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Patrina P | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Gordon Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was a little beat up, made weird noises at times and the appliance dolly was slightly broken and cut me multiple times with rusty metal. The furniture dolly was the only up to par equipment. The truck itself may need an inspection.
Joseph DThe truck steering is horrible. The truck burned a lot of gas.
Valerie AThe entire process was like customer service that I have never experienced before and I am 62 years of age, one of the most honest people.They are the Top!
Linda LIziah's customer service, professionalism and his welcoming approach on a scale from 1-10 is a 10!! We are happy that we came here to this location this time. If he works... we will rent again - if not we most likely go to Broad street. Also, the guy who serviced the truck the day of pick up we'd like to recognize Dexter as well for excellent customer service. - Dr. Joseph & Dr. Sharon Hall Sr.
Joseph HRented a truck and a storage unit neither of them worked out for me
Melody Y | Online Move InSalome is the best! Get more workers like her!!❤️
Diane fEverything was pleasant, wouldn’t change anything
Ilinda CVery courteous and explained every detail to us about how to get in and to double check lock. Felt very safe and it’s convenient to get to.
ELLA B | First ImpressionsThe mileage and gas was not the same as on the paper or in the truck but overall it was good the guy that checked me in was amazing tho
Cassandra JFirst of all, y'all must be either blind, stupid or both,. Cause I have never rented a u haul from anyone, EVER. I have no need to. I own my own moving box truck. Someone needs to contact me. (706)294-5383
Julia BIt was a little foot prints on the floor board previously but other than that it was clean staff was very polite and helpful!
Eric PThe vehicle pulled slightly to the left when braking. Driver seat was a jump seat no air ride seat. No lumbar support. Totally uncomfortable
Keith KMy personal belongings were ate up by rats . The manager sierra and the worker Latasha were very helpful . Excellent customer service to them both . I’m very disappointed. Overall it was an alright experience storing with them .
LATOYA T | Overall ExperienceI love this location always have best customer service!!!! The workers are the best!!!
Shannikia CAbsolutely wonderful experience will use again thank you so
laquisha RMs. Monica was very helpful
Niesha PMr Melvin was great!
JOCELYN Q | Overall ExperienceMr Melvin is wonderful
Jocelyn QMonica B. is a true professional! She reflects great credit upon the Uhaul brand. Monica has a wealth of product knowledge, she is kind and patient with customers. Thank you Monica B.
DAMON MThis location could use a few more agents on a busy Saturday morning. It took me 30+minutes to get my truck after reserving it online. My truck was ok except for a broken headlight and a clearance light that was dangling out of its mounting hole. These items should have been repaired before this unit was rented.
Roger MNothing at this time!
Ralph EThe guy that checked me in all but rewrote my entire reservation. I had the return address and all of my info already in the system a week prior, but still had to go through the process again. This took time i did not have to spend there. After re-entering all of my information, I received emails stating that my reservation changed and the dropoff location was different. I did not change anything from my original reservation. The guy that changed everything was unfortunately not trained very well and barely could put the order in. The worst part was he gave me a truck with no gas!!! He informed me that any extra gas that i returned it with, i would just get reimbursed for. We will NOT use uhaul in the future for any reason if we can help it. By far the WORST customer service i have EVER come across while doing business.
James BSevere water damage , everything ruined with mold . So no not happy . Filed a claim with insurance
Kyle GThis location needed more staff to help facilitate customer actions.
Bryan NProfessional employees
Michael J | First ImpressionsEmployees not very social. We’re not super helpful like pickup location.
Kadence JLove this U-Haul location have been coming in for over (5 years best customer service ever experienced.
MARILYN SGood company to rent from
JACK P | Overall ExperienceThe folks that check you in and out are kinda slow paced, but that may be to eliminate mistakes. I would recommend streamlining the process so they don’t have to touch so many screens.
Risalie MNothing
Debra BVery Professional
XAVERIA HWater leaked in back my things were wet
Benniah YEnsure that you don't have young men there that get offended when you question why the store doesn't open till 9am and you are scheduled to pick up your reserved cargo van at 9am. Can't get it at 9 when you don't open til 9. I was under the impression that I needed to be there early to get out by 9. I was there at 8:40 am. He met me outside and told me they didn't open till 9. He got an attitude cause I questioned it. His attitude was bad from the word go.
Charles RThe rudest and most disrespectful staff I have ever encountered. The truck I rented had issues with the door shutting correctly and it sounded horrible.
Te-Audrea HAlthough the Uhaul system was slow and frustrating, the staff was very patient and helpful.
Angela RInside storage close with access key why? All my things got wet because the door was locked at nine o'clock pm.
titus j | First ImpressionsThe staff were really helpful and friendly
Tina WLocks need to be oiled on key boxes
Dylan BEverything was just right. Very friendly staff. Joshua was great 👍 . Shout out the the Gordon Highway location.
WILDA PGood team work
erick m | Overall ExperienceGreat customer service
Shevon BGiod team work on the site, i really adimired the wsy they cordinated to help us with all means.
erick m | First ImpressionsGreat Service!! Friendly Staff!
Bryan NVery professional helpful will do business there again
JAMES BAwesome service
Keith PFast service, made it an easy process.
Jason GOverall experience with U-BOX was excellent! Every employee I spoke with via telephone, online and in person - including Extra Help and in the U-Haul store made my move from Albuquerque NM to Augusta GA easy and pleasant. U-Boxes are affordable and U-Haul employees are knowledgeable and helpful every step of the way. Thank you for making my move so much easier and safer.
Phyllis BI haven’t received my deposit back yet
LABERTA CVery impressive operation at this location. Everything was great from the check-in to the drive out. The truck was clean both inside and outside. This is a great UHaul store and I would definitely use again. This is a 5 star store for sure.
Christopher CMonica was fantastic! Great customer service!
Brittany F | Overall ExperienceContinue with the great customer service I love it.
laura jVery nice.
KAMAL M | First ImpressionsKeep doing things the way you are doing now!!!
arthur pMore than I expected. Absolutely no misunderstanding. And will matter.
Robbie F | Overall ExperienceGood friendly people super nice employees
Ronald WGreat place great people
Mellisa B | Overall ExperienceKeep doing things the way you are doing now, fast and professtional service!!!
arthur pThe truck needs servicing. Steering wheel off balance or not centered.
Debra MBusiness as usual, normal operation. Helpful agents.
Clarence MGood customer service and friendly staff
Lisa MGreat customer service
Joy RI really appreciate the courtesy that I received from the staff
Amandy G | First ImpressionsMr. Melvin and his staff are above board! They were helpful and accommodating. Hats off to especially Ms. Monica, Mr. Tory, and Ms Alaithiel who went above and beyond to be helpful!
STEPHANIE W | Overall ExperienceGordon hwy, is wonderful, especially the tall person I guess he cleans the inside of the building, from the first day of rental, trucks and the storage room I've had no problem, thank Y'all very much.
Audrey H | Overall ExperienceNice service
Patricia B | Overall ExperienceEveryone was great
Angela C | First ImpressionsThe employees were very friendly and helpful. They really are awesome 😊🤗!!
Relisa T | Overall ExperienceGreat service
Corey G | Overall ExperienceStorage unit should be open a little longer
Jamila L | First ImpressionsStorage facility could be opened a little longer doing the week.
ERNEST J | Overall ExperienceGreat workers and very helpful.
Travis M | First ImpressionsManager was rude and disrespectful. Used profane language in the presence of myself and other customers.
Kherik G | Overall ExperienceNice friendly fast customer service very clean facility.
THERRION W | First ImpressionsAfternoon staff was better than the morning staff.
David S | First Impressionsgreat staff
Patricia P | Overall ExperienceVery helpful front desk
William B | First ImpressionsMy only gripe is that I was under the impression that my payments would be automatic draft. But then I get a call after the late fee was assessed for 20 something dollars over a week past the due date. Felt like a money grab to me. They could’ve at least offered a first time late fee waiver.
Steve C | First ImpressionsThe space is good but that truck was ragged. The brakes were slow to catch and it was a bad ride. The driver side window had to be pulled up by hand and it was hot out. The staff were nice and walked me through the storage. We were given keys to truck and had to figure it out. I picked up a load from Bellaire Rd and returned to the store. There was a little less than 1/4 tank of gas. I put $20 in it just to feel safe. Trip was so short the hand didn't move down. Trip made and items in storage. It was very busy at the time and they seemed short staffed too.
Debra W | First ImpressionsStaff were very friendly and helpful. I just had issue with storage unit itself. It wasn’t very clean…floors were dirty and stained. That’s the only reason I wouldn’t recommend Storage to others.
Rashema R | Online Move InFriendly happy go lucky atmosphere I recommend for everyone
Deresa B | First ImpressionsThey were very nice a personal at all the time
Stephanie J | Overall ExperienceTruck and equipment rental was wrong and the truck broke down 3 miles down the road after I picked it up.
MARK W | Online Move InA couple of the employees at this location were very disrespectful by hanging up while talking to them or just were lazy and seemed as if they didn’t want to to at work. I e had to call another UHUAL just to get get information that I needed from this location. The manager there does what he wants and allows the female employees to do what ever they want. I’d give it 5 starts if they weren’t so rude and disrespectful.
Alicia P | Overall ExperienceY’all need to spray for roaches
LABERTA C | Overall ExperienceGreat Staff, Friendly, & Courteous Clean Inside Units, Well Lit & Secure
marcus c | Overall ExperienceThey are always professional and customer friendly.
Ann W | Overall ExperienceMr melvin was very kind and friendly also helped me understand how U-Haul works thanks Melvin I will use you guys again in the future. Thanks Charles cathcart
Charles C | Overall ExperienceThe staff was very nice and helpful.
Lanie G | First ImpressionsThe store manager was super nice. He made sure to answer any questions I had.
Ulah b | Overall ExperienceEverything was fine,dining storage size we wanted,but Everything was alright.
Janice H | First ImpressionsWe we’re forced to pay extra money for uhaul gas when it was correctly measured and filled up before returning.
Vivian j | First ImpressionsExcellent staff. Very friendly and accommodating.
THOMAS W | Overall ExperienceMove in was extremely easy; no hassle. Smell of the facility was clean
Jacqueline I | First ImpressionsI always have a great experience at this location. Tanisha was outstanding! The staff is very friendly and attentive. I was also able to get same day moving services!
Britney F | First ImpressionsMr. Melvin went above and beyond to help me with the issues that were at hand. He was patient and made sure I had whatever I needed. The staff were friendly and helpful as well.
Stephanie G | Overall ExperienceAbsolutely great service and the staff is great they helped me with everything definitely great service
Carrie S | First Impressionsthank you.
ADRIANNE O | First ImpressionsThe employee are very professional every time I go to this location
Ann W | First ImpressionsBugs was all over my things
ROLANDA D | Overall ExperienceJack went above and beyond, he was friendly and attentive. I went in twice to pick up and return the truck as well as to get my storage unit and he was the only employee to greet me and offer his assistance.
Angel B | First ImpressionsNO COMMENTS
Cindy K | First ImpressionsRecommend placing a sign for people tailgating in to the storage area, so the alarm doesn’t go off unnecessarily
Torrence W | First ImpressionsFrom the beginning, there was confusion about my belongings and the price. We tried to resolve it, and the managers kept giving us the run around. We eventually lost all of our stuff. I would never recommend this facility to anyone.
Ebony G | Overall ExperienceCustomer Service Representatives are not knowledgeable to serve. The access door was always broken. And Melvin the manager is HORRID.
sylvia a | Overall ExperienceMy sales person was very friendly and knowledgeable of the products and services that Uhaul offers.
charles d | First ImpressionsGreat customer customer
Luthers D | First ImpressionsThe ladies were great… Especially the older Women she had me in tears laughing service was Exceptional..
jakira j | First ImpressionsI tried to call and make payments on my unit and left voicemails, my unit was set up for auto draft that didn’t come out and now my until have been sold! Im homeless and it was everything I had, I can’t even just get my kids stuff. I never got a certificates letter or anything saying it would be sold before it was sold. I’m really upset cause it was all I had left in my life! No one can help me get my things that are value to me.
AMANDA A | Overall ExperienceI’m just waiting for them to call back about my furniture it’s been two months and I haven’t heard any thing
Heneratta S | Overall ExperienceHelpful staff, Great service
TUESILLA J | First ImpressionsOnly issue not enough mattress carts
Bren C | First ImpressionsEvery time you call no one answers the phone staff very unprofessional please use my credit card to make a payment next day I got all of these extra charges where someone stole my identity facility is supposed to be climate controlled yet is 90° in there every day definitely wouldn’t recommend it definitely new really not clean definitely very unprofessional would never use that U-Haul facility again
DWAYNE J | Overall ExperienceStaff were friendly and accommodating.
Tuesilla J | First ImpressionsThe employee was not attentive to my needs. The storage spot I reserved was not ready. The person at the desk did not answer the phone when I called and did no explain details good enough. I was urged to put a lock on my storage room. There were no locks available.
Herman P | First ImpressionsMy payment was past due and I was locked out of my storage before 30 days. Everything I own is in there and i would like to rectify this situation. When I called to make a payment, the employees could not find my information. The email I received on the 16th of September stated that I had 15 days from then, to make this payment. I was sent this close out survey on the 27th (that's 11 days). I am currently on a medical leave of absence from my job and I would like the opportunity to retrieve my property. Thank you
SHANNON J | Overall ExperienceAbsolutely amazing staff.
LEANDREZ H | Overall ExperienceThe restroom in the facility was not useable. The toilet was clogged and bathroom floor was flooded and gross. It’s smelled like sewage and the flood overflowed to the hallway. I would not recommend this facility.
EDWARD E | Overall ExperienceThis the second unit I have rented from you all and I paided for cool environment and every time I went in there it was hot
Brenda F | Overall ExperienceStaff was very helpful
Renita H | First ImpressionsWould highly recommend this facility, very helpful and friendly staff. Plus the added bonus was that my four units of belonging was just as I left them.
michel l | Overall ExperienceJust getting back in town. From the beginning it was a hassle. Wrong size storage unit rented, manger on duty Melvin Boseman was very unprofessional while unpacking storage unit. He even went as far as threatening to call the police on me for no reason. He was aggressive and very disrespectful. An employee by the name of Tremaine Lee was in attendance while Mr. Boseman hot out of control. After I told him his staff wasn’t trained good enough no cards on site and I wasn’t properly informed about my unit or the access. I addressed that and he got upset. I will not use this facility nor will I refer anybody to use this facility. The level of unprofessionalism that was reached a man trying to handle a woman. Come on now that’s disrespectful because I was in the right. He makes the company look bad
Cherquan A | Overall ExperienceI'm very crippled and the personnel were all very patient and helpful during my entire visit, from helping me from the parking lot, loading boxes and explaining & helping with rental paperwork. All of your employees are exceptional, very knowledgeable, efficient, friendly and as employees are big assets to this U-Haul facility on Gordon Highway.
IRENE A | First ImpressionsThe staff was very professional and treating me mush respect and liove,very much appreciated all the kindness giving may your business continue to grow,blessing
JACKLYN G | Overall ExperienceTrucks aren’t being cleaned properly nor is damages reported before renting out trucks. Just about my whole experience wasn’t good
Cherquan A | First ImpressionsFor my comments I’d need somebody to contact me
Cherquan A | First ImpressionsAWESOMENESS, IN THE NAME OF JESUS CHRIST AMEN!!!!!
Lakesha B | First ImpressionsTasha and monica is the best at it they know the what they are talking about
Lavaciette W | Overall ExperienceJoshua and Monica are the best!! They understood my situation and made sure my to make everything as stress free as possible for me! I would recommend them to everyone.
Alcine G | First ImpressionsAccess equipment to the storages always having problems. And was not fully explained to about the hours for entering the climate controlled area.
Marcus J | First ImpressionsAll was good. But the access door and keycode box has been having issues once you try to access the building.
Marcus J | First ImpressionsI enjoy moving into my assign storage. I was happy to know that equipment was available and also they had a store to but storage needs like the locks.
Marissa W | First ImpressionsThe young lady that helped me that morning was amazing. It was my first time storing at a facility and she made it easy for me. She was very knowledgeable about the area and gave good recommendations.
Lakitha L | First ImpressionsWould gladly recommend this facility.
Madalyn R | First ImpressionsFriendly staff worker
Barbara D | First ImpressionsLove ya'll
+marqutis s | First ImpressionsTasha went above and beyond to help me cool an super friendly person I wanted a storage closer to the front an it was sme confusion at first (not with her but another staff) but she personally handled it got me right on together thnx Tasha girl :)!
tiffany o | First ImpressionsI waited 30 minute before being served as no one was in the office. From start to finish it took close to an hr and half just to get a unit. I had movers coming and luckily they let me know the unit number so they could work on unloading while I signed documents. My movers were more apologetic than the location was for how long things were taking. People who worked there were friendly and the place we kept up well, only pros I saw.
Victoria G | Overall ExperienceWilliam and the lady who was working the front desk yesterday with the short hair cut was very helpful and understanding. They both had excellent customer service as well .
Patnesha G | First ImpressionsThe staff wasn’t friendly or informative the doors to enter my storage didn’t work .. I wasn’t happy with the inconvenience .. I definitely wouldn’t recommend
kristy C | Overall ExperienceEven though I only needed the space for a couple of months while in-between locations, my things were well kept (temperature wise) and secure (untampered with). If anyone I know needs storage at a reasonable price, I will definitely refer them to the location I used.
EARLINE G | Overall ExperienceI should not have a blance due to poor communication and untaken action after uhaul was notify that I no longer have storage aNd that key was lost
Keith B | Overall ExperienceThere was a miscommunication with my unit. I was given the wrong size and the number given belonged to someone else. Then another unit I was going to get wasn’t in the system. The overall facility isn’t managed well. The young man today didn’t even have a cash drawer and he was the only one working.
Karen C | Online Move InThe young lady that I work with Saturday February 5th 2022 was great she made me feel very welcome and I appreciate her and I told her to keep up the good work
Jacqueline T | Overall ExperienceThey are very helpful. Even helped me move in.
tony s | First ImpressionsStaff was great and storage units were well maintained. Neighborhood was extremely scary and I was often fearful I would be a crime victim when I was at my unit- not a safe environment
LISA T | Overall ExperienceI love doing business with uhaul
perry d | Overall Experience⭐⭐⭐⭐⭐ Service. Thank you.
annie b | Overall ExperienceThe customer service was excellent by Monica Bowers. I will definitely be back!!
MARVA F | First ImpressionsBrandon’s customer service great!
lydell d | First ImpressionsMy reservation was not kept by the facility. They gave us a number for a different location. We called the other location and made a reservation and then arrived at the facility about 15 minutes later and they didn’t have the reservation I made. Very poor customer service. Someone did not do their job correctly. Not happy at all with the situation.
Dawn B | First ImpressionsNever moved out of unit dont know why i recived this servey with a move out day attached.
Nicholas J | Overall ExperienceWonderful customer service
TAMEKA F | Overall ExperienceEven though I didn't need it long, it surficed the job.
darrell l | Overall ExperienceThe temperature is set on the hot side at almost 80, feel something around 60 would be better because it felt humid inside which makes a little weary with climate controlled storage and the floor inside the unit was muddy. Overall, the facility was nice and the staff was very friendly and helpful.
Bryan W | First ImpressionsEverything was great until I was trying to contact them to let them know I no longer wanted to rent the storage. No answer.
HEATHER T | Overall ExperienceThe unit that was assigned to me was not available. There was a lock on it. The servicemen was so awesome and nice (I forgot his name) and walked me around to find another unit available. He took his time to show me around the facility and explain to me how everything works. I am very pleased with the process and customer service.
Tara Y | Online Move InKnowledge of knowing the company policy is important.
Cece L | First ImpressionsThe hours for this location was not explain to me so when I tried to go out my items in the storage I was turned around and told to wait. This whole process of moving is extremely awful and stressful.
Laquisha J | First ImpressionsI think there needs to access to unit after store hours. There should code to put in the pad to access the unit.
Diane H | Overall ExperienceIf I ever need a storage building again I will deffentnently used uhsul
MIRIAM S | Overall ExperienceCustomer Service was over the top, the representative was Amazing. Moving and relocating is stressful enough. But when you have people who actually love their jobs and people it makes life easier.
sylvia a | First ImpressionsThe stuff was very rude any time you call. I had to deal with upper management to get any kind of results. I know everyone has policies as far as late payments. If there was any time you couldn’t pay or was late they gave no grace period and would lock you out of your unit with no notice. And it took a act of congress to get there lock taken off even if you were caught up on payments. Yes I will use the trucks but I will not use the storage again.
shareeka p | Overall ExperienceThe storage unit was dirty and I had to clean it before storing my things, the floors in the hallways were all cleaned, but the storage unit was dirty and the trucks are dirty as well.
Willona P | Overall ExperienceThe place was always clean and Ms. Burch was always professional and patient. I would highly recommend U-Haul on Gordon Highway.
Primrose J | Overall ExperienceI will away do business with y'all in the future.
Brenda F | Overall ExperienceWould not change a thing everything was great customer service was good can't complain I would recommend to a friend
Brenda F | First ImpressionsGreat customer service No problems
JULIE B | Overall ExperienceU-haul staff are very kind in assisting me and thanks for them .
LUESEAL M | First ImpressionsLatasha was extremely helpful and friendly.. I've been dealing with alot of personal issues and I came in she talked to me gave me encouraging words that made me cry.. she really made my day and I'm forever grateful for her.. she deserves 10 stars.. keep up the good work...
Stephanie C | First ImpressionsThough most of the staff seem friendly and they are willing to correct most issues. I found the restricted hours to be most inconvenient. The security system does not work well and has system issues regularly. I was offered a free month for my inconvenience, but I would not store here again. The management is good but I do not have faith in most of the locations employees to be able to full assist me. Overall not a bad location. Just would not store there again.
Kathryn P | First ImpressionsReturned Truck 8/29 drop key in box @ 5:30 Sunday.
Katye W | First ImpressionsRoaches from the adjacent units were crawling all over my belongings. Staff was friendly and helpful
Charles W | Overall ExperienceThe manager was very professional and friendly He did a great job at customer service!!!!!
Jacqueline S | First ImpressionsMovers arrived on time. Was accommodating to a freak incident. Skilled in packing for best use of space.
Chrishenda M | First ImpressionsStorages way too expensive….. and they charge a $15 late fee seems like every 3 days if your account is not paid on time ……the storage was clean but u can’t ever get anyone on the phone when u call ….
Jessica B | Overall ExperienceThey were friendly and helpful
annette s | First ImpressionsVery professional and courteous staff, especially Latasha. Great service from great people. I would definitely recommend and use again when I have storage needs.
Stephen C | Overall ExperienceWebsite states storage access until 10pm, but it closed at 7pm. Did not receive free lock upon move in. Was sent to another Uhaul location to purchase a lock. Came back the next day to be reimbursed and no manager available. Had to make a third trip to finally reach someone to give me a lock. I then had to go to the other Uhaul location to get a refund. Unacceptable and poor customer service. Could not reach anyone by phone after hours.
Jerette H | Online Move InExtremely helpful
michel l | First ImpressionsI have not seen or been to this location yet. The 5☆ rating was/is based on the uhaul young lady representative who helped me over the phone
ken R | First ImpressionsProfessional and courteous service. Latasha is super! Very thorough, courteous and professional. Thank you Kade
Karen M | First ImpressionsExcelente atención de todo el personal siempre atentos en ayudarte. Gracias
SILVIA D | First ImpressionsCustomer service isn’t good. Never received my receipt for my move out date on 5/23/21
angelette h | Overall ExperienceHad a unit reserved drove 20 miles to get there and it took 1 hour for them to make a transaction for a unit i couldn't use. Very unacceptable.
HARRY C | Overall ExperienceGreat customer service and very good people.
DOMINIQUE G | First ImpressionsStaff was very professional and helpful
Avia M | First ImpressionsIs there a plan to fence in the units in the near future
SHARON B | First ImpressionsI really appreciate all the staff that I encountered they were very helpful and pleasant to talk to.
Necole F | Overall ExperienceIdk if I paid for a unit or was just lied to while filing out paper work to rent a truck. I never asked for a unit. You dishonest employee (it was a female) lied about what I was filing paper work out for. I just wanted a truck was I charged for a unit that I never asked for? Did she steal my money? The gentleman on the phone was no help with whether or not I paid for one.
amber b | Overall ExperienceGreat customer service, clean area and loved the complimentary carts for downloading stuff
SHERLANDREA B | Overall ExperienceThis location is very customer friendly.
Michael M | Overall ExperienceAlways get fast and friendly service
Jessica B | First ImpressionsThe staff is capable, but slow.
derrick d | Overall ExperienceThanks for all ur care an support threw my situation the staffing was greatly appreciate!
Jeniva K | First ImpressionsExcellent customer service
Joycelynn B | First ImpressionsThe experience here at U-Haul was awesome great staff . Thank you . Keep up the great customer service thanks again
alvin h | Overall ExperienceGreat customer service
Michael M | First ImpressionsA/C in warehouse not working very well.
john s | First ImpressionsStorage was clean and staff friendly and helpful. Just need more convenient after hours access..
DWAYNE W | Overall ExperienceI was told to come back four times beacause of problems and then told I would have to go to the one down the street. Could of told me the first time.
SANDRA S | First ImpressionsVery poor customer service from office staff. No one was available at the site, had to drive to another site to confirm my reservation. Staff member didn’t want to honor my previously signed contract regarding my free month of storage. He then lied to me telling me Uhaul changed the offer, not knowing that I had already had a contract number. Once I showed him my email from Uhaul, he said he would give me the free month, but acted as if he had a problem with it. The unit I reserved was for a 10x20, upon entering the storage site, the unit he gave me definitely did not look like a 10x20. I was told storage access was until 7pm, so I left to pack my belongings onto my Uhaul truck that I rented from another location. When I returned at the storage site at 4:30pm, the doors were locked and there were 5 other Uhaul customers waiting and looking for site manager. I patiently waited but when the site manager arrived on the site at 4:50pm, he said the site closed at 5pm because it was Thursday. No one told me this beforehand. He said he was only going to open the door for a customer who had about 3 items to put in her unit. He was rude so I just took my lock off my unit and rented storage from another company. I have always been a Uhaul customer and I plan to continue renting trucks, but I will NEVER rent from the Gordon Hwy location again.
EDGIE M | First Impressions