before the equipment was returned. I hope someone can help us to solve this matter
Alejandro GI have rent from U-Haul in the past. This was the worst experience I have ever had with U-Haul. I was not able to do what I needed to do because the truck was not in good condition. The driver door would not close someone would have to go outside and push the door closed, I took the truck back to the location and I showed the guy at the location the problem
Sharon WEmployee was fast, efficient, and courteous.
Derrick SNothing that I can think of all good so far..
wallace vThe guy who help us has excellent customer service skills. Unfortunately, I can’t remember his name.
delvin cEveryone is so helpful and friendly ….. Best location I’ve dealt with thus far.
Virgil C | First ImpressionsEverything worked out well for me
simon b | First ImpressionsEveryone was friendly and went above and beyond to make sure I was satisfied.
Virgil C | Overall ExperienceCorey really change the mood of my day.....I was recently locked out of my apt and I was very stress out but when I came to get my truck just the service he gave made everything a lot better thanks Corey sometimes a little goes along way
LaPortia B | First ImpressionsThe expensive
CYNTHIA R | First ImpressionsAverage only because of how you pay one price but when you’re finished they always seem to take out more.
CYNTHIA R | First ImpressionsThe actual storage unit was not lit . It was hard to see without a flashlight. My storage unit had rat droppings and nest built inside of it as well as rat droppings on my furniture
Lisa T | Overall ExperienceAll was well, great courtesy service.
Connie S | First ImpressionsCorey is excellent and professional
DAWANA O | Overall ExperienceI was having a moving crisis, and Corey Weaver genuinely came to the rescue and saved me from all my cares and the hassle of finding a storage unit. He is loving caring and truly has a customer's best interest in mind. The forklift driver staff member who was on duty with him was also so kind, helpful, and friendly! On my actual move in day, the owner made my move in easy and convenient, and he honored the reservation the GM reserved for me. Thank you
Whitney H | First ImpressionsCorey was very professional and accommodating
Daija M | First ImpressionsThey were so helpful to me. They even helped me with putting my stuff in storage. They were perfect.
Jamie S | First ImpressionsThanks for the time and help.
Kami J | First ImpressionsThank you
Keyera M | First ImpressionsI’ve had my storage for 2 years never had any problems…. The staff is always friendly and very helpful love everything about them
kamilah d | Overall ExperienceI had a messed up contract and a messed up truck and auto transport and this location did their best to accommodate the miscarriage of Justice.
Derick F | First ImpressionsEverybody at this facility went above and beyond for me very helpful even help me physically move things in . The gentleman Roseburt was very nice and extremely helpful. Overall definitely a 10/10 experience!!
Kastasha C | First ImpressionsThis is my initial experience with using a storage and I hope that I can continue to see the great things that I have witnessed with Mr. Weaver and his team.
cassidy m | First Impressionscost too high
LAURA A | Overall ExperienceStaff is excellent
Shonda D | Overall ExperienceThis Uhaul on I-45 and Richey has great customer service and the owner Melissa is the best she was a God sent
Sharnette D | First Impressions5 stars No Comments
Shazan C | Overall ExperienceGreat Store Thank You
Shazan C | First ImpressionsThe manager, Melissa, went beyond my expectations in my time of need. There are no words to express my appreciation! DB
Doretha B | Overall ExperienceFirst off they lied about the price and continued to lie
Dawn F | Overall ExperienceGreat recommend
Heather S | Overall ExperienceThe Manger & Staff @ this location, made everything GREAT. Thank You.
Terry C | First ImpressionsWorst Uhaul store ever. The store owner (white. blonde hair, blue eyes, in 40-50s, hair in ponytail) is rude & unprofessional. I called the day before and the day of and her staff confirmed my auto transport is reserved and 100% ready for me. I then call about an hour before my pickup time to inform the store I'm running a few minutes late and the owner says the auto transport is no longer available before disconnecting the call. I go to the store with truck & auto transport to get my stuff from the storage unit and the owner stops her staff from unhooking the auto transport for me (I said I would drive the car). I begged the owner to help me as I was already late to my destination due to her canceling my autotransport reservation at the last hour and therefore I had to also get new movers who took another hour. I was crying the entire time. Store owner wouldn't even look at me and yelled "get out of my face". I then called support and support called her. She yelled " you called corporate on me". Only then did she go to my truck but only stood there while my movers were unhooking the auto transport. They told her they need help as they never did this before and she still did not bring her staff to hook or unhook the auto transport. At the store counter I told her I need to check out only to then find my storage unit is still active the next day.
JENNY E | Overall ExperienceThe representative was very rude, referring to me as oh boy dude instead of my name, eating food while trying to assist me, and did not know how to close out, an account was very unprofessional, no professionalism at all and none of the employees greeted me
Jeremy H | Overall ExperienceMoved from Oklahoma to Houston and the only problem I ran into was they couldn't accommodate the big storage I needed and the two that they gave me was still small. I had to pay to get another storage. Other then that it was good
Kisha B | First ImpressionsMelissa, Tierra, exceeded my expectations with there kindness and overall help with my situations. Other staff was professional and helpful as well.
Doretha B | Overall ExperienceTacky rude employees they all tell you different rules
JACOB L | Overall ExperienceThanks
LIONEL B | Overall ExperienceService was fast, convenient, and your staff was very professional.
Doretha B | First ImpressionsThanks to Cody, Ms Penny, and Crystal for all their help.
CIERRA M | First ImpressionsGreat people
Shaqavia P | Overall ExperienceChristina is always amazing
LAUREN J | First ImpressionsI was very unsatisfied because of the way my auto pay all of sudden was messed up.They tried to say I was the one who had the issues was not true.The staff was not helpful at all and asked me to remove my things. I need to have some fees paid for my bank account.. I am very unhappy because I had been there for almost 2 years and all of sudden I began to have issues. I have not had anywhere to live for that long and now I have to find somewhere to put my things.Very unhappy
FRANCHESTA C | Overall ExperienceGood customer service
Reginald W | Overall ExperienceGood customer service.
Reginald W | First ImpressionsThe staff was always helpful and polite.
trina c | Overall ExperienceSlow to wait on customers. Line was to the door with no since Of urgency from staff
Reginald A | First ImpressionsCody is awesome! He was beyond willing to help my wife and me as far as service is concerned. He especially cares for veterans. I without a shadow of a doubt recommend Uhaul services from Cody at 16405 I-45. He's willing to work with anyone and takes pride in servicing customers. Truly a Godsend. Thanks a lot.
sidney g | Overall ExperienceThanks! So much” to your staff for all your help.
Thomas D | First ImpressionsTeamwork was very evident
LIONEL B | First ImpressionsMuy buem servicio al cliente
Gil C | First ImpressionsTrinity was so helpful Friendly I love this location so far you need more guys like him
ERICK F | First ImpressionsAfter renting a 15 foot van and a car transporter trailer 3 weeks ago from Las Vegas into Houston, again store manager at this location came through with a superb customer service for our rental accommodations. Cody please continue your excellent personality and work ethics, you deserve the “EXCELLENCE AWARD OF THE MONTH, DISTRICT OR YEAR”. We will continue returning back for more rentals. Thank You, Rosita Macek
Rosita M | Overall ExperienceCody (General Manager) at 16405 I-45 in Houston was very helpful when we had returned our rental of the 15 foot moving van and the auto transport trailer. During our move from Las Vegas to Houston, TX. Cody basically showed us his concerned about our well being during our experience when we encountered a tire blowout on the auto transporter and having to sit and wait for 5 hours in the scorching heat of Texas. Customer Service that Cody provided us was 110% satisfactory and he needs to be cloned 10 times. Other than that, we don’t want to elaborate more on our experience during our multiple calls for roadside assistance and the long wait that we endured. Rosita Macek
Rosita M | First ImpressionsI have an inside unit and there was nothing to prop the door open when moving in. Made it a little difficult. I would suggest adding kickstand to the bottom of each door on the inside to help keep the door open.
Saundra L | First ImpressionsI can definitely appreciate the great leadership and customer services under the Store Manager Cody & he's team. Respectively E Jones
Erika J | Overall ExperienceVery clean organized location. Staff excellent 😊👍
Tammy S | Overall ExperienceI had no problems at all. My unit was clean, spacious, and even had rodent protection. Cody was really nice and expedient during check in, and the check out was quick and easy. This was important to me because I was storing items that belong to my recently deceased relative. I was already emotional, and Cody made this part of the transition smooth. Thank you very much!
France B | Overall ExperienceCody E. knew his business. He was very polite and made the experience quick and easy. I really appreciated that. Thanks!
France B | First ImpressionsThis is my second time coming to rent a storage unit. Ava provides great customer service and makes sure she explains everything from beginning to end. She works diligently to get you in and out. Thank you for providing promising and great customer service.
Darian A | First ImpressionsIt was easy to reserve my unit online and it was ready to go when I arrived!
Cassandra A | Online Move InToo many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.
Calvin R | Online Move InGood customer service!!
Michael J | Overall ExperienceMs.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.
Dana N | First ImpressionsPrices to high... Found another storage same size and half the price with insurance
Carol D | Overall ExperienceI loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.
shirley h | First ImpressionsGeneral manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your help
Enika M | First ImpressionsThey were nice, the Manager was very helpful and understanding.....
Yolanda D | Overall ExperienceEveryone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate
April B | First ImpressionsI’ll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money
Martica B | Overall ExperienceAva is always a pleasure. Very professional and cares about her customers needs
Sharina S | First ImpressionsThe lady who helped me yesterday was very professional. I really appreciated her kindness.
Freddy J | Overall ExperienceGreat customer service
Jorge O | Overall ExperienceI needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.
Leslie L | Overall ExperienceThis facility is one of your BEST!!! I might add it is managed extremely well...
Linda B | Overall ExperienceMs. Ava and the staff are very friendly and provide great service!
Stephanie A | First ImpressionsVery good customer service and very polite
TANEISHA D | First ImpressionsMs. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.
Regina L | Overall ExperienceThe staff was always helpful and anytime I had a question they were there to help I would definitely recommend them
Reginald S | Overall ExperienceGreat attitude, great service, professional performance
Freddy J | First ImpressionsWonderful customer service
cynthia c | First ImpressionsExcellent service and perfect smart manager Thank u everything she don.
Aklilu M | First ImpressionsAva was very helpful
BRIAN L | Overall ExperienceThank you
meya s | Overall ExperienceWe were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.
Brian B | Overall ExperienceAva was the best always willing to go above and beyond.
Deborah M | Overall ExperienceRichey staff ok....Ubox people need to get stuff togrther....
Barbara L | First ImpressionsAva took care of my need
Marvin H | First ImpressionsI was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.
Helen P | First ImpressionsMoving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!
Cheryl L | First ImpressionsI love this storage location and if I ever needed another storage, I would only come back to this one!
TANYANIKA T | Overall ExperienceAva is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!
DEBBY T | Overall ExperienceAva was a sweetheart and offered great customer service!
Ronisha B | Overall ExperienceHad a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.
Margaret D | Overall Experience