Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The new manager that you guys have done there is extremely rude embarrassed the lady while I was in the store and was very rude to me and my wife no reason to be rude and mean to somebody you need to get Dave back the guy that used to manage your store he was great
steven fabrizzi
Rating:
5.0
Customer did not leave a comment.
Rachel Gustafson
Rating:
2.0
Mike the manager was rude and can't tell time. He told me 2 hours for the installation, when I came back 2 hours later he told me another 2 hours. The technician Don was awesome. He politely explained why it took the time it did and said I shouldn't have been told 2 hours in the first place. Mike was so unprofessional that he left in frustration. Again, Don was great...Mike should not be a general manager, even though he wears a name tag that says "owner".
Wade Ilvento
Rating:
5.0
Michael was awesome, friendly and knowledgeable. Thank you!
Michelle Modena
Rating:
5.0
Customer did not leave a comment.
Michael Janeiro
Rating:
5.0
Everything was great! Michael and his team were professional and friendly. The location is very clean and Michael is super organized and communicated everything about the warranty, etc. He even showed me tips to keep the hitch in good condition. Very pleased.
Carla Vancheri
Rating:
5.0
MPG on the rented pickup truck was poor. On the order of 10MPG over 80 miles mostly highway.
Other than that, the truck was clean, well maintained and ran fine. Nice friendly personal. Rented from this facility for three separate needs in the past six months.
Edward Klammer
Rating:
5.0
Customer did not leave a comment.
Jeffrey D Hyland
Rating:
5.0
Customer did not leave a comment.
Joseph Arendosh
Rating:
5.0
Customer did not leave a comment.
JOE HANNA
Rating:
5.0
Customer did not leave a comment.
craig taylor
Rating:
5.0
Customer did not leave a comment.
Brian Krug
Rating:
5.0
Customer did not leave a comment.
Carly Tomajko
Rating:
5.0
Nothing
David Trout
Rating:
5.0
Customer did not leave a comment.
Steve Strasser
Rating:
5.0
Customer did not leave a comment.
David Heintz
Rating:
5.0
Make sure you take care of the current staff, e.g., recognition, rewards / bonuses, etc.
David Trout
Rating:
5.0
Customer did not leave a comment.
Richard King
Rating:
5.0
Customer did not leave a comment.
Tyler Moseley
Rating:
5.0
Customer did not leave a comment.
David Pine
Rating:
5.0
Great service.
alaN HALL
Rating:
5.0
This was my gift are sixth hitch installed? Buy them over the last 10 or 15 years. Always very polite and good work.
Eugene Scarberry
Rating:
5.0
Customer did not leave a comment.
David Allen
Rating:
5.0
Customer did not leave a comment.
Matthew Miller
Rating:
5.0
Customer did not leave a comment.
scott fleischauer
Rating:
5.0
Customer did not leave a comment.
Charles Gialloreto
Rating:
5.0
The gentleman were very nice and courteous, the truck was warmed up for me and pulled right up front. I will gladly recommend this location to anyone looking for services. Thank you!!
Brandy Sisco
Rating:
5.0
Customer service at this location is always very good, and always efficient and accommodating.
Richard Bier
Rating:
5.0
Customer did not leave a comment.
David Kenzevich
Rating:
5.0
Mike and Dave made this location the best . Not only with their thorough knowledge on equipment but their know how to work well with customers . Dave moved to another location… thankfully Mike is there still but they are a great team together . I’ve tried going there when one of them are not there and it’s a total wreck trying to rent something between the miscommunication on reservations to trying to switch my equipment on me etc it’s just not all fun if Mike isn’t there or Dave I won’t go there .
BRETT BORST
Rating:
5.0
Very friendly and efficient. No improvements needed. I was able to drop off my car dolly and come back a few hours later with the truck which was extremely helpful for my move.
David Miller
Rating:
3.0
Customer did not leave a comment.
Darren Derieggi
Rating:
4.0
Customer did not leave a comment.
gary jesse
Rating:
4.0
Excellent hassle free rental.
Thomas Haugh
Rating:
5.0
Everything was done very quickly and professionally! Staff was very friendly! Thank you and have a wonderful Christmas and New Year!!🎄
Patricia Lucas
Rating:
5.0
Customer did not leave a comment.
David Martin
Rating:
5.0
Representatives were friendly and very helpful
gwendolyn dixon-harris
Rating:
5.0
People were great to deal with
Michael Kelly
Rating:
5.0
Customer did not leave a comment.
Robert Baker
Rating:
5.0
Customer did not leave a comment.
Robert Baker
Rating:
5.0
Customer did not leave a comment.
Jose Jorge
Rating:
5.0
Customer did not leave a comment.
Tracy Shannon
Rating:
5.0
Customer did not leave a comment.
Thomas Pryor
Rating:
5.0
Customer did not leave a comment.
KYLE MARTINEZ
Rating:
5.0
Lower prices for repeat customers
craig taylor
Rating:
4.0
I’m still waiting for my 43 dollars to go back to my account
Nicole Greene
Rating:
1.0
The customer service at this location was excellent. The rest of my experience was not.
Jason Mohoska
Rating:
5.0
Customer did not leave a comment.
Charles Gabriel
Rating:
5.0
Improve waiting room like sitting in a holding cell. Felt like I was punished for choosing u haul
John Fantone
Rating:
5.0
Keep doing what you're doing, the people are great!
eric eckels
Rating:
5.0
Customer did not leave a comment.
Margaret Perrin
Rating:
5.0
Very efficient pickup and drop-off of utility trailer.
Edward Pisula
Rating:
5.0
Everything went smoothly- pre-registering, checking the truck out, using the truck for 2 days for a cross town move, checking the truck in after hours. Staff were cheerful, helpful, efficient.
James Elicker
Rating:
5.0
Customer did not leave a comment.
Robert Coccari
Rating:
5.0
I rent often from this location. Mike D. And the whole crew are always great to deal with.
Samuel HARKINS
Rating:
5.0
Convenient location but the Gas was lower than the level listed, window handle was broke, visor was gone, and it was missing other small things.
Michael Geiselhart
Rating:
5.0
Customer did not leave a comment.
Richard Schofield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward Pisula
Rating:
5.0
Customer did not leave a comment.
Lori Theofilis
Rating:
5.0
Customer did not leave a comment.
Robert Jupin
Rating:
5.0
smooth and fast service
Albert Getty
Rating:
5.0
Nothing that I can think of. I have used this location for years and they always have exceeded my expectations
Brian McKay
Rating:
5.0
Just upset we weren’t offered a discount for the mechanical issues
Dan Borowski
Rating:
5.0
Customer did not leave a comment.
DEBORAH SNYDER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory Dober
Rating:
5.0
Great customer service and cheerful employees
Mike Zetwo
Rating:
4.0
Final price was ridiculous. Way more than the estimate they gave me
Gene Quigley
Rating:
5.0
Very quick and friendly service!
Thomas Porter
Rating:
4.0
Customer did not leave a comment.
Anncelene Gligonic
Rating:
4.0
Customer did not leave a comment.
Nathan Mohr
Rating:
5.0
Customer did not leave a comment.
John Newell
Rating:
5.0
Customer did not leave a comment.
TIM KEARNS
Rating:
5.0
The Manager was fantastic, but his cashier later called the police on me while I was loading my unit. She had found a wet spot on the store carpet and claimed I had peed on it. An absolute LIE !!! Please review the tapes and fire her.
DAVID MONROE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura Mather
Rating:
5.0
I rented a 17' truck. It was clean however the steering was not very responsive and was in need of maintenance. It was somewhat difficult to drive, at times I felt that I could not keep the vehicle in my lane. Luckily there was light traffic and no damage was done.
Charles Zimmerman
Rating:
5.0
Justin was very courteous and helpful and I appreciated doing business with him!
Barbara Kolodziej
Rating:
4.0
Customer did not leave a comment.
Christine Beveridge
Rating:
5.0
Customer did not leave a comment.
Amy Hansmann
Rating:
5.0
Only hitch in rental was sign in because of computer glitch. Personnel were pleasant and knowledgeable about procedure.
Truck was clean and ready to go. Return was also simple and direct. GOOD EXPERIENCE
Samuel Grande
Rating:
3.0
Customer did not leave a comment.
george harrington
Rating:
5.0
Always good service, keep up the good work guys.
joshua threets
Rating:
5.0
Customer did not leave a comment.
Timothy Davis
Rating:
5.0
Tiffany at the counter was pleasant & professional.
Richard Allen
Rating:
5.0
Customer did not leave a comment.
George Barhydt
Rating:
5.0
Customer did not leave a comment.
Robert Baker
Rating:
5.0
Customer did not leave a comment.
Celia Fraticelli
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lori peck
Rating:
5.0
Customer did not leave a comment.
Brian Susko
Rating:
4.0
Provide additional support staff to serve customers.
GREG SAHENE
Rating:
5.0
I get a van every spring and fall to move my daughters to college, the team at Golden Mile highway are the best and I'll be back again!
Kirk Krotz
Rating:
5.0
Customer did not leave a comment.
eric healeye
Rating:
5.0
Nothing! My storage unit was clean and all staff members were friendly and very helpful. Thank you.
Celia Fraticelli
Rating:
5.0
Customer did not leave a comment.
Lenny Bulgarelli
Rating:
5.0
Customer did not leave a comment.
Jay DeLuca
Rating:
5.0
Excellent customer service!
Kim Crawford
Rating:
5.0
Customer did not leave a comment.
Amy Libengood
Rating:
4.0
Convenient, helpful, and the process was simple. Thank you.
dorcas fikejs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tom Platt
Rating:
5.0
Customer did not leave a comment.
Amy Libengood
Rating:
5.0
Customer did not leave a comment.
Samuel Staymates
Rating:
5.0
These guys are awesome and though this is my first time doing self storage its not my first time interacting with the team. Personable and professional. Thank you for your time and support.
ASHLEY DAMIANO
|
First Impressions
Rating:
5.0
The van body unit was perfect! It was in great condition, well maintained and had a security system! It was very easy to access and had a vent to keep it cool. I would definitely use that again!!! Also - Customer service was outstanding at check in/check out!!
Maggie McIntyre-Fisk
|
Overall Experience
Rating:
5.0
Great customer service as always thanks guys!
Martin Cosacco
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael conner
|
First Impressions
Rating:
5.0
The crew here is awesome! Dave, Mike and team are fantastic! Easygoing, communicative, knowledge and flexible. A model location, I wish all Uhauls were this good.
Martin Cosacco
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL Dobrick
|
Overall Experience
Rating:
5.0
Dave and his staff did a good Job to accommodate all my issues and help me extremely with my move and storage needs.
Stephen White
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
scott KELSEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hannah Anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hannah Anderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chauna norris
|
Overall Experience
Rating:
5.0
The manager was very helpful and great! In fact, the whole crew was awesome and had amazing customer service!!
dana rozeck
|
Overall Experience
Rating:
5.0
The gentleman at the desk was very professional and extremely helpful. My dad passed away and he made sure I had everything I needed for storage. Recommend highly
Erin Galicic
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chadd Martin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Banks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary maguire
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Banks
|
First Impressions
Rating:
1.0
I showed up To my locker and all of my items were gone and I still haven’t heard from a manager as of yet where my things are completely dissatisfied with their service
Curtis Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daithen meyer
|
Overall Experience
Rating:
3.0
The trailer leaked and all of the contents were wet. It ruined some of our collectable boxes. The staff and prices were good.
Danny Pence
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mary maguire
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
daithen meyer
|
First Impressions
Rating:
5.0
I would let encourage people to use humidity controlling device to cut down on mold issues... other than that was great
Derrick Bonnett
|
Overall Experience
Rating:
2.0
I would recommend a indoor unit. Outdoor units are not up to par. Easy access to rodents and the average rainfall and condensation.
ROBERT JOHNSON
|
Overall Experience
Rating:
5.0
Staff at the Holiday Park facility were very helpful. Tim in particular was very generous with his time. I would use this location again and fully recommend it to others.
Jennifer Roccisana
|
Overall Experience
Rating:
2.0
Had a single U Box shipped to this location. Contacted Customer service to schedule pick up. Box was not ready for transport upon my pickup. Unload into new truck
Staff member was extremely helpful.