Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a good place for me to rent a trailer. Everything in the store was nice and clean. I would rent a U-Haul again from them again!
latoy m
Rating:
5.0
Keep up the good customer service. The woman that checked me in was very nice, informative and helpful.
Lynn E
Rating:
3.0
I was extremely frustrated with how to enter where my storage unit was located. I reserved a large uhaul truck for my items and it was so big I asked one of the guys to move the uhaul truck for me as I was unable to back out from my storage unit he so no. Very disappointed I had to call my son from home and he came to uhaul on goodhope to back the truck out for me.
Charlene S
Rating:
2.0
I had a very difficult time trying to locate my storage unit. I reserved a large truck and that was fine. However the unit was very inconvenient to access and to exit. I asked one of the workers if he would drive the truck back around to the front and he said no he can’t. I had to call my son to come to the uhaul place and he backed the truck out for me. That’s how inconvenient exiting my storage unit is. Extremely frustrating very poor experience and service.
Charlene S
|
Online Move In
Rating:
5.0
Have clothes bars available that adjust to fit inside trailers. A lot of times people have to move clothes and to have the adjustable bars that tighten against the walls will be a great thing to have ..
CAROLYN R
Rating:
5.0
Customer did not leave a comment.
Stevan W
Rating:
2.0
Make customers more aware of all the extra charges so we don't have to read all the small print while having a move on our minds
Darryl I
Rating:
5.0
Nothing, very professional and cordial.
Tony H
Rating:
1.0
Just thankful I was able to receive my things and it not get auctioned off
Veronica Q
|
Overall Experience
Rating:
5.0
Your staff was all good help thank you
LEWIS C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald G
Rating:
5.0
Customer did not leave a comment.
Tennie C
Rating:
2.0
Customer did not leave a comment.
Kenya J
Rating:
5.0
Customer did not leave a comment.
chris s
Rating:
5.0
Customer did not leave a comment.
Stacy Z
Rating:
5.0
Great service and professional service.
shirley h
Rating:
5.0
Everything was great!!
Phyllis D
Rating:
5.0
Customer did not leave a comment.
Lacole K
|
Overall Experience
Rating:
3.0
I could not adjust the drivers seat, so I had to sit on the edge of the seat to reach the peddles.
Roseanna W
Rating:
5.0
Customer did not leave a comment.
Kamelia M
Rating:
4.0
Customer did not leave a comment.
GLENN W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Richard L
Rating:
5.0
No improvement. Great service!!
GLORIA T
Rating:
5.0
They were not able to accept the return 6×12 trailer but immediately helped by transferring me to the Good Hope location. That too went smoothly.
John R
Rating:
4.0
This is the fourth time I have rented from this location in less than a year.
How about some sort of customer loyalty appreciation discount.
Ernest S
Rating:
1.0
I was over charged, a $30 rental turned into $136
Tia H
Rating:
5.0
Good
herman h
Rating:
5.0
Everything went smoothly. Kendra was so pleasant, helpful and professional. We had a great experience.
Denise B
Rating:
5.0
Customer did not leave a comment.
Carol S
Rating:
1.0
Teaching your employees customer service skills and try being friendly and welcoming to customers!
April S
Rating:
3.0
Kenya was very professional and polite and she only one who know how to talk to the customer. I appreciate her so much. Please give her a raise.
eve s
Rating:
5.0
Great no people customer service
Terry C
Rating:
5.0
Customer did not leave a comment.
Diane K
Rating:
1.0
The General Manager has a bad attitude. I feel as if she doesn’t like her job. She didn’t greet the customers nor smile when interacting. Also, she was very condescending.
Esma M
Rating:
5.0
Customer did not leave a comment.
Eric P
Rating:
5.0
Customer did not leave a comment.
Brianna H
|
Overall Experience
Rating:
5.0
Nothing
Paul M
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
Eddie G
Rating:
4.0
Customer did not leave a comment.
Lesenta C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Maggie L
Rating:
4.0
My experience at the 5701 W. Good Hope location was pleasant and the employees helpful. They answered each of my questions and made me feel welcomed and at ease. I believe people still make the difference. It was the poler opposite of the experience I had moments earlier at your 7677 W. Appleton location. It started uncomfortably and deteriorate quickly. Upon entering I noticed the general manager (Mr. Joe Lindl) was looking directly at me but failed to greet me. I therefore greeted him. I was asked for my driver's license and phone number which I supplied. When he entered my information he asked if i had rented from them before, i responded that i had not. At this point I received a curious look from Mr. Lindl as he repeated the question a couple of times. He calls my number while we are standing there and I show him I've received his call. He then took pictures of both the front and back of my license and then asked for a reference name and number. Again which I provided. He proceeds to call, gets an answer service and asks for additional names and numbers. I begin to feel the level of scrutiny that I am being placed under to be unreasonable. It has seemed to escape Mr. Lindl that it is 715am on a Saturday morning and that calls this early may go unanswered or considered an irritation. When I inquire why so much is necessary he informs me that he has had three trucks stolen in the past month. I responded that has nothing to do with me. He says that it does. I repeat it does not, "I did not steal your trucks." He says he is doing what is required. I now ask for proof of policy that these request are how U-Haul operates. He proceeds to say I'm telling you the policy. I repeatedly request something in writing. Finally Mr. Lindl tells me to have a nice day as he walks away. I was ready to accept that the issue was a systemic one within the U-Haul corporation. I am glad that I took another chance and went to your 5710 location. They renewed my respect for your company. Thank you for giving me a forum to express my thoughts.
Ramon D
Rating:
5.0
Customer did not leave a comment.
Davina J
Rating:
4.0
Customer did not leave a comment.
MARY Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki K
Rating:
5.0
Customer did not leave a comment.
Brittany H
Rating:
5.0
I had a great experience picking up my van but when dropping off the older man was rude. Its not like renting a Uhal is a daily task so when asking what he needed from me he was rude.
desirae c
Rating:
4.0
Everything went great. It was great for me so I can say what need improving. Thank you for your services.
jacquelyn b
Rating:
5.0
I put the truck on full I need my money credited back to my account please and thank you
miracle m
Rating:
5.0
John and Joseph were excellent and all of the service was good. u haul Thanks!
JESSIE E
Rating:
5.0
Every one of the employees that I communicated with was courteous and friendly.
Leon W
Rating:
5.0
Customer did not leave a comment.
Tara J
Rating:
5.0
Customer did not leave a comment.
laura l
Rating:
3.0
Customer did not leave a comment.
Shukeytia R
Rating:
5.0
Customer did not leave a comment.
gamahl m
Rating:
3.0
Customer did not leave a comment.
PERRY B
Rating:
5.0
Customer did not leave a comment.
Christopher K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marcus g
Rating:
1.0
Rent vehicles that actually work. Don't charge customers for additional fees unless you inform them
Joe A
Rating:
5.0
Customer did not leave a comment.
Tomika Y
Rating:
5.0
Customer did not leave a comment.
Priscilla N
Rating:
4.0
Customer did not leave a comment.
Antwon L
Rating:
5.0
Excellent service
Nowella S
Rating:
5.0
Customer did not leave a comment.
Christopher C
|
Overall Experience
Rating:
5.0
I will like to thank you I will use your service again. Thank you very much.all so much
Glenda W
Rating:
3.0
Kedra is great at her job. She gives good service! She is knowledgeable of products and services.
TERRI T
Rating:
5.0
Customer did not leave a comment.
LAKECISHA W
|
Overall Experience
Rating:
5.0
The woman that was working was so nice and definitely went above and beyond to make sure she helped me. This is my third time there in a month and she has been Awesome every time!!!
michelle f
Rating:
5.0
The mobile check-in.
Ronald W
Rating:
4.0
Rental was easy to do. Excell was very helpful and knowledgeable.
Jodi S
Rating:
1.0
Dolly's tire tie ropes were all shredded by either previous renter or before then. I had a hard time unwinding and tying ropes. Terrible experiense. I was far from the uhaul, so I could not come back to exchange dolly. I did not expect that. I was afraid car would slip out so I was going extra slow.
When I returned the dolly your worker was giving me attitude that I make his work extra hard. I mean If you don't like what you do DON'T work there.
My previous rents were good, but this time it was not.
I like Uhaul for its variety and simplicity, but this time it was not a pleasant experiense. I guess I will have to be more vigilant about equipment next time.
I'll still rent from you, but please look at the equipment more thoroughly. This was a real safety issue.
abraham l
Rating:
4.0
Nothing much...service at pickup and return was excellent....thanks
Albert b
Rating:
5.0
Customer did not leave a comment.
Joseph W
|
Overall Experience
Rating:
4.0
Representatives were friendly and helpful.
JAMES J
Rating:
5.0
Customer did not leave a comment.
Letha M
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Customer did not leave a comment.
Hope J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert L
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
Customer did not leave a comment.
Lashonda B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lyronzo H
Rating:
2.0
Customer did not leave a comment.
Keith B
Rating:
5.0
Customer did not leave a comment.
robert L
Rating:
3.0
Communication is poor no one can answer questions when asked
Jasmine W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
van a
|
Overall Experience
Rating:
5.0
GREAT CUSTOMER SERVICE
Catherine R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
laquanda R
|
Overall Experience
Rating:
5.0
Csr needs to be a little more friendly
Tammy W
Rating:
5.0
Customer did not leave a comment.
shown t
Rating:
3.0
Customer did not leave a comment.
Joshua w
Rating:
5.0
Customer did not leave a comment.
Demesha C
|
First Impressions
Rating:
5.0
Good
Jean K
Rating:
3.0
Customer did not leave a comment.
Lucilla P
Rating:
5.0
Customer did not leave a comment.
Alfreda C
Rating:
5.0
Customer did not leave a comment.
TODD G
|
First Impressions
Rating:
4.0
Everyone was very friendly
Doug S
Rating:
5.0
Customer did not leave a comment.
Amanda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william B
Rating:
4.0
Customer did not leave a comment.
Lasherion J
Rating:
5.0
Customer did not leave a comment.
LEROY H
Rating:
5.0
Customer did not leave a comment.
Danielle H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danielle J
Rating:
3.0
Customer did not leave a comment.
Barbara C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRITNY B
|
First Impressions
Rating:
5.0
The young lady who worked at location on 60th and Goodhope on Sunday by herself was sick. 1/6/2023 and gave the best consumer service to every individual I seen walk in the door. WOW IS UHAUL BLESSED TO HAVE EMPLOYEES LIKE HER. STAY AMAZING AND HELPFUL!!
HOLLEYHOOD
DAWON H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jay H
Rating:
2.0
Hidden fees not explained properly and reimbursement information was not given. Originally quoted for 68.00 for rental and was charged 160.00. Will not be using uhaul in the future
Joseph J
Rating:
5.0
Customer did not leave a comment.
RANDALL S
Rating:
5.0
Customer did not leave a comment.
CHIQUITA V
|
First Impressions
Rating:
1.0
The workers who checks the trucks in and out are rude as heck!!
Thurman A
Rating:
5.0
Customer did not leave a comment.
CHIQUITA V
Rating:
5.0
Everything was very good
Tonya Q
Rating:
5.0
Customer did not leave a comment.
AGNES W
Rating:
5.0
Customer did not leave a comment.
Oludamilola S
Rating:
5.0
Happy New Year 🎆🎊
PATRICIA W
Rating:
2.0
The equipment was clean. But in terrible shape. The steering wheel had too much play and I nearly crashed making my first turn. The appliance dolly wouldn't roll half the time. It was AWFUL! No one offered help. I had to struggle with everything, while people watched. Used to be folks offered assistance when they see a customer struggling. I hated this experience and I won't be back or recommending UHAUL to anyone!
Priscilla C
Rating:
4.0
Customer did not leave a comment.
brianna b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin B
Rating:
5.0
Customer did not leave a comment.
Jeanette C
Rating:
5.0
Great customer service I was very satisfied
ROBERT C
Rating:
5.0
Customer did not leave a comment.
LETHIA M
Rating:
4.0
Customer did not leave a comment.
VANESSA G
|
Overall Experience
Rating:
4.0
If a customer is speaking in-person with a UHaul representative regarding a reservation policy kup. It would be great if customers weren't redirected to use the mobile app to continue with their reservation. It's pointless to have a live agent in front you who can help only tell you to go online.
AUTUMN M
Rating:
5.0
Customer did not leave a comment.
VICTOR G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA C
Rating:
4.0
Customer did not leave a comment.
James S
Rating:
5.0
They everything you need to do your move get smooth
Gerardo O
Rating:
5.0
Customer did not leave a comment.
CHRISTINA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiera G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CANDIDA B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SHAWNTAY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
emile j
|
Overall Experience
Rating:
5.0
The employees were very friendly and always able to answer a question or request-the facility and unit were easy to access and met our needs!
Nicole H
|
Overall Experience
Rating:
2.0
My storage was infested with roaches
Erica M
|
Overall Experience
Rating:
5.0
The person at the service desk was very efficient and deserve a huge bonus or raise. The person was working two registers.
Mary M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JANENE D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashlee W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Monique G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chantia D
|
First Impressions
Rating:
5.0
The U-Haul Storage Facility is conveniently located and the variety of storage options suited our needs quite nicely.
Rick Q
|
First Impressions
Rating:
1.0
They kept giving me a call every single day concerning a storage unit that I did not have I told them we closed out the unit back in back in June. And I still received calls I even stayed on hold for 30 minutes why the young lady ruined and checked
Desiree H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marvin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taronda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherrina B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Monica H
|
Overall Experience
Rating:
5.0
Only thing I didn’t like was every time I came , my card didn’t work . Other wise great experience.
Sherala W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHAUNCEY S
|
Overall Experience
Rating:
2.0
I was asked did I need 24 hour access I said”, yes. Arrived after hours with a truck full of furniture and could not access my storage unit. Was told they could extend my truck rental for me at a cost to me and would have to park the truck full of furniture out on the street overnight. So unfair
Ukeea B
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Sharnetta B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rakeysha H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jousline S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shelicia R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
micheal H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jurlean C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAYO O
|
Overall Experience
Rating:
5.0
You guys are awesome
RANDY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taronda H
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
TONYETTE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dennis C
|
Overall Experience
Rating:
5.0
They have one of the best man yours overall in the City of Milwaukee. Check my record. I have used other ones but 16th and good old past the best manager.
APRIL B
|
Overall Experience
Rating:
5.0
Uhaul did a great job 👏 I will come back if I need a uhaul thanks 😊 🙏 you for the help
Lewis C
|
Overall Experience
Rating:
5.0
Everyone at the facility made my experience and transactions extremely easy and quick. I I rented storage and a van. Check in and check out both were super easy and quick. The staff is excellent. I interacted with three different people and all were very friendly and helpful. I have storage at another facility but this one is much better. Very well maintained. I highly recommend this location for all of their services. Outstanding A+ Thank you for making my move much easier.
DAWN B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
tonya k
|
Overall Experience
Rating:
3.0
I had to get a U-Haul in the storage at two different U-Hauls and the lock doesn't work on the U-Haul so I can't lock the truck up.
shevella b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ericka S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cassandra g
|
Overall Experience
Rating:
5.0
Just want to thank the u haul staff for keeping my belongings safe and I will use you guys again when needed.
YOLANDA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOLE L
|
First Impressions
Rating:
5.0
It was clean, well kept and no signs of bugs or rodents.
SHEREE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NAKIA S
|
Overall Experience
Rating:
5.0
Never had any problems.
Paula B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lewis C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ALICE F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
fong v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isidore K
|
Overall Experience
Rating:
1.0
Staff is rude on the phone I have rented from uhaul Lon several occasions but never in Milwaukee this was the worst experience ever
vicki h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherala W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Edward M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLIE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THE R
|
Overall Experience
Rating:
4.0
Clean and well maintained. Very difficult to get people on the phone. Other U-Haul locations are answered within 2-3 rings. This one I always a wait, but yesterday I called from outside the building, 5 minute wait, I went in, no one on the phone…
Joe B
|
First Impressions
Rating:
5.0
Please let the staff know that I appreciate everything they did to make my transition smooth. Planning a weddings and moving was not easy. Keep up the good work team.
Vanessa S
|
Overall Experience
Rating:
1.0
I moved out of my storage unit last week after renting it for nearly 10 years. Overall, my experience had been positive up to that point. But I had 3 negative experiences this week that have led me to never use this facility again or recommend it to others:
1) When all of my belongings were removed, I saw that the floor was covered with mouse droppings. I now fear that the rugs, clothing and linens that I stored there are contaminated and cannot be used.
2) When I moved out of my unit last Sunday, the office was closed. So I planned to stop by in the next few days to cancel my lease. On Monday morning, I got an e-mail stating that my credit card would be charged for another month on June 12. I went to the office at 11:00 a.m. to cancel before the autopayment went through. Both the person on duty and the manager told me it was too late because the charge had already gone through. I needed to notify them the day before the payment. Since it has been 10 years since I rented the locker, I had no knowledge of this. I asked if they could make an exception since I have paid on time every month for 10 years and they said no. IS THIS HOW YOU TREAT YOUR LOYAL CUSTOMERS?
3) The storage building wreaked of marijuana smoke.
JILL G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAYO O
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Carolyn D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mechelle C
|
Overall Experience
Rating:
5.0
I had a great experience with Uhaul. The staff were very helpful , thanks Uhaul
DELORISE H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bruce N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yaldiz d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
randell w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JANET H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nakasha D
|
Overall Experience
Rating:
4.0
I've appreciated the level of service received at the Uhaul location on good hope. Mgr Patrice Henry does an great job.
JOAQUINA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHALUNDA S
|
First Impressions
Rating:
2.0
My furniture got wet inside the storage meanwhile I had insurance and will be contacting the store soon
Rochelle C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kanisha k
|
First Impressions
Rating:
5.0
Na
daryl s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Peter M
|
Overall Experience
Rating:
5.0
I was very pleased, so pleased my son needs a storage that I am going to use you guys again.
ruby a
|
Overall Experience
Rating:
5.0
This place is well managed! Clean and employees always willing to help. Thank you!
RAMON J
|
Overall Experience
Rating:
2.0
Rude employees and they were never around
joe s
|
First Impressions
Rating:
5.0
The staff was very helpful I was able to change the schedule date of rental without any issues . I will definitely be using U-Haul again 😊
Mark A
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sabrina M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Daniel W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantaneak J
|
Overall Experience
Rating:
5.0
Best Uhaul place in town! Storage is always clean, employees are always helpful and rates are fair. I’ll be back if ever in need of storage. Thank you
STAR W
|
Overall Experience
Rating:
5.0
I love this services that this company provide and will be using and referring them to others.So thanks for your services.
JANENE D
|
First Impressions
Rating:
5.0
The Lady that helped me was super helpful all around
Carey M
|
First Impressions
Rating:
5.0
Overall experience was great. Very satisfied with overall service. Will be using U-Haul in the future.
Linda N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brianna b
|
First Impressions
Rating:
5.0
Staff is knowledgeable and very helpful. I highly recommend this location!
Patricia A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Siri H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tonya k
|
First Impressions
Rating:
4.0
Check in wait times
Michael H
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Marquesha J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Desmon L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latonya R
|
Overall Experience
Rating:
1.0
Very rude woman who assisted the front very disgusting nasty attitude has poor customer service you should start considering on finding an individual who has better customer service than her. The other staff was more helpful than her rude nasty self of a human . She don’t know how to do her job at all so salute to the other employees especially to a younger gentleman who helped me as should .
angel m
|
Overall Experience
Rating:
5.0
Only one problem doors were frozen shut but that’s beyond anyone’s control. They were excellent with working with us getting our stuff out storage. They were good.
tamara e
|
Overall Experience
Rating:
5.0
Good customer service. Very helpful!
Delores O
|
First Impressions
Rating:
5.0
Great place!
kirk w
|
Overall Experience
Rating:
1.0
Management was horrible and always over charged..horrible store I’ll never will come back
lance l
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. Clean environment and well lit storage area. I was very pleased.
Tora W
|
First Impressions
Rating:
5.0
Thank you when I needed help you all were there ok again thanks
robert n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nadine M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Markeena R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rshalay A
|
Overall Experience
Rating:
5.0
Everything was fine except when my son in law moved all my items out. I was recovering from surgery so he called me and had me on speaker we were advised that all I had to do was call the store and advise them Everything was out. It took 3 phone calls and even then someone called to advise me that my payment was due. Everything was moved out on Thursday Oct.27th During one call I was told they were entering a note and were calling the Goodhope location to have someone take a look and confirm the move out. I could have been charged for the lack of communication after we were advised on what steps to take. Overall it was a pleasant experience.
BRENDA O
|
Overall Experience
Rating:
4.0
Overall good
VALARIE A
|
First Impressions
Rating:
5.0
Thank you for your services.
DELETHIA V
|
Overall Experience
Rating:
1.0
There were many issues withy storage. There are times when they were trying to take money when I was supposed to have a free month. I have asked the staff multiple times if they can assist me closing down my locker on October 12th but yet it took them 5 days before they officially closed it down on October 17th. This is the worst storage company I have worked with and I will not be returning.
CARINA M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
robert m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marvett N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sandera g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MELIA J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Seth J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEO A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John H
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful among each other and customers.
lukicia d
|
First Impressions
Rating:
5.0
Na
HEATHER R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Desiree H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
kizzy F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JODI R
|
Overall Experience
Rating:
5.0
Wish storage for outside at least 24 hours
VELORIES G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DENNIS I
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LAVISCO B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY W
|
Overall Experience
Rating:
3.0
I was told that the unit would be big enough for my belongings and it was not I had to get another unit for the rest of my things. I feel like I was told this to get more money from me that’s why I got another unit some where else.
Marcy C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jerome M
|
Overall Experience
Rating:
2.0
I had a box truck reserved and when I got there they gave me a van! The rep said that is what was in the system but my end showed the reserved box truck. Rep informed me that he couldn’t switch or correct it because no trucks were available! It took several trips when I could’ve just made one trip had I gotten the truck I reserved.
ebony b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eddie H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latonya R
|
First Impressions
Rating:
2.0
Should have got a free month but didn’t get it… and had to get a extra small unit after wanting a big one but didn’t find out till I got there… just sad need more workers as well
angie s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kelsey s
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHARETHA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
francisca h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rochelle C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLENN B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
AFRICA L
|
Overall Experience
Rating:
1.0
Wouldn’t rent from this place EVER AGAIN HORRIBLE SERVICE ALSO
DEAIRE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diante G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terri t
|
First Impressions
Rating:
3.0
Worker had a nasty attitude and was very unprofessional.
CANDACE K
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
GREGORY S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Cheryl R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Malcolm R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TSHAI V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JAZMIN P
|
Overall Experience
Rating:
1.0
The communication between the phone reps and your office staff is way off. The phone reps misguided me so when I went in the office, I was told by the office staff that I was told wrong information.
TINA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN C
|
First Impressions
Rating:
4.0
I've used this facility for the past 3 or 4 yrs never had a problem. The staff was always friendly and helpful if I need storage space again i would definitely use u- haul again.
Thank you for your service
Penny Warren.
Penny W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILLIP E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEO A
|
First Impressions
Rating:
1.0
Still have yet to receive a call or compensation for my unit and furniture being covered with mice droppings!
darryl s
|
Overall Experience
Rating:
5.0
We need a short term space for vehicle and you fit the bill perfectly.
Thank you.
Jeanne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tarshia H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DENNIS M
|
Overall Experience
Rating:
3.0
Needed to get in storage for a ladder and couldn’t I was late paying for unit and your facility had put a lock on that they could not open because it was frozen. There should always be on acetylene torch around for that issue. My kids mother received a letter that I was late with my payment a week and half after I paid it and then another week and a half later I get the same letter. Not good people don’t get notifications out early enough. I guess this is a reoccurring problem because when I went to pay I told her I never got a notice and she waive the late fee…been there twice and they still didn’t change the name to the correct name. Didn’t affect me I
dropped the ballI was just thinking about others. Could lead to serious altercations. Fix ASAP! Thank you.
andre C
|
First Impressions
Rating:
5.0
Staff there were horrible with nasty attitudes each and everyone at ANYTIME I would call and/or go to the unit in person VERY UNPROFESSIONAL!
Alexis W
|
Overall Experience
Rating:
4.0
The only reason I am getting four stars instead of five is that the free month of storage that is supposed to come with a rental of a truck never seems to work out. I have had that experience four times in the past year and have never received a free months rent on the storage.
John B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
LEONARD S
|
Overall Experience
Rating:
5.0
Great compassionate people
MICHAEL P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jared R
|
Overall Experience
Rating:
5.0
Very nice helpful hard working people had good listening skill
Darlene A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRENDA O
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tequila M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lovely M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Troy C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jennifer W
|
Overall Experience
Rating:
5.0
Fast, thorough, clean and friendly
Terri T
|
First Impressions
Rating:
5.0
They were Courtesy , patient and respectful of me as a person.
CHARLES M
|
Overall Experience
Rating:
5.0
It's a great place to put it things..it's great!!
Fred M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nonita S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
NIYA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terrill R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Verbie M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TONIKA C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Byron V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dalaina h
|
First Impressions
Rating:
4.0
Am good 👍
DARRON P
|
Overall Experience
Rating:
3.0
When i first got the unit i was greeted by a dead mouse. Found evidence of mice being in unit.
Donte H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeremy G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADRIENNE J
|
Overall Experience
Rating:
3.0
My move out date was the 15th I received a call saying that my truck had to be moved by the 15th so I left the facility before the 15th
Markus E
|
Overall Experience
Rating:
5.0
The staff were excellent
Juanita S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PAMLA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antionette G
|
Overall Experience
Rating:
4.0
KEEP UP THE GOOD WORK
GOD BLESS!
Denise G
|
First Impressions
Rating:
5.0
Who ever the manager is , their doing a great job. The staff was kind an helpful. So thank them.
Also let’s all stay SAFE.
Debbie H
|
Overall Experience
Rating:
3.0
Storage was broken into and the door was broken and even though i reported it to the office they madde no effort to fix right away..i had to secure the unit myself until days later
Patrick G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
terry s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cornelia B
|
First Impressions
Rating:
5.0
The staff was very nice and very helpful I will recommend uhaul any day I will use it in the future thank you for some best service and very friendly thank you once again.
Tammy v
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antolia G
|
Overall Experience
Rating:
1.0
The stuff was not professional everytime I went in there. When I check out of my storage unit it took over a week. They kept say they would check me out but never did until 5 days later and they kept calling me saying I was late for rent even though I was suppose to be check out.
SYDNEY R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
priscilla M
|
Overall Experience
Rating:
1.0
The facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn’t unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.
adrea c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Contina w
|
Overall Experience
Rating:
2.0
It took forever to check in. I stood at the counter for at least 15 minutes before I could get keys to the storage unit. The storage unit rented to me was too small for the 26 foot U-Haul truck that I also rented from U-Haul. There was trash everywhere. John David checked us in this morning though and he was awesome and very efficient. The outside guys were great. Inside staff not so much.
Makela M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy J
|
Overall Experience
Rating:
5.0
Extremely kind and most helpful.
SHARON E
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
antwaun s
|
First Impressions
Rating:
5.0
Employees were very helpful
ANTHONY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Contina w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANK M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myron J
|
Overall Experience
Rating:
2.0
Roaches all over the storage. The main door is never locked even after hours
Brianna D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
trean g
|
Overall Experience
Rating:
2.0
They have rodents heavily and wouldn't repay the damage to my furniture.
vernon m
|
Overall Experience
Rating:
5.0
Thank you, I would recommend this storage site to all my family and friends.
Dennis B
|
Overall Experience
Rating:
5.0
I would definitely use this facility again.
Kokina S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joyce A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Casandra G
|
Overall Experience
Rating:
4.0
I'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...
Lamonte C
|
Overall Experience
Rating:
2.0
I moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.
Deja W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
pearlshearl a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobby W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trenton B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jarnita C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LARAYSHA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Genesis A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VERDA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anjunette h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeanette Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin R
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Kathleen S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shirley H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Gregory D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dennis J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cobie H
|
Overall Experience
Rating:
2.0
For the most part the experience was okay. My issues were not consistent enough to give a "No" response to some of the above questions even though if there was a rating scale of 1 - 5, this location would be in the middle or lower.
There was some kind of water leak into the indoor unit that I had that soaked the lower stacked boxes. The boxes then collapsed under the weight of the boxes on top and some thing got crushed. Clothing ended up having mold in them. All of the boxes on the floor were stuck to the floor and things that were wood had water damage.
Dealing with the staff was a crap shoot. In person I've never had a problem. Especially in leaving the facility for the last time. That gentleman was VERY helpful. Any conversation over the phone was met with hostility. When a mistake, that was not mine was made, I was met with a nasty attitude.
DERRYL N
|
Overall Experience
Rating:
5.0
This business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.
jerry l
|
First Impressions
Rating:
5.0
Provide great customer service
Delando M
|
First Impressions
Rating:
3.0
I don't like the fact that you're told that you a given a month free when the free month is totaled into the first months rent it's no way a 5by10 should cost me 100.00 and then you're made to buy one of uhauls locks it's a ridiculously high price it's a rip off the second month is not free I paid for it in the first months rent And the lick was 10.00
MELODY H
|
First Impressions
Rating:
3.0
The move out process was frustrating and the staff did not follow up with me or finalize my request in a timely manner. Was told I was past due on payment and being charged a late fee, even tho I’d requested to move out weeks prior.
Emily W
|
Overall Experience
Rating:
4.0
I've used U-Haul before more than once.
Commited C
|
First Impressions
Rating:
2.0
Uhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed$780. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.
KENYA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LENARD P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
danielle m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEO A
|
Overall Experience
Rating:
4.0
Good customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.
Maya E
|
First Impressions
Rating:
4.0
Information was entered in electronically. Seem to take a little longer than I wanted. A lot of information was needed like a second phone number, and a second person to call. Took to long, and began to become annoying.
Darryl J
|
First Impressions
Rating:
1.0
I checked out of the unit early, I received an automated charge when I called to find why I
was told to ignore the text for a resolution.
Patricia T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
francisca h
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Derrick B
|
Overall Experience
Rating:
1.0
Very unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again
Jhotonne N
|
First Impressions
Rating:
5.0
Don't know the ladies name but whomever worked on 7-8-20.The 3 women that worked at the front counter to the 3 men there, were all helpful and nice. Thanks
Jarell B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaToya J
|
Overall Experience
Rating:
1.0
Majority of the household and personal items I had in storage for safe keeping , I had to trash away due to extreme amounts of rodent feces and damage caused by it. Aside from it I felt hassled a month ago I received a call from an agent who was very rude and augmentative. Out of that it event I was prompted to end my contract with U-Haul. Thanks for the storage. I will definitely try somewhere else next time.
Dailin P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Telesha K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keyonia W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tranova G
|
First Impressions
Rating:
5.0
The manager is always very friendly and professional. I have rented storage units and trucks and always giving great service from her and the crew.
VALERIE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tischa J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gloria L
|
Overall Experience
Rating:
5.0
Everything was excellent but l did have mouse dropping in my unit. I did not see a mouse nor did l find a mouse in any of my belongings but that was the only disappointing situation.
SANDRA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alan S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony K
|
First Impressions
Rating:
4.0
Just want to thank the employee who call me to let me know that I had my lock on backward. It save me from getting it cut off and having to purchase another one.
lynn p
|
Overall Experience
Rating:
5.0
I have always used you for storage or for the moving truck and you guys rock fast and friendly staff
Shelly G
|
Overall Experience
Rating:
1.0
I'm not sure if my storage room was checked out properly
Jennifer W
|
Overall Experience
Rating:
5.0
i think after a person close out a unit it should be checked while the person is there
Mahalia M
|
Overall Experience
Rating:
3.0
The lady that registered me didn't tell how to work the entry key card. She just said you have to swipe in and out not knowing there were two key pads.
I had to stand and wait to ask someone to help
lynn p
|
First Impressions
Rating:
1.0
The general manager is very rude and unprofessional. Every time I came in to make a payment she gave me a hard time and she set my card to autopay without my permission. I had to call corporate on her
Christina H
|
Overall Experience
Rating:
1.0
I wanted to rent a van or pick up truck to move my boxes they told me that i couldn't use a vesa debit card it had to be a credit . Isn't that what we all suppose to use when renting at these places.
Erick H
|
Overall Experience
Rating:
1.0
I didn’t like that the bathrooms outside storage was not clean smells like urine the staff was rude and adding late fees to customers accounts that they felt was rude to them can just walk n break in
Keyyonna C
|
Overall Experience
Rating:
5.0
Excellent service provided by manager and staff.
Gregory N
|
First Impressions
Rating:
4.0
Facility was slightly understaffed but the young lady did an EXCELLENT job of multi tasking!
Deangelo T
|
First Impressions
Rating:
3.0
Moving in I had a woman run up and tell me not to store stuff there b/c rats had eaten her belongings. Trash was in my unit (a McDonalds cup and paper) when I 1st went in. Very helpful staff however
William C
|
Overall Experience
Rating:
5.0
Happy with my experience.
Patricia O
|
First Impressions
Rating:
3.0
Had to wait in line for about 30 min to be waited on just need more help with checking in and out other then that it ok and it took them hour to answer my call on phone need help bad
Vivian H
|
Overall Experience
Rating:
5.0
my need for temporary storage was very good.
morris a
|
Overall Experience
Rating:
5.0
Great U-Haul.
Judy S
|
Overall Experience
Rating:
3.0
Service was fine. Counter person was overwhelmed with in-person customers and constant phone calls. She handled it as best she could but really needed back-up help at the counter.
William C
|
First Impressions
Rating:
5.0
No comment
KISA S
|
Overall Experience
Rating:
1.0
Continue to receive billing statements after being told that there was no bill and everything was resolved.
Martha G
|
First Impressions
Rating:
5.0
Excellent, it was a great experience and the employee was a enjoyable one to receive the storage unit.
morris a
|
First Impressions
Rating:
5.0
Thanks for your service
thomas G
|
Overall Experience
Rating:
3.0
They continued to charge me for a rental even after I informed them countless times to cancel.
Martha G
|
Overall Experience
Rating:
2.0
Need better Customer Service Reps. The first day I went into UHaul to check on my truck the Rep was GREAT. When I called to check on my storage unit, I was given a hard time.Charged to much money.
Judy S
|
First Impressions
Rating:
5.0
Thank you for your service.
Denise W
|
Overall Experience
Rating:
4.0
I have a problem. Several attempts have been made to have the manager contact me. The girl in the office said she would have the manager call me, the main office sent a message to the manager to call
cathy b
|
Overall Experience
Rating:
3.0
I rented from uhaul for over a year and when situations accord when I couldn’t pay on time I still had to pay a large late fee it didn’t matter that most of the time. I will never rent from uhaul agai
Sakota T
|
Overall Experience
Rating:
4.0
Thanks to all the staff as well as the establishment.
Edward P
|
Overall Experience
Rating:
5.0
Overall good experience will return if I need it in the future
Tia K
|
Overall Experience
Rating:
4.0
Good place for storage
Michael b
|
Overall Experience
Rating:
5.0
.
Karyn G
|
Overall Experience
Rating:
4.0
Good job
samuel f
|
First Impressions
Rating:
3.0
Ok
Tielisha h
|
First Impressions
Rating:
1.0
Patrice & crew has poor customer service. Employees stay on their phones. Employees has no name tags. Pat,did not return/refund my money for the storage unit.Will no longer do any business with UHaul.
sharon J
|
Overall Experience
Rating:
5.0
I was very happy with all services.
Jones W
|
Overall Experience
Rating:
4.0
The staff was courteous and professional and efficient. They were friendly and made me feel important.
Dorothy N
|
Overall Experience
Rating:
1.0
the manager was so mean and not help full at all
neville k
|
First Impressions
Rating:
5.0
The facility was convenient and well maintained.
Glenda M
|
Overall Experience
Rating:
2.0
I think the manager there on good hope has an terrible attitude. I will not storage anything at the one on good hope agin Appleton location better.
trina b
|
Overall Experience
Rating:
1.0
I feel that this company robbed me in fees and I will never, ever recommend it to anyone. The manager was never available when I'd call & she would never return my calls. UHAUL IS THE WORST...
Esther B
|
Overall Experience
Rating:
5.0
U haul offers the advantage of on premises staff , but they can be difficult to reach directly . A policy on call back time would help
We need to set up document storage in 5 states
Can we?.
Jill W
|
Overall Experience
Rating:
5.0
Nancy Hansen has home above and beyond to help us with a program to store legal files.
Law firms have sustantial stira
jill w
|
First Impressions
Rating:
5.0
Sherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible
bethanie g
|
First Impressions
Rating:
5.0
It was nice during business with your company and I would use your company again if needed, and also would recommend to family and friends.
Thank again,
bertha t
|
Overall Experience
Rating:
5.0
Everything was good with the truck I had no problems with the truck so I gave you all the excellent rating
willie b
|
Overall Experience
Rating:
3.0
The climate of the store seemed very hostil. Both customers and staff. A lock was put on my unit. I inquired about the keys and the young lady knew nothing. Costing me time and money, movers & truck.
Aleina H
|
Overall Experience
Rating:
4.0
I will definitely use your services again.
Thanks
SANDRA F
|
Overall Experience
Rating:
3.0
N/A
Christiana B
|
Reservation
Rating:
1.0
Rat dropping we're all over My things...i had to shake everything before bringing it home.
shana d
|
Overall Experience
Rating:
1.0
Mice dropping’s everywhere and chewed through my items 👎🏾👎🏾👎🏾
Kendall S
|
Overall Experience
Rating:
5.0
Nice location and customer service is great
melissa c
|
Overall Experience
Rating:
1.0
The.clerk/cashier was obviously distracted by her long eyelashes and lengthy nails. She spoke so low, I had to keep asking her to repeat. She assumed I knew the process for renting.
Feryl W
|
Reservation
Rating:
1.0
It's been about a year and I just got all my stuff out the unit to find that everything has been chewed on and covered with rat feces and urine more than half of my property is damaged im pist!!
johnna c
|
Overall Experience
Rating:
4.0
The Manager could be nicer and more welcoming.
Shaquanne W
|
Overall Experience
Rating:
3.0
My lock is not easy to put on you have to jiggle and play with it every time I use it.
shana d
|
Reservation
Rating:
4.0
Giving us first month storage free with the rental of your trucks was so convenient and it help so much because of the situation we were in. I recommend to anybody!! Thank you...
christopher l
|
Overall Experience
Rating:
1.0
All my furniture was ruin due to rats/mouse being inside the container with my belongings. Horrible!!!
Starshawn G
|
Overall Experience
Rating:
4.0
Thank you!.The storage unit was a big help to me for the length of time needed..Again thank you for allowing me to use ur services..
Yours Truly,
Serina Winstead
Serina W
|
Overall Experience
Rating:
1.0
Mice droppings were found in my storage area and also some of my items when I unpacked at home. Still have not received a call back from the manager from this location.
Misty J
|
Overall Experience
Rating:
4.0
I have all good things to say about my experience. I will definitely rent again if need be.
nicole b
|
Overall Experience
Rating:
5.0
Didn't go into the storage facility but the process of dropping off a UBox was great! Very easy delivery and friendly service.
Lisa S
|
Overall Experience
Rating:
5.0
I enjoyed using your storage facility. I would use it again when needed.