Customer Reviews for U-Haul Moving & Storage at Holland Rd

2,478 reviews

1325 Holland Rd   Suffolk, VA 23434
(Off of 58 left at the light before the overpass, Across the street from Ricky and Roy's)

(757) 925-0846

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 925-0846

1325 Holland Rd
Suffolk, VA 23434
(Off of 58 left at the light before the overpass, Across the street from Ricky and Roy's)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Avis Hawkins 
Rating:
3.0

Customer did not leave a comment.

Alfonza Bailey  |  First Impressions 
Rating:
4.0

The customer service lady I spoke to and dealt with was very delightful. I would highly recommend this location based on her help, alone.

Adam Triplett 
Rating:
5.0

The managers were very kind and respectful.

Alissa Ritchie 
Rating:
5.0

Customer did not leave a comment.

douglas byrum 
Rating:
5.0

Customer did not leave a comment.

KEITH WENDEL ZINN 
Rating:
5.0

Customer did not leave a comment.

As Time Goes By Antiques  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Mackey 
Rating:
5.0

Customer did not leave a comment.

Shannon Brock  |  Overall Experience 
Rating:
5.0

As usual the overall experience was great and the staff was awesome

MONICA PETERSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDY ROTH 
Rating:
4.0

All good except the 26 ft truck. I have had several uhaul trucks over the years. This one was the most uncomfortable, hardest riding, CONSTANTLY bouncing vehicle I have ever been in. I am just thankful I only had a short distance to go. It would have been impossible to have traveled a long distance. I say again—IMPOSSIBLE!!!!!!!

Don Solomon  |  First Impressions 
Rating:
3.0

The agent is very grumpy. He doesn't reciprocate a hello and he never has in the half a dozen times I've been there.

CHARMANE NICOLE BUTLER 
Rating:
4.0

Customer did not leave a comment.

Joseph Rickerd 
Rating:
3.0

Fast and easy return, very helpful!

Christian Berry 
Rating:
5.0

Had a great experience renting a U-Haul truck for the day. Check in with Corban was quick and easy. Drop off was also quick and easy with Kristina. They were both so nice and I would definitely rent here again! Thank you!

Emily Foster 
Rating:
5.0

Just keep up the good work.

trinette lassiter 
Rating:
5.0

Customer did not leave a comment.

Sarah Canclini  |  Online Move In 
Rating:
5.0

I can’t remember the person name who helped me. I just wanted to say that she was absolutely amazing! Very friendly! She helped me so much! Thank you!

RICHARD SMITH 
Rating:
5.0

Customer did not leave a comment.

LARRY DOVE 
Rating:
5.0

Customer did not leave a comment.

Michael Huskins 
Rating:
5.0

There was a single representative working when I picked up the trailer and an office full of customers. She was incredible. She waited on multiple customers and was able to process all transactions in a timely manner. Can't remember her name, but she's the on-site (living) manager. Very competent. She deserves a bonus.

Everett Revell 
Rating:
5.0

The folks are great there. always pleasant. Very prompt and attentive.

Matthew Palumbo 
Rating:
5.0

Up until 6 weeks ago I had never needed a rental. In the last 6 weeks I’ve used 3 trailers and a big truck. My experience has been nothing exceptional. I’ve been extremely impressed with the service I’ve received and the quality of the equipment.

PAULEUGENE KAPLAN 
Rating:
5.0

Customer did not leave a comment.

Belinda Dixon-Dawson 
Rating:
5.0

Equipment in great shape.

james mariast 
Rating:
5.0

Customer did not leave a comment.

Albert Joyner FORTUNE 
Rating:
5.0

Customer did not leave a comment.

Tisha Warren  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Tooley 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ORR 
Rating:
5.0

Customer did not leave a comment.

James Brown 
Rating:
5.0

excellent service needs no improvement

Glenn Bowen 
Rating:
5.0

Customer did not leave a comment.

cynthia creel 
Rating:
5.0

It's been years since I needed a U-Haul and in the past 2 weeks I've rented 3 trailers and their biggest truck. I've been very impressed with the quality of the equipment and the service level of the 2 rental locations I've used.

PAULEUGENE KAPLAN 
Rating:
5.0

Customer did not leave a comment.

anthony jones 
Rating:
5.0

Customer did not leave a comment.

Juan Rivera 
Rating:
5.0

Customer did not leave a comment.

David Torrence 
Rating:
5.0

Lady working the counter is awesome

Brian Reichelderfer 
Rating:
5.0

Customer did not leave a comment.

Diana Klink  |  Overall Experience 
Rating:
5.0

Kind and helpful staff

Geraghty Campbell 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JONES 
Rating:
3.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

ALTONYAHORTON WATERS 
Rating:
5.0

Outstanding Professional Helpful Service Extremely helpful and informative Great Personalities

Kecia Terrelonge 
Rating:
1.0

Rude, female was extra flirtatious with my fiancé, harassed me before business hours and was threatened multiple times

Peter Tymul 
Rating:
5.0

Customer did not leave a comment.

Floyd Cofield  |  Overall Experience 
Rating:
5.0

Outstanding Service Very Professional and Knowledgeable Extremely Helpful

Kecia Terrelonge 
Rating:
5.0

Can't think of anything to.improve. it all went smoothly. Thank you!

Mary Reed 
Rating:
5.0

Customer did not leave a comment.

tierra johnson 
Rating:
3.0

Customer did not leave a comment.

JAVON WIGGINS  |  Overall Experience 
Rating:
5.0

Staff was great. I had an unusual circumstance and they helped me with it. I cannot thank them enough!!

Sheilah Stone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hassan Rabbani 
Rating:
5.0

Using online reservation system with DL upload and CC made the pickup process simple. Having the truck for 48 hours worked out well. Picked up Saturday noon, loaded, finished loading Sunday morning and drove about 300 miles Sunday to destination. Rested overnight, unloaded Monday morning, refilled gas (about 30 gallons) and turned in truck by noon. Truck was well maintained, clean and handled well at highway speeds in heavy rain. Overall, it was a good experience.

David Trogdon 
Rating:
5.0

Not a thing!...the couple that manage this location made it a wonderful experience. Thank you for being so pleasant and funny...keep a watch out for aliens around your truck!🤣

Laura Harrell 
Rating:
2.0

The guy at the front when I checked in was rude I didn’t appreciate it

Kylie StJohn 
Rating:
3.0

Customer did not leave a comment.

montrell boykins 
Rating:
5.0

Customer did not leave a comment.

Keisha Sharpe 
Rating:
5.0

Customer did not leave a comment.

Michael Goodman  |  Overall Experience 
Rating:
5.0

Corban is a very friendly and customer oriented employee.....the site is very clean and very well-maintained! My first impression of the office was a clean smell. I clean houses for a living and was very impressed!

deanna babb  |  First Impressions 
Rating:
5.0

Let the whole world know that I had an amazing customer service experience with Kristina Nuber she was most hospitable. I look forward to her helping me again.

JAVOUN SMALLWOOD 
Rating:
5.0

You are doing a great job

roger cameron 
Rating:
5.0

Very friendly customer service. This location is my go to place for all my moving needs. Great service!

Jackie Smith 
Rating:
3.0

Customer did not leave a comment.

Jasmine Albright 
Rating:
5.0

Customer did not leave a comment.

Keoisha Lewis 
Rating:
4.0

Drop off location was very professional. Pick up location an absolute disaster. No paperwork just price and keys. No explanation about anything.

James Jackson 
Rating:
5.0

Great experience from start to finish.

Thomas Damon 
Rating:
5.0

Great operators. Happy to go back.

Marlon Caruth 
Rating:
5.0

Customer did not leave a comment.

Jonathan Copeland 
Rating:
5.0

Thanks great service

Loretta Johnson  |  Overall Experience 
Rating:
3.0

A little busy and kind of overwhelming but the young lady took my key and let me get on my way. Nice that it's so simple if there wasn't any trouble with the truck.

darrin Snyder 
Rating:
5.0

More staff, can’t remember her name. She was nice, fast, & reliable. She handled a store full by herself.

Howard Southall 
Rating:
3.0

The truck it’s self was a piece of junk, the key got stuck several times the window were crank windows, and the brakes barely worked

Alicia Jaffe 
Rating:
5.0

Customer did not leave a comment.

majel jones 
Rating:
5.0

Customer did not leave a comment.

Amanda Douglas  |  Overall Experience 
Rating:
2.0

Consider fully operational equipment

Stephen Wright 
Rating:
5.0

Customer did not leave a comment.

Ricky Braswell 
Rating:
5.0

Great customer service

Adrian Young 
Rating:
5.0

Customer did not leave a comment.

marjorie less 
Rating:
5.0

Customer did not leave a comment.

Steven Parker  |  Overall Experience 
Rating:
5.0

Thank you so much! Service was awesome!

Melinda Little 
Rating:
5.0

Customer did not leave a comment.

MICHELLEAYESHA FARAJ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby Crane 
Rating:
5.0

Great experience

William smith 
Rating:
5.0

Great employees and customer service!

leai davis 
Rating:
4.0

Location didn’t have the dolys that we reserved so we had to get them elsewhere.

Terran Jones 
Rating:
4.0

Keep up the well customer service.

Dennis Nelson 
Rating:
1.0

Customer did not leave a comment.

JEREMY EUKEN  |  Overall Experience 
Rating:
5.0

Excellent customer service! A+

MICHELLEAYESHA FARAJ 
Rating:
5.0

Great customer service. Great staff!!

Kimberly Lara 
Rating:
5.0

Customer did not leave a comment.

Brenda Williams  |  First Impressions 
Rating:
5.0

Easy and seamless move-in. Highly recommend!

MICHELLEAYESHA FARAJ  |  First Impressions 
Rating:
5.0

The Staff went above and beyond to help me keep 3 storage units. I am very pleased with their professionalism. They care so much and work diligently to satisfy the customers. The individual attention is given to Every single customer. This is by far the number 1 Uhaul storage facility in Suffolk.

Cynthia Wilturner  |  Overall Experience 
Rating:
1.0

The storage container was dirty the unit was not secure at the top. anyone would be able to climb up and over into someone else’s container if they wanted too. The side gate was left open with no security.

Lori Gardner  |  Overall Experience 
Rating:
5.0

Overall I am happy

MONICA PETERSEN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Herman Hawkins 
Rating:
5.0

Staff was very friendly and informative! Thank you!

Theresa Mcrae 
Rating:
5.0

Customer did not leave a comment.

Brandy Matthews  |  Overall Experience 
Rating:
5.0

Efficient, helpful and friendly. Perfect!

howard littles 
Rating:
5.0

Very nice associate checked my truck in. Great customer service

Shawn McVey 
Rating:
5.0

Customer did not leave a comment.

Richard Gray 
Rating:
5.0

For the most part everyone was friendly, some employees were very slow but nice with it.

Lolethia Jones  |  Overall Experience 
Rating:
5.0

I dealt with Corbin and his wife.Excellent customer service.WhenbI forgot my payment they were kindly enough to give me a courtesy call.And I thank them both

angela cansler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Jackson 
Rating:
5.0

Customer did not leave a comment.

Kevin Brooks 
Rating:
5.0

Customer did not leave a comment.

Joseph Dye 
Rating:
5.0

Customer did not leave a comment.

Glenn Bowen 
Rating:
5.0

Keep up good work!

David Zadorozhniy 
Rating:
5.0

Customer did not leave a comment.

Stephanie Rambus 
Rating:
5.0

Customer did not leave a comment.

Kelly Lynch 
Rating:
5.0

Always easy to rent here excellent people easy to find convenient location

Fred grandy 
Rating:
5.0

Customer did not leave a comment.

Donald Thomas 
Rating:
5.0

Excellent very friendly!!?!

Brian Pickler 
Rating:
5.0

Customer did not leave a comment.

ELGIN BOND 
Rating:
5.0

Customer service at the Suffolk Holland Road is excellent 👍

Benjamin DuBois 
Rating:
5.0

An amazing company I refer all of my family and friends to these guys.I love the professionalism that they have 5/5

Demetrius Cross-parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Carlsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE EURE 
Rating:
3.0

I had two reservations for this location. There was no communication to me that one of the items I reserved was unavailable. I understand that things happen, I am less worried with that and more frustrated that it took me reaching out to learn of the problem. Additionally, the trailer that I was able to pick up from there was "dirty". There were "trash" pieces in the cargo area including electrical pigtail connectors and other minor debris. Nothing that impacted my use, but if we're insisting on things being clean for the next user, that was not the case when we picked it up.

Shawn Halsey 
Rating:
4.0

Customer did not leave a comment.

TRACY WILLIAMS 
Rating:
5.0

No additional comments at this time

CLIFTON DOSWELL 
Rating:
5.0

Rented here for nearly 3 years. No problems.

Vernon Hairston  |  Overall Experience 
Rating:
5.0

The management of this UHaul goes beyond our expectations. They are consistently efficient and professional. They really make the customer feel secure dealing with UHaul

LANNIE CAMPBELL  |  Overall Experience 
Rating:
5.0

1325 Holland Rd has a good team onsite - one that tries harder to take care of the customer. They have a good sense of fair and reasonable ... that's all most hardworking Americans want, demand. Well done, very well done!

Peter Kattmann 
Rating:
5.0

Manager was very helpful an went above an beyond to help me very friendly.

Brandy Matthews  |  First Impressions 
Rating:
5.0

the only thing I can think of is maybe not let cars park infront of the trucks. Had a tight squeez getting out of the lot.

Linda Bindel 
Rating:
5.0

Customer did not leave a comment.

Brian Cyr 
Rating:
5.0

Customer did not leave a comment.

Brandy Matthews 
Rating:
5.0

Customer did not leave a comment.

Angie Kelchner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Santiago Velez 
Rating:
4.0

Customer did not leave a comment.

Debora Fulton 
Rating:
5.0

They were very helpful

denita baker 
Rating:
5.0

Customer did not leave a comment.

Angel Santiago Velez 
Rating:
5.0

Customer did not leave a comment.

Tracy Mcclones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie Kelchner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Therman Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah Libby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam Narkinsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Peebles  |  Online Move In 
Rating:
4.0

Nice and well-kept storage facility. Good room to maneuver your vehicle and equipment around. There is a gate but I've never seen it closed, even after-hours. Seems like they are always under-staffed, but the folks are friendly and will help you whenever to get around. The biggest gripe with this location, there is a giant pothole in the middle of the entrance, very welcoming for an accident to happen and damage customer equipment.

CHALMER TORRES JR  |  Overall Experience 
Rating:
3.0

No comments at this time

DEBRA LASSITER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linard Francis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloristine Uzzle-Reynard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Arnicar  |  Overall Experience 
Rating:
5.0

Best experience ever! Helped me out of a sticky situation.

Akia Somerville  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Paul Richardson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam Mccoy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LaTasha Parker  |  Overall Experience 
Rating:
5.0

Friendly and no problems Thank you

LELANDWAYDE JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARQUITA WATFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clifton Rhodes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Gardner  |  Overall Experience 
Rating:
2.0

Local facility was decent. Website was awful. Numerous problems making payments because even if you change billing info on the website, the address on file at the local facility was what is used as billing address. Even after info was changed on the website! Apparently company policy is only the local office can change your address. People use a storage facility when they move! Address information should be easier to update. I would never recommend Uhaul to anyone.

Sam McKay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamalia gibson  |  Overall Experience 
Rating:
5.0

The couple who managed the facility were extremely helpful and pleasant. I will recommend them to family and friends.

Sharon Knight  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AMY VANN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia Shaffer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA Lawrence  |  First Impressions 
Rating:
5.0

Service excellent

Jesse Boone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARQUITA WATFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Whitley  |  Overall Experience 
Rating:
5.0

The staff at this location was excellent. They were extremely helpful and kind. I will definitely recommend this company to my family and friends.

Sharon Knight  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ciara Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Boothe  |  First Impressions 
Rating:
4.0

Thank you for your services

IRIS ROBERTS  |  Overall Experience 
Rating:
2.0

Well the first time I tried to get in after hours I could not, because they never setup my password, thereforeIhsd to takea driveto fix the issue. Also I set up for automatic payments due to their advice and lo and behold it was never set up, therefore my first payment was charged a late fee. I had to call to make sure it was set up. I was told they would wave the late fee, but it was not

Tonja Harris  |  Overall Experience 
Rating:
1.0

Entrance to the units was always blocked with a large uhaul truck so always had to go around through the exit of the gates as the office staff was always unwilling to move the truck. Office always heavily smelled of Marijuana. One time I was there the man was upstairs screaming at someone, it could be heard fully what he was saying outside the building. Will never suggest this location ever. Makes me not ever want to rent from uhaul again.

Amanda Warren  |  Overall Experience 
Rating:
5.0

Jayden Kessock is very good at his job and always extremely helpful. I have been renting from this facility long enough to be co-owner and the management at the Suffolk branch is always a pleasure to work with. I would highly recommend this place and this manager.

RACHEL SPETTER  |  First Impressions 
Rating:
5.0

Easy to find, lots of storage units, good experience. Only complaints are the security gates were broken for the last two to three months and the entrance was blocked by trucks being returned on multiple visits to the unit. Hopefully they will fix this very soon.

Mary Regione  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Daughtrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND PIET  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barry sexton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY JORDAN  |  First Impressions 
Rating:
2.0

They seem to have a robust U-Haul truck rental business. That is great. However, these trucks are often parked blocking the entrance AND the exits. They assert that this is just the way it is and force customers wanting the use the storage facility to wait. This is a poor business practice and is fixable if they had the will to do so. Furthermore, they should be eager to move the vehicles instead of acting like they are being inconvenienced.

Teresa Howard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jayla Knight  |  Overall Experience 
Rating:
3.0

Price is kinda high for such a small unit. The door was messed up and I was told I'd get a discount/credit for it. Never did. I think management changed right after I moved my things there. New office staff is friendly.

Krista Gladney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaTasha Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWNEA CHAMBERS  |  Overall Experience 
Rating:
3.0

Need more light at night

Margret Jackson  |  Overall Experience 
Rating:
5.0

Very friendly and professional

Sharren Davis-Carrington  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danny Scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Greene  |  First Impressions 
Rating:
2.0

Had to drive over an hour to pick up truck and all locations weren't convenient to drop off or pick up this was a complete nightmare rental. I had to change times on several occasions. I was told the drop off was Tuesday due to the inconvenience that wasn't true. My card was charged at the end for charges I didn't authorize nor agreed with due to the extra milage given wasn't shown on the check in computer at this location. This was an extremely difficult move considering all the equipment and locations weren't convenient to the address given. I also was told that $50 would be refunded to my card for the inconveniences that never took place either. A complete nightmare

Stephanie Worthy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alennis Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phil Saunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodney deloatch  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JEANNIE GRIFFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Massey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Minor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanne Miller  |  First Impressions 
Rating:
5.0

Peace, u-haul supplied what I needed a pick-up and a storage unit. One stop, Thank you. Stephen Smith

STEPHENCOLUMBUS SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Calvin James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Macon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edna Johnson  |  Overall Experience 
Rating:
1.0

I would not recommend the Suffolk facility to NO ONE!!!!

Wayne Thompson  |  Overall Experience 
Rating:
5.0

5 star customer service. Extremely professional and pleasant every time I had an interaction with them. Would recommend to anyone looking for a storage facility.

Caroline Powers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becky Handcock  |  Overall Experience 
Rating:
5.0

STAFF WAS PROFESSIONAL AND VERY HELPFUL. ACCOMADATED LAST MINUTE CHANGES WITH NO HASSLE, THANKS.

WILLIAM SLOAT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LONNIEJORDAN HODGES  |  First Impressions 
Rating:
3.0

The Male who assisted with securing and paying for the unit at the Holland Road, Suffolk location was very unprofessional and disrespectful to myself and other customers. Other than this workers, all other experiences and workers were excellent

Alexis Wilkerson  |  Overall Experience 
Rating:
3.0

Something needs to be done about the rodents situation.

ANGELA HILLARD  |  Overall Experience 
Rating:
1.0

I attempted to close the account three different times and the third time they said they closed the account and one month later said I accumulated late charges and that they were selling the empty unit. I refused to go through the hassle again and left it be but nothing of what I went through with u haul from renting equipment to renting a storage units from two different locations was simple or at all good. Never will go through this again, I’ll do anything other than this anything.

Trent Polling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Wilturner  |  First Impressions 
Rating:
2.0

This Uhaul had identified a single unit available which I rented on the 25th but come to find out the unit was still occupied until the 1st of November. No other units available. This is extremely frustrating when you’re moving from out of town with a rented trailer. There is no light or working power outlets. What storage facility doesn’t carry bolt cutters?

Jesse Starner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomeka Mullen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elliott Byrd  |  Overall Experience 
Rating:
2.0

When I rented a trailer, as a storage rental customer, the woman working there was rude and unhelpful. She could or would not help attach the trailer to the hitch and was rude and snarky. I left the facility for a néw storage business because of the poor service. Most of the staff appears unfriendly and indifferent.

William Abele  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Niketa Brock  |  First Impressions 
Rating:
5.0

Would love to have access 24 hours

linda clifford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel hudson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Edwards  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

William Chorey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verna Hollingsworth  |  First Impressions 
Rating:
5.0

Excellent staff. Very friendly and helpful. I would definitely recommend them to anyone for moving services.

Robert Neumann  |  First Impressions 
Rating:
5.0

Love it

Tyneki Vick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky Handcock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel hudson  |  First Impressions 
Rating:
4.0

Storage was good . Staff were good especially about correcting their mistakes. For some reason a few times my card was said to not be on file which charged me a late fee but they corrected it. The only thing I dislike is whenever I call I never got an answer so I had to come up there which was ok because I lived near but it was just sad they don’t answer the phone at all. Other then that great place and would recommend to any one

Precious Chew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIANNA BOONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Conway  |  First Impressions 
Rating:
1.0

Why is it every time you get a u haul from them you always owe money that you don't owe smh will not recommend them to no one then they want to get nasty with you like you did something wrong

Ursula Powell  |  Overall Experience 
Rating:
5.0

The storage unit was close to where we live and convenient for our use. The staff was friendly and knowledgeable. We would use this facility again if needed.

Linda Fuest  |  Overall Experience 
Rating:
5.0

When I first arrived, the storage was getting ready to close but Heather took the time to help me out. My code to enter the gated facility wasn’t working and I had to call Heather to help again get me in with my two helpers. Anyway, I appreciate her for going out of the way to help me out especially when she had to come back after hours.

Maggie Overath  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAYMOND PIET  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bret Ehrenzeller  |  Online Move In 
Rating:
3.0

First gave us a car carrier that was broken and when we returned it we had to go thirty miles away to pick up a different one. That carrier blew a tire in South Carolina and we had to sit on the shoulder of I95 for three hours until someone came and fixed it.

Linda Fuest  |  First Impressions 
Rating:
1.0

They are unfair and wouldn't work wit u. I didn't have a job im on disability and they still wouldn't work with me for anything after my bf stopped paying it. I definitely give them a 0!!

De'unka Jones  |  Overall Experience 
Rating:
3.0

There was a lot of staff turnover and depending on who I dealt with determined my experience. Communication was often poor and created frustration. I would look elsewhere before using this location again.

Deborah Banks  |  Overall Experience 
Rating:
5.0

The lady at the storage helped me. It was at closing time but she did help me. Had problems using my code to open the gate to get in storage. Eventually she had to open it for me. I appreciate her helping me out.

Maggie Overath  |  First Impressions 
Rating:
5.0

Great experience, friendly customer service, clean facility! Best I've encountered so far!

Marvin Ellis  |  Overall Experience 
Rating:
5.0

Hospitality was down to earth a home away from home

Paxton Linton  |  Overall Experience 
Rating:
4.0

For as long as I rented the storage unit from Uhaul my prices continued to go up every year. Would have been more affordable if a small discount was given after being a long time customer.

RENEE staats  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenisha Simmons  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KRISTY EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS DARDEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Grillo  |  First Impressions 
Rating:
5.0

The staff are extremely friendly

Stephanie Minix  |  Overall Experience 
Rating:
1.0

The staff have horrible attitudes and treat you like a felon if your a day late with a payment very unfriendly and I would not recommend this place to anyone

Mickel Mobley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE BAILEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Brooks  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deborah Olds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Perry  |  First Impressions 
Rating:
4.0

The company send messages and will call. I had a few challenges that put me behind schedule. I contacted uhaul and to my surprise it was handled right away and rescheduled 20 mins later. Very satisfying The puck up location was very helpful . The revered vehicle was still available.

Irean Buttsen  |  First Impressions 
Rating:
5.0

I was able to drop off the uhaul and store at the same place. Nice customer service. Storage unit was very clean

Stacey Taylor  |  First Impressions 
Rating:
3.0

Not impressed. Thanks.

Rachel Reynolds  |  Overall Experience 
Rating:
2.0

Leaking roof in storage unit . $20.00 after hours charge even though returned during work hours same day. Used truck less than 2 hours.

Ross Robertson  |  Overall Experience 
Rating:
4.0

Friendly courteous staff. Recent upgrades to facility: improved lighting, new storage unit doors. Well maintained property.

DANIEL MASKELONY  |  Overall Experience 
Rating:
5.0

Easy access in and out

David Davis  |  Overall Experience 
Rating:
5.0

The staff is quick and efficient, respectful. Equipment is new.

Beverly Anguaoui  |  Overall Experience 
Rating:
3.0

I was only 4 days late and I had to wait for pay day and still had to pay for another month. I couldn't even pay an partial rate instead of paying for a whole month of storage for an empty unit.

STEPHANIE LOPER  |  Overall Experience 
Rating:
3.0

The exit gate was left open for days

Angel Reyes  |  Overall Experience 
Rating:
5.0

Great!

William Miller  |  Overall Experience 
Rating:
4.0

Wonderful friendly customer service at the Holland Rd. location. I gave it 4 stars only because of lengthy wait time when calling the next day even after being switched to the corporate office.

Jean Cisco  |  Overall Experience 
Rating:
5.0

Everything just want to smooth this clockwork lovely young lady waited on me Donna excellent job very impressed

Hazel Small  |  First Impressions 
Rating:
4.0

Both associates were very polite and new the mission of U-Haul very well. They were able to answer all of our questions and requirements of checking in the truck we rented very well. I will be back.

Daniel J Tillett  |  First Impressions 
Rating:
5.0

Very clean..no signs of rodents or bugs. Very helpful and friendly staff!!

Tabatha Hardiman  |  Overall Experience 
Rating:
5.0

Always friendly and very helpful. Storage units clean and in good condition.

gary williams  |  Overall Experience 
Rating:
5.0

The staff was very professional and polite. They were helpful and clearly explained any questions I asked. Justin and his team represents U-haul well. I commend them for doing great job of excellence

Thelma Mobley  |  Overall Experience 
Rating:
5.0

I would recommend this facility

Jala Moore  |  Overall Experience 
Rating:
5.0

The professionalism of the staff was superb. The representative was very thoughtful, kind and knowledgeable. My experience with this establishment was a delight and the first month free was helpful.

Barbara Sherrill  |  First Impressions 
Rating:
5.0

Everything was clean and maintained well.

Roger Hart  |  Overall Experience 
Rating:
5.0

This facility truly met our needs.

Fred Gray  |  Overall Experience 
Rating:
5.0

Thank you for your polite and kind service as you have provided professional service , thank you greatly

Craig Miller  |  Overall Experience 
Rating:
5.0

Competent, Helpful, Courteous and Professional Staff

As Time Goes By Antiques  |  Reservation 
Rating:
5.0

Very helpful and gracious.

Fred Gray  |  Reservation 
Rating:
5.0

She was professional courteous and attentive to my needs. She explain everything with clarity and answered questions to my satisfaction.

Thelma Mobley  |  Reservation 
Rating:
4.0

My only issue was that we were limited on r hours of checkout. That is probably a safety issue, but when our movers were late, it limited what we could do in a day b/c we would be locked out at 10PM

Robin Page  |  Overall Experience 
Rating:
3.0

The manager Justin all I can say very pushy .(overkill) sent more letters to my family.than myself kinda like harrassment.so o moved my stuff out .the lady that word there was very nice.

Dorothy Looney  |  Overall Experience 
Rating:
5.0

I am disappointed that the rent is not pro rated. I closed my account out with several days left and was not granted a refund for those days not used.

David Rager  |  Overall Experience 
Rating:
4.0

Please with the service.

LINDA BARTLETT  |  Overall Experience 
Rating:
5.0

Young lady working there was very helpful and knowledgeable of all of the equipment. Great rental experience!

tiffany finch  |  Overall Experience 
Rating:
5.0

Nice facility. Would use again

CHRISTINA JOHNSON  |  Overall Experience 
Rating:
5.0

Nice clean storage facility!

Lisa Muir  |  Overall Experience 
No reviews have been submitted for this location.

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