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Sandra P | Overall Experience
Customer Reviews for U-Haul Moving & Storage at I-26
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Price has gone up to much over the years
JASON O | Overall ExperienceNa
Joe S | First ImpressionsEmily is absolutely wonderful. She goes over and beyond, that made all the difference. All of the staff worked great together. They were professional and efficient. I would recommend this uhaul.
JACQUELINE R | Overall ExperienceEmily was a great help. Made sure everything was taken care of upon request and made the process easy.
Teyonna M | Overall ExperienceThe regional manager can use customer service training and Mgmt 101. I've not met a more difficult person to just get a straight answer from. Only other staff I incounteted was help from another location.
JENNIFER P | Overall Experienceexcellent service! Thank you!
Stephen M | Overall ExperienceThe guy at the counter was super nice. The facility was extra clean and I love the restroom accessibility! That’s perfect after long road trips…
SHANNON P | First ImpressionsI had my storage at uhaul on Fernandina rd for many years and never had any issues. The young man who was there when I moved out was very pleasant. I think his name was Devan. It was a great pleasure doing business with uhaul all of these years!
PAM D | Overall ExperienceWe have rented storage units several times from this facility. The employees are always very friendly and helpful.
DAWNA G | Overall ExperienceGood
Brandon B | First ImpressionsVery helpful well Respectful very professional
robert p | First ImpressionsEasy experience obtaining unit and leaving unit!
JENNIFER M | Overall ExperienceI had my storage for over 5 years and never had any issues with them.
Ashley H | Overall ExperienceI would like for the access hours for storage to be extended. In addition, it would be convenient to have light provided per unit upon access.
Edward T | First ImpressionsHaving problems with web site. Not able to pay the bill on line.
Lydia W | First ImpressionsKim chin was very polite and helpful, she made my experience effortless.
APRIL S | First ImpressionsLove Ms. Kim. Professional and cordial.
SHARON S | First ImpressionsI had a hiccup at the first with the arrangement of my storage unit ordered online verses when I arrived to pickup my access key due to a clerical/technical error and almost got locked in that very night after unloading my first load into my newly assigned unit but all services and staff were exceptional and took care it while I went through a medical procedure and within 24 hours. I felt well tended to and the unit was perfect, the Temp control never failed and my belongings were safe, the restroom always clean, the elevator never broken down and even though my unit didn't have a working interior light the hall timed light was plenty to access my unit and fulfill my needs and purposes. For someone who went through one of the toughest times in my life you guys made my life much less difficult with decent pricing and a place of security for my prized possessions. Thank you so much U-Haul Storage family and Manager Kim your personal help throughout my time at the unit made me feel contentment and trusting of your facility and staff. If in need service again I will definitely be a return customer.
Blanchez S | Overall ExperienceClean and well managed.
Matthew S | Overall ExperienceToo expensive for me to continue to use
susan d | Overall ExperienceKim and the whole staff are great. Well run, always been helpful.
Murna G | Overall ExperienceThanks for assisting me temporarily. -Meagan Jennings
Meagan J | Overall Experienceupon arrival we were greeted by Mr. Jaleel , he was very polite and explained every thing. He price checked for us , to compare storage and helped us to decide the best option.. I was just very impressed with the sites cleanliness and his exemplary customer service.
tyrone T | First ImpressionsN/A
Asha M | First ImpressionsThe General Manager Emily and her staff were very helpful and understanding to my needs. Best Uhaul experience I’ve ever had!
TARA L | First ImpressionsThanks Emily!
Petra P | First ImpressionsRegarding "Secure and well lit", the facility was very secure and the outside was well lit, but during two visits to the unit after initial move-in the overhead light did not work. We were told it was due to a leak somewhere in the building which required electricity to units in our area to be turned off, but it wasn't fixed during our move-out visit 10 days later. Made the process a bit more challenging.
Coby B | Overall ExperienceGreat staff, very attentive to needs!
THOMAS M | Overall ExperienceI actually had some terrible experiences with your phone lines, being transferred from one department just to be told that I needed to be transferred to another, whom ultimately transferred me back, stating that they didn’t handle my change of reservation. Luckily for me, LAMAR at your zimalcrest location in Columbia SC is as proficient as he is, and truly made up for my poor experiences with the rest of the associates. Although accountability on our part is needed for the mishap with the reservation and the size of the storage unit, Lamar made the process so easy in contrast to how difficult every one else made it. He is truly an asset to your company and is well-equipped with all the traits you could ask for out of someone representing your company as a whole. If it wasn’t for him I would have left a 1-star review. He was articulate, accurate, hard-working and put forth extra effort to ensure customer satisfaction and his above and beyond tenacity is resounding. Thank you LAMAR!!!
Challen A | First ImpressionsDisappointed told a month free but not at this location. Would not have rented unit but my family was tired. So no. Want refer this location.
Faye F | First ImpressionsThanks for all your help, Ms Emily.
ROBERT B | Overall ExperienceWe arrived ten minutes past the office closing time after a multi-hour drive through traffic, with multiple parties meeting from out of town to help move. When we got there, the office employees were walking around closing up for the day. We asked if we could get access to our storage unit to unload the (largest) UHaul truck we had rented on our one-way move, and were told the systems could not process our unit access 'after hours'. We ended up having to pay for overnight parking, have our friends and family drive back home overnight and then drive back in the morning, and then access the next day. It was a miserable experience, all brought on by the poor customer service of not letting us gain entry ten minutes after hours. We understand it was at our fault that we arrived late, but we believed it was an easy fix and we were lied to about the processing of our order. The staff was obviously ready to leave and not deal with us, so we did not feel welcomed or satisfied on any front.
Connor H | First ImpressionsExcellent experience all around.
Darron M | Overall ExperienceStaff is great
Erica E | Overall ExperienceWhen doing my online reservation for the storage unit, I was told that the truck drop-off could be updated to the Fernandino Road Storage location, and no charge was mentioned. The customer service representative at the store location was very helpful in getting me access to the unit as quickly and smoothly as she could, but she could probably use a little help when things get busy. Also, she was unaware of the $103 dollar charge that was applied when trucks are not dropped off at the location listed on the contract. I ended up driving 40 miles to obtain the unit, and wasn’t informed until the representative at the office called me back after nearly an hour after dropping it off, and said that she was just informed of the charge from her manager on-site. U-haul has always been my choice for my moving needs, but not being informed of such a high fee is unacceptable, and almost seems intentional. I am very disappointed in that aspect.
STEPHON B | First ImpressionsThe young lady KD was very courteous,polite, concerned and very helpful. She was very nice and I am glad that you all hired her. I know good help is hard to find, she is a keeper. Thank you again. I put her initials because I can't spell her name.
HELEN S | First ImpressionsThis location provided the PERFECT storage solution for me.
Mario D | Overall ExperienceThis store actually answered the phone instead of allowing the phones to transfer to the national number. I REALLY appreciated that.
STEPHEN B | Overall ExperienceI never had light in any of my units. After Breanna Harvley left, the manager at that location (can't remember her name) was horrible, she was rude and unprofessional. Beverly was pleasant and helpful when I needed assistance with the light issue. Prior to the new manager I would have given an Excellent 5*. Breanna Harvley was a pleasure to work with.
REGINA S | Overall ExperienceFast Moving company was excellent! They unloaded my truck super fast without any damages.
ELISHA S | First ImpressionsAlways kind and helpful.
Darlene T | First ImpressionsI have used U-Haul for my moving and storage needs many times over the years, but no longer after this experience!! Worst service experience I've ever had! I will never use U-Haul again for anything. The ridiculous fees they charge if you are one day past the due date and the service the staff provides are unacceptable. I was never more than 2-3 days past my due date, because my life as most people is very busy. But I came to my unit and a lock was on my unit. So I drove 30 minutes to my unit to grab a few items for my son only to find I was locked out. When paying $115 for a tiny 7x10 unit, I should be able to access it when I need to! I was yelled at, cussed at and hung up on by the manager at the I26 location when I called to discuss the situation. 8 months at this facility and nothing but issues! Could never get in touch with anyone. Even the reps at the 800 customer service number are not the friendliest. I'm DONE with U-Haul! There are too many other companies that are better priced and believe in good customer service.
Sherri O | Overall ExperienceOnline messed up My Reservation...but they gave me a free month storage thou I appreciate that a lot
Gloria R | First ImpressionsOur storage unit was on the second floor. There were multiple times we had issues with the elevator opening and closing and even moving when the buttons were selected. *We were unable to get in touch with the office by phone during the time we had to unit. We were also unable to contact the office to close out the account. Even the customer service line was unable to get in touch with anyone in the building to notify them that we cleared the unit. * Customer service notated in the account that we moved out and that would be enough since no one was able to reach the office. I received multiple calls and emails regarding the account being past due before receiving this survey. Even today I was unable to reach anyone at the office to discuss this matter. I will be back in Columbia in a few weeks and I would like to speak to the manager about this matter.
Tonia G | Overall ExperienceThanks for the memories.
SHARON S | Overall ExperienceWhen I initially went to the office no one was in office, this was around 430p on 2/21/22. I waited until 440p and no one showed up, the store was empty. I called out for someone and even called the store phone and no one still came to assist.. I then decided to leave and come back around 630p and someone was then there to assist..
DeAnna J | First ImpressionsMove in date : 2/19/22.
Pauline e | First ImpressionsThanks
Dayna W | Overall ExperienceShould be 24 hour access without paying extra
vernon s | First ImpressionsStaff was knowledgeable and courteous.
Davis P | First ImpressionsWhen I first came to that location on Fernandina road Great manager she always looked out I paid my storage on time because I'm on a budget I'm disabled this new lady comes in and nickled and dime me to death true enough I know the pandemic isn't the greatest place to be in at this point in time in life but business is business and she was all about business and wasn't given any breaks I make a payment if I had a balance I got charged more than what I paid so I had to leave and the young man that she has working for her is dumber than a bag of rocks couldn't take payments for accounts that's in the hole because the manager wasn't there came there several times to make payments he couldn't take the payment because of the fact that I spoke with the manager and she didn't relay the message to him needs to be a dialogue between manager and employee she needs to trust him to do his job and he needs to know his job with that being said that's why I left the facilities have a good day.
Bryce F | Overall ExperienceI stored everything for 18 months. When I moved my belongings out of the unit, I found that the roof had leaked and some things were ruined. I filed a claim but haven't been able to speak to anyone about it for weeks. Even if they don't intend to compensate me, I feel they should tell me. I spent $1,800. at that facility.
Kathryn H | Overall ExperienceThe people working there are very pleasant and helpful. They went above and beyond to help me when I had a very difficult situation. I would use that storage facility again for sure!
corey b | Overall ExperienceManagement has definitely improved over the last couple of years. Like a different place. Professional and bookkeeping problems were fixed.
SHAWN R | Overall ExperienceGreat place for storage, will highly use you again, thanks
Acquanetta G | Overall ExperienceMy unit was in building D. The hall My unit was in was very dark and had a burnt out light. Since there aren't lights in the units, it was pitch black in my unit and I had to use the flashlight on my phone to look around. There needs to be more lighting and maintenance of ones that burn out. There were too many rent increases that occur every year and a half or so. Otherwise, my belongings were kept safe and I appreciate not having to worry about my things being stolen.
Kara R | Overall ExperienceThe entire staff super sweet. Very customer service friendly and accommodating. I even went back the next week for the same service as I needed additional movingstorage.
Ava L | Overall ExperienceI been gone long before 9/29
Carlton A | Overall ExperienceThere was an issue with my unit, but the sales person gave me a bigger unit (only unit available) with one month free to even out the cost
Keri K | First ImpressionsSylvester was great, polite and knowledgeable.
BEVERLY S | Overall ExperienceWould like to have 1st. Floor
JAMES H | First ImpressionsI was a little worried, because reaching someone to close out was hard. I’m not in town and had to communicate by phone but everything worked out fine in the end. Thanks you to the staff and manager at my unit.
Valvita D | Overall ExperienceSuper great experience
Gary P | Overall ExperienceThe staff was friendly and accommodating, plus I loved the fact that there was an elevator.
BEVERLY S | First ImpressionsI couldn't ask for any better service!
Kathy S | First ImpressionsHad to bring my furniture down from the third floor by walking Dow the stairs
Helen R | Overall ExperienceThis particular facility and GM Sky I had no problems with. She was professional and went above and beyond to correct the error in the system.
Shakira Y | First ImpressionsI had a climate controlled unit. I paid for insurance. My belongings developed mold that clearly came from a damp pipe. I was denied any coverage as they said it was from climate issues. Purchasing their insurance seems useless. And a climate-controlled unit shouldn’t develop mold.
BEVERLY B | Overall ExperienceI moved into the facility in 2005 and still there in 2021. Now have two units. Always clean and secure. I highly recommend this facility.
DEBBIE R | First ImpressionsI moved out on the 12th, I was charged for the month on the 13th and have not been refunded. In addition, I had many antiques and specifically chose climate control. However, over half of my valuables were ruined due to mold, which was not present when I initially moved in. I was not offered a satisfactory resolution. Furthermore, when I cleaned out my unit, i documented a watery-orange substance had leaked into my unit from the adjacent unit. I have pictures of the mold damage. I’m just asking to have April refunded since I moved out on the 12th, before the monthly due date. I was a customer for years, I’m disappointed it has ended this way.
Kelly A | Overall ExperienceVery pleased
Larry W | Overall ExperienceEmily was very helpful and professional. I would definitely tell everyone to go see her for your storage/ moving needs.
Shawna G | First ImpressionsEmily was friendly and very knowledgeable.
Darron M | First ImpressionsGreat customer service. Emily was super!
Jaime G | Overall ExperienceShe was super nice to me and very informative.
Antonio S | First ImpressionsGood customer service. Easy access.
Jaime G | First ImpressionsThis staff of this place is super nice. She know what to do and try to help the customer. I definitely recommend this storage to my friends.
JAMES K | First ImpressionsExcellent customer service and Emily Duheme is a excellent store manager and i will they other people about this excellent u-haul facility
Victor A | Overall ExperienceThe current manager Emily is awesome
Steve U | Overall ExperienceEmily was incredibly kind, professional and helpful. She was great to work with!
Carolina S | First ImpressionsUhaul has not maintained this site, the building has leaked due to poor maintenance, water destroyed all my wedding photos and personal property that I tried to keep secure in a conditioned unit inside the building, uhaul refused to investigate the cause of the damage and left me with absolutely no information as to how anything happened and I was on my own to solve the mystery. I had my own insurance that refused to help because uhaul wouldn't investigate their own damages to how water got into interior unit. Photos are irreplaceable and this one hurt bad with zero customer service.
Billy M | Overall ExperienceIt was a convenient and easy process with getting my uhaul from the mobile application. The staff was very friendly, patient, and helpful.
Curtiss Z | First ImpressionsStaff was very nice and helpful!
Samantha L | First ImpressionsEverything was great except where to park our RV. would like to have a larger space for loading and unloading. Other vehicles to close for safe reasons of not damaging my RV or someone elses.
Alvin S | First ImpressionsWhen I need another storage I will be back
DONALD D | Overall ExperienceAn excellent experience !
KENNETH D | Overall ExperienceGreat place for storage!
Dawna G | Overall ExperienceVery friendly kind helpful quick
Scott M | First ImpressionsVery friendly, quick, helpful.
Margie M | First ImpressionsThe customer service was amazing. Both women that assisted me were so helpful. This was my first time ever needed a U-Haul and storage unit and that made everything very simple and easy.
Alexandra H | First ImpressionsNot sure what's going on at this location but the staff seems lost and angry. They are super unprofessional and difficult to work with.
Roxana G | Overall ExperienceI stored very expensive guitars and musical equipment at U-Haul and I-26 for just over two years. I never worried. Ms. Carter was a great store manager and the new team has very big shoes to fill!
Daniel C | Overall ExperienceStaff was great
Jonathan P | First ImpressionsThe young lady that checked me in was patient and nice.
Christina P | First ImpressionsAlways good to work with. Will use again if needed.
Brookdale S | Overall ExperienceDebra was wonderful! Extremely helpful and easy to work with!
ALISIA C | Overall ExperienceGreat service
Trena T | Overall ExperienceDeborah was great! She was friendly and helpful and I will recommend her facility to everyone and will use it again if I ever have a storage need. Thank you Deb.
Keithea B | Overall ExperienceVery friendly and helpful
Jeanette C | Overall ExperienceGreat staff. Highly recommended.
George M | Overall ExperienceI was lucky enough to have the same young man both when I registered in and out. I would trust him with my business anytime ! Training for a management position should be his next opportunity,
Paul A | Overall ExperienceThis was the worst Experience with this facility that I had in the last 5 to 6 years
Keyshia M | Overall ExperienceHave had this unit to store items to help the needy since 2007. Thank you for your kindness for these many years.
REDEEMER L | Overall ExperienceMiss Carter runs a very efficient and secure storage site. She and her staff have amazing Customer Service. I have had nothing but a great experience with Miss Carter and crew!
Daniel C | First ImpressionsMatthew Shields was extremely professional, knowledgeable and helpful. I would definitely recommend his service at U-Haul to family & friends.
michelle d | First ImpressionsThe staff are great but the general manager Debra is super rude and not friendly at all. She hate her life and take it out of her customers. The owner of this place needs a better management.
OTMANE B | Overall ExperienceNa
Keyshia M | First ImpressionsItems in storage were completely filthy & covered in dirt & pollen. Customer service is a joke.
charity h | Overall ExperienceDeborah was awesome & personable as always! Didn’t realize that she is the general manager until after she helped me. Matthew & Sheree was pleasant as well. Very nice crew.
MARKELL B | First ImpressionsAre storage rent was due on the 15 th of every month with a three day leeway for no additional cost for late fees. I understand that. We moved out on March 2 and was charged for the whole month. Awful
robb A | Overall ExperienceVery helpful staff.
SAMUEL M | First ImpressionsI use the one on Fernandina Road Columbia SC, they were great.
FRANCES S | Overall ExperienceMy unit was at facility on Assembly St & my unit was broken into. I believe it was a inside job. They falsely advertise security features they don’t have & the door hinge on the outside & easy target.
Amelia C | Overall ExperienceThanx!
Donald S | Overall ExperienceI rented for one year and always felt safe when visiting my unit.
Glenda S | Overall ExperienceListen to the recorded calls I made. The last few weeks the customer service from the store manager (Deborah) was not great at all. The calls were always forwarded to the call center and no call back.
LOVELY N | Overall ExperienceQuentin was so helpful and kind. We had to extend the truck rental and I reserved the wrong size storage unit. Each time, the staff was very helpful!
Jessica F | ReservationAwesome service
Shakelia S | ReservationQuentin was awesome with helping with our move in.
charlene r | ReservationT
Thomas F | Overall ExperienceOver all experience was good...... only used storage 3 months. Staff was always helpful if I needed help or had any questions.
Cindy W | Overall Experienceoverall the experience was great. staff was very helpful and knowledgeable and friendly. would certainly come back for any future needs
Ken W | ReservationDeb was as nice as she could be. Also young gentleman was as sweet as he could be. AA. Sorry I don't know his name. and only way to know who I am talking about is that he was African American. bj
Barbara V | Overall ExperienceFacility convenient, well- maintained, and secure.
ROBIN D | Overall ExperienceQuinton was outstanding! He's always so professional yet he makes you feel like friend and not just a number or customer. He always goes the extra mile. He's a great asset to the company indeed!
Jamila M | ReservationGreat service.
Carol S | ReservationI understand your reasoning for requiring people to use a lock that can not be cut. I had my own version of that type lock, it wasn't round SO HAD TO BUY ANOTHER. THAT IS STUPID. I SHOULD GET $ BACK
Dana R | Overall ExperienceThank for your help in coming to my needs. It was a pleasure to rent from yall and thanks again for your business.
Michael B | Overall ExperienceNa
Keyshia M | Overall ExperienceRent high, temp always outside of range that it’s guarenteed, I was storing a lot of high end electronics and guitars, for such a premium in rent I expect the climate control to be within range!
brittany w | Overall Experience