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DEBRA A | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Hollywood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everybody and every equipment was grear
John WEverything was done professionally
Robert MEverything good
Dinora ETell everyone to get the U-Haul app so you can turn your equipment in at closed locations
WILLIAM MExcellent customer service
Garrett GThe employee was very sour, short with words & not professional at all. She even ordered her food on the cell phone while helping the customer in front of me. I felt like I was wasting her time. One lady left because she was after me in line & it was a wait.
sherry sgreat customer service!!
Shantrice STruck had problems with ABS had to return it after driving 8 miles only because of safety
ELVIR CI did not need three days and should have been able to return the truck a day earlier and not been charged for three days.We loaded in two hours, drove for 5 hours and unloaded in an hour. It was unnecessary expensive based on our prior experience.
Ric KGreat option for vehicle rental if you aren’t gonna have high mileage. The truck needed an oil change but UHAUL had it scheduled when we returned the truck. All in all it was a great experience.
bonnie iNothing
thomas aThe people who serviced me made my trip wonderful. Thats why it is above-average. It was the two guys and I think Holly was her name, and Ecclesia when I returned it. Great team.
Nicole N | First ImpressionsI reserved 2 dolly’s, the location had the dolly’s but the representative inside location was unable to check out due to a computer error. Therefore can spending unnecessary time looking for replacements.
Kim SExcellent as always Thank you very much
HENRY HGood staff,very efficient, friendly
Forrest CMore welcoming and attentive. Workers in the return area did not speak. Associate at the counter spent equal time on work phone and personal phone.
montreal eGreat employee's
Mark HMiss Jackson was very helpful and sweet.Thanks
Ajata W | First ImpressionsCheck your records y'all sending me past due invoices that has already been PAID IN CASH !!!
James NWorked like a charm!
Jeanne AI received a truck that I told had 6/4 of gas so I put it a little pass but when I went back the truck had 3/4 of gas almost on E I should of went back in side I took a picture of where it was when I received it but it wasn’t where they said it was I had to sweep the truck out from hair and kid toys so the check for the truck not getting done correctly I am glad I was able to move what I needed
Sharday FNo comments
Ayanna S | First Impressionstey work with you.
Ruthie TCustomer service was good
stephanie wMake sure they explain everything to the customer
Letrese BCustomer service was very friendly and helpful. The gentleman who helped me find the trailer and hook it up went out of his way to help me. I think his name was Zay or Tay.
Danny MThe manager at the rental counter does a great job and is in control of her staff.
Thomas FThey was rude didn't give me correct information matino keep changeling my amount I owe I'm not paying 300 I pay hundred more
Penny SABSOLUTELY GREAT MANAGEMENT AND CUSTOMER SERVICE!!!
Corteko CN/A
Michael SGreat customer service
Shamekia WAll was excellent Thanks 😊
HENRY HVery friendly, knowledgeable, helpful staff..
Jane HClean the back of the u haul trucks to prevent things from being dirty by other people uses.
ranel cHolly is super great I give her 10 stars
Kimbra B | Overall ExperienceBetter customer service and act like the customer matters
Monique TYou guys was excellent
Pamela WKeep doing what you're doing...customer service persons were polite and very helpful.
Aleatha LWhen it was time to access my storage unit the lock was on it and it was no way I could get in to unload my things
Courtney L | Online Move InStaff was very friendly and nice and help when we needed it thank you all.Jeromey
jeromey p | First ImpressionsThe 20 foot truck that I reserved for my move from Louisiana to Virginia had a check engine light upon startup. It was for a catalytic converter issue, but it was no problem as they upgraded me to a 26 foot truck free of charge. I got a trailer as well for a car I was towing. The straps on the tires could have been aligned slightly better, but that's my only critique. Great service and the move went smoothly for a great price.
Matt SImprove customer service experience.
Darrien KVery professional people they take a lot of pride in there job made u fell welcome fast and friendly service
Smith CI will have rent a U-Haul again
johnny bThey over charged me. I was under my estimated mileage and they charged me more than the quoted amount. I will never use them again.
Arlinda LGood
Patricia B | First ImpressionsEnjoyed the friendly and warmth but the est. cost and out of town drop off / return information was inaccurate. And I was charged more money in the end. Very very unhappy with the process.
Kimberly PThe only problem I had was it said the gas level was almost 3/4 of a tank but it was almost a 1/4 tank so I had to put more gas in it than what it had when I rented the truck.....
Jason TThe staff were friendly and very accommodating!!
Chris HI cannot think of any suggestions for improvement at this time. Pleasant experience overall.
Donald BMy storage had a leak and roaches but other than that it was good.
Alexandria H | Overall ExperienceEverything was great Thanks Again.
Diamond JThe manager up there is very bad behavior I went up there and I dropped the truck off they didn’t told me nothing that you’re good or you have to pay this or that they told me I’m good and then I came two days later to pick another U-Haul up and right away I see $309 charge on me. For no reason I was told nothing at first. but all the staff they’re cleaning outside and they help me a lot. They are very well helpful. I appreciate of them but the managers very bad over there.
Khan SNice team and very efficient!
Barry MCustomer service was GREAT ‼️
Jessica MThanks for being here.
TAMMIE WThey where helpful
Angela R | Overall ExperienceThe storage they gave me.had a lock in it when I came that night. Come to find out. It was someone else storage. But I called the next morning. They gave me another one. With no problems.
Lisa R | First ImpressionsI ordered a 10×15 unit street level and climate controlled but when I came to get the key card, it was upstairs and I am on disability and don't do stairs very well. It took a while but yall were able to accommodate my needs... thank you!
Kelly T | First ImpressionsI liked when you had twenty four hours excess. Thank you!
Moses N | Overall ExperienceThe staff was very helpful and kind. I appreciate everything you have helped me accomplish!!!
Marie W | Overall ExperienceVery friendly staff, needs air conditioning in the building where the units are.
Elaine D | First ImpressionsStaff is rude and unprofessional
La C | Overall ExperienceHad to redo my rental over 6 times after doing it a month early just horrible customer service seriously
Chasity H | Overall ExperienceEverything went well, thanks!
Crystal M | First ImpressionsThey was nice showed me and told me everything i needed to know thanks
donald w | First ImpressionsWell had a lits of problem with the storage trying to get in there each tym i went to get in.
rita s | First ImpressionsGreat people great personnel would recommend G the staff was very assistant when needed and your staff knows their job very well. Thank you for the service you provided. James C Brown , CEO, VBA Media One
James B | Overall ExperienceThe agent was very courtesy and friendly. Thank you
Moses N | First ImpressionsGREAT!
Craig L | Overall ExperienceUhaul has been taking money from my account and non of the reps have solved this problem nor issued a refund.
VERONICA T | Overall ExperienceI didn’t need a unit I canceled it same day on 6/1/23 waiting on my full refund $125.16
tina p | Overall ExperienceStaff is very rude and not very helpful
ariel a | Overall ExperienceThe young lady that was at the Hollywood location was awesome.
Demetrich W | First ImpressionsThe staff at this store is rude and not pleasant.
Sydney G | Overall ExperienceThere were roaches in the storage units and wire cages so everyone can see your stuff
Nicole T | Overall ExperienceIt should be twenty four hours assess..
Moses N | Overall ExperienceI don't like the 10pm stop time too enter the storage facility!
Angela C | Online Move InGood facility.
AKEEN Y | Overall ExperienceStill waiting on my prorated refund because it’s been over a week now since I checked out the unit.
KAHLAFA C | Overall ExperienceThe staff are rude and not helpful I lost all of my belongings because a staff lied to me.I would never use or refer u-haul again in life.
DEMARCUS W | Overall ExperienceKeep up the good work
Tytianna S | Overall ExperienceLove the staff and location!!!!
Marie W | First ImpressionsN/A
James V | First ImpressionsMy storage area wasn’t cleared. Some one was park partly in my area .
Moses N | First ImpressionsKeep up the Great customer service. U haul will always be the only storage company I will use. Thanks you guys🥰
APRIL M | First ImpressionsThe Light In the Stories Was Not Lite At all COULD NOT SEE ANYTHING HAD TO WORK CELLPHONES LIGHT'S.
Deborah G | Overall ExperienceGreat place...
Selina C | First ImpressionsYour staff was very knowledgeable and experienced. Thank you for what you do. I was in a bind and needed storage!!!!!
robert s | First ImpressionsI'm very disappointed. I was moving my things to storage and we were locked out. Leaving my storage open and part of my items were on carts in the facility. I'm heading back now to finish unloading and return truck. I called General Manager to explain what happened and she offered mo solution and hung up in my face.
Tanyameka M | First ImpressionsOutstanding customer service
kenya S | First ImpressionsI enjoyed my stay at u haul & I will be using you all again in the future, thank y'all so much.
Cejarrad D | Overall ExperienceThe staff there are great and we're always ready to help and we're very friendly. Thanks for the last 3 years.
Jimmie W | Overall ExperienceExceptional Service
Pat V | First ImpressionsNeed To add letting to units solar powered to save on cost. Too help load on or outs a t night at The hollywood Location in shreveport.
Kevin R | Overall ExperienceNice service
Blake L | Overall ExperienceThe unit that was assigned to me was in disrepair . The door track was so damaged that the lock latch hardly functioned. A U-Haul employee had to literally beat the latch to close so that I could lock the unit.
Michael V | Overall ExperienceYes I purchased a storage on 11/13/2022 once I opened the storage there wer items left in there I told them about it an they apologized an that they didn't know I told the mgr.in the future they should make sure there cleaned out before they give card I think I should have got my price lowered are got a 2 weeks free please contact me me 3189908988 Tonia WTkins
Tonia W | First ImpressionsVery pleased and happy with my stay 😊.
JANICE H | Overall ExperienceMs.Jameisha is awesome, I shared with her a situation I am being challenging with and Thk God she for her compassion, understanding and friendly help.Thk God for her.
Lorraine B | First ImpressionsI didn't even use the storage. I paid for it and not even an hour later tried to get a refund because my husband had already gotten 1. So I have a storage that I don't even need
AQUANESHA R | First ImpressionsThanks to Ms.Jokeska Jackson!!!!!! I never had a bad experience!!!!!! You guys are awesome!!!! And I also would like to Thank Mrs.Paige Robinson as well on my move in 7years ago!!!!! She's a very outgoing,understanding person as well!!!!!! Thanks to My U-Haul Employees!!!!!!
SHANDRIKA R | First ImpressionsSome employees have bad attitude's don't know how to talk to customers including the superior
elizabeth s | Overall ExperienceEverything was well maintained, clean and convenient. Thank you!
FEBRINE T | Overall ExperienceCould get credits
Katrina W | First Impressionsmrs jackson was wonderful!
NOKIECIA S | First ImpressionsThe manager Kesha Jackson was so sweet very helpful and very nice!
Tremeka J | Overall ExperienceInformative and quick
STACY L | First ImpressionsThank you for a great visit 😌
RANDY G | Overall ExperienceThanks
Suzanne B | First ImpressionsMy unit was nasty, there was trash everywhere. But Jokesha was excellent!!
Akia F | First ImpressionsThere were discrepancies between uhaul locations. It took 2 hrs to fix. I was just there to pick up packing supplies:(
Marshina A | First ImpressionsI dont understand the fact you can't view the storage unit until after you pay for it to see if that's the size you need, I actually paid 169 for a big storage unit and I don't it
Tonika J | First ImpressionsEveryone was Nice
joseph h | Overall ExperienceThe store manager was very rude and unprofessional as well as the staff at this location. I had my kids with me and as we was trying to return our truck we seen staff members smoking weed out in the open bu the return center, loud vulgar music was playing, my kids heard all the inappropriate music an smelled the weed smoke. I was very upset. When i returned my truck that was sitting on the lot all day because we was waiting on our movers. We was charged a extra 58.00 dollars because the truck was not unloaded. No other customers had that truck reserved so to get charged a extra day was very unreasonable. We were talked to by the staff and the store manger in a very unprofessional manner. I will never spend money at this company again.
Tiffany S | First ImpressionsI would like 24/7 access to the facility
KAHLAFA C | First ImpressionsThanks should make options easier for people moving and living out of state as far as vacating the unit as most times people hire movers.
Ariel M | Overall ExperienceWe should not have to buy a certain type of lock
Kenneth W | First ImpressionsTop notch service with a no-hassle application process. Thanks Paige for your assistance
Danny P | Overall ExperienceThe staff was very helpful and professional.
Juanita m | First ImpressionsHad a good experience
Tony B | First ImpressionsThe facility smelled like a sewer, and the lock mechanism was misaligned to the point that the lock I was suckered into purchasing couldn't have possibly latched ...
DeWayne B | Overall ExperienceStorage area smelled like a sewer, lock I was suckered into purchasing could not have possibly fit hole due to obvious offsets ...
DeWayne B | First ImpressionsGreat staff . Ms. Jokesha Jackson and her staff were pleasant and helpful. Great crew .
RODERICK H | First ImpressionsThank you so much for helping me I would go no where else there was so nice every boby was so helpful Thank yalls s so much much love for yalls
mary h | Overall ExperienceHad a amazing storage Kesha is an amazing Supervisor great job she always made sure I was satisfied thanks kesha
lisa h | Overall ExperienceLove the free storage carts! Made it so easy to get my things from my car to my unit. Will definitely use this location again!!
Paige R | Overall ExperienceEven though I lost my unit to auction!! The staff was wonderful and I appreciate 🙏 their helpfulness. I hate things got bad for me,but I will pick up and start over. Thank you all! God Bless!
Harold W | Overall ExperienceThe floor was a little messed up, and I would have definitely liked to have a light in my actual unit itself, but over all it is very nice. My unit was in max security. And all the staff were very helpful when I misplaced my card to get into my unit to move into my home. Will definitely use again for future storage. Thank you!
Rachael G | Overall ExperienceThere were no accommodations for me. I couldn't make it up the stairs because I'm disabled
James C | Online Move InI was pleased with the entire experience. Would definitely recommend you to family and friends.
tammy p | First ImpressionsVery helpful and lots of storages
LEVAVBRIUS C | Overall ExperienceAlways recommend UHaul, but this branch especially!! Wouldn't go anywhere else!!
Paula C | First ImpressionsThey’re are always friendly an very helpful
Angela H | First ImpressionsGot it and never used
Natasha F | Overall ExperienceStaff was friendly and helpful with everything!
Brandy B | First ImpressionsOnly thing I'm still really looking for is my refund was overcharged for $42and some change
Clara B | First ImpressionsNo light in our unit and it had a smell of smoke. Otherwise everything was good!
Robin M | First ImpressionsThe staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spent
Tyesha H | First ImpressionsThe store facility for RV , boats are too dark and dangerous. Couldn’t see myself parking my food truck there. The ladies at front desk are absolutely wonderful
Kathy W | Overall ExperienceThank you very much
PRISILLA P | Overall ExperienceI love the courtesy service and smile always
Wanda T | First ImpressionsRates are too high for service provided.
Vondershell T | Overall ExperienceLet me begin by saying that Courtney Miles was very nice and she tried to help with the AC not working on the truck. I have been trying with many phone calls, and I still haven’t been able to speak to anyone about getting some credit due to the AC not working on the rented truck. Please contact me at 337-230 2628 to discuss.
Paul S | First ImpressionsThe garage door is the only complaint I have it worked very poorly and sometimes it didn’t work at all
James R | Overall ExperienceI was expecting a more modern private space unit.
Comisha G | Overall ExperienceGM,just keep up the good work everybody have a wonderful bless day.😊👍✌
STEPHANIE E | First ImpressionsEverything was good
Brenda E | Overall ExperienceI feel like my notification that I had moved out of my unit was not indicated on the storage records and trying to take out an addition fee after the unit was closed a month earlier is poor documentations and my bank charged me fees for your facility making an attempt to charge for an extra month when the unit was properly closed and notifications given to the front office staff.
minnie s | Overall ExperienceThe after hours were VERY stressful!!! I got to the U haul place to return the truck and literally sat out there for 30 mins before anyone answered the phone to direct me what to do. I feel as though I was charged entirely too much. I feel as though I was charged for being late but, in all actuality I was on time BUT had to wait 30 minutes before speaking to someone. I would most definitely NOT recommend using the after hours to anyone!!!!!!
Erica H | First ImpressionsStaff was friendly. Thank you. My only complaint are the steps in the controlled climate units. Lol. Trying to get your things to the unit with those steps, whew chile🙃🥴, but overall I am pleased💛.
LaQuinda J | First ImpressionsThe person who help us , he was really nice and helpfull.
Amalia M | First ImpressionsThe alarms went off when we put in our code but it opened the door.. That was weird and a little scary.
Valerie K | Online Move InSo far so good. I recommend elevators but hey. A little exercise dont hurt nobody.
Priscilla D | Overall ExperienceYou should validate email addresses of customers so people don't get spammed when they use false email addresses
Larry D | Overall ExperienceSociety needs more customer service that Paige at the store gave to us. I rate her as a 10 star she will go above and beyond to assist her guest. I can say even with moving she made my experience with renting the truck and storage less stressful.
LASHUNDA W | Overall ExperienceNice friendly professional people
jacqueline b | Overall ExperienceManagement is excellent. Very kind, & caring!!
Alexis F | First ImpressionsThanks a bunch
Angela S | First ImpressionsI will highly recommend Uhaul.
Phyllis C | Overall ExperienceReally nice guy at the desk...very professional very helpful
jacqueline b | First ImpressionsNo deposit is required at other locations why this location
BRENDA P | First ImpressionsVery secure, clean, and easily accessible
Andrew D | Overall ExperienceThank you all for warm welcome always. Specials thanks to Paige for going far a beyond her duty while I was ill.
lashon a | Overall ExperienceI signed up for access and then the keycard I was provided did not work, supposedly it was a known issue and he said it would work later and when I came back next time to try.
Aaron B | First ImpressionsThanks.
Andrea J | Overall ExperienceN/A
BRANDON G | Overall ExperienceI had a great experience
Joshua W | First ImpressionsHave used a lot of storage places over my 72 years, U-Haul Hollywood in Shreveport Louisiana was hands down the best and most convenient one I have ever experienced.
Lou S | Overall ExperienceEasy and pleasant experience.
Carmen A | First ImpressionsI've had my belongings ruined twice. The 1st time my sofa was covered in mold. I reported it but NEVER got a response. The final time pictures was taken but I have to pay $100.00. Why pay insurance?
SHAREKA K | Overall ExperienceI will not go anywhere else if I need to store my things.
Jamie S | Overall ExperienceVery friendly and helpful staff
janice h | First ImpressionsGreat!
Harold C | Overall ExperienceEverything in the facility was nicely maintained, although the restroom in the climate control storage section was out of paper towels & toilet paper for 4-5 days continously.
Donald C | Overall ExperienceThe lady at the front desk with the rotten teeth was very RUDE!! And she was the assistant manager !!!!
RYAN A | Overall ExperienceThe storage did not have the light but for the most part, everything was great. The employees were very helpful and will to help at any moment. I always like coming to this facility.
lisa B | Overall ExperienceGreat Customer Service.⭐️⭐️⭐️⭐️⭐️
patrick w | First ImpressionsLack of quality service and customer service.
omerror d | First ImpressionsThe staff is rude and not willing to help with your concerns. The storages are falling apart. Pest problems in climate controlled storages.
Kiana K | Overall ExperienceXoxo
Willie D | Overall ExperienceY'all were very nice and helpful. Thank you for your time and help .
Lou S | First ImpressionsMy overall experience was great, other than y’all didn’t accept payments from liquid accounts.
taiyiba h | Overall ExperienceI still haven’t heard from the Manager concerning a broken marble table that was in my storage unit 20
KENNETH O | Overall ExperienceThanks for ALWAYS being COURTEOUS and very PATIENCE.
Jackie W | Overall ExperienceThanks
lashon a | First ImpressionsWe had an awesome experience.
emtisha T | First ImpressionsGreat staff that showed superior cx services, gave very knowlegable advice and made sure my move into the storage unit went well
jerry l | First ImpressionsGood friendly service keep up the good work
Victoria B | Overall ExperienceThank you for everything
MICHELLE M | Overall ExperienceGreat service, always been a long time customer.
zaneta w | First ImpressionsThe portable storage units worked perfect for my needs. Delivery and pickup was timely.
Brian B | Overall ExperienceBecky is 1A+
steven c | Overall ExperienceEveryone was extremely friendly, helpful, courteous and professional. This location was recommended to me by a relative and I would recommend it to anyone needing this service. I would use it again
Evelyn H | Overall ExperienceI really would like to thank the agent for all the help she gave explaining the contract and the young man for staying helping us getting into the storage.
Cynthia B | First ImpressionsU all where wonderful costumer service!!!
jennica g | First ImpressionsI liked the staff,and service,and I will use them again
Misia M | Overall ExperienceFive stars
Kentoria F | Overall ExperienceStaff was friendly, professional and Knowledgeable.
Duke T | First ImpressionsVery Courteous and Patience answer all of my questions
Jackie W | First ImpressionsI see good customer service is not a priority there!
stephanie c | First ImpressionsI moved furniture from my home in Alabama to my son's in Louisiana. The entire experience was wonderful. All personnel I came in contact with were friendly, helpful, and just plain nice people. Tks
Sarah B | Overall ExperienceTerrible customer service would not recommend I wish I could get a refund
victoria l | Overall ExperienceI would always get a call when the storage building wasn't secure in me locking it up correctly. I want too Thank them for doing that for me. They was always so kind when I went in to see them. Thanks
Patrice M | Overall ExperienceGreat service
Chandra P | Overall ExperienceGreat place, staff really works with you
Lionel B | Overall ExperienceGeneral Manager Ms. Paige Robinson SHE IS SO AWESOME!!! 2205 Hollywood Store
Shantle H | Overall ExperienceGreat customer service representative, always friendly, & very good with meeting the needs of the customer. I love this UHaul experience. I would definitely use them again. thanks
Tyrone R | ReservationNothing but problems with uhaul from the pick up in hammond la to the drop off in shreveport la everything from the truck to the car PULL to the storage unit was issue's ALWAYS used uhaul never again.
Kristie B | Overall ExperienceHelpful and friendly will use them again. Thanks you guys over there on Hollywood Ave y'all store rocks..
carla w | Overall ExperienceGood
BESSIE M | Overall Experiencevery prefessional thank you ill lrecommand you all to anybody
CHRISTOPHER B | Overall ExperienceNo
Tajessica R | Overall ExperienceBecky is helpful, experienced and just wonderful.
david z | Overall ExperienceU all sold my Life that acquired over time, priceless memories@hard work. U wouldn't honor my legal receipt of ownership, ive called Corp.@Regional(Paige) no one would do Right. See u in COURT..
Evelyn J | Overall ExperiencePaige! Omg I love her! She made me feel like family and i see her as family. She made it easy and stress free the entire time i had my storages with U Haul. Shes a true keeper and is THE asset of UH.
AMBER B | Overall ExperienceN/A
Joyce C | Overall ExperienceNA
TINA S | Overall ExperienceI got locked out my storage 4 days after I got it because they had my storage mistaken for someone else's. Instead of them just looking up my account at first I was asked REPEATEDLY how much I owe.SAD
lajerika h | Overall ExperienceTold the rep that I only needed the storage for one month because i was waiting for my move in date on aptment. I had a uhaul for a most 3 weeks before i got the storage.
hortencia w | Overall ExperienceFriendly Staff , Always willing to help when needed
donald m | Overall ExperienceRained in truck got changed to switch,locks got cut to many times over charged, l will never use Again I lost merchandise got wet it rained in my storage not happy at all have claim not 1 word ,paid s
jacqueline M | Overall ExperienceLove Page, the manager. She was always helpful.
Edgar K | Overall Experience