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Avis HawkinsCustomer Reviews for U-Haul Moving & Storage at Holland Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service lady I spoke to and dealt with was very delightful. I would highly recommend this location based on her help, alone.
Adam TriplettThe managers were very kind and respectful.
Alissa RitchieAs usual the overall experience was great and the staff was awesome
MONICA PETERSEN | Overall ExperienceAll good except the 26 ft truck. I have had several uhaul trucks over the years. This one was the most uncomfortable, hardest riding, CONSTANTLY bouncing vehicle I have ever been in. I am just thankful I only had a short distance to go. It would have been impossible to have traveled a long distance. I say again—IMPOSSIBLE!!!!!!!
Don Solomon | First ImpressionsThe agent is very grumpy. He doesn't reciprocate a hello and he never has in the half a dozen times I've been there.
CHARMANE NICOLE BUTLERFast and easy return, very helpful!
Christian BerryHad a great experience renting a U-Haul truck for the day. Check in with Corban was quick and easy. Drop off was also quick and easy with Kristina. They were both so nice and I would definitely rent here again! Thank you!
Emily FosterJust keep up the good work.
trinette lassiterI can’t remember the person name who helped me. I just wanted to say that she was absolutely amazing! Very friendly! She helped me so much! Thank you!
RICHARD SMITHThere was a single representative working when I picked up the trailer and an office full of customers. She was incredible. She waited on multiple customers and was able to process all transactions in a timely manner. Can't remember her name, but she's the on-site (living) manager. Very competent. She deserves a bonus.
Everett RevellThe folks are great there. always pleasant. Very prompt and attentive.
Matthew PalumboUp until 6 weeks ago I had never needed a rental. In the last 6 weeks I’ve used 3 trailers and a big truck. My experience has been nothing exceptional. I’ve been extremely impressed with the service I’ve received and the quality of the equipment.
PAULEUGENE KAPLANEquipment in great shape.
james mariastexcellent service needs no improvement
Glenn BowenIt's been years since I needed a U-Haul and in the past 2 weeks I've rented 3 trailers and their biggest truck. I've been very impressed with the quality of the equipment and the service level of the 2 rental locations I've used.
PAULEUGENE KAPLANLady working the counter is awesome
Brian ReichelderferKind and helpful staff
Geraghty CampbellOutstanding Professional Helpful Service Extremely helpful and informative Great Personalities
Kecia TerrelongeRude, female was extra flirtatious with my fiancé, harassed me before business hours and was threatened multiple times
Peter TymulOutstanding Service Very Professional and Knowledgeable Extremely Helpful
Kecia TerrelongeCan't think of anything to.improve. it all went smoothly. Thank you!
Mary ReedStaff was great. I had an unusual circumstance and they helped me with it. I cannot thank them enough!!
Sheilah Stone | Overall ExperienceUsing online reservation system with DL upload and CC made the pickup process simple. Having the truck for 48 hours worked out well. Picked up Saturday noon, loaded, finished loading Sunday morning and drove about 300 miles Sunday to destination. Rested overnight, unloaded Monday morning, refilled gas (about 30 gallons) and turned in truck by noon. Truck was well maintained, clean and handled well at highway speeds in heavy rain. Overall, it was a good experience.
David TrogdonNot a thing!...the couple that manage this location made it a wonderful experience. Thank you for being so pleasant and funny...keep a watch out for aliens around your truck!🤣
Laura HarrellThe guy at the front when I checked in was rude I didn’t appreciate it
Kylie StJohnCorban is a very friendly and customer oriented employee.....the site is very clean and very well-maintained! My first impression of the office was a clean smell. I clean houses for a living and was very impressed!
deanna babb | First ImpressionsLet the whole world know that I had an amazing customer service experience with Kristina Nuber she was most hospitable. I look forward to her helping me again.
JAVOUN SMALLWOODYou are doing a great job
roger cameronVery friendly customer service. This location is my go to place for all my moving needs. Great service!
Jackie SmithDrop off location was very professional. Pick up location an absolute disaster. No paperwork just price and keys. No explanation about anything.
James JacksonGreat experience from start to finish.
Thomas DamonGreat operators. Happy to go back.
Marlon CaruthThanks great service
Loretta Johnson | Overall ExperienceA little busy and kind of overwhelming but the young lady took my key and let me get on my way. Nice that it's so simple if there wasn't any trouble with the truck.
darrin SnyderMore staff, can’t remember her name. She was nice, fast, & reliable. She handled a store full by herself.
Howard SouthallThe truck it’s self was a piece of junk, the key got stuck several times the window were crank windows, and the brakes barely worked
Alicia JaffeConsider fully operational equipment
Stephen WrightGreat customer service
Adrian YoungThank you so much! Service was awesome!
Melinda LittleGreat experience
William smithGreat employees and customer service!
leai davisLocation didn’t have the dolys that we reserved so we had to get them elsewhere.
Terran JonesKeep up the well customer service.
Dennis NelsonExcellent customer service! A+
MICHELLEAYESHA FARAJGreat customer service. Great staff!!
Kimberly LaraEasy and seamless move-in. Highly recommend!
MICHELLEAYESHA FARAJ | First ImpressionsThe Staff went above and beyond to help me keep 3 storage units. I am very pleased with their professionalism. They care so much and work diligently to satisfy the customers. The individual attention is given to Every single customer. This is by far the number 1 Uhaul storage facility in Suffolk.
Cynthia Wilturner | Overall ExperienceThe storage container was dirty the unit was not secure at the top. anyone would be able to climb up and over into someone else’s container if they wanted too. The side gate was left open with no security.
Lori Gardner | Overall ExperienceOverall I am happy
MONICA PETERSEN | First ImpressionsStaff was very friendly and informative! Thank you!
Theresa McraeEfficient, helpful and friendly. Perfect!
howard littlesVery nice associate checked my truck in. Great customer service
Shawn McVeyFor the most part everyone was friendly, some employees were very slow but nice with it.
Lolethia Jones | Overall ExperienceI dealt with Corbin and his wife.Excellent customer service.WhenbI forgot my payment they were kindly enough to give me a courtesy call.And I thank them both
angela cansler | Overall ExperienceKeep up good work!
David ZadorozhniyAlways easy to rent here excellent people easy to find convenient location
Fred grandyExcellent very friendly!!?!
Brian PicklerCustomer service at the Suffolk Holland Road is excellent 👍
Benjamin DuBoisAn amazing company I refer all of my family and friends to these guys.I love the professionalism that they have 5/5
Demetrius Cross-parker | Overall ExperienceI had two reservations for this location. There was no communication to me that one of the items I reserved was unavailable. I understand that things happen, I am less worried with that and more frustrated that it took me reaching out to learn of the problem. Additionally, the trailer that I was able to pick up from there was "dirty". There were "trash" pieces in the cargo area including electrical pigtail connectors and other minor debris. Nothing that impacted my use, but if we're insisting on things being clean for the next user, that was not the case when we picked it up.
Shawn HalseyNo additional comments at this time
CLIFTON DOSWELLRented here for nearly 3 years. No problems.
Vernon Hairston | Overall ExperienceThe management of this UHaul goes beyond our expectations. They are consistently efficient and professional. They really make the customer feel secure dealing with UHaul
LANNIE CAMPBELL | Overall Experience1325 Holland Rd has a good team onsite - one that tries harder to take care of the customer. They have a good sense of fair and reasonable ... that's all most hardworking Americans want, demand. Well done, very well done!
Peter KattmannManager was very helpful an went above an beyond to help me very friendly.
Brandy Matthews | First Impressionsthe only thing I can think of is maybe not let cars park infront of the trucks. Had a tight squeez getting out of the lot.
Linda BindelThey were very helpful
denita bakerNice and well-kept storage facility. Good room to maneuver your vehicle and equipment around. There is a gate but I've never seen it closed, even after-hours. Seems like they are always under-staffed, but the folks are friendly and will help you whenever to get around. The biggest gripe with this location, there is a giant pothole in the middle of the entrance, very welcoming for an accident to happen and damage customer equipment.
CHALMER TORRES JR | Overall ExperienceNo comments at this time
DEBRA LASSITER | Overall ExperienceBest experience ever! Helped me out of a sticky situation.
Akia Somerville | Online Move InFriendly and no problems Thank you
LELANDWAYDE JONES | First ImpressionsLocal facility was decent. Website was awful. Numerous problems making payments because even if you change billing info on the website, the address on file at the local facility was what is used as billing address. Even after info was changed on the website! Apparently company policy is only the local office can change your address. People use a storage facility when they move! Address information should be easier to update. I would never recommend Uhaul to anyone.
Sam McKay | Overall ExperienceThe couple who managed the facility were extremely helpful and pleasant. I will recommend them to family and friends.
Sharon Knight | Overall ExperienceService excellent
Jesse Boone | First ImpressionsThe staff at this location was excellent. They were extremely helpful and kind. I will definitely recommend this company to my family and friends.
Sharon Knight | First ImpressionsThank you for your services
IRIS ROBERTS | Overall ExperienceWell the first time I tried to get in after hours I could not, because they never setup my password, thereforeIhsd to takea driveto fix the issue. Also I set up for automatic payments due to their advice and lo and behold it was never set up, therefore my first payment was charged a late fee. I had to call to make sure it was set up. I was told they would wave the late fee, but it was not
Tonja Harris | Overall ExperienceEntrance to the units was always blocked with a large uhaul truck so always had to go around through the exit of the gates as the office staff was always unwilling to move the truck. Office always heavily smelled of Marijuana. One time I was there the man was upstairs screaming at someone, it could be heard fully what he was saying outside the building. Will never suggest this location ever. Makes me not ever want to rent from uhaul again.
Amanda Warren | Overall ExperienceJayden Kessock is very good at his job and always extremely helpful. I have been renting from this facility long enough to be co-owner and the management at the Suffolk branch is always a pleasure to work with. I would highly recommend this place and this manager.
RACHEL SPETTER | First ImpressionsEasy to find, lots of storage units, good experience. Only complaints are the security gates were broken for the last two to three months and the entrance was blocked by trucks being returned on multiple visits to the unit. Hopefully they will fix this very soon.
Mary Regione | Overall ExperienceThey seem to have a robust U-Haul truck rental business. That is great. However, these trucks are often parked blocking the entrance AND the exits. They assert that this is just the way it is and force customers wanting the use the storage facility to wait. This is a poor business practice and is fixable if they had the will to do so. Furthermore, they should be eager to move the vehicles instead of acting like they are being inconvenienced.
Teresa Howard | First ImpressionsPrice is kinda high for such a small unit. The door was messed up and I was told I'd get a discount/credit for it. Never did. I think management changed right after I moved my things there. New office staff is friendly.
Krista Gladney | Overall ExperienceNeed more light at night
Margret Jackson | Overall ExperienceVery friendly and professional
Sharren Davis-Carrington | First ImpressionsHad to drive over an hour to pick up truck and all locations weren't convenient to drop off or pick up this was a complete nightmare rental. I had to change times on several occasions. I was told the drop off was Tuesday due to the inconvenience that wasn't true. My card was charged at the end for charges I didn't authorize nor agreed with due to the extra milage given wasn't shown on the check in computer at this location. This was an extremely difficult move considering all the equipment and locations weren't convenient to the address given. I also was told that $50 would be refunded to my card for the inconveniences that never took place either. A complete nightmare
Stephanie Worthy | First ImpressionsPeace, u-haul supplied what I needed a pick-up and a storage unit. One stop, Thank you. Stephen Smith
STEPHENCOLUMBUS SMITH | First ImpressionsI would not recommend the Suffolk facility to NO ONE!!!!
Wayne Thompson | Overall Experience5 star customer service. Extremely professional and pleasant every time I had an interaction with them. Would recommend to anyone looking for a storage facility.
Caroline Powers | Overall ExperienceSTAFF WAS PROFESSIONAL AND VERY HELPFUL. ACCOMADATED LAST MINUTE CHANGES WITH NO HASSLE, THANKS.
WILLIAM SLOAT | Overall ExperienceThe Male who assisted with securing and paying for the unit at the Holland Road, Suffolk location was very unprofessional and disrespectful to myself and other customers. Other than this workers, all other experiences and workers were excellent
Alexis Wilkerson | Overall ExperienceSomething needs to be done about the rodents situation.
ANGELA HILLARD | Overall ExperienceI attempted to close the account three different times and the third time they said they closed the account and one month later said I accumulated late charges and that they were selling the empty unit. I refused to go through the hassle again and left it be but nothing of what I went through with u haul from renting equipment to renting a storage units from two different locations was simple or at all good. Never will go through this again, I’ll do anything other than this anything.
Trent Polling | Overall ExperienceThis Uhaul had identified a single unit available which I rented on the 25th but come to find out the unit was still occupied until the 1st of November. No other units available. This is extremely frustrating when you’re moving from out of town with a rented trailer. There is no light or working power outlets. What storage facility doesn’t carry bolt cutters?
Jesse Starner | Overall ExperienceWhen I rented a trailer, as a storage rental customer, the woman working there was rude and unhelpful. She could or would not help attach the trailer to the hitch and was rude and snarky. I left the facility for a néw storage business because of the poor service. Most of the staff appears unfriendly and indifferent.
William Abele | Overall ExperienceWould love to have access 24 hours
linda clifford | First ImpressionsExcellent staff. Very friendly and helpful. I would definitely recommend them to anyone for moving services.
Robert Neumann | First ImpressionsLove it
Tyneki Vick | First ImpressionsStorage was good . Staff were good especially about correcting their mistakes. For some reason a few times my card was said to not be on file which charged me a late fee but they corrected it. The only thing I dislike is whenever I call I never got an answer so I had to come up there which was ok because I lived near but it was just sad they don’t answer the phone at all. Other then that great place and would recommend to any one
Precious Chew | Overall ExperienceWhy is it every time you get a u haul from them you always owe money that you don't owe smh will not recommend them to no one then they want to get nasty with you like you did something wrong
Ursula Powell | Overall ExperienceThe storage unit was close to where we live and convenient for our use. The staff was friendly and knowledgeable. We would use this facility again if needed.
Linda Fuest | Overall ExperienceWhen I first arrived, the storage was getting ready to close but Heather took the time to help me out. My code to enter the gated facility wasn’t working and I had to call Heather to help again get me in with my two helpers. Anyway, I appreciate her for going out of the way to help me out especially when she had to come back after hours.
Maggie Overath | Overall ExperienceFirst gave us a car carrier that was broken and when we returned it we had to go thirty miles away to pick up a different one. That carrier blew a tire in South Carolina and we had to sit on the shoulder of I95 for three hours until someone came and fixed it.
Linda Fuest | First ImpressionsThey are unfair and wouldn't work wit u. I didn't have a job im on disability and they still wouldn't work with me for anything after my bf stopped paying it. I definitely give them a 0!!
De'unka Jones | Overall ExperienceThere was a lot of staff turnover and depending on who I dealt with determined my experience. Communication was often poor and created frustration. I would look elsewhere before using this location again.
Deborah Banks | Overall ExperienceThe lady at the storage helped me. It was at closing time but she did help me. Had problems using my code to open the gate to get in storage. Eventually she had to open it for me. I appreciate her helping me out.
Maggie Overath | First ImpressionsGreat experience, friendly customer service, clean facility! Best I've encountered so far!
Marvin Ellis | Overall ExperienceHospitality was down to earth a home away from home
Paxton Linton | Overall ExperienceFor as long as I rented the storage unit from Uhaul my prices continued to go up every year. Would have been more affordable if a small discount was given after being a long time customer.
RENEE staats | Overall ExperienceThe staff are extremely friendly
Stephanie Minix | Overall ExperienceThe staff have horrible attitudes and treat you like a felon if your a day late with a payment very unfriendly and I would not recommend this place to anyone
Mickel Mobley | Overall ExperienceThe company send messages and will call. I had a few challenges that put me behind schedule. I contacted uhaul and to my surprise it was handled right away and rescheduled 20 mins later. Very satisfying The puck up location was very helpful . The revered vehicle was still available.
Irean Buttsen | First ImpressionsI was able to drop off the uhaul and store at the same place. Nice customer service. Storage unit was very clean
Stacey Taylor | First ImpressionsNot impressed. Thanks.
Rachel Reynolds | Overall ExperienceLeaking roof in storage unit . $20.00 after hours charge even though returned during work hours same day. Used truck less than 2 hours.
Ross Robertson | Overall ExperienceFriendly courteous staff. Recent upgrades to facility: improved lighting, new storage unit doors. Well maintained property.
DANIEL MASKELONY | Overall ExperienceEasy access in and out
David Davis | Overall ExperienceThe staff is quick and efficient, respectful. Equipment is new.
Beverly Anguaoui | Overall ExperienceI was only 4 days late and I had to wait for pay day and still had to pay for another month. I couldn't even pay an partial rate instead of paying for a whole month of storage for an empty unit.
STEPHANIE LOPER | Overall ExperienceThe exit gate was left open for days
Angel Reyes | Overall ExperienceGreat!
William Miller | Overall ExperienceWonderful friendly customer service at the Holland Rd. location. I gave it 4 stars only because of lengthy wait time when calling the next day even after being switched to the corporate office.
Jean Cisco | Overall ExperienceEverything just want to smooth this clockwork lovely young lady waited on me Donna excellent job very impressed
Hazel Small | First ImpressionsBoth associates were very polite and new the mission of U-Haul very well. They were able to answer all of our questions and requirements of checking in the truck we rented very well. I will be back.
Daniel J Tillett | First ImpressionsVery clean..no signs of rodents or bugs. Very helpful and friendly staff!!
Tabatha Hardiman | Overall ExperienceAlways friendly and very helpful. Storage units clean and in good condition.
gary williams | Overall ExperienceThe staff was very professional and polite. They were helpful and clearly explained any questions I asked. Justin and his team represents U-haul well. I commend them for doing great job of excellence
Thelma Mobley | Overall ExperienceI would recommend this facility
Jala Moore | Overall ExperienceThe professionalism of the staff was superb. The representative was very thoughtful, kind and knowledgeable. My experience with this establishment was a delight and the first month free was helpful.
Barbara Sherrill | First ImpressionsEverything was clean and maintained well.
Roger Hart | Overall ExperienceThis facility truly met our needs.
Fred Gray | Overall ExperienceThank you for your polite and kind service as you have provided professional service , thank you greatly
Craig Miller | Overall ExperienceCompetent, Helpful, Courteous and Professional Staff
As Time Goes By Antiques | ReservationVery helpful and gracious.
Fred Gray | ReservationShe was professional courteous and attentive to my needs. She explain everything with clarity and answered questions to my satisfaction.
Thelma Mobley | ReservationMy only issue was that we were limited on r hours of checkout. That is probably a safety issue, but when our movers were late, it limited what we could do in a day b/c we would be locked out at 10PM
Robin Page | Overall ExperienceThe manager Justin all I can say very pushy .(overkill) sent more letters to my family.than myself kinda like harrassment.so o moved my stuff out .the lady that word there was very nice.
Dorothy Looney | Overall ExperienceI am disappointed that the rent is not pro rated. I closed my account out with several days left and was not granted a refund for those days not used.
David Rager | Overall ExperiencePlease with the service.
LINDA BARTLETT | Overall ExperienceYoung lady working there was very helpful and knowledgeable of all of the equipment. Great rental experience!
tiffany finch | Overall ExperienceNice facility. Would use again
CHRISTINA JOHNSON | Overall ExperienceNice clean storage facility!
Lisa Muir | Overall Experience