Customer Reviews for U-Haul Moving & Storage at Hwy 124

4,734 reviews

2040 Scenic Hwy N   Snellville, GA 30078
(Across the street from Cook Out and Taco Bell near Ronald Reagan Parkway, Near Dogwood Drive by QuikTrip)

(770) 736-4992

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 736-4992

2040 Scenic Hwy N
Snellville, GA 30078
(Across the street from Cook Out and Taco Bell near Ronald Reagan Parkway, Near Dogwood Drive by QuikTrip)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michelle Andrews 
Rating:
5.0

Not much at all - just keep doing what you’re currently doing …

Ian Boucher 
Rating:
5.0

Customer did not leave a comment.

Rick Goux 
Rating:
5.0

Customer did not leave a comment.

Madelyn Claudio 
Rating:
4.0

Abel was a great help in helping me to decide what equipment I needed to move some furniture

Dan Budd 
Rating:
3.0

You all can improve on the cleanliness of the trucks, the maintenance as well. Driving the truck was rough. The customer service was good.

Brianna Huff 
Rating:
5.0

Customer did not leave a comment.

Julio Trujillo 
Rating:
5.0

Customer did not leave a comment.

Anthony Lee 
Rating:
5.0

Customer did not leave a comment.

Cheryl Harris 
Rating:
5.0

Customer did not leave a comment.

Kathy Mills 
Rating:
3.0

Customer did not leave a comment.

Fatimat Animashaun 
Rating:
5.0

Customer did not leave a comment.

Kupenda Hinton  |  First Impressions 
Rating:
5.0

Mickey did a Great Job checking me in. He was very informative and instructions were clear and precise. I highly recommend this UHaul facility.

GREGORY LEWIS 
Rating:
5.0

Customer did not leave a comment.

Julian Robinson 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
4.0

The facility and Staff was very helpful and courteous. We had a few issues that came up , that was out of both our control. Outside of that. Mr. Rodrigo does an Amazing job running this facit. Thank you.

Tammy Steele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUGH GREENIDGE 
Rating:
5.0

Customer did not leave a comment.

Josh Nietrzeba 
Rating:
5.0

Keep up the good work

Cordelia Permenter 
Rating:
5.0

Customer did not leave a comment.

Joseph Pohl 
Rating:
1.0

When the service representative was was completing the paperwork, he asked if I’d like an additional 3 hours for the rental, I said. He failed to tell me I would be charged for an additional day. This is unacceptable and a poor business practice. Please adjust the charges before I dispute this with my credit card company.

Blake Robinson 
Rating:
4.0

This is an excellent U-Haul rental store. The only issue is getting in and out due to traffic!

Robert Moaney 
Rating:
5.0

Customer did not leave a comment.

DERRICK LUNDY 
Rating:
5.0

I had a great experience. I can't think of anything that needs to improve. My first visit, to this location and employees were friendly and courteous. Got me in and out.

Sandra Matthews 
Rating:
5.0

Customer did not leave a comment.

Sherri Uhde 
Rating:
5.0

Customer service and young man checking the truck upon return were excellent! Keep doing what your doing. Great experience.

Ronald Minor 
Rating:
4.0

The inside of the truck as well as the cargo area were filthy and smelled bad. The driver door wouldn’t close completely due to damage to the truck. The truck continuously pulled to the right because it clearly needed an alignment

Celena Williams 
Rating:
5.0

Customer did not leave a comment.

Rosalyn Gibbs 
Rating:
5.0

In and out, no hassles, very friendly, very knowledgeable.

Allan Chapple 
Rating:
5.0

Customer did not leave a comment.

Esther Brown  |  First Impressions 
Rating:
2.0

My entire unit was covered in mold.

MIYAH THORNHILL  |  Overall Experience 
Rating:
5.0

Great fast service, check in and check out. No complaints!

Anthony Hutcheson 
Rating:
5.0

Customer did not leave a comment.

ARNETTA BURRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph harris 
Rating:
5.0

Customer did not leave a comment.

Jozzy Gutierrez 
Rating:
5.0

The staff was wonderful even parked the trailer that I rented For me. Verry satisfied customer!!

TAMMY WOODS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Rice 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GILCHRIST 
Rating:
4.0

Customer did not leave a comment.

Karen Canady 
Rating:
5.0

Customer did not leave a comment.

Thomas Bowden 
Rating:
5.0

Customer did not leave a comment.

Thomas Freeland 
Rating:
3.0

RENT BETTER VEHICLES THIS TRUCK ALIGNMENT WAS HORRIBLE AND DANGEROUS.

Jemise Jones 
Rating:
5.0

Customer did not leave a comment.

Reginald Sitton 
Rating:
5.0

Customer did not leave a comment.

Stan Whitaker 
Rating:
5.0

Keep up the good work!

Louis Williams 
Rating:
1.0

Location failed to set up the pick up correctly and offer no sign that they cared they had inconvenienced me. Abysmal customer service. Manager should be ashamed. Based off the experience at this location, I will not be using U Haul again.

Linus Yelk 
Rating:
5.0

Customer did not leave a comment.

michael dillard 
Rating:
5.0

Customer did not leave a comment.

Magdaleno Jaramillo 
Rating:
5.0

Make sure that your license plates are up to date. The trailer I had showed out of date tag expired in 21.

Barney mcelfresh 
Rating:
5.0

Customer did not leave a comment.

keith hadley 
Rating:
4.0

Customer did not leave a comment.

charles lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONNIE BERNARD  |  Overall Experience 
Rating:
4.0

They done fine I was completely satisfied I wouldn't dare change anything

derwin phillips 
Rating:
5.0

Customer did not leave a comment.

Jerome Ross 
Rating:
5.0

Front desk agent and manager were both super friendly, professional and very accommodating.

GENA AUSTIN 
Rating:
5.0

I enjoy using this location for my UHaul beeds

DERRICK LUNDY 
Rating:
1.0

My son-in-law picked up a U-Haul truck to help us move. You provided him with a dirty truck, he started the truck and it ran away with him. The truck's accelerator stuck and the truck went full speed ahead. He is a policeman and was trained for high speeds. The truck almost went into the highway. He made some circles in the parking lot almost hitting the building with people in it. He could have been killed or if he had not managed to keep it out of the highway someone could have been killed. Or, someone in the parking lot or in the building. When he got the truck stopped, he went inside to tell the clerk he needed another truck, they replied, "That happens some time with our trucks." They did not ask about him or the liability of what could have happened. We should be refunded our money. I will let people know about this dangerous incident. If John had not been a veteran policeman with experience, someone could have been killed. With this horrible and dangeous experience at U-Hall, we will never again use you.

Mike Cunningham 
Rating:
5.0

Customer did not leave a comment.

Rebecca Stephen 
Rating:
4.0

Customer did not leave a comment.

Carlson Willins 
Rating:
5.0

Everyone was very nice. Picking up and dropping off was fairly smooth.

Atik Khan 
Rating:
4.0

Reservation went well. Associate told me I was in danger of losing my spot because I was 10min late. However, I was in line just took them that long to get through the customers before me.

Christopher Mercer 
Rating:
5.0

Customer did not leave a comment.

Junior Minzie 
Rating:
5.0

Customer did not leave a comment.

Lynwood McAllister 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn Ward 
Rating:
4.0

Have a checklist for employees for the customers that register online. To make sure the customer have everything that they ordered.

Terrence Taylor 
Rating:
5.0

Customer did not leave a comment.

Frank Alberts 
Rating:
5.0

Don't change

Philomena Mclaurin 
Rating:
5.0

Keep up the level of service and you will be good. My vehicle was dented/damaged in a couple of places on the passenger side, but that didn't stop the functionality of the vehicle. It was clean and drove well.

Keith Clark 
Rating:
4.0

There is a wiring problem on the trailer,lights are on and off

Ramon Espejo 
Rating:
5.0

Great experience

DANA MASON 
Rating:
5.0

Customer did not leave a comment.

Timaya Gray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diondra Robair 
Rating:
3.0

Overcharging people without contacting them first is stealing!!

Alicia Flood 
Rating:
5.0

Customer did not leave a comment.

Jesus Portillo 
Rating:
5.0

Customer did not leave a comment.

Shakeya Hampton  |  Overall Experience 
Rating:
5.0

The truck worked, but with 141000 miles, it was showing its wear.

STEVEN LERNER 
Rating:
5.0

Customer did not leave a comment.

JESUS PORTILLO ORELLANA 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hefner 
Rating:
5.0

Customer did not leave a comment.

Ben Bleckley 
Rating:
5.0

Customer did not leave a comment.

CLEVELAND GRAHAM  |  Overall Experience 
Rating:
5.0

After struggling with the app, I went to location and they couldn't have made it easier. Customer service was exellent !!

TIM MIDDLETON 
Rating:
4.0

Customer did not leave a comment.

Nichole Richardson 
Rating:
5.0

Parking lot was a bit crowded with U-Haul trucks, but that may be explained by the time of year (Winter) it is. Otherwise getting in and out was quite easy.

Gregory Brower  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal Stockmyer 
Rating:
5.0

Sarah was great. This is the first time I’ve rented a storage facility. She was patient and walked me to my unit and explained everything thoroughly. Highly recommend Sarah!!

Marc Cochran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael MacDonald 
Rating:
5.0

The guys that helped me during pick-up and drop-off were of great help. Thank you.

Victor Cornier 
Rating:
5.0

Customer did not leave a comment.

DESMOND CLARKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis Adzanu 
Rating:
5.0

Customer did not leave a comment.

John Coleman 
Rating:
5.0

Customer did not leave a comment.

Carmen Eilertson 
Rating:
2.0

The staff were great! The facility was not so great. I had mice in my storage unit and they didn't want to pay for any damages.

SHAKEVA SUTTLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valarie Pope 
Rating:
5.0

The interior of the van was dirty from the previous customer, but that’s okay. Perhaps cleaning it out beforehand would have been ideal. Otherwise, everything else about the service received today was amazing and above any rating I can give. The staff Anthony and Mickey are beyond amazing.

kameni Ngounou 
Rating:
1.0

Not

elmer fernandez 
Rating:
5.0

Customer did not leave a comment.

Ernest Miller 
Rating:
5.0

Customer did not leave a comment.

Mark Mills 
Rating:
4.0

Customer did not leave a comment.

DEBBIE FONGBOW  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Walts 
Rating:
5.0

Customer did not leave a comment.

Leaquita Belvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leaquita B 
Rating:
5.0

Very easy rental. Fast to return

Kevin Morehead 
Rating:
3.0

Some instructions on the vehicle operation would have been helpful.

Dave Hales 
Rating:
5.0

Customer did not leave a comment.

NERMIN OMEROVIC 
Rating:
5.0

Customer did not leave a comment.

Miguel Rameriz 
Rating:
5.0

Customer did not leave a comment.

DESMOND GRAHAM  |  First Impressions 
Rating:
5.0

This distract really has there stuff together !!! Everyone did their job , was very polite and professional. The Hewitt location sucks needs new management. This guy should be running both distracts . Wouldn’t hurt uhaul

Savannah Newton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chalnicia Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonderia Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malcolm Chambers 
Rating:
4.0

Customer did not leave a comment.

Olivia Bradley 
Rating:
3.0

There is NO light bulb or light switch n the unit I m paying for. I am a senior with poor eyesight!! Will pay a visit next week to discuss n hopefully they will be helpful in providing lighting for storage unit Otherwise,a pleasant experience, probably just a oversight.

Lynette Johnson  |  First Impressions 
Rating:
3.0

Maybe walk out with the customer to help find the truck and make sure everything is good. Thanks

LOUIS MCGAHA 
Rating:
5.0

Customer did not leave a comment.

Albert Brown 
Rating:
4.0

Customer did not leave a comment.

Antoinette Bursie 
Rating:
4.0

Customer did not leave a comment.

Mohammed Hidayatullah 
Rating:
5.0

Customer did not leave a comment.

Ramo Manjic 
Rating:
5.0

Customer did not leave a comment.

Charles Tarver 
Rating:
5.0

The staff that worked the morning of 12/5/23 was awesome. The 2 young ladies at the front desk were very help and greeted Me with a smile and great customer service

Bryant Gregory 
Rating:
5.0

Customer did not leave a comment.

Terry Buford 
Rating:
3.0

We were contacted by Uhaul to pull a trailer to our destination location because the other location needed it. When we picked the truck and trailer up the sales person did not know what to do, tried to charge us to rent the trailer. It was frustrating and difficult

Joseph Wilson 
Rating:
5.0

Customer did not leave a comment.

Brent Beverly 
Rating:
5.0

Keep up the good work

Ivory Harvey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leaquita Belvin  |  First Impressions 
Rating:
5.0

Five year rental

ANITA FORD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isaac Reeves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Turner  |  First Impressions 
Rating:
5.0

Overall good service

Anthony Allen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josef Buckner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LENISE BRYAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoine Thornton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael crandon  |  Overall Experience 
Rating:
4.0

There is very limited parking and customers park their personal vehicles in the docking parking spaces making it really hard to load and unload the trucks.

Bapuamoyo Kambeya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Brumadge kite  |  Overall Experience 
Rating:
5.0

U-Haul Storage Will Always Be Place For Me !..

NORMA PALMER  |  Overall Experience 
Rating:
1.0

I just want to say thanks to the GM at the Scenic Highway location for being so very kind to me, you truly don’t realize how helpful you were to me giving my situation and my circumstances!!! Thank you from the bottom of my heart!!!!🙏🏽🙏🏽🙏🏽🙏🏽 I can’t remember his name, my apologies I’m very bad with names!!!!

Sherma Parrish  |  Overall Experience 
Rating:
3.0

The pricing of the units are a bit expensive compared to other storage places other than that I have no complaints.

Allan Bogle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abbey Price  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim Ackerman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Slayton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAngela Thurmond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natia Mcclendon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Pierce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chudney Meadows  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rubynet Bellard  |  Overall Experience 
Rating:
5.0

Major Thanks and Appreciation

SHARQUELL WAYS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA ANN THOMAS  |  Overall Experience 
Rating:
5.0

Everything was great. Staff was very helpful and kind and they were very respectful to the elders. I seen that when I was standing there getting my U-Haul.

Michael Cherry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennie Tripician  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alyssa harris  |  Overall Experience 
Rating:
5.0

Exhalent close to home safe to keep my stuf

Alethia Mignott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

orlanda hendricks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Barker II  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel Wilkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy Lovett  |  Overall Experience 
Rating:
5.0

On check out staff was wonderful.

John Mackey  |  Overall Experience 
Rating:
5.0

I m glad I chose uhaul for NY convenient very close and I love it.

Evette Butler  |  First Impressions 
Rating:
5.0

Very helpful and awesome customer service

alyssa harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delisha Brown  |  Overall Experience 
Rating:
3.0

No lock was in unit, had to buy one after being told on app that there would be a free one. Signed up for unit when I hired the trailer; had to re-enter all the information manually on the app despite already giving it to the agent. Was assigned a different trailer drop location. Staff were helpful, online system is rotten.

Mairi Rennolds  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim Crandon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Otische Owens  |  First Impressions 
Rating:
5.0

I

Linda Evans  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley Robinson  |  First Impressions 
Rating:
3.0

I selected average instead of above average because we weren't shown how to use the lock and storage after informing staff that it was my first time and it took up some time trying to figure it out after an extremely long and tiring move and unpack. Overall, good service. Thank you!

Laquanna Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH MCKINNIES-WESLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Boles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE PRICE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Bumbach  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fatima Moody  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

audrey Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rubynet Bellard  |  First Impressions 
Rating:
3.0

Moved out on the 8th of November and was charged on 11/10/2022,114.95 ! Have.been trying to get my unauthorized payment back since then ! Not heard from GM regarding this matter. Senior Citizen on fixed income and need my money. Customer Service informed me that they have emailed you about this issue,and I have yet to hear from the GM @ Scenic Hwy location. Please advise,ASAP. Respectfully Submitted, Wanda Michaux #235 unit 678 3534453

Wanda Michaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leaquita Belvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Wynne  |  Overall Experience 
Rating:
3.0

The owner of the facility can be a bit rude at times. However, his staff is AMAZING. The staff is always so helpful, warm, and greets with a smile!

Candace Leach  |  Overall Experience 
Rating:
4.0

Online support initially booked wrong location. But staff onsite were curteous.

Charqueta Fears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DaQuan Dixon  |  First Impressions 
Rating:
5.0

No comments so far

DESIRE Dick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorna dawe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carole Duff  |  First Impressions 
Rating:
5.0

Everyone was so nice and friendly and answer all of my questions.

Connie Browner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen morrison  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leaquita Belvin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee Hinton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jorelle williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Blakely  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENISHKA MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOLANDA RANDALL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deneice Curry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elsa King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Shirley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert bankston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NELLIE ORTIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meynard Blake  |  Overall Experience 
Rating:
4.0

Get better parking. Build an upper deck or something.

Haywood West  |  Overall Experience 
Rating:
3.0

I needed a 10x10 unit instead of the 5x10 and was told in the morning there were no larger units available. I checked back later that day with a different person at the front desk and he was able to get me a 10x10 unit after I had already moved into the smaller unit and found that my things would not fit. Also, a 10x10 unit should be recommended for a 6x12 trailer and not a 5x10 unit.

Jacob Szymanski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Mercer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaRonda THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kajuansa Bruce  |  Online Move In 
Rating:
5.0

Convenient, well-lit, and clean. I gave up the storage unit only because I no longer needed it.

david krysiek  |  Overall Experience 
Rating:
3.0

Furniture was inside my assigned unit,and we had to remove it to avoid getting caught in the rain. Move was scheduled and we needed to get started.

wanda michaux  |  First Impressions 
Rating:
1.0

No lights, climate control above 90 degrees and I ended up with rats in my unit losing my furniture clothes blankets, memories that I can never replace and many other things. I am by no means happy. I had my things in there for over 4 years!

Steven Knowles  |  Overall Experience 
Rating:
1.0

I never received a call back got charged a full month for 2 days and they turn the phones off to customer service an hour before they close never got a receipt upon checking out of unit and manager said that I will get a full refund and never got it very poor service and very disappointed I had the unit well over a year never late on payments..

Latissia Browdy  |  Overall Experience 
Rating:
4.0

The rate went up

Joyce Peasah  |  Overall Experience 
Rating:
3.0

My selection to #4 was for NOT helpful. Prior to moving out I called to get assistance with a truck rental to move my items. Haley provided phone assistance to me however based on her recommendation for a truck, I had to make multiple trips. This not only caused me additional fees, it cost me time and other costs due to multiple trips. I was unable to get a larger truck at the time because of her lack of knowledge. Employees should be aware of the customers needs, particularly if we, the customer relies on their expertise for assistance.

LISA JOE  |  Overall Experience 
Rating:
5.0

The team there was on point and extremely knowledgeable of their business. PROFESSIONAL!!!!

wakil orokunle  |  First Impressions 
Rating:
1.0

The check in was horrible and I was not shown my unit. And overlooked

ADRIAN MAYS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james huff  |  Overall Experience 
Rating:
1.0

When my rental ended. I was told that I could 9t get a credit for the unused time. It’s amazing how companies like your can prorate on the way into service but not on the way out. I wish the politicians would put a bill into law that forces payments for prorated services, You screw a lot of people and its greed. Since it not regulate you purposely profit and screw the public. For that reason I rate your service a poor

Anthony Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy Lovett  |  First Impressions 
Rating:
5.0

Everything was as to be expected easy quick and efficient

Mujahid Abdul-Aziz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Naikiya Collins  |  Overall Experience 
Rating:
5.0

The customer service is amazing.

Janine lofton  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Wayne Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Jones  |  Overall Experience 
Rating:
3.0

They kept increasing my rent for my storage every couple of months. And everytime I called trying to speak to the manager, he was never there. I even left messages for him to call back and he never did. I've dealt with many U-haul locations from Florida to Georgia and this location left me with a bad taste in my mouth.

SHANNRELL SMITH  |  Overall Experience 
Rating:
4.0

Overall, I was very satisfied. However, I came after hours and my key card did not work. I had to call the number located on the box for assistance. Deidre Darden

Deidra Darden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chyvonne Bradford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Huffman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALEXIS CLEVELAND  |  First Impressions 
Rating:
1.0

Horrible

Sierra Baynes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim Poston  |  Overall Experience 
Rating:
3.0

The layout of the parking area is designed in such a way that it prevents people from having the sufficient space to maneuver their vehicles for loading/unloading. The staff was neither rude nor welcoming but somewhere in between. They interact with customers with indifference.

Cristina Limas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laytoya Vaughn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chudney meadows  |  Overall Experience 
Rating:
5.0

I always use U haul storage and always will. I really appreciate the inside storage. It's nice, clean, and safe. G.L.

GREGORY LILLARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carolin wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEIDRE JOHNSON  |  First Impressions 
Rating:
1.0

The staff is not helpful and friendly at all. They actually made me hurry to get my things out sooner. I know this will probably not be acknowledged but some serious training needs to be administered ASAP. Standing behind the counter and saying you don’t know about anything you are asked is a terrible business model. I would not hire one person working there.

GERSHOM WASHINGTON  |  Overall Experience 
Rating:
2.0

They charge you to much and for everything!

Eugienia Perkins  |  First Impressions 
Rating:
5.0

Nice facility and the staff are super helpful and a pleasure to deal with.

Mary Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMRAJ NANAN   |  Overall Experience 
Rating:
4.0

I am a very upbeat, older person with a positive outlook on just about everything, and it has always been a pleasure to have that same energy reciprocated by the staff at the 2040 Scenic Hwy, Snellville, GA location! Sincerely, RS

Rebecca Smoot  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latoya Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raegine Newkirk  |  Overall Experience 
Rating:
4.0

Night crew was great on 9-16-2021 after 6pm.

Dwayne Newby  |  First Impressions 
Rating:
2.0

I started renting here about 2008 so it’s been 13 years. Over that time this facility has changed from being clean and well run to being dirty (especially at the loading dock). There is also a stink inside the facility that covers about 1/3 of the downstairs which has been present at least for the past 4-5 months. Something is inside one of the units that indicates decay of some type. The managers don’t seem to be concerned. I was also promised security to the facility in the beginning, but that no longer applies. The door is always open and my access card is no longer needed. Access to the loading dock is usually limited to only one vehicle on the steep side because U-Haul trucks are parked too close to allow a second vehicle to back up to the dock. It’s a bad situation to need to be there and not be able to pull a vehicle close. The high tent installed to accommodate returning rented trucks is too close to the turning point where you need to circle near the loading dock. If a vehicle is parked in one of the spaces on the corner of the loading dock, it makes it nearly impossible to pull a pickup truck through. Bottom line is this is a poorly run, badly maintained, and improperly designed facility. I would not rent here again. There are several other options in the area which are all better.

CHARLES F. ALMAND  |  Overall Experience 
Rating:
5.0

Since 1986 I’ve been a member of U-Haul I have always had Exceptionable help From any U-Haul storage employee. I have been able to save my things in U-Haul storage and they have always been courteous on the phone or in person I really appreciate everything Uhaul storage does for me thank you so much and I will use you in the future.

KATHERINE STRICKLAND  |  Overall Experience 
Rating:
1.0

The staff was not helpful when I needed assistance. I needed to contact the main office for an issue and the staff did not help me at all. 3 of them sat behind the desk and did nothing. I always use u haul, but this made me want to go elsewhere. I will not use this experience to make that call but this was the worst customer service I have had I a while.

GERSHOM WASHINGTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle Milner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE FRANKLIN-FESEHA  |  Overall Experience 
Rating:
2.0

The young man who reserved my unit was friendly, professional, and helpful. However, the young lady who checked me in was indifferent, unfriendly and unengaging. She neither smiled nor thanked me for my service. Additionally the office area is much too cluttered and hazardous and the loading dock platform had jagged something or other hanging around the edge in some areas and there were loose rocks in the parking lot near the front, which one of my helpers almost tripped over. These issues lower the rating considerably for my experience and made me reconsider using the more professional, safer, and convenient higher priced Extra Storage Space.

Doris Wellington  |  First Impressions 
Rating:
5.0

Rodrigo (Mgr) and his entire team was amazing while I had my unit there for almost two years. Rodrigo went above and beyond for me and my family after we lost everything been owned in a apartment fire... I can not thank him enough, you never where or who you're blessing will come from or though. Be kind, be grateful, be compassionate their is someone going through something worse than you are. So, I sincerely thank Rodrigo and his team for a job well done.

Nicole Gordon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita Rasor  |  First Impressions 
Rating:
1.0

I don’t trust your auto pay system … I have been charged late fees when funds were in my account for the month of July! I now will call every month to make sure it is done correctly! Note this just happened for the month of July check may history

Robert Thompson  |  First Impressions 
Rating:
3.0

We were told that we would receive a prorated reimbursement due to moving out at the end of the month but not getting to the facility to turn in the card before the next draft occurred. Now, a manager is saying that’s not how things work but the representative confirmed that he told us this. The location is secure but my gosh, it smells like a dead animal in there. DNR

Amber Quinnie  |  Overall Experience 
Rating:
4.0

There was a time where I felt they could have waived the late fees as a courtesy, and they refused. In today's economy anything helps.

AMARILLIS MORALES  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jazzlyn Berger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Audra White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Huezo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Evans  |  First Impressions 
Rating:
3.0

The billing and communication is not what i expected. I would not recommend based on that since everywhere you look a new storage cluster is being built.

Clarence Atkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen Eames  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Scott  |  Overall Experience 
Rating:
5.0

I've been a customer for 5 years and I never had any problems with the staff or the facility. If you pay your bills on time

JOSEPH JONES  |  Overall Experience 
Rating:
5.0

The owner was very accommodating and got me in and out within minutes

shannan shaw  |  First Impressions 
Rating:
3.0

I just didn’t like that it took them a week and change to realize I moved out my unit & tried to charge me plus added a late fee .

Jodi Edwards  |  Overall Experience 
Rating:
3.0

No place to park. All the workers cars were blocking the loading docks. That made it very very difficult to load a 10-ft truck.. Also no one showed us were our storage room was. They just gave me a piece of paper and highlighted it.

Audra White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyesha Flemings  |  Overall Experience 
Rating:
2.0

The second unit - which I had booked online - had no lock inside as promised according to the rep. When I went to the office, I realized I needed an additional (3rd) unit. The rep decided it was more important for her to sell me my third unit and THEN charge me for a lock, rather than to inform me that I would get a free lock if I stood there and booked the unit online. She knew it and decided not to give me that option. Even when I mentioned it after the sale. Bad business.

ANTOINETTE EVANS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LAVALAIS  |  First Impressions 
Rating:
3.0

Just about every time i went into this storage place it smelled like a dead rat. i'm not sure what is being done about that but the smell is enough to make you want to puke. the staff are very nice however i didnt appreciate knowing there was a possibility mice were running through my things. i had the wings of a dead cockroach when i removed my things from storage. that did it for me. :(

Andrae Valmond  |  Overall Experience 
Rating:
3.0

It smelled like something rotten by the enterence. The u-haul truck I rented was in bad shape. Broken side mirror and attached with a duct tape and that is a security concern. I brought it up to one of the employee. He was a nice guy and took care of it right away.

Ilham Paktiawal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP BAPTISTE  |  Overall Experience 
Rating:
5.0

i ALWAYS HAD GREAT SERVICE FROM GREAT STAFF MEMBERS.

PIERRE NEELY  |  Overall Experience 
Rating:
5.0

I moved from New York in 2004. I had 3 storage units. I had a hard time financially but was able to maintaine my storage units. After almost 17 years of storage I decided to clear out the units and go through my stuff and be a blessing to someone. Thank you for securing my belongings all these years.

PATRICIA A. ROBERTS  |  Overall Experience 
Rating:
1.0

If there were a star rating below 1 I will rate it as that. This storage facility have no type of loading and unloading space. Every time I went there were no parking, there was always an odor very horrible, it smelled like death. The employees there seem to be all young and playful (speaking only on the young ladies). I will never deal with U-Haul storage again...

Machele Guerrier  |  Overall Experience 
Rating:
1.0

Called in to get 10x15 - said they had one. Get there and they only have 2 10x10s so I rent both. Get up to the units and they're both 5x10s - this was a Monumental waste of time!

Tisha Rowland  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

wilecia galloway  |  Overall Experience 
Rating:
5.0

The staff explained everything clearly and left none of my unanswered

William Pierce  |  First Impressions 
Rating:
5.0

The staff at this facility was AMAZING!!!!! They helped me with everything I needed and asked for.

Machele Guerrier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Layton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kozman stroman  |  Overall Experience 
Rating:
5.0

Taken care of efficiently and effectively! Very knowledgeable staff!

Tamara Davis  |  First Impressions 
Rating:
5.0

Easy in and easy out no issues even if I was late on my payment they were never rude and I respect that this crisis has people unable to pay on time not because they are irresponsible but because there is no money at times.

Michelle Eddington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VAN DUNN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Harp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Harp  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHANNRELL SMITH  |  First Impressions 
Rating:
5.0

Very convenient, workers helpful and friendly, overall unit was kept clean

ellen sweatt  |  Overall Experience 
Rating:
5.0

I was sad to leave, but, life happens. After more than six years with a storage unit, it was time. My experience was nothing short of awesome. The staff was always friendly, professional and knowledgeable when I needed them. Wishing you all the very best.

NEDRA NEWTON  |  Overall Experience 
Rating:
1.0

During a pandemic and financial hardship of job loss uhaul helped with just delaying a payment in 30 days...unlike every other company that gave much more time.

Tarsheem Thomas  |  Overall Experience 
Rating:
5.0

THIS STORAGE FACILITY IS HEAD OVER HEALS ABOVE A DIFFERENT FACILITY WE RECENTLY USED. Thank you for the clean facility!!

Ronald Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID LANGSTON  |  Overall Experience 
Rating:
2.0

I am wondering why I paid for climate control when everything had MOLD! Make sure to get the insurance......

Ryan oleary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inels Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gino Solano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Biggs Jr  |  First Impressions 
Rating:
5.0

This facility is great - clean, convenient and friendly.

Greg Ollick  |  Overall Experience 
Rating:
4.0

only comment is that the area to move trucks around is pretty tight for a novice.

Ronald Williams  |  First Impressions 
Rating:
4.0

The only thing was, some guys called me to ask, if I had two storage units. I said yes but when I came back to the storage, they had cut off my lock, and nothing was on my unit 1605. Thank goodness nothing was missing. But that was a big time error!!!! They removed my lock and did not replace it. I told them that I had the two units? Big Mistake!!!!

Valerie Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louise brown  |  First Impressions 
Rating:
5.0

Great location, staff and facility.

Greg Ollick  |  First Impressions 
Rating:
3.0

Only hiccup was moving out and not having 24 hour access that I paid for immediately available to me which caused me to have to pay for a extra day for movers and truck.

jeffery rainey jr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gail Sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josius thomany jr.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quinndricka Carter  |  First Impressions 
Rating:
4.0

The hours of access are not the best. Additionally I don’t rate excellent because I believe there is always room for improvement!

KEVIN HUDSON  |  Overall Experience 
Rating:
5.0

Thank you

Jaqueline Huley  |  Overall Experience 
Rating:
1.0

Georgia location was great but when I picked up my U-Haul truck and Virginia it was horrible they did not charge for the hitch they put the wrong name on my account thenI had to come out of more money the experience was the worst I've ever imagined I did not like the fact that I had to pick up the U-Haul in one spot and go all the way across town to pick up the hitch I hope no one never have to experience the Heartbreak that the stress level that I experienced during my move.

Paulette Shreve  |  First Impressions 
Rating:
5.0

Loading/Unloading dock at the perfect height. The furniture carts incredibly helpful and convenient. The facilities immaculately clean. The elevator conveniently located and a great size. Great experience!

Dave Vigliotti  |  First Impressions 
Rating:
2.0

The morning staff ladies and gentleman were pleasant and eager to help. The afternoon crew seemed bothered and short tempered. I had to call customer service just to get an answer to a general question because the guy who checked me out was irritated and dismissive. I won’t use this facility again.

Edmony Cole  |  Overall Experience 
Rating:
5.0

Very Professional & inviting atmosphere. We are glad we picked this facility.

Nelson Baldwin  |  First Impressions 
Rating:
5.0

Great

akeveya Searcy  |  First Impressions 
Rating:
4.0

Prices are too high!

Denise Dendy  |  Overall Experience 
Rating:
5.0

GREAT EXPERIENCE

Kimberly Brown  |  Overall Experience 
Rating:
5.0

Everything was great!! Thank you

Jennifer Giraldo  |  Overall Experience 
Rating:
5.0

UHaul employees were prompt, efficient, and went out of their way to provide two storage units close together, and they made sure that I was comfortable with my rentals. Top notch people!

Frank Roescher  |  First Impressions 
Rating:
3.0

Ok

Linda Johnson  |  Overall Experience 
Rating:
5.0

Accommodations were clean, staff was professional, service was good

Yvonne Peck  |  First Impressions 
Rating:
2.0

The check in clerk needs customer service training. Serria was dis interested during the entire process. Totally lacking or understanding serving the customer. She is knowledgeable of processes and.

James Woolley  |  First Impressions 
Rating:
4.0

The manager on duty yesterday had been working with me for the past month. He was kind.

katina johnson  |  Overall Experience 
Rating:
1.0

If you want a real review...you can call me at the 7706864713 number,,,The box here is insufficient for a my true and important comments....The storage rental took too long,,,The truck rental was bad.

Brian Dalton  |  First Impressions 
Rating:
4.0

Easy service in and out, turn in for moving truck.

Douglas Lowe  |  Overall Experience 
Rating:
4.0

Staff was knowledgeable and helpful. The whole experience was good. I would recommend this u haul.

KARON MARKS  |  Overall Experience 
Rating:
5.0

N/A

Noel Lucero  |  Overall Experience 
Rating:
4.0

It was decent.

STEPHEN FULLER  |  Overall Experience 
Rating:
4.0

The gentleman at the desk was so kind and helpful and the whole staff has been very nice. It makes a difference so thanks!

Christy Mullis  |  Overall Experience 
Rating:
5.0

I only wish that they had a dumpster. All of the staff were GREAT!

debbie adams  |  Overall Experience 
Rating:
4.0

Reliable and clean

corean strong  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was kind and helpful.

Paula Belk  |  Reservation 
Rating:
4.0

I didn't experience any problems with my storage unit.

Joseph Ward  |  Overall Experience 
Rating:
5.0

Staff was friendly and professional

Denise Dendy  |  Reservation 
Rating:
5.0

None.

SHAUN THOMAS  |  Overall Experience 
Rating:
5.0

Why set this survey algorithm to "force" me to write additional comments before submission. My entire experience was great EXCEPT for this part. Your survey gets a poor rating. Let consumer just score

JANICE THORNTON  |  Overall Experience 
Rating:
5.0

Staff was welcoming and helpful towards our needs.

Sherna Spencer  |  Reservation 
Rating:
5.0

The gentleman who assusted us was extremely helpful and had excellent personality. I cannot remember his name. He left for vacation to Florida.

deven PATEL  |  Reservation 
Rating:
1.0

First of all they lied and said I would get one month free which never happened. Then they had everything put in my mom's name when it was my storage and I tried to get it off but it never happened.

YASMIN CARTER  |  Overall Experience 
Rating:
3.0

Personnel very friendly and helpful but waits for service frequently long. They need more help. Prices are high.

Charles Barclay  |  Overall Experience 
Rating:
5.0

The staff is always friendly and helpful. It was a pleasure doing business at this location.

FRINZETTA SHIVERS  |  Overall Experience 
Rating:
5.0

Staff is friendly

PETE CAMUSO  |  Overall Experience 
Rating:
5.0

Never had any problems at this facility. I would suggest more restricted parking for storage customers.

DOROTHY DAPRANO  |  Overall Experience 
Rating:
5.0

Well organized facility with carts always readily available for use, of course I tried to use them during “off” hours-very nice personnel in the office!

kim choate  |  Overall Experience 
Rating:
5.0

I don't like the fact that I moved out on the 5th and I had to pay rent on the 3rd I feel that's unfair I paid to stay 2 days .Rent should be prorated .I feel that's a rip off .

MONICA WYATT  |  Overall Experience 
No reviews have been submitted for this location.

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