Great
WILLIAM DUKES | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Highway 281
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleased and satisfied with service.
Wade Trahan | First ImpressionsMorgan really went above and beyond to help me I really appreciate her and would recommend her service at uhaul she is simply the best!
JADEN CLARE | Overall ExperienceGreat place for storage. Love the access code to going entry. All my belongings were safe and I never had to worry about them.
Leila Daisley | Overall ExperienceI just rented the U- haul to drop donations at Goodwill. Struggle with the AP and for some reason added the rental storage but the team was very helpful and friendly to get my contact cancelled. Fantastic team
OMAR Kebe | Overall ExperienceNever moved in but the lady that helped me with my cancellation was friendly, understanding and professional
OMAR Kebe | Online Move InInstructions were not given on access building for first time. There was supposed to be a lock in the unit but there wasn't. Could not get ahold of anyone at the Grand Island office for assistance. Had to drive over to their office to get help.
Kathryn Boltz | Online Move InNo key in my unit like it said there would be but I'm happy for what I need it for
Hakeem Hodge | Online Move InVery clean easy to access. The move in was very nive having carts to help!
Leila Daisley | First ImpressionsThere was someone else's stuff in my unit.
Samatha County | First ImpressionsEverytime we tried to get into the unit our key card would not work and the code they gave us did not work. The alarm went off every time we got into our storage and the sliding doors locked for some reason and wouldn’t open.
SHAWNA LEMPKA | First ImpressionsYour staff was very polite and apologetic. They were apologizing for your corporate wide lack of adequate staffing and completely inadequate communication systems. I will also say that your truck and storage pricing is completely ridiculous. It took me less than two minutes to find a better service at less than half your price. I wouldn’t recommend UHaul to any person that I remotely care about. You have been begging me to review your service; So, here you go…..no extra charge…you’re welcome
jay jarecke | Overall ExperienceThe employees were helpful and friendly. They went above what was needed and made me feel that they cared about my problems . I would recommend this U haul to everyone.
Sharon Barnes | First ImpressionsEverything was just great. Everyone was very nice an helpful. Thank you
justine johnsonGive yourself a lot of extra time for drop off and pick up of Uboxes It seems that the Ubox drivers are the only ones certified to do certain things at the warehouse (ie driving a forklift, offload semis, wrapping boxes, etc...) so when they are at the warehouse they are pulled in several directions and cannot actually transport boxes as promised. We were the only delivery on the day of our drop off and were told the day prior it would be 9:30 for the the first drop off, it was almost 11:30. The second delivery was also very delayed. We ended up having to pay our workers to sit and wait for 2 hours and then they were forced to leave due to hourly maximums. We had to finish unload and pay extra to get help the next day. Manager Ben did everything he could to help and was very communicative but the ubox situation is not a good one.
We experienced multiple problems trying to get moved to Grand Island NE and so it was a respite for us that everyone was friendly and even when the first person didn't know the answer to our needs she referred us to the manager (Ben) that was very helpful and friendly...therefore professional all the way around.
LOVENA RUDD | Overall ExperienceVery nice personal
LILIAN MONTEROLA | Overall ExperienceGreat facility! Would recommend to anyone.
jason weseman | Overall ExperienceNice and clean storage facility. Easy access.
Darcy Schultz | First ImpressionsRobert helped me, and he was so awesome, he's the entire best. The unit itself is very nice, and the construction isn't as inconvenient as I thought it would be.
Robin Kryfka | First Impressions