Customer Reviews for U-Haul Moving & Storage at Hanover St

6,698 reviews

87 Hanover St   Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking, Limited Parking)

(603) 448-6400

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(603) 448-6400

87 Hanover St
Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking, Limited Parking)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people were ever polite and answered all my questions.service was done and very happy with there work.

sally conrad 
Rating:
3.0

Customer did not leave a comment.

Richard Caruso 
Rating:
5.0

Customer did not leave a comment.

Donald Kozak 
Rating:
5.0

Customer did not leave a comment.

David LaVie 
Rating:
5.0

Customer did not leave a comment.

Renee Carr 
Rating:
5.0

Customer did not leave a comment.

Nicholas Bibeau 
Rating:
5.0

Nothing. It went very smoothly!

Natalie Golden 
Rating:
5.0

Nothing experience was good

Samantha Lapoint 
Rating:
5.0

Patrick was a great help. Saved the rental by getting the corroded power connector on our vehicle’s hitch to work. Had a efficient and safe move.

Wesley Lawrence 
Rating:
5.0

Customer did not leave a comment.

tim Ferguson 
Rating:
5.0

Customer did not leave a comment.

Philip Scott 
Rating:
5.0

Everyone was helpful. The whole process was quick and easy.

Susan Desrosiers 
Rating:
5.0

Customer did not leave a comment.

thomas hargis 
Rating:
5.0

Customer did not leave a comment.

JIMMY HORNE 
Rating:
5.0

My experience was great. The price was right and Jason got me in as soon as the hitch arrived. All the service people were very friendly and welcoming. I was going to say that everything went the way I had hoped without a hitch, but then I remembered I got a hitch!!!! thank you

milton frye 
Rating:
5.0

Customer did not leave a comment.

Zach Dow 
Rating:
4.0

Customer did not leave a comment.

jessica hill 
Rating:
5.0

Customer did not leave a comment.

John Berwick 
Rating:
4.0

Customer did not leave a comment.

Mary Cheyne 
Rating:
5.0

No holds on credit cards. Ask for payments upon return of U - Haul equipment. Great staff even new hires. On site coffee would be a plus but not a necessity.

steve gottschalk 
Rating:
5.0

it's fine!

Charles Cahng 
Rating:
5.0

Customer did not leave a comment.

Eric Morgan 
Rating:
3.0

Customer did not leave a comment.

nicholas herrick 
Rating:
1.0

Z tier experience. Never using uhaul again.

Miles Stafford 
Rating:
1.0

Never received a call back from the location I needed assistance from.

Jim Zien 
Rating:
5.0

Customer did not leave a comment.

Gregorio Amaro 
Rating:
5.0

that is the 2nd Subaru that you have put a hitch on for me. You have some good people that work there.

don pouliot 
Rating:
5.0

Customer did not leave a comment.

Russell Barnes 
Rating:
5.0

Everyone was very helpful. Thanks

Brian McGinty 
Rating:
5.0

Customer did not leave a comment.

Morgan Evarts 
Rating:
5.0

Due to unexpected problem with my rental, Marc and Jason went above and beyond helping me out. This is the kind of service people don't do at businesses anymore. This location is just awesome and they are all very hard working and deserve a raise. Everyone is short staffed and everyone here is giving 110 percent.

Nanci Stone 
Rating:
4.0

Outside truck dirty and mirrors should be cleaned

Ken Wilkins 
Rating:
5.0

Great people. Excellent service.

WILLIAM POOLE 
Rating:
5.0

Customer did not leave a comment.

daniel southland 
Rating:
5.0

The entire staff was very helpful and accommodating.

Daryl Fowler 
Rating:
4.0

Customer did not leave a comment.

John Hoover 
Rating:
5.0

Customer did not leave a comment.

Joseph Swanson 
Rating:
5.0

Jason & the team were great! Fast service and an amazing price!

Christina Grunwaldt 
Rating:
3.0

The manager is too overwhelmed needs more quality help

Ralph DeMarco 
Rating:
5.0

Customer did not leave a comment.

edward Sylvia 
Rating:
4.0

Inside the 6x12 was wet. Had to use a tarp to keep our stuff dry. Otherwise all was clean, just wet. Since towing slightly tipped forward, it didn't drain out the back. Thinking that water came from wash or rain or melting snow through the rear door. Perhaps leaving the tongue on a stand to create a slight backward tilt would resolve the issue.

George Foley 
Rating:
3.0

Customer did not leave a comment.

Rose Grenier 
Rating:
5.0

This is the BEST U-haul store I have ever used!

Wenzel Kovarik 
Rating:
5.0

Could not have been better, kudos to the staff.

Timothy Rollings 
Rating:
5.0

Customer did not leave a comment.

CRAIGSIEMON SIDLEY 
Rating:
5.0

Awesome location, very helpful associates. I would definitely recommend this location. Only suggestion would be to have a window scraper in every glovebox.

Nanci Stone 
Rating:
4.0

Truck was old and tired. Would not feel comfortable using it for a long distance move. Staff at Lebanon store were very good and helpful. Mike

Michael Hawkins 
Rating:
5.0

Customer did not leave a comment.

Scott Reuben 
Rating:
5.0

Customer did not leave a comment.

Shawn C Grenier 
Rating:
5.0

I'm a frequent user of both trucks and trailers. As always. . .pickup was quick and easy. Return. . .there was an attendant waiting for me to turn off the truck. Also, the Saturday morning store manager went above and beyond to assist with a minor issue. . . Much appreciated!!!

John Huntley 
Rating:
5.0

none

Charles Cahng 
Rating:
4.0

Customer did not leave a comment.

Ryan Dyke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Smith 
Rating:
5.0

Easy drop off. This location also usually has everything one would need for moving.

Gulley Dunlap 
Rating:
4.0

Have more than one person on duty on a Sunday

Elaine Stanley 
Rating:
4.0

Customer did not leave a comment.

gurna wilson 
Rating:
5.0

Customer did not leave a comment.

Austin Lescord 
Rating:
3.0

Person didn’t try to help with fuel issue and just said ask Uhaul.

Crystal Champion 
Rating:
4.0

Customer did not leave a comment.

Andrew Tetreault 
Rating:
3.0

You can make sure the price you tell someone is the price! And when you tell someone the supervisor will call you- make sure they do and don't just try to take what YOU say they do without talking with them first! I really was not impressed with that!

Debra Johnson 
Rating:
5.0

Customer did not leave a comment.

Beverly Cooney 
Rating:
4.0

Good location

Mark Vojtko 
Rating:
5.0

Customer did not leave a comment.

mark gray 
Rating:
5.0

Customer did not leave a comment.

Ryan Lord 
Rating:
5.0

Customer did not leave a comment.

Colin Detweiler 
Rating:
5.0

Customer did not leave a comment.

Christopher Conley 
Rating:
3.0

Inside had material in it from previous user. There was a dent in the fender that wasn’t reported by previous use, but on return I wasn’t charged. I generally am happy with U-haul and this location.

FrankS PerottiJr 
Rating:
5.0

Very efficient and easy operation.

Ron Goolsby 
Rating:
3.0

Customer did not leave a comment.

brian coley 
Rating:
3.0

Picked up the truck that I had reserved. Snow was not cleared off the windshield or the pickup truck bed. There was no snow brush so had to use my hands. There also were some random pieces of wood in the truck bed. As the customer, I shouldn't have to do this when the location knew I was coming.

Neil Senior 
Rating:
5.0

Love doing business at this location, always very helpful.

Justin Hayward 
Rating:
5.0

Customer did not leave a comment.

elizabeth cone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Kuzil 
Rating:
5.0

Margaret has done a wonderful job taking over. The place looks( full of product) and works( vehicle are clean and well maintained) great. In and out and everyone is knowledgeable and very friendly. You don't see that much anymore. Everyone there deserves a raise.

Nanci Stone 
Rating:
5.0

Great service. The trailer did have a distinctive harmonic shimmy at 50 mph.

Douglas Holler 
Rating:
5.0

Store manager helped me, was very good!

Philip Glouchevitch 
Rating:
5.0

I rented a car trailer and when I went to tie the car down I found that the ratchet mechanisms for tightening the tie down straps were frozen. Fortunately the people I was buying the car from loaned me some tools and some WD-40 and I managed to free them up. Not good.

WAYNE WOODBURY 
Rating:
1.0

Customer did not leave a comment.

Nicole White 
Rating:
1.0

U-Haul customer service was worse than horrible. They kept saying our issue was resolved, but kept leaving us with nasty surprises, then overcharged us as insult insult on top of the injury they had cused. They claimed the issue was resolved only for us to now find out it was not.

Kristian Megahan 
Rating:
5.0

Customer did not leave a comment.

Norman Sibley 
Rating:
1.0

I requested extended service for 24 hours. I arrive with 6 guys with a 20ft truck that rented from you for move my stuff and the code doesn’t work. I called customer service and they told is a local store problem and they can’t do nothing. So payed for your truck, pay for staff that can’t be able to complete the moving. So really bad service

felix franco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL YOUNG 
Rating:
4.0

Customer did not leave a comment.

ASHLEY ELLIS 
Rating:
5.0

Customer did not leave a comment.

Bruce Gordon 
Rating:
5.0

Customer did not leave a comment.

Vivian Milan 
Rating:
4.0

Customer did not leave a comment.

Paul Rivers 
Rating:
5.0

The employee eho setup my order and connected the trailer wisely recommended I take a lather model for the load I planned on moving. He was polite and helpful the entire time, while I fiddled around with my decision. Great team there in Lebanon, NH

jeffrey postupack 
Rating:
3.0

I called twice to get information on rental policies and was put on hold for 10+ minutes each time. The 2nd time was during a 15 minute break at work and they still hadn't taken me off hold by the time my 15 minutes was up. That was very frustrating.

Ronald Lacer 
Rating:
1.0

I needed an appliance dolly and reserved one online, but there were none available when I went to pick up my truck. As a result I wasn't able to move the washer and dryer. The truck had a tire pressure warning on the whole time. The back door stuck at about 3/4 open. The right side passenger door would stick on open because somebody had scraped up the right side so bad. The stereo was cracked and speakers were rattling. The seat cover would not stay on and the overhead light was falling out. On top of all that, no ramp on the back. Definitely the most busted u-haul I have rented in a while.

adams carroll 
Rating:
5.0

The manager, Margaret, was very helpful with the transaction and hooking up the trailer.

Evan Hurley 
Rating:
5.0

Customer did not leave a comment.

SUZANNE LACEY 
Rating:
5.0

Customer did not leave a comment.

loretta sutterr 
Rating:
5.0

I had some driving issues with the truck. It wouldnt go over 31mph on the highway, when full, so I parked on the highway, in a safe manner and called and got some advice. I followed that advice and made it safely back to the uhaul place. I was not aware of how big the bill was going be, since they already charged me. I did not have enough money to pay the rest of the bill, which was almost $400! Because I was late returning it. Although the manager over the phone was very understanding, the associate behind the counter was not. My work schedule does not work with everybody else's schedule, so because I get paid once a week I will have to make weekly payments to pay off this bill. All in all, I have had great service with this location up until recently when I had to make a drastic, abrupt move, due to fear of where I was living. One of the associates overreacted about the bill. I have never had a problem in the past and I usually get a u haul every 4-6 month. This is the first time I have ever been treated in such a manner. With all of the stress and fear that I was under on this day, and then had to deal with that. I am on overload as is and I will pay it. I just get paid every week so I'll have to do it in payments. So that way I can go back to using their services as usual.

rachel lesperance 
Rating:
4.0

Customer did not leave a comment.

Cynthia DiGiustino 
Rating:
3.0

Customer did not leave a comment.

Steven Bucchianeri 
Rating:
5.0

Customer did not leave a comment.

debbie paynter  |  First Impressions 
Rating:
5.0

I had knee surgery and wish you would have had an elevator. I had to get fluid removed from my knee because of the stairs.

janet buik  |  First Impressions 
Rating:
2.0

Have the equipment that was reserved available.

Tammy Wilson 
Rating:
4.0

Customer did not leave a comment.

mark gray 
Rating:
5.0

Customer did not leave a comment.

Austin Anthony 
Rating:
5.0

Customer did not leave a comment.

Susan Pagan Hilton 
Rating:
2.0

The employee who checked me out was not very helpful. We told them something was wrong with the truck since it wouldn’t drive faster than 20mph and they brushed us off.

Rayne Furman 
Rating:
5.0

Great staff

James Muirhead 
Rating:
4.0

Customer did not leave a comment.

Richard Williams 
Rating:
5.0

Great! Thanks!

Venera Petrova 
Rating:
5.0

Customer did not leave a comment.

Brent Perdrizet  |  Overall Experience 
Rating:
3.0

An elevator should be installed for the basement units and only one thinking conveyer belt is functioning. Not ideal for large and heavy items needing to be stored.

HANNAH HAMILTON  |  Overall Experience 
Rating:
5.0

Margaret the GM is awesome

Christine Surowiec  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lorene bridgeo  |  First Impressions 
Rating:
5.0

Margaret and staff are awesome and do a top notch job! Thanks!

Trent Jones  |  Overall Experience 
Rating:
5.0

excellent overall experience

Trent Jones  |  First Impressions 
Rating:
4.0

We ended up not needing the storage unit. I’m not sure what we would have done if we did because there was rarely any parking anywhere near the storage unit which was indoors.

Kristen Barth  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angelique Hinton  |  Overall Experience 
Rating:
5.0

There is no ramps, only stairs so that was really difficult. There were too many vehicles parked in front of the loading dock, so also difficult. One of the conveyer belts was broken so had to walk around to find another one. The person at the desk was super friendly but had no idea to any of our questions. There was no lock in the unit, the top of it had been cut like someone was trying to break in previously. The price is better than a lot of others in the area and the people were friendly

Autumn Moore  |  Online Move In 
Rating:
5.0

The staff went above expectations

Mary Ann Meyers  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tim Goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Tragner  |  Overall Experience 
Rating:
5.0

They were great and so helpful. I go there anytime I need rentals of vehicles or storage.

ALAN GREEN  |  Overall Experience 
Rating:
5.0

We never had any issues, but when we had questions, everyone was very helpful and responded quickly. Only used for 7-8 months, but it was a positive experience!

ANDREA FERGUSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Meyers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tasheena stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan Burton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seth Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Pond  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

darlene royce  |  Overall Experience 
Rating:
5.0

Immaculately clean, climate controlled and very friendly and helpful personal

JOANN CAMERON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darlene royce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert OConnell  |  Overall Experience 
Rating:
5.0

The whole process for getting set up with a storage space was efficient and fast! I was impressed with how quickly I was able to get a storage unit. I was also impressed with there being a conveyor belt for the units on a higher or lower floor as well as being able to use carts to help move everything in and out. The staff was always friendly with any questions. The check out process was easy and quick. I’ve already recommended U-Haul storage to family and friends. U-Haul needs to share its secrets to the hotel world when it comes to checking people in and out.

Brittany Gubinski  |  Overall Experience 
Rating:
5.0

They are the best!!!!! Thank you for your help Laurie C.

Laurie Carver  |  Overall Experience 
Rating:
5.0

Super clean and easy to use facilities and awesome staff!!

Trent Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise Taylor  |  Overall Experience 
Rating:
5.0

The level of personalized service and assistance we experienced was unprecedented Mickey and his staff were pleasant and helpful throughout the year we were there we would and have recommended that facility and will continue to do so THANK YOU again for all your help

Karen Lucas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Oppel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Krewson  |  Overall Experience 
Rating:
5.0

Wonderful staff

Sylvia De Montigny  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Barrow  |  Overall Experience 
Rating:
5.0

Great group of people that know their stuff and go above and beyond.

karen minarik  |  Overall Experience 
Rating:
4.0

mIkey was wonderful..huge help, friendly and efficient.

THERESA TAMONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Perrier  |  First Impressions 
Rating:
1.0

Try to cancel our unit three times and got put on hold three different times for a hour

selena stevens  |  Overall Experience 
Rating:
4.0

The key card system could be better. Using RFID like they do in credit cards would save a lot of time swiping and reswiping.

Brian Calhoun  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

PAT HACKETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david aldrich  |  Overall Experience 
Rating:
4.0

The employee on duty was very helpful and quite busy at the moment we checked in. She was doing a great job handling a lot of people as I understand one of her colleagues it called out sick. The facility is very clean and easy to use we were so grateful to get the last unit!

Martha Murphy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natasha Sramek  |  Overall Experience 
Rating:
5.0

Mickey, the manager, was professional and runs an excellent facility. Give him a raise! Thanks, it was a pleasure doing business with you for 15 years. I will miss all of you. Larry Rees 802.233.7978

LARRY REES  |  Overall Experience 
Rating:
4.0

I had this storage unit for quite a few years ! Honestly I had several ups & downs in terms of making payments on time. Management & staff were always polite & helpful & accommodating through everything - & I greatly appreciate it.

DAVID BASSO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

caryl salisbury  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jamie Paxman  |  Overall Experience 
Rating:
5.0

This storage facility is the best. I have used others in the past and none come close to U-haul. I have storage my belongings for 6 years there and previously years ago.. The staff is friendly , always willing to help. The storage areas themselves are immaculate. The hallways glow as well as the units themselves. Cleanliness is amazing . They are heated, moisture free. Would recommend this facility to anyone and it would be the only one I’d ever use

JOANN CAMERON  |  Overall Experience 
Rating:
5.0

The team leader aka Obi-Wan "Ben" Kenobi Mickey LaHaye is the best so Zen So helpful so FN cool and calm…. Always takes care of every situation good bad or ugly! He’s the Clint Eastwood of UHaul sans the bloodshed! Faye and Taylor light up the place with their smiles and willingness to always help! It’s always a fun experience there! And the conveyor belt feature is awesome… this location rocks! In a world of so much loneliness and separation this team makes you feel right at home! Frankly I have a hard time leaving and just love hanging out with them! Big huge shout out to Hanover St UHaul in Lebanon NH!! You help make my Trails way more Happy! Love You Guys!!! ILL BE BACK!!! Rosanna Danna DiTaranto

Rosanna Ditaranto  |  Overall Experience 
Rating:
5.0

From the time I dropped off a trailer till leaving the storage after i found a home, I have nothing but good to say about the team in Lebanon Nh. Friendly , Helpful and Professional !! Nice Job !!

Thomas Lynch  |  Overall Experience 
Rating:
5.0

Facility was very clean and staff was great

ROBERT LIPTAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenniefer Orbeso  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick Oneil  |  Online Move In 
Rating:
5.0

Great uhaul facility very helpful and very acomadating

ROBERT LIPTAK  |  First Impressions 
Rating:
5.0

I was told I had a code to get in when in fact I needed a card to access the building. Accessing the building is difficult due to the stairs.

Rachel Mitchell  |  Online Move In 
Rating:
5.0

The employees were understandably busy because it was a Saturday morning. However they were kind and patient.

Noel Figart  |  Online Move In 
Rating:
5.0

Clean quick and friendly has been my experience in Lebanon NH

Brian wood  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifier Qualls  |  Overall Experience 
Rating:
5.0

The GM was very helpful. I needed a place for my stuff and uhaul had storage. Thank you Mickey

Angelique Hinton  |  First Impressions 
Rating:
5.0

helpful staff, clean and secure facility, excellent customer service

Claudia Mader  |  Overall Experience 
Rating:
5.0

Love the fact that carts and a conveyor belt was available to use and when I came at night, both the outside and inside had plenty of light.

Caroline Aldrich Gould  |  Online Move In 
Rating:
1.0

Had to carry boxes and totes upstairs to get to storage unit. No elevator where my storage unit was located. Reserved a storage unit online but when I got to the u-haul location, I was told that reserving a unit online does not secure a unit. Isn't that the whole point of making a reservation??

KAREN DOWNING  |  Overall Experience 
Rating:
4.0

Would be five stars, but the storage units themselves were difficult to move into due to how much we needed to store and how much walking was involved in getting to them.

Bryan Marchal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Ebejer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Bens  |  Overall Experience 
Rating:
5.0

customer service was great here. They helped me out, got me a deal, and were very clear on how the storage works. Unfortunately we had to cancel our reservation because we needed a larger storage space, but even then the customer service canceling the storage was top notch.

ANDREW POLITIS  |  Overall Experience 
Rating:
5.0

My guy helping me was awesome!!!!!!!!!!!!!

Laurie Carver  |  First Impressions 
Rating:
5.0

The staff and the facility at the U-Haul Moving & Storage at Hanover Street in Lebanon, NH are wonderful. We are moving out-of-state to a house with a basement!

sharon fagan  |  Overall Experience 
Rating:
5.0

I would just request to increase bourse if the office on weekends.

NAVPREET JUDGE  |  Overall Experience 
Rating:
5.0

The manager and staff at Hanover Street UHaul in Lebanon are always friendly, knowledgeable, and professional. It is a very well run location that I have used at least six times for both local and one-way moves along with two uses of storage in the building and a UBox. This time I even needed to tow my car. It has always been a very good experience that made all the work easier.

HOLLY HOWES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Abigail Alvord  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Whitcomb  |  Overall Experience 
Rating:
5.0

I absolutely LOVE the staff at the Lebanon NH U-Haul location. A special shout out to SAM! Sam went above & beyond to help me…AGAIN! In a country that valves good customer service…this location has once again exceeded my expectations by offering friendly, helpful and knowledgeable service. Mickey, the General Manager, has created a great customer friendly environment and I’m truly grateful. In my crazy life these days, the Lebanon U-Haul is the one business I’ve been working with that always makes me feel like a valued customer and constantly goes the extra mile to help me…you make a positive difference THANK YOU so much Mickey, Sam and the entire staff at Lebanon U-Haul!

Angelica dubois  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Davenport  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CATHERINE BOURDON  |  Overall Experience 
Rating:
5.0

Mickey is an excellent general manager. Chris is also very friendly and helpful.

Richard Zaslaw  |  Overall Experience 
Rating:
5.0

Team went above and beyond to help me locate storage.

Tom Gabrysiak  |  First Impressions 
Rating:
5.0

Team went above and beyond to help secure storage.

Tom Gabrysiak  |  Overall Experience 
Rating:
5.0

Chris was extremely friendly and helpful in getting us set up with our free month of storage that came with our 1-way truck rental originating from Medford, MA. He gave us detailed instructions and a walking tour of the facility. He's a really nice person and a great asset to your company.

Richard Zaslaw  |  First Impressions 
Rating:
5.0

I was able to contact this facility directly by phone. Had a horrible time contacting other locations.

David Maloney  |  First Impressions 
Rating:
5.0

You guys are the best of the best!!!! Professional, but also with that extra-special hometown service. Thank you!

Cheryl Page  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nigel Ekern  |  First Impressions 
Rating:
5.0

Everything was perfect and I appreciate your patience with me. John Patterson I would CERTAINY recommend .d you to any one.

john patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Page  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable, they were very friendly and were able to accommodate our moving needs. I highly recommend this U-Haul location

mark kaufman  |  Overall Experience 
Rating:
5.0

I live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.

ronald pierson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL CONCHA  |  Overall Experience 
Rating:
5.0

The staff were super kind, and the service was amazing!

dillon bradley  |  Overall Experience 
Rating:
5.0

The staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.

Claudia Mader  |  Overall Experience 
Rating:
5.0

The whole process from move in to move out was smooth. Fair price.

Leslie Wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dillon bradley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Goodman  |  Overall Experience 
Rating:
2.0

HIRE STAFF!!!!!!!

gaal crowl  |  Overall Experience 
Rating:
3.0

I didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.

April Harkness  |  Online Move In 
Rating:
5.0

We had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.

diane williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susanna Sargent  |  First Impressions 
Rating:
5.0

Made my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.

Laurie Agri  |  Overall Experience 
Rating:
2.0

The code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.

Stephanie Robison  |  Online Move In 
Rating:
5.0

Kora was amazing and helped me replace my key card.

Carrie Seaver  |  First Impressions 
Rating:
4.0

We were satisfied with the service at this particular facility.

edward brooks  |  Overall Experience 
Rating:
5.0

The gentleman helping us was very nice and extremely helpful considering the circumstances.

Sasha St Juste  |  First Impressions 
Rating:
5.0

The people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.

Deborah Cribbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert cockerill  |  Overall Experience 
Rating:
5.0

I was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!

sheila gallagher  |  Overall Experience 
Rating:
5.0

Didn't have a problem at all..very good people

anna lyons  |  Overall Experience 
Rating:
4.0

There were some days where there was snow on the stairs leading to the storage facility. Someone could slip.

Kenneth Hendra  |  Overall Experience 
Rating:
5.0

They were very nice to me and help fully to me. I would highly recommend them.

Stephanie Fish  |  First Impressions 
Rating:
5.0

Friendly and helpful! Staff seems happy, kidding around and helping each other!

Angelita Cutting  |  Overall Experience 
Rating:
4.0

The staff members were very friendly and helpful.

Angela Carter  |  Overall Experience 
Rating:
5.0

Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we’ll be back!

Meredith Flanagan  |  Overall Experience 
Rating:
4.0

Very friendly and helpful employee!

bonnie linda  |  Overall Experience 
Rating:
5.0

Great service overall!

Joseph Donarum  |  Overall Experience 
Rating:
5.0

Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quickly

kenneth czermak  |  First Impressions 
Rating:
3.0

The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.

RYAN ROMANO  |  Overall Experience 
Rating:
5.0

Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!

WILLIAM LAMB  |  Overall Experience 
Rating:
5.0

Very polite, professional, and helpful staff.

Angela Carter  |  First Impressions 
Rating:
5.0

My dealing with them was excellent

lee richardson  |  First Impressions 
Rating:
5.0

Everyone that worked there was extremely kind and helpful.

angela evans  |  Overall Experience 
Rating:
5.0

I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.

Glenda Shoop  |  Overall Experience 
Rating:
4.0

Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.

steve morris  |  Overall Experience 
Rating:
5.0

Easy and secure

Mark Mckee  |  Overall Experience 
Rating:
5.0

Mike was awesome

ronald cadrette  |  Overall Experience 
Rating:
5.0

Mike in new Hampshire was excellent

ronald cadrette  |  First Impressions 
Rating:
4.0

Good people, good service

GILBERT SANTIAGO  |  Overall Experience 
Rating:
1.0

The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.

robert kirk  |  First Impressions 
Rating:
5.0

The customer service was great, and the employees were kind.

Henry and Angel Small  |  First Impressions 
Rating:
4.0

Excellent customer service. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.

emily tullercash  |  Overall Experience 
Rating:
5.0

Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.

gabriela mcmurtry  |  First Impressions 
Rating:
5.0

Responsive and informative. Thank you.

susan palmer- wetherald  |  First Impressions 
Rating:
5.0

Really great service!

Nicholas Edwards  |  First Impressions 
Rating:
5.0

Staff was always helpful and professional.

susan mansfield  |  Overall Experience 
Rating:
5.0

Extremely nice, polite and helpful customer service employees. That’s why I go there.

JOANN CAMERON  |  First Impressions 
Rating:
5.0

N/a

Danielle Brown  |  Overall Experience 
Rating:
5.0

Great!

abigail carpenter  |  Overall Experience 
Rating:
4.0

It served the purpose for us.

Ed Graham  |  Overall Experience 
Rating:
5.0

Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.

Valiena Allison  |  Reservation 
Rating:
5.0

N/a

ERIC MARTIN  |  Reservation 
Rating:
5.0

Everything good!

Allegra Scarpa  |  Overall Experience 
Rating:
5.0

Had to wait a while on check in (it was a very busy day).

Tom Storch  |  Overall Experience 
Rating:
5.0

As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.

William Wengel  |  Reservation 
Rating:
3.0

Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.

Emily Owens  |  Reservation 
Rating:
4.0

I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139.95!

Kyle Smesko  |  Overall Experience 
Rating:
5.0

Ridiculously quick and painless return! Thank you!

Alicia Key  |  Reservation 
Rating:
5.0

very helpful staff -much appreciated Mike's wisdom on packing!

ANNE ESLER  |  Overall Experience 
Rating:
2.0

I had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.

robert Danielson  |  Overall Experience 
Rating:
4.0

Mike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.

Danielle Hussey  |  Reservation 
Rating:
5.0

Awesome employees, clean facilities, easy to move in and out

Trey Stai  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly.

haven burns  |  Overall Experience 
Rating:
5.0

Efficient service

Kathleen Takach  |  Overall Experience 
Rating:
1.0

Felt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn’t feel validated.

aubrey madison  |  Overall Experience 
Rating:
1.0

The manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.

Samantha Adams  |  Overall Experience 
Rating:
3.0

Trucks were always parked in front of bay doors to access storage. Long term customers who paid on time did not matter for rate increases.

KIM ANGLIN  |  Overall Experience 
Rating:
5.0

No complaints !

JOANN CAMERON  |  Overall Experience 
No reviews have been submitted for this location.

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