Customer Reviews for U-Haul Moving & Storage at Greenbrier

9,821 reviews

664 Woodlake Dr   Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy, Next to Adventure BMW)

(757) 424-7361

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 424-7361

664 Woodlake Dr
Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy, Next to Adventure BMW)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

If I have to pay for mileage, I should be allowed to pick where I pick up the vehicle. I wanted to pick it up 2 miles from my home, but I was told I had to pick it up at a certain location which forced to to pay for an extra 10 miles. I asked if the vehicle could be moved to my requested pick up location and was also told that was not possible. Please fix this.

Anthony Wagner 
Rating:
5.0

Customer did not leave a comment.

Gerry Schulte 
Rating:
5.0

I always get excellent customer service.

JANETDENISE SAWYER-ROSSER 
Rating:
5.0

I enjoy the friendship there

Linda Spruill-Banks 
Rating:
5.0

Customer did not leave a comment.

Anthony Brancato 
Rating:
5.0

Customer did not leave a comment.

Lakia Parham 
Rating:
5.0

Customer did not leave a comment.

Jose Correa 
Rating:
4.0

Customer did not leave a comment.

Gregory Peoples 
Rating:
5.0

Very easy and in the whole process

javon andrews 
Rating:
5.0

Collin was my UHaul Agent & I have only GREAT THINGS to say about Collin! Dedicated Work, Smart, & provides Extraordinary & Personable Customer Svc. Thank you, UHaul, 664 Woodlake Drive, Chesapeake, VA. 23320

Diana Wiede 
Rating:
5.0

Vehicle was fuel light will stay on after putting gas in truck , also transmission need to be check because , because it kept being hard to pick up on gears, and burned a lot of gas for a gas safer truck, l had to put $210.00 worth of gas in the truck to go only 521 miles, I feel that was too much money that I should of put in the gas tank and I should get some kind of refund, your need to look in to this I have driven long distance for years, and have never spent this much in gas going From VA to MD.

brenda colbert 
Rating:
5.0

Looks great!!

pierro thompson 
Rating:
5.0

That 1.89 a mile on the weekend is crazy!

Rashad Lilly 
Rating:
5.0

They really helped me out. Had already purchased a unit, but it was to small. I was able to get another unit with no problem.

Chris Mills  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lesley Stroud 
Rating:
5.0

Customer did not leave a comment.

Kenneth Mack  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JENNIFER PRESLEY 
Rating:
5.0

Customer did not leave a comment.

Lesley Stroud 
Rating:
5.0

Customer did not leave a comment.

Darlene Bachmeier 
Rating:
3.0

Customer did not leave a comment.

Alexis Avery 
Rating:
5.0

Customer did not leave a comment.

Qiaoyan Liu 
Rating:
5.0

Customer did not leave a comment.

David Wilson 
Rating:
5.0

Because of the way, I had to keep bringing truck back to get extensions on rental. plus I was told I could only have the truck for 3 days and if I wanted it longer I had to unload and bring it back to get a different truck. Not good if you're trying to get renovation done and need a place to put furniture.

CARLYE P MCGINLEY 
Rating:
5.0

Collin always provides exceptional customer service. He is a great asset to your company.

Stephen Porter 
Rating:
5.0

Customer did not leave a comment.

Jenna Owens 
Rating:
5.0

Customer did not leave a comment.

Tanishia Vann 
Rating:
5.0

The staff was very friendly and helpful in setting me up with a u-haul

DANIELLE ARYLSSA SMITH 
Rating:
5.0

All good

Jose Grullon 
Rating:
5.0

Customer did not leave a comment.

Anthony Rodgers 
Rating:
5.0

Nothing the guys was excellent

Jewel Smith 
Rating:
5.0

Customer did not leave a comment.

Barbara Shaloo 
Rating:
5.0

Excellent customer service. Young man at the counter was very helpful and he was the same person that helped me on the drop off on Sunday at 4:45PM

Spencer Hull 
Rating:
5.0

Customer did not leave a comment.

TYRONE WILSON 
Rating:
4.0

Returning the truck and the process on the app was too long. App didn't work. online didn't work. Thank goodness there were three of us there and we all worked together to get it done.

Tina Plageman 
Rating:
5.0

Customer did not leave a comment.

Miranda Richey 
Rating:
4.0

Customer did not leave a comment.

reginald johnson  |  First Impressions 
Rating:
5.0

It’s great and nice staff.

Qiaoyan Liu 
Rating:
2.0

It would be nice if the uhaul did not smell like urine while I use it to transport items that I am going to put in my house.

Shawn Pici 
Rating:
3.0

Very busy location that needs more employees.

Subeh Minwer 
Rating:
5.0

Customer did not leave a comment.

Desiree McGee 
Rating:
1.0

A lot of hidden fees

CHARLIE ASKEW 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BROWN 
Rating:
3.0

Was charged for gas although I filled the tank up before turning the truck in.

Russell Sherod 
Rating:
5.0

Customer did not leave a comment.

david newbern 
Rating:
5.0

Great job!

Arielle Arroyo 
Rating:
5.0

Customer did not leave a comment.

Ron Kilpatrick 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Slocum 
Rating:
4.0

Customer did not leave a comment.

crystal german 
Rating:
5.0

I can't think of anything. I am a frequent customer and I get the same personal experience every time.

Robert SPADY 
Rating:
4.0

Customer did not leave a comment.

Corbett Wold 
Rating:
5.0

Customer did not leave a comment.

Christopher Greene 
Rating:
5.0

Customer did not leave a comment.

Robert Shirley 
Rating:
3.0

The thickness assigned was apoornrelection of the U-Haul brand. Steering wheel has chunks of the grim missing and was "repaired" with electrical tape. The drivers-side door did not close properly and the window crank handle had missing parts that made it difficult to raise and lower the window.

Scott Barritt 
Rating:
5.0

Customer did not leave a comment.

Darlene Taylor 
Rating:
5.0

Customer did not leave a comment.

CHASTIY WHITEHEAD 
Rating:
5.0

Customer did not leave a comment.

Renee Wilson 
Rating:
5.0

Customer did not leave a comment.

crystal german 
Rating:
5.0

Good from start to finish

Timothy Morgan 
Rating:
5.0

Customer did not leave a comment.

William Rutherford 
Rating:
5.0

Customer did not leave a comment.

Quiera Peters 
Rating:
5.0

The center does it right! Customer service is there mission. They were kind efficient and willing to help. Outstanding!

Stacey Rogers 
Rating:
5.0

Customer did not leave a comment.

Linda McClease 
Rating:
4.0

The truck that I was given wasn’t safe at all. The driver and passenger doors would not shut completely for a safe and secure trip. When I mentioned this after returning the truck the associate was aware that this was a issue but did not mention this when I picked it up.

Jazmine Rodriguez 
Rating:
5.0

Everything was good at this location besides the tire pressure light came on.

Tacarra Staton 
Rating:
5.0

The customer service was exemplary!!!

Leonard Leyden 
Rating:
2.0

The staff was rude, completely ignored me and my wife. Ignored us and closed the garage door in our face. Closing time was more important than customer service

JABRILMALIK RAINEY 
Rating:
5.0

The staff is phenomenal! The person at the front counter today (Saturday, 2/10/24, 1000) was very professional, courteous, and patient. The line was 4 people deep and she took great care of everyone! Her associate was just as good, assisting people with finding their trucks while checking some in outside. The in person check in process was painless, seamless, and fast (2/10/24@7pm). Even though thru were closing, did not feel rushed. Thanks U-Haul, for making me feel appreciated!

Marcus Thompson 
Rating:
4.0

Ease up on the texts and email.

John Fallon 
Rating:
5.0

Customer did not leave a comment.

Michael Barnett 
Rating:
5.0

The only thing I can say, is make the after hours locks on the boxes where you get your keys a little easier to work, but that’s about it overall Was seamless!

Lucien Boulanger 
Rating:
5.0

Nothing

Marquita Gaines 
Rating:
5.0

Customer did not leave a comment.

Bob Larmore 
Rating:
3.0

No issues with location. I appreciated being told about where water leaks in from the trucks. He was honest & I appreciated that! U-Haul as a business should be more up front with customers & be honest! People put their trust in a company with the contents of their entire life's belongings! It's just not right!

Joan Dacey 
Rating:
5.0

Jack the installer is one of the best mechanics I have ever seen

ROBERT MOSKOWITZ 
Rating:
5.0

no improvements needed, great customer service !

CARL THORPE 
Rating:
4.0

Customer did not leave a comment.

Tertell Bundy 
Rating:
5.0

Customer did not leave a comment.

Hal Lyford 
Rating:
4.0

Customer did not leave a comment.

Kyle McMillian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qiaoyan Liu 
Rating:
4.0

The location in which I picked up from was great, but I planned meticulously to schedule a pick up from the location at 1146 Indian Lakes Blvd. The day before my scheduled pick up date. I received a call that my reservation was moved to a different location (Singleton Dr and Witchduck location). This would have taken me out of my way, so I ultimately had it changed to Woodlake Drive. For the change of my reservation I give Uhaul Reservation 1 Star and would tell others to beware when reserving!!!!!

Bridgette Daniels 
Rating:
5.0

Kayla helped me and was a champ! She was by herself due to someone calling out and it was quite busy. She’s methodical and polite. She’s a keeper!

John Copeland 
Rating:
5.0

Customer did not leave a comment.

Metstella Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shareeta Johnson 
Rating:
5.0

Customer did not leave a comment.

adrian CREIGHTON 
Rating:
5.0

Customer did not leave a comment.

Johnathan Shirkey 
Rating:
5.0

you were very professional and friendly

Joycelyn Monroe 
Rating:
5.0

Customer did not leave a comment.

Bryan Stambaugh 
Rating:
5.0

Nothing

John Tuthill 
Rating:
5.0

None. Easy to get set up and get on.

Curtis Foster 
Rating:
5.0

Drop-off of one way rental was quick and easy.

Robert Rodgers 
Rating:
4.0

Customer did not leave a comment.

Mike Bailey 
Rating:
5.0

Coffee machines for those early morning pick ups. 😊 everything was great. Friendly professional staff.

Linda Bergman 
Rating:
5.0

Customer did not leave a comment.

Evelyn Lawrence 
Rating:
5.0

Customer did not leave a comment.

Jesse Dail 
Rating:
4.0

Customer did not leave a comment.

Michael Beasley 
Rating:
5.0

Customer did not leave a comment.

Tina Bryant 
Rating:
5.0

Good experience - highly recommend based on both convenience and cost.

Jeffrey Cole 
Rating:
5.0

Customer did not leave a comment.

Qiaoyan Liu 
Rating:
5.0

Customer did not leave a comment.

Dirk Gallagher 
Rating:
5.0

The two different guys who helped me hook up and remove the trailer were friendly and professional. Great experience!

Thomas Mich 
Rating:
5.0

Very friendly staff. Everything was handled quickly and efficiently. Nice experience.

Mike Schnekser 
Rating:
5.0

Customer did not leave a comment.

Randy Overacre 
Rating:
5.0

Customer did not leave a comment.

Louantha Kerr 
Rating:
3.0

They tied my car to the transport wrong and messed up a tire

michael echevarria 
Rating:
5.0

Customer did not leave a comment.

Patrick Herbert 
Rating:
5.0

Customer did not leave a comment.

Kyle McMillian  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Walter Pierce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EARNEST GARRETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina Winch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha Woodard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance Peoples  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Pritchard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latifah Swift  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Russell Simpson  |  Overall Experience 
Rating:
4.0

This U-Haul facility was great but the locations I used in South Carolina to rent the equipment to come up to Virginia were absolutely awful, sent me to three separate locations to get a truck I reserved days prior, so unorganized and slow it was an absolute nightmare. As well as the truck I was given had multiple issues with the ramp and I almost broke my foot when the ramp pulled out too far and did not have a safety precaution to prevent this. Would never recommend U-Haul again and wish I could go back in time and go with another company.

Josh Pickel  |  First Impressions 
Rating:
5.0

I have always had public storage over the years and switched to uhaul. Best place ever to get storage. It was clean and it didn't smell old and moldy like some. And the best part is they don't constantly raise your rent! Will never get storage from anyone but uhaul!

Kathleen Lewis  |  Overall Experience 
Rating:
5.0

Easiest way to get a storage unit. First time doing it, and it was incredibly easy and seamless.

SHANE NUTTER  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Russell Simpson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi Crise  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENYA DANIELS  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Elisabetta Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niya Milner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Ostrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERTON LABOUNTY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wilma dunston  |  First Impressions 
Rating:
5.0

Best place ever to rent a storage unit from

Kathleen Lewis  |  Overall Experience 
Rating:
4.0

The second lady was helpful but the first person I spoke with, a man was not. I left Detroit and U-Haul there put the wrong drop off location and the man was telling me to call or take the truck to the location listed on paperwork but i had an email from uhaul that said location I was at and spoke with phone Rep at U-Haul which reserved it. I moved from Detroit to Chesapeake, why would I want to drop off a truck in another part of Virginia??? I called the number he gave me and was on hold for awhile. The lady came and heard what was going on and called for me, got right through. If she had not helped me I would been figuring out how to drive to another part of Virginia I never heard of to drop off a truck. So I'm grateful for her help. I don't remember her name or if she was the manager but she wasn't dismissive like the first guy .

Peggie Jarvis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GOLDIE GAINES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Levondia Parker  |  First Impressions 
Rating:
5.0

Excellent customer service Autum was great

Leighann WALLACE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Saulsberry  |  Overall Experience 
Rating:
5.0

U-Haul always comes through keep up the good work guys.

Steven Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA ROYAL  |  First Impressions 
Rating:
5.0

Autumn and her team were very professional and polite, I didn't have to wait and was greeted with a smile as soon as I walked in. Thanks again!

SYDNEY JUDAH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosellen christy goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayla Sands  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Neil Gillman  |  Overall Experience 
Rating:
5.0

Staff was super friendly and went above and beyond for me, definitely coming back to this location next time moving needs arise.

Joshua Savage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

javondra sanderline  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evamarie Crump  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarina Brooks  |  First Impressions 
Rating:
5.0

Autumn and the team always take excellent care of me when I come in... thanks for being so consistent.

Adrian Shaw  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latifah Swift  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Axel Pabon  |  Overall Experience 
Rating:
5.0

Only problem I experienced was a leak in one of my units.. it damaged my mattress, but the staff (Autumn) showed me what I need to do to resolve the issue.. She is AWESOME!

Holly Harris  |  Overall Experience 
Rating:
5.0

I love renting with U-haul because the experience is always easy. Life is already hard, no need to add to it. Thanks U-haul!

Kristel Hawkins-Benton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WANDA CRUMP  |  Overall Experience 
Rating:
5.0

The staff was very friendly kind and helpful and the storage was very convenient to me.

Dorothy Cuffee  |  Overall Experience 
Rating:
5.0

Thank you U-Haul for being number one in great service

Regina Cordell  |  Overall Experience 
Rating:
5.0

Top rated business and staff

LARRYKENNETH ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Lang  |  First Impressions 
Rating:
5.0

The people where super helpful!!!

whitney farlow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Strode  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

karen lambert  |  Overall Experience 
Rating:
2.0

My items were completely filled with huge spiders and spiderweb’s. The roof was coming down which allowed dust to cover my items.

Carma Griffin  |  Overall Experience 
Rating:
5.0

All was Well and the Best! Very Trustworthy.

Pamela Fayton  |  Overall Experience 
Rating:
5.0

Very good job!!! This young lady was so professional and help ful.Thank you so much,

MERTON LABOUNTY  |  First Impressions 
Rating:
5.0

Everything was great the only thing was that due to bad weather because of the hurricane the power went out and equipment went down. I feel like you guys should have a back up generating on sight

Evamarie Crump  |  First Impressions 
Rating:
3.0

There were too many bugs in the storage unit that got into my items

CHRISTINE FERGUSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYNGILLS MOORE  |  Overall Experience 
Rating:
1.0

thick layer of dirt on all my belongings and lots of roaches!

Caitlyn Harrill  |  Overall Experience 
Rating:
5.0

No complaints. Storage unit served it's purpose for us.

A-1 inc. Exterminators  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zenobia Mcduffie  |  Online Move In 
Rating:
5.0

Great service. The GM was excellent to deal with on an insurance claim. Great team at Greenbrier

Leonard Lynn  |  Overall Experience 
Rating:
5.0

The manager went above and beyond expectations. My situation was a difficult one and they worked very well with me.

Anne BOWER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROLYNGILLS MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seth Harris  |  Overall Experience 
Rating:
5.0

The process of getting a storage was fast and easy, to be able to drive up to the storage and load it with a big Uhaul truck and still have enough space was awesome!!!!

CHRISTINE FERGUSON  |  First Impressions 
Rating:
5.0

That crew of ladies there rock!!! EVERYTHING WAS AWESOME.

Arthur Madden  |  Overall Experience 
Rating:
5.0

Always has the storage or equipment I needed.

Pam King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Lee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Carter  |  Overall Experience 
Rating:
5.0

Everyone at this location were so nice and friendly. All of the employees and staff were always available when I had any questions or concerns.

Christina Craven  |  Overall Experience 
Rating:
5.0

The staff at Greenbier U Haul are the best the sre the nicest people around.

Andrew Sammon  |  Overall Experience 
Rating:
5.0

Outstanding service and hospitality. Highly recommend to anyone that needs your services

Arthur Madden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ghisteine Frederic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Carter  |  First Impressions 
Rating:
4.0

They are constantly busy. They will take your name and number.They will call you back, when something opens up. I also constantly looked on line. Summur at the Chesapeake location was very helpful too me. She’s The Who took my information and saw through too the end I got what I need as for storage place especially for time in moving my furniture out my house for getting for remodeling my home. Cecilia!

Cecilia Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tamika cherry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simon Forbes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Brown  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Marvin Artis  |  First Impressions 
Rating:
5.0

Really liked that uhaul provided a lock for free.

Seth Harris  |  First Impressions 
Rating:
5.0

I was actually looking at using a competitor, but after an AWEFUL customer service encounter with the competitor I decided to call U-HUAL. From the moment the call was answered to the time I completed my paperwork at the office the customer service has been explementary. Everything was explained to me in detail, no questions, no surprises, easy peasy. I even got a larger unit than I was looking at the competitors place at a cheaper price and better access hours bonus! U-HAUL wins my business and my recommendations, all because the competitor uses a call center and those folks do not know the policies/program, wouldn't/couldn't answer my questions and could care less about me as a customer.

jock thompson  |  First Impressions 
Rating:
5.0

We love this Uhaul location, mostly because the staff is so professional & knowledgeable . The staff ( especially Krista, Summer, Autumn, & Christy are so VERY helpful & efficient, if they tell you something, you can believe them. When we have had issues with incorrect information from other Uhaul locations ( even out is state locations), we can call the Woodlake location in Chesapeake to get “ straight answers”! Those ladies are true gems!

Jonnie Allen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique Potulin  |  Overall Experience 
Rating:
5.0

Great experience! Employees very knowledgeable Thank you all!

Adrienne Bragg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Farmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy Creaturo  |  First Impressions 
Rating:
1.0

The staff there is off the chain and I'm talking about the store manager that steering Greenbrier the Caucasian one the one with all the tattoos Herring her friend they are very rude and very disrespectful I need you guys to take your time out to look over your cameras and you guys will see how they treat the the clients that's coming in your U-Haul services this is not the first time that I had a problem with your staff members over there at U-Haul they do not know that communicate and she was very rude to me when I went to close out my account I already spoke to a personnel about this a few days ago if you have any questions you can feel free to give me a call my number 502-907-9453 I will be able to feel you in with as many details as possible about my experience with you guys at U-Haul

ALLENDIA BRAY  |  Overall Experience 
Rating:
5.0

Very busy site, but the employees were fast, professional and courteous. Overall a great experience.

Pam King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORIONODEWITT COMBS  |  Overall Experience 
Rating:
5.0

Great staff

Versean Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ymeline Lundy  |  Overall Experience 
Rating:
5.0

Great service and very professional staff

Leonard Lynn  |  First Impressions 
Rating:
5.0

Always professional and never a problem.

Edward Ligon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAndre' Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ESTES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAQUEL DENISE LONGMIRE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA MOREY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY MOORE  |  Overall Experience 
Rating:
2.0

The mice and rats are terrible and have destroyed a lot of my things!

Andrea Sanderlin  |  First Impressions 
Rating:
2.0

The internet system for truck pickup was horrible. I was not in the system appropriately because after completing the online prompt they said I owed $16 so the computer would not send me a code. I was delayed and ascertaining the truck had to call the 1-800 number and had people standing around to help me move my father's belongings from one jurisdiction to another. I arrived for the storage they said the storage unit was not available and they had no record of my reservation horrible horribleu

Yvette Rice Steward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl Brown  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff.

DAVIDGREGORY GODSELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie Rohrq  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA MOREY  |  First Impressions 
Rating:
5.0

The staff at greenbrier we're super helpful and engaging..keep them all!

Heather Worthen  |  Overall Experience 
Rating:
5.0

Tiptop!

Charles Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CAMPBELL  |  Overall Experience 
Rating:
5.0

Immediate help when I walked into the building. Fast, friendly service and was done with reserving online and out the door and into my unit in a timely manner.

Eric Valencia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MCMULLEN  |  Overall Experience 
Rating:
5.0

The young lady was very polite and friendly!

Pamela Saunders  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MANUEL REYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chauncey smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALFRED KEITH CHAPMAN JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tamika cherry  |  First Impressions 
Rating:
5.0

Tiptop

Charles Bell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sophronia Kincaid  |  Overall Experience 
Rating:
4.0

We had made reservations on the phone when my husband went to the store they explained everything in detail and the price quote over the phone was different from our final payment because our first month storage payment was Free ...THANK YOU UHAUL

fred McGee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Powers  |  Overall Experience 
Rating:
5.0

Everybody at the location was extremely helpful.

Jauschua Stout  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

makhinohn walden  |  Overall Experience 
Rating:
4.0

Very polite and helpful

THERESA Bell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany Smalls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederick Hobbs  |  Overall Experience 
Rating:
4.0

Courteous and professional staff.

Brian Saulsberry  |  Overall Experience 
Rating:
5.0

Convenient, clean

Stephanie Rohrq  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHESAPEAKE RIDERS  |  First Impressions 
Rating:
5.0

Clean, safe, secure and professional staff.

Vanessa Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

inetres sherrod  |  First Impressions 
Rating:
5.0

Professional staff who answered my questions to ensure that my needs were met in a timely manner.

Brian Saulsberry  |  First Impressions 
Rating:
5.0

Really good facility and great to have the trucks & office right there. Very good & helpful staff.

Michael Bingham  |  Overall Experience 
Rating:
2.0

I closed the unit after 11-12 years due to the poor customer service. I will not recommend any one di business with your company.

DEBORAH LAWSON  |  Overall Experience 
Rating:
5.0

The owner was very helpful and knowledgeable. She was eager to assist her workers even while helping other customers and without missing a beat with either transaction. I will definitely recommend this location to anyone in the Portsmouth area.

Carmela Guevarra  |  First Impressions 
Rating:
4.0

Unit was damaged in the ceiling area before we put stuff in it

Mark Thomas  |  First Impressions 
Rating:
3.0

It was the ceiling in my unit that needed repair. I had the unit for a yr. I would have given it above average.

Monica Belgrave  |  Overall Experience 
Rating:
4.0

I wish they remembered the woman’s name that helped me over the phone. Might’ve been Christine? She was amazing! She was clear with instructions. Polite and patient with me.

Jasmin Tapia  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LOIS SILAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOLITA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Colbert  |  Overall Experience 
Rating:
5.0

The staff was very helpful and Corbin was awesome.

penny waters  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William Marin  |  Overall Experience 
Rating:
5.0

Krissy & Ronesha were some of most helpful ladies at this Uhaul location on multiple occasions no matter what the wind blew my way. Being from out of town, this was the first place I secured to store my things and I must say I’d never go to another location. They were friendly, amazingly resourceful and presented a customer friendly atmosphere that made me feel welcomed. I know Uhaul has good products & services, but Krissy & Ronesha are the reason I’d choose Uhaul overall. Many thanks to them ...

Chassidy Young  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Alexander  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lakeva Cathell  |  Overall Experience 
Rating:
5.0

The first month rent free was a wonderful incentive. Betty Riggins

Bettyann Riggins  |  First Impressions 
Rating:
5.0

Very professional

levell batts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James BAIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul drake  |  First Impressions 
Rating:
5.0

outstanding

Doug Garthright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charlayne Deickman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phyllis Broadnax  |  Overall Experience 
Rating:
5.0

Very Friendly and Knowledgeable

reginald johnson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Melinda Watson  |  Overall Experience 
Rating:
5.0

I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.

rosellen christy goodwin  |  First Impressions 
Rating:
1.0

I received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid

William Marin  |  First Impressions 
Rating:
3.0

Rating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KS

Kathleen Simpson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KRAUS  |  Overall Experience 
Rating:
5.0

Five Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!

Debbie Mccormick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES FOWLER  |  First Impressions 
Rating:
2.0

After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...

Karen Dietz  |  First Impressions 
Rating:
2.0

Below average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.

Jeffrey Banton  |  Overall Experience 
Rating:
2.0

Storage was garbage full of bugs and rat turds

Trei Hudgins  |  Overall Experience 
Rating:
5.0

The young lady that checked us in also fixed an issue with the one way trailer rental.

WILLIAM KRAUS  |  First Impressions 
Rating:
5.0

The process was smooth and seamless.

CATRINA REYNOLDS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa Whitaker  |  First Impressions 
Rating:
2.0

Removed my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50% of the contents after moving it out .

Joel Evans  |  Overall Experience 
Rating:
5.0

The U-haul staff was very helpful

Thomas Green Jr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keysha Sparrow  |  First Impressions 
Rating:
5.0

Both cost were very helpful I would definitely use you again

jacy poul  |  First Impressions 
Rating:
5.0

I am a business owner and I personally think that business owners should have 24 hour access with proven documentation

Chef Josephs Kick Sauce LLC  |  First Impressions 
Rating:
4.0

Polite, respectable,friendly personality willing to accommodate me in every way. Would definitely recommend this site to a friend

Unnaray Hetherington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele Baird  |  First Impressions 
Rating:
5.0

Very helpful

Shelton Williams  |  Overall Experience 
Rating:
5.0

Great experience. On new years eve there seem to be a lack of staff and longer wait which is understandable. During this hectic time manager Corben was very professional, polite and patient. Great job

EVAN NORRIS  |  First Impressions 
Rating:
1.0

There were RATS IN the storage units. RATS and RAT droppings/feces ALL over my clothing and throughout the items I stored. I HAD to move out IMMEDIATELY!! BY FAR the worst storage experience EVER!!!

Tracy Skinner  |  Overall Experience 
Rating:
4.0

Thank you

Delores Quarles  |  First Impressions 
Rating:
5.0

The best outdoor storage unit ive used in the country.

Jonathan Roberts  |  Overall Experience 
Rating:
5.0

Every thing went well!

Michelle Gwaltney  |  Overall Experience 
Rating:
5.0

All worked together

Shelton Williams  |  First Impressions 
Rating:
5.0

Even though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor u

Jonathan Roberts  |  First Impressions 
Rating:
5.0

Nice place

Terry Calhoun  |  Overall Experience 
Rating:
1.0

Leaking ceiling from holes . Rat infestation. Horrible bugs all in my things. I will never rent nor recccomend U-Haul storage again

Tonya Burdett  |  Overall Experience 
Rating:
5.0

The General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!

Patricia Spratley  |  First Impressions 
Rating:
5.0

Everyone there was attentive and helped above and beyond the average. Will recommend this place to others moving here.

Marcus Belew  |  First Impressions 
Rating:
1.0

Very long waits. Not friendly or welcoming to customers. Unprofessional conversations and complaining about work issues in front of customers.

Larnell Mobley  |  Overall Experience 
Rating:
5.0

The staff is very patience and kind.

pamela myrick  |  Overall Experience 
Rating:
2.0

The free one month is not free. We rented a truck and rented a large storage on May 19 to June 21st and charged us for two months. From June 20 to the 21 charge my credit card $159. Thats for 2 days.

ryan weeks  |  Overall Experience 
Rating:
4.0

Everything was great .

SABRINA ENGRAM  |  Overall Experience 
Rating:
5.0

The service rendered to me was professional and efficient. Thank you!

Erica Hardy  |  First Impressions 
Rating:
5.0

No issues what so ever. Attentive customer service and assistance.

Tracy Skinner  |  First Impressions 
Rating:
5.0

Everything is good

DMITRY STOROZHILOV  |  First Impressions 
Rating:
5.0

The young lady at the counter was very helpful. I had to change my unit to a bigger one and she went out and checked it and switched it with no problem.

Tikea Pauling  |  First Impressions 
Rating:
5.0

Too expensive 84. For 5 x 10. Found storage for 50. for same size

CHARMIAN PRATT  |  Overall Experience 
Rating:
5.0

Thanks you they help me with so much .they were outstanding. I can't say enough about that them excellent to little for them .I will ever one about them and thanks so much for the help Ms FRANKLI

Annette Franklin  |  First Impressions 
Rating:
4.0

Staff in both locations were extremely knowledgeable and helpful. Made the move that much easier

Shelley Jackson  |  Reservation 
Rating:
5.0

Corbin and Yolanda were amazing! Extremely helpful. The products were exactly as described.

Corey Berrien  |  Overall Experience 
Rating:
5.0

The staff at Greenbrier is outstanding!

Karen Hollis  |  Reservation 
Rating:
5.0

Fast and friendly service!!!

William Farmer  |  Overall Experience 
Rating:
5.0

Great customer service and follow up.

Candace Berry  |  Overall Experience 
Rating:
3.0

I had no issues

Ayana Blount  |  Overall Experience 
Rating:
5.0

Malique was great! Excellent customer service.

Ann lowe  |  Reservation 
Rating:
5.0

Outstanding customer service

MARVEN HEATH  |  Overall Experience 
Rating:
5.0

Check in to get storage unit was easy and fast, clean and easy access. Return of truck was fast and hassle free. Great experience.

William Farmer  |  Reservation 
Rating:
4.0

All accommodations and customer contact was of a professional standard. Thank you

Johnny Greene Jr  |  Reservation 
Rating:
1.0

Was lied to about prices ..it's rat turds everywhere and roaches...got overcharged when not due..was told different amount stories....when I moved out I was still being charged...when u cld to sayt

Pamela Parker  |  Overall Experience 
Rating:
5.0

The staff have always been helpful with my matters. They even made sure the storage was clean before I started using the unit. My experience with this location was beyond expectations.

Nicole Roberts  |  Overall Experience 
Rating:
5.0

Everything worked out great.

Alexis Hines  |  Overall Experience 
Rating:
5.0

Great personal experience. Definitely no problems. Thanx for all your services. Bob Wedin

Robert WEDIN  |  Overall Experience 
Rating:
1.0

The staff was the most unfriendly people I ever met

Oscar Revilla  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top