Customer Reviews for U-Haul Moving & Storage at Hwy 620

4,220 reviews

11320 Hwy 620 N   Austin, TX 78726
(Just South of Anderson Mill Road)

(512) 258-1056

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(512) 258-1056

11320 Hwy 620 N
Austin, TX 78726
(Just South of Anderson Mill Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Team was incredibly friendly and helpful. Thanks for your wonderful service!

Hilary Campbell 
Rating:
5.0

Customer did not leave a comment.

John Ganaway 
Rating:
5.0

Amazing people And so helpful ❤️

David Castaneda  |  Overall Experience 
Rating:
5.0

Everyone I encountered was very nice. All very helpful. Great customer service.

James Dominguez 
Rating:
5.0

Easy to reserve, pick up, and return an 8 ft. pickup truck. The truck was brand new (under 400 miles) and was in perfect condition and well equipped.

Roger Ferris 
Rating:
5.0

Excellent service all around! Thank you!

Robert Johnson 
Rating:
5.0

I am very happy 😊 for your excellent service and great job 💗

Redha Kendi 
Rating:
5.0

Customer did not leave a comment.

Eric Carlson 
Rating:
5.0

Customer did not leave a comment.

BRIAN M SMITH  |  Online Move In 
Rating:
5.0

100% recomendado 💪🏻💪🏻💪🏻

Natalie Caraballo 
Rating:
5.0

I tend to rent a truck a few times a year and this is definitely my new favorite location. It’s big enough to have variety and availability without being a giant location that’s hard to traverse, and the customer service is friendly and top notch. Will prioritize reserving from this location whenever possible, going forward.

JILLIAN POMERLEAU 
Rating:
5.0

thanks

Ruben Martinez  |  Overall Experience 
Rating:
5.0

Ms Katherine’s energy was wonderfully contagious, it was my first time getting a storage unit, but she made me feel comfortable and made the process easier than I could ever imagine!

jonothan mercer  |  First Impressions 
Rating:
5.0

Great service, friendly and helpful staff. Highly recommend.

Greg Pierce 
Rating:
5.0

Christopher was extremely helpful in getting me on my way with the U-Haul truck! The whole process was easy from beginning to end! Christopher had everything ready to go before I arrived! I will definitely be renting from this location again!

Christine Sechrist 
Rating:
5.0

Manager is very personable and involved…only location I will use in Austin area.

GARY GORDON 
Rating:
5.0

Customer did not leave a comment.

fabiano daCosta 
Rating:
5.0

Very professional.

Cynthia Villasenor 
Rating:
5.0

Chris went went above and beyond the call of duty

GARY RODRIGUEZ 
Rating:
4.0

Close location. Easy to work with. Van had plenty of room and drove fine. Would use them again.

Michael McDermott 
Rating:
5.0

Best U Haul location in Austin. They are most professional.

GARY GORDON 
Rating:
5.0

Customer did not leave a comment.

Daniel Cato 
Rating:
5.0

I wanted a different location. I tried several times to get the location in round rock tx. Called the 1800 twice and was told both times I could yet rhe confirmation was different. Not sure why the app was so challenging. It told me my pick up prefferred location available but get a call the day before it was not.

Wendy Mueller 
Rating:
5.0

Great people thanks for the help

Ruben Martinez  |  First Impressions 
Rating:
2.0

Make sure to close the rental correctly, without charging the customer for nothing

Vladislav Sidorov 
Rating:
5.0

Impressed by the quick and friendly personnel would recommend to others.

NADINE SUSTAITA 
Rating:
5.0

Great detailed on how to use the truck

Dan Howard 
Rating:
5.0

There really isn’t anything that needs improvement based on our experience. The lady that assisted me was a pure delight and very easy to work with. It was a seamless process!!!

Kevin LeBlanc 
Rating:
5.0

Great and kind service. Very helpful with any questions or information. Highly recommend this location...Thank you Katherine!

Angela Lovelace 
Rating:
2.0

Arrived and no one around, had to call out “hello?”. Was told I selected a virtual pick up option for my truck, which I don’t recall asking for. No email after order confirmation. Had to keep asking for help with the pick up steps. No truck identification number on vehicle. No location for keys. It was a huge headache. Truck engine made noises. Drop off was easy.

Tiffany Cram 
Rating:
5.0

No complaints! Location was just a 1/2 mile from our starting point, so it could not have been more convenient. Staff was friendly, efficient and professional and got us on our way in nothing flat.

Donna Lawson 
Rating:
3.0

Customer did not leave a comment.

Celina Cloptom 
Rating:
5.0

Customer did not leave a comment.

Carol Britain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vamsi Bandlamudi 
Rating:
5.0

Customer did not leave a comment.

matt thibault 
Rating:
5.0

Super nice, very professional, immediately responsive, and helpful

Kimberly Sparks 
Rating:
5.0

Customer did not leave a comment.

Joel Amdahl 
Rating:
5.0

Customer did not leave a comment.

Brenda Craig 
Rating:
5.0

Katherine was an absolute pleasure to work with. She was very outgoing, professional, and a true asset to the company. I had to wait some time due to the person in front of me having a complex order, but Katherine made the wait very well worth it. I hope Katherine is there forever so when I need to rent another U-Haul I'd love to rent from her and that location again! 5 stars, A++, Highly recommend.

John Bamber 
Rating:
5.0

Courtney and the staff were amazing! Super helpful and kind. Looking forward to renting here again.

ADAM Jackson 
Rating:
1.0

The rent for a 10x15 unit is $245. I found the same unit with the same amenities for $100. The fact that UHaul would overcharge by SO much is ridiculous.

Tricia McIlree  |  First Impressions 
Rating:
2.0

The app is a clumsy mess. Took 30 minutes to navigate

steve DeRosa 
Rating:
4.0

Ridiculously expensive and not worth the money. $24.95 truck cost me $76+ for 1 hour.

Deanna Page 
Rating:
5.0

Manager was very friendly and helpful. He basically redid my reservation because I inputted everything wrong. Thank you sir!

Clint Reed 
Rating:
5.0

Very easy to use and great service from check out to check in. Quick use of truck made our short move possible. Thank you

John Brezina 
Rating:
5.0

Anna displayed wonderful customer service and clear guidance and instructions. I was very pleased with the facility as well.

Robyn Wright  |  Online Move In 
Rating:
5.0

She was GREAT!

Vincent Addams  |  First Impressions 
Rating:
5.0

Especially manager Steve is an asset for the company he does whatever to help Great Experience💪

MOHAMMAD WADIWALLA  |  Overall Experience 
Rating:
3.0

The employees inside the facility were no help at all. The vehicle maintenance worker was more help than the couple inside the facility

Lisa Bartine 
Rating:
5.0

The woman who helped me check in and out for a rental was an absolute pleasure! Kimber-something, I wish I had of written down her name! She explained everything I needed to do to start the truck and get it running safely. She also seemed to genuinely want to know how my move was when I returned. Great customer service!

KALI DAVIS 
Rating:
5.0

Customer did not leave a comment.

Glenn Paul 
Rating:
4.0

Customer did not leave a comment.

David Anderson 
Rating:
5.0

Customer did not leave a comment.

Genesys Galvez  |  Overall Experience 
Rating:
4.0

On the day that we moved out there was a strong odor of garbage permeating the floor that our unit was on. But that's the only problem , ever.

KENYA SWAIN  |  Overall Experience 
Rating:
5.0

In and out. Friendly staff. No BS. Thank you!

Charles Hawk 
Rating:
5.0

Customer did not leave a comment.

Christina Jones 
Rating:
5.0

Staff was very helpful and quick to pick up and return the vehicle.

Richard Zinser 
Rating:
4.0

Customer did not leave a comment.

Jessica Sauceda 
Rating:
5.0

Customer did not leave a comment.

Kayla Coyle 
Rating:
5.0

Nothing. Everything was as advertised

PAUL LAUDENSLAGE RIALS 
Rating:
5.0

It always have been a good experience visiting this location. The owner and the employee are always courteous. Please give them your business.

Rohit Koul 
Rating:
5.0

Katherine was great - very helpful and informative

Philip Choi 
Rating:
4.0

Only disappointment was that in order to receive a free month, you had to rent a one-way U-Haul rental. This was not clear on the U-Haul app.

WALTER SINNWELL  |  First Impressions 
Rating:
5.0

Good service and very polite customer service

Gendry Thomas Collymore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daron Reedy 
Rating:
4.0

Customer did not leave a comment.

Ian Mansur 
Rating:
5.0

Merry Christmas, and a happy new year. The truck was grand. It drove like Dasher. Took turns like Dancer. The heck kind of name is Prancer. Vixen is way better. We gassed is up like Comet and Cupid. The supplies were Donner good. Plastic was a Blitzen. It was daylight so no Rudolf… olive.

Jacob Walinski 
Rating:
5.0

I was sad to let my unit go. If I ever need storage again, this is the place to go. Great staff, great owner.

Lisa Zvonek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Tarver 
Rating:
5.0

Customer did not leave a comment.

Paul Kriegler 
Rating:
5.0

My family and friends use this location because the staff and faculty are inviting, professional, and friendly. They’re helpful and courteous.

Christina Brunson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CONNIE TRUBENSTEIN  |  First Impressions 
Rating:
5.0

Thank you

Ilshat Karimov 
Rating:
5.0

Excellent, friendly customer service!!!

John Killough 
Rating:
3.0

Customer did not leave a comment.

Jonathan Robertson 
Rating:
5.0

Everything was good. Everybody was nice and friendly and then have that much and everything they can. Thank you.

joe botello 
Rating:
5.0

Customer did not leave a comment.

Zachry Vavra  |  Overall Experience 
Rating:
5.0

Katherine was really helpful in getting me set up with a truck and storage unit. She walked me through all the steps necessary and it was a seamless process. Thank you so much for all the help!

Rene Valles  |  First Impressions 
Rating:
5.0

Thanks to everyone that helped us at this time, Katherine At this Location on 620 and Austin Was very helpful. Thank you for all her help and service. You made a great experience for us. From the beginning of our process until the end, everyone at this location was awesome.

Dee Smith 
Rating:
4.0

Customer did not leave a comment.

walter green 
Rating:
5.0

Customer did not leave a comment.

Darla Castelli 
Rating:
4.0

Location was closed upon returning the rental. The rental return was handled via U-haul share website.

Cashay Carter 
Rating:
5.0

Customer did not leave a comment.

Bruce Macartney-Filgate 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delilah Vaoga  |  Overall Experience 
Rating:
3.0

The AC didn’t work for two months, everytime I wanted to go into my office I had to call the manager because my clicker didn’t work.

noe ramirez  |  Overall Experience 
Rating:
5.0

The only thing I do not like is that, unlike typical rental vehicles, they do not come with a full tank of gas.

Kevin Ballou 
Rating:
5.0

Customer did not leave a comment.

Ashton Bourque  |  Overall Experience 
Rating:
5.0

This place is 5 Star The people are 5 Star This place will go beyond and above They gave me every chance possible to get my belongings, I just was in a bad place and couldn’t I have no complaints against them, great people

Tommie Carter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID COOPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Garza 
Rating:
3.0

I had a little difficulty receiving confirmation

Linda williams 
Rating:
4.0

Customer did not leave a comment.

Emilie Brooks 
Rating:
3.0

Customer did not leave a comment.

Laura Navejas 
Rating:
5.0

Customer did not leave a comment.

Cathryn Cole 
Rating:
5.0

Customer did not leave a comment.

Micah Huckvale 
Rating:
4.0

I got overcharged for a day - Returned the vehicle at 10 am , the location only checked out the vehicle in the system at 7 pm !! To add insult to injury - I was charged for an EXTRA day!! . My recommendation is that the staff pay better attention to check in times so this unnecessary aggravation does not happen to other customers - and customers pay attention to your final bill.

ANDREW FERNANDES 
Rating:
5.0

Easy and smooth experience. Good customer service. What I would expect, so much better than the last 3 uhauls I have done business with.

Seth Erickson 
Rating:
5.0

Kathrine was extremely helpful and very nice.

Jeff Simon 
Rating:
5.0

Best Managed facility in Austin. 👍

lucille Faulkner  |  Overall Experience 
Rating:
3.0

Everything was good with us rental until I returned the van on 10/28. There was a man working there who approached me in the parking lot. He was upset with where I parked the van. I offered to move the van and he took the keys and said he would check it in later. I offered my receipt for the gas and the mileage. He said he would check it in later. I asked if anyone else was working and he said it was “him and God”. I walked into the office and spoke to the woman working the counter. She properly checked in my rental, booked the mileage, verified the fuel and updated my receipt. The man just sat behind the counter staring at me intensely. The whole experience was very uncomfortable. If the woman hadn’t been there I would have left without getting a receipt because the man was so rude and aggressive.

Cathy Kerr 
Rating:
5.0

Customer did not leave a comment.

Mike Sanchez 
Rating:
5.0

Customer did not leave a comment.

STEVEN CROUCH 
Rating:
2.0

The truck latch was damaged and I had a very hard time trying to get the latch to close and was very time consuming.

Sherry Hartsfield-Bell 
Rating:
5.0

We love this location. They are very friendly, professional and honest. Even though this is a bit further from our house, we rather do business with this location. We rent a van 3 or more times a month. So we do spend a lot of money with Uhaul. We are pleased we found a location to suit our needs.

Christina Jones 
Rating:
5.0

They were able to upgrade me from a 15’ to a 20’ foot which was appreciated. However, I forgot to ask for the 10% military discount. Anyway thst can be credited back? Thank you!

DOUGLAS MULLEN 
Rating:
1.0

Poor service

debra blackwell 
Rating:
5.0

The staff was very friendly and informative!

Wonyoung Kin 
Rating:
5.0

The woman staffing this location was very friendly and took care of business very quickly.

William Anamosa 
Rating:
5.0

Customer did not leave a comment.

Stacey Corley 
Rating:
5.0

Steve holds a unit for our business needs every holiday season. We rely on his location, and he goes out of his way to accommodate us each year. We will keep coming back!

UPS Justin Young  |  First Impressions 
Rating:
5.0

Prompt and Kind service. Great experience.

Taryn Gaines 
Rating:
5.0

Customer did not leave a comment.

Joe Mercer  |  Overall Experience 
Rating:
5.0

I was pleased with service. When I dropped off the truck they even offered a bottle of water. That was nice.

MARTIN ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Eyal Ben Gal 
Rating:
5.0

I was satisfied with uhaul, nice clean truck and the rental price was reasonable, The location was convenient for me.

Laura Crosby 
Rating:
5.0

Our Uhaul in person rep was amazing.

Beck Elizabeth 
Rating:
3.0

How about scheduling a drop off location that is close to your home. U-Haul needs to improve on assigning locations that are more convenient and closer to your residence.

Jason Capps 
Rating:
5.0

Customer did not leave a comment.

Andrew Chipman  |  First Impressions 
Rating:
2.0

Bad location to get to as a customer. Customer service was almost non existent.

Steven Maxwell 
Rating:
5.0

Steven and Team were phenomenal! Many thanks!! Jeff.

JEFFREY VOPAT  |  Overall Experience 
Rating:
5.0

They were incredibly nice and very professional. They are way better at this location then past location we used. This location is a little further away. But we rather do business with them then the closer U-Haul.

Rob Kerr 
Rating:
5.0

Customer did not leave a comment.

Kevin Kerley 
Rating:
5.0

Check in was fast, easy, and friendly. Everything was great. There isn't honestly anything to improve. Start to finish went smoothly.

Lyn Bullard White 
Rating:
5.0

Katherine was awesome. Friendly, helpful, professional

Jeffrey Gonzales 
Rating:
5.0

Out standing. Beyond expectation.

KAREL ZUZAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo Macias 
Rating:
5.0

Very nice staff. Thank you

Alexander Ball 
Rating:
5.0

Owners were very welcoming and family oriented. If i need a storage again, this is the place i will be returning to.

Tung Nguyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Taylor 
Rating:
5.0

Customer did not leave a comment.

Dianna Harp  |  First Impressions 
Rating:
5.0

Money Miss Catherine with a k was super nice and had a couple laughs with her. Really nice clean place.

Charles Springer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zongxin Liu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

J Eduardo Fajardo  |  Overall Experience 
Rating:
5.0

Their customer service is top notch . If you need storage unit also top notch

David Castaneda 
Rating:
5.0

Customer did not leave a comment.

Alec Kennison 
Rating:
5.0

The whole staff was excellent. We ran into a slight problem in the beginning due to online booking and the Kathy and Kim jumped into action and solved it. They showed me my options, and we actually found a better unit for my needs. They were amazing, friendly and definitely one reason I will recommend this place.

Christopher Montoya  |  First Impressions 
Rating:
5.0

Kathy is amazing. Fantastic person always willing to help.

Jefferson Schill  |  Overall Experience 
Rating:
3.0

I just want to say, I’m I little disappointed with the 25$ parking place’s management. I waited 6 months to get one and 2 months after I finally get one I’m asked to move out of it because of needing to get more u-haul trucks and parking for them. Well , this is all well and good but for one thing . You see, I was told everyone that had one of those spaces , had move out by June 1. But upon of my storage space on August 8, there was still people in some of the spots. Talk about special privileges!!!

ROBERT BOOKNIS  |  Overall Experience 
Rating:
5.0

Steve is a wonderful manager!!! I have rented there at this location for 20 plus years!!!! I just added a 3rd unit and never have had any complaints!

CHRISTINE MIXON  |  First Impressions 
Rating:
5.0

The staff were very helpful and accommodating.

ARNOLD SAMANIEGO  |  First Impressions 
Rating:
3.0

Everywhere else where I’ve had storage would have access to the storage unit until 11:00 pm or later

LISA LOPEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher McGinty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Peterson  |  Overall Experience 
Rating:
5.0

.

JEREMY JOHNSON  |  First Impressions 
Rating:
5.0

It’s a nice facility, with really friendly and helpful staff.

SHAWN SPENCER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davianna BICKHAM  |  First Impressions 
Rating:
5.0

The staff are amazing and very helpful

Sandra Harris  |  First Impressions 
Rating:
5.0

The lady that helped us was amazing

David Castaneda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FULTON RENFRO  |  First Impressions 
Rating:
5.0

Steve was very helpful during a difficult and stressful time. We really appreciated his assistance.

GISELLE PRICE  |  Overall Experience 
Rating:
5.0

All storage prices have increased so that I cannot afford to choose U-haul storage in the Austin area.

Becky Ray  |  Overall Experience 
Rating:
5.0

Steve the manager,Is the best customer i ever had 10 star to him

Carlos Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fritz Jaenike  |  Overall Experience 
Rating:
5.0

Katherine was the best! Very helpful, thorough and pleasant to work with!

LOLITA MCCORMICK  |  First Impressions 
Rating:
5.0

Thank yall so much!!! Yall were very helpful and understanding.

RICHARD GEIGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HUBERT POTTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Perea  |  First Impressions 
Rating:
5.0

Ms. Katherine was amazing! She was very helpful and kind!! Lovely team!!

Elizabeth Bedford  |  First Impressions 
Rating:
5.0

Thank you so much. Best ever

Georges Waked  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fritz Jaenike  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emilia Perkins  |  Overall Experience 
Rating:
4.0

Everything was great except for billing. I had several issues over 10 months with your management timely processing checks from Charles Schwab. I was always worried every month whether you received my payment. It got so bad I had to send my payment for the 14th on the 3rd to make sure it was received. Sometimes that didn’t help and received emails asking for the payment anyway. Otherwise, the facility was great.

Alan Knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GISELLE PRICE  |  First Impressions 
Rating:
5.0

Steve was great. Very nice to work with. Definitely would recommend u haul

Melissa Kreer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Gilley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELICA AGUILAR  |  Overall Experience 
Rating:
5.0

Yes nice stay was only there for 1 year but very convenient and clean -shout to you Mr Steven thanks take care Sonya.

Sonya Marshell  |  Overall Experience 
Rating:
4.0

Only issue that I had was that I reserved the unit online with a special for first month free with truck rental but they did not have the space listed on my reservation and did not honor the online special

Tammie Castiglione  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS SHERRIER  |  Overall Experience 
Rating:
5.0

I’m 60 years old and I have used U hauls in Tx, Ohio, Tennessee and this by far has been the best place and the friendliest and most helpful.

Tommie Carter  |  First Impressions 
Rating:
5.0

Thank you for everything, I really enjoyed doing business with you. Best, Bashak

basak ilhan  |  Overall Experience 
Rating:
5.0

I had unit for 18 years.

A HARDCASTLE  |  Overall Experience 
Rating:
5.0

The employees were totally awesome. I’ve never been to a Uhaul facility storage unit with people so happy and outgoing especially the woman there. I don’t know her name she was very kind to me. She has blonde hair. Just wanted to say thank you very much U-Haul for the awesome company. Thanks again.

KENNETH BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON BACON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDNA AYALA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enzo Depontes  |  First Impressions 
Rating:
5.0

Katherine Walker helped us throughout this entire experience. She is the only reason we chose to do business with UHaul. We came in and had no idea how the process worked. She was patient, friendly, and answered any and all questions we had. We are so grateful for her wonderful customer service. Katherine is the absolute best! Give that woman a raise or a big bonus! God bless her beautiful soul!

CAROLYN HUNTER  |  First Impressions 
Rating:
5.0

Beat Uhaul storage and rentals in the country! Steve is a Great leader and his tenants and employees Love him! I would definitely only choose this location even if it’s inconvenient!

Steven DOMINGUEZ  |  Overall Experience 
Rating:
5.0

Steve and the staff at UHaul were excellent. The only reason for moving out is because I relocated to New Braunfels and it was about 1.5 hours from the house to the storage facility.

Pat Eggenberg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos Escamilla  |  Overall Experience 
Rating:
5.0

The manager here is awesome. He seems to treat his employees really well. Chris helped me with my unit and with fixing a problem with my clicker, and he was friendly and helpful.

KARMEN THOMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakisha Thornton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Pietsch  |  First Impressions 
Rating:
5.0

The staff here is amazing!! Every was super sweet, patient and helpful!

Carolyn Solis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marvin kelly  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

murray Edmiston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamia thompson-davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammie Castiglione  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Davis  |  First Impressions 
Rating:
5.0

Kim and Steve are Awesome!!!! This is the Best Uhaul in Austin!!!!

Katherine Walker  |  First Impressions 
Rating:
5.0

Katherine was so professional and helpful. She was very patient with me finding the right size storage with the right location. Truly made what was suppose to be a stressful process very calm and satisfying.

Brandalynn Hadley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Fernandez Rincon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kenny Axton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon portie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alejandra Barba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina Legette  |  Overall Experience 
Rating:
5.0

The staff at the ahual were very helpful and informative.

Alejandra Barba  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tammy Coursey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emilia Perkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Johnson  |  First Impressions 
Rating:
5.0

The staff is great, very friendly and informative. I've leased, multiple units in the past. Thanks

Ron Rocha  |  Overall Experience 
Rating:
5.0

Steve and Cliff are friendly and efficient. They meet my businesses’ needs year after year. I’ll keep going back!

UPS Justin Young  |  First Impressions 
Rating:
4.0

The staff at this location were very friendly and helpful. Thanks!!

Kameron Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny Axton  |  Online Move In 
Rating:
5.0

Thank you, We are looking forward to using our storage. Best, Bashak Ilhan

basak ilhan  |  First Impressions 
Rating:
5.0

Steve was very nice and easy to work with!

Amanda Anderson  |  Overall Experience 
Rating:
5.0

Best storage company I have experienced number 1 out of 9 other companies

Kenneth Clarkson  |  Overall Experience 
Rating:
5.0

Steve was amazing over the 6 years I used their facility. The rest of the staff was as well, but he always went out of his way to say hello and make sure I had everything I needed. He is good people and has a great attitude.

KESA WILSON  |  Overall Experience 
Rating:
5.0

Any time we had an issue the staff was always helpful.

Jaime Jimenez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J Eduardo Fajardo  |  First Impressions 
Rating:
5.0

From beginning to end this was an amazing experience! The staff are professional and understanding of your storage needs. I would recommend anyone to this facility and will return to this location if I ever need another storage unit in the future. It is 100% 5 stars 🌟!

Sarah Miller  |  Overall Experience 
Rating:
2.0

My garage door was often hard to lift or close, also there wasn’t a light in there and I had to put one in myself, people who rented out storage space for office space often blocked my garage entrance, while moving one person had to hold door up or we rigged it with a pole. The owner never replied to any emails after complaint was filed he said he would investigate it and that’s it. Never got a credit nor reimbursed me any money. Another manager from another area tried to get me some type of help for me but it didn’t happen.

TELISA OLUKOTUN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Tzuban  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert storch  |  First Impressions 
Rating:
5.0

Steve is not an employee he is an ASSETT to the company man with integrity dignity and very helpful..they dont make em like that no more

MOHAMMAD WADIWALLA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE GEORGULAS   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Candace Horton  |  Overall Experience 
Rating:
5.0

Steve and his crew go above and beyond!

Jerica Swiger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aida Marchad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

murray Edmiston  |  First Impressions 
Rating:
5.0

The best place in Texas!! Steve and Linda are the best managers ever!!! You doing need to look anywhere else if you need storage or a uhaul!! Thank you for always being there to help when I needed it.

Joy HERRING  |  Overall Experience 
Rating:
5.0

👍👍👍👍

DARREL SLACK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alixzander Lofgreen  |  Overall Experience 
Rating:
5.0

The team did great!

MARLON WILTURNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Stracener  |  Overall Experience 
Rating:
5.0

Friendly and helpful beyond expectations. Made a stressful move day less so. Really went above and beyond to make everything as smooth as possible.

John Cox  |  First Impressions 
Rating:
5.0

Excellent service

SANDRA AMEZQUITA  |  Overall Experience 
Rating:
5.0

The most professional and fare rental agreement I found in NW Austin. No monkey business, just fare, honest and reliable treatment.

MARTIN and ISA FOSTER  |  Overall Experience 
Rating:
5.0

Kindest people ever so very helpful. Hard to deal from out of town which added the third party, but they never missed a beat. Best experience I've had with storage. THANK YOU!

Chris Johnson  |  Overall Experience 
Rating:
5.0

Good place 👍

Ron Rocha  |  Online Move In 
Rating:
5.0

Thanks for your attention to my needs and making it easy

Juannetta Brown  |  First Impressions 
Rating:
5.0

I have rented trucks a number of times from this location. I stored some of my household goods for almost a year. I bought quite a few moving boxes, paper, tape etc. In that period of time I got to know Kim and Steve and the staff. They are wonderful people to work with and to get to know. I believe I am done with moving in my life but I will continue to brag about these folks.

Tim Collins  |  Overall Experience 
Rating:
1.0

I believe the dimensions were misrepresented. I wanted a space that was 5x5x5. I was given a 3x8 space with a small door, certainly not big enough to put my items into the space. I therefore wasted half of my day and ended up canceling the rental.

Nicolas Cutillo  |  Online Move In 
Rating:
5.0

The service was professional, friendly, and enjoyable. One of the best customer service experiences ever.

Douglas Pierce Gray  |  First Impressions 
Rating:
5.0

The owners Steve & Kim Hawkes went above and beyond, to make my storage experience a success.

Katherine Walker  |  Overall Experience 
Rating:
5.0

Steve and Kim have been absolutely amazing, helping us thru a very difficult time. I recommend them to anyone in the Austin area that needs a U-Haul or a storage facility. Thank you Steve and Kim

JOHN RITTER  |  Overall Experience 
Rating:
5.0

This facility is very well managed.

Ron Hensley  |  Overall Experience 
Rating:
3.0

620 moving and storage was great. UNFORTUNATELY UHAUL initially booked me into a facility with NO VACANCIES. And a few days before move had to SCRAMBLE to find a place. 620 moving and storage steeped up and got me a unit

TRUMAN CRANE  |  Overall Experience 
Rating:
5.0

I have stored my items at many different storage units and the Austin area for the last 20 years. I have to say this has been my best experience with a storage company. And not only because it was U-Haul but because of the staff. Steve and Catherine and everybody else did everything possible to make my move in and move out as smooth as possible. I encountered some challenges that were beyond my control during the move out and they totally accommodated me. Other places would not have done that. They kind of became my family. I highly recommend this storage and plan on using them again in the future. The personal touch that I got made all the difference. I wish all businesses treated you as good as this place does. Thank you guys so much.

Roxanne Massey  |  Overall Experience 
Rating:
5.0

Steve and Kimbra are fabulous and always there with a smile ready to help I’m anyway

Kelly Simon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER CALDERA  |  Overall Experience 
Rating:
5.0

Employees were very helpful, friendly, courteous, and assessable when needed.

Nadine Sustaita  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Tidwell  |  Overall Experience 
Rating:
5.0

The service is outstanding...The staff went above and beyond to make sure all of my needs were met. 👍

Michael Carlton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Nicolas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Harvey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan Storevik  |  Overall Experience 
Rating:
5.0

The kindest lady helped me out, I believe her name was Kim, she was amazing and definitely deserves a raise.

Sevyn Cramer  |  First Impressions 
Rating:
5.0

I highly recommend this storage facility. One of the cleanest I've used. Incredibly helpful and friendly owners.

Dustin McCartney  |  Overall Experience 
Rating:
5.0

The manager was super friendly and super helpful. I wasn’t able to access my unit at first. But then we were able to the young lady on site. She was able to allow access to my unit, she even added 24/7 access. I was grateful

Stephanie Gerlock  |  First Impressions 
Rating:
5.0

Great staff. friendly, and understanding.

Eric Bowie  |  Overall Experience 
Rating:
5.0

Except for using Google maps the address comes up in a big field they need to fix their Google maps in safari maps because the facility is 4 miles away from field otherwise great storage I recommend it to everyone nice and clean friendly people

KENNETH BAILEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dixon Grossnickle  |  Overall Experience 
Rating:
5.0

I would give 10 out of 5 stars for Katherine and James at the Anderson Mill location. They were amazing, and we’ll definitely be leaving a 5star Google review!

Megan Gillespie  |  First Impressions 
Rating:
5.0

Please keep being amazing. I appreciate everything you have done for me. From my first move in 2017 till yesterday, your my favorite facility.

Joel Tesfaye  |  First Impressions 
Rating:
3.0

I had a storage unit at this facility for five years. During this time, my unit was burglarized, with many valuables stolen. While the manager endeavored to be as helpful as possible, the theft made me question safety and security measures, and expedited my move-out process.

ANDRE` MORGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Snow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mel Koci  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

greg nelson  |  Online Move In 
Rating:
5.0

This was a great facility. Steve and the others were always friendly and professional. I would definitely rent from this location again should the need ever arise. They get a gold star from us!!!

Debbie Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Tidwell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Linville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ATX Premium Used Equipment Teresa Martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Suellen Jordan  |  Overall Experience 
Rating:
5.0

Very good service, really liked the management team

Susan Hall  |  Overall Experience 
Rating:
5.0

The manager, Steve, was efficient, knowledgeable, and helpful.

Thomas FEATHER  |  First Impressions 
Rating:
3.0

The gate entrance box should be set back about six feet. In order to gain entrance you have to get out of your vehicle, walk up to the box and scan your card, then walk back to your vehicle to drive in. That is very inconvenient.

Sean Butler  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lauren Bos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlyn Marshall  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rich Ethridge  |  Overall Experience 
Rating:
5.0

Mr. Steven Hawks was professional, polite and extremely helpful and understanding! Cannot thank him and his staff enough!!!

Steve Winans  |  Overall Experience 
Rating:
5.0

Convenience, excellent service, moving carts, and no issues. I highly recommend using this location. DJ

Debbie Jamieson  |  Overall Experience 
Rating:
5.0

Had a great experience with this uhaul facility. The owner and staff are excellent! Will definitely use them in the future. Thanks

Mel Koci  |  First Impressions 
Rating:
5.0

Employee very helpful, courteous, friendly and very thoughtful.

Nadine Sustaita  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yeager Paz  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Gail Niziol  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMELA FLYNN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ryan Storevik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY GRIMES  |  Overall Experience 
Rating:
5.0

I’m a returning customer who originally walked in years ago. I come back to this location because everyone is so helpful, professional, and friendly. I’m so thankful for all of the people working at this location. Great selection of personality and professionalism.

Christina Brunson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Watts  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard Nunn  |  Overall Experience 
Rating:
5.0

Great service, clean location , very friendly staff. Very satisfied with the experience.

Sean Shatterfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Land  |  Overall Experience 
Rating:
5.0

The facilities, hours and personnel were absolutely the best. Between storage and truck rental, I could not have asked for more.

DAVID AYERS  |  Overall Experience 
Rating:
5.0

Amazing staff. Just moved from AZ and they helped us with our challenges and helped our anxiety level go down. Thank u!

Corina Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EMMA LEHRER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bindia Shah  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chris Cowden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorman Mederos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY PON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Diaz-mrabet  |  Overall Experience 
Rating:
5.0

The staff was very polite, friendly and helpful. The manager was exceptional and went above and beyond to accommodate us.

michelle whitaker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dixon Grossnickle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Glenn BP  |  Online Move In 
Rating:
5.0

The staff was awesome and very informative. Thank you V. Richardson

Valerie Richardson  |  Overall Experience 
Rating:
5.0

Very professional; very safe!

SHARIFFA EDWARDS  |  Overall Experience 
Rating:
5.0

I absolutely love the family vibe that this business has. Your customer service is excellent and you keep your facility clean and safe. I am a woman and I have spent many times alone in the storage area and always felt safe. I would absolutely recommend your storage business to anyone!

Carol Britain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen smart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Grim  |  Overall Experience 
Rating:
5.0

Great people to work with...pleasant, helpful, and organized. The facility are easy to access and well lit and well maintained.

wendy anderson  |  Overall Experience 
Rating:
1.0

We contracted moving help at an agreed price. The movers up barged us 200 bucks to move a safe. They took longer then needed …5 hours instead of 4 because they moved slowly. Asked for an additional 475 dollars plus a tip. Argued with me and wouldn’t leave. They wanted over 1100 u me when it was all said and done for 5 hours of work. 200 an hour! -100 an hour a piece! Must have doctorate degrees. Total rip off. Never again!!!

RICK MINOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL MICHAEL MICHELINI  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LEON BROWN  |  Online Move In 
Rating:
5.0

Excelente servicio y excelente personal

Jorman Mederos  |  First Impressions 
Rating:
5.0

Great service from start to finish.

ROBERT WITHERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Richardson  |  First Impressions 
Rating:
5.0

Wonderfully friendly owners and staff

Ron Hensley  |  First Impressions 
Rating:
5.0

David and Kim were very friendly and competent!

GEORGE GEORGULAS   |  First Impressions 
Rating:
5.0

THANKSSSSSSSSSSSSSSSSSS

Gloria Ellis   |  Overall Experience 
Rating:
5.0

Staff is extremely helpful. I could not be happier.

Peter VanKuren  |  First Impressions 
Rating:
5.0

Steve was great. I would rent here again and recommend to my friends.

Stanley Bratton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Nunn  |  First Impressions 
Rating:
5.0

Steve and his crew do an awesome job. Very friendly, helpful and professional. The facility is very clean and well maintained.

ED MICHALKIEWICZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karissa Weatherly  |  Overall Experience 
Rating:
5.0

Muchas Gracias!!!!!!!!!!!

Gloria Ellis   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES & JEANETTE GOMEZ  |  First Impressions 
Rating:
5.0

Great place and good people!

Marcelle Coronel  |  Overall Experience 
Rating:
5.0

Steve the Mgr at 620 and Andersen Mill location is awesome !!!!! AWESOME!!!!! Iv rented from Steve before I’m telling all my friends to go see Steve . He’s kind , friendly and even though I was a wreck he made me feel better by being calm

TINA WATSON  |  Overall Experience 
Rating:
5.0

Steven Hawks always provides SUPERB Customer Service!!!

Bruce Simcik  |  Overall Experience 
Rating:
5.0

I have had my storage there for 5 years and everyone has been great from phone call questions to in person interaction.

CHARLES BALDWIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Martinez  |  Online Move In 
Rating:
3.0

Booking was great, very easy, and the unit was clean and move in ready. However there is only 1 elevator to get the the second floor and 4 other people were all trying to use the elevator to get to their storage units, so I had to use the stairs until a spot open. This made thing way more difficult and it took far longer. Also the website was not working so dropping off the uhaul it shows we we were another day late when we got the truck their before the cutoff.

Ryan Perez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zuri Sheard  |  Overall Experience 
Rating:
4.0

It was not any problem but the unit had both a leftover rat trap and an item from the previous tenant. I removed both with minimal trouble but would have expected the unit to be bare.

Brian Mckeefery  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mas Owen  |  Overall Experience 
Rating:
5.0

The manager Steve is awesome , helpful and kind .

TINA WATSON  |  First Impressions 
Rating:
5.0

Todo excelente, Steve y Kim dan excelente servicio.- Lo recomiendo al 100%

Marcela Resendiz  |  Overall Experience 
Rating:
5.0

This U-Haul facility went far beyond taking care of me and my needs I appreciate everything they did for me. The owners were kind of friendly and helpful at all times. I always felt like it was my own garage that’s how they made me feel.

Heide Burkhardt  |  Overall Experience 
Rating:
5.0

Really appreciate the staff, every interaction was a positive experience. I would definitely use this facility in the future and recommend to friends. Thank you!

Brett Neely  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross COOLEY  |  First Impressions 
Rating:
5.0

Steve is awesome. He and his crew are professional and honest.

Anthony Carrillo  |  Overall Experience 
Rating:
5.0

Steve, was very friendly, professional and informative. There was a hiccup in my reservation and Steve took the time and effort to insure a positive resolution was reached. Very impressed with Steve.

ED MICHALKIEWICZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WANDA LEE  |  Overall Experience 
Rating:
5.0

Great people to talk with and work with. Thanks guys

Frank Sanders  |  Overall Experience 
Rating:
5.0

The owner Steve was very friendly. The associate that was helping was amazing. I wasn’t sure what size storage I needed and he showed me several options. I will definitely recommend this facility to anyone asking in the 620 Austin, Cedar Park area.

Eric Bowie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Galloway  |  Overall Experience 
Rating:
5.0

Thank you for always being so helpful and friendly. Entire staff in both locations (Cedar Park and 620/Anderson Mill-Austin) have been very kind.

Leslie Clays  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Reyes  |  Overall Experience 
Rating:
5.0

The staff at U-Haul were super helpful and very professional. I would highly recommend this establishment to any business owner or individual. Top-notch and quality customer service!

Laura Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diosvani Gonzalez Sardinas  |  Overall Experience 
Rating:
5.0

The entire process from booking to move in was flawless.

Faith Ikiaras  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Rossland  |  Overall Experience 
Rating:
1.0

I was not aware of the hours of operation. We made it on time but was unaware that we would be locked in; we tried calling the manager or owner but no answer. I am moving my stuff out ASAP and never doing business with these guys again; never ever ever.

JULIAN MARTINEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Reynolds  |  First Impressions 
Rating:
5.0

Awesome people working there; they were kind, helpful, professional, and made me feel at home. I will definitely recommend this store to my coworkers friends and family. Thanks much!

Dilworth scott  |  Overall Experience 
Rating:
5.0

The facility was the cleanest storage I have ever used. The ladies were always friendly.

Gary Long  |  Overall Experience 
Rating:
5.0

Over the years I have used several different storage facilities. I have never experienced the level of customer service that is offered at the 620 facility.

Charlotte Hale  |  Overall Experience 
Rating:
5.0

Very professional and service oriented.

STEVEN WHITLOCK  |  Overall Experience 
Rating:
5.0

David was extremely polite, professional, and was eager to assist me with quickly getting on my way. I was running late and needed to be done with my move in a hurry. He made it seamless and easy.

Christina Brunson  |  First Impressions 
Rating:
5.0

Steve and the staff was so helpful and made me feel like one of their family. Glad I made this choice

Steven Garlington  |  First Impressions 
Rating:
5.0

Both managers were friendly, helpful and accommodating. Facility is top-notch!

Keith Ellis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kassan kadour  |  Overall Experience 
Rating:
5.0

Very friendly staff, were able to accommodate our needs quickly.

Mary Serda  |  First Impressions 
Rating:
5.0

Great friendly people.

PETER COX  |  First Impressions 
Rating:
5.0

Better parking needed. More move in carts needed

Kristen Desjardins  |  Online Move In 
Rating:
5.0

Kim and Steve are awesome

Kraig Stahl  |  First Impressions 
Rating:
5.0

This is the best run uhaul operation I’ve ever used!

Stuart Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Dean  |  First Impressions 
Rating:
5.0

The manager was very informative and helpful.

Heide Burkhardt  |  First Impressions 
Rating:
5.0

Great staff.

ROGER PECINA-VILLARREAL  |  First Impressions 
Rating:
5.0

It was all great at this location.

Chris Castle  |  Overall Experience 
Rating:
5.0

The onsite property managers were awesome to deal with... quick and easy! Really nice people!

Stu Bailey  |  First Impressions 
Rating:
5.0

Steven Hawks made this a VERY easy process. I will definitely recommend to others.

Charlotte Hale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Shetler  |  Online Move In 
Rating:
5.0

This is the cleanest and nicest storage facilty that I have ever used. All the staff and owners are very friendly and helpful.

Norman Grimes  |  Overall Experience 
Rating:
5.0

Our experiences here are very good. Premises were always clean, well lit, and the Hvac well run. The premises always smelled good and the people were wonderful to work with.

KATHRYN PAYNE  |  Overall Experience 
Rating:
5.0

Steven was a pleasure to work with! We appreciated all the help he provided getting us settled into our storage and when we left.

Rene Alvarez  |  Overall Experience 
Rating:
5.0

Top rate facility. Steve and Kim are the best! I move around a lot for work and like to use U-Haul products. This facility in Austin was the best I've rented over the last 25+ years. Always clean, well lit, and friendly staff. Beyond "5 Star" service! Thank you Steve and Kim!

PETER TOLLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Bylander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES GUILLORY  |  Overall Experience 
Rating:
5.0

GREAT JOB! Arjun was very helpful and courteous. He walked me over to show me my unit and how to use the pass card to get into the lot. The unit was clean and ready to go. The carts that are provided are very useful when loading and unloading my boxes. Steven was also very helpful allowing me to look at the trucks on the lot and explaining the size differences. Yep the 20' truck is going to work out perfectly. Also I liked how they are practicing the Social distancing and face covering when going into the office. I felt at ease.

Chris Castle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Scott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Greger  |  Overall Experience 
Rating:
2.0

First of all my reservation was confirmed online. Then I receive a phone call to confirm as usual. She has the wrong date and time. So we corrected that. When I arrive I'm then told the truck is at a different location about 7 miles away. Now keep in mind time is extremely valuable because im moving 3 hours away due to losing my job. So we get there and its a long line , etc. If only I would have been told this it would have been fine. My sister and brother-in-law came to help drive our vehicles and load. So no it wasn't a great experience. I was very disappointed. And the guy that was handling everything was not pleasant either. He kept saying let's go outside then no let me take a look. I said I don't see a 26' truck here. That was my first clue something was wrong. It took 25 mins to figure that out.

Maria Sobala  |  Overall Experience 
Rating:
5.0

This Uhaul is the best place ever! Mr. Steve, Ms. Kim and all of the employees are amazing, always willing to help, and provide stellar service. I would not go anywhere else! I highly recommend them! You will not be disappointed.

Erica Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Freed  |  Overall Experience 
Rating:
5.0

Awesome group of folks handling the business here.

Caesar Ramos  |  First Impressions 
Rating:
5.0

All the staff and especially Steven were helpful, positive, and patient.

paul gilmore  |  Overall Experience 
Rating:
5.0

These people are the best. Thank you!

Frank Sanders  |  First Impressions 
Rating:
5.0

Great all year around

sylvester williams  |  Overall Experience 
Rating:
5.0

People were nice and helpful

Shanna Kelley  |  First Impressions 
Rating:
5.0

Im a very satisfied customer. The managers and employees were excellent and very helpful. The box’s and packing tape are very good products

Raymond Butler  |  Overall Experience 
Rating:
5.0

Excellent service and good tips from management to help make it easy.

Raymond Butler  |  First Impressions 
Rating:
5.0

Friendly, efficient and overall the type of transaction I would hope for.

James Bylander  |  First Impressions 
Rating:
5.0

There Awesome and super helpful

Angela Hansen  |  First Impressions 
Rating:
5.0

Kimber and Steven are amazing. They seem to always be there and when they aren't, their staff are, and are just as friendly. I was there for over 5 years. They are the best. Thank you and your Team.

BARRY WILKINS  |  Overall Experience 
Rating:
5.0

Staff is awesome!

robert storch  |  First Impressions 
Rating:
5.0

Arjun was very friendly and professional. Excellent customer service!

Carol Britain  |  First Impressions 
Rating:
5.0

Had a storage room for 12 years without a problem

DIANA BERRY  |  Overall Experience 
Rating:
5.0

People are very very friendly

Getu Beyene  |  Overall Experience 
Rating:
5.0

The folks at the 620 storage are the best I have encountered in the business. Thank you !!!

Charles Luther  |  First Impressions 
Rating:
5.0

Very good storage unit. It helped us out while moving.

CHARLES BOLLINGER  |  Overall Experience 
Rating:
5.0

Excellent experience with no issues!

cassandra davis  |  Overall Experience 
Rating:
5.0

Steve was simply amazing! He was Friendly, courteous, and genuinely pleasant to work with for my rental needs. I'll be back in a couple of weeks! Thanks Steve for putting my anxiety at ease. Malkia

MALKIA ROBERTS  |  First Impressions 
Rating:
5.0

Great experience

Brett Funderburg  |  Overall Experience 
Rating:
5.0

very nice

Maria Sobala  |  First Impressions 
Rating:
5.0

Steve and his staff were very friendly, helpful, accommodating and professional, We will definitely use this location in the future!

TERI HOLMSTROM  |  Overall Experience 
Rating:
5.0

No problems

JAMES EGGELING  |  Overall Experience 
Rating:
5.0

The staff at this location are knowledgeable, helpful, professional, and friendly. I definitely recommend this facility to anyone needing storage and/or moving trucks and supplies.

David Whiteside  |  Overall Experience 
Rating:
5.0

Steven Hawks and his crew were very helpful in explaining my choices of storage space and helping me through the move process

Thomas Manayathara  |  First Impressions 
Rating:
5.0

Great staff, well maintained, excellent 20+years on this site

Thomas Cox  |  Overall Experience 
Rating:
4.0

Long - run the manager did the right thing -

Jane McCaskie  |  First Impressions 
Rating:
5.0

Nicole,Steve,Kim & the rest of the staff was awesome.. The equipment that's there made moving easy..the prices, everything was GREAT!!. I couldn't be more thankful & happy. 😀

jimi spinks  |  Overall Experience 
Rating:
5.0

Secure place.

JULIA LIVENGOOD  |  Overall Experience 
Rating:
4.0

No additional comments.

FRIEDA STOCKTON  |  Overall Experience 
Rating:
5.0

He was very courteous and professional.

Galen Wasem  |  First Impressions 
Rating:
5.0

Rod was very helpful in assisting me with renting me a storage unit. He was very knowledgeable and friendly! 👍😊

Ross Verret  |  First Impressions 
Rating:
4.0

They were really patient with my difficult move!

Lisa George  |  First Impressions 
Rating:
5.0

Steve and Kim are true service professionals . They went over and above to meet our needs when we had to find a temporary storage place in between lease office moves. Thank you Steve and Kim !

ANDREW FERNANDES  |  Overall Experience 
Rating:
1.0

Found rodent droppings in unit on my furniture Steven Hawks the GM blew it off saying it was gecko droppings I asked him to call an exterminator he did not I did they verified it was rodents

Angelina Upton  |  Overall Experience 
Rating:
5.0

Exceptional customer service, they go above and beyond in helping their customers. I highly recommend going to this U haul location.

Erica Johnson  |  First Impressions 
Rating:
5.0

I have used the facility several times and they never disappoint

Nancy Cantwell  |  Overall Experience 
Rating:
5.0

Staff was always frienndly, helpful, and informative, clean facility!!!

Scott Johnson  |  Overall Experience 
Rating:
5.0

Staff were always friendly and helpful answering any questions and changing billing information as required. I would definitely recommend this storage facility to others.

BOB MANN  |  Overall Experience 
Rating:
5.0

Everytime I’m there the staff goes above and beyond to make sure I leave satisfied. Knowing the staff feels like family very genuine. Thank you

Nichole Babbitt  |  Overall Experience 
Rating:
1.0

dunno

Naomi Ramirez  |  Overall Experience 
Rating:
5.0

very helpful and friendly staff. Very accommodating as I changed my delivery schedule on the day. Nothing seemed like too much trouble to them A VERY Happy customer.

Nicholas Willcox  |  Overall Experience 
Rating:
5.0

We had a great experience here. Steve and Kim are super personable and professional. The unit was clean, and the location was very convenient. We also rented a trailer. Great place, great people!

Sandra Skains  |  Overall Experience 
Rating:
5.0

Thanks

mason shavandi  |  Overall Experience 
Rating:
5.0

Staff was so friendly and helpful. I hope I never have to move again, but if I do, I will definitely be back!

Amy Gearhart  |  Reservation 
Rating:
5.0

The staff was very helpful.

Varun Vikas  |  Overall Experience 
Rating:
4.0

Nice facility with good staff

David Houston  |  Overall Experience 
Rating:
5.0

I would recommend this UHaul facility to all my friends. My cherished possessions left to me by my parents were very well taken care of for years! I now have them in perfect condition thanks to UHaul

LUCY RECORD  |  Overall Experience 
Rating:
4.0

Everyone went out of their way to be helpful. Very pleased.

Janet Raybin  |  Overall Experience 
Rating:
5.0

Aught to instruct every customer they will be required to purchase a specific kind of lock prior to entering into an agreement. Other than that all is well at this facility.

ERIC OGREN  |  Overall Experience 
Rating:
5.0

Very quick and easy and great service

mason shavandi  |  Reservation 
Rating:
5.0

Very great experience! The staff was amazing!

Jena Hawks  |  Overall Experience 
Rating:
5.0

Nice facility and very friendly staff.

SASHI RAJAN  |  Overall Experience 
Rating:
1.0

I have already rated and stated my horrible experience with your reservation and "assurances". I will not use you again as I cannot depend on you

NANCY TAYLOR  |  Reservation 
Rating:
5.0

Great service and appreciate the time spent to provide me the right space.

Yolanda Pickett  |  Reservation 
Rating:
5.0

Most helpful business I've ever dealt with. Super friendly!

Mitzi Jordan  |  Overall Experience 
Rating:
5.0

We were very happy with this facility. It was clean the security was great and your people were always friendly and helpful....thank you!

PAULETTE BOUAKADAKIS  |  Overall Experience 
Rating:
5.0

Steven, the manager, was perhaps the most professional Uhaul representative that I've ever dealt with - he was helpful, and efficient. My sons and I are very grateful for the service he gave us.

Luis Lopez  |  Overall Experience 
Rating:
5.0

The Managers Steve and Kim Hawks were the Best. I'm sorry we had to move because its wonderful to meet people who care.

JANET JACKSON  |  Overall Experience 
Rating:
5.0

Steven was VERY accomodating!

Todd Manes  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top