Customer Reviews for U-Haul Moving & Storage at I-45 & Richey

4,096 reviews

16405 I-45 N   Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)

(281) 440-5113

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 440-5113

16405 I-45 N
Houston, TX 77090
(Between FM 1960 & Richey Road- South Bound Access Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kashena Brown 
Rating:
5.0

Stop trying to get people to use an app for a service they typically dont use often

Marlouise Childress 
Rating:
4.0

Customer did not leave a comment.

rashaar faniel 
Rating:
5.0

Very nace in here speak spanish is very good for me thank atención por la señorita que habla español excelente un millón de gracias excelente gracias y me gusta la locacion

Wilver Lopez 
Rating:
5.0

Customer did not leave a comment.

MICHAEL REDMAN 
Rating:
4.0

Customer did not leave a comment.

Katandra Pradia 
Rating:
5.0

Directions towards /pointing to the key drop off box.

Lynn Maxwell 
Rating:
5.0

N/A

Tonisha Woodard 
Rating:
5.0

Customer did not leave a comment.

Jordan Boutte 
Rating:
5.0

Customer did not leave a comment.

Courtney Brown 
Rating:
2.0

I had to unnecessarily move earlier then except due to one of your male employees I was given a truck I guess for a negotiation. I feel rushed due to this unnecessary incident. If I’m unnecessarily charged after I was told by two U-Haul managers that the fee will be waived. However y’all keep charging my card or sending me receipt after our discussion. I can’t keep my mouth shut especially if this was only offered to put me in debt. Knowing the reason I really had to leave my unit early. The manager at the location was nice and nothing but unstanding very helpful. Just hope and pray their have better staff tg

Daisy Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shauntraniece wa mccray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAEJA FRANKLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diego perez 
Rating:
5.0

Customer did not leave a comment.

Patrick Myer 
Rating:
5.0

Great People, Great Service!

Charles Probst 
Rating:
5.0

Customer did not leave a comment.

melisha longmire 
Rating:
5.0

Corey was great !

Isaiah Kuykendall 
Rating:
5.0

Thanks

endy onye 
Rating:
5.0

Thanks

endy onye 
Rating:
5.0

n/A

EVELYN WALLACE 
Rating:
5.0

Thank you Corey you always make it easy for me and I appreciate that 😁😌

Alissa Robinson 
Rating:
5.0

Excellent

DENIS CASTRO 
Rating:
5.0

Customer did not leave a comment.

Leo Montoya 
Rating:
5.0

Customer did not leave a comment.

BRANDON CROWDER 
Rating:
3.0

Please make sure you are told correct information. Was told that we have five days to return rental however was told by drop off that it was one day that we have to return but allowed 5 days. Information was not explained correctly

jaquaris bryant 
Rating:
5.0

Customer did not leave a comment.

Tristan Ntahondenga 
Rating:
5.0

Customer did not leave a comment.

Cassandra Craig 
Rating:
5.0

Customer did not leave a comment.

Krissinda Richards 
Rating:
5.0

Customer did not leave a comment.

Janessica Cooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathlene Calais 
Rating:
5.0

Customer did not leave a comment.

Kamie Rhodes 
Rating:
5.0

Customer did not leave a comment.

john bullock 
Rating:
5.0

Customer did not leave a comment.

Connie Banks 
Rating:
5.0

Great working staff

Christopher Fuentes 
Rating:
5.0

Customer did not leave a comment.

Melissa Alfaro 
Rating:
4.0

Customer did not leave a comment.

abel solis 
Rating:
5.0

Customer did not leave a comment.

jessie xyllano  |  First Impressions 
Rating:
5.0

N/A

JAMERYOUS WADE 
Rating:
3.0

Fix the gas gauge It wasn’t correct and I’m being over charged

Daisy Robinson 
Rating:
5.0

Very good customer experience 5***** s

PAUL KEMP 
Rating:
5.0

Love U-Haul and their employees. Everyone so friendly

Connie Richardson 
Rating:
3.0

The facilities card readers were difficult to operate. Temperature was always on the top side in the summer. There wasn’t enough lighting to see inside the storage unit.

William Sharpley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Simon 
Rating:
5.0

Wonderful service

Andrea May  |  Overall Experience 
Rating:
4.0

Representative was fast and professional

Tiya Brumfield 
Rating:
5.0

Great job you guys! Amazing customer service at both locations I went to.

Anthony Johsnon 
Rating:
5.0

Helpful people

JOHN BEDFORD 
Rating:
4.0

discontinue ID scanning using customer phone

ruby john 
Rating:
5.0

Always Professional and Courteous

Coletta Smith 
Rating:
5.0

Going and coming staff was very professional and helpful thank you

crystal harris 
Rating:
5.0

Customer did not leave a comment.

Latonya Walls 
Rating:
5.0

Customer did not leave a comment.

Pedro Estrada 
Rating:
5.0

Customer did not leave a comment.

Towonna Johnson 
Rating:
5.0

Perfect

James Johnson 
Rating:
5.0

Justin was very helpful and friendly

Cleber Dasilva 
Rating:
5.0

Customer did not leave a comment.

Keith Mcnew 
Rating:
5.0

Customer did not leave a comment.

Catrina Lewis 
Rating:
5.0

This is my 2nd. Time renting a truck from U-Haul, I love it. Seriously I don’t have any comment on how will you improve for the next customer, basically everything was great.

Maher Bashawry 
Rating:
5.0

Staff was friendly and professional. No improvements necessary.

Terri Osborne 
Rating:
4.0

Manager at Richey facility is Outstanding Manager. He was very helpful, informative and considerate. Rare find these days!

Beth DiPietro  |  Overall Experience 
Rating:
5.0

Herman provided excellent, punctual service!

ERIKA GRIFFIN 
Rating:
5.0

The man that helped me was extremely helpful

Donna Washington 
Rating:
1.0

Fire the guy that refused to help.

TRINI CHARLTON 
Rating:
5.0

Customer did not leave a comment.

Courtney Slaughter 
Rating:
5.0

Customer did not leave a comment.

Naomi Key 
Rating:
5.0

Nothing to improve. Cory was professional and good at his job. I appreciate his hard work.

Greg Wheeler 
Rating:
3.0

Customer did not leave a comment.

Cody Mills 
Rating:
3.0

Customer did not leave a comment.

Angel Guzman 
Rating:
5.0

Your storage was very safe for myself/family. I was concerned at first of any type of bugs or animals getting into the facility. You/ your staff keep a very neat and clean facility there were no bugs or any type of animal was seen of no kind. Will continue to use your facility in the future if needed. Your staff was also very nice. Thank you.

Connie Smith  |  Overall Experience 
Rating:
5.0

My experience was above excellence! From the time I stepped out of my Uber I was truly treated like I mattered. I was given water without having to ask and I would most definitely be returning to this location. Thank you so much for your kindness.

Clydia DeVane 
Rating:
5.0

Great excellent service

Traion Williams 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Baliey 
Rating:
5.0

No complaints..... Your general manager Corey weaver did a fabulous job of explaining the haul rental. I highly recommend this site.

karla velasquez 
Rating:
5.0

Customer did not leave a comment.

LARRY JOSEPH 
Rating:
5.0

Customer did not leave a comment.

Shelly Martin 
Rating:
5.0

The guy corey was very helpful. He was very understanding because i was rushing for work. He got me in and out with no problem very good service

Linda Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmone Clark 
Rating:
5.0

Keep up the Great Work! Justin is a cool guy with a great attitude and work ethic

Montra Moore 
Rating:
4.0

Customer did not leave a comment.

Richard Windham 
Rating:
5.0

Fast and easy. Affordable and Excellent service 👌 👏 👍 😀

Melissa James 
Rating:
5.0

Customer did not leave a comment.

morris jones 
Rating:
5.0

Great people fast service no problems!! Thanks!!

JERAMIE FELICIANO 
Rating:
5.0

The staff was very helpful

jeff sipes 
Rating:
5.0

Customer did not leave a comment.

astra phillip-friday 
Rating:
4.0

Took a long while in line

wyona willis 
Rating:
5.0

Both guys that helped me were super friendly, knowledgeable, and helpful. The process was so easy, and I was out super quick. All around a great experience with this location!

Kai Ballard 
Rating:
3.0

We returned the equipment and the gentleman there told us that it was gonna be just one day. However a lady over the phone charged us for an extra day even before the equipment was returned. I hope someone can help us to solve this matter

Alejandro Gallardo 
Rating:
2.0

I have rent from U-Haul in the past. This was the worst experience I have ever had with U-Haul. I was not able to do what I needed to do because the truck was not in good condition. The driver door would not close someone would have to go outside and push the door closed, I took the truck back to the location and I showed the guy at the location the problem

Sharon Williams 
Rating:
5.0

Employee was fast, efficient, and courteous.

Derrick Stroman 
Rating:
5.0

Nothing that I can think of all good so far..

wallace vellon 
Rating:
5.0

The guy who help us has excellent customer service skills. Unfortunately, I can’t remember his name.

delvin criner 
Rating:
5.0

Customer did not leave a comment.

Simon Cleveland 
Rating:
5.0

Customer did not leave a comment.

jose zavala 
Rating:
5.0

The staff display total professionalism and I really like that.

DONNITA MOHAMED 
Rating:
5.0

Customer did not leave a comment.

Ricardo Rodriguez 
Rating:
5.0

I had prepaid for a furniture dolly the week before, but one was unavailable when I went to pick it up.

jeananne onstayan 
Rating:
5.0

The guy working the counter was great and very knowledgeable. The interior of the truck was really clean too. My only complaint were the two non-working usb plugs in the dash. So I wasn't able to keep my phone charged, which I was using for navigation from Houston back to Northwest Arkansas. This happened to me a few months ago making the same trip in a similar 26' foot truck (from a different UHAUL location in Houston), were both usb plugs did not work too. Are they disabled on purpose? The usb plugs are the only way to charge your phone since there are no longer lighter plug-ins in trucks. Lesson learned, for $20 I purchased yesterday a power bank (portable battery charger) that will keep my phone charged for the 9 hour drive.

Clayton Bronson 
Rating:
5.0

I was not informed and it was not on or in the truck that after a week the $19.90 goes to $89 a day That was a very Shocking Surprise

Ron Beard 
Rating:
5.0

Customer did not leave a comment.

Shandy Adelman 
Rating:
5.0

Customer did not leave a comment.

peter Dumas 
Rating:
4.0

Customer did not leave a comment.

Renata Wallace 
Rating:
3.0

La señora que me atendió , tenía mala cara 😓, si tienes un mal día no vallas a trabajar a pasar esa energía negativa a los demás , espero mejore el servicio al cliente gracias

gipsy Tellez 
Rating:
4.0

Customer did not leave a comment.

Natasha Greenwood 
Rating:
5.0

N/A

Iseasa McClarty 
Rating:
5.0

Professional... Efficient....Fast service...... Helpful & informative.

Michael Joseph 
Rating:
5.0

Customer did not leave a comment.

Kentrelle Evans 
Rating:
5.0

Customer did not leave a comment.

DARRYL WEBSTER 
Rating:
2.0

I went in the day before to reserve and prepay for box truck rental. ...only to be told it wasn't possible, however my granddaughter could simply call me and I could give the credit card number over the phone. When she attempted this, the manager Corey said Absolutely Not! I am 50 miles away, senior citizen, handicapped and unable to get there at 7:30 a.m. to show my card. I am furious by this change of policy and will tell my friends Do Not Go There!!!!

marissa bentley 
Rating:
5.0

Everyone is so helpful and friendly ….. Best location I’ve dealt with thus far.

Virgil Colvin  |  First Impressions 
Rating:
5.0

The staff were friendly and extremely helpful. Thank you, I will definitely use uhaul again because of the customer service quality at this location

Sharon Delaney 
Rating:
5.0

Everything worked out well for me

simon brumfield  |  First Impressions 
Rating:
5.0

Everyone was friendly and went above and beyond to make sure I was satisfied.

Virgil Colvin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosella Joseph  |  First Impressions 
Rating:
5.0

Corey really change the mood of my day.....I was recently locked out of my apt and I was very stress out but when I came to get my truck just the service he gave made everything a lot better thanks Corey sometimes a little goes along way

LaPortia Baldwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Garley  |  First Impressions 
Rating:
3.0

The expensive

CYNTHIA RANDALL  |  First Impressions 
Rating:
3.0

Average only because of how you pay one price but when you’re finished they always seem to take out more.

CYNTHIA RANDALL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

toni russell  |  First Impressions 
Rating:
3.0

The actual storage unit was not lit . It was hard to see without a flashlight. My storage unit had rat droppings and nest built inside of it as well as rat droppings on my furniture

Lisa Thomas  |  Overall Experience 
Rating:
5.0

All was well, great courtesy service.

Connie Smith  |  First Impressions 
Rating:
5.0

Corey is excellent and professional

DAWANA OLLIE  |  Overall Experience 
Rating:
5.0

I was having a moving crisis, and Corey Weaver genuinely came to the rescue and saved me from all my cares and the hassle of finding a storage unit. He is loving caring and truly has a customer's best interest in mind. The forklift driver staff member who was on duty with him was also so kind, helpful, and friendly! On my actual move in day, the owner made my move in easy and convenient, and he honored the reservation the GM reserved for me. Thank you

Whitney Hatter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel E Cordero  |  Overall Experience 
Rating:
5.0

Corey was very professional and accommodating

Daija Massey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lane Sparks  |  First Impressions 
Rating:
5.0

They were so helpful to me. They even helped me with putting my stuff in storage. They were perfect.

Jamie Smith  |  First Impressions 
Rating:
5.0

Thanks for the time and help.

Kami Johnson  |  First Impressions 
Rating:
5.0

Thank you

Keyera Mays  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jasmin bradford  |  Overall Experience 
Rating:
5.0

I’ve had my storage for 2 years never had any problems…. The staff is always friendly and very helpful love everything about them

kamilah dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard Calvert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harrison beckett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jermaine Eskine  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Courtney Cooper  |  First Impressions 
Rating:
5.0

I had a messed up contract and a messed up truck and auto transport and this location did their best to accommodate the miscarriage of Justice.

Derick Felton  |  First Impressions 
Rating:
4.0

Everybody at this facility went above and beyond for me very helpful even help me physically move things in . The gentleman Roseburt was very nice and extremely helpful. Overall definitely a 10/10 experience!!

Kastasha Coleman  |  First Impressions 
Rating:
4.0

This is my initial experience with using a storage and I hope that I can continue to see the great things that I have witnessed with Mr. Weaver and his team.

cassidy muhammad  |  First Impressions 
Rating:
3.0

cost too high

LAURA ANN YARBROUGH  |  Overall Experience 
Rating:
5.0

Staff is excellent

Shonda Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya Moss  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Levon Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PARIS ROBERTSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha Blout  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Becky Hill  |  First Impressions 
Rating:
5.0

This Uhaul on I-45 and Richey has great customer service and the owner Melissa is the best she was a God sent

Sharnette Davis  |  First Impressions 
Rating:
5.0

5 stars No Comments

Shazan Clark  |  Overall Experience 
Rating:
5.0

Great Store Thank You

Shazan Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY MARION  |  First Impressions 
Rating:
5.0

The manager, Melissa, went beyond my expectations in my time of need. There are no words to express my appreciation! DB

Doretha Bentley  |  Overall Experience 
Rating:
1.0

First off they lied about the price and continued to lie

Dawn Furlough  |  Overall Experience 
Rating:
4.0

Great recommend

Heather Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dyron jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chrishonde love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA NOBLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Christopher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carollette allen  |  Overall Experience 
Rating:
5.0

The Manger & Staff @ this location, made everything GREAT. Thank You.

Terry Carlie  |  First Impressions 
Rating:
1.0

Worst Uhaul store ever. The store owner (white. blonde hair, blue eyes, in 40-50s, hair in ponytail) is rude & unprofessional. I called the day before and the day of and her staff confirmed my auto transport is reserved and 100% ready for me. I then call about an hour before my pickup time to inform the store I'm running a few minutes late and the owner says the auto transport is no longer available before disconnecting the call. I go to the store with truck & auto transport to get my stuff from the storage unit and the owner stops her staff from unhooking the auto transport for me (I said I would drive the car). I begged the owner to help me as I was already late to my destination due to her canceling my autotransport reservation at the last hour and therefore I had to also get new movers who took another hour. I was crying the entire time. Store owner wouldn't even look at me and yelled "get out of my face". I then called support and support called her. She yelled " you called corporate on me". Only then did she go to my truck but only stood there while my movers were unhooking the auto transport. They told her they need help as they never did this before and she still did not bring her staff to hook or unhook the auto transport. At the store counter I told her I need to check out only to then find my storage unit is still active the next day.

JENNY EVANS  |  Overall Experience 
Rating:
2.0

The representative was very rude, referring to me as oh boy dude instead of my name, eating food while trying to assist me, and did not know how to close out, an account was very unprofessional, no professionalism at all and none of the employees greeted me

Jeremy Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTON HIGGINS  |  First Impressions 
Rating:
3.0

Moved from Oklahoma to Houston and the only problem I ran into was they couldn't accommodate the big storage I needed and the two that they gave me was still small. I had to pay to get another storage. Other then that it was good

Kisha Brown  |  First Impressions 
Rating:
5.0

Melissa, Tierra, exceeded my expectations with there kindness and overall help with my situations. Other staff was professional and helpful as well.

Doretha Bentley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natallya Ferrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristie Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carollette allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Stanfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jakeisha Morrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharlotte Ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deshara Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTanya Forney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sampath Yerramsetti  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

traquoi moore  |  Overall Experience 
Rating:
1.0

Tacky rude employees they all tell you different rules

JACOB LEIMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANA TRISTAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eric rhule  |  First Impressions 
Rating:
5.0

Thanks

LIONEL BALDWIN  |  Overall Experience 
Rating:
5.0

Service was fast, convenient, and your staff was very professional.

Doretha Bentley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

1960 Pharmacy  |  Overall Experience 
Rating:
5.0

Thanks to Cody, Ms Penny, and Crystal for all their help.

CIERRA MARIE HODO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel moreno  |  Overall Experience 
Rating:
5.0

Great people

Shaqavia Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Auleen Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK BARNABA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TA NAIJANAE MARSHALL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melanie Holiday  |  Overall Experience 
Rating:
5.0

Christina is always amazing

LAUREN JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OMAR BAIRES AYALA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Nieto  |  Overall Experience 
Rating:
1.0

I was very unsatisfied because of the way my auto pay all of sudden was messed up.They tried to say I was the one who had the issues was not true.The staff was not helpful at all and asked me to remove my things. I need to have some fees paid for my bank account.. I am very unhappy because I had been there for almost 2 years and all of sudden I began to have issues. I have not had anywhere to live for that long and now I have to find somewhere to put my things.Very unhappy

FRANCHESTA COLLINS  |  Overall Experience 
Rating:
5.0

Good customer service

Reginald Ward  |  Overall Experience 
Rating:
5.0

Good customer service.

Reginald Ward  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trishana Anderson  |  First Impressions 
Rating:
5.0

The staff was always helpful and polite.

trina carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTanya Forney  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Juan Gutierrez  |  First Impressions 
Rating:
3.0

Slow to wait on customers. Line was to the door with no since Of urgency from staff

Reginald Andrews  |  First Impressions 
Rating:
5.0

Cody is awesome! He was beyond willing to help my wife and me as far as service is concerned. He especially cares for veterans. I without a shadow of a doubt recommend Uhaul services from Cody at 16405 I-45. He's willing to work with anyone and takes pride in servicing customers. Truly a Godsend. Thanks a lot.

sidney goldsby  |  Overall Experience 
Rating:
5.0

Thanks! So much” to your staff for all your help.

Thomas David  |  First Impressions 
Rating:
5.0

Teamwork was very evident

LIONEL BALDWIN  |  First Impressions 
Rating:
5.0

Muy buem servicio al cliente

Gil Castillo  |  First Impressions 
Rating:
5.0

Trinity was so helpful Friendly I love this location so far you need more guys like him

ERICK FALKENHAGEN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Larhonda Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Woods  |  Overall Experience 
Rating:
5.0

After renting a 15 foot van and a car transporter trailer 3 weeks ago from Las Vegas into Houston, again store manager at this location came through with a superb customer service for our rental accommodations. Cody please continue your excellent personality and work ethics, you deserve the “EXCELLENCE AWARD OF THE MONTH, DISTRICT OR YEAR”. We will continue returning back for more rentals. Thank You, Rosita Macek

Rosita Macek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fard Sims  |  Overall Experience 
Rating:
5.0

Cody (General Manager) at 16405 I-45 in Houston was very helpful when we had returned our rental of the 15 foot moving van and the auto transport trailer. During our move from Las Vegas to Houston, TX. Cody basically showed us his concerned about our well being during our experience when we encountered a tire blowout on the auto transporter and having to sit and wait for 5 hours in the scorching heat of Texas. Customer Service that Cody provided us was 110% satisfactory and he needs to be cloned 10 times. Other than that, we don’t want to elaborate more on our experience during our multiple calls for roadside assistance and the long wait that we endured. Rosita Macek

Rosita Macek  |  First Impressions 
Rating:
4.0

I have an inside unit and there was nothing to prop the door open when moving in. Made it a little difficult. I would suggest adding kickstand to the bottom of each door on the inside to help keep the door open.

Saundra Lartigue  |  First Impressions 
Rating:
5.0

I can definitely appreciate the great leadership and customer services under the Store Manager Cody & he's team. Respectively E Jones

Erika Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amenta Terry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Beechem  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA WESLEY  |  Overall Experience 
Rating:
5.0

Very clean organized location. Staff excellent 😊👍

Tammy Smith  |  Overall Experience 
Rating:
5.0

I had no problems at all. My unit was clean, spacious, and even had rodent protection. Cody was really nice and expedient during check in, and the check out was quick and easy. This was important to me because I was storing items that belong to my recently deceased relative. I was already emotional, and Cody made this part of the transition smooth. Thank you very much!

France Bynum  |  Overall Experience 
Rating:
5.0

Cody E. knew his business. He was very polite and made the experience quick and easy. I really appreciated that. Thanks!

France Bynum  |  First Impressions 
Rating:
5.0

This is my second time coming to rent a storage unit. Ava provides great customer service and makes sure she explains everything from beginning to end. She works diligently to get you in and out. Thank you for providing promising and great customer service.

Darian Alexander  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mary Rodriguez Lugo  |  Overall Experience 
Rating:
5.0

It was easy to reserve my unit online and it was ready to go when I arrived!

Cassandra Abney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dana Nelson  |  Overall Experience 
Rating:
5.0

Too many cars parked by employees at the exit gate key board. You have to get out of your vehicle and run back to exit the property. I consider this a real safety issue. They should park up front in parking spots not at the exit gate. Same cars everytime.

Calvin Ray  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fard Sims  |  First Impressions 
Rating:
3.0

Good customer service!!

Michael Joseph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice dockery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Satterfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kadeidra Cole  |  Overall Experience 
Rating:
5.0

Ms.Ava was very nice and I really appreciate her taking her time with me and family she really made me comfortable and it was a pleasure.

Dana Nelson  |  First Impressions 
Rating:
3.0

Prices to high... Found another storage same size and half the price with insurance

Carol DEROUEN  |  Overall Experience 
Rating:
5.0

I loved the Team! Very Respectful, Friendly & Professional.Each one had helpful information & tips in regards to my visit & needs. Grateful I chose this location.

shirley hester  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Galelyn Dart  |  Overall Experience 
Rating:
5.0

General manager Ava is get her employees are kind and very helpful wonderful customer service thank you for all your help

Enika Marlania  |  First Impressions 
Rating:
5.0

They were nice, the Manager was very helpful and understanding.....

Yolanda Davis  |  Overall Experience 
Rating:
5.0

Everyone there was so helpful and nice best experience I've had . It's like they were my Guardian Angels our father god sent to me and my children! Thanks a lot I appreciate

April Brown  |  First Impressions 
Rating:
1.0

I’ll never use u-haul off 45 and Richey rd again they are money hungry. One employee pockets some customers money

Martica Bailey  |  Overall Experience 
Rating:
5.0

Ava is always a pleasure. Very professional and cares about her customers needs

Sharina Smith  |  First Impressions 
Rating:
5.0

The lady who helped me yesterday was very professional. I really appreciated her kindness.

Freddy Jordan  |  Overall Experience 
Rating:
5.0

Great customer service

Jorge Orozco  |  Overall Experience 
Rating:
4.0

I needed a storage unit close to freeway and Ms Eva was able to help find me a recently moved unit with easy access. For over a year I had no issues. Thank you for everything.

Leslie Lopez  |  Overall Experience 
Rating:
5.0

This facility is one of your BEST!!! I might add it is managed extremely well...

Linda Basile  |  Overall Experience 
Rating:
5.0

Ms. Ava and the staff are very friendly and provide great service!

Stephanie Adams  |  First Impressions 
Rating:
5.0

Very good customer service and very polite

TANEISHA DEANN  |  First Impressions 
Rating:
5.0

Ms. Eva Davis, is a great manager! Very professional, kind, respectful. Eva, met all of my concerns in a timely manner. Her smile lights up your day! Staff went above and beyond the call of duty.

Regina LEWIS  |  Overall Experience 
Rating:
5.0

The staff was always helpful and anytime I had a question they were there to help I would definitely recommend them

Reginald Simmons  |  Overall Experience 
Rating:
5.0

Great attitude, great service, professional performance

Freddy Jordan  |  First Impressions 
Rating:
5.0

Wonderful customer service

cynthia charles  |  First Impressions 
Rating:
5.0

Excellent service and perfect smart manager Thank u everything she don.

Aklilu Megisteab  |  First Impressions 
Rating:
5.0

Ava was very helpful

BRIAN LLOPIS  |  Overall Experience 
Rating:
5.0

Thank you

meya stamper  |  Overall Experience 
Rating:
2.0

We were robbed twice from this location. They obviously need to up their security game. We might as well have just parked in an abandoned parking lot for free.

Brian Bulger  |  Overall Experience 
Rating:
5.0

Ava was the best always willing to go above and beyond.

Deborah Murphy  |  Overall Experience 
Rating:
3.0

Richey staff ok....Ubox people need to get stuff togrther....

Barbara Larue  |  First Impressions 
Rating:
5.0

Ava took care of my need

Marvin Harris  |  First Impressions 
Rating:
5.0

I was professionally greeted Davis. She provided information and made me feel secure about storing my possession. The storage was clean as well as the surrounding ground. I recommend this location.

Helen Pradia  |  First Impressions 
Rating:
5.0

Moving is stressful, but the representative that assisted with my reservation made the process a breeze, and had a great attitude. Thank you so much!

Cheryl Langston  |  First Impressions 
Rating:
5.0

I love this storage location and if I ever needed another storage, I would only come back to this one!

TANYANIKA TAYLOR  |  Overall Experience 
Rating:
5.0

Ava is the Best!!!! Great facility, friendly and professional staff for the two years I was there!!! Thanks for your services!!!!

DEBBY TUCKER  |  Overall Experience 
Rating:
5.0

Ava was a sweetheart and offered great customer service!

Ronisha Blanks  |  Overall Experience 
Rating:
4.0

Had a relatively minor problem w a leak in the unit. Manager was concerned and will check it out. She offered to help with filing a claim. I appreciate her assistance.

Margaret Doiron  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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