Customer Reviews for U-Haul Moving & Storage of Sun City West

17,020 reviews

13420 W Bell Rd Ste 100   Surprise, AZ 85378
(East of Grand Avenue, South of TNT Car Wash)

(623) 975-1173

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(623) 975-1173

13420 W Bell Rd Ste 100
Surprise, AZ 85378
(East of Grand Avenue, South of TNT Car Wash)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was perfect

Richard Wright 
Rating:
5.0

The storage attendant was so friendly and helpful. He reached out to me to make sure I didn't have any questions and even provided me with a free lock for my unit.

KIRSTEN VOGEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Lee 
Rating:
5.0

Customer did not leave a comment.

Kathleen Garcia 
Rating:
5.0

Customer did not leave a comment.

Virginia Hammock 
Rating:
5.0

Customer did not leave a comment.

Tommy Hammock 
Rating:
5.0

Good job.

Richard Meuser  |  First Impressions 
Rating:
5.0

Had a great experience with two locations on a one way haul, pickup in Surprise and drop in Anthem. Treated with a high level of customer service.

LISA WILLIAMS 
Rating:
5.0

Rental of pickup and return was quick and easy, Thanks U-Haul.

GEORGE QUIHUIS 
Rating:
2.0

We reserved our truck over a week in advance and showed up to find the truck was not available. We were offered a smaller truck with a trailer. That did not work well for us due to the size of our furniture. We then had to take multiple trips. At the end we were changed for all of the extra miles and were only compensated $50 for the entire transaction.

Kaitlin Christopher 
Rating:
5.0

No improvement necessary

Steven Rice 
Rating:
5.0

Customer did not leave a comment.

Lerone Bradley 
Rating:
5.0

Customer did not leave a comment.

paula lord 
Rating:
5.0

Valentino was awesome at truck return. Very professional.

Dean Wiles 
Rating:
4.0

Customer did not leave a comment.

Kim Williams 
Rating:
4.0

They were all accommodating to my needs, thank you!

Barbara Wall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell Williams 
Rating:
5.0

There was a small glitch. But the tech got it done plus shown me a bolt was missing from my caliber.

WILLIAM KENNEDY 
Rating:
5.0

Customer did not leave a comment.

JAMES Ferman 
Rating:
5.0

Smooth sailing I was in an out

Don Hastings 
Rating:
4.0

Your employees were very friendly and helpful...

Kenneth Guy Jr 
Rating:
1.0

manager is attempting to charge me for pre-existing damage, which I did not see on initial walk around. manager was rude and unprofessional

robert plante 
Rating:
5.0

Customer did not leave a comment.

Phillip Guerrero 
Rating:
5.0

Brake Controler installed. Satisfied customer!

Philip Venturacci 
Rating:
5.0

Always the best. The employees are well trained and very efficient.

PATRICK RALLS 
Rating:
4.0

Develop the dirt area in front into parking. Allow for vehicle return via the app instead of waiting. Leave keys on dash and close out rental in app.

DERRICK MCGEE 
Rating:
4.0

It was clean. But the truck was pulling like the transmission was going out so it took longer to move.

KATRINA GOODEN 
Rating:
5.0

Customer did not leave a comment.

Tommie Ward 
Rating:
5.0

Customer did not leave a comment.

Paul Malone 
Rating:
5.0

Customer did not leave a comment.

aimee haynes 
Rating:
4.0

Don't switch the price at check out.

Patrick Willey 
Rating:
4.0

Check was great and fast. Manager handled everything smoothly. No complaints. Thank you.

Gwen Mallory 
Rating:
5.0

Customer did not leave a comment.

Yvonne Gunn 
Rating:
5.0

Counter man “Camden” was very good. Great customer service. For me he could have been a little bit more presentable.

Anthony Presutto 
Rating:
4.0

Need to make more communication between the offices.. I was forced to going to the far uhal office to pick up the car holder dolly instead of pick up it from the nearest one from my location

Mohammed Al-Jumail 
Rating:
1.0

Mileage on contract didn't match the odometer. I have pics before I left with date and time. Same issue with amount of gas on contract va what it really was Wasn't offered extra miles. One way rental that didn't have enough miles for the trip I had planned Poor customer service and zero help

tyson latawiec 
Rating:
5.0

Customer did not leave a comment.

dean suda 
Rating:
5.0

When you sent me back to pick up the trailer, I waited for at least 15 minutes for anyone to come help me hook up the trailer. I guess everyone was busy.

Lawrence Mills 
Rating:
5.0

Very friendly and quick service. Will be recommending this location to people. Great customer service

rick hayduke 
Rating:
5.0

Customer did not leave a comment.

Don Thompson 
Rating:
5.0

Customer did not leave a comment.

Aro Dudley 
Rating:
5.0

Michael was awesome and efficient. Even watched him take a creature in his hands to a nearby field and released it.

CASEY TRUMP 
Rating:
4.0

Overall, just fine. The app is a little slow but that’s not a store issue.

BRIAN REGAN 
Rating:
5.0

Customer did not leave a comment.

Jennifer Miller 
Rating:
5.0

Customer did not leave a comment.

Darlene Sedlacek 
Rating:
5.0

Customer did not leave a comment.

Al Dieva 
Rating:
5.0

I had to recently move and then had a parent pass away causing me to need to extend my truck rental not really knowing how long as it was full of my belongings. In the middle of all that chaos this location was never sweating me about the truck being returned and was beyond helpful. I appreciate the team at the surprise location beyond words . I will always use this location when needed.

Damien Gibson 
Rating:
5.0

Customer did not leave a comment.

Kenneth Kaminski 
Rating:
5.0

Customer did not leave a comment.

Bills Rodgers 
Rating:
5.0

Customer did not leave a comment.

Kerry Breitenbach 
Rating:
1.0

The manager is not friendly. Does not return calls or respond to emails or in person questions. I'm still waiting to hear back from him regarding my experience and damage to my vehicle caused by the equipment. Hi staff is awesome and very friendly and helpful. I will be contacting legal aid next week if I' not contacted by Manny or someone regarding my experience and the damage to my vehicle caused by the car dolly.

reggie taylor 
Rating:
5.0

Customer did not leave a comment.

Wayne Griebel 
Rating:
5.0

The gentleman who helped me with my new unit was very friendly, kind, had great customer service and made the experience very pleasant and enjoyable. Thank you

Sofia Mendoza  |  First Impressions 
Rating:
5.0

I need to remove my link from my phone to your truck for the music.

Jake Miller 
Rating:
5.0

Everything was good! No need to add anything else!

Keylla Reed 
Rating:
5.0

The people here were very nice and especially who took care of my needs and I say thanks a lot U Haul crew

Will Ashley 
Rating:
5.0

Was great everyone friendly and knowledgeable

Larry Peterson 
Rating:
5.0

Customer did not leave a comment.

STEVE BOLMAN 
Rating:
5.0

Customer did not leave a comment.

Steven Mendoza 
Rating:
3.0

Too many double charges, too many broken items and missing pieces. No one returned my call when I asked how to proceed with claim forms since I took out insurance on all 5 u-boxes! This was the WORST move I’ve ever had since buying my first home in 1990 and I have moved since before I could walk (1968). I will contact the 2 moving companies that loaded and unloaded for me, neither one were good experiences. The first especially, the owner was a liar, his partner is an animal abuser. They destroyed so much personal property and the other company destroyed property and lost very expensive comforter (you would think U-Haul would count their blankets and notice there was one too many). Where did my Cal King Comforter, ordered special to fit my bed go?? It was also gray, approximately the same gray as the blankets but clearly a very nice bed comforter and not a packing blanket. The movers hired should not be removing the packing blankets after I watched the U-Haul video and it explicitly stated to cover everything with the enclosed blankets. All my furniture was covered by the time the exceptionally late loaders came to load (very rude, I might add). They took all the blankets off, then preceded to step all over my fabric couch while it was packed in the u-box tearing the cushion from the backing in several areas. Why?? Many fragile items, some from my deceased parents, and marked in a box “fragile / breakable “ handle with gentle care, were stashed at the bottom of the u-box and smashed to pieces! All are non-replaceable! They left my hoses to my washer and dryer, I had to purchase new for my appliances to be installed. And to charge me (my realtor picked up the fee) for my spinet piano after I was told I would be charged $110+ for moving an upright piano. I explained multiple times it is NOT an upright, it is more than half the size of an upright, it is called a spinet and I was still charged almost half the price of the move. The worst part is the owners partner starts hitting, kicking and yelling at my dog who is already nervous by the move, then he’s upset by this unknown beast who is causing emotional upset to him and me. He has already been dx with PTSD, he’s a partial paraplegic, and he looks to me for protection and he protects me. He not only felt vulnerable, but I’m sure felt completely unable to protect me from this person who was taking his home away and yelling, hitting at him and kicking him. Very unacceptable behavior from a grown adult! Don’t ever use Adam Lopez with Americas Pro Moving. He also argued with me the moment he walked in MY home telling me he doesn’t work for Moving Helper, he owns his own company. Then he needs to explain his text he sent me, “Hi, it’s Adam with Moving Helper!” Hmmm… you can’t have it both ways! Cal with Best in Town was my unloader and was not much better! So much stuff is broken, missing (my comforter) and my brand new flooring where he placed the washer and dryer. They shredded the flooring then didn’t say anything to me expecting me to not notice. I’m not stupid, I’m a college graduate with a graduate degree and I investigate for the government for a living. These movers are crooks, they’ll take your money and run the other direction! Do not use either one of these movers!!

vickie kersch 
Rating:
5.0

Customer did not leave a comment.

HUNTER GAINOR 
Rating:
4.0

Isthereaway to do a phone inspection opnce the yraier to be towed.

Russell Alldredge 
Rating:
5.0

Customer did not leave a comment.

Mary Mccombie 
Rating:
5.0

I was very happy with my entire experience with this location for a U-Haul truck. It was easy to drive, clean and the rental process was seamless. The one thing you can do to improve your rental system is to simplify the APP. The owner helped me set it up (sorry, I forgot your name). Even he was having trouble using it. Then when I came in to pick up the truck (2nd truck), while waiting in line, I tried to go through the steps on the APP to pick it up. When it was my turn to check in, the attendant tried to continue the process for me on the APP. But he also got frustrated, deleted the checking in and started over manually. You really need to do something about your APP. But I like you guys, and the next time I need a truck, I'll come back. Patti Lottermoser

Patti Loptermoser 
Rating:
4.0

It was dirt on the outside

MICHAEL LINDAY 
Rating:
5.0

Customer did not leave a comment.

yvonne carmichael 
Rating:
5.0

Customer did not leave a comment.

Tony Dominguez 
Rating:
5.0

Customer did not leave a comment.

Cheryl Marsh 
Rating:
5.0

Customer did not leave a comment.

Mike Pali 
Rating:
4.0

Customer did not leave a comment.

Robert Torchia 
Rating:
5.0

Customer did not leave a comment.

Ken Remington 
Rating:
5.0

Customer did not leave a comment.

Sergio Ledesma 
Rating:
4.0

Customer did not leave a comment.

daniel aragon 
Rating:
5.0

Customer did not leave a comment.

Jeff Norrell 
Rating:
5.0

Customer did not leave a comment.

xAVIOR BERNAS 
Rating:
5.0

Customer did not leave a comment.

Craig Avagian 
Rating:
5.0

maybe better communication if possible? narrow the delivery widow instead of saying between 9-5 which is a big window say 12-5 and somebody will call or text as we get more information or get closer

tom goodwin 
Rating:
3.0

I received the 26’ truck with a missing headlight. Clearly it was overlooked on the outbound inspection. Had to jump in anther truck per the counter person.

corey farnsworth 
Rating:
4.0

Customer did not leave a comment.

Mariana Reeves 
Rating:
5.0

Great work installing my trailer hitch. Very friendly and fast, professional work!

donald mayers 
Rating:
5.0

Great service experience and installation. my second hitch from that location. Chris did a very good install, and was very solicitous of my concerns. thanks PS GREAT PRICE TOO

DAVID ROUPP 
Rating:
5.0

Absolutely no problems with the trailer or the staff. They were knowledgeable and very helpful. The trailer traveled 1800 plus miles and worked great.

al fraser 
Rating:
4.0

Customer did not leave a comment.

Linda Erickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barry cunningham 
Rating:
5.0

Staff was very helpful on returning the trailer, we went over all the checklist items with no issues, very friendly people

Phil Rinard 
Rating:
5.0

Customer did not leave a comment.

Kyle Brice 
Rating:
5.0

Always great service.

Royce De Both 
Rating:
5.0

Todo fue muy bueno

yoel blanco 
Rating:
5.0

Attendant was very helpful and friendly at drop of. Drop off was very quick and easy. Would definitely recommend this location for uhal services based on my experience.

Jeffery Clemons 
Rating:
5.0

Keep the great helpful and understanding staff you have there, but please get your billing set up better U-Haul quit doing holds

clinton dahlstedt 
Rating:
5.0

Customer did not leave a comment.

Peter Morris 
Rating:
5.0

A military discount ? Everything about U Haul staff, service , excellent...

Ricky Valles 
Rating:
5.0

Customer did not leave a comment.

Megan Crowe 
Rating:
5.0

Customer did not leave a comment.

Matthew Prigmore 
Rating:
5.0

The only thing I would bring up is maybe not letting employees talk on their personal cell phones while there’s a long line of customers and getting more employees to check customers out faster. Otherwise I have no other issues.

Justin Drach 
Rating:
5.0

The assistant manager was absolutely amazing! She went out of her way to make sure I was taken care of!

Christian Mitchell 
Rating:
5.0

Very simple return. No hassel! Almost like they were just waiting for me. Great customer service!

Mackenzie Larson 
Rating:
5.0

Customer did not leave a comment.

HollyAnn Germak 
Rating:
4.0

Didn't gave to fo inside. The dude checked me out from the mobile device. Nice

Sergey Voytov 
Rating:
5.0

Customer did not leave a comment.

Richard Fryman 
Rating:
5.0

Customer did not leave a comment.

JERRY BRUNK 
Rating:
5.0

Customer did not leave a comment.

barry cunningham 
Rating:
4.0

The drop off location was a little confusing.

Paul Carrillo 
Rating:
5.0

The ramp on the 5x8 trailer is a big plus. Hope you make them all that way. I love it.

James Flint 
Rating:
5.0

Customer did not leave a comment.

patrick knight-cruz  |  First Impressions 
Rating:
3.0

General manager was very nice and made the rental process easy.

Joanna Ray 
Rating:
5.0

Customer did not leave a comment.

Christine Sherrill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Grubbs  |  Overall Experience 
Rating:
5.0

Thank you, Sherry

SHERRY RICHARDSON  |  Overall Experience 
Rating:
5.0

My overall experience was excellent and the staff was always very professional in response to any questions that arose throughout the process.

Jan Kolle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Sherrill  |  Online Move In 
Rating:
4.0

Nice place

glenn hunt  |  First Impressions 
Rating:
5.0

Thank you for being a first class storage company. Everything was great!

Sherry Asher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan Kolle  |  First Impressions 
Rating:
5.0

Manny and the crew are great to work with. Excellent operation. I’m a small business owner and would be grateful to have any of this team working for me.

L Mason Henderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID CHAMBERLAIN  |  Overall Experience 
Rating:
5.0

Ended up not utilizing the one-month free storage unit I signed up for, as everything fit in the new house. I forgot to cancel the unit but a week after our scheduled move-in the store called me for a "wellness check" since the unit was still empty. Was able to quickly and easily complete the "move-out" over the phone and I was good to go. Very thankful for the call so I didn't end up paying next month for something I wasn't using. Great experience!

ELIZABETH PEART  |  Overall Experience 
Rating:
5.0

Everyone at front desk was helpful in signing up for unit and made sure that the code was working. Did have an issue with lock hasp as not able to slide it to lock unit. Anthony immediately came and replaced it so it slides very easily now. Everyone's positive attitude and a smile made my day!

Kimberly Watson  |  First Impressions 
Rating:
5.0

No problems what so ever

Thomas Meyers  |  Online Move In 
Rating:
5.0

Great Service! Staff were very helpful and friendly

Victor Valadez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christine pauly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david berry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Murphy  |  Overall Experience 
Rating:
5.0

Very clean and secure.

ROSARIO DIPRIZIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Lepick  |  Overall Experience 
Rating:
1.0

Even though the U-haul falsity was great the price was ro high for me

Ron North  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSI WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Westbrooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Murphy  |  First Impressions 
Rating:
1.0

Horrible customer service, the manager provides a contact number that he doesn’t respond to The staff very rude , in the future I’ll take my business elsewhere

Randy Rivers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin Perry  |  Online Move In 
Rating:
5.0

Very pleased with my experience. I would rent storage and/or trucks from them in the future. Thanks so much!

Emily Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Westbrooks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALAN PITTS  |  Overall Experience 
Rating:
4.0

Thank you all so much!

SHERI VIGIL  |  Overall Experience 
Rating:
5.0

I came here from another U-Haul that was not safe and immediately I was greeted warmly and felt safe at this U-Haul location, it’s a great place to store your possessions and they keep the place clean friendly staff and best of all is the General manager Manny.

Lori Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA POWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Eiker  |  Overall Experience 
Rating:
4.0

Could be cheaper

Joseph Bryant  |  Overall Experience 
Rating:
5.0

Manager Manny Granillo personally delivered a large packing box that I could not transport myself to my home. This service was way above and beyond what most other businesses would deliver in assisting a customer. The facility is extremely clean and secure, and the staff friendly and helpful.

harry thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda lepore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ericka Haynes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devon Corliss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER JAYE DOBAK  |  Online Move In 
Rating:
5.0

The employees at the storage facility were awesome!! Willing to help out with a smile!!!!

Michael Taylor  |  Online Move In 
Rating:
5.0

I worked for another storage company for 7 years and by far this experience with uhaul and my move in was easy, fast and amazing. By far better then the company I worked for

TERESA LOPEZ  |  First Impressions 
Rating:
1.0

They were rude

danielle dubose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beau Conine  |  Overall Experience 
Rating:
5.0

I don’t know the associates name, but she went over and beyond to help me. She’s very knowledgeable.

Rhonda Hill  |  First Impressions 
Rating:
5.0

Thank you for all of the support you have shown my Father over the years. Your team has always been so kind and helpful, today was no exception. My father had passed, and I could not bring myself to clean out his shed. I had tried to keep up his payments but got behind. I was informed the shed would be auctioned. Now I had to find someone to help me clean it out and quickly. Joshua negotiated a reduced payout and helped me access the unit. There was even a young man (I believe his name was Anthony) that helped us 'close our unit" so we would not have to go back down and stand in line. Thank you for making a difficult day better.

ROBERT MYERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Cisneros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TJ Kuhn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelica Matinez  |  First Impressions 
Rating:
4.0

All employees were very helpful and courteous enjoyed my experience Whenever I came in contact with any of them.

LANCE LOGAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olinda De Aguirre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Nelson  |  Overall Experience 
Rating:
5.0

Great service

Brianna Ithier  |  First Impressions 
Rating:
2.0

The key in code never worked for me. Honestly, I’m not sure what the point is if it all it does is say you were there. It’s not climate controlled, it’s temperature controlled. And most of the time it was 100 degrees in there. I was told there wasn’t a military discount and the lady next to me as I’m closing out the unit gets one for her storage unit. Only thing that I liked about this experience is how friendly the staff was.

Stephanie Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER GARDNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Klecker  |  First Impressions 
Rating:
5.0

Joshua was very friendly and helpful in the process of renting a new unit.

JOSHUA WALL  |  First Impressions 
Rating:
2.0

Manager was rude Keys didn’t match loci asked them to cut it off, they said I had to call a lock smith $200 dollars such bs

Scott Garman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY TIDWELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Nelson  |  First Impressions 
Rating:
3.0

I had a load of boxes on my truck on the door said it closed at 10:00 but it was closed up at 8:00 yeah

brian Lamont  |  First Impressions 
Rating:
2.0

Original storage unit I signed and payed contract under apparantly was rented out after I signed and paid for it. It also happened to be the last large unit. They only had 2 units available which were smaller than the one I needed. This will cost me an extra $100 per month. This is actually the 3rd time this has happened to me and another member of our family within the last 6 months. Not sure where the fault lies but it's very poorly managed to say the least. I wont be looking to rent storage units here in the future or recommend them to anyone. I did get a month of free rent which is appreciated.

CYNTHIA POPPE  |  First Impressions 
Rating:
5.0

Great staff! Front desk awesome and Roger very professional! Great employee!

Richard Carson  |  First Impressions 
Rating:
2.0

I'm only giving this place 2 stars because of my initial first experience when I came to get my unit. I had booked an outdoor unit 2 weeks in advance of my move date. I showed up and they gave me the unit, so I pulled around the u-haul I had rented and come to find out it was already taken. Actually ALL of the outdoor units were taken. The nice girl at the front desk though gave me an indoor unit even though that wasn't what I wanted, but she gave me a discount for the inconvenience. She was amazing, I wish everyone at this facility was like her. Fast forward to 1 year later. I receive an email from the "GM" that my unit has a discount and he wanted to know who provided that to me and that he was going to remove it. WITHOUT even letting me try to explain, he had removed the discount. I let him know this was an error by HIS staff and she was nice enough to help me out. He then asked for her name and some sort of employee number, which luckily I had on the agreement, but did he ever respond? No. Still removed my discount. Then about 3 months after that, they raised the rate! I went from originally paying $115 dollars to almost $200 for a storage unit I didn't even want. I reached out to MATTHEW MCNABB multiple times and never received a response. He was quick to reach out though if the bill wasn't paid. I hope they fire that guy because he does not know how to run a business and I would not recommend this facility to anyone.

Josh Lea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Rovero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Starkel  |  Overall Experience 
Rating:
5.0

This Surprise/SCW location was excellent! The staff was the best. I had to get a unit as well as a small truck. Every staff member I spoke with were extremely helpful and made sure I had everything I needed. I would no doubt return to this location if needed. Great customer service!

LORAINE GRIER  |  Overall Experience 
Rating:
4.0

First locker had somebody padlock on it and the second one didn’t have a padlock but otherwise it was a good place

Brian Mcdainel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REDELL HARTLEY  |  Overall Experience 
Rating:
5.0

GreT staff

Beau Conine  |  First Impressions 
Rating:
5.0

The facility was always immaculate and the personnel were always friendly and helpful. It was always so nice to be greeted in a friendly way and helped out with any questions I had. I thank manager, Matthew, and all his staff. Virginia Cicero

virginia cicero  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick Delgado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REDELL HARTLEY  |  First Impressions 
Rating:
2.0

I previously made a reservation to move my daughters storage from one unit to another. On the day I went in to do so, I hit a brick wall of red tape on Uhaul's reservation system. The attendant helping me kept cautioning me that the system would not move forward unless I had complete information such as the address for my other person to have access to my storage unit and the fact that I was not allowed to perform the transfer unless my daughter was present (even though I had the key to the lock). I had to then put my information and acquire a unit my self in order to make an attempt to transfer my daughters stuff to another unit, then the code did not work. It took me around 2 hours to get this done. with only a limited amount of personals on staff there are to many policies and processes to get anything done.

Rick Delgado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tena Lazzell  |  Online Move In 
Rating:
5.0

Vanessa was very helpful and awesome. She is a great asset to Uhaul!!

Karen Mutchler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Haugh  |  Overall Experience 
Rating:
5.0

Thank you!

alba rivera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dolores Kennow  |  First Impressions 
Rating:
4.0

Very good, friendly staff.

RAY PETERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Starkel  |  First Impressions 
Rating:
5.0

thank you

JENNIFER JOHNSON  |  Overall Experience 
Rating:
1.0

tried cancelling multiple times how they told me I could when I first signed the lease 2 years ago. Was treated rudely and ended up getting charged for an additional month even though I had attempted to cancel my unit exactly how they told me to a couple years ago. I am currently waiting to get in contact with the GM so I can get a refund. Should I see my money back I am willing to change my current rating.

Jonathan Ortiz  |  Overall Experience 
Rating:
5.0

Jo was extremely helpful

Dan Erlandsen  |  First Impressions 
Rating:
5.0

Thanks

Patrick Scales  |  First Impressions 
Rating:
5.0

The Associates were GREAT & informative about the Whole , offering Extras even if I didn't need them I'll Definitely be using U-Haul in the Future Thank ya'll Garry Brantley

GARRY BRANTLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Haugh  |  First Impressions 
Rating:
5.0

Great experience renting here. Staff was always very friendly and professional. Extremely convenient location. Facility was always in perfect condition. Love the community donation area. The only drawback was that it was not 24 hour access.

Roni Godshall  |  Overall Experience 
Rating:
3.0

I’m very happy with the service and storage facilities ✅💯

Atu Hamala  |  Overall Experience 
Rating:
5.0

Thank you so much 😊

SHALISHA EVANS  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff!

Rashell Meisner  |  Overall Experience 
Rating:
3.0

For the size of my unit I felt that the price was too much. Every 6 months there was a reason your company felt to price hike. I understand you need to money. But all in all the unit size didn't justify the price for me.

William Mcgregor  |  Overall Experience 
Rating:
5.0

Great staff! Great company!

JESSE LUJAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therese Macan  |  Overall Experience 
Rating:
5.0

The office staff was wonderful! I don’t know the name of the person that I dealt with at the front desk, but she was great. Helped me to change units when I realized that the one I had reserved would be too small. Also helped me to arrange to leave the truck rental at your facility rather than having me return it to another site after unloading into the storage unit. Thank you for all of your help.

Joseph Kaufman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristy Olivas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elena Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shyanna Handcock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles JONES  |  Overall Experience 
Rating:
5.0

Spaces are clean, spacious, climate controlled, secure, & easily accessible . Staff is knowledgeable, expeditious, & friendly.

Karen Murphy  |  Overall Experience 
Rating:
3.0

I had to wait in line 30 minutes to get my space. Then two days later someone had put a second lock on the unit and no one in your office had any idea why. Your team had to cut it off so I could put some additional items in the unit. You right hand did not know what you left hand was doing. A total fiasco.

Steve Bold  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin andrews  |  First Impressions 
Rating:
4.0

I have only one complaint. I moved out on 27th of November and charged for December eventhough we checked out on 27th. I gave information to staff member working on the 26th of Nov. He said I would not be able to get a refund. I find that unfair since we used this storage for 4 months.

Roberta Keeton  |  Overall Experience 
Rating:
5.0

Had this unit for awhile, loved it. It was always easy to access, quiet, and the people who work here were pretty helpful.

Veronica Villalobos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Carr  |  Overall Experience 
Rating:
5.0

Out standing job by all you employees !!

RICHARD CASSEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kamala hollon  |  Overall Experience 
Rating:
2.0

Had to wait 30 minutes to get a agent to take my information. Finally another agent showed up. The online system would not work that is why I needed to talk to the agent. This was after being refused my confirmed reservation at the Arrowhead facility, who sent me to Sun City West. I will be out of the facility before my 30 days are up. Not worth the hassle of doing business with U-Haul storage.

Steve Bold  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keith Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon baker  |  Overall Experience 
Rating:
4.0

I was charged for safe move when I specifically opted out online and in person. Nobody at the office could figure out how to reimburse me and the one person who could was not there. There was no follow up when I sent an email and again when I called the next day. I had to call uhaul customer service, and they were able to assist me right away.

Tiffani Suarez  |  Overall Experience 
Rating:
5.0

Vanessa was great! Very helpful!

Therese Macan  |  First Impressions 
Rating:
4.0

My only complaint is I specifically declined insurance because I have USAA and it covers me in any vehicle I drive. I declined online I declined in person and I declined over the phone when I extended my reservation. I was still charged for insurance and nobody knows how to reimburse me. I have not yet heard back from anyone in the office who were supposed to find out and contact me. Other than that, the staff is very friendly the storage units are accessible and I really appreciate the carts to use .

Tiffani Suarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Carr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD NOEL  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CHERYL BELL  |  First Impressions 
Rating:
5.0

Great staff and very helpful

Dennis Richter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Calderon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALVATORE IADICICCO  |  First Impressions 
Rating:
1.0

Horrible experience. I was VERY unimpressed by your employee, Matthew the manager. He wasn't rude, but he wasn't friendly either, and I got the impression he could care less about helping me get into my unit, because I came in 10 minutes prior to closing. I didn't have anyone from the office to help me figure out the two terminals needed to get into the storage facility. When I finally got to my unit on the third floor, there was somebody else's lock on it! Went to office, and it was closed up tight. One of the people coming out of the storage facility who rents there, said I should have had someone show me how to get into my unit! I was so unhappy with my experience that I cancelled my unit the very next day. I will never again go back to your U-Haul in Sun City. I will take my business elsewhere.

Darren Reale  |  Overall Experience 
Rating:
3.0

I got this storage unit in October of 2021 and removed my property in October 2022 and in that time the price of the unit increased twice....

loren hogan  |  Overall Experience 
Rating:
5.0

Someone took my key and stole my 83 inch tv out my unit without my permission

Charles jenkins  |  Overall Experience 
Rating:
5.0

Sadly I was at me then one uhaul location on Saturday however your location was the cleanest inside and out. Employees were all nice and had excellent customer service skills. Hands down the best uhaul location I've seen

Katie Martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chris Darnell  |  First Impressions 
Rating:
3.0

One of my storage unit had ants and they were all over my furniture!

Cotillion Johnson  |  Overall Experience 
Rating:
5.0

The gentleman that set us up was over and beyond professional and very helpful. An employee any business would be proud to have!!!!

Loyd Ingram  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephen c corder  |  First Impressions 
Rating:
5.0

Everything was so easy and the staff was very professional and helpful! I would definitely use this Uhaul storage location again.

Brett Underwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Johnson  |  First Impressions 
Rating:
2.0

Broken ac in climate control, few nice employees, there is big racism in this company. No respect to military families, many employees had no clue on basic issues, I had to call manyyyyy times a day for simple thing. We used many storage companies in USA thanks to military life. This uhaul was super worst experience. .....our church helped us to get our boxes out so we do not have to be abused and mistreated by racist u haul employees. When u receive good citizens with hate and hostility u receive more hate and hostility. Good bye to U haul for ever.

Lilliana Espada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon barenbaum  |  Overall Experience 
Rating:
5.0

Thank you for your assistance it was a long brutal day. To get in all set and conveniently situated was awesome. Thank you Matt and the team

STEPHEN DEAN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Karen Moskvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Stevenson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven McKay  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

linda deen  |  First Impressions 
Rating:
5.0

Super nice people moving is very stressful (at least to me) . And Moving to a new State there are alot of unknown and unforeseen events and costs , THANK YOU ,THANK YOU , THANK YOU TO ALL THE GREAT STAFF AT THIS LOCATION SUPER EXCELLANT IS MORE LIKE IT ! AS A MATTER OF FACT THIS WAS THE MOST ACCOMODATING PART OF OUR 400 MILE MOVE. RANDY & TERRI MCELVAIN SUN CITY , AZ.

RANDALL Mcelvain  |  First Impressions 
Rating:
5.0

Thank you for this facility…. I am pleased!

Charlesetta Brown  |  Overall Experience 
Rating:
5.0

Outstanding service

eddie legaspi  |  First Impressions 
Rating:
2.0

Being charged for extra 43 miles I didn't use and no recourse to speak with the general manager who is never available and doesn't not return phone calls to resolve this issue. Was told I had 24hr access to storage but the pin doesn't work and again I can only talk to general manager who is never available. Customer service line is a joke. Wouldn't recommend using this branch to anyone. The movers from Side Job Rob's were excellent and moved our items quickly and carefully, I would recommend their services to anyone moving in near future.

Karron Jackson Rawlins  |  First Impressions 
Rating:
5.0

I always use uhaul for my moves, I am never disappointed by the friendliness and willingness they have to make moves less stressful. Super thankful for everyone i was in contact with in oceanside and in arizona

Rochelle Baldomero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Derrico  |  First Impressions 
Rating:
4.0

Wayne was very efficient and helpful and was able to assist me with the storage unit I needed.

Susan Ross  |  First Impressions 
Rating:
5.0

Great staff / very willing to help... Thanks

JAMES KUHN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Maser  |  First Impressions 
Rating:
5.0

Great customer service

Gregory Dehmlow  |  Overall Experience 
Rating:
5.0

Girl at the desk was awesome!

DWAYNE WOLF  |  First Impressions 
Rating:
5.0

We have used this location several times. Always clean and accessible. Easy in and out with carts available to help. Makes the stresses of moving a little easier.

ROSE LOWREY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marie Stevenson  |  First Impressions 
Rating:
5.0

Incredible Staff & Location. Thank You All. Everyone Was Extremely Great At Their Profession. Dimitrious H. Went Above And Beyond To Help Me As Soon As I Arrived. Very Nice And Precise. I Appreciate Everything Very Much. You Guy's Make Me Consider Joining The U-Haul Family, As Well. Well Represented And Professional Allstars. Excellent Job!

Daniel Gardner  |  First Impressions 
Rating:
5.0

The loading dock was amazingly easy. Thank you for having the foresight for having flatbeds and a mattress cart! Made things SO much easier. Admittedly, I was taken aback with the black box in the unit. I asked my son, “What’s that?!” And he said, “…uhhh you don’t want to know.” Rats?! Are there really rats in the storage areas!!

Christine Rosburg  |  First Impressions 
Rating:
5.0

Amazing staff. 👏🏾

Carla Hernandez  |  First Impressions 
Rating:
5.0

Great staff

MICHAEL EGGEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael eggen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrod Wayne Adair  |  Overall Experience 
Rating:
5.0

Camden and Orlando assisted me and they were both friendly and very professional. The only thing I noticed, because I recently had total hip replacement surgery, is the fact that there is no handicap parking in front of the building or close to the building and no handicap ramp. There should definitely be those two items I mentioned there. I had a little difficulty getting up on the curb. Other than that, my experience with the wait time and professionalism of the staff (Orlando and Camden) was excellent!!

virginia cicero  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stacie Fegler  |  First Impressions 
Rating:
4.0

Payed for 24 hour access and was declined after a call to the after hour number he was able to gain access for me, Thanks because the 2 other Uhaul faculties did the same thing to me and would not answer the phone …

kevin hilkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lawrence mills  |  Overall Experience 
Rating:
5.0

I love U-Haul they are very convent and work hard to make your move an in joyful move.

Ron North  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachele DeGarmo  |  First Impressions 
Rating:
1.0

The problems and frustrations are too numerous to mention

Jeff Pollack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Devine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EGGEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael eggen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna Gessel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael eggen  |  Online Move In 
Rating:
3.0

The employees lied to me about how much gas my truck had and also told me that my direct pay would not be taken out which it was and when I went there I had reserved a large storage unit and had to pay for two small units VERY unprofessional. The employees lied several times. Just not happy. I did tak to them several times

CECIL ALLEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence mills  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Rosenblatt  |  Overall Experience 
Rating:
1.0

you guys steal not just items but money from customers account through false charges of additions to your current agreement that you haven't authorized but are you

Vanessa Ransom  |  Overall Experience 
Rating:
5.0

Try not to send people too far out they way to pick up a truck that’s the only issue I had with my last no not my last I know my previous rental of the 20 foot truck you guys Head us go 50 miles out the way but your service is great and I appreciate it😁❣️

beverly cornelius  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CECILIA EBERT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BESSIE MCADAMS  |  Overall Experience 
Rating:
3.0

I rented a unit for over 8 months and the security system never worked on it. I told staff multiple times and no one ever fixed it nor contacted me. It was not a good experience.

Brent Wick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY NULES  |  Overall Experience 
Rating:
5.0

My experience at the Uhaul was great. My customer service representative was Olga. Although she was a new employee, she was very helpful and made my overall experience great. She was patient, respectful and did a great job.

Edgar Burroughs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tami Latynski  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. They accommodated to my needs and were very professional.

Raymond Mendiola  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Brooke conner  |  First Impressions 
Rating:
5.0

Overall great experience. Friendly staff and hours are very accommodating. Customer service line is always friendly and accommodating as eell.

erick jaquez  |  Overall Experience 
Rating:
4.0

It sucked that you don't pro rate. I paid for the whole month of January, but vacated on January 11th. That fucken sucked.

Robert Siegel  |  Overall Experience 
Rating:
5.0

A true benchmark of continous improvement, quality, care and customer service. Words can not articulate the level of professionalism, facility maintenance and putting the customer first. Thank you for servicing me in the highest regard. I am a U-Haul customer for life. My many thanks goes out to: Mr. Ashdown Guy Joe Matt Sarah Anthony Zane And to all the team members at U-Haul Moving & Storage at Grand Ave & Bell Rd Surprise, AZ. To all your future successes, Derek Bolno

Derek Bolno  |  Overall Experience 
Rating:
5.0

Was satisfied with the speed of service and ease of use with vehicle and storage. I will use the same service and recommend Uhaul in the future.

JAMAL GREEN  |  First Impressions 
Rating:
5.0

Everyone was very helpful and pleasant to work with - thanks for making the moving process less stressful for me!

Denise Gravitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Windric High  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAFAEL ALMAZAN  |  First Impressions 
Rating:
5.0

Thank you, Derek Bolno 2/18/1988

Derek Bolno  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Aaron Epperson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Jimenez  |  First Impressions 
Rating:
5.0

Thank you for your assistance.. The new facility office area looks great in Surprise off grand Avenue (ARIZONA)

Patricia Nemnich  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cynthia Miller  |  Overall Experience 
Rating:
5.0

My help getting the unit was excellent Anthony was very helpful… The unit was clean the only issue was the lock was not in the unit as I had been told it would which only meant I had to simply go back and get one from the office no big deal

Gary Chester  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERI DAHN  |  Overall Experience 
Rating:
3.0

Having to carry my own dolly from the office clear around to the back to the U-Haul I felt was very inconvenient

Ivy Julion  |  First Impressions 
Rating:
1.0

The manager didn't work with me during covid-19 . Sold my belongings and kept the v remaining balance and said I still oqed. Not possible and I have yet to get a break down. ...

deborah sifford  |  Overall Experience 
Rating:
3.0

Giving better directions for those who are new to Arizona will be helpful

Cheryl Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

loren hogan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Rosenthal  |  Overall Experience 
Rating:
5.0

The move in process could not have been easier. All of the staff at this location were very friendly and helpful. Sarah was the front desk associate that helped me and she was exceptional. Sarah was very friendly and efficient and helped to make my move in a lot less stressful.

Stephanie Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley Fontaine  |  Overall Experience 
Rating:
5.0

My only negative comment is regarding renting a vehicle to move out. Even though I made reservations weeks in advance UHAUL could not guarantee a truck would be available Bell/Grand so I might have to go to another facility to get a truck which would be extra time and cost. That helped in my decision to hire outside movers to empty my unit. If this is UHAUL policy then please disregard and know that otherwise I was completely satisfied with my 22 months at your facility. Thank you.

donna horne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hailey Hess  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marilyn Rosenblatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dana neely  |  Overall Experience 
Rating:
5.0

Wayne was awesome in finding a unit that worked best for me. Thank you!!

Denise Gravitt  |  First Impressions 
Rating:
5.0

Anthony at the check in location for us was a great guy. Walked us through everything and took time to explain stuff to us.

Willie Murphy  |  First Impressions 
Rating:
4.0

Nice and clean facility. Helpful staff. Easy access on and off of Bell Road, but difficult to figure out where to go once you get inside the complex as they have expanded and the old arrows are still on the pavement. New arrows and clear signage is needed.

Catherine Wiles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Dolfini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen O'Leary  |  Overall Experience 
Rating:
5.0

Called to book a reservation for a storage unit. Customer service was friendly, accommodating and helpful. By the time I got to the location to get my unit, I was seen immediately and they provided us with a lock and key as well.

erick jaquez  |  First Impressions 
Rating:
5.0

My only complain was that in the office it had one lady taking care of all the people coming in. You guys two people at the front desk.

andrea pisano  |  Overall Experience 
Rating:
3.0

The sliding mechanism on the door only has one bolt instead of 2.

SUSAN SCOTT  |  First Impressions 
Rating:
1.0

This survey was in spanish. I can find no way to change language even if there were I couldn't read it. Thats exactly how U-Haul has done business with me in 2021. I have used U-Haul since 2017. Even though they do not have competitive rates. This rental experience has been a complete NIGHTMARE. While in the hospital for a serious illness. I cancelled my rental and sent my children to remove items from storage. I called spoke to customer BAD service cancelled the rental and thought how easy. I was promised a call to confirm. Still in the hospital I lost track of time... NO call was ever received, or message left to confirm. 3 calls later when I finally reached the facility I again explained that I had canceled storage and had not received a confirmation call. Then I was told I could only cancel in person. I was never told this initially but again I explained that I was hospitalized and COULD NOT appear in person and that the storage was emptied well within the billing period, I was then told to hold and that this would be confirmed. I waited on hold more than 30 minutes in silence. No ONE CAME BACK TO THE PHONE. i hung and called again. I am so angry at this time nurses are asking me to calm down. I am irate but I explain again to the CSR and she takes my message and promises I woul get a phone call from the manager. I waited 2 DAYS AGAIN no call. In the mean time I receive a bill with a late charge for the same storage room I had been trying to CANCEL FOR A WEEK OR MORE. This entire experience has been deplorable. Finally I call customer service one more time and I was advised there was no record of an account. I still don't believe them. I'd rather THROW ITEMS AWAY than to deal with U-Haul ever again. I would like to rate the negative 10 if I could, particularly on the way they treat customers. And they increased there charges for awful customer service. I worked in customer service, I deal with customer service from other companies, but I have never such horrible, disregard for a long time paying customer.

TINA BARROW  |  Overall Experience 
Rating:
2.0

I had a reservation for a storage unit and after I drive from San Antonio to Phoenix to find out there is none and I had to take two units for the priceof the one I had and pay more and the staff didn’t care what use was there in having a reservation if you do what you want

CECIL ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary hardy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wess branson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN SHEA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette Leal  |  Overall Experience 
Rating:
3.0

The staff was nice, courteous, and helpful. They helped me with renting my storage unit and changes I needed to make. However, getting my Uboxes brought up to the storage unit was a nightmare. I had to reschedule after the first attempt because they weren't brought up. The 2nd time we had to wait over an hour before the first of three boxes were brought up. After we unloaded the box I had to call the manager to find out where the other two were. He handled it and the other two boxes came up without incident.

Michele Simpson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Moriah Rickert  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joan Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd Miller  |  First Impressions 
Rating:
3.0

It would be nice to actually have the store location actually answer the phone. The prices just went up but prior to that they were the same for 2 years.

Tina Sparrazza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan Shahan  |  First Impressions 
Rating:
4.0

The door to the unit was stuck for awhile. The helper finally got it open. I came back with boxes later and sprayed some lubricant so it works ok now.

Bill luedke  |  First Impressions 
Rating:
2.0

My only complaint is that uhaul didn’t prorate their fees. I’m from out of town and just paid my rent 3 days prior to cleaning out my unit and I got screwed for the entire month..

LORI BURIANEK  |  Overall Experience 
Rating:
5.0

Staff was kind courteous and knowledgeable. Facility was spotless

Julie Mcmullin  |  First Impressions 
Rating:
5.0

Very good staff at this location. Went out of their way on several occasions, not just for me, but for other customers I saw. I was well taken care of.

David Polander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Lerman  |  Overall Experience 
Rating:
1.0

It was the WORST experience ever. From getting locked out of my unit for non-payment when I was enrolled in auto pay, to getting my email wrong twice, to the complete and utter failure of getting lights on in my hallway after repeatedly asking for it to be fixed. I went into the office no less than five times over about a two month period. Each time I was told it would be taken care of and it never was. This facility is the WORST and I will be sure to advise anyone of this if they are considering renting a unit. Just awful.

Karen Liguori  |  Overall Experience 
Rating:
5.0

Thank you

frank delarosa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

iiane clay  |  Overall Experience 
Rating:
5.0

Don’t need any

Reginald Rodrigues  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID CORRALES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gino zanga  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cathy Lester  |  Overall Experience 
Rating:
5.0

Great place to store.

Gary Buckingham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deborah sifford  |  First Impressions 
Rating:
3.0

Reserved a unit a month in advance and when I got to the Uhaul, with my truck loaded down and movers who were paid by the hour it took over a hour for them to find two rooms to accommodate for my one and I ended up paying my movers for a free hour. Was not happy about this.

ARIANA GONZALES  |  First Impressions 
Rating:
4.0

It's common to have a long wait at the counter. Sometimes there's only one employee at the counter. Not all employees can process a payment by check.

Rudolph Detgen  |  Overall Experience 
Rating:
4.0

Storage facility was satisfactory and staff was helpful - I would recommend that the facility is sprayed for insects as I found a few hitch hikers whilst unpacking.

ashton serratos  |  Overall Experience 
Rating:
2.0

I have used U Haul before on Grand and Bell in Surprise Az. This time I used them it was a horrible experience with the storage that I reserved and they sent me all over Phoenix when it was there fault and charged me after they said they would give me an extra day free on the truck 🛻 I rented and that they would take over 80 miles for the run around they gave me and they did not do that. The manager at U Haul I’m Surprise never came out of his office to help me. Very Poor Service and disappointed. I will be calling 📞 Monday morning to argue with them. They never sent me a bill of for what they were charging me. They just charged my credit card with out a bill being itemized . So I am very unhappy

marie contreras  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donna Adkins  |  Overall Experience 
Rating:
1.0

The first woman that help wasn’t very helpful at the counter, she gave me the wrong size unit, told me that insurance was mandatory, didn’t offer me one months free rental as I got my truck from Uhaul. It wasn’t until I went back three times that I was taken care of correctly.

ROY MC DOWELL  |  First Impressions 
Rating:
5.0

I wanna thank Ethan for his great customer service We really appreciate it

SHALISHA EVANS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obed Murcia Chavez  |  Online Move In 
Rating:
3.0

The facility deserves 5 stars; however, I am reducing it because there were no dollys availableto help move my items like other Uhaul facilities. It was a struggle trying to get my things into storage without one. Please consider getting some for your customers. Thank you! Btw your staff were amazing, Anthony, he was SUPER helpful, and the young lady with the BURGANDY hair, she was amazing too, and I can not forget to mention the guy that works in the office area doing paperwork, he was awesome!

Keith Chavers  |  First Impressions 
Rating:
5.0

Fantastic service even post-pandemic and being short staffed. However not everyone understands having to run so short handed. Wayne’s team was amazing and I can’t believe Dina is still there!! 🥰 I will say the gal that was working the counter that evening was NOT very friendly or welcoming to me or the customer before me. We seemed to be bothering her. As a former employee I took pride in greeting all guests warmly despite how my day was going or what was going on in my personal life (and at that time it was in the freaking dumpster) I was very disappointed in her attitude towards us. I imagine it wasn’t a one time incident with her. Again, Wayne’s morning crew was absolutely wonderful. The gentleman who checked the trailer in later that evening was great.

Kayla Berkenkamp  |  First Impressions 
Rating:
5.0

good job great job well done, the lady who helped me very nice and accomodating

Rommel Milanes  |  First Impressions 
Rating:
4.0

Hours of operation are the best in the West Valley.

TINA BARROW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmi Fern  |  Overall Experience 
Rating:
1.0

only one person working. She told me there would be a lock inside my unit. There wasn't. I went back and told her. There wasn't a lock available. I said I would come back and move my stuff in she said there would be a lock there when I came back at 8pm. There wasn't. Now my stuff is moved in without a lock on the door. I hope it is still there.

Dan Lutz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

INGRID VAN DER HEYDEN  |  Overall Experience 
Rating:
4.0

The biggest problem is they allow people to park in the loading and unloading area for the storage. It was sometimes very difficult to load and unload.

Richard Gould  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CORAL HERNDON  |  First Impressions 
Rating:
1.0

The staff is so rude and hastle and racists. Sarah was so hastle. I asked her to call Matt the manager. He was standing outside. She said he was at the warehouse. No professionalism no Basi humans manners. Sarah is super bully and hastle. Not a way to run any kind of business.

Lilliana Espada  |  First Impressions 
Rating:
5.0

Outstanding staff, outstanding service, very friendly and very patient.. I highly recommend this location, hands down.

Angela Perry  |  Overall Experience 
Rating:
1.0

Never received storage unit. Only had 1 on third floor, had to go to competition. Staff needs more training.Managers kinda tried. Your computer system needs work on facilities available. Over promised and under delivered

Gary Jordan  |  Overall Experience 
Rating:
3.0

No storage available once I arrived from Oregon. Disappointed!!

Gary Jordan  |  First Impressions 
Rating:
4.0

The storage unit met our needs and we were always able to access it when needed. We were billed for the June rent on 5/22 and cleared it out on May 24th. We have not yet been issued a refund. Please review before I need to notify my credit card to stop payment.

Guy Green  |  Overall Experience 
Rating:
5.0

Just wish 50 lein fees were not charged during the pandemic

MIKE BZDUSEK  |  Overall Experience 
Rating:
4.0

Decent

Levi Bowman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERICK Hoeman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gladys Jensen  |  First Impressions 
Rating:
5.0

ladies were excellent. Very helpful and polite.

MATT CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmi Fern  |  First Impressions 
Rating:
5.0

I’m a frequent flyer at U-Haul and I have nothing but good comments. I love y’all !

Angela Perry  |  First Impressions 
Rating:
5.0

We didn't have a chance to use the truck we rented yesterday and when we returned it Matt reversed the charge. It was awesome, because we were just screwed over by a competitor on our move in day. We will tell everyone we know about our bad experience with pods and are awesome experience with u-haul. Thanks!

ROBERT BRUMBAUGH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Rogers  |  First Impressions 
Rating:
1.0

This was a horrible experience. I never recieved calls back. My issues were never resolved. I had to speak with the owner of uhaul to finally get a response. Poor communication. Poor customer service. I will never deal with uhaul again.

Heidi Busby  |  Overall Experience 
Rating:
5.0

It was great to work with Wayne

WAYNE LEADER  |  Overall Experience 
Rating:
3.0

The monthly rental has gone outrageously high. Won’t use again because of prices.

Randall Pemberton  |  Overall Experience 
Rating:
4.0

The only complaint I have is that the billing seem to be all over the board. It seems like the main number I called couldn’t answer specific questions about my account and trying to get a hold of the place I had storage two answer specifically about my account and the seemingly unnecessary charges. It did all get straightened out but it seemed like there was more than one time that I had to make calls to get my account straightened out.

kim pirozok  |  Overall Experience 
Rating:
5.0

Excellent Richard Merritt

RICHARD MERRITT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE GRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKIE GRAY  |  First Impressions 
Rating:
1.0

I, a moving van and four men contracted to unload the truck into the storage unit had to wait for an hour for your computer system and U-haul employees to gain access to the unit. There is a lot more detail to this frustrating and expensive experience. I would appreciate a call to resolve this issue. Thank you.

Michael Hunt  |  First Impressions 
Rating:
1.0

I'm paying the same price for a storage that's outside not secured by a gate just an alarm and no climate control as the same price I would pay for a 10 x 15 indoors behind secured doors and an alarm with a security card and climate control doesn't make sense to me

PHILLIP EGGERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim conwell  |  Overall Experience 
Rating:
5.0

Management and staff were very helpful and friendly which was very welcomed after a cross country move.

Russell Watson  |  Overall Experience 
Rating:
4.0

convenient drinking fountain on hot day, plenty of carts. easy access from parking area

Gary Webber  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Celeste Rule  |  Overall Experience 
Rating:
1.0

The printer machine had out of ink for few days. I had no receipt paper which was difficult. The manager wS not well reliable.

karen lerman  |  Overall Experience 
Rating:
4.0

It would have been easier if you allowed the customers to reserve a vehicle the day before instead of spending 30 minutes on moving day.

Marilyn McGinnis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Rivas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Garoenendaal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jo Mckinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE LEADER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie Kendall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen lerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Monk  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LISA NELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Lerman  |  Overall Experience 
Rating:
5.0

I never had a chance to use the storage space

Gustavo Balbuena  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan Metz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL BRAY  |  Overall Experience 
Rating:
4.0

They need more help at the counter. Customers were lined up to the door and our wait was 20-30 minutes while staff walked in and out of the area.

Marjorie Kendall  |  First Impressions 
Rating:
2.0

It was kind of irritating that we reserved a unit online with all of our updated information and then we got there and our unit was absolutely not reserved and they didn't even seem to have our info stored in the system. What's the point of reserving a storage unit

Timothy Copple  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lourdes Cota  |  Overall Experience 
Rating:
5.0

Very convenient and easy to access facility and the office was great.

rich young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL BRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Lerman  |  First Impressions 
Rating:
5.0

Great service thank you

frank delarosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Blair  |  First Impressions 
Rating:
5.0

Staff were friendly

Chris Yoxtheimer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROLF BENSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY WILCOX  |  First Impressions 
Rating:
5.0

Thank you for helping make my move go so smoothly. I especially like the added service of helping me book movers. That's awesome! The movers are super professional and fast!

Angela Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Springs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jo Mckinney  |  First Impressions 
Rating:
2.0

I lost a day of moving help because the elevator had operating issues. The 'manager' said the next day that it was working, but when i tried, it was not. Turns out she lied when she said a repairman came out and it was fixed. Another person said no one was called to come out and repair it. I was sold 2 locks for both units, then found out there was already a lock in each unit, but still charged me for the ones i didnt need. Only 1 elevator for the size of this location is ludicrous. It needs at least 2.

Richard Francisco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Sanfilippo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Semanie  |  Overall Experience 
Rating:
5.0

The general manager was phenomenal! After having a bad experience at the location in Laveen earlier in the day, I wasn’t sure what to expect. She made the experience of returning the trailer we had rented in Detroit and accessing our free 30-day storage unit there a very pleasant experience. We rented a larger trailer in New Year’s Eve to complete our move and again were completely satisfied with her service.

Debra Baugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Barry  |  Overall Experience 
Rating:
5.0

Very good customer service

MICHAEL SANTOS  |  First Impressions 
Rating:
5.0

Very good customer service

Michael Santos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT CHARLEBOIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leprintess Bradley  |  Online Move In 
Rating:
1.0

Made reservations a month ago and they still couldn’t provide me with a big enough vehicle to move my belongings from California to Arizona. once I got to Arizona the storage unit that I had reserved was not available and I asked them what we can do so they gave me 4 5 x 5 storage units which still didn’t fit even half of my stuff. Worst moving experience ever U-Haul is terrible.

Zachary Rawak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

d lee mccreary  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Brian Doan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewand Coffee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall Pemberton  |  First Impressions 
Rating:
5.0

Customer service very professional.

Atu Hamala  |  First Impressions 
Rating:
4.0

Thank you very much!

Linda Erickson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Lagerwey  |  Overall Experience 
Rating:
2.0

The wait to get service or to talk to anyone is horrible. Need more staff at peak times.

MICHAEL RENTERIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONDI WENGRAF  |  Overall Experience 
Rating:
2.0

After making online reservation, original unit assignment was 2086 and was locked and unavailable for use upon arrival. Had to be reassigned to another unit, 1119. One week later when trying to access storage unit we were locked out because of billing errors which had to be fixed by on duty staff. That is back to back weeks that we incurred difficulties. We are concerned about future problems.

George Trinidad  |  Online Move In 
Rating:
5.0

All staff went above and beyond their help to make my move in a positive experience.

kim pirozok  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Ewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eleanore puls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica greiner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Riege  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel maki  |  Overall Experience 
Rating:
5.0

I left the keys to the truck in that Black box by the door where you go into the door of the building it was the second one at the bottom like a lock box I just closed the box I don't know if I needed to put a code in or what but I didn't I just closed the box for Aundraale King on 10-25-20

Aundraale King  |  First Impressions 
Rating:
5.0

Jennifer and Felix is amazing

JOHN EVERHART  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Johnson  |  Overall Experience 
Rating:
5.0

Best management ever

JAMES WILKINS  |  Overall Experience 
Rating:
3.0

I was locked out and called the manager and never received a call back. I traveled across country and waited from 730 to 930.

Linda Arriz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred Nunez  |  Overall Experience 
Rating:
5.0

Jennifer was very helpful and professional!

Rochelle Krispin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES SELLS  |  First Impressions 
Rating:
5.0

Everything was great

Rita Reinhart  |  Overall Experience 
Rating:
4.0

Impossible to call and talk with someone. On hold, a lady did say she would get to us in a moment. We waited 20 minutes next Salk just automated voice and didn’t wait as long. Finally we had to drive down to place of business.

Robert Rasmussen  |  First Impressions 
Rating:
5.0

Jennifer and her team provided for all my needs and then some. I will be returning to this location for all my moving and storage needs

Gary Buckingham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Anaya  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARILEE NELSON  |  Overall Experience 
Rating:
5.0

The staff was unfailingly helpful and friendly. One nice lady even warned me that I had a taillight out so I could take care of it before I got a ticket. Our storage area was clean and well lit.

Curtis Clayton  |  Overall Experience 
Rating:
5.0

Very convenient for us

Connie Masterson  |  Overall Experience 
Rating:
5.0

All my questions were answered and received assistance with checking in and finding my unit.

Patrick Call  |  First Impressions 
Rating:
3.0

I went to the Uhaul office in Surprise on June 14th. The young man sold me a lock and did not tell me to put it on immediately.He did not have me sign a contract, I recived a call from Jennifer regarding the contract. I said I would be in to sign. I never can get thru to the Surprise office. Sat 6=27 another call from Jennifer wanting to know if I had moved out, I hadn't even moved in. Because I did not put my lock on the leased the unit to someone else. So I spent another hour getting a different unit rented and locked up. I feel the service was very poor until I talked with Jennifer face to face. I now have a unit and we are moving items in on Thursday. Your phone service is terrible, Put on hold forever and then you don't talk to who called you and they person you do talk to does not know what they problem is. This has not been a good experience. I hope this is not an indication of what my renting experience will be. Darla Nordstrom 208-869-1786

DARLA L NORDSTORM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PERSSON  |  Overall Experience 
Rating:
2.0

Check out took an inordinate amount of time. U Haul procedure is very inefficient

William Kram  |  First Impressions 
Rating:
5.0

The young lady who waited on us was exceptional. Very friendly, knowlegable,and welcoming.

Curtis Clayton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel maki  |  First Impressions 
Rating:
4.0

The only issue was the access method. Sometimes it worked with the card sometimes it didn’t. Then you had to use the keypad. Sometimes it worked sometimes it didn’t. Then you had to go to the office and wait in line to get help.

JAMES MATHEW  |  Overall Experience 
Rating:
4.0

Every one was very helpful and friendly.

Lea Szemela  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful, and very friendly. They were great to work with. The facility is nice and affordable. Thanks!

Donna Kiker  |  First Impressions 
Rating:
3.0

The access hours are a real negative but the location and setup are very nice. Thank you!

J.R. Hayes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Mcallister  |  First Impressions 
Rating:
1.0

We were charged for a month's rental and we moved out only a few days into that month's fees. We asked for a pro-rated return and were told they don't do that, call customer service and see what they'll do. We were customers for several years and apparently this is meaningless to U Haul, so should we ever need storage again we WILL NOT use U Haul ever again. Got GOUGED Customer !!!!!!!!! 02-20-2020 Surprise, AZ

lorraine HANSON  |  Overall Experience 
Rating:
1.0

Otr trucker with 2 high dollar storage units. Always on time. There was a bank issue that caused a one day delay. Yep! Charged a late fee! Congratulations. You made 30 dollars and lost a customer for life. We will never ever use anything Uhaul again... Period. Friends and family are warned to steer clear. Hope it was worth it.

David Sikora  |  Overall Experience 
Rating:
5.0

Very clean and easily accessible

Maisha Hunter  |  Overall Experience 
Rating:
4.0

A round lock was put on my unit but not communicated to me. I had to wait to get it removed. Overall good service and experience.

Scott Harris  |  Overall Experience 
Rating:
3.0

As a new customer unfamiliar with the building and our locker location, it would have been helpful if the associate checking us in would have physically walked us to the locker the first time.

Connie Masterson  |  First Impressions 
Rating:
5.0

Most pleasant experience. Well managed

Sylvia Strobach  |  Overall Experience 
Rating:
5.0

The restroom is cleaner than most restaurants.

richard whitmore  |  Overall Experience 
Rating:
5.0

We have had a great experience with the staff and facilities at this UHaul- we can’t say enough! Megan has helped us and we always felt valued. Clean facilities too! Great job, Jennifer and staff!!

bev smith  |  Overall Experience 
Rating:
5.0

Easy to sign up and easy to release contract.

Valerie Wright  |  Overall Experience 
Rating:
5.0

Thank you for great service and friendly staff

donna horne  |  First Impressions 
Rating:
5.0

A big ‘Thank you’ to the staff when I signed up for the unit and again 13 months later when I no longer needed the unit!

wade loxton  |  Overall Experience 
Rating:
5.0

Friendly staff, clean environmentally controled facilities, great place to store your stuff!

Jeffrey Bartlett  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to accommodate our needs. There loading dock was very convenient with lots of dollies to make the ove in and out simple. This place is awesome.

Jenny Scrivner  |  Overall Experience 
Rating:
5.0

Everything went well. There were no problems.

Fred Dilger  |  Overall Experience 
Rating:
5.0

nice place

William Seward  |  Overall Experience 
Rating:
4.0

Above average

Scott Harris  |  First Impressions 
Rating:
2.0

Access is limited and a bit dangerous when busy. Need more signs to guide people to exit on back side of building. Parking is very limited.

Patrick Ryan  |  Overall Experience 
Rating:
5.0

excellent service very kind

William Seward  |  First Impressions 
Rating:
5.0

Very nice and thanks

Harvey Robinson  |  First Impressions 
Rating:
5.0

Good, clean location with easy in- easy out access. Staff was courteous.

Michael Spinella  |  Overall Experience 
Rating:
5.0

all good

Ken Needle  |  Overall Experience 
Rating:
5.0

Pleasant and knowledgeable staff. Explained available options to us well.

LISA NELL  |  First Impressions 
Rating:
5.0

Very upbeat and helpful staff. Very clean facility.

Bernard Buteau  |  First Impressions 
Rating:
5.0

Was very satisfied with the professional way the business was handled. Everyone was very respectful and knowledgeable. Will recommend your storage to family and friends thank you

RON BLANCO  |  Overall Experience 
Rating:
5.0

Great place!!

Barbara Francis  |  Overall Experience 
Rating:
5.0

I appreciated doing business with you all!

ZENOBIA GIPSON-BURKE  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. They addressed my questions and were able to guide me to the appropriate storage unit size.

judith wellington  |  First Impressions 
Rating:
5.0

The young lady that helped us was great. She was knowledgeable and very helpful. her name is Allison. I hope that you pay her well because she is sure an asset and also knows how to close. John Alex

John Alexander  |  First Impressions 
Rating:
5.0

Six years of safe storage.

DANIEL BEAUCHAMP  |  Overall Experience 
Rating:
5.0

Easy and convenient

Lisa Thompson  |  Overall Experience 
Rating:
5.0

Very clean storage and has the necessary move tools to use at no additional costs. The office people are the most accommodating that I have ever been associated with. Very helpful and friendly.

George Sintz  |  First Impressions 
Rating:
5.0

Every thing was great. The only thing that bothered me was the hour waiting in line for the truck. There were only 2 people trying to help alot of customers. Other wise the service was great.

Glenda Oakes  |  First Impressions 
Rating:
4.0

Very helpful

Fred Bon  |  First Impressions 
Rating:
5.0

It made my move very smooth and easy! Thank you!

Gray Setteducato  |  Overall Experience 
Rating:
4.0

clerk was helpful

Billi Palmer  |  First Impressions 
Rating:
1.0

Parking south side of building made it nearly impossible for my car to squeeze between parked vehicles and returning uhaul trucks in line waiting to be processed. Exit around back not obvious.

Patrick Ryan  |  First Impressions 
Rating:
5.0

Thank you for keeping my life secure while I’ve been traveling to help other people’s lives. I’ve never worried about my belongings being secured. I knew they were.

BENITA WYKERT  |  Overall Experience 
Rating:
4.0

nice and clean will reccomend

april mcadams  |  Overall Experience 
Rating:
5.0

Everything at this location was done as it should be

FRANK KRAMER  |  First Impressions 
Rating:
5.0

Very fast!

Lisa Tyler  |  First Impressions 
Rating:
5.0

The free storage for a month was very helpful in my moving process.

Bobby Jones  |  Overall Experience 
Rating:
1.0

I did not like the storage. I hated having to haul everything in a elevator and moving it so far from the truck. I had to get another storage until but went to different company because I hated it.

Ruth Stepech  |  First Impressions 
Rating:
5.0

The gentleman who helped me had so much patience and accommodating I was impressed.

christina yates  |  First Impressions 
Rating:
1.0

Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Jack Cornman  |  First Impressions 
Rating:
5.0

Staff was a pleasure to work with.

Bobby Jones  |  First Impressions 
Rating:
5.0

No words to explain but was a more than good experience when you need extra space to store and extra days to unload EXELLENT!! Thanks for ever to Uhaul from me and my family.

Enrique Gonzalez  |  Overall Experience 
Rating:
1.0

Came in to move out 4 people standing behind counter 1 working 2 drinking Lattes and eating , gentlemen who finally helped me was rude, food and beverages sitting on counter , not professional.

ruthanne baird  |  Overall Experience 
Rating:
5.0

Excellent facility. Best storage in Surprise.

David LoPresti  |  Overall Experience 
Rating:
4.0

Very clean.

nicholas columbo  |  First Impressions 
Rating:
1.0

Only thing I would sa is no one should use this location due to poor communication

JANICE FUNDERBURK  |  Overall Experience 
Rating:
5.0

Great facility

leslie meadows  |  Overall Experience 
Rating:
5.0

Thank your

Greg Wagner  |  Overall Experience 
Rating:
5.0

Overall experience with U-Boxes was very unpleasant. Wayne worked so hard to make things right! He is absolutely fabulous and went out of his way to make sure I was communicated with. Don't lose him!

deanna spizzirri  |  Overall Experience 
Rating:
5.0

Was nice and very helpful Property is clean and great shape

Cody Jo stewart  |  First Impressions 
Rating:
4.0

2nd time I have rented at faculty. I am a repeat customer.

Wiliam Motley  |  Overall Experience 
Rating:
3.0

U box got there safe and sound

Donald Afflerbach  |  Overall Experience 
Rating:
5.0

Very good experience. Sometimes there is a pretty long waiting time to get waited on in the store. Maybe an extra person would help. I have waited as long as 30 minutes to buy some tape and a box.

LEOLA Madigan  |  Overall Experience 
Rating:
5.0

Great place

Henry Siotkowski  |  Overall Experience 
Rating:
5.0

Very friendly staff, storage bins are very clean. I would recommend this place, well maintained.

Henry Siotkowski  |  First Impressions 
Rating:
5.0

A

don carlock  |  Overall Experience 
Rating:
5.0

To Wayne Barthél, DAWN SALISBURY, whom I first talked to on the phone and who later set up the storage space, is a GREAT representative of U-Haul!! She is helpful, efficient and genuinely friendly.

Sally Whitney  |  First Impressions 
Rating:
1.0

Worst moving company in USA. Your computer billing/ordering program is horrible.

mike brown  |  Overall Experience 
Rating:
5.0

Very nice and helpful .

Jane Short  |  First Impressions 
Rating:
5.0

Always very professional and handled all transactions perfectly.

linda rontundo  |  Overall Experience 
Rating:
5.0

The Staff were all excellent and eager to help.

Gloria Clark  |  First Impressions 
Rating:
4.0

The U-Box I rented was "misplaced" in Santa Rosa, California, After two weeks, the U-Box was "found" in storage at the Santa Rosa U-Haul facility and arrived in Surprise, Arizona 10 days late.

Roberto santillan  |  Overall Experience 
Rating:
3.0

The truck I rented was a piece of crap with horrible headlights. The storage units I rented were not put in the computer and I had to verify and argue with the staff to prove that I had ordered them.

Deanna Mull  |  Reservation 
Rating:
3.0

I had two storage bins reserved and they did not put it in the computer and I had to prove that I ordered them before they would help me. It was inconvenient.

Deanna Mull  |  Reservation 
Rating:
2.0

UHaul Corporation needs to revamp their 3 party "moving" process. 3 separate entities that do not communicate directly with one another created great disappointment and frustration with our move.

J.C.LILLY WINDOWS AND DOORS  |  Overall Experience 
Rating:
5.0

Wayne general manager there at Bell Road U-Haul was very very helpful. Every one of the staff members were great, accommodating and knowledgeable. They help me with all my storage questions.

vincent linder  |  Overall Experience 
Rating:
4.0

Everything good, but always very busy and had to wait.

Gloria Elliott  |  Overall Experience 
Rating:
5.0

The staff was great and made me feel comfortable leaving my stuff at u-haul.

bente Thompson  |  Overall Experience 
Rating:
5.0

Saturday I pulled in to your location and was immediately helped by Rosa Mercado. She was very efficient and thorough. She explained the process of swiping the card and then took me to the unit.

Kathleen Chandler  |  Reservation 
Rating:
5.0

Prices are high but quality is good

Sharon Dietz  |  Overall Experience 
Rating:
5.0

We used a U-box - Simple, rapid, efficient & economical way to move..

sandra wenner  |  Overall Experience 
Rating:
1.0

Worst experience I’ve had in some time. The storage manager, Sarah, is the only reason I rated the staff friendly and helpful.

kaitlyn MOORE  |  Overall Experience 
Rating:
5.0

My overall experience was very good and if I need storage space in the future, I would use this facility again.

CRAIG ASBURY  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and courteous.

Matthew Lamb  |  Reservation 
Rating:
5.0

Nice, vlean facility. Highly recommend to everyone!

GEORGE COX  |  Overall Experience 
Rating:
5.0

Thank you for making things easier

Brandy Smith  |  Reservation 
Rating:
5.0

I especially appreciate the availability of carts for use in transferring items to and from the unit. Also, the ability to drop off donated items by the entrance is a plus.

JON VAUGHTERS  |  Overall Experience 
Rating:
5.0

Very happy with service and equipment.

Kathleen Suba  |  Overall Experience 
Rating:
5.0

Very nice place professionals

NEIL BAIN  |  Overall Experience 
Rating:
4.0

Thank you

Robert Bates  |  Overall Experience 
Rating:
5.0

none

Ken Needle  |  Overall Experience 
Rating:
4.0

The employees were great, though they need more of them for this location. The line was quite a line each time I was here.

Paul Schmitz  |  Overall Experience 
Rating:
3.0

The front door gal forgot to give me my swipe in card or even tell me about the swipe card until we were leaving. She stated she wondered why their alarms were going off but they let two hours go by.

Sandra Martinson  |  Reservation 
Rating:
4.0

The facility was good and I thought the price was fair, the staff was to a person unfriendly and unwelcoming.

Todd Geatches  |  Overall Experience 
Rating:
3.0

we haven't done the move or storage yet

Ken Needle  |  Reservation 
Rating:
4.0

The man behind the desk was very knowledgeable. He showed me the process and a rental inside the office. He walked me to my unit and explained everything from the lock to Tetris. Great customer svc

vincent linder  |  Reservation 
Rating:
5.0

Great guys to work with. Helpful, nice and informative.

Thomas Kelly  |  Reservation 
Rating:
3.0

The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Luana Whitmarsh  |  Reservation 
Rating:
5.0

None

Laura Rittmiller  |  Overall Experience 
Rating:
4.0

Temperature was pushing limit at times and sometimes there was limited staff (1 person working the desk area) at the front desk when there was a line of 5 - 6 people waiting for assistance

Michael Radoccia  |  Overall Experience 
Rating:
4.0

Clean and well maintained. Always plenty of carts available

Pamela Bearden  |  Overall Experience 
Rating:
5.0

Excellent facility, friendly and helpful staff.

Chuong Le  |  Overall Experience 
Rating:
5.0

Jesse was professional and courtes.

Gabriel Salazar  |  Overall Experience 
Rating:
5.0

Absolutely the best facility ever used. Each staff member was pleasant, happy and very helpful. While in transition to our new home, my plants survived in the climate controlled units.

Rosalinda Carcache  |  Overall Experience 
Rating:
5.0

Thanks

David Conner  |  Overall Experience 
Rating:
5.0

This was service at its best.all staff starting from the top was helpful. The manager helped me unhook the trailer that I didn't rent from there.they let me stay late to finish loding. Asked if I ok

dana ross  |  Overall Experience 
Rating:
5.0

Could not be happier with the service received. Everyone was extremely helpful and knowledgeable. Prices are very competitive as well - your price on boxes better than anywhere else.

Randy Mikesell  |  Overall Experience 
Rating:
5.0

I have used U-Haul services many times in the past years. This was my first experience using a U-Box to move some household goods to AZ. The experience was great - everything went as promised.

Richard Slater  |  Overall Experience 
Rating:
5.0

We moved everything out this past Wednesday, the lock is off....Please stop billing auto pay as of today, Sunday. Thank you, David Robey 303 884 0822 cell #

david robey  |  Overall Experience 
Rating:
5.0

good job used you for 2 years no problems

Jeffery Smith  |  Overall Experience 
Rating:
5.0

Overall really good experience

edward ballard  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top