Customer Reviews for U-Haul Moving & Storage at Glenbrook

Rating:

3.0

I reserved four dollies, a standard, a utility, and two furniture. When I got there to pick up my reservation I was told they do not have the dollies I requested. I needed them to move my house. I could not complete my move. The truck I was given was legitimately on empty so I had to scramble to find a gas station before I ran out of gas... The employee was friendly though.

Rating:

5.0

Organized, friendly, clean vehicle, new condition, read to go at my appointed tim. Excellent experience

Rating:

5.0

The lighting in the hallways should stay in the while there are customers in the building. A lot of times I would be in my un lit unit, and the hall lights would go off!

Rating:

5.0

Very friendly

Rating:

5.0

Put brand new wipers on because the drivers side squeaks.

Rating:

4.0

Clean inside glass before rental. It took 1 1/2 hours to complete the rental process. Please train staff better.

Rating:

1.0

I was charged for an additional day and didn’t notice until after payment. The lady at the front desk was rude and not helpful at all with anything. She was short, irritable and acted like I was incompetent. I don’t normally write reviews but I felt it was necessary to discuss how terrible my experience was.

Rating:

5.0

Went well

Rating:

5.0

When I went to pick my vehicle, the black dude outside who went and brought me my van was not that friendly, twice I said good morning to him and he didn't say a damn thing - he was too busy in his phone; that was very frustrating. He needs some sort of ethical customer care review/reminder. Deja, the young lady at the computer inside, was very nice, and handled her job with professionalism. She made sure I had all the important information in a simple fashion which was very helpful. Her customer service met my expectations, 5 out 5.

Rating:

2.0

The man that checked me out was not professional at all. When i would ask a question he acted like it was killing him. He would rool his eyes, and change the tone of his voice.

Rating:

5.0

Nothing! Everything was great and the price was great

Rating:

5.0

Great experience. Only thing I’d say is the line inside get a little long but other then that it was nice and easy

Rating:

5.0

Keep going like that.

Rating:

5.0

Kevin A. Was awesome

Rating:

5.0

Went great

Rating:

1.0

The only person there that was respectful was the white guy with glasses…the other 2 people were useless one of them being manager. RUDE!!! We will use a different moving company in the future. Should have known with that location having a rating of 1.3

Rating:

5.0

It was easy to use the website. We pre registered and it was fast and easy!!

Rating:

3.0

Better app process .

Rating:

1.0

I scheduled appt w/ U-Haul, they gave me an appoint for 3/25 in FWA, when I showed up, I was informed that their installation ee was not there on Monday. I live 45 mins from shop so I lost 2 hours. I came back on 3/26, My installation was to take 1.5 - 2 hrs, however it took 4 hrs, so I lost 6 hours of work. Since I’m out of town, I had to wait at shop, which has no waiting room. I had to set on a skid of boxes

Rating:

5.0

Great service! My son was with me and left his wallet inside the U-Haul they called me and he was able to retrieve it before heading back to Indianapolis. They are very professional and caring!

Rating:

5.0

Quick...knowledgeable... Very satisfied

Rating:

5.0

They always do a great job there.

Rating:

5.0

Staff was quick and awesome, thanks guys.

Rating:

5.0

Good customer service.

Rating:

1.0

First 2 tires were low on air and they had us pull around but then my fiance was the one who aired it up and the sensor light stayed on the whole time. Then they refused to check the truck when we returned it staying they'd email a receipt, which they did. They charged us for 11 gallons of gas when the gas gauge was at the F when we returned it and at most might have needed a gallon or two. I mean how do you even use 11 gallons on a supposed 52 miles anyway? They overcharged us by 2 miles because I used exactly 50. But I wasn't too worried about 2 miles. Then when I tried to call to ask about the fuel charges no one answered until the 5th time I called and when they finally answered before I could even say hello they started laughing and hung up so I never got through to anyone. I was charged over $50 for fuel that I didn't even use. I will never use or recommend this place to anyone.

Rating:

3.0

Long line, and the app didn’t work well for self-check out

Rating:

5.0

Did a great job! Looks clean

Rating:

5.0

Equipment was clean and proper. Process of renting was quick and seamless. Young man named Timothy represented UHaul very well and professionally!

Rating:

5.0

Make sure windows on the inside are clean as well as the headlights.

Rating:

3.0

Truck driver’s side.window was inoperable pickup. Driver’s side door very difficult to close at pickup. Truck badly needed service and repair. Interior of truck back needed swept at pickup. Worker was polite.

Rating:

5.0

Great service, great people.

Rating:

2.0

Noone answers the phone - immediate redirection to a "centralized" switchboard in who-knows-where-ville. They scheduled my appointment for 2 hours before the technician starts his work. So, 2 hours tooling around, then another hour they discover they don't have the hitch needed. A second appointment is scheduled. No waiting area/chair for clients (i sat on a stack of boxes, which is actually ok)...3 hours later they discover the electrical wiring needed to be done before the hitch was attached. So, a third appointment has to be made to start the process over from scratch. To top it off, the back panel was not reinstalled correctly and is completely misaligned with the side panel (one's pushed in, one's pushed out => big gap! Hopefully not damaged!) And after 3 days of non-stop calling them, noone answers the phone. Sigh.

Rating:

1.0

Couldn’t park my uhaul in the uhaul return area. There was about 9 uhauls in line to get to the back to drop off the uhaul and no way to get around them.

Rating:

5.0

I return my trailer about 45 minutes after closing and Tim was still there, probably closing the store for the day. I was at the back door about do the after hours check in when step and told me he would take care of it for me. I know he didn’t have to do that and it was much appreciated

Rating:

1.0

My door on my truck slowed me down two days and I had to pay spot more money

Rating:

4.0

How about not charging someone for fuel when it was returned with the same amount it was picked up. And how about not telling the customer that he has a credit and can pickup the truck a day early, then charge them for it anyways.

Rating:

5.0

They were very helpful and professional. We were in and out quickly and efficiently. I would recommend U-Hual to anyone. Thank you, George

Rating:

1.0

It took for ever to get checked out. The girl was looking at the truck, said she would be right back. She never returned, when we went inside she was helping another customer. She said she thought we left. The tuck had many issues. The dolly would not stay attached to the truck, both sides of the truck were severely damaged, the windshield had a stone chip, and the truck either had a broken leaf spring or frame damage. It had a sever dog leg to it.

Rating:

5.0

Very helpful and knowledgeable staff winter yard to help me and I thank him for all of his help

Rating:

2.0

They attempted to give my reservation to someone else, which then prolonged my process. The doors were locked at least 6mins, maybe longer, before 5pm closing.

Rating:

3.0

We have used this location multiple times before. When returning our rental, the agent was helping another customer. They took the key and said they would email the receipt. There was a small overage of $7.49. I called to pay and it resulted in a 25 minute delay in my day. There should be an easier way to pay.

Rating:

3.0

The online check in procedure sounded great, so we tried it. But it didn't save us any time whatsoever, and we still had to go inside, stand in line, and spend 10 minutes at the check-in desk. Also, the van we rented wreaked of cigar smoke. It was so disgusting that we had to roll the windows down for the entire trip on a 30 degree day.

Rating:

5.0

Very helpful staff

Rating:

5.0

Our truck's check engine light was on, and the rear tires were indicating low pressure when we got in and turned it on. So other than the anxiety of the check engine light it was a good trip.

Rating:

5.0

Staff were super nice and friendly. Got me in and out with the U-Haul in a timely manner. Return was a breeze! Best experience ever!

Rating:

5.0

Very friendly and helpful staff, easy booking and return

Rating:

5.0

Always a pleasure!

Rating:

5.0

Excellent overall with friendly and amazing service.

Rating:

5.0

The staff are friendly and helpful in all the way through. I will recommend to friends and will use this business again in the future.

Rating:

5.0

Was @ pleasure to do business with UBox. Have recommended to several families.

Rating:

3.0

Tried the online check-in to “skip the line”. After spending way more time entering drivers license information, validating identity, and jumping though various other hoops, I still had to go inside and stand in line to get my keys. Once I got the vehicle it had a “service air bag” warning on the dash, but I took it anyway (just to avoid going back inside). When I returned the vehicle , and parked in the designated return area, I took the keys inside. The next morning I get a call saying they don’t have the truck, so I had to explain where it was parked and who had the keys! Apparently they found it because the final receipt was emailed to me. Not to my surprise, there was a $9 charge for fuel; saying it was 7/8 of a tank and not full. The truck was filled at a Sunoco gas station .5mi away from the rental facility. Writing this review is another waste of my time so I will wrap it up here. To be clear, I do not need to be contacted and I do not want anything in return. Only giving you feedback.

Rating:

5.0

The only one thing was when we returned the truck at the other location the lady that was there charged us an extra 20 dollars because she we were supposed to return it by noon which when we did rent it they guys told us before they closed. However I would prefer 3000 times better to go to the Coldwater one than the downtown just fyi. Coldwater for life.

Rating:

5.0

It seemed like a busy Saturday morning and we only saw one person working but he was extremely friendly, professional and provided quick service to everyone waiting in line.

Rating:

5.0

The manager was top-notch. He was polite, professional, and had nothing but a great attitude while providing customer service. Definitely, will be a return customer in the future. V/R, Craig

Rating:

5.0

Scrape windshield and snow

Rating:

1.0

Stop asking for friends phone number they said i cant rent without a second phone number.

Rating:

5.0

No issues with the unit; it was very convenient and we always felt safe using it. The staff are friendly and helpful and we had a good experience!

Rating:

5.0

Very friendly staff. Would definitely recommend to anyone needing storage space

Rating:

3.0

I did notice that with this room 1510 I did not have a lock in the unit, and when I went to get one and try to explain the guy at the counter was definitely not interested in anything and did not even try to help. Honestly he seemed more interested in just sitting there and listening to the point he had playing loudly.

Rating:

5.0

Friendly people and the facility was clean and easy to navigate!

Rating:

5.0

Take truck J4205 out of service. It’s junk. Struggles to maintain speed and it burns gas

Rating:

5.0

Your employee named Haven went above and beyond in providing outstanding customer service. She is certainly an asset to your company!

Rating:

5.0

Good

Rating:

4.0

On e rude agent but other than that all was fine

Rating:

5.0

The facility was clean and appears secure.

Rating:

1.0

3 weeks into my first month with U-Haul self-storage (which is free if you rent a trailer beforehand and return it) my unit was almost cleared out by the staff. One of the employees didn’t process my storage unit correctly and my name didn’t attach to my unit so they assumed someone came by, put all of there stuff in the unit, and left. They broke my lock on the unit, went through my stuff, found my degree and learned my name but never contacted me. I went in by chance to grab a gaming console I left in MY unit and they were talking about how they had laid claim to all of my stuff and that they planned on clearing it out if I didn’t show up within 72 hours. One of the employees even mentioned she “had dibs on my tv”, I was baffled and they said they’d only give me a month for free. If this is how issues or errors are handled at U-Haul self storage I’ll never be using this again, this experience wasn’t made right in my eyes and after they attempted to sell my unit to someone else? I’m going to recommend my friends and acquaintances that they find a different self storage facility. This experience has upset me and it has added anxiety to an already stressful situation as I had just moved across the country.

Rating:

5.0

Did have some water damage from unit but over all it was cool.

Rating:

3.0

Rates are too high

Rating:

1.0

Call 8125819723

Rating:

5.0

The staff were very friendly

Rating:

5.0

Everyone went above and beyond to accommodate me.

Rating:

5.0

Manager or person at time lady was excellent.

Rating:

1.0

The truck that was rented to me should not have been on the roads. It had a broken headlight & the tires were completely bald, namely the driver rear. Also your staff member Desirae was extremely rude & dismissive of my safety concerns. This was a less than pleasurable experience.

Rating:

5.0

Awesome staff!

Rating:

2.0

I called the office and informed them I moved out after the office closed the gentleman on the phone said he closed the account and I received a email letting me know that they were charging me for another month because I didn't physically walk in the office and inform them that I moved out.

Rating:

5.0

I was never informed on rental contracts will hold a $20 charge if you are unable to log the truck back in after hours when I called and informed the agent that I couldn't get the truck check back in

Rating:

3.0

I still have not been reimbursed or received receipt when I left storage unit.

Rating:

5.0

Excellent facility.

Rating:

2.0

I will have ttte truck back around 11. Your mom was very helpful yestetday. Thank you.

Rating:

5.0

The employee who helped me named Tim demery went above and beyond to assist me with all my questions and concerns and helped me load my car with the supplies I bought. It was amazing customer service.

Rating:

3.0

Reserved a storage unit, but was not available at check-in. Needed a larger unit that was available, so I let it slide, but that's a huge problem. I asked ahead of time if I was guaranteed the unit I reserved and was told yes. This was not the case.

Rating:

5.0

Amazing facility that’s heated WITH a bathroom

Rating:

5.0

Jennifer and Lucas were absolutely amazing!!! They were very personable and even though I was very complicated and it seemed like nothing was going right as far as my U-Haul rental and storage rental they were very patient and helped me out tremendously. They both went above and beyond in order to help me and definitely deserve recognition and a raise :) Will definitely be Referring everyone to them over at the U-Haul Glenbrook store!!! Tremendously satisfied with the customer service I received and if you ever lost these two you would definitely be losing a huge asset to the company.

Rating:

3.0

Customer service couldn’t leave more to be desired.

Rating:

5.0

Josh went above and beyond for me today. Product is important but customer service is key. Josh is the reason I will use this location in the future and will recommend to friends.

Rating:

3.0

I tried to book larger unit, which the app said was available. When I went in to get unit, was told unavailable. The unit I got wasn’t much bigger than my closet. No elevators which it said facility had. No one answered the 24/7 call button.

Rating:

5.0

Friendly in Fort WYne Indiana

Rating:

5.0

Great and friendly staff

Rating:

2.0

Unit not the size I was told it was going to be

Rating:

5.0

Great staff. Very friendly. Helpful and knowledgeable

Rating:

5.0

Harrison was a big help!

Rating:

5.0

The service of trying to find me a storage unit was phenomenal. The employees worked together to help figure out the issues that were not their fault to find me a unit. Would send future customers to these employees.

Rating:

1.0

Problems the entire experience. I rented a 20 foot truck one way and was supposed to get in writing a free one month storage unit and they gave me a 10 x 10 x 7 where the capacity of the truck exceeded the amount of storage. So, I paid too much money to get the free storage unit that I could not use. Then, I had to use Public Storage not free. And the mileage costs .99 a mile from Uhaul. Now, I have to rent another truck from Uhaul and pay to get my personal property out of Public Storage not free and the mileage adds up. I would like my next rental truck in town free as they gave front loaded me mileage at rate and I paid that I lost out on never using. Theresa Slater 8104445848. Not happy.

Rating:

1.0

Rented a 20 foot truck and only gave me a 10 x 10 storage unit and my stuff would not fit

Rating:

5.0

Dee Love - new Asst. Manager from the downtown Ft. Wayne branch is exceptional; yesterday (5/14/21) she went out of her way to accommodate my near future move needs. Other staff are excellent as well (Denise, Mike, Jennifer & Josh).

Rating:

2.0

I want my money back didn’t mean to get it

Rating:

5.0

Everyone at the Fort Wayne U-Haul were very helpful, knowledgeable, and friendly. I would go there again and recommend favorably.

Rating:

5.0

The storage facility allowed easy access, was very secure, and allowed for tremendous peace of mind in that confusing time of moving things around, being located at the UHaul truck rental site. Easy peasy, and thank you.

Rating:

5.0

Nice and clean. I had a great experience and would definitely come back for any more storage needs I may have in the future

Rating:

5.0

Friendly staff and knowledgeable

Rating:

5.0

We were very pleased with the security and cleanliness of this storage facility. We wouldn't hesitate to use this one again in the future.

Rating:

3.0

We never received a card to get access to our storage locker and that was difficult to get into then when we tried the code I entered when we bought the locker my code was changed. Then my friend rented a uhual and y’all charged her $100 which is not correct because our charges both times we rented a truck were way less than that and she made the same trip we did for our second haul.

Rating:

4.0

I did have issues with the male on the phone who did the reservations! I was supposed to get a lower level bigger storage unit and when I went he gave us an upper level and smaller unit than what I was told. The lady working that day did help us but we were still stuck with the smaller unit and an upper level unit.

Rating:

5.0

The stuff was so helpful! My college kicked me out before the end of the semester. U-Haul found me a place to put my stuff in and gave me a month free! I would totally use U-Haul again in the future!

Rating:

5.0

They were super helpful and so nice!

Rating:

5.0

It was the best customer service I ever had. I got there about 20 minutes before they close and they still had a welcoming attitude. They went above and beyond what was necessary and I’m glad I went

Rating:

5.0

Desmond and Larry were awesome! They were very courteous and meticulous, and expertly fit my furniture/boxes into a 10x10 storage unit - which was quite a challenge! Will use them again for sure!

Rating:

4.0

The only problem we had was no one at uhauls fault ,the wiring on the truck was messed up, the guys at purcell okla uhaul worked their butts off to fix the problem and I commend them.

Rating:

5.0

Denise was awesome!!! She superseded my expectations. Thank you so much for all your help!

Rating:

5.0

Great place to store stuff in-between moves.

Rating:

5.0

Storage facility is excellent including a restroom!!

Rating:

4.0

Only one employee on duty worked very hard to take care of all customers needs.

Rating:

5.0

Customer service rep was excellent fast and courteous thank you

Rating:

5.0

It was convenient and the staff was friendly and efficient.

Rating:

5.0

Nice store, great people, neat storage units!! I would highly recommend this Uhaul store to anyone who is considering renting a truck, trailer, or storage unit!!

Rating:

5.0

I would definitely recommend uhaul storage. I'm very happy with my experience. It is alittle more expensive but having floor and climate control unit was worth it. All my furniture was perfect condit

Rating:

5.0

Helpful, professional staff

Rating:

1.0

Great place if you like mice in your stuff

Rating:

5.0

Excellent customer service

Rating:

5.0

Nice couple run the office and are very helpful

Rating:

5.0

Excellent experience

Rating:

5.0

The store manager "Joshua " and his team are amazing. I rented a climate controlled unit for approximately 18 months and would highly recommend for anyone looking for safe , clean and secure storage.

Rating:

5.0

We had many problems with getting our u-boxes delivered to our new home. Before using this kind of moving, check to make sure the boxes can be delivered to your new home. Joshua was very helpful.

Rating:

5.0

Hi the facility was what I expected it to be

Rating:

5.0

They really helped me out and I would go again and use them for sure. Very quick service and super helpful in getting me all set up.

Rating:

3.0

Service was friendly. Storage unit was small and door was small and hard to navigate. Alarm system was malfunctioning, causing it to go off randomly for extended periods of time while we unloaded.

Rating:

5.0

Exceptional employees and outstanding service.

Rating:

5.0

Michael and Joshua were extremely helpful. Above that they were very pleasant and very patient. I had three separate U-Boxes to pick up and deliver back, very professional gentlemen!

Rating:

5.0

I would use again

Rating:

2.0

I was charged nearly 400 dollars for a 24 hour rental. How are you still in business.?

Rating:

4.0

Only issue was that they were understaffed.

Rating:

5.0

Josh and all employees were great. Very busy place. You need to allow them additional employees or you are going to lose business.